Amazing service and personality to go along with a smile. I felt as if the young man that took care of me that day actually cared and was highly concerned with the troubles that I was experiencing with my AC in my home. I highly recommend this company to all reading this!

I would give a zero if I could. The motor on our ac unit stopped working. We took the motor in with to show them what we needed and to make sure we got the right motor to replace the broken one. After telling them what happened and showing them the motor, t brought us the right motor. When we got home and installed the motor, we went to turn the ac unit back on and the motor worked for about a minute then just shut off. We ended up calling an HVAC technician to come out to our house and come to find out they sold us a motor for an indoor furnace, not an ac unit. So even though we had it wired correctly, it died on us because its not meant for an ac unit. On top of that they will not refund the money we paid for THEIR mistake even though we brought the original motor in with us so this wouldnt happen. This is not the first bad experience we have had here but it is the last. We will never use this company again and never recommend them. Do not use this business. They just want your money. Its Arizona and the start of 110+. This is not the time to be screwing people over.

I generally love Hendel’s. Bought a new 5 Ton American Standard unit from them & it hums. Installer both friendly & knowledgeable. Pricing decent. So I also sent them a referral completed Sale for a large unit for my CEO. But they have to tweak their service timing. I just canceled “routine maintenance” today because I couldn’t afford to continue to take time off work to hang around for a full 4hrs. Once inside that window, they should have the scheduling timing or software to quantify that. I know in the summer units go down. They can prioritize those—I would gladly go last ! But simply give me better time frame once well INSIDE the window. I could live with an hour or two perhaps. Frustrating !!EDIT: I very much appreciate the response from someone at Hendels on the updated service scheduling. But all they did is re-iterate what I already knew. A 30 minute call JUST before does not address the situation. I STILL have to block out the entire 4 hour window of my work day ! I routinely get OTHER services done (I get my carpet cleaned at least twice a yr, if not more--but that is just one example) and ONCE you arriving up upon that 4 hour slot, those other entities are able to THEN tell me when (within an hour or two) they will be arriving. So I can schedule in some of my own work. IF I am NOT mistaken, Hendels still claims they WILL arrive within that 4 hour window (unless later), correct ?? Or maybe they cant commit because at the end of those 4 hours they say--SORRY--we have to push you to another day (?) So they SHOULD be able to give you a better window---at that time. I know Hendels is a very busy company. I appreciate that. But their customers are ALL busy as well.

Jared from Hendels was here today and he was awesome. He took care of the problem and did a great job of explaining it.He obviously knows his trade and 100% cares about what hes doing and about doing the right thing for the customer.Thank you, Jared! And thank you, Hendels!

I have just moved to Queen Creek AZ, and this is my first summer here…. Well as luck would have it my AC system stopped working Saturday. Because I still have a home warranty plan I called them just to find out no one could come out for at least end of next week, so decided to take a look at unit myself and found a dead run capacitor, so after calling several HVAC companies trying to get the capacitor they wouldn’t sell it directly to me. I finally found Hendel’s doing a search and called them, I spoke to a wonderful young lady and after explaining what I needed she looked and did not find the part on the shelves so of course now I am thinking that I was going to have to wait until next week, but Kimberly did not give up and searched stock on their service truck and found one for me on a Sunday!!. Well you now have a customer for life!!. I will be contacting your sales department for an estimate on a mini-split unit for the master bedroom to avoid this problem in the future!!. I will recommend you to anyone that asks!.

I was so pleased and impressed with the work they did! They were responsive to our initial inquiries about replacing our AC, showed up on time, masked without asking (which was a HUGE plus!), were very nice and completed the work quickly. Thank you so much!

I had an excellent experience at Handels. The staff was very nice and informative.

Great people to work with. As promised, on time, very good personnel!

Technician Daryl has serviced my air conditioner over the years. Very professional and trustworthy. Highly recommend.

Sharing a post from my aunt... shes not very computer savvy...***Bought system few years ago from them, did not get extended warranty, thats on me. Had confrontation with office person. Had bad leak from broken part. Called for maintenance today, she said theyre not doing Evacs now. Really! Most people in AZ have evap coolers! I know theyre busy, but, when you deal with cancer, our cooler needs to work. Unsympathetic, not recommending Hendels AC to anyone!

Met a wonderful person who helped me. She knew I was a novice at repairing my a/c and gave me valuable information in installing a condenser fan. She was the daughter of the man who started this business 50 years ago. He started out by reading a book on air conditioners. The place has a bunch of cool collectables. Prices were about 30% of a service call. Easy fix...

