Great YMGA! Gym, indoor pool and free parking. Jamal is awesome!

Y.M.C.A member In the 80s. Had a blast.Just wish I could remember the name of the summer camp they sent me to.Would love to walk down memory lane

Most facilities are closed for private lessons. Swimming pool is available only once a week. Staff is rude. Not worth the membership.

Thoughtful, efficient, and supportive staff...makes the environment comfortable and allows you to set your own pace

This property and staff are fantastic. The only reason that I had to leave was due to relocating. From Jamal in member services who is the epitome of professional and kind to the people manning the front desk. When you enter the facility this YMCA is one of the best. When I canceled my membership to move on to my next step in life I was given a handshake a smile and good luck no jumping through hoops or cancellation fees nothing but customer service. If Im ever back in Burbank I will come back to this YMCA because of the staff and because the YMCA is continually updating and making their facilities better for their Community. Fantastic job. Thank you for everything.

Cancelled my membership long time ago, and have been charged a few times for no reason. Can’t get a hold of anybody!

Great facility, free parking, indoor pool, gym. Looks like they have some renovation going so excited to see what that turns out to be. Jamal with membership services gave me a tour and was super helpful answering any questions I had.

Came to a basketball summer camp here 2 1/2 years ago when I used to play basketball (I believe it was showcase?). The age groups weren’t divided. My family pulled me out of there the first chance they got and I didn’t even go on the 2nd day.

Terrible. Do not become a member here. Basketball courts and swimming pools and most other things are closed off to lessons they sell. As a member the hours are very limited of what you can do and when. Do not recommend.

One of my favorite Ys, and Ive been to Ys all over the Western states, because I often travel for work. The maintenance, cleanliness, and repair of machines is very good.I would give it 4 1/2 stars, but there are no half-stars.

I have sent two emails about the womens sauna. Older women use it as a dressing room and leave the door open. This is unfair to people who use it for heat and comfort. It also waste energy. I did not receive a response to my first email and sent a second one today.

Excellent facilities- they have an awesome pool and a fabulous basketball court. The service here is extremely friendly and courteous. Love this place; would encourage all those considering joining to do so. Hats off to the team at the YMCA for a great experience.

They have good manners and will tell you if you have cookie crumbs on your face 🙂

Great service! I have pretty bad anxiety and I had a tough day but when I came in they kindly and calmly helped me set up my membership. Im excited to start going!

Kind of over did it at my regular Y so I came here to use the steam room to get my lactic acid down and work out my legs. Its a lot of minor things and the fact the receptionist was the only courteous staff member I encountered, the rest were a bit I abrupt. For a workout and a swim west Valley Y is still the best. This one is an oddly layer out maze over 4 stories.

This is the nicest (cleanest and most modern) Y Ive been to. However customer service has gone down the drain. The front desk people are mediocre. They used to have friendly young staff who were energetic and would greet all members, now they have older staff who are grumpy. This month they stopped towel service. It used to be included for all members. Even after increasing our rates recently they said that towel service became too expensive. Also, they remodeled the weight room around 6 months ago and got rid of a lot of the good ol weights and replaced them with machines and cross fit type stuff. In the past Id dare to say this was close to being a hard core gym with a lot of regular lifters. Now the weight room is a teen hangout trying stuff that they saw on Instagram. All the teens come in groups and they are loud. This gym isnt what it used to be.

Ive been to other Ys before, what this place needs is organization, and better management, especially for the aquatics department.

Lots of great group excercise classes. Kirs of machines, basketball, good set up!

If you want to go to a health club that has it all in one place at deal of a membership price and you live in Burbank, this is the place for you. Gym... Check. Pool... Check. Classes... check. Steam room... check. Spa... check. Sauna... check Friendly Staff... double check! My only gripe with the place is that both times Ive had a membership here, Ive managed to get sick because other members who are obviously sick still insist on coming in to work out in the place and get into the sauna to burn out the sickness. Awesome place though!

Jamy Chandler supervisor is rude, mean and made racist coments.Facilities are dirty and the customer service is horrible. Be careful they continue to charge your credit card even after you cancel the membership.

