Great customer service! I was given updates regularly and informed everyday about the progress of the repair. All repairs and paint jobs were fixed perfectly and everything blended in for a perfect match. Cant tell which is new and which is old. Overall car looks great and shiny. Inside was also cleaned and best part I could drop off my rental car at the repair center and leave with my car. Everything was coordinated so well that the worst part of all this experience was the accident itself and everything after that with regard to the repairs, rentals, keeping me informed on the repairs was all hassel free. I would definitely be going here again and would recommend this center to all my friends and family.

Im giving them 5 stars all around. Caliber Collision is a team of real professionals. Their customer service is top notch, their facility is modern and clean, the work they do is the BEST I have seen.I have taken my car to other body shops in Northern Virginia and I have received less than satisfactory service. The gaps in the panels dont line up, or the paint doesnt match/not blended properly, or they claim on the estimate they ordered new panels/trim pieces but its obvious that it was repaired or just reused, or they somehow put 60 miles on my car because they had to test drive it.Had I known that this gem (Caliber Collision) was so close to me, I would have never taken my cars anywhere else! I promise you will not be disappointed with their service. They returned my car in perfect shape.While the car was being repaired, I got calls and texts updating me on the progress of repairs at least 2x a week. This is such a nice personal touch and honestly I wish all body shops did this. They even finished ahead of schedule!Trust me, it is worth having the repairs done properly. I have peace of mind and even if something comes up, they will fix it. They want you to be satisfied with the work they do.I will be recommending Caliber Collision to everyone!***Update June 2021***I was having issues with my AC not blowing cold air and I took it to the Honda dealer and they diagnosed the issue as accident related. I contacted my insurance company and they reopened the claim and asked me to take the car back to Caliber Collision.I was once again so impressed with the service I received. Jonathan and the team at Caliber Collision were able to get me car back in under a week. Jonathan even told me that due to COVID there were parts and shipping delays for the condenser that needed to be replaced and it could be more than a month. Somehow they were able to source one and install everything in under a week.Thank you Jonathan and the team at Caliber Collision!

I had a great experience at caliber of chantilly. There customer service was topnotch. They kept me updated on my car repairsAnd the car was done when they quoted.My car looks just like new! I will definitely be recommending them to my friends. Thanks for a excellent experience.

Very professional. Excellent customer service. Got my car repaired very quickly and they kept me in the loop the entire time. 10/10 Would absolutely recommend.

I had Pohanka pick up my car months ago as my car battery died. I asked them to check out Service Stabilitrak warning messaged. They did not fix the problem. I then tried to bring the car back to get fixed a couple weeks ago and the service representative (she is the one who answers chat on their website) was extremely unaccomodative with transportation, claiming no more then 10 mile radius for pickup when it was okay prior. Now my car is undrivable and had to take it to Koons Chevrolet. I will be stuck with paying for a rental for a week since it died during the Labor Day holiday They didnt resolve the problem and failed to accommodate me even though I had purchased the car there and had failed to fix the problem Unbelievable!!! I will never buy my car there again as they dont care about that!!

Very Satisfied with the repairs . Thanks to service advisor, Johnny G. for helping me !

Hit a deer in one of our new cars which was devastating. Naturally we were concerned the car wouldn’t be the same after the collision so we did a lot of research and took recommendations before we landed with Caliber Chantilly. They did a wonderful job and the car actually looks like the accident never happened. Would recommend and we would feel more than comfortable recommending them to others as well as giving them our future business.

Stella is amazing!!! She works at the front desk and assisted me with the highest quality of customer service! Ty! Jamie is awesome too!!! He waited for me to get off work to pick up my vehicle! He also offered to make arrangements to get my car! Explain everything in detail on the services they provide!! By far the best body work place in the area!! Ty so much !!! Again Jamie n Stella are the best!!!!

The guy who was in charge of my car he provided me a Excellent customer service And he was very nice and kind.But the girls in the front desk they didn’t provide the proper information and they don’t know Customer service! At least they need to said good afternoon, how may I help you Etc. They did not said anything. I started the conversation.

