Just purchased a new Jetta from Brunswick Mazda. It couldnt have been more easy or pleasant. My salesperson, Bob Boylan, was knowledgeable and helpful. I actually completed all negotiations via email, applied for financing online and picked up the vehicle one day later. I spent about 30 minutes total signing paperwork and going over the features of the car. I cant say enough good things about this transaction!

The Service Department is fantastic. Had a minor issue with my GTI late on a Friday, took it there without an appointment and they resolved the issue within an hour. Every service appointment has been flawless in the past.

I had a great leasing experience!From the test drive to the contract and delivery, Alan was wonderful!! He worked diligently to find and help me to secure the new 2021 Atlas SE that would fit my needs and wants with no pressure.Thank you again😊

I recently purchased my first Brand New car and Alan over at Brunswick Volkswagen was great. He was very easy to work with hearing out what I wanted and why and making sure I got it for the best price possible. He was a little busy and he did not let that stop him from being attentive and providing amazing service. Thanks again Alan

My sales experience was good, so when paint started flaking off a door handle a few months later I took it here for the warranty claim.Service took pictures of the defect 2 months ago but never submitted it to VW. I called multiple times to check the status and was not called back. When I finally got a response, the advisor passed off not submitting the claim as no big deal. Their service department is not to be trusted.

We worked with Kevin Hill on our recent purchase of a 2021 Tiguan and our experience was great! He was QUICK to respond to all my questions via email and once we arrived to look at the car he was friendly and professional! We will be back for our next purchase! Thank you!

Awesome place, and Tony Grassia helped me lease a 2022 Taos s 4-motion. Total awesome experience from start to finish. Thank you Tony and Brunswick Volkswagen

Unfortunately we had a terrible experience at the Brunswick Volkswagen. After bringing in my car to be looked at, they figured out the issue rather quickly, but then left me in the waiting room for an hour after saying it would only be a few more minutes. Eventually I went to the desk to ask if I could take my car and my keys were just sitting on the counter and the person helping me had left. Then, they had said theyd call me within 2 or 3 days once the part they ordered for the repair came in, and after a week of not hearing anything I called and was told to leave a message. After another week with no returned call, I called again and got no answer. We finally got ahold of someone who said the part had been in and we could bring in the car whenever and that the repair would take 2 hours. When I called to make an appointment they told me it would take 5 hours. So we dropped off my car in the morning and the person that took my keys said theyd call when it was finished (in about 5 hours). 7 hours later we hadnt heard anything, so we called, waited for 20 minutes, got no answer, left a message, still didnt get a call back, and finally got ahold of someone another hour later. They said oh yeah the cars done you can come get it whenever like we hadnt been waiting all day to pick it up. To top this horrible experience off, everyone was very rude when we picked up the car - so we will not be returning for more service.

Holy cow what an amazing experience! I worked with Ted to find a car that fit my budget and needs and I left with the perfect 2022 VW Taos. Couldn’t be happier and will certainly be back for future leases and will recommend friends and family.

I have purchased several vehicles here and when I stopped in, I guess I wasnt a good prospect was looking for an All track or Allroad and the salesperson didnt even bother to look in his computer just basically said good luck...you shouldnt judge a book by its cover....next time I guess I will dress better, sorry I came from work Im sure I looked just shy of homeless....

I love everyone there! And service is fantastic.

I cant say enough about my experience here. The salesman was top notch (Wayne). Absolutely no pressure to buy and very patient with me on choosing the right vehicle. The showroom is very bright and clean. The selection of new Volkswagens plentiful. Very fair on my trade in value. The financing experience was quick and simple. There was no pressure to buy any extra warranties. I do wish it was easier to call in and talk to the service department instead of the automated phone system. Cant wait to buy my next car here!

I had a great experience. I made an online inquiry Sunday afternoon, and Kevin got back to me early Monday morning. They had the vehicle (ID4, 1st Edition) listed online in stock, unlike many other VW dealers who listed it, but when contacted said it wasnt available. I asked them online for their best price, and they provided a solid offer, other VW dealerships who just offered MSRP. I scheduled an appointment for 3:00 pm that day and drove out at 4:30, and that included 45 minutes going over the technology in the vehicle with Kevin and Bob. They did a great job!

I worked with Brunswick Volkswagen in 2016 and again now in 2021. Great team, specifically Kevin Hill. Super friendly, efficient, transparent, knowledgeable and a great car salesman. He will always be the first person I call/recommend when my family or friends need a car.

