I was made aware of the appointment and timing of arrival every step of the way with the mobile alerts. The technician Ty showed up on time and patiently and respectfully answered all of our questions. The repair and installation was done well with no mess left behind. He tested the system thoroughly and extensively to make sure everything was working. I would recommend Thomas Home Services to others.

The plumber that came out was spot on 10/10, but hes the only they have. Each time I had an appointment with him it got pushed back from Monday to Friday. If the gentleman that came out wasnt so personable and knowledgeable, this rating would be a 1. If they didnt cancel and push back so consistently, this would be a perfect score.

This company was assigned via First American Home Warranty. Terry Reichradt was on time and thorough checking my AC unit. Separate from the requested work order, he also provided an estimate for potential improvements I could get to reduce sound and improve air flow. He also provided a separate estimate for a new system installation, since my AC unit is 20 years old and will eventually need replaced. I will use this company again, if needed.

Alex from Thomas is a rockstar! Truly a skilled professional who is not only highly competent, but also an all around 5 star human with great interpersonal communication skills. He is the perfect example of who you want to represent the face of Thomas home services. Thanks again Alex - you made my morning 😁💪🏽

This company is absolutely horrible to work with. Our home warranty company has assigned them to complete an AC repair. At this point it has been two weeks and we still have no AC. The repair is approved and they were supposed to be out multiple times and continue to push us. Today, I called to confirm what time they would be here and was told they were just about to call me because it looked like they were going to have to push again. They said they’d call me back in a couple hours to discuss, and then no call. So I called back (multiple attempts to get through), and was told they are still working on it but will call me back before the end of the day. So here we are at the end of the day, they are closed and still no communication. We have no AC in our home, a toddler, and my wife is pregnant and none of this seems to matter to them. At the end of the day, these reviews seem manufactured because I cannot be the only person to experience this level of disappointment. My recommendation, if you have a choice, stay away at all costs. Unfortunately, we are without leverage and beholden to whatever Thomas Home Services decides.Lastly, if Thomas Home Services wants to know what they can do to make me smile (their words, not mine), you can stop dragging your feet and have someone come and fix the AC in a timely manner. Since that hasn’t and won’t happen, you can stop asking me.

Terry was great. I read some of the reviews on Yelp and was a little worried and not looking for to the experience but when Terry arrived he did a great job. He was very professional, he did an evaluation of the system and told me what the problem was. He installed a new thermostat because the old one was not sending a signal to the unit. He connected everything and made sure it turned on and work properly. He gave me his information and let me know if we had any other problems to give him a call. He also let me know that my units were older, coming up on 14 years and would need to be replaced in the near future and if we needed help with that he’s our guy. I would use Thomas Home Services again if they are sending out Terry.

Mateo was early to the job. He was very personable, professional, and informative. He took the time to check the system/duct work to determine why the problem was occurring and took the steps to correct it. He explained how the system worked and what he was doing to correct it. He did try to take my El Pato hot sauce (just kidding), but thats understandable. Thank you for the assistance.Ted Noel III

They were supposed to show up between 12 and 2 PM on Wednesday to fix my AC, and they were a no show and I was not even informed about it, when I called to check they said that the only time they can do is next Monday. They could have communicated better and if I had been informed of this earlier, I would have called someone else.

This message is for Jeromes Boss...Will Thomas.Your employee Jerome has been the most professional person I have ever spoken with. He is professional, understanding, and kind.This has been the best I have ever been treated by anyone. If this man has not recieved a promotion and a raise lately...he should get one immediately !!you should consider Jerome a first class employee who really knows his trade and treats people the right way.you may publish this on your website (or anywhere else for that matter, to let other people know that you guys are top notch !!PLEASE PROMOTE AND RAISE THE SALARY OF JEREOME AS THIS MAN WILL MAKE YOUR COMPANY GROW !!