Worst experience ever. My brand new Lexus 570 only have 2700 miles on it only needs to replace the antenna but when i go to pick up the car the car was looks like 100,000 miles on it. Lots of scratches on body and interior panel and i was shocked what they did to my car.Please see attached pictures, they give me my car back in this condition, and these scratches are new, their employees did this to my car

From start to finish my entire experience was professional. I simply dropped my vehicle off and gave them the information of my insurance carrier.I didnt have to worry anything. Their staff handled my vehicle as if it was their own. Due to the great relationship with insurance carriers the claim was not issue. They impressed me so much i would not even look for another company to fix my vehicle. Once my vehicle was completed it looked brand new perfect job. They also did an excellent job of updating me from start to finish.

James did a great job getting me in and out in a few minutes. I needed to replace a broken handle on my truck door (I had a replacement). He got a technician to fix it quickly and I was on my way in 30 minutes. Super service from the entire staff.

I work at a car dealership and we use Caliber Collision so when I was rear ended, I knew where I wanted to take my vehicle for repairs. Theyre fast, courteous, professional and just a great group to work with!! I highly recommend Caliber Collision to anyone who may require their services!

Went in for bumper repair. Service was great an speedy

After a recent accident, used Caliber to repair the 2020 vehicle. Great experience. Professional service. Calls and emails during the repairs. Worked through insurance company to make experience painless.

Service was friendly and trustworthy.While the work took longer than originally expected and quoted, we are pleased with the results. The quality of the workmanship is excellent, and the fact that they walked me through what they were going to do and listened to my questions/concerns.Thank you for making it a smooth transaction.We will definitely come here in the future when the need arises.

I’ve had 2 encounters with Caliber Collision and they both have been pleasant - the staff is professional and pleasant, the work was completed with quality and care, and the lifetime warranty is the icing on the cake - that’s superb customer service and that’s hard to come by in this industry.

Frequent status updates, friendly staff, my car looks great after hitting a deer.

Repaired front bumper and sensors. Car looks great. Everyone I worked with was professional and nice.

Tiffany was a great representative and she helped us with everything. The two ladies at front desk were equally accommodating and welcoming. The body work is done right and they warrant it for lifetime. Their Chantilly and Gainesville branches have been good for me.

I am so happy with the services here. Everybody is so nice and patient with my questions. I have been kept in the loop about the repair progress and Tiffany updated me everyday. The repair was done three days ahead of the initial estimate. They have a rental car service onsite which is so convenient. Highly recommend Caliber Collision!

The customer service was amazing and made the entire process very smooth and stress-free. The staff is very friendly. I was kept up to date with the repairs being made on my vehicle and it was all completed in a timely manner. The workmanship is like no other - you would never be able to tell my vehicle had any damage in the first place. I will only bring my vehicle here for any repairs that need to be made. AMAZING team at this Caliber location!

I was treated very well although I did not have an appointment. John accepted my vehicle, provided a dated when my vehicle would be ready, kept me updated each day through text messaging and was finished early. Caliber Collision has an impressive team I strongly recommend them.

I had my Chevrolet Tahoe repaired at this shop. The customer service was great and they made the entire process quick and easy. My got my Tahoe back looking better than before the accident. I will definitely use this shop again for any repairs.

Jamie Grier was exceptionally profesional and very good in terms of keeping me informed on the work that was being done on my Rav4!!!

I brought my car here and had excellent customer service! The team answered every question I had and kept me in the loop the entire time. I had a horrible experience at a different auto body shop in Sterling, so I was very pleased to find them! Highly recommend.

When my son smashed up our truck, I was sent to this place by my insurance company. One thing I appreciate, that is often lacking today, is the proper management of expectations, meeting deadlines and real-time updates and feedback. If you have to go to this place, ask for Mike Ashcraft. Dealing with repairs suck, but having a good rep can make all the difference with your experience.

I took my GMC Acadia into Caliber of Chantilly. I was greeted by Jamie a service writer, he explained in detail what would need to be done to fix my car, they completed the work in a quick and professional manner. Id take any autobody work to these guys. Highly recommended.

Good job, thank you very much Caliber Collison

Super friendly and helpful staff. Quick and efficient

Wonderful shop that my mom takes her cars to, Jon M. And his team work hard to provide quality services to all kinds of vehicles.