Called in to Brunswick Volkswagen wanted to review my options on current vehicle trade in I was transferred over to Glen. Once connected to Glen he was very hostile and combative and was not interested in helping me. Take your time and see VW of Akron or VW of Streetsboro

Couldnt be happier with the service. Great service department.

2 stars because our we enjoy our brand new car. Had to come back and pick up the plates. We bought license plate screws from Walmart because we didnt get any when we picked up the car. They dont fit. I called the dealer to see if they could send us some. The lady on the phone laughed and said its not their responsibility..ummm your the dealer and I cant get parts needed for my car!!!! The lady was a real piece of work!

Always kind, professional and class act here from service and sales. Some may complain of high prices at dealerships but I consider it piece of mind having my work done professionally and correctly by a knowledgeable service technician. Everyone was wearing masks and practicing social distancing which I appreciate in these crazy times. Definitely recommend Brunswick Volkswagen.

Simply AMAZING! I was looking to go all electric since I am doing a lot of local driving for work. I ordered a new VW ID.4 online and was waiting for my place in line to order one figuring there would be none available. I stopped in yesterday and the salesman mentioned that they had a 1st Edition in stock. After price shopping, I knew that these were highly desirable and was expecting to have to fight on the price, interest rate, and trade. To my surprise, I didnt. They sold the vehicle to me at a fair price and a great rate. I was blown away by how much my trade was worth!The service from Bob Boylan, John Sugar, and Ryan in finance was simply OUTSTANDING. I could not be more pleased. My credit has gone through some bumps because of COVID so I was expecting a hard fight on the interest rate. Ryan called VW and argued on my behalf for a better rate, and I wound up with the best rate VW offers on their ID 4 leases.If you are looking for a new VW and you want a pleasant easy experience. THIS IS THE PLACE TO GO!

Great service department.

Great experience with this dealership 2 years ago so when I was looking to upgrade to the Atlas I did not hesitate to come back. I was happy that my original sales rep, Kevin was still at the dealership. Kevin listened to what was important to me and didnt try to sell me on features that I did not want. He spent the time needed to work on a deal that fit my target budget and didnt make me feel pressured or rushed. Highly recommend this dealership and Kevin if you are in the market for a VW.

I was given dedicated attention that wasnt obnoxious or overwhelming. I was treated fairly and negotiated without playing games. The salesman (Glenn) was knowledgeable and attentive, and the sales manager (John) was both decisive and willing to strike a deal.

It was a very nice experience there. Very knowledgeable sales people and very attentive.

My wife and I purchased a 2021 Atlas and discussed having a hitch package put on the SUV. They said they didn’t have one available and it would take a few months. After a few months the dealership contacted us and said the hitch was in we dropped it off at the dealership for them to install. They called us and said the car was done. We went to go puck it up and they put an aftermarket hitch on and there was not even wiring for a trailer to connect to. We tried to talk to the manager and he stated “I know what you want but we are not going to give it to you because it will cost too much” we denied the car and drove away. We contacted their corporate office and they would not even help us out, even after providing documentationof what we were told we would get. So we were stuck with the unprofessional product with no wiring. We decided to contact t the BBB and after filing a complaint the manager, John, states that he has to get approval from the higher ups but he is seeing what he could do to order the correct bumper and hitch. He then contacted me a few days later stating that he had the approval from his “uppers” to go ahead and order the correct bumper and hitch and they will install it.It was going on a month so o contacted the dealership to check on the status of the car. I was out in to voicemail. I then sent the salesman a text message with no response. I sent another one later that same day with no response.We did receive a call that the car was done, when we went to pick it up they asked for half payment. We refused because this was never discussed or agreed upon. Why would we agree to pay for something that was supposed to be included with the initial purchase?On top of that, we had to pay our monthly payment on the vehicle which we have not even had or driven since October 7, 2020. So not only were they asking us to pay for a something that should have been included we also had to pay on a vehicle that hasn’t even been in our possession for a month.After all was said and done, the Manager John called us “liars and ridiculous” and he also said to us “I don’t ever want to see you folks back in this dealership again, I don’t want your business anymore. Take your vehicle, get your keys, get out of here. Don’t ever come back in this store again. I don’t ever want to see you folks again. I can’t deal with people like you.”It’s sad that we were treated like this and called liars when he was the one lying the entire time. And then to top it off when we got in to our car there was extra miles driven on it. Very unhappy with how they treat their customers.