My technician Shamir was super friendly, efficient, and knowledgeable about the repair required to fix my AC. Im also impressed that despite it being through a home warranty claim, my AC was only out for four days thanks to the responsive care THS showed concerning my case.

Jerome was our technician. He was polite and very thorough. He explained everything he was doing. He took photos to show what needed to be repaired on my roof top heat pump. He gave me several options for repair or replacement. We chose replacement. It was simple, quick and very reasonable with the financing they offered. They scheduled our installation as soon as possible. I highly recommend Thomas Home Services. We had several other companies tell us they would work on getting us a new unit and would never return our phone calls. Every time I called, Thomas Home Services answered the phone and actually helped us!

Man... I cannot say enough good things about this company! Our AC went out a couple weeks ago, and we had been fighting with the home warranty company about getting it replaced ( since it literally caught fire and was dead dead) with no luck. Thomas had come to our home before in order to complete minor ac repairs, and they were extremely professional. When I called to explain to them Thursday 6/17/21 it had been since the Sunday before that my kids and I had no ac, They immediately transferred me to Jerome the field supervisor, he listened to the struggle we were having and instantly helped! Jerome took time to make sure we had a new ac unit out hereby today 6/18/21, Tyler, Angel, Roy, and Mateo ALL came to the rescue today! This company has earned customers for life. Jerome took time to explain things to us and helped us through this crisis. From the time I called Thomas home services until they left today completing their job, was the most professional and amazing customer service I have ever experienced. They took time to explain things they were doing as the work progressed, and left us with a brand new unit and a house that is finally cooling! This company truly cares about its customers and does everything they can to help! Amazing amazing job Thomas home services!!!!!!

Two of our three units were down and Cody was able to quickly troubleshoot the condenser issue on one unit and Mateo was awesome and took the time to truly identify our others air handler problem. Mateo worked to 7pm to ensure we could be comfortable until a replacement part can get ordered and installed. Thank you for not being afraid to dig in!

Mateo was awesome as was the office staff and all the other techs. Their communication efforts did not go unnoticed! I always knew what day and time the guys would show up. Extremely professional, Covid aware, friendly and very knowledgeable! I had several issues with my AC and several techs worked to solve the mysteries. I especially want to thank Mateo for doing outside research to figure out my problems. Thomas Home Services stuck with me! Highly recommend this company. Thanks to all!

Alex and Jerome had come to our home to assess our AC unit issue. Both Alex and Jerome were professional, personable, efficient, knowledgable. I highly recommend Thomas Home Services. Both of these men were honest in assessment, with no effort to upsell. Very glad to find a quality company who hires good quality people who know their business. I will definitely use Thomas Home Services in the future for my AC maintenance and repair.

I needed an emergency a/c replacement and of the three quotes I received Thomas home services wasnt the lowest but the tech, Jerome was far and away the best!!! He was very knowledgeable and impressive.He and his company did exactly what they promised and more!!HIGHLY RECOMMENDED

This company was absolutely terrible to deal with! We were without air conditioning for 6 weeks and most of this was related to their technicians not being knowledgeable and the lack of responsiveness by the office staff and manager. I would not recommend using this company.

The Thomas Technicians sent to help my Air conditioner are all top drawer mechanics! I recommend Thomas to all & everyone!

Initially we had some communication errors with people not showing up when scheduled and not communicating that air conditioning not getting fixed. They then responded well and made up for this lack of communication and had great customer service. Good way to turn around and make things right!

8yrs here at my residence this contractor ( AC issues) was 1st to EVER sit down and explain what repairs were made and what they recommend to avoid future issues. For early morning visit they were professional and pleasant. if there come a time that ac services are needed, I wouldnt mind having this company come out.

This was a year old dishwasher. Then, they repaired the shower. the cost was very much lower than I thought. Anyone else would have been 3xs as much. Will have them in the future if I need them.

