Our repairman was very professional and helpful. He explained the issues. He was able to work me into his schedule to avoid a second week without a stove. He was very easy to contact via text. Great service.

Repairs havent been completed. Havent been informed as to status of parts order**HAS TO BE ORDERED THRU SEARS!!! Cant get in touch with or receive a response from service contractor. Its been 7days. Two stars are too many as of this date

I called them in August because my washer was making a noise. They diagnosed it as faulty pump. Had to wait 3 weeks while they ordered the replacement pump and scheduled the repair. Luckily the machine still worked. After they repaired it the machine is doing the same thing. It was never the pump at issue, but rather something else. I called them out to look at it again, but was told it may not be part of their warranty and Id have to pay for the service. So not only did they misdiagnose it, Im supposed to pay for their mistake? Tech was supposed to show up this past Saturday, never showed up. Turns out he went to the wrong house and instead of calling just left a note on the door of the wrong house. Wasted my morning. This is also somehow my fault even though two separate previous techs found it ok. I called back to reschedule the appointment and the phone rep booked an appointment for a day Im not home after I explained repeatedly I will not be home that day. My brain literally cannot deal with how bad their phone support/chat is. Stay away. Im out $320 and my machine still has the exact same problem I called in AUGUST about.

Was quoted one price and when the technician was on his way to fix my washing machine I was quoted another price

Very pleased with service and repairman

Made appointment with a window from 8am - 1pm and found out after calling the Philippines call center that they weren’t going to make my appointment!!! Was disconnected multiple times and the issue still remains unresolved!!!

You have to wait days for a delivery, when you need the part today.

Waited 6 days for my appointment and then they cancelled the same day and requested that it be rescheduled 10 days from now. Way to long to fix a faulty appliance.