Hendels is a fair and honest company. They assisted me on two occasions to get my AC back up and working, which extended the life of my old unit by 3 years. Then when it finally gave out and started leaking coolant they installed a new, high quality system at a reasonable price. Everyone I dealt with was very responsive and professional. I highly recommend them.

Thankful for this place. My condenser fan crapped out yesterday (Sunday) and had to call off work today to get it fixed. Thankfully not were they only open, Columbus Day, but are open to the public to buy parts. Everywhere else will only sell to contractors. Friendly, inviting staff, and reasonable pricing. Thank you again as I sit in my once again cooled off house. Will definitely use in the future.

Another companys con-man came out and his quote was 10,8k. Your honest salesman Jim gave me a quote of 6,7k. Truth sells! Thank you, the job took only 3 hours. Amazing! It was HOT! Thanks again to Hendels great team.

The Hendel’s Team was very responsive throughout the process and provided a good price & warranty. Their customer service was extraordinary. They completed rebate paperwork for us, helped with warranty terms, and kept a clean work space during the install. Our neighbors recommended them to us and received a check too!

My family and I have used Hendels previously, and I am always very satisfied with the work they do. This time was no exception. When my AC unit was starting to go out, I decided to replace it before it went completely out. Hendels came and gave me a fair estimate and within a few days I had a new AC and the house was much cooler. Mario and Abraham were amazing. They worked hard and cleaned everything up immaculately when they were done. Hendels sent someone out the next day to repair my garage/attic opening which was not large enough for the unit, and you cannot even tell anything was done to it! I will definitely call on Hendels again in the future.

Bob our salesman was the main reason we chose Hendels. He was so helpful. He had the right proportion of listening to our needs and explaining the different options and prices available to us. He was so personable and polite. What an excellent representative for your company! Your installers, Mario, Javier and Abraham were just wonderful to install the unit on such a rainy day. Very professional! Thanks a million Hendels!

We had a wonderful experience with Hendels. Our first summer in AZ and the heat is unbearable. We called the warranty company only to wait 5 days for a repairman to come out and tell us he wouldnt be able to get the part we needed for 5 days-2 weeks. Called Hendels on a recommendation of a neighbor. They were out the next morning and go figure they carry parts in their trucks. Luckily for us they repaired the 14 years old a/c, however due to the age of the units we decided to replaced with of course Hendels units. The replacement of 2 units and a furnace took one day and we were back on track for cooling in our home. The professionalism of the workers, and office manger was exceptional. We couldnt have asked for a better experience. We would highly recommend HENDELs

They sell parts for all you DIY people

The installers were great! They were friendly, courteous and completely professional. I would highly recommend them and Hendels to anyone who has a/c needs. They did a fantastic job, and we couldnt be happier. Well done!

They corrected the humidity problem with my air conditioning system

The capacitor in my A/C unit threw in the towel on a Saturday at 6 PM. Not only was Hendels the only ones open but the were super helpful and had what I needed. Hands down the best service I have had in a long time! P.S. they have an awesome antique collection in their showroom!

These guys absolutely saved my Christmas when a run capacitor blew on my air handler. And they were the only place open on Christmas Eve.Super nice people

My salesperson Bob was our initial contact and he was knowledgeable, polite, and helpful. He was able to get us on the schedule the next day for installation. Nick and Kyle were great and worked well as a team. When they arrived they introduced themselves and told us exactly what they would be doing and to ask any questions throughout the installation. They were courteous and told us when things would be loud. Once everything was installed, Nick reviewed thermostat operations. In review, our experience with Bob and Nick and Kyle was very positive. We would recommend Hendels to friends and neighbors.

Mario, Abraham and Sam installed the system. They were very polite, covered the carpets, and very careful. They showed us how to operate the thermostat and cleaned everything up great. Confident and trustworthy. Thanks Hendels!

The showroom and staff were greatJames, the sales Rep I met was friendly, a great listener & patient with questions. We arranged a home eval & quote.The quote was fair, the American Standard A/C unit they offered has a good industry rating, and Hendels offered flexible financing and extended warranties.The installers, Javier & Abraham were professional, punctual, courteous, friendly, informative and patient educators.Im pleased with the business experience with Hendels & recommend their services. I chose Hendels after 3 quotes for both their reviews & prices for the value.