They came and installed two new units. After the first day I noticed the upstairs unit never shut off. After a service call they came out and fixed it. Working great now, but the bottom unit now blows warm air. Units are brand new so I called them. They said it would take two days for an appointment between 1 and 3. Its now that day at 3:45. No one has come or called. I called Thomas and they said someone came by at 1230. I wasnt home because I wasnt expecting them until 1. Now I am punished again I have to wait until Monday sometime for them to come out. 83 downstairs guess Ill live upstairs. The install team was great, customer service not so much. After the sale youre not important.

Thomas Home Services was engaged to diagnose a problem with the air conditioning at our daughters home. Mateo is the technician who was sent on the call. Mateo was on time and went to work diagnosing the problem. He identified what needed to be done, found the parts locally and went to work. Mateo is professional, knowledgeable and very skilled. He took time to explain the problem and solution and explained what he was doing as he worked. The end result was the issue was fixed within a matter of hours instead of days or weeks. We were very grateful for the service and consideration Mateo provided and will be using Thomas Home Services going forward.

Shameer provided unparalleled professionalism and customer service. He broke down the issue with clarity and did his best to find solution. Definitely a valuable employee for the organization.

Mateo was great. He was on time, professional and cleaned up everything after the install. Great company to do business with.

Home Warranty Claim had them come out 6 times in the last 2 months and no communication on why the day after they come then unit turns off. 2 months in Phoenix in the summer and my tenants cost me over $6000 in hotel nights. Finally its all blamed on batteries which is 100% not true but they just want more money to come out and diagnose the real problem they couldnt find the other 6 times. No communication on what they actually did on any appointment. And too busy to return 5 voice mails !! Completely unprofessional !

Mateo was wonderful. and very friendly. Super professional and also willing to go an extra mile to make sure system working properly.He also educated me as a customer.I would highly recommend this company.

Ty Hust was the plumber assigned to helping me get a new hot water heater. I have a home warranty and my water heater burnt out. Ty came out and was detailed taking pics and letting the warranty company a new hot water heater was necessary. The warranty company ordered a new one. Ty brought the new one and got it installed. He was so friendly, nice, courteous and clean. A plumber that cares about his clients. Crystal and Amber work at the office and they both were so nice when I called with questions. I would recommend Thomas Home Services.

Jerome my tech was just amazing! So pleasant and explained everything and had my AC fixed up I. Just a few minutes!

My technician was Mateo he was on time, very professional an extremely thorough. I had a previous company trying to fix my heating and AC unit and after four visits still were unable to fix it. Mateo spent 3 hours and checked everything and was able to fix it. I would recommend this service to anyone I was very pleased

The company was called to check out why my A/C unit was noisy. They checked 3 components and said all is good. Arrived on time, efficient, personable and professional. I would recommend them. Chris is a great company representative and explained each step.

Jerome was Excellent and extremely professional and rescued us from a bad situation. I recommend him to any and all looking for AC work!

Yes My AC has been leaking since July 27.Service was set for:Aug 8th - inspectedAug 13th - cancelledAugust 20th - canceled 10min before appt, said technician did not have partAugust 23rd -canceled 10 min before appt. dispatch said technician cut his hand went to emergency roomAugust 31st - NO call NO show, called them to reschedule and dispatch said technician cut his hand went to emergency room ..again!???September 8th - NO call NO show, I called spoke to dispatch they are having a shortage of vehicles so some technicians are having to double up and “hopefully” get to all their appts…Rescheduled me for Monday September 13th.. “hopefully we can keep that appt and wont have to reschedule you again.”They never call to cancel, reschedule I have to call every time.This picture is from today, The AC has been leaking since July 27. My ceiling after one month damage of leaking, however this is including with my husband going in the attic every 3 hours to dump the bucket of water that is full.6 Appts set and STILL NOT FIXED!!!!This is a very short version of what has happened. There has been many back-and-forth of their EXCUSES why this has been delayed…

Chris was very nice, polite and professional. He was able to get the ac working in a single visit and explained everything in detail so I understood. Very happy with the service.

