Best service and staff!!! We love Bay Country Communications Dawn always gets the job done and in a timely and friendly way!!! They go over and above for their clients

What a super company. They do what they say and treat you with respect. Having dealt with larger isp who don’t honor there word these folks go beyond the call of duty. Highly recommend to everyone

The people are great ! Friendly and very knows exactly how to handle any situation . More affordable than the other cable company . Im really glad I went to them .

Recently I hired Bay Country Communications to establish a business account. I worked with the office manager, Dawn, to create the account and activate services. She made sure we were set up on the specified day, quickly and seamlessly. I couldnt have asked for a better experience. My interaction with all staff members has been very customer service oriented, providing pleasant and knowledgeable service. I highly recommend Bay Country Communications for your cable and internet needs.

Bay Country Communications was able to install a cable line for my new apartment with no issues. The trenching for the underground line was great and you could barely tell that any digging was completed! Dawn, the office manager, was very helpful, knowledgeable and patient as we worked together to have the line installed. Also, they were able to accommodate my move in date so I would have internet and cable as soon as I moved in. I would recommend BCC for anyone needing cable and internet on the eastern shore!

They did a miraculous job bringing fiber to our home. Fast, easy to work with, great communication and super professional. Accommodating.In todays world of internet needs including TV, they are a game changer. Waited years for this to be available at our home and we jumped on it. Very Happy. Great to work with Hank, Dawn and the others.

I have experienced excellent customer service from the personnel at Bay Country Communications. Every time I call they are professional and quickly assist me with my issues.

Bay Country Communications is top notch! Very professional from top tp bottom.

Excellent customer service! Bought a home with fiber internet, the service was transferred and setup in minutes. Couldnt give 5 stars only because TV service is not available in my area, so there is no package discount.

Awesome office staff, Dawn in particular...

You pay over $100 for the better internet and here lately, its been going out once or twice a week or several times in a day!!! For the price, definitely not worth it. Not impressed. Would switch if we could.

The receptionist, Dawn was very pleasant and helpful!! This company is so popular that I actually did wait about a week and a half. The guys worked very hard to install my Internet. They were very respectful of my home and Nice. I would recommend them to anyone. So now my son can do his schoolwork on the computer. He said it is very fast!! Thank you, bccCC fiber!! Regards, Laura Johnson

We just had fiber installed and we are very happy with the quality of service. The location of our house made the install more complicated than normal. Bay Country did everything we requested. Hank, Dawn and the team were very helpful!!!

Have had great service from this company since moving to Cambridge. Courteous, efficient and quick service from all employees.Today 2 technicians came to replace the box which a storm probably destroyed, they go above and beyond what youd expect. THANK YOU!

Really wish they would put Fiber down Phyllis Dr in Hurlock Md then it would be a 5 star. Edit thank you for telling me fiber is on its way cant wait. Would you say the next 2 months it will be there

Was installed with the basic package from Bay Country on 10/14 with no issues!! TV channels are crystal clear. Sent an email on 10/15 at 4:56pm to upgrade our service to the expanded package and at 4:59pm, my email had been answered and the upgrade had been made!! Awesome service!! Thank you!!

My Family here on Hoopers Island, made the transition from hughes net to BCCTV for thier internet service, what a difference! Talking with a couple of BCCs personal, they walked us right thru, on time installation, great customer service, and great field personal. Thanks for upgrading our service! Big thanks to Dawn and Hank in the office, another Big thanks to Andy and George who did the install!!

BCC fiber was great in changing over service to our new house quickly and we were up and running in no time. Dawn was fantastic to work with and when I called them in increase the speed of our service it was taken care of in 5 minutes. Thanks again Dawn

My wife and I have a home in Southern Dorchester County and a home in Baltimore City. We have BCC for our WIFI Service in Dorchester and a well know international provider for Baltimore. Through the pandemic we spent a lot of time in Dorchester and our BCC WiFi never let us down while our service in Baltimore is always a worry. The BCC team is small but terrific to work with. It may take them a little longer for a service call, but once you are up and running with BCC WiFi, you will be very pleased.

My name is Christopher Wulle. I spoke to Hank on the phone the first time to set up an appointment to have someone help me with my problem. Hank is the man! Hes kind, likeable, and very knowledgeable. He was able to see the problem I was having on his end, and even tried to solve it with restarting my modem on his end; it didnt work, but I appreciated the effort so much. So thank you Hank! You rock, man.But the man I want to thank the most, from the bottom of my heart, is Aaron. He was over here three times. The first time he replaced all the outdoor equipment (wires, splitter, grounder, etc) he even replaced the modem just in case! The problem remained, so I called again. Aaron was nice enough to come back that very same day and try something else. He helped move the modem and my router into my bedroom to see if that was the issue, and it was not.I called and asked if Aaron could come back next week. I requested that, if it was alright, if he could come in the afternoon. I was told hed be here around 12:30pm to 4:00pm but instead he showed at 8:45am, and this is the only reason I knocked a star off of my review score. But I dont think thats Aarons fault!To be honest I feel a little guilty. This is probably something I shouldve had a long time ago, I feel like all of this couldve been avoided. Aaron came back the third time to install one of their modems with the router built right in. He got it up and running, and I spent the next weekend making sure my problem is gone. And it is! Its fixed now, the entire weekend was spent with no ping spikes, no lag, no frozen webpages or random disconnections.So I want to personally thank you, Aaron, if youre reading this. You were a great help. You were kind, helpful, patient, understanding, and professional. Im sorry you had to come out here three separate times, but you solved the problem. Great job, man. Thank you so much.

Very nice to use BCC as they are much better quality and service to lots of other companies providing service out there. Would highly recommend them to others. Very quick to Install and service works great

BCC .. worked hard to accommodate our location. Made it affordable to have fiber optic service. Communication and guality installation / trenching was top notch.