After interviewing 4 other companies my husband chose Hendels and salesman Jim Heeny. The installers were outstanding! They were friendly, thorough, cleaned up after themselves and extremely professional. They are outstanding representatives for Hendels. Thanks so much!

Bob was knowledgeable, and we called with questions after install estimate. He was patient and answered questions. Nicky and Kyle were our installers. Both very nice young men. They kept us informed. They cleaned up well. Thank you Hendels!

The installers Javier and Abraham were great. The showroom was clean and the staff friendly. The installation process went well with financing options and fair and reasonable prices. Happy camper here :)

The process was painless and very professional. Abraham and Javier were very courteous, helpful, and efficient. They introduced themselves and then explained what they planned to do. Once completed they explained the warranty and the thermostat operations. Appreciate Hendels ability to respond quickly, and offer the best solution. Thank to all!

Very nice. Sharp knowledgeable young lady helped me while training a new employee. Very neat collectors. Super clean. Thx to all.

I am very happy with the overall experience. Sam did an outstanding job explaining the thermostat and system operation to me. I am hopeful that I will survive many more hot AZ summers! Thanks again!

Had one of the most amazing experiences with this company. First of all they were the only A/C company open on Easter Sunday available to assist me. They had one of the most beautiful showrooms Ive ever seen, and had some of the best customer service Ive ever received from Matthew, he got me the right part i needed and gave me some important Technical info on the installation. Could not have got it fixed the same day without you. Thank you so much Matthew. Would recommend this company any day!

The guys were timely and got right to work. They answered all my questions and cleaned up their mess. They explained all functions well. They are your Directions of First Impressions and they do a great job. Thanks Hendels!

Very friendly, very knowledgeable, efficient and thorough. They work together as a team! The installation of my new ac was done quickly and completely. Good workers, good kids. Thanks!

Fantastic experience from our salesperson Bob to the 3 installers. These people were very professional, new their product and very helpful. We will certainly refer business to Hendels! Thank you very much!

My AC went out on a Sunday. I needed an odd capacitor that wasnt readily available at the usual suspects (Home Depot, Lowes, etc). I checked Amazon and the earliest I could have one delivered was 3 days (no prime availability). With a baby at home this was no bueno. I found Hendels (I had never heard of them before). Not only were they open but they had the part I needed as well.The staff was friendly, helpful, and professional. The woman who sold me the part said she was the owners daughter. She even opened the cap and tested it in front of me before it was rung up.The part was a little overpriced (about $15 more than listed by others on the net) but no biggie. The other guys werent open anyway.Its been a long time since Ive experienced service as good as this, and it was at 4:15pm on a Sunday!

We have used Hendels for more than 20 years. They continue to provide great customer service beginning with friendly and follow up personnel in the office. Their technicians are professional and knowledgeable. They are courteous and keep you informed as to the status of your repair or replacement. The sales representatives present you with detailed information provided with choices and allow you to make the best financial decision for your home needs. They are timely and keep the promises they make. We are pleased to recommend this company.

Hendels is a lifesaver! They were able to get me the parts I needed to fix my AC in no time! All the other parts houses in the area wouldnt sell to someone who wasnt a contractor, but Hendels was happy to have my business. Highly recommend

I had Hendel’s come out and do a tune up on my two units last week and they did a great job. My wife was the one that was home and she said that their Technician was very professional and that he explained everything very well. I’m now confident that my AC units are ready for the summer. Thank you for a great job.

A great experience to receive while replacing my heat pump unit, especially in late June. Will definitely recommend Hendels. Thanks!

The installation was very fast. Very quality work and attention to detail. I cant say enough good things about Hendels. Javier & Abraham did a great job, they are fine representatives of the company. Thanks so much!

The tech did a good job.However, there are some things you should know before you do business with Hendels. First, Hendels now adds a 3% surcharge if you pay by credit card. Fortunately, we had $1,000 dollars in the bank and could write a check.The second thing you should know is that replacing a fan motor and adding 1 pound of refrigerant will cost you close to a $1,000.Here is a break-down of Hendels invoice:- Trip and Diagnostic Charge - $129- Condenser fan motor (Century) - $609.54- Service Labor - $100- Refrigerant R- 410 - $79.89For at total of $918.41The Century 1/3 to 1/8 HP Condenser Fan Motor, 825 RPM, is available on the internet for $161.