Gabe arrived on time and was very courtious. He diagnosed my faulty Airconditioner immediately and repaired my A/C quickly. He also explained what caused my A/C to fail and answered any questions I had. I will recommend Thomas Home Services to my friends..

They showed up and rescheduling two times. I must say, their service is good. very professional. Their visit solved my problem. Even though, I was not happy about 2 times rescheduling. I am happy with their service.

Mateo was awesome! He was very professional and right on time, quickly fixed the problem and gave suggestions which I much appreciated. It’s nice to finally have an HVAC company that I can count on. Your techs are great!

Fixed my problem. Appeared to be very knowledgeable. Very likeable and polite and efficient..

Great guys, so far have no complaints. My mother has been paying homeowners insurance for 19 years, and when we really needed them they couldnt pull through. This company had us financed and installed all in one day. My mother is on oxygen and has COPD, she can not be stuck in a house with no air conditioning. I was prepared to take her to a hotel if needed, but these guys had us up and running in one day, before 4pm. I appreciate that so much. They really busted their a**. Had the crane out and the techs on the roof in no time. Thank you.

Gabe was very friendly, helpful, and knowledgeable. He answered all my questions. A much better experience than my previous provider. Thanks!.

My AC went out. My home warranty company referred Thomas Home Services. July in Phoenix 115 . WEEK 1 they were backed up a week. WEEK 2 the level 1 repairmen showed up and found a broken fan motor on a discontinued AC unit. WEEK 3 I called everyday. They would not connect me with a supervisor and he never returned my calls. The receptionist said the same thing every day, Im going to reach out to a supervisor and were going to find a universal part. I thought by the third day she might say I spoke to the supervisor. WEEK 4 I called 2 times a day. They never answered and never responded to my voicemails. I still havent had it fixed. Ive gone broke staying in a hotel. Everything heat sensitive in my house has melted. All plants dead. UNBELIEVABLE...How could a business be so inconsiderate?.

Chris worked hard and even came back a second day to make sure both a/c units were working well. Both are cooling nicely now, and I would recommend this company and Chriss services.

Still fixing mistakes this company made over 15 months later, that should tell you what to expect. This company will not follow through, performs hastily, and poorly. Decided to use them one more time because the issue was warranty covered but a technician never showed up to our appt so we used another company and paid for the parts and install.

The message you included was: Ty provided outstanding & thorough service during his time in my home. He kept my floors clean by wearing booties. Showed me areas of concern. Explained his repair & also pointed out item/issues that may require attention in the future, that included estimates.

Wow what a very nice guy he knows his stuff he is very knowledgeable & at the end gave us two waters because he knew we were very hot in our home very kind.thank you so much God bless you Mateo vasquez

Ty was on time, friendly, and very professional. He knows what he is doing and displayed excellent customer service.

Amazing service, friendly and professional technicians. I would and definitely recommending Thomas Home Services to all my family and friends.

We have used their services for two years and have been happy with the quality of service. Thank you!

We got an appointment right away and they were very helpful with scheduling around my daughters schooling. Dennis, our technician, was very friendly and knowledgeable. Showed up within the time frame provided. Will definitely use this company.

I had superior service and quality workmanship I will use this company again and sign up for the maintenance plan

Great employee Jerome is a plus to your company HVAC Install Goodman

The technician from Thomas Home Services named Chris came to do maintenance work on my AC unit and ductwork. He informed me what else needed to be done to my unit to make it run more efficiently. He also looked at the ductwork and informed me of what was missing and what was needed to make my home cool evenly, since some rooms received cooler air more than others. Chris was very professional and did a great job.

We really appreciated the Technicians Carlos and Chris. Not only they came to fix the issue with my AC, they also provided little education about the AC and delivered friendly and great service.

Chris and Riley took great care of us and got us back online.

Ty has a great personality and super energetic which is awesome. I was impressed by his knowledge and work ethic. I have no plans on calling any other plumber in the future!

