Ma
Masters Nail Spa & Sassy Nail
183 Cascade Mall Dr, Burlington, WA 98233, United States
Comments
Ka
Review №1

Had a great experience here! Quality work and very nice staff! Loved my nails. I’m making this my new nail spot.

Te
Review №2

Walked in without an appointment and the young man was only employee available. Will never let him work on my nails again. He was nice and personable but does not listen to his customers. I now have sharper nails than my pets. Ouch.

Ta
Review №3

Passing through town got a fill They didn’t make my nails too thick which is great! They look very natural.

Ju
Review №4

COVID precautions at this place are a bare minimum. No sanitizer provided, but you are asked to wash your hands when you arrive. I didnt see any of the seats sanitized after each use. As far as the pedicure I received, the prices are a bit more expensive than other places. For the #1 spa pedicure, the hot stone was barely warm, the gentleman didnt clip the dead skin around my nails, and the filing was done worse than my 5 year old would do. My normal place was busy so I gave this place a try, but Ill be sticking to my regular and hope you do the same. If you dont have a regular spot, trust me, this is not the place. Asked several times to have the color fixed on my toes because even applying a coat of nail polish proved to be difficult.Update: I contacted the business after they requested I do so. I updated my review to 4 stars because they have provided me with a refund for the services I paid for. I went during a busy time and you might have a better experience when they are not so busy.

Am
Review №5

The gentleman that did my nails took his time to give me exactly what I wanted. My acrylic nails are very natural looking thin and painted perfectly🖤

Ma
Review №6

Always gets us in even without an appointment knows the newest trends and are super friendly and great when you bring in your kiddos. I wouldnt go anywhere else! I always get exactly what I ask for.

Ab
Review №7

I’ve been going to the location off George Hopper ever since I’ve moved here and the guy there does such a great job! They were busy one day so I decided to try a new place and my nails turned out not so great so I went back to Nail Masters and fixed them and now they look great. Definitely recommend everyone is very friendly and willing to meet your needs.

Da
Review №8

Really nice people. Clean and neat.

Ke
Review №9

I absolutely love this place they’re always so nice and welcoming, great service/great attitudes and amazing work!! Angel did my Christmas nails today and they turned out exactly how i wanted!! Actually better !❤️❤️ Thank you guys for being awesome i appreciate all of you!

Mo
Review №10

I had a great experience! Amazing service! Great environment! Even though they were super packed due to being short staffed, they still performed amazing and in a timely matter! I loved it they were so friendly!

Je
Review №11

The employees are always kind and professional. Nail Masters is my favorite place to get my nails done because I always leave happy and satisfied with the service they provide. I highly recommend Nail Masters for any nail care needs.

Ki
Review №12

Very clean place with great customer service a lot of colors to choose from this is definitely my go to place. Owners care about their customers. Very comfortable and beautiful decor, great price. Highly recommend.

Pe
Review №13

Man at my age are always looking for service where they have your best interest in mind. The people at Nail Masters treat me like family. They care about me and are interested in me as a person not just another meal ticket. Never have been disappointed with the service, good family values at a great rate.

KC
Review №14

If I could give 0 stars I would. Pretty sure they pay people for their reviews.

Ni
Review №15

Excellent service, will definitely be back!

Er
Review №16

Love this place so much I ask for Benjamin he does amazing work! I always end up coming back here because I can count on quality work:)

st
Review №17

Great service! They are very friendly and accommodating to your needs. I wanted ombré acrylics and they went above and beyond. Better than I was expecting. I love my nails!