Friendly people at this Dealership,would recommend.

Very professional service center

I love this dealership! They are always very attentive and thorough and they listen to my concerns.

Great Service and easy to get appointments that fit your time. Explanations are very thorough. Would be nice to vacuum your car, and also dry the car after washing.

After having a horrible experience at a different dealership the day before, my husband and I decided to give Brunswick VW a try. I didn’t even want to go inside, so I had my husband go in while I looked at cars on the lot. After a few minutes, I went in and my husband was talking to Tony Grassia, who seemed very friendly. He pulled the car we had looked at around for us, and as we were talking, he made a recommendation for a different car to try based on what I told him here some “extras I didn’t think I could afford”. I test drove it, and when I got back to the lot, Tony had the numbers ready and they were exactly what I told him I needed. He and his manager even stayed after their closing time to help us get things going. I was impressed.I was afraid it was all “too good to be true”, but Tony called me the next day to let me know everything was good and I could stop by at 6pm the following day to sign and pick up (most due to my work schedule) I was still nervous going back 2 days later to sign all the paperwork. It was all exactly as quoted, and Tony spend a lot of time acclimating me to my new car. It was so easy, by far the best experience I’ve ever had purchasing a car.

Best service Ive ever had at any Volkswagen dealership in Ohio. Not just the sales staff but the service staff as well. The service manager Jeff and his colleagues gave me the best customer experience with my 2012 Volkswagen Golf TDI. If anything is wrong with your Volkswagen or really any car at all I would recommend taking it to Brunswick Volkswagen.

Kevin is incredible! He helped us 3 years ago get 2 new Volkswagens and helped us recently with a 3rd. We will never go anywhere else! We love working with him!

In the last 2 months, both times that i’ve visited Brunswick VW, I have walked in the delarship to meet with any available salesperson and nobody greets you when you come in. I look around and almost everyone is too busy on their cell phones, relaxing in their office chairs. Yesterday, one of the men sitting at a cubicle while a customer was in the showroom was so busy on his phone that he couldn’t have any decency to put a face mask on as required to do in public. Aside the point, the only way i was able to get anyone’s attention is to actually walk up to one of the offices or cubicles where I can see a person sitting. Once I was being helped, I sat down and looked over to see a man sitting in an office on his cell phone, leaned back in his chair. Outside his glass office, the window said “Supervisor in Training”. Unfortunately this delarship did not want to negotiate any deal as a previous delarship had done. I choose to go to Brunswick because they had in the showroom the vehicle I wanted, but the competitor who gave me an amazing deal was a different color. Nonetheless, I was told that Brunswick wasn’t going to match because they would be losing money, yet they’re paying their employees to sit around on their cell phones. That type of atmosphere in any business looks so tacky and unprofessional. I would not recommend Brunswick’s sale department. I do not know how their service department is.

Excellent service, friendly staff. Even the service tech was super kind and helpful. Service took less time than I anticipated and Ive had no issues with my vehicle since.

Buy stuff and nobody helps you to carry it to vehicleNo german training over there at all

Everyone was so pleasant and knowledgeable. I felt I was in good hands!!

Wayne and Glenn are the best salesmen I’ve ever dealt with

Great dealership -- and I didnt even end up buying here! However, when I receive excellent customer service, I feel compelled to make it public. I need praise to 2 excellent salesman -- Dean and John -- these 2 gentleman worked tirelessly on getting the price I needed for a new lease. In the end, despite their hard work, I decided on purchasing another brand... but if I ever decide to purchase a VW in the future, Ill be back! Thanks for your efforts, gents!

Great experience buying from Brunswick Volkswagen. My salesman Kevin was attentive and worked diligently to help with anything. They’re worth the drive down to Brunswick!!

I have bought my last two cars at this Brunswick Volkswagen dealership. Everybody there was extremely helpful and when I need to get my car in I can always get it in immediately. I have never had a complaint and I would recommend this place without a question

Sales guy was awesome second VW we have bought from them

Came to remove wheel locks on my tdi. They didn’t charge me any labor just new lug parts price. Even went out of there way to wash my car and air up my tires . Also fast and polite

Got a car from here a while ago. Great service! Dave Thuener is professional, efficient, kind and patient. If you ever go to this dealer, find him, you wont regret it.