DO NOT TAKE YOUR CAR HERE OR TO THE ALEXANDRIA location. is the worst customer service ever! We took our car in after driving over a curb and they had our car for 11 1/2 weeks. Every week they said it would be done the next week. My insurance paid them upfront so they had zero incentive to repair it. The car was fixed fine but they have way more cars than they have employees. They are full of BS excuses. Save yourself weeks of frustration and literally go anywhere else!

Caliber Collision is amazing. The staff are super friendly and they did a fantastic job on our repair. The car came back to us in pristine condition and the rental process is so easy with enterprise being on site. 5 stars!

John is amazing,. He truly was excellent in communicating and went above and beyond to make sure that my car was repaired and safe to drive and I could be more appreciative and satisfied. Stella is terrific as well - such a friendly face and so helpful.

Worst business I have dealt with in years. Dishonest business dealings, poor customer service and poor quality work. DO NOT bring your vehicle here! Gave us a good estimate at the 14500 Willard location then when we brought it in for the repairs they sent us to 14000 Willard because they were too busy. This location took parts off the vehicle and then raised the estimate 40% ($1200) even though they did not find more damage. They wouldnt give us our vehicle back unless we paid the $250. The manager lowered the price by $200 and my wife felt like she had no choice but to go along since they were holding the vehicle hostage. When we got the vehicle back not all the work was done, there was a bad spot in the paint, the hood was poorly aligned and they didnt even wash the paint dust off of it!

My one year old Lexus was hit and I wanted to take it to the best place in town...I was recommended to go to Caliber Collison by Kimberly Yow since they deal with the Lexus dealership. The experience I had was far greater than I ever expected. When I dropped off the car, I was greeted by Stella who was extremely welcoming and helped with my rental car. My estimator, John Keryeski, was very friendly and explained every detail to me. I was in and out of there within 25 minutes. During this time of Covid-19, I felt safe and not compromised at all.During the time they had my car, Mr. Keryeski was in constant communication with me updating me regarding the status of my car. I was initially told that the repair would take about 4-5 days, but I was called the end of the following day to say the car was ready. When I picked up my car, Stella had my paperwork prepared and ready for me to sign. Mr. Keryeski came out right away and walked me to my car which looked like the original factory shape. I was very happy with the work done on my car! I will not hesitate to refer my friends to Caliber Collision in Chantilly! And their work is 100% guaranteed. Thank you for such a great experience! Other establishments could learn from your company about quality customer service.

Caliber Collision did a great job. My brand new silverado was hit and they fixed it like it never happened. Friendly and timely communication throughout the whole process that kept me up to date on where they were in the process. Paint and details match perfectly. I would highly recommend this shop.

Fixed up my vehicle after another driver sideswipe it. His insurance company paid for everything. Very Happy with results

I recently got my car fixed at Caliber Collision, in Chantilly. Mike Ashcraft and his team were outstanding! I was very impressed with how smoothly the entire process was and the outstanding communication that I received from Mike Ashcraft - from Day 1.When I got my car back, not only was the exterior perfect but the inside had also been vacuumed and cleaned.Because of all of these extra efforts, I will take any future auto body repairs to Mike Ashcraft and I will recommend Caliber Collision to everyone I know!

Getting my car repaired is always a very stressful experience for me. But I have FINALLY found someone who makes the entire repair process - SO MUCH EASIER. Mike Ashcraft, at Caliber Collision (Chantilly), helped me so much. I was so stressed out after my accident. I didn’t want to go through the hassle of getting my car repaired. But I had to.Mike Ashcraft was so friendly and helpful from the very first encounter. He knew that I was VERY stressed about everything. He explained the entire repair process and what to expect. He then asked if I had contacted the car rental company - which I hadn’t. He got a rental car for me and it didn’t cost anything! Insurance paid for it 100%.Mike called me every day to let me know how how it was going. And my car was actually ready a few days earlier than Mike had estimated! Mike talked with my car insurance company, the rental car company and really took a lot of pressure off of me.My car looks better than it did before the accident. And they even cleaned the inside! I 100% recommend Caliber Collision and Mike Ashcraft and give them both 5 stars!

Customer for LIFE! This has been the most amazing experience working with vehicle repairs that i have ever had. I had a minor fender bender repaired on my Dodge Truck. Not only did they do amazing work but also in only few days. Everyone was so nice to work with. They really went above and beyond. God forbid I get in any more accident but if i do I will be bringing all my vehicles to them.

