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Auto Master Tire & Service
3809 S Main St, Blacksburg, VA 24060, United States
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Auto Master Tire & Service

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am
Review №1

Auto master is the best place to get your vehicle serviced!! Everyone there is nice, understanding, and welcoming. They dont try and rob you by over charging you for your vehicle service like most places do. Rob Fain the owner is great. The mechanics there know what they are doing and they make sure the jobs they do are done in a timely manner and done right. If your vehicle needs anything done this is where I would recommend you go.

Bo
Review №2

I have been bringing my two cars here for about a year now, and I cannot recommend anywhere else in Blacksburg more highly. The staff are professional, polite, and very helpful. They answer the phone with a friendly demeanor, do their best to work around your schedule, and are upfront and honest with their maintenance/repair times. They have a comfortable, clean waiting room and even offer a shuttle service if you cant wait for your car to be fixed. They are honest with repairs and dont overcharge. I love this service company!!

st
Review №3

Pros: Nice people. Fixed most of multiple issues my vehicle was having. Owner went as far as replacing a costly part due to my vehicle being misdiagnosed and taking a long time to fix, and topped it off with cleaning my vehicle and changing fluids at no cost to me. (Which I did not ask for)Cons: was a little over 2 weeks waiting for repairs, vehicle was originally misdiagnosed (which the owner did take care of, but was very off...electrical issue)Still has a slight popping coming from front of vehicle-although much better than it was, its not 100% gone. Mechanic who rode with me offered to look at it tomorrow if I could drop it off-unfortunately I cant due to being without a vehicle for so long (was in another shop previously for over 3wks with same issues and that shop couldnt fix it)Mostly I think its a good business, just stays very busy. The owner does get out there and work with the mechanics, seems honest and stands behind their work.

Ar
Review №4

Great service! I read a couple of the last reviews and agree. Nice place to wait, even a business center to keep up with work while waiting. I took my car in last summer and they pointed out a problem I didnt know about that had caused the issue; even showed it to me. Not a scam like other places. This summer, they helped me find wheels and tires (hard to find) and even gave me a great deal on them. The Office Manager is awesome!

Re
Review №5

This is my favorite car service shop. Everyone that works here is super helpful and friendly, the owner is a great person and the best part: they dont try to sell you on what your car doesnt need, they dont lie to you to make more money. Seriously, a car service shop you can trust to get the job done right. Its clear that customer service is their main priority!

R
Review №6

I have always had a wonderful experience with everyone here. Things are always explained to me and repairs are done as quickly as possible. I have also always loved their shuttle service which allows me to have work done while I am at work which saves me time on the weekends.

De
Review №7

Awesome place! I originally went for an inspection knowing I would fail and they brought up an issue that I didnt know about. Took a while to get fixed, mainly because it was the weekend, but it was worth the wait. They also work with you on payment plans if money is tight. I will definitely be going back!

To
Review №8

Clean comfortable waiting area with complimentary refreshments. Fair price for an oil change. My car takes synthetic oil so it did not qualify for a promotion they were having but they have me a $15 discount anyway. Excellent, friendly service, did not try to get me to purchase anything else like some other places do. Will be taking my car back here in the future.

La
Review №9

Flipping fantastic. We have a classic Dodge truck that wasnt going above 55 as we drove to Texas. A $2 part and fair labor/ diagnosis fee later, we are back on the highway the same morning

Ma
Review №10

Great place for an alignment. Worked me in on short notice and my daughter can be on her way back to college.

Ch
Review №11

After getting ripped off by other places in town, Auto Master Tire and Service were by far the best deal and most reliable! A place down the road tried to charge me $155 for a new tire, whereas Auto Master Tire and Service gave me a fair quote of $86 and stuck to their word! They are very hospitable and friendly. They also told me my brake pads needed to be replaced, but gave me the honest answer that I could wait until Spring Break so my mechanic at home could replace them for me. Definitely my go to mechanic when Im in Blacksburg!

Ka
Review №12

My first experience was getting a inspection on a used car. It failed state inspection needed repairs. Since I was in my work uniform they up front offered to get me to and from work during any Repair time. The repairs were done in a couple days since it wasnt a small job. They also let me know what else was needed in the future and what to look for possible problems. My second experience was getting my heater core quote then repair. They stuck by the quote even though it was months apart from time of quote to repair. Third experience was the brakes which were pay off the repair from 1. Another shop tried to overcharge me by 500$ Auto Masters said no way being it back its under warranty for your repairs were will take care of you. They have always been Frank and honest about times and cost and I appreciate it.

