Most of those bad reviews are from the old company Snappy lube. Jiffy lube hands down I would like to say is tons better. Very professional and nice they didn’t try to upsell me anything just physical things they could show me! Will certainly come back I since I don’t like to change my own diesels oil 😅

I went into this new location today after years of avoiding the shop due to the former company that was located at the same address. After meeting Kyle, Tonia and the rest of the crew Im so glad I stopped by. I was drastically overdue for an oil change and I needed a new air filter and I also had a check engine light on. Kyle took the time to read the code and point me in the right direction to get it fixed which was really helpful. Everyone was extremely nice and very knowledgeable and I will 100% be back and Ill recommend this shop to everyone I know!!

Went in on August 27th to get standard oil change, but it turns out my 2018 F-150 needed much more than that, I’m extremely glad I went to Jiffy Lube to get what I needed for my truck because the process and the people were by far the most enjoyable and genuine people you could meet. I came in around 6:30 and the service got done around 7:15 pm (past their closing time) and nobody who worked there batted an eye. I know for a fact I will recommend this Jiffy Lube to everyone I know in town because of the FANTASTIC service they provided at an extremely reasonable cost. Kyle, Brandon, Tonia and everyone else involved I cannot thank you enough for such great service!

The staff are amazing. They explained things about my new car I didnt even know. Price cant be better. I know they would provide excellent customer care with your vehicle.

Recommended that we fix the license plate light and I asked them if they would check the rear passenger break light. They were able to fix the rear brake light but not the license plate light due to screws are rusted. Suggested air filter and showed me, so I said okay replace it. Very friendly and professional staff.

Knowledgeable, professional people who do good work in a very timely manner. Have used their services for two different vehicles so far with no complaints. Would recommend and will definitely use them again.

I went into the shop with my 2003 GMC Envoy today for an oil change and to find out why my check engine light was on. They were really busy but Kyle went out of his way to personally take the time to not only look over my vehicle for the oil change he also took extra time to read the code in my vehicle and explained the problem to me in plain English which made it easy to understand the problem and how to go about fixing it. I have never experienced the kind of care and compassion from an oil change place in my life. Kyle truly made the experience a memorable one and from now on him and his crew are the only people that will touch any of my vehicles.

Scott was extremely professional and courteous and the crew was responsive and professional! I was able to drop my car off and pick it back up again within 30 minutes! Would recommend to my friends and family!

Went in with low tire pressure and had my tires checked, filled up, and I was out in five minutes! The employee who helped me was very personable, helpful, and nice. Highly recommend coming here!!!

Great staff, quick and convenient. The manager and crew are great very friendly and customer oriented. I will be returning for my next oil change and definitely recommend to others.

Excellent service. The staff was very kind and respectful. I will definitely be going back

Were incredibly professional, worked quickly but precisely, and offered reasonable prices for services. Will be returning!

My girl friend Alissa took her jeep here today for a oil change, she left Blacksburg and goes back home 31 miles from there to notice smoke coming from her jeep, she barely makes it home calls the jiffy lube, Kyle Ballard JR come to her house where she’s in the driveway crying that someone didn’t do something right about the simple oil change she just gotten in Blacksburg 40 minutes ago! Kyle shows up adds 5 quarts of oil!!!!!! Her jeep capacity is 6 quarts!? A 30 plus minute drive and the regional manager Greg Shockley says when I take her jeep to the dealership that he’s not going to be paying for a new motor, the engine was smoking, yall I cannot believe the reply he gave me over the phone, The jeep goes in the the dealership this week and we are getting a lawyer now, we have videos of him coming to the house and adding the oil and videos of the dipstick dry when I asked her to check it to see if anything was even on the dipstick, do not go here ever save your time and money this is gonna be the biggest headache ever and I cannot look forward to speaking to the president in Houston Texas Patrick south wick and see if he will pay for the damages to the bearings the pistons the cylinder walls the rings and the oil pump, I’ll be making a Facebook shareable post about this soon and will attach the videos

Absolutely the BEST in town. I have honestly never met someone more willing to explain, work with you, provide honest work and are FRIENDLY! There is no one else I trust more with my car than Mike. While I have history of working with Mike, Craig is friendly and professional as well. You can’t go wrong with these guys! They are the best! Don’t waste your time with anyone else!

Fastest oil change I’ve ever gotten. Amazing staff. No complaints.

Great customer service and very polite people.

Great shop quick service and help with everything

No lift for tire rotations, staff was friendly!

Dude told me I didnt even need an oil change but I said go ahead. Being treated nicely makes me want to come back. I recommend this garage.

Super nice guys. Were very helpful in telling me what I didnt need done to the car and when would be best to come back. I really appreciate them being honest and not try to sell me every option that they have.Also, it has a great waiting room where you can see what they are doing.Ill be back here.

Very knowledgable. Told me the truth upfront. Very honest and straightforward about my car.

Great service.... need to add water to vending machine its to hot for just soda ! Now its winter and no vending machine, no heat and my vehicle was almost flipped over due to poor working conditions. A.K.A poor equipment, no washer fluid something always broken or unavailable

Just rolled up and they spent about 10 minutes to take my car in and check all the lights and fluid levels. They topped off my washer fluid and told me that my oil was still clean and I could get another thousand miles easily. I drove out without paying a dime and I will be going back in when I get to that thousand miles. The guys at this location are trying to rebuild their brand and theyre doing a great job.

Fast service, friendly workers, 3 month warranty on oil change. Good price and close to campus, would definitely recommend.

Quick, polite, and honest. I love this place they top off my oil and fill my tires for free any time.

Best place to ever get an oil change!!! Didn’t have to wait in line and the whole thing lasted under 30 minutes. Best customer service around

Fast as lightning. Had me in and out in 15 minutes. Tony was great and the sales pitch was light. Great service and I will be back. Thanks!!