Quick, courteous service. Sent text updates along the way. Would refer and also come back again.

Caliber collision did an outstanding job making repairs to vehicle and bringing it back to its normal shine!

I used Caliber Collision on the advice of my insurance company and Im so glad I did. I had hail damage to my car and Caliber went above and beyond to make it quick and as easy on me as possible. I was never inconvenienced by them having my car because they were so willing to work with me and my schedule. It was a great experience and I would definitely be a repeat customer.

Great service and they keep you up to date on the repairs. Great help.

The staff and workers are very professional and repaired my car back to perfection. My wife and I had a great experience with Caliber Collisions.

I dont normally leave reviews, but when I do it is because the experience and workmanship went beyond what I normally expected. I was doubtful of shops as a whole since I had a poor experience with one that took advantage of my ignorance. When it was time to pick up the vehicle I was skeptical and worried, but the workmanship, quality, and strive to bring back the vehicles original new look was immediately shown. Johnny and the team did an excellent job and I was surprised by how great it looked. Thanks again to the entire team for the immense amount of work put into the repairs.

The absolute unparalleled character, knowledge, professionalism and work ethic are just a few of the exceptional characteristics of Mike Ashcraft with Caliber Collision.We have had Mike work on our cars a few different times. Each and every time, when we have hired Mike - he has been extraordinarily responsive. Mike Ashcraft is extremely passionate as an advocate for his customers. He has not only helped us but he also took the time to guide our family to understand what is currently happening and what to expect. Mike Ashcraft is extremely professional but he is also someone who we can all talk with on a very personal level. That is very relieving during what is a very stressful situation. He is welcoming and reassuring without any judgement. Mike’s compassion, patience and empathy truly makes him standout.Mike Ashcraft’s passionate attention to every detail of the repair is meticulous. His knowledge, of car repair, is impeccable. We have known - every time we have hired Mike Ashcraft - that he is working our repair thoroughly and with every bit of effort and vast knowledge, of Autobody repair, that he has. Mike was able to substantially minimize the stress that goes with car repairs. He has always been honest about what to expect. Mike Ashcraft has explained every single step of the process and of the situation. And he is able to explain, in a way, that is easy to understand. His repair knowledge shows. Mike Ashcraft is also very comfortable communicating with insurance companies and rental companies and he has obviously made many outstanding relationships with his fellow auto body coworkers and others within the automotive industry. Mike Ashcraft’s work ethic is beyond reproach. And it is very clear, after speaking with him, that Mike Ashcraft’s auto body knowledge, as well as his personal compassion, is excellent. I believe it is very difficult to find an auto body professional that is exemplary in both of these areas. Mike Ashcraft is both. Mike has proven that his extensive experience, in autobody, is equal to his sincere characteristics of empathy, compassion and his ability to truly listen. And after listening to our entire situation, Mike has worked with us to determine the most efficient course of action so that he may effectively negotiate, with our insurance company, on our behalf. Mike Ashcraft and Caliber Collision have absolutely delivered the full package when we have hired them. Extensive autobody experience, ability to effectively negotiate on our behalf, extensive experience with our insurance company, ability to explain everything so that we understand, making time to speak with us every day, very quick response time to answer messages are just some of the many aspects that Mike Ashcraft and Caliber Collision deliver to their customers.Mike makes us feel like we are his family. He has worked so hard - but makes it look easy. And he treats us like we are her family. Mike has made us feel like we are his number one priority - although Im sure he has many customers. In my opinion, there is no better autobody professional than Mike Ashcraft and Caliber Collision.I 100% recommend Mike Ashcraft and Caliber Collision for autobody needs. He is not only impeccably knowledgeable about autobody repairs but he is also a wonderful, non judgmental and extraordinarily empathetic person. Mike Ashcraft and Caliber Collision deliver the full package and is an excellent choice for autobody repairs.

I just want to say that Ryan and his staff were very professional and did everything possible to locate the proper parts to repair damage to my 2002 Lexus. The work was outstanding in my view. However, in checking the invoice, my insurance company was charged for a repair that was not completed. I want to believe that it was an oversight on Calibers part. It is not major and I will not make an issue of it. Someone dropped the ball in making sure all work was completed as stated, though.