Re
Review №13

As a college student very hard to trust mechanics and understand what is necessary for your car. Such genuine people that work here. Very honest about what they can do for me and my car. 100% recommend to get your car looked at here! Will be going here for all my car needs in Blacksburg!

Ma
Review №14

Very honest place. I went somewhere else to get my tire patched and they tried to say it was unrepairable and tried to sell me tires. Auto Master hooked it up. Took the tire for a maybe 2 hours and even offered to put it on my car 5 minutes before they were closing up. Great place

Te
Review №15

I found this place because of the good reviews I had seen on Google. I value the opinions of others. I started taking my car there when I needed tires. My kiddos were little it had a good place for them to play in the waiting room while waiting on new tires to be installed without having to sit in a waiting room with new tire smell and getting headaches... but my problems started when they didnt install the correct CV joint I had asked to be replaced. I asked specifically for the right side and they did the LEFT. My car was in a repair shop when the mechanic brought it to my attention, so I had him to replace the one that desperately NEEDED to be replaced... the one I requested to begin with. THEN upon needing new tires, I asked for a specific brand of tire. I asked for Michelin Defenders and they installed tires and gave me the bill for approximately $686 dollars. I paid it and went on my way. Never did I THINK that they would put a cheaper brand tire on my car, but the DID. Took it back for tire rotations and everything and then while having my oil changed, the mechanic at another facility mentioned that I needed new tires. At THAT time I discovered the tires on my car WERE NOT the Defenders, but a cheaper tire.... around $250 cheaper for a set!! I paid $250 MORE for a tire I DID NOT GET. I should have paid more attention when tires were originally installed, I see that now, but I TRUSTED them. :( I brought it to the attention of the manger and showed the receipt in which I paid for the Defenders. Essentially, its an overpayment from my viewpoint and I asked for a refund of that overpayment. The only thing they would offer is credit on yet another set of tires, but at this point, I dont trust them to do work on my car EVER again. Theyve already screwed up twice. Why would I go back a third time? I DO NOT recommend them anymore. :(

Er
Review №16

This is the worst shop Ive ever been to. First of all, I took my vehicle in for a noise and a coolant leak. Two weeks later, I still do not have my vehicle! The whole time they were fixing my vehicle, they NEVER called me to tell me what they were doing and replaced parts WITHOUT telling me! They told me they would call me at a certain time everyday but they NEVER did! They are a bunch of CROOKED LIARS! If they think LYING to customers and running a DISHONEST business is what is right, then they need to be shut down. If I could, Id give this place negative stars. DO NOT TAKE YOUR CAR HERE!Edit: After a few years, the damage they done to my truck has caused my trucked to have many problems and has cost me a lot of money. These people should all be out out of jobs and the place should be shut down. Negative 5 stars coming from me.Response to owner comment: You probably dont have a record of it because no sale was completed. Yall ran up over $1500 in parts/labor and I refused to pay it do to the ignorance of your businesss decisions. Theres a reason your business has significantly dropped from 4.9 stars on google to 3.7. Listen to the people.

Li
Review №17

Ive been coming here since I first moved to Blacksburg in 2012 (it is now 2018). Theyve been through thick and thin with my car. Not only are they super friendly and super professional, they will update me throughout the day (via text and phone), will not add any extra services without first asking (and discussing it through), will work through different options (payment or services, etc.), and will also drop off and pick up anywhere in town! :) Absolutely love everyone who works there! Both cars that Ive had have very been greatly taken care of here! Highly recommend. :)

Br
Review №18

They explained and showed everything I needed for my car. Honest people. Didnt force me to buy unnecessary parts and services for my inspection. I recommend this place for everyone.

Ca
Review №19

Friendly knowledgeable service. They remember your from years before! Love the personal touch. The great mailed coupons are nice too

Et
Review №20

Good service. Nice clean waiting room with complimentary coffee, soda, and water. Friendly staff. Got an inspection here and had a small issue but they ultimately resolved it in my favor.

Do
Review №21

Friendly smiley faces and great service. They solved my check engine light problem and only charged $60. And the shuttle service came in handy too. All 5 stars!