Had an issue with my Network Extender (Booster) responding to my internet. Spoke with Dawn on the phone and she resolved the issue for me and the Extender is back up and running. She was patient and professional and Im greatly appreciative. Thank for you for all your help!!!!

I would like to first thank Dawn. I am very grateful for your hard work, time, and courteous care you took with me. The install team included George, Chris, and Andy and they did an excellent job displaying their skills, knowledge, and experience with complete professionalism. I greatly appreciated your services and will absolutely refer Bay Country Communications and its employees always. Thanks again!

Covid-19 hit my family hard and weve struggled to stay above water. When my Internet and cable was cut off I worried about my daughters virtual school. Bay Country worked with me to not only keep the internet on for school but also the cable. Internet right now is a must but having tv is a small thing that meant so much. You wont find customer service like that at a big company.

Big thanks from a great company, with great service and very fast installment, only a cpl day after placing my order they were here installing my TV and Internet with very fast internet speeds and clear HD TV

I have been with Bay Country Communications from its founding -- through its infancy and growth into a mature and professionally run operation. I recently experienced an issue with sporadic video and stuttering audio and it was a challenge to get to the root of the problem. But Dawn, the Office Manager and woman-in-charge of all things BCC, stuck with my many emails describing the problem, and the fabulous tech team made numerous visits to my home, even on their July 4th holiday! Long story shortened, the Bay Country Communications employees perform as thought they have ownership in the business. I cant praise them sufficiently for their hard work, and patient and friendly service. Thanks Dawn, Aaron, Myles, Chris & Andy! You rock!

Bay Country Communications delivered on what they promised . From my initial contact with Brian Roche, to the site meeting with Hank Lauck and the experience with the actual install crew..... Aaron and Andy it was a very positive experience.Our original Internet service was a Verizon DSL line and the new Fiber service has propelled us ingot the Modern age. We are very pleased with everyone from Bay County Communications who helped us with our project!

I called to get 2 lines added. I was scheduled for the next morning. Exceptional service from the office and the gentleman that came here to hook it all up. He took the time to make sure everything was working and was very personable. Very happy.

We just set up internet services with them and the process was simple and everyone we worked with was fantastic.

I have been a customer with Bay Country since they went into business. As always, love the service. I call for assistance and they are always willing to help.

Very respectable, considerate people to do business with. When issues with service come up there is not much time in between the issue being addressed and resolved.

I have had Bay Country Communications television service for years.I upgraded to their digital service back in March and am sorry that I did not do this sooner. The staff is always pleasant and is very accommodating.

Cheaper then other cable companies and install very quickly too.

Just upgraded our service with BCC. Technician was very knowledgeable and helpful. Customer service was very helpful in helping us picking a plan. Very pleased with our choice to stay with a local company!

Poor internet, very slow. TV channels are always going on and out. Pay extra for HBO to have blacked out channel.

I lose the internet connection at least 5 times every day

Thanks so much install crew was there early and did a great job totally happy with internet on hoopers island

Thank you for the upgrade, its a fantastic picture and easier guide to use!Also, the technician, Hunter, was outstanding! Awesome customer service!

Lady @ the front deck iz a wonderful wonderful nice lady. Anything I need she’s very helpful..❣️

Fiber optic internet comes to Salem MD! Installation crew was great did and what it took to run the fiber into our house. Got cable and high speed internet! Good bye Hughesnet and Direct TV. No more storm interruptions of service and now we can down load a huge variety of shows and movies.Now we need a bigger TV!

Couldnt of asked for a nicer tech than Hank Lauck, and he had the answer to every issue that came up..very professional and courteous. Loving my service from a local company.

Every time I call I have gotten excellent customer service! Thank you for the help this morning!

Lost internet and phone for over 6 days in Feb. and was given the explanation that it was because it was cold. Internet service was needed for work and loss of internet was inconvenient and I had to pay for another internet service for those days. Asked Bay Country to take those days off of my bill for their lack of service and they have refused. I am not going to pay for a service that I am not provided with. Also, Bay Country cut many channels on my cable service with no explanation. No courtesy from this company. I am shopping for a different company for my internet, cable, and phone services.

Hank and Hunter provided great service! They were early to the appointment, and took the time to explain what the problem was.

The lady who picks up the phone is horribly rude. Do not recommend calling, she belittles you and any question you ask she tries to make you feel like youre the idiot for not understanding. Theres a lack of communication skills and this job is not for her. She should not be answering phones if all shes going to do is fight. We were going to do business with you but the receptionists attitude made us rethink otherwise.

Excellent service and communication. Very pleased.

Do not use this company ...no clue what they are doing. Very unprofessional!!!!

Customer service is always awesome especially with Dawn.

I called to have my service fixed they never called back went there to cancel i have hughs net know

Great local company great local service!

Pitiful!!!!!! Every week its something wrong with the cable, seems like after all these years theyd have all the bugs worked out!!!!!

The secretary/ receptionist is the most rude inconsiderate and snotty person Ive ever dealt with. She acts as tho its her company, and refused to let me speak with her boss. My service is out and has been for several hours and when I called back for an update I caught her in a lie then she tells me I wont receive a credit for lost service. Who does she think she is?

Great local company to support and work with.

Continued technical issues, numerous messages left at office, not one call back. No, your HBO service is NOT fixed, even though you claim it is, still issues. And now all internet and cable down and the only response is crickets...

Dawn provided excellent technical support!

Inconsistent WiFi with persistent lapses in service.

Very difficult to deal with not friendly at the counter.

Goof

5 Star Service

Fantastic company!

Horrible service and phone manners

Service is horrible.