This past January had an unexpected meeting with a deer and received a bit of damage to my 2016 Honda CRV. Had spoken to both Honda Chantilly requesting who they would recommend for repair, as well as my insurance company.From the moment I entered Caliber at 14000 Willard Road, Chantilly, I was greeted by a smile from Customer Service Rep Stella and met with Service Advisor John Dovel who really knew the business and walked me thru the process. But... really hats off to the crew... yes, the people who work behind the scenes and rarely receive appreciation. So, thank you all for a job well done. The car looks new and rides great.Absolutely recommend this business for their professionalism and workmanship.Bill Whelan

Brought my suv in for warranty paint work due to a flaw in the paint job from an out of state Caliber Collision. They repainted the whole area and did an excellent job, including offering a rental vehicle on the house for the entire time. Excellent work and excellent customer service!!

I have been taking my cars here since 2010. One time I did find a small fault on the new bumper but they were able to fix it right away. The rent a car and several insurance companies being at the same office is definitely a plus. Most recent one I had to drop it off for estimate and pick up the rent a car during the lunch hour and it was literally in and out within 20 minutes.

Friendly staff and it was great that the on site insurance rep called to update me every step of the way. The car looked like new and I couldnt tell there was any damage :)

They did everything that they could do to keep me informed of what was occurring with my car

They did a great job for us. Everything was fixed. They even did a little extra on some scratches. When we picked up the car it was cleaner than when we brought it in.

Caliber Collision made car repair a professional and pleasant experience. They kept me apprised every step of the way and delivered a quality repair.

I took my 2016 Lexus here after I got rear ended. Their communication was excellent throughout the whole process. Getting a rental onsite with Enterprise was very convenient. I dropped my car off on a Monday and picked it up Friday. The work was great and looks as good as new.

This was the second time I used this body shop and I have had EXCELLENT service on both occasions. Erin and Darnell were my service representatives and kept me up to date as my vehicle went through the repair process. There dedication to complete customer service went above and beyond and I am a very happy customer. Not only was my vehicle completed ahead of schedule the job was well done. I contacted their manager following the completion of my repairs to let him know his staff was not only doing their job, but, exceeding expectations.I highly recommend them for your car repair needs.

The work they did on my 2010 Fusion was great and at a better price then any other shop in northern VA. They worked with me since I was paying out of pocket and second sourced parts to save money. They also finished the work in half the time quoted. I was scheduled to drop it off Monday morning but my plans changed so I requested to drop it off the Thursday before. Not only did they agree the car was done Saturday afternoon and I was able to pick it up Sunday. They did great work and it was an overall great experience.

Fixed my car amazingly. Looks brand new and committed to communication about your fixing progress until completion.

Looked like kind of a mess but I did not leave my car there, I was just looking for a friend. Workers seemed friendly and there appeared to be good business so they must be doing pretty well for themselves. Looking like kind of a mess because of all the excess cars lying around must be a pretty good problem to have for them.

Great place to get your Tesla fixed!

Always helpful people

I would recommend get my car fixed here just make sure you know what service advisor your going to be working with

Car went in all messed up. Came back absolute pristine.

Costs 3 times as much and they quote unnecessary work

I was hit by a careless driver. Caliber collision repaired my car so quickly and efficiently! I couldnt be happier with their service and staff. Prompt, courteous and professional! If you need this type of service, I suggest them!

My wifes Honda Odyssey was rear ended with significant damage. I thought they did a great job. They also gave me the car back 5 days earlier than the original estimate. The on-site car rental was very convenient as well.

Excellent customer service and very professional staff! Car looks like new..

I brought my car here after getting in an accident. Caliber Collision took the front bumper section of the car apart and found a piece broken that contributed to the car being a a total loss. Since the car was still driveable I took the insurance money and chose to keep the car. Caliber collision charged me $90 to put the car back together, which I paid. They didnt bolt any of the parts back to the car - they were basically just hanging on. My car was in far worse shape when I picked it up than when I dropped it off. They didnt reconnect the fog lights, and they chipped away the paneling in front of the passenger side door so now theres a hole in the paneling. Neither of the inner linings around the front wheels were properly re-attached by Caliber Collision - they were barely hanging on. One of them was flapping around when I was driving and got chewed up by my tire - the only reason I noticed was because of the noise it started to make. Basically they did a piss poor job of putting my car back together after taking it apart. Ive brought cars to Caliber Collision before and did not have any problems, but will have to find a better shop in the future. I couldve done a far better job myself. My advice would be to make sure they put your car back together securely if they give you an estimate and you decline to have the work done.