Te
Review №18

I had a manicure monday and have gone here many times, i was always happy with my manicures and pedicures until the last 3 times. This was the final straw. I asked for a specific design showed her a pic and asked can you do this? She of course said yes, then she pulls out stickers for the design, i asked are those the same price ? She says yes but im only joking ill do your design, I said oh ok good very relieved, a few mins later 3 women walk in wanting mani pedi for all 3, she sits down draws some black lines on my nails then quickly slaps a sticker on! I always saw Sandi when I went here, she did a great job and could do any design, the people there now cant even paint tips on correctly, there is one gal that dose a nice job with designs but I rarely get her, since they reopened thier quality has gone down thier prices have gone way up. Its disappointing I really liked going there

Sa
Review №19

I enjoy Master Nails very much. It’s always a relaxing experience for me. Angel gave me a lovely pedicure today. Thank you, Angel

Ta
Review №20

My mom and I have been going here for years! They have always been amazing, and go out of their way to create custom acrylics for me and make sure I am happy every time before I leave!

De
Review №21

Had a great experience here! We love their new remodel. Kind and efficient service. Great color selection. :) Will be back!

Ja
Review №22

I felt like the nail tech worked a little fast, like he was in a hurry. My nails look nice tho. :)

Fl
Review №23

A friend & I have been coming here for the last few months and we loved it until this last week! We made an appointment for after work (mind you we made the appt at 9am) and when we showed up, NO ONE was there, we called the salon like 7 times watching the phone ring from our car & realized we were getting in. The Open signed was closed & all. Well I called in the morning and after some back and forth we rescheduled for Sunday at 4pm. My friend & I got off work early to come to this salon after already being rescheduled & I kid you not it was a horrible decision. They called at 3:55pm to tell us they were running late and that they could see us until in another hour?! We don’t live near by and they gave us the option to visit their other location, she was supposed to call me back to see if they’d be able to see us at that time.... & WE HAVE YET TO GET A CALL. So disappointed! My friends nails all came off at 2 1/2 weeks. Us 3 are taking our business elsewhere now.

Ju
Review №24

I am a regular of this business, i love my nails everytime. They are professional, kind and extremely talented. 10/10 would definitely recommend !!!

El
Review №25

Always amazing service and staff is never rude ! Always get what I ask for and always looks better than I anticipated 🙌🏻😍

Ka
Review №26

They did a great job. I will be coming back

Te
Review №27

Absolutely beautiful shop, friendly staff and always up to taking on the designs I find on Pinterest. They always pull them off flawlessly!

Me
Review №28

The woman who waxed my eyebrows was very sweet and did a wonderful job, I will go back! Another time I went in for a fill and they did an excellent job was a bit expensive for a regular fill but honestly was worth it since it lasted as a gel manicure would normally last. The man who did my nails did an amazing job. The covid precautions are great too I love there system Ive been to other nail places and honestly doesnt compare. It is also very clean and a pretty salon.

Kr
Review №29

I love getting my nails done by Charlie and the whole staff! Always clean. I love the compliments I get on my nails.

Er
Review №30

They recently took over the old salon and wooowza it looks so much better in the salon! A great relaxing vibe. They do a great quality job and always making sure it’s what you like and want. They also do a great job with designs and the extra fun add ons! I’ve had multiple different people do my nails and everytime it turns out amazing!! 10/10 recommended

Ca
Review №31

I see Ken. Excellent pedicure. I love getting the classic pedicure relaxing in the massaging pedichair and listening to good muisc. Highly recommend this place. Thank you Ken. They take careful precautions with health concerns these days. I really aporeciate their care . Catherine

le
Review №32

Friendly service, overall did a good job! 😊🤩 10/10 recommend

Ke
Review №33

Have been toast couple places in the valley and havent been very pleased with what Ive gotten. Decided to give this place and try and they were very nice and did and amazing job. Made sure I was happy each step! Will def5be staying with this place :)

Es
Review №34

Angel did such a great job! Love my new nails!

MO
Review №35

They were absolutely horrible. i now know never to go there again. i showed them a pic of what i wanted and they gave me completely different. the edges are still rusty, and dusty. they did not polish them. the shaped them square when i said stiletto. and finally, they made the purple look see through! i hate this place. i would show a pic but it looks like i can’t.