Vd
Review №22

Very polite great rates and services will go again

Sh
Review №23

If you need an urgent tire repair/patch, this is a good place to go. It only takes about 30 mins. Thanks

NA
Review №24

Dont take your car there . Very disappoint about the service, they dont care about their customer needs, it can take over 1 or 2 days just to check out what is wrong with your car, they give appointments and then dont have the ability to diagnosis the car, as a recommendation, please dont give an appointment if you dont have the staff to work in each car. I prefer to wait for an appointment than take my car to a shop and let them park there for over a day with any diagnosis. I took my car for an AC check out by appointment at 1 pm on 03/30 they told me they will check on the car and let me know I called by 5 pm the same day and they told me they charged the ac to look at it and tomorrow morning the will give a diagnosis, by 10 am on 03/31 I called to see if the have found something, the answer was they have to charge the ac and then going to look at it, so they made just an excuse because according on what they told me they supposed charge my ac the day before. I let that pass and call by 1 pm they told me the person how check the ac dint come on 03/30 and the will have a diagnosis by 3 pm I decide to stop by the shop at 3 :30 what a surprise my car was park outside and they didnt have any diagnosis I was really upset and by 10 min they gave me the diagnosis so conclusion the 10 min work that they could it have done by 03/30 they did it in 03/31 by 3:30 and because I stooped there and were upset, more than 24 hours without a car just because they are neglectful and dont care about it making excuses.

Em
Review №25

Ive visited many auto mechanics in search of a trustworthy good mechanic and was thrilled to find Auto Master. I have been very impressed with the quality of their work and customer service. Definitely a 5 star rating for me.

Er
Review №26

This is the worst shop Ive ever been to. First of all, I took my vehicle in for a noise and a coolant leak. Two weeks later, I still do not have my vehicle! The whole time they were fixing my vehicle, they NEVER called me to tell me what they were doing and replaced parts WITHOUT telling me! They told me they would call me at a certain time everyday but they NEVER did! They are a bunch of CROOKED LIARS! If they think LYING to customers and running a DISHONEST business is what is right, then they need to be shut down. If I could, Id give this place negative stars. DO NOT TAKE YOUR CAR HERE!Edit: After a few years, the damage they done to my truck has caused my trucked to have many problems and has cost me a lot of money. These people should all be out out of jobs and the place should be shut down. Negative 5 stars coming from me.

Mi
Review №27

I went to get my purge valve replaced and was told they would call me Monday at noon about an update. After I called numerous times, I got an answer at 4:00 pm saying it would be done Tuesday morning. When I went to pick it up, they mentioned my brakes need replaced as well. They quoted my brakes to be $100 and would be done in 30 minutes. After an hour and 20 minutes of waiting, the mechanic said he would get an estimate of the brake pads or the lifetime warranty brakes to see which one I wanted. He never came back with the price comparison and the other employee checked me out and said it would be $280....so they went ahead and put the lifetime warranty brakes on my 15 year old car without getting my approval first and then tried to charge me more than twice as much as what they originally quoted me. The mechanic also tried to say that he didnt look at my brakes previously because I was the one in a hurry to get my car back and thats the reason why he waited until I picked it up to say something to me about my brakes. I was not in a hurry to get my car, I just simply asked when it would be ready so I could plan accordingly to find a ride there. I WILL NEVER RETURN HERE. It was poor service from the beginning, they overcharge, and worked on my car without getting my approval first!!!!

Ti
Review №28

Will suggest for sizable works! They seem to advise you only the necessary stuffs! both parts and labor r justified! I think this the most justified, economical and comfortable service you may get in Blacksburg! Thumbs up!

Ne
Review №29

Good people. Good service. Check price first. Some things run twice the price of other places. Learned the hard way. Not a bad place, just pricey.

Os
Review №30

Friendly staff, professional mechanics, and honest people. They dont charge you for diagnosis if they were not able to find whats wrong with the car unlike dealerships, and they figured out an issue with my car that other places couldnt. Recommended!

D-
Review №31

Dishonest business. Ive had two dealings with this business and both times something dishonest happened. The first incident: I bought four tires and had them to check and, if necessary, align my car. They aligned my car but failed to print the pre-alignment numbers to show me that it did indeed need an alignment. The receptionist apologized for the over-sight and said, this makes us look bad. I let that go and paid for the alignment. The second incident: I returned for the free tire rotation. Before leaving the lot, I walked around my car and noticed that a lug nut cap was missing. I went back into the lobby and the technician was paged. He said that the center was broken and he had to use pliers instead of the proper tool in order to remove it. It was no longer functional. What irritated me was no one said anything to me about it. They were fine not telling me and letting me drive away. The technician walked away from me when I questioned him about why he didnt tell me. Not honest and very poor customer service and sloppy work. If they dont feel the need to inform their customers when they break something small, imagine how that attitude translates to larger issues. I will not use this business again.