These guys are great! Ran across some unforeseen issues, and instead of taking advantage of the situation they were honest and helped save me money. Rip, Mike, Kyle are AWESOME a ND definitely have my loyalty going forward.

They broke the plug at the bottom of the oil pan. When took it in because the car was leaking oil they lied and said it was not leaking so they would not have to replace it and the oil. Would not recommend.

Super fast, light on the sales pitch, cleaned my windows and interior vacuum. Tony gives excellent customer service and has really improved this location lately!!

Super friendly and experienced staff! They are first come, first serve. Came in by a friend’s recommendation because my car was making strange sounds. They took a look at it for me and fixed it quickly. (Thanks, Rip and Craig!) Also didn’t take advantage of me for being a young, clueless female. Definitely coming back!!

Very thorough. They cleaned our windshield and topped off fluids. They rotated tires, changed the filthy cabin air filter. In and out in less than 1/2 hour.

Got an oil change here. They were very quick and the mechanics were friendly. They have free coffee and water in the waiting room. Couldn’t ask for more.

Honest crew. Said I needed some work done on my car that they said I actually didnt need at all. Saved me hundreds of bucks, then topped off my wiper and transmission fluid for free!

Ian (mechanic/ manager) and his team were beyond helpful and knowledgeable of maintenance needs for my Volvo. This is the best place for an oil/fluid change in town! Ian was straight forward with pricing, and did not push unnecessary products and services for my car.To be honest, I was a bit concerned to bring my car here as a first time customer given some of the Google reviews here. However, I have only positive comments to share about Snappy Lube on North Main. Keep up the good work and commitment to service!

New management is really killing it here. Went in for an oil change, and during their checks, they found a problem I have been to three other mechanics trying to find.. Super nice, fast, and efficient. I will not be taking my car anywhere else for service

Quick and easy oil change

These gentlemen were attentive, courteous, quick, and instantly likable. They were fast, thurow, and had attention to detail. They are on top of their game and they know what they are doing.Fast, friendly, meticulous, and energetic. This is my new local service station.

For some reason my tires are magnets for nails. Luckily I have these guys to go too! Theyre all so nice and honest!

Quick service, but on the expensive side.

Great guys with great prices. Quick service and with a very friendly staff. Been living in Blacksburg for four years and they have never let me down once.

Honestly, Ive been taking my car here for three years. Every oil change I can. The first time I arrived I talked with one of the mechanic about my car. He was passionate about the job he did. Then I got a discount, not because of a deal but he wanted the car to keep running and coming by. They just got a new price on their oil changes. Loads cheaper. Not every experience is perfect but theres always one guy working there that cares about your car. Those guys are the reason I always come back for an oil change.

Excellent experience, stopped in with no appt. brakes went out on my vehicle, got me in right away, work was finished in less than time given to fix, reasonable charge for work done, very nice employees-very satisfied!

I changed oil in there, they charge me 100$, so it’s a lot expensive than Walmart

These guys cut the quote I got on ball joints from South Main Auto in half. Honest work, I highly recommend them for oil change to more intensive work.

This shop is amazing. I call Mike Magic Mike, because he has been a wiz with my car! Craig is knowledknowl, laidback, and cool. This is a multifaceted shop that can handle near all car needs. If not, they will send you to credible place Best car place in the NRV!!!!!

Excellent and honest service! Kyle, Banden and Noah did a fabulous job very quick and not too expensive!

A quick oil and lube place with great customer service. They dont do anything fancy, but they do an oil change quickly and are nice about it.

All snappy lubes in Blacksburg are aweful. Everytime they track grease on my carpet and a lot of times they tell you that you have to pay extra to get a synthethic filter or another upgrade because the dont have the standard one in stock.Positively aweful.

Slow service. I use to go here all the time until they fired the guy that always did a wonderful job on my car. Hate they let him go. Trent was his name, long brown hair guy.

I noticed another customer talking about how they try to sell you things you dont need so this must be common practice. I had asked my young son to have the oil changed in my car as he was using it. The $40 oil change turned out to be $122 after they told him the car needed all their up sells, making him afraid to drive it without them. They really know how to take advantage of a kid! I have the car maintained regularly and none of their up sells were needed my mechanic said. Avoid this place like the plague!

Great place, been going there for years, they seem to know their stuff and treat you with respect.

Had been good in the past but they were just laying it on thick with the upsells today. Got tired of waiting for them to finish wringing the cash out of some poor group of visa students and called it a day. Mechanic followed me into the parking lot yelling at me with faux good cheer as I was getting into my car. Screw these guys.

STOLE THINGS FROM MY CAR!Stole a pair of Oakley sunglasses, a pocket knife, and a flashlight/multitool from my glovebox.Went back when I noticed, and they denied it saying I dont even wear sunglasses

Quick service for a reasonable price. Total time: about 15 minutes to get oil changed, floor boards vaccumed, tire pressure checked, and windows washed.

Went to have my oil changed at a different location only to find that the bolt and oil drip pan opening had been completely stripped from the previous oil change I had done at Snappy Lube. This is just a careless error that ended up costing me in the long run.

Your typical everyday upsell factory. Seeking the mechanically uneducated to pilfer hard earned dollars from.

Really quick and friendly service!

Totally agreed with other customers as they always sell your stuff during the regular oil change. After having the same experience for three times, I finally convinced myself that I should go somewhere else next time.

Manager is a jerk, service was terrible and they refuse to honor coupons they have posted on their store’s website but do not tell you until after they complete your service.

Great service

Average oil change service, meets promised schedule, not good for special requests.

Quick in and out.

Quick oil change

Not too bad but not too good either

Fast service!

Good service