My AC was not cooling and Thomas was recommended by my home warranty company. They gave me an appointment 10 days from when we called. I am in Arizona and it is regularly over 100 degrees every day. I left messages to try and move up the appointment and was never able to talk to a person. Messages were never returned.

Our service technician was Ty. He was very professional and extremely knowledgeable. Aside from that he was very courteous and respectful of our home and safety while here. He made sure to ask if we had any questions before he left. I would certainly recommend Ty and Thomas Home Services to anyone in need of plumbing..

Omg, it has been so cold and my a/c wasn’t working. I was referred to Thomas home services and Jerome in particular and WOW, he nor his company disappointed!!! He quickly diagnosed my system and gave me an honest assessment and presented me w/ several options and educated me on everything!!!I took quotes from other companies just to be sure and no one came close to his level of competence, professionalism and honesty on what I needed.Once I confirmed the work with him I had a complete install done in less than 24 hrs with zero interest financing.Thank you Jerome and thank you Thomas home services!!!

Jerome came and did an estimate for us after another company gave us a really high quote. He was honest and didnt try to upsale us like others. Came right away and replaced everything even saving us money in the process. We are coming to this company from now on.

Water heater flush job was excellent.

Mateo was great! He came out on time, looked over the problem we had with our thermostat, fixed it and explained the issue in terms I understood instead of the normal jargon I usually get. We will be doing all of our future business here because of Mateo!

Mateo was very knowledgeable and professional. Price was completely reasonable. Will recommend Thomas Home Services to family and friends. Thanks Mateo!

This has nothing to do with Chris, the tech but more so the scheduler in the office. I called and set the appt for 11-1, then I called back immediately and spoke with Carly and rescheduled it for 2-4pm. I thought everything was good to go.The tech shows up at 11:30am (I was not at home, which was the reason why I rescheduled for 2-4). I later saw a VM that I missed from Kimberly, asking if the tech could come earlier. I was already busy with my work and did not call back, confirm or approve the bump up time but yet the tech just showed up. Not ok.My mother was at the home, I was interrupted on my work when she called as the Tech insisted on doing his inspection even though I was not at the home. I told him to please come back or reschedule as I wanted to be present for the appt. He said hed call his office and have someone call to reschedule. I said ok, no problem.Later that afternoon, the Tech returned unexpectedly AGAIN! I had already made plans and I was leaving and this time, the tech was obviously annoyed when I told him that I thought he was gonna have the office call me to reschedule. Dont really blame him, he was just following dispatch instructions but I had already scheduled another appt.There is obviously a lack of communication with the office and field techs. From what I can see, it looks like they do good work but if the customer does not approve the reschedule, its not ok to just allow your tech to show up at the house unannounced.

I am very pleased with the service I received. Chris was very knowledgeable and honest.

I just moved to the Desert and had no acknowledgment on where to get the proper A.C services, I was hot and anxious, I knew I needed to have my A.C unit, replaced. I asked a neighbor about A.C services and they recommended the, Thomas Company. I had the most pleasant experience ever. JEROME, came and explained to me what I needed and took his time, he was very informative. I didnt have to spend time trying to talk the price down, the cost was affordable and the service from Jerome was a great experience.. Thank you, Jerome once again for helping me make the right choices as I settle into my new home. Living in the desert with all this heat and no A.C WOULD HAVE BEEN HORRIBLE..YOU MADE IT EASY... I will reccomend your services and stay with this company.I look forward to using you again and will pass the word around, use The Thomas Co. and ask for Jerome...

Mateo, Cesar + Jerome were outstanding folks to work with. They completed the job efficiently and answered any questions I had with patience. Id be happy to work with any of those technicians again.

Jerome and his crew came over and replaced my ancient HVAC unit with a brand new unit and also installed an Ecobee smart thermostat. I now have an amazingly quiet and energy efficient unit and look forward to future energy savings! Jerome was the epitome of professionalism throughout the entire process and delivered exactly what he said he would, his whole crew was very tidy and efficient, my Family and I could not be more pleased with their work and making our home cozy and comfortable no mater the season winter or summer! Thank you Jerome and Thomas Home Services!