The office staff was pleasant. Javier, Nicky and Kyle installed my new unit, and everyone was great to work with. Hendels has done my a/c servicing for many years. I would highly recommend family and friends to use Hendels. Thanks again!

Excellent response time with my issue with the digital thermostat that they installed when they installed a new 6,000.00 heat pump. The thermostat locked me out! I wish they would have been proactive in letting me know this was even a possibility and I would have certainly kept the code to unlock the thermostat myself when the lock out happened. Cost was 100.00 just to have someone come to my house and enter a code into my thermostat. Seems like a policy that needs to be revisited and then more customer friendly/proactive at the installation.

Hendels is a first rate operation, from start to finish. I appreciate your organizations and efforts and professionalism. Thanks Hendels!

Always good service. Brad is our favorite technician.

We noticed our heat pump blowing warm air at about 1:00 p.m. We shut unit off, tried a breaker re-set, no luck. Called Hendels for a service call at about 1:30 p.m., and a tech came out @ 3:00. Our fear was true, our 18 year old unit needed replacement. Bob the estimator called with our options, and he was here by 5:00 p.m. to measure for new unit. Abraham and Javier completed installation by 1:00 p.m. next day. Cant say enough about Hendels service! Outstanding!!

Our AC went down recently and I looked around the valley for the best AC company out there, as there are many! After checking around I went into Hendels AC and the showroom was awesome. The staff was beyond supportive, knowledgeable and easy to work with! We decided to move forward and we purchased our new unit. The entire process from start to finish went as smooth as possible. This company is very professional, pay attention to detail, and their install crew cleaned everything up perfectly! We are now excited about our lower electric bills that are sure to come over the long summer months! Hands down...a five star experience with Hendels!

The installers were prompt, polite and competent- they worked really hard. When they finished they cleaned up to my satisfaction (they actually asked) We have dealt with your company before and recommend it to friends and family. Thanks again Hendels!

I have Hendels come out every year for an overall system check. They are always on time and the technicians are knowledgeable and courteous. Their system check rates are very reasonable and they do not try to push extra work on you. In fact, the last visit revealed a contact point that was beginning to wear but he said it would probably last another 2 years and they would keep an eye on it next year. Highly recommend.

Customer service was very good. You made the SRP rebate program so easy. Loved the green file folder with all pertinent info. Sam, the install manager, was very professional. Thank you for the speed with which you took care of the new install!

Awesome experience! The installers arrived promptly this morning, and my new air conditioner is already installed. Its 10:45 am! Talk about sudden service! Thanks for cooling my family so quickly Hendels! +++++

Just had our a/c upgraded today. They made it so painless. They arrived on time, worked extremely fast and cleanup was a breeze. They also explained how to use our new a/c. I would like to add we have been customers with them for 16 years and this is our second unit. Highly recommend!They will take great care of you!

Everyone at Hendels made this an easy, positive experience! Sales rep Jim, from our first introduction at the showroom, was most helpful and easy to work with. Installers Alex, Josue and Ty were prompt, courteous, competent and efficient and all were most professional! The work site was left same as when they started. neat and clean. Kudos to all at Hendels!!!

This is my second time coming here. The staff is amazing and I am always satisfied when I leave. I live in Surprise and this is a 50 min drive for me to get here but it’s always worth it. Highly recommend!!!!

We have always had wonderful service from all of the Hendels family of employees. The 5 service men who worked on our home were extremely polite and hardworking and committed to doing a great job for us. our sincerest thanks to all of you!!!

Were really glad we chose these guys. We were getting quotes from air conditioning companies already, until our unit died on a Sunday. We called Hendels and found out they dont charge any extra on weekends or holidays. I was already leaning toward them anyways as their quote was the best, but to find out that they dont charge more to us was just phenomenal! - Made it a no-brainer!Everything from beginning to end was top-notch service. From the customer care people who sent out the tech who gave us our quote, to the installation and them programming our thermostat to work with our phones, to them showing us all the features... Top-notch service! - I cant believe they were also the least expensive-

My new a/c was installed in less than 5 hours. Looks great. Installers cleaned up everything up very well. Thanks to everyone at Hendels!

All three guys were very professional and courteous. They actually seemed to enjoy what they were doing on a very hot day. Thank you Hendels!

Super service and parts in stock. Open on the weekends is a huge plus. Great people and service.

Incredibly genuine people. No push to nickle and dime you. My experience was highly representative of a humble family business. Also, the place is full of awesome antiques.