I needed some work on my Honda, which is a spare vehicle for us. There was minor damage on the right front, but it needed to be addressed. The staff at Pohanka was very accommodating, and the work was done professionally and on time.Also, Evonne was wonderful!!

They worked on my wifes van. Even though it was my wifes van I had to be the one to drop it off and pick it up. The customer service was fast and there were no games or up selling. I dropped off the van. I had and estimate in moments and I was off in a rental car. I dont think I was even there 30min. When I came back it was just as quick and efficient to pick up the van.

Top notch! Fantastic customer service and attention to detail. Johnny and team are the best!

After I got hit, my car looks brand new

Accidents are always stressful, frustrating and inconvenient. My wife and I were fortunate to have Ron Reed walk us through this repair. They notified us with emails and phone calls throughout the process. Ron Reed had my vehicle delivered to my home, after the delay, for hidden damage. Secondly, Ron had his technician come to my home and install a special order bracket, before he went home. I had a minor item installed today and I was in and out in ten minutes. That is customer service that you dream about. Thank you Team Calliber!

The manager Brandon really is the best manager he saved that place 5 stars for him and his genuine personality and coustomer service they couldnt have got a better manager

Amazing service and great communication.

5 Stars! My experience with Caliber (14000) went above and beyone what you might expect from having to deal with the unwanted experience of getting your vehicle repaired for major collision damage.Brandon K. and Steve were both assigned to my case and each showed their thorough and professionalism that had me impressed even before handing over the keys. The process from start to finish (including their ability to have a rental car ready before you arrive) was exceptional. I received daily updates and they even finished ahead of schedule from their proposed date.One of the more important reasons to choose Caliber is the quality of work that was performed on the vehicle itself. It arrived looking like a brand new vehicle, detailed, and smelled like I just drove it off the lot.You wont be disappointed and without questions will use/refer them in the future.

Our Insurance company had our car repaired at Caliber after an accident. We picked up our “fixed” car and it broke down on the way to work. Had to have it towed, but Caliber did not want the car back. They said that they fixed all that was damaged from the accident, and we had to prove any other damage was from the accident before they would fix it. We did Not take the car back to Caliber.

Car was promised on Wednesday Nov 13th and suddenly changed to a later date causing me to lose money on rental cars. They said that there’s a special clip to be ordered, Cannot have the option to drive the car temporarily as you are forced to pay for re assembly. Avoid this shop. Poor planning and no sense of urgency.

Fairly underwhelmed with the quality of their work. Disappointed - wont be back to this location. Definitely sub-par...

Warning--Avoid this place like the plague!!!!-I have been taking my car there for year but just got royally worked over--if I could give it a negative 5 or 0, I would. I took my Lexus RX 350 (2015) there this week after receiving an estimate that seemed reasonable after my car was hit at the Dulles International Aiport parking lot by someone who didnt leave a note--I planned on absorbing the cost of auto body repair on my rear siding etc----once it was dropped off and in the shop Paul U me an email more than doubling the cost of repair. The serviceman Paul U --never warned me the price could go way up or double...his manager called me and offered no remedy for the way I was treated. Im letter Pohanka Lexus know and left a review on Yelp--crappy service big time.Lisa T Falls Church, VA

There lack of detail is astronomically impressive. I was in a front-end collision and brought my car to Caliber at the recommendation of my insurance company. I dropped off the car they did the quote and the timeframe. The quote was almost $7,000 off and the timeframe off by 2 weeks. I went to pick up the car knowing I would have to pay the deductible, the staff informed me that I did not know owe anything. I questioned this and they confirmed that I didn’t owe anything. Untill…. I was on my way out the door and they called me back because I did in fact owe the deductible. I was in a hurry and left without thoroughly inspecting the work. I got home and noticed 2 small paint flaws. I wasn’t concerned and decided to leave it as is. I found some trash that the staff left in the trunk that appeared to be the protective cover from the new parts they ordered. A week later I was driving home and my car overheated, a quick look under the hood and there was coolant everywhere. I get it back to Caliber and they agree to fix the radiator issue and the two paint flaws. I get a call to pick it back up and… the radiator issue was them failing to correctly put the radiator cap back on. They also only fixed one of the pain flaws. I had to wait for them to fix the second. When I got back in the car I found that they left a tool in the passenger seat and had to go in once more to return it. The staff is friendly but I have no idea how they manage to miss so many details and retain there jobs.