Responsive, great technician and good follow up. The only company I will use.

Technician Dennis Green did an outstanding job. Dennis was friendly and very thorough at checking and explaining everything he was doing. Dennis went above and beyond in outstanding customer service and repairing my problem toilets. I strongly recommend without any hesitation.

Simply wonderful. No hassle, they show up when scheduled, thorough work completed correctly the first time, every time! We use their services at Monkey Pants bar & grill- they’ve done outstanding work. Top notch customer service, and they help you out in a pinch when you need it. I recommend them to everyone

Great place to do buisness

Dennis who installed a new water line to replace a cracked one did an awesome job. He was so nice and courteous. He did the work all day in the 108 degree weather. The whole service was great. Even Emily who I spoke with to setup the appointment. I really hope they both get recognized for the customer service and friendliness they both shared. Thanks and will use in the future.

Mateo from Thomas Home Services is very knowledgeable and explained the repairs he made thoroughly; very professional and courteous

I received an email from dispatch that someone would be at my house between 5pm and 6pm yesterday 4/6/21. No one showed up and no one called. What a poor way to run a company. I canceled other things I needed to do to be there, they ruined my plans by making me wait for someone that never showed up.

Great experience with Dennis and team from Thomas Home Services. Called and he came the same day to fix the leak from my water heater. The whole team was responsive and communicated well despite my frustrating home warranty company. Both Dennis and their front office waited on hold with the warranty company multiple times for long periods of time. I was impressed with their persistence and professionalism and Dennis did a great job fixing the water heater! I will use Thomas Home Services again and ask for Dennis!

Jerome did a great job I would recommend and use this company again. Thanks!!

Before contacting Thomas Home Services I had received quotes from 4 other AC companies. They were all good companies and highly recommended. My problem was I needed to have, not only a good company offering a good quality AC replacement, but a company that would provide the financing that would work for us, as were seniors with limited income. When I contacted Thomas Home Services Jerome came to my home and we chatted about my AC needs and the financing. Jerome was not only charming he was really knowledgeable. He was able to provide a new good quality AC system which included a new water heater in the offer coupled with the right type of financing for us. The approval for financing took about 5 minutes after application. I was very impressed with everything Thomas was offering and immediately signed with them. As an aside, Thomas not only replaces air conditioning systems but offers other home services like plumbing. I plan to access their other services as needed. Thank you Jerome and Thomas!

I just want to emphasize the customer service provided by Jerome at Thomas Home Service was nothing short of OUTSTANDING! I just got a new AC unit installed. He walked me through the entire process, was accommodating and committed to helping me out !Thank you Jerome! Thank you Thomas Home Service . I HIGHLY RECOMMENDThomas Home Service!

Amazing service! Our technician was Fabian and he was super helpful and efficient. He even found a plumbing leak that we didnt know we had so we could get it taken care

I have used Thomas Home Services 3 times so far this year and have been very satisfied with there service. The techs that have done work have been awesome, down to earth and able to explain things to my understanding. Thank you for your hard work and get customer service!!!

Absolutely EXCELLENT service with SUPER FAST same day response! Technician was super helpful, really went above and beyond. I couldn’t be happier!!!! The BEST Service ever!

Jerome was our tech, he was incredible! We had two other companies out before he came and they just band aided our system and quoted outrageous pricing. Jerome not only replaced our system at incredible price but fixed it also so we had cooling until our unit could be replace. He and his company did everything they said and more! I highly recommend Jerome in particular and Thomas home services in general!