What a treasure to find after a night with no A/C! Our capacitor went bad and we were certain we would have to call someone for such a simple fix, but after a quick Google search, I found that they not only were going to be open the next day, a holiday (the 4th of July), but they were also willing to sell capacitors to the public, which is rare (we could have ordered online, but it would not have arrived for 5 days, which was out of the question). When we arrived the staff was extremely friendly and helpful. The woman assisting us was quick to get us the capacitor and was also quick to get us on our way. The price was also extremely reasonable for quick access and convenience to what we needed to get cool air. I highly recommend Hendels Air Conditioning and we would gladly be customers in the future! We will be sure to recommend them to any friends or family in need of A/C parts or repairs.

We own some rental properties, and this is the third system we have bought from Hendels in the last year (lucky us). This time it was for our home unit, and we knew who we were going to call when our 23 year old split system finally gave out. Each time, we got a fair price, and it was installed by a clean cut crew that showed up on time. They maybe called me sir a few too many times, but they all did excellent work, left a clean work sight, and hauled away all the old parts. I really like that they replace a number of adjacent components like the shut off, the pad under the unit and the thermostat, so you really end up with a new installation, not dependent on those 25 year old parts. Last and certainly not least, at the end you get a form all filled out by Hendels to sign and send to SRP for a $400 rebate...sweet. Great company, I am sure you will be happy.

Good company. Square deal. No complaints. We appreciate your company and Javier and especially Abraham. Thanks!

Had a capacitor go out on A/C unit, only store around that will sell to non-contractors. Service there was great and very helpful. Hendel’s will be the first company we call when any A/C needs arise in the future which we can’t handle ourselves. BTW, awesome store, worth a visit just to check out the old historical items inside.

Weve been with Hendels since the mid 70s. Weve purchased 2 other a/c units from you. This is our 3rd. Since the service has always been excellent, we plan to stay with you. Thanks for everything Hendels!

Nick and Tommy arrived promptly and installed the 2 a/c units. They worked diligently and cleaned up well. Sam worked late to resolve and electrical short. Mike the install manager followed up the next morning to assure the job was completed to our satisfaction. all were personable and professional. Jim, the salesman, had the knowledge of the product and helped us choose the right unit. We appreciated them all!

Professional, competitive pricing, and excellent customer service. Hendels was professional and easy to work with from the first phone call through the installation process. They made recommendations based on the size of our home, keeping in mind our budget etc and had the unit installed within a day. We would definitely use them again and wouldnt hesitate to refer them to friends and family!

Bob was very professional and thorough. He explained our system issue and educated us regarding our options.

Our AC was going out and needed a part in a hurry. They were amazingly helpful. Excellent customer service!

Laurie and Matthew both very helpful and friendly. Hendels and staff exceed my expectations every time. Great price, great quality and excellent customer service. Thank you for being open 7 days a week and being open before I expected you to be open this morning.

Our AC/Heat Pump got to the point of sounding like a commercial jet airplane taking off every time it started up so we finally replaced it. My wife and I are both the types that do a lot of research, and after A Lot Of Research we settled on Hendels to put in our new system. We can not be happier both with the result and the process of working with them.Bob Yee is the nicest no hype informative person we met in our search for a replacement and is a big reason we went with Hendels. Bob listened to understand our concerns and was detailed in his inspection of the physical aspects of installing the new air handler to make sure there would be no problems when it got installed. We chose a mid range efficiency American Standard system. The installation went very smooth and took no time at all compared to what we expected.We have already recommended Hendels to a couple other folks and certainly recommend them to you. Were enjoying how much quieter the new system is (and our next door neighbor is much happier as well).

We got home from work and our unit wasnt working right. Brad came out and worked on our unit. It was early evening and you can tell he had a long day. He was clean, polite and professional. I would recommend Hendels to anyone.

Great knowing they sell parts for my home air conditioner. Couldnt really believe their shop was open at 3:45 Sunday afternoon. Saved the night!

The office/showroom staff were friendly and helpful in providing information about heat pump brands, components and options! Installers were efficient, never wasting time while taking the time to answer all questions. Great Job Hendels!

Was impressed with Hendels Air Conditioning from our visit of the showroom to the completed install. Could not be more pleased with the professionalism and quality of workmanship. Shout out to installers Alex and Al for their exceptional work and customer service!