Na
Review №36

Very awesome did an amazing design that I created and was very fast and professional

Cr
Review №37

Just got my nails done by ANNIE she gets it right every time!! She is my favorite and does such an amazing job!!!!

Di
Review №38

They were awesome! So kind and did not hurry through to get to the next person. I will be going back for their services. Thank you.

Ki
Review №39

Every time I have been there I am very happy!! Never have had a nail lift!!!😁😁😁

Cr
Review №40

Very nice ladies and they are quick and do a very clean job

ha
Review №41

Great job. Very clean and professional.

al
Review №42

Everyone was so nice and took their time

Sa
Review №43

I have been here a few times from a referral from my hair dresser. I love it. Pedicures are wonderful and you get the hot stone with a normal pedicure. I have never had one ❤️. I will continue to come back and send my friends. Thank you Sadsy Nails!

Sa
Review №44

The only place I’ll go

Ad
Review №45

Super Friendly 😊

Al
Review №46

Im new to the area and was looking for a salon to get my nails done. I found one near my gym and made an appointment for a shellac service.The secretary appeared new and her mentor was the sweetest.However... The product was one of the worst nail experiences!1. Not the color I requested-- even though I spoke to THREE staff members to clarify. (I wanted a milky white and the first color they painted my nails was clear with sparkles. I explained that I did NOT want it to look like white out but I wanted a pearly white and ended up with white out inspired nails.) Every time I tried to look at my nails she just encouraged me to put them back in the machine for longer. She just assured me they were beautiful.2. Some of the nail polish doesnt come anywhere near my skin and on other nails, the nail polish is acting like glue between my nail and skin!! This has NEVER happened to me. (Ive been getting my nails done for two years now.)3. Her attitude was shocking. She kept shaking my hand to try to get me to relax my hand but she was so abusive/ rough/ not gentle. I was uncomfortable the whole time and she just gripped tightly and treated my hand more like a practice manikin than a human. :(4. It was so hard to communicate with her in English. She didnt even read my body language well... I still remained kind and pleasant-- even tipped, but I almost wish I didnt. She didnt treat me well and I felt she only spoke English when it was convenient for her. She did however speak to her co-worker in another language a majority of the time. Is this the type of customer service I should expect in Washington?5. When all is said and done, the paint job is crooked. I think its time to invest in Color Street. (Those press on sticker nails that last for like two weeks.) Ive never used them but this experience has my thinking I could do a better job myself for a fraction of the cost-- and more importantly, achieve the results I want.Unfortunately, this Google Review is accurate and I will not be returning to Sassy Nails where I simply received a sassy attitude from my technician.

St
Review №47

I got a pedicure here. One of my least favorite pedicures Ive gotten. They didnt scrub your feet or massage your legs at all, and my gel polish was all messy. The positive note is they were able to get 3 of us in right away

Ta
Review №48

The pedicure I got was amazing. But my dip nails and my daughter acrylics were horrible. We spent over 150 dollars and I could have done better.

J
Review №49

I have had my nail done at this salon for years, and I would not go anywhere else. The staff is very polite and accommodating each time I have services done. I work with the public and my nails receive many compliments, even 3 weeks after they were done. I highly recommend this salon.

Je
Review №50

I have never had a problem. I always get a pedicure and my daughter gets her nails done. We are always happy.

Gu
Review №51

Flawless nails EVERY TIME!

Kr
Review №52

Simply Amazing, they do a wonderful job, my 15th year as a customer.

Ma
Review №53

I just got the worst set of acrylic nails Ive seen in person here yesterday, along with some of the worst service. The man was very short with me and was doing both mine and another persons nails at the same time. He did not do any of the usual things that happen during a manicure (like cuticle maintenence) before slapping the acrylics on and calling it a day. My nails already look like theyre over a week old.Im going somewhere else to have them fixed today and never going back here again.

De
Review №54

Always a happy cutomer!!!