We would HIGHLY recommend Thomas Services!! Our AC was completely finished and needed replacement. We did our homework when it came to researching reputable companies and selected Thomas Services. From the beginning of the initial consultation to financing to completed repair, Thomas Services presented A++! We worked with Jerome during our consultation and Chris completed the installation. Both technicians were stellar! BOTH Jerome and Chris went above and beyond to ensure everything worked perfectly with the installation and testing. This company is hands down the most professional, punctual, courteous service we have ever dealt with. If you have an issue with your Air Conditioning, please give them a call! Again we cannot thank this company enough for their EXCELLENT CUSTOMER SERVICE!!!***Update as of 07/09/21. Our AC unit had stopped blowing cold air and we needed to have it serviced. Our technician Chris Cuple was outstanding! He was prompt, knowledgeable, and fixed our AC lightning fast!! It works perfect now!

On time and great service! Thanks

Utilizing Thomas Home Services has resulted in the most negative experience we have ever endured with an AC installation. The service tech, Jerome was pleasant when selling us the system, but wasn’t forthcoming and misled us. He told us if we financed through their financing we wouldn’t have a payment until December (2 months after the system was installed) and the system was just installed on 09/25/2020. He told us he would arrive in the morning with the techs to get the project started and then he would return at the end of the install to ensure everything was completed. The first tech arrived at 8:30am and then 2 more techs arrived within the hour. The first outdoor units that were delivered were the wrong size. Then they were supposed to replace the pads that they sat on, we had to point that out, so they did correct that. Then we find out around 2:30pm in the afternoon when Jerome finally shows up that he actually ordered the completely wrong system ( He ordered electric when we have a gas system) which he apologized for but never communicated or contacted us throughout the day until he showed up. He told us he would be helping the techs to get it done. I asked him to complete the SRP paperwork for our refund, he started it, received a call, said he needed to leave but would return and we never heard from him again. I guess I should have expected this especially how he hinted at how the owner’s son who was one of the techs on our installation doesn’t have the same work ethic as the owner. We contacted the office and spoke with the office manager, Emily who informed us that the individual responsible for completing the paper work for SRP would return on Thursday, complete the paper work and we would have it no later than Friday, 10/02/2020. Here we are, Friday and I check the mail and we have a bill to pay our first payment due on 10/18/2020, not 2 months later. So, I contact the company, Emily is out of the office and the receptionist talks with her supervisor who is supposed to return my call. I am still waiting for that return call. On a side note, the techs that did the installation were at our house from 8:30am – 10:00pm and they were very respectful and did a good job! The rest of the experience has been extremely negative and we will never recommend this company to anyone, be aware as you will be lied to and deceived! This company hasn’t resolved any of our issues to date.

If you need AC replacement or service call Thomas home Services ask for Jerome. This guy is awesome never tried to up sell me on things i didnt need or tried to get me to buy the most expensive system possible. He laid out all my options and what i needed at a very far price, answered all my questions.Thanks Jerome will be recommending you for now on.

Unfortunately, Ive had to change my review from 5 stars to 1 star. Our experience was plagued by empty promises, poor communication, and charges for services which were never performed. And overall, its extremely expensive for what you actually get.We signed up with Thomas Home Services because we believed (as they so adamantly pitched) that they were better than a typical home warranty company. We liked the idea of having our major appliances professionally maintained properly, and replaced at appropriate times, instead of putting band aids on things until they permanently break. The monthly price seemed steep (even discounted for us, it was $65/month), but we were assured that it covered two visits per year dedicated to checking on air conditioning, one visit per year to check on plumbing, and $75 per visit when they came to fix stuff.After a couple months, we called for them to come check our fridges ice maker because it wasnt making ice. They came, attempted to fix the ice maker, but instead broke it even more (it now also leaks a large amount of water onto the floor every day). We were told it would be $50 for them to come out with the parts they needed to fix the fridge, which we agreed to and (stupidly) we paid them before they came back. They never came back.I had to talk to a customer service person over the course of a month to find out they wouldnt cover the fix for the fridge because it was a pre-existing condition (my house is 8 years old.. literally everything is a pre-existing condition), and eventually get my money back. The customer service people I talked to were very nice and understood my situation, agreeing that I should get refunded, but I always had to be the one to initiate and follow up several times with no action taken by supervisors for over a month.Weve cancelled our services permanently. At this point, itll be cheaper for us to just buy a new fridge ourselves and pay an A/C specialist to actually maintain our A/C than to dump money into this black hole.