Needed a part for one of my condensing units that failed over the weekend and they were open, on a Sunday, with the part in stock. Saved us from a long hot day indoors without the main A/C unit in July. The part was quite a bit more than I would have paid if I could have purchased it elsewhere during the week, but when you need A/C, you gotta go with whats available and I thank Hendels for being open when everyone else is not.

These guys are excellent. Gal on the phone was very polite and helpful. The tech who was sent over fixed the problem within no time and was very friendly as well. I have had these guys come out a few times over the years and they always uphold a high standard of service. I thank you guys for the hard work and job well done!

A/c temp rise from 78 to 81 degrees during hot part dayCalled Hendels sent tech out diagnosed bad condenser fan motor on Sundayordered motor and replaced it Tuesday afternoon and it did not fix the problem for almost 1300 dollars. Motor on line cost 475 dollars so we have 800 dollars in labor for 1/2 hour to replace the condenser fan motor and I stood there and watched so I knew how long it tookSent another tech Tuesday evening and he diagnosed it as bad compressor motor but wanted 2nd opinionService manager came out Wednesday afternoon and diagnosed as leak in the system and low on a/c 401 . Added a/c 401 at no charge and system works fineStill have to find the leak another tech coming the following Thursday to find the leakAsked for the condenser fan motor back from Tuesday evening tech, service manager on Wednesday and the office personnel on Wednesday and they claimed they scrapped it .I am not a a/c person but have a hard time believing that the motor and the system leak were both bad when the system was working fine prior to acting up on SaturdayTech was suppose to come out today and find the leak but after thinking about the charge for labor and condenser fan motor and not returning the motor to me I lost all confidence in their integrity and honesty . Will look for another company to find the leak

Bob, the salesman, spent over 2.5 hours with our family explaining about a/c and what my home required. Bob knows his business very well and is a patient fellow. Nothing too much for him. No high pressure sale. Installers, Alex and Josue are very experienced. They orchestrated the install from A to Z. The thermostat was carefully explained. Great team work. Very pleased!!! Thanks!

Checked my capacitors on a Sunday. Laurie was very knowledgeable too! Thank you so much

Hendels recently installed an American Standard 4 ton two-stage Heat Pump in my residence. The quality of the equipment and controls are excellent, the installation was top notch and very professional. I would recommend Hendels / American Standard to any and all needing a replacement Air Conditioning system.

Technicians and installers were courteous and professional. They finished the work (what I consider a very difficult install job in a difficult location) in a very reasonable time. They then took time to explain care of the system, cleaning of the filter, thermostat operatin, paperwork to fill out- they then did a final cleanup of the work area. Now, the house is COOL again! Thank you Hendels!

Great company! Ty and Al and the rest of your crew were very professional and courteous. And, very efficient! Very happy with experience. Great job Hendels!!! Thanks!

My family and I have been using Hendels for years! We have seen consistent friendly service and they are always efficient and professional. Hendels is a truly unique company! I definitely recommend them! Thank you Hendels for wonderful experiences!

When purchasing parts from this company please keep in mind... Their zero returns policy also means zero returns when parts are faulty out of the box. Granted this happens in small percentage of parts sold, but this company should acknowledge this, especially with one week of purchase. I have a hard time believing that the manufacturers they are distributing from have a zero return policy, it seems more likely they just dont want to deal with the hassle. This coupled with a rude response = horrendous customer service!

Overall good experience. Installers were polite and professional. Thanks Hendels :)

There is a reason this business has been around for 40 plus years! They were courteous, professional and communicated clearly throughout the whole process from showroom to installation. Feel comfortable recommending these people to anyone who wants value and truly good work.

Work was scheduled and completed in a timely manner. The techs and installers were competent and friendly. The installation was completed and the installers performed a thorough clean up afterwards. I a completely satisfied with their performance. Thanks to all!!!

I have been using this company for years! The office is super delightful to talk to and the technicians and installers are always super efficient and friendly! I highly recommend this company!

Very professional, excellent service and very knowledgeable! The installers were very nice and kind. Truly an asset to your company. I am so glad I used Hendels and not another company. Thanks!!!