Great service

Pleasure to do business with great positive environment, they got my right car i needed and satisfied my needs and got the deal done. Excellent sales manager. and sales consultant. good honest people.thumbs up keep up the great work.

Came to the dealership excited about the collaboration with DonorsChoose. No one knew anything about the Drive Bigger Event or the DonorsChoose collaboration. Came back 2 weeks later after speaking with a manager on the phone. They have the cards, they are just not promoting the event. The manager refused to give my friend a card because we came together and “there are strict rules” about giving more than one to the same “family.” These cards are to support teachers and students, the are not redeemable for anything else. This dealership, and the sales manager, leave a bad impression and show little commitment with the education field.

The service advisor Geoff was great. Thanks Brunswick Volkswagen!

Service advisors are friendly and good at their jobSales people were also friendly and didnt seem to be pushy

EVERYONE FROM SALES TO FINANCING TO SERVICE HAS BEEN WONDERFUL :) THANK YOU TEAM.... EVEN WHEN IT WAS NOT EASY WITH THE SUNROOF :)

Have purchased 6 cars from here. Will never go anywhere else. Very professional and courteous sales staff and management. Go see Tony Grassia for all your VW buying needs.

Very friendly, accommodating service. I was towed from the Turnpike, they mechanics worked me in, and took care of the problem. Lynn was especially friendly and a pleasure to work with. Really appreciated the extra effort from all staff to get me back on the road as soon as possible.

Took my touareg tdi in for a regular service, everything went good and i asked to file a case against corrosion ( small spot by license plate bulbs) and was told i will hear back in 4-6 weeks. I take both mine and my wifes touareg tdi in service here. So 6 weeks pass and no call back, i wait another 2 weeks... nothing. I call again at 8 weeks and was told ill be receiving a call back shortly after they get some information. I call again at 10 weeks and was told the same thing again.... so sitting again waiting for a call back another 4 days. Maybe a good time to find some place else to service and maintain my volkswagens, I always stick to VW/Audi product and might have to consider changing that too :( very sad

Great People. / Great Service / Great Product

Went in to buy a new car. Glen was good to work with. Prompt and responded respectfully. Same could not be said about his colleague handling negotiations. He was uptight and not customer focused. Had his mind on the money and uptight, as if he is doing me a favor by letting me buy a car. Rude body language and careless attitude..anyways..safe to say, I wont be shopping Brunswick autos.

Quick service. Nice people.

Kevin and John were excellent at helping us get into a Tiguan.

Did exactly what they said and more totally checked out my car had fair quotes, free doughnuts while I waited and washed my car before they gave it back! Staff was polite and friendly and didnt pressure you either. Thank you!

Always great service

Quick, clean and convenient service center, friendly staff with respectful sale representatives

The best Volkswagen Dealership I have ever been with. The best dealership period!!! Will only get my cars here!!!!

Went in for a used car service and everyone was delightful to work with. Their lounge area was nice, clean and orderly.

New trans installed. But still having simular issues. I dont think they fixed all the issues while it was still under warranty.

There service department is wonderful I cannot praise them enough!!

I continue to bring my VWs here because of their great service department.

Nice people and got a rather decent deal from them. Dealership itself is large and good, and finished business quick.

Bob Boylan is the best car salesmen I’ve ever worked with. Bob made the entire process painless and Brunswick Volkswagen refused to be beat on price. If you are in the market for a Volkswagen do yourself a favor and start your search with Bob Boylan @ Brunswick VW.

As good as a car dealer gets. Friendly, great service.