Had the pleasure of working with Jerome. He was well informed and professional. I feel confident I made the right decision to use Thomas.

Jerome was an incredible technician. He genuinely cares about his customers, and seems to always do the right thing. It really shows in his actions, and he is a goal getter of a person. Jerome was very knowledgeable, and really had my best interest in hand. I would recommend Jerome to everyone because he speaks Air Conditioning in English, and not in technical jargon. Jerome is definitely an asset to this company, and goes out of his way to please.

Professional and friendly, gave accurate estimates for several scenarios and solutions. Quality work at an agreeable price. Will use them again if needed and recommend them in a heartbeat.

Jerome and Ryan were great very knowledgeable friendly great customer service I would definitely recommend them.

We had a toilet go out at our business. Ty was a our plumbing tech, and he was great! Everyone I dealt with was friendly and knowledgeable. They were quick to come out too. Thank you!

Fabian and Clyde came from Thomas Home Services via First American Home Warranty. I can say that they were the easiest part of the home warranty process. They were quick to diagnose and adjust the issue.

Adding to this horrible experience - a competent repair person was hired and saw that the work was done incorrectly causing additional failures to the unit. None of the expensive repairs were needed! Both units are functioning correctly now once the sabotage was corrected. AVOID AT ALL COSTS!!! My home warranty company assigned my AC repair to them and it has been a nightmare. The office staff/manager cannot even return a phone call (Emily); technicians show up four hours late for appt. with no updates or just never show up (Jerome, Terry); a promised portable unit was NEVER delivered; and one week later unit not repaired. Worst experience ever DO NOT USE.

When I called, I got a live person on the line very quickly, no long holds. They were professional, easy to talk to and eagerly sent a technician in a very short time as my ac was not working on a hot, 106 degree day. The technician Don was polite, and knowledgeable, His uniform was clean and pressed, not all wrinkled and messy. He knew what he was doing, and did not waste time nor poke around. I would highly recommend. Also, the prices were very fair for the service rendered.

We want to thank Jerome for his professionalism the moment he arrived at our home. He answered all our questions and was very knowledgeable. If you have AC needs then ask for Jerome he is punctual and will treat you right.Michael and Blanca

I got a new thermostat in October. My air was working but when I went to use the heat for the first time this year it didn’t work. I called Professors of Plumbing & Air on Tuesday and they were able to accomodate me with my work schedule and have someone out on Thursday evening. While you are waiting for your technician to arrive the company provides a link so you can see where your driver is located and how far away!Jerome, the technician, called me when he was on his way and once he arrived. He was very polite and informative. The problem just happened to be some wiring with the new thermostat. He was able to correct the issue and took the time to explain to me what he was doing. I was his last stop of the day so I really appreciated him being so thorough and checking on my furnace as well. He confirmed my air and heat are both working before leaving. The process was quick and easy!Thank you!!

Our initial appointment got rescheduled due to an emergency on their end. However, they made us the priority the next day. Chris came out and repaired our unit and did a great job. I would highly recommend this company. They are professional and the communication was great.

This is the company that was recommended by our Home Warranty folks. The technician was Jerome and he was very honest with us. We have no heat coming to our master bedroom bath and we wanted to know why that is. It turns out that it is the furthest run from our furnace and we wont get heat in there. The solution is a more efficient furnace and some damp type thing. A more efficient air conditioner would help as well during the warmer months. We want our home warranty plan to work for us and to replace everything now requires itemized listings. Eventually piece mealing things will fail and the cost will add up. We have decided to wait until we have to replace it all.

Dennis is very professional and does high quality work. He called because he was running early and asked if he could come by. He completed the job quickly and answered all of my questions. I highly recommend!