Unfortunately hit a pot hole, scratched 2 rims and damaged my front bumper and suspension. (Insurance claim)2/7/ 2019 Calliber collision gets car2/11/ Calliber looks at the car2/15 Calliber orders wrong wheels2/22 “alignment is set to best perameters”2/22 forgets about extra spoiler, pays “overnight shipping”- part arrives on (2/27)5 days later2/27 Calliber states the car is going through “quality control” and is almost ready2/28 Calliber “finishes” the car and asks me to pick it upI pick up the car and immediately notice road noise, vibrating, shakey turning and overall sketchy suspension problems. There’s even a hole in the back of the bumper where Calliber didn’t even replace the tow cap. I bring the car back the next day and state I need it in 3 days for a road trip down to Florida. Get a call 2 days later stating my car won’t be ready and that they discovered I have a bad wheel bearing and transmission mount and that there could be more. Calliber sends the car to a suspension shop around the corner to see if they can fix it.It is now 3/17/19 and I still don’t have my car. Calliber collision actually returned my car to me with a broken wheel bearing and suspension problems, never test driving the car, and could have seriously hurt someone. The management blame each other saying certain supervisors aren’t working for them anymore and the level of disregard for detail is astonishing.after voicing my frustration with management, Calliber ended up paying for my rental car for 10 days 2000 miles. They say my car is dialed in and better than ever so I’ll be picking it up tomorrow 3/18, a month and a half after dropping it off for pot hole damage.If anyone deserves a pat on the back it’s John K, one of the service advisors there. He has been great with getting me the rental car for free and making sure my car was actually done right the second time. I understand logistically car repairs can be a process, but this whole experience was really dissapointing, especially because Calliber returned to me a broken car and I could of easily got in an accident. Only reason why this is getting 4 stars is because of John K and his excellent customer service. Just wish it was like this the first time...— UPDATE : car drives great suspension is better than before. Calliber even washed And cleaned the inside/ outside of the car. Took some time but Calliber took care of me in the end.

Fantastic service, great communication, and truly delivers a quality product! I brought my custom Rocky Ridge Silverado in because the back end needed to be replaced, and not only did they match the paint perfectly, but they made the truck look even better than new! Every step of the way I was informed via email, text, and by phone directly with information on delivery times and adjusted completion dates for each task. I’ve had several corvettes, and other high dollar cars but my truck is my favorite vehicle, and Caliber collision treated my truck as if it was their own! It was always covered inside a garage, with lots of attention to detail given at every point. I’ve dealt with many shops in my day, and this was definitely the best hassle-free experience I’ve ever had!The bed frame and external work was impeccable, with the paintwork just as beautiful! No lines, no bubbles... no defects of any kind in the bodywork or paint. They even re-lined the bed with Rhino lining at a local shop AND had it completely detailed! I’m not talking about a $45.00 wash and wax with the cheap stuff... this was a legitimate “full” detail. They even got the small crevice between the running boards and the carpet on the inside, and even got the built up crust underneath the raise/lower buttons for the window controls! They even coordinated a ride for me to/from the repair garage to my house - now THAT is service!I’d like to personally thank Omar for the outstanding work to the frame (excellent job my friend), Xiomara for being so informative every time I called (I sincerely appreciate your hard work and coordination with everything), Mark Rogers for the amazing detailing, and John Keryeski for providing a stellar and QUALITY product back to me! John I can’t thank you enough - if you care about your vehicle and want it to be in the best hands possible, then I would seek out John and this team of individuals. Absolutely fantastic job!!!

There did really good work on our SUV and for a much fairer price than a few other quotes. Even where we did get some other quotes around the same price, Caliber was up front from the get go.