Unfortunately, the great sales experience we had (Glenn and Wayne are awesome and it was the best experience Ive had getting a new car) was ruined by a terrible and inexcusable experience with service.A few days after getting home with our new 2018 VW Golf SE, we discovered that the screen has a defect (picture attached). There is a vertical line that goes straight through the display about 1/3 of the way over from the right. Its only noticeable on a white background, and since we were using the GPS when we left that night and the background is black when using GPS at night, we didnt notice it right away.I contacted the dealership and brought it in on 1/5. The guy in service tried to tell me that its not a defect. He claimed that he checked the other cars in the lot and they also had this (I would love to see those other cars), so it must just be designed that way. He said some other people had brought theirs in with the same issue as well, and he confirmed with VW that theyre not replacing them, so therefore its not a defect. He failed to see the circular reasoning here (were not replacing it because its not a defect and we know its not a defect because were not replacing it).I was irritated but stayed non-confrontational because at the end of the day I just wanted the display fixed. I told him that I had looked online and found others with the same display reporting the same issue, and that other dealerships are replacing them under warranty. He said that he would have to contact their regional rep and would follow up with me on Monday, 1/7.Of course I never heard from him again, and contacted the salesman Id worked with before (Glenn) to ask him to follow up. This was on 1/9. He said that he talked to service and that they were ordering a new screen for me and would contact me when it came in.Again, they still never contacted me after that. I followed up with Glenn again, a month later, on 2/5. He let me know that there is apparently an international backorder on the displays. How convenient. My sales experience with Glenn was great so I dont want to suggest that he is lying; he may just be relaying whatever service is telling me.Why would there be an international backorder on the display if it isnt a defect (like theyre trying to claim) and if VW isnt replacing them under warranty (like they also tried to claim)? Why, after a month and a half, has no one from service contacted me? Why wouldnt they have called me and told me before that they were on backorder instead of leaving me in the dark for over a month until I finally had to harass the salesman again?What an absolute joke of a service department; its almost unbelievable that they could be so incompetent to fumble this every step of the way. Theyve straight up lied to me from the beginning, failed to contact me multiple times over a 1.5 month period, and then tried to cover the lies with more lies. At this point Im 100% done with this dealership; Ill happily recommend that everyone avoid them entirely and Ill work with another dealer to have the display replaced.Edit: A day after posting this review, I received a voicemail from the service manager stating that theyve received the part and would like to schedule the repair. What an incredible coincidence. At this point Ill just continue ignoring them indefinitely as they did to me and take my business elsewhere.

Such horrible customer service from all the staff from Volkswagen. My friend Naser has contacted them multiple times within the hour and no one wanted to answer his calls. I witnessed everything he went through and how he was being treated as a consumer, I will never every deal with these unprofessional, disrespecting, low life racist people. NEVER EVER WOULD I COME HERE.

Sales are great . Service very slow . Took almost a hour to get a license plate put on and car washed . On a Friday morning .

Awesome Cars and an Out of this World Staff that will Go out of this Way to Get you into A Car without Pressuring You!

Great people, great and fast service... Will return for all the routine maintenance

I drive here from Maryland to have my car serviced! Even though theyre a dealer, prices are reasonable and they have expertise with Phaetons!

THE WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH! Very rude, disrespectful and unprofessional. Some one by the name of Jeff was ignoring my calls. Hanging up the phone on me and constantly putting me on hold for long waits. This was everybody at Volkswagen as well. I think they are completely racist after finding out my name and who I was that’s when they became rude and unprofessional. DO NOT BUY VOLKSWAGEN

Great

Great service nice people enjoy dealing with brunswick volkswagen

Fair honest dealership. Highly recommended

Good, helpful people. No attempt to up sell me

Great service, crew was helpful and informative, never really had any issues except getting a good time in cause theyre usually pretty busy.

Great Sales and Excellent Sevice. I recommend Brunswick Volkwagen to anyone who wants or needs a new car.

Very helpful salesman! Nice dealership!!!

Ask for Glenn! love our new vw.

Nice people there

Geoff is easy to work with and the service department is great

Wholesale parts department is the absolute worst I have ever dealt with. 10+ minute hold times, bad attitudes, slow deliveries. Worthless.

Couldnt be more unsatisfied with this dealership. Their customer service is horrendous. From buying the car to having it serviced, every experience has been a nightmare. The management was incredibly disrespectful to our salesman during our purchase transaction, leaving us feeling very uncomfortable and awkward. The service shop is slow, unreliable, and must be chased down at every turn. Recently brought my car in for service; what was supposed to be a same-day fix turned into 7 days. When my car was returned to me using one of their porters, they were apparently rear ended in a hit and run situation. Its now be 6 days and I cannot get anyone in the service department to call me back or provide me with any support in getting this fixed. I wouldnt drive a car off this lot again in the future if it were free.

Friendly atmosphere. Love doing business with Tony.

Very clean, office. Respectable sales associates, easy to do business with

They did a speedy job on fixing some sensors that were bad in my car.

Horrible experience. Ran my personal credit multiple times without my consent on a business car. Shady operators. Beware.

Incredibly slow and unreliable service shop...happened on mutiple occasions

Great service!

Good service

Great service center!!!!

Great service

Great service!

Great

No service

Parts guy Corey helped me get parts ordered for my Passat. Very helpful and courteous.