Am
Review №32

Its definitely not easy finding an auto shop that you can trust and that isnt a pain to go to. I have been going to Auto Master for over a year now and have always enjoyed my experience there. Not only do they have an extremely comfortable lounge while you wait, the service is amazing, AND they have a free shuttle that will take you to work when you drop off your vehicle! I know I can trust them to fix the problem, do great work, and charge a good price. As my parents were traveling through town to visit me, and needed to get on the road the next day, they got a flat tire. Auto Master worked with them and had a tire ordered and put on the next day! Service is great, especially working with Kevin and Rob. Its been a great experience for me and would recommend Auto Master to everyone in the area.

Ca
Review №33

Always had great, friendly service here, and they havent tried to charge me over the top for unnecessary things. Nice waiting room and complimentary shuttle service that Ive used when I didnt have another ride. My go-to auto shop in Blacksburg.

Ny
Review №34

Abysmal customer service turned me away immediately. I entered the office and was rudely greeted (after quite some delay) by the worlds most miserable employee and told there was absolutely no way I could be fit in. Dont worry, I wont bother you again.

Ta
Review №35

Reasonable prices, friendly people, and they really went above and beyond to make sure I was taken care of. Highly recommended!

Za
Review №36

Hands down the worst mechanic I have been to. Among several problems with my car, they said they would have it done in a week. After that week, they told me they would have it done in just one or two more days each time. Over a month later, nothing is fixed on it even though they said they fixed all but one thing. Terrible unreliable service. They even didnt tell me once that it was not done. I went through a big headache to get there and back. They had the audacity to charge me afterwards.

G
Review №37

Great place for car repair and new tire purchases. Always helpful and courteous service.

lu
Review №38

Horrible experience!When I arrived in the morning, they told me that they would have my car served in 2 hrs. However, after I had waited for nearly 3 hours they said that they were unable to make it by the end of today and suggest me to leave. The reason they gave me was that they had to work on the cars that was left here yesterday because the owner called them asking about his car. How come they didnt tell me earlier?!I think they are doing bad business I will not choose them again.

St
Review №39

Great place. Clean waiting room. I take my cars here for inspections because they have a big screen TV and wi-fi.After a botched job by the Mazda dealer, they repaired my wifes car better, faster, and cheaper than any other place. They are a legit place.

Jo
Review №40

Waited over an hour for this place to open. Had a handful of customers leave because no one ever showed up

Br
Review №41

Only been here once, when they first open, it was not a pleasent experience but Ive heard they maybe better now

ju
Review №42

I came to Auto Masters for a VA State Inspection. My vehicle was rejected stating there was a leak in the brake line on the rear left and all brake lines needed to be replaced. I was given a return appt. and an estimate of $210.25. At the second appt I was told that they ordered the wrong brake lines and they did not fit. I was given a THIRD appt time! Since time was running out on my rejection sticker and they were having difficulty finding the correct brake lines, I decided to take my car to the dealer to see if they could fix the problem. Upon inspection I was told that NO leak was found after an hour of trying to expose the leak! I was told the brakes should have passed inspection the First time since not even a drop of fluid leaked out!!! I feel that Auto Masters was trying to RIP ME OFF!!!

De
Review №43

Requested a quote online for tires. They never bothered to respond.

An
Review №44

I got my state inspection done here. They have a great waiting area with a play area for kids, TV viewing area, and a business center plus complementary WiFi. The inspection was no hassle and they even completed it more quickly than estimated.

Ju
Review №45

Easy to make an appointment, friendly staff and clean waiting room.

Ch
Review №46

Cant say enough about the quality of work and professionalism of the group at Automasters! They do great work at an affordable rate. I even trust them with a $1500 set of custom wheels, they got the tires mounted and balanced without a scratch! They have the best alignment guy in the business!! They are great to deal with! Mark, the Manager is one of the most knowledgeable guys in the business! Melinda, does everything she can to make sure you get your car repaired the right way and back in a timely manor! If youre in the Christiansburg/Blacksburg area check these guys out!