Terrible terrible terrible. I called the day the tow truck dropped off my car and was informed since its an insurance claim they dont have to look at the car for five days. It has now been three weeks for my bumper, headlight and radiator to be replaced. Was planning on picking up my car a week ago but after I called them (because its so hard for them to call customers and update them) I found out that the bumper that came in was damaged. Whats so hard about picking up a phone and updating someone. I went to this place because my insurance company recommended it. I should have gone to a different place that repaired my bumper before in two days, they at least gave me the courtesy of a call back. Not one to complain about service but damn, give some respect to customers, we are the ones who pay your bills. To sum it up, if your insurance company wants to take your vehicle here, opt out and take it somewhere else. Wish me luck, hopefully I dont call tomorrow to make sure its ready and they tell me its totaled haha.-----------------------------Well as you could expect, the headlight was damaged. Now Im out of a car for another five days. By the time I get my car back they will have had it almost a full month. As I started the initial review, terrible terrible terrible. Asked who was going to pay the extra two weeks for the rental vehicle and he said he didnt know. Help yourself and dont go here.

Did a great job on my moms Lexus after a recent collision.

Good customer service. Awesome!!

Stay away from this place - the absolute worst customer service ever! 2 day repair turned into 8 days! Called them several times to ask for status, NO call back - multiple emails - NO emails back. Called to talk to a manager - manager was always on another call he will call back - NEVER heard back from manager - bottom line - this place SUCKS! Not to mention estimate was way over the original quote AND I never received an explanation as to why it went up without getting a phone call to approve. This is your typical SCUM Body Shop! Crap work - Horrible customer service - wait - NO customer service. Too bad they have the Pohanka name behind them.

Professional and friendly staff, kept me updated on the whole process and provided quality work in time

DO NOT EVER TAKE YOUR CAR TO THIS PLACE! The worst service I have ever had, and I still dont have my car back yet. They have had it for 2 weeks, called last weekend and said your car is ready. I go to look at it and its a mess still. They then say well need to submit a supplement for the items that you have found first thing Monday morning, now its Thursday and have they submitted for the supplement....NO!!! THE WORST SERVICE I HAVE EVER SEEN IN A PLACE OF BUSINESS!!! DO NOT BRING YOUR CAR HERE IF YOU DONT HAVE TO!!!!!!

Dropped my car off two weeks ago. Never got one update. I had to call 4 times to find out if it was completed. Im going to pick it up today. Praying that it looks like its supposed to! Really bad customer service. I thought since they were associated with Acura that I would get better service. I actually called the Pohanka Acura dealership to recommend a body shop and this is who they told me to take it to. Ill be letting them know as well how awful the experience has been.

I was rear-ended at a red light recently and needed to have my Mazda repaired (the bumper and trunk needed to be replaced). Pohanka Collision in Chantilly was recommended to me by USAA and I made an appointment to bring in my car as soon as possible. I googled Pohanka to look up driving directions and saw some of the terrible reviews on this site and had some serious hesitations about bringing my car here. I even called USAA to verify the recommendation. As soon as I arrived at Pohanka, though, I felt comfortable about the service I was going to received. I left my car with Randy and felt confident that I was leaving it in great hands. I elected to receive contact from Pohanka about my car via e-mail and received an e-mail two days after dropping off my car wth the itemized estimate attached and then two days after that with updates about the progress of the repairs. Just a week after dropping off my car, I received a phone call that it was ready to be picked up. I even got a second call that my car was ready from someone else in the office who saw that my repairs were finished and just wanted to make sure I had been called. When I went to pick it up, everyone was really friendly. They brought my car around and let me get a good look at the repairs before I left with my car. My Mazda looks as good as new. The paint matches perfectly and the repairs were extremely well done. I received excellent service from everyone I encountered at Pohanka. I would definitely recommend Pohanka to anyone in need of car repairs.

They update the status of my car every step of the repair

Excellent service every time.

Having my car repaired there was the worst experience I have ever had with any commercial establishment. Horrible customer service, lack of follow-up with adjusters and insurance companies, unreturned phone calls, misinformation regarding repair status, and unacceptably bad quality body work.

No good on car alignment, please check carefully before you reserved your car.

They had my car for two months and had multiple back and forth to get updates and insurance follow ups. Still waiting for the car

The did an amazing job on my lexus you would of never know that it was damage.