I like that the Y is a non-profit organization that invests in people. Great place, friendly caring atmosphere, the employees and volunteers really care about helping people. Its clean and there have been a lot of new renovations all donor funded. LOVE the brand new cardio equipment and swimming pools.

My family and I have been involved with the Burbank Y for over 12 years. I didnt give the Y 5 stars because 5 stars means Im perfectly satisfied with all levels of service and the facilities and Im not.I joined the Y in 2006 to rehabilitate my right arm after breaking my shoulder and to get back in shape. They had a first class fitlinxx system then that was really fantastic to work with. They also had a full time staff of trainers on duty to instruct you on the usage and operation of the machines. They helped you keep track of your workouts. There was an incentive program of prizes for when you hit your weight lifted goals. All of this slowly went away. More cardio machines came in and it seemed at the cost of staffing. Over the years more renovations, new machines were bought and staff cutbacks were made. The result, new rooms, new machines and no staff to instruct a member on how to use them. Which is all right. I dont lift anymore. I understand how to run a treadmill and recumbent bike.Moving on to Aquatics. When we first joined family swim times seemed more generous. Lap swim times were very accommodating. You could come in and get a lane or share one most any hour of the day. Over the years this changed. This past winter and spring the pool was closed from 2-3. This used to be the best time to go swimming in the afternoon! From 1:30 to 3:00. People have gone back to work. Moms are getting ready to go get their kids from school. The rest of the world has an hour and a half to swim! Recently the Aquatics dept started closing all the lap lanes during swim instruction times even when though only half the pool is being used for instruction. There are still 2 lap lanes open that could be utilized by members for lap swimming. All that said, the pool is the best thing about the Y. Its why I continue to come and where I spend the lions share of my time. The staff on the deck is best. Jen, the director does a fabulous job given everything she has to juggle - laps, classes, lessons, CDC, employees, etc. The guards are conscientious and well trained. The instructors all put forth a lot of effort to ensure everyone in their classes gets a good workout and has fun. Me, Im a machine. I swim laps. Lots of laps.Finally, membership and facilities. Membership hasnt really changed over the years. Theyre mostly young, friendly and cheerful. If you need an answer to anything but a general question ask for the MOD. Theyre stickers for the rules. If youre from out of town have ID ready and theyll be happy to accommodate you from what I seen. Overall, the Y is clean and tidy. The family and Mens locker rooms are nice. The Mens Locker Room at one time had a lounge area with a pool table, a couch and tv. Nice for hanging out after your workout. Then the age limit was lowered and that went away rather quickly with the under 18 crowd. The pool table was thrashed. It and the couch were removed never to be replaced. Now that room is being remodeled into God knows what.So... All in all... a good facility. Parking is something from the 11th level of Dantes Inferno. If youre looking for a great adults only workout gym, join 24hr fitness. If youre looking for a family friendly place, thats community conscious, thats friendly, where the staff knows your name, where your kids are safe til 10 at night M-F, thats clean, has great classes, reasonably priced for todays economy and generally accommodating to everybodys schedule, then consider joining the Burbank YMCA.

PLEASE STAY OPEN LATERRRRR MANY PEOPLE WORK LATE AND LOVE THE Y!

Great staff, classes and facilities. Everyone is welcome 😊

Took out the boxing club thats been there for over 15 years. Threw out alot of friends and family that work hard to lose weight and stay together!

At 20 minutes to closing time the Manger MO ripped open shower curtains and started screaming at patrons to get out. CEO manages to blame the members.

I lift weights, wife takes class, soon loves to swim and start at the child watch....this place is perfect for a family..staff has been super kind..no complaints

Great place to swim. Staff always kind and curteous. Very delightful.

I do cardio and weights. Staff seemed fine to me. Works for me.

Family atmosphere and a great place to workout.

Theres too much harrasment at this place. Also, yesterday one of the managers got in my face and she yelled at me. Next time they do this again Im going to call the police.

Worst gym I have ever been to. Service is horrible and annoys me so much.

The little kids that go to basketball are annoying. The staff is super lazy and they dont even have the correct schedules. Please improve your disipline.

Never pick up the phone.

Good service. And kind

Not sure how the child care works, but I paid $125.00 registration fee, 2 wks later I want to cancel it, the money is not refundable. That sucks.

I love this place

Dirty pool and sauna

Family friendly