Sh
Review №47

VERY PROFESSIONAL PLACE OF BUSINESS. THEY ARE SPOT ON WHEN IT COMES TO FIXIN A CAR AND LETTING YOU KNOW EXACTLY WHAT YOU NEED AT A REASONABLE PRICE AND VERY KNOWLEDGABLE MECHANICS WHO TELL YOU THE TRUTH ABOUT WHATS REALLY GOING ON WITH YOUR CAR. I WILL CERTAINLY USE THIS BUSINESS FOR ALL MY CAR NEEDS.

Ti
Review №48

Took my car here to get it inspected. They came out and said my front brakes just in limits to pass inspection but they were going to put a rejection sticker on anyway. Just a few days before I had monroe look the car over and they said my brakes were fine. Auto master handed me a 400$ estimate for the front brake job.. called quality tire in christiansburg and they would do the same work for 160$ including labor.. if you ask me this place is a huge rip. Most dealerships dont even charge 100$ an hour for labor

Ki
Review №49

All the workers are friendly and nice... They will. Do anything to help!!

Ch
Review №50

I waited 90 minutes for an oil change for which I had an appointment, the waiting room was cold, and the front desk staff seemed a little inattentive. Probably a good place to drop your car off, but not great for a simple oil change.

Fe
Review №51

So this place just keeps getting worse. The service is horrible. The people are rude and cannot get an oil change completed within an 8 hour block. I used to really like this place. However, now the people just stink. To make matters worse I found this post online from their General Manager (Melinda) discriminating against transgender people (I wish I could upload the photo). She states that they are mental. How can this place continue to employ her? All I know is if you are transgender you should stay away. You are not welcome. Which is sad that this place is discriminating against kind people. Not only that you just lost business because your GM is an idiot who needs to keep her mouth shut. I am very disappointed in this newly corporate owned store. Does the entire company (I think Meineke owned) feel this way? If not, you need to take action.

Sa
Review №52

I have been to Auto Master several times and have always had excellent service. The people who work there are extremely nice, personable, and honest. I’ve never felt like I have overpaid for anything; they won’t try to sell you anything that your car doesn’t need. The waiting lounge is really nice, equipped with a large screen tv, a computer, wifi, Keurig coffee maker, etc. Though, I never have to spend too much time waiting due to the exceptionally fast service. I wouldn’t take my car anyplace else in the area. I would recommend Auto Master to anyone!

Mi
Review №53

Wont find a more honest operator, call Rob Fain today for your tire needs.

An
Review №54

Had service done twice here. Engine replaced once, air conditioning was not reconnected had to take it back. Had brakes serviced, mechanic left lug nuts loose on my wheel, took it back to have it checked for thread damage. Then mechanic blamed me though I had only driven half a mile.

El
Review №55

They have amazing service and are always willing to work with you. I wouldnt go anywhere else to have my car worked on.

Wa
Review №56

Business is closed down

Ca
Review №57

Went in for a state inspection. They found all sorts of problems with my vehicle for their shop to fix in order to pass inspection. These problems were largely invented or irrelevant to passing the inspection. Ill be taking my vehicle elsewhere. Dont go to a shady mechanic.

am
Review №58

They Are Thieves. Dont go there 😞

Pe
Review №59

Where I get my car serviced

Pe
Review №60

Great place for Auto repair and maintenance

St
Review №61

My wife took our car in for a tire rotation and state inspection, which they did. But they tried repeatedly to pressure her to get an oil change, which we did not need. She stuck to her guns but said she would not go back there.

Br
Review №62

Never tried them

Information
2 Photos
62 Comments
3.8 Rating
  • Address:3809 S Main St, Blacksburg, VA 24060, United States
  • Site:http://auto-master-tire.edan.io/
  • Phone:+1 540-443-3990
Categories
  • Air conditioning repair service
  • Auto repair shop
  • Auto electrical service
  • Brake shop
  • Car repair and maintenance
  • Oil change service
  • Radiator repair service
  • Tire shop
  • Towing service
  • Wheel alignment service
Working hours
  • Monday:7:30am–6pm
  • Tuesday:7:30am–6pm
  • Wednesday:7:30am–4pm
  • Thursday:Closed
  • Friday:7:30am–6pm
  • Saturday:7:30am–6pm
  • Sunday:7:30am–6pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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