This is a family run business with a lot of charm. Go to the showroom and talk to people, its very easy to see why people trust the business; however in spite of that, it is only right for me to share my experience with an extremely poorly installed HVAC which failed throughout its much curtailed lifespan.In 2007 the company installed an HVAC on my property, a rooftop packaged heatpump of 4 tons capacity. After just 6 months, the system had a faulty starter capacitor. Over the course of the next 12 years, the system had multiple minor and major (basically catastrophic) failures, including:- start capacitor failures yearly- extreme vibration and noise- leaks caused by vibration, resulting in total loss of R22 charge 2 separate timesThe unit has finally failed after its *third* failure resulting in a partial refrigerant charge loss.So what does this have to do with Hendels? Well, it has everything to do with the installation job performed by the company... heres why:Rooftop packaged heatpumps come installed in two ways, horizontal, or vertical; the former is how my house is arranged and how Hendels installed the unit. This means there is a large elbow attaching the unit to the rooftop where the supply and return ducts should pass. Inside of this elbow a major major mistake was made which cost the unit its lifespan and even showed signs of the mistake since that first starter capacitor blew in the 6th month....Inside of the elbow, instead of running the supply directly to the supply opening, and the return directly to the return opening, the installers ended up needing to switch the sides... to achieve this, inside of the elbow they ducted a 14 flex duct section and routed it from one side to the other (like a z shape) producing a severely kinked and constrained return duct.As a result of this, the HVAC could never breathe properly. In fact, as measured with an anemometer, the return would only flow roughly half of the airflow specified by the HVAC in tonnage, where 4 tons is roughly 1600 CFM. The after-effects of this on an HVAC are catastrophic over time, resulting in poor superheating which results of operation out of the nominal envelope... these things are written in the manual when you install a packaged heatpump and are very important and should never be ignored.It is easy enough to put a packaged heatpump on a rooftop... it literally takes 20 minutes with a crane company and this process would cost a layman $55. With all of the remaining time and money, the last thing I would expect is a shoddy and incorrect job, coupled to literally zero post-install analysis and verification... which should include flow measurement, superheat measurement, and gas pressure checking at minimum.Be careful fellow homeowners, you dont always get what you pay for. Watch what installers are doing and never take their word for it; trust but verify.Update Oct 21 2019 (In response to the owners comment):Actually, your example perfectly illustrates the problem about the perception of a *correctly* working air conditioner and the reality of one that isnt. At risk of belaboring the point to those who *do* understand this, let me explain...When (air) flow is low, the result is that the air leaving the evaporator is colder than it would be if the flow was nominal. Its the same effect as dropping an ice cube into a shot glass of water vs. a cup of water. The greater the mass, the less cooling effect. Same for air, cause air has mass. Heres a Google search: cowboysac ac-troubleshooting-whats-causing-my-low-airflowSo, yes, measuring temps during a home inspection would pass the inspection. I wonder if thats the same level of inspection that your techs used when they verified my AC? 🤔

These guys (and gals) were super helpful! The day before Christmas Eve my heater starting making a racket. They got me a blower wheel the next business day. When i replaced that it would blow air really well....cold air. I screwed something up! Then they let me in at 4:55pm and tested my capacitors before selling me any. Then as I was walking out she told me to check my thermostat batteries too. Sure enough they were dead, or about 5% life left. I don’t know if it was the dead capacitor or the dead batteries but the heater came back to life and I got to cancel my pending service call for the next day. I am definitely going to call them next time I have an ac or heater issue.

Keep doing the great work you guys do and answering any questions the customer have! Thank you guys!

It is good to know that there are reliable and trustworthy Ari Conditioning companies like Hendels out there. Especially in Arizona! The technicians know what they are doing and they dont try to sell you something you dont need. Just keeping us cool.

They came out to do work on my business and replaced a fuse (after showing up over an hour after their window since the scheduler allegedly didnt put us on the schedule), which fixed the issue, but insisted I would need a new compressor or new 5 Ton unit altogether. I asked a client of mine that owns a commercial HVAC company to give me a second opinion and after extensive tests he assured me the unit was fine and did not need a new compressor. Trust is huge in business, and it has been broken in this case. I will not use them again nor recommend them.

Called in to request a service call and was told they only service new units they install. I just installed my mini split and was request a tech come out and vacuum down the system and was told they do not want to assist and be liable. Don’t see any difference with a tech attaching to lines on a new system or an old system on my room. Worst response ever from a customer service provider.

Ive lived in the valley all my life so Ive used many A/C companys in the past 30 years. My experience with Hendels was a great experience to finally find a company that is fair, honest and fast. I will be using Hendels for the next 30 years.

Hendels Air Conditioning provided excellent service. Bob in Sales and the 2 Installers/Technicians were professional, knowledgeable and provided great customer service. Thank you.