De
Review №55

Worst experience EVER!!! If you value your nails dont risk their health. Took months before my natural shine returned and I did even get acrylics 😔😞🙁😭

Ha
Review №56

I wish I could post a picture of my nails but I went in with a picture of what I wanted and the final product looks nothing like what I wanted. When they said I was all done I said are you going to fix it? The lady said next time

Ja
Review №57

Worst set ive ever gotten. Broke day one. Never going here again.

sa
Review №58

One of the best pedicures id had in awhile...very thorough!!! Very prompt service...even when it got busy

Cl
Review №59

Love this spa, very friendly and does very good work

Ki
Review №60

Love this place

Ji
Review №61

Love the owner of this shop, weve been seeing her for years and shes such a sweetheart

Gr
Review №62

Very friendly staff always do a great job and great price for all the wonderful massages and other features.

Je
Review №63

In a pinch this place is ok but only in a pinch. They did get me in quickly but the quality of the mani AND pedi were shoddy at best. My polish on my feet is spotty, as I have heavy polish on some toes and thin on others as well as polish on my skin! The gal who did my mani was also trying to do the gals next to me at the same time so she was rushed. She did a decent job at cleaning up my cuticles but I had to ask her twice to file my nails better and after the 2nd failed attempt at her doing them I quit asking. Now Im off to go get my nail file so I can file them myself.

Ba
Review №64

The service is okay but they are too expensive!! I did acrylics f i l l s!!

Su
Review №65

My daughter took me for something special. She spent 95 dollars on both our nails. Mine are peeling a week later. Not very happy.

la
Review №66

1 review!!!! Never ever ever get it in the creases of your nails!!! Sometimes even people are mean!!

Ba
Review №67

Horrible place! My wife went to have her nails done and they did a sloppy job. When she asked for the nails to be fixed the staff was rude and very unprofessional and threatened my wife. Can’t believe they are still in business.

Su
Review №68

My daughter took me and spent simuch money for my nails to start chipping almost immediately.

Sa
Review №69

Horrible! Had me and others waiting 50+ minutes soaking feet. Every person that came in would ask how long wait would be, every time they would say “5 minute- 5 minute “ TRY 50+ MINUTE! When we did get our pedicures, it was done and over in 14 minutes! Never again

DA
Review №70

Long wait for the tech but was put in massage chair to wait and soak feet.

lo
Review №71

Lost 3 nails,polish chipped off nails. Not returning.

Fl
Review №72

The worst place EVER. Do not go.

RE
Review №73

My nails looked horrible and a few days later I saw that they charged me twice. I went in to talk to them and they said there was nothing they could do. I will never go back

Co
Review №74

Always a great experience!

Ca
Review №75

Got my nails done last week and they were coming off within 3 days, the girl who did my nails was rude

In
Review №76

What you are getting wrong is that nunka give the same price

Ñ
Review №77

I don’t like how they did my nails the guy didn’t even try for it could look nice they look bad 😡

De
Review №78

Amazing results 🙌

Ca
Review №79

The actual owner did my nailsThey look awful. Im just totally disappointed in how little he tried. I actually had to show him multiple areas where it was bubbled and tell him to fix it.Never going back.

C
Review №80

I went in to get my nails removed and came out bleeding. The lady tried to rip my nail off when you could tell it was ready to come off and needed to soak more. I will never go back. Wish I could post a picture on here.

Ka
Review №81

Really nice people

Ja
Review №82

Horrible place!!!

Information
82 Comments
5 Rating
  • Address:183 Cascade Mall Dr, Burlington, WA 98233, United States
  • Site:https://mastersnailburlington.com/
  • Phone:+1 360-757-7778
Categories
  • Nail salon
Working hours
  • Monday:11am–5pm
  • Tuesday:9am–7pm
  • Wednesday:9am–7pm
  • Thursday:9am–7pm
  • Friday:9am–7pm
  • Saturday:9am–7pm
  • Sunday:9am–6pm
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