My GE dishwasher broke 11 months after purchase and GE contracted Sears Appliance Repair (also known as A&E Factory Service) to come repair my dishwasher today between 1pm-5pm. At 9am this morning, I was informed by GE that the appointment has inexplicably been cancelled by the service provider. We had taken time off work and re-arranged our schedule to accommodate this repair window. Highly unprofessional.

Could not fix our refrigerator before October 14th a month and a 1/2 away.. We got a better source and customer service from someone else

Very professional, courteous and efficient.

I had to take time off of work to meet a technician at our house. He stated that there were two parts on our refrigerator that needed replaced, which he would order, and that they would show up in the mail. After two months, these parts have never showed up. When I first called Sears Home Service, I was told that the parts were in the mail. They still didnt show up. When I called back, I was told that these parts were never ordered, and I would need to see a second technician to order them.Now, after two months of waiting, I have to take off work a second time, to start the whole process over.I will never use Sears for anything again, and their warranties are a waste of time and money.Save yourself time/money, and look elsewhere.

Finally feel like something positive happened with the technician that fixed my Kenmore Fridge. He was a little bit older, had Equipment that he knew how to use and apparently had many years experience. Very polite and considerate, explained some things I could understand about refrigeration and I really felt he took his time, double checked his work and HOPEFULLY!!!! this time the Kenmore will last more than 2 days. Been going on since July 17th and finally I have high hopes of my fridge working a few more years. If not, Ill be sure to let your company know while I am still under contract with Sears Protection Plan. Thank you for sending this knowledgeable tech to my home today!!!!!

The service man was great. The only problem was the scheduling. Sears did not provide him with the proper paperwork for the first appointment.

Repair was done on time as quoted by a knowledgeable and capable repairman. Riding mower is working great. Technician was very nice and explained things thoroughly.Very satisfied with the repair.

What I like about Sears Appliance Repair - I like the service guy who has come the last few times Ive had problems. He is very friendly, seems to know what hes doing and has good advice for avoiding problems in the future.What I dont like - Most recent repair seemed fine when repair man left, but then it started making a horrible noise and has continued to do so for the last week while we wait for him to come back. Also, I didnt know I got a preventative maintenance visit once a year as part of the policy. This is great! But I wish someone had told me a few years ago. Repair man just told me for the first time on his last visit.What I HATE - When youve got a problem it typically takes at least a week for someone to come and fix it. Current problem with refrigerator is perfect example. It was dripping water all over the floor but it took a week for repair guy to come. He determined that parts were needed, so water dripped on the floor for another week or two until parts came and he installed them. Then it started making a horrible noise and we had to wait another week for him to come back (a couple days from now) and hopefully fix it.

Unable to get ahold of anyone to make an appointment wait time ranged from 90 minutes 180 minutes upwards of 200 minutes so we removed our service contract

These guys are experts at what they do! The serviceman arrived in the window of time scheduled. He noticed, for example, that I stored a food item in the ice box compartment of the fridge, and asked me if I no longer wished to use it. When I gave him an affirmative response, he showed me the on/off switch. I never imagined there would existed that option! In sum, the serviceman went beyond the call and helped me for the life of the appliance.

3 stars for a Prompt and courteous serviceman, however the issue of extreme noise from my dryer was not fixed and the service rep said he thinks it is an issue with the motor, but as long as it is drying there will not be a repair. It is only 3 years old and has not been subject to excessive use. I was told to keep a journal of the machines workings and at the end of 1 year, that is when the warranty is up, to make another call for repair. Totally unsatisfactory. The side gets too hot and that issue was not fixed.

Very pleased with my recent Kenmore washer repair. The gentleman that did the repairs called to let me know he was coming soon, and arrived promptly. He was very professional and completed the repair within approx 1 hour. He explained what repair was done, and showed me where the part was located in the machine, and gave me some helpful information; I appreciated the extra tips that he gave me for future reference. I was given the option to purchase an extended warranty, but declined. I was very happy with the service done on my washer, and want to thank the repair man for his kindness while he was at my home. My husband recently had a stroke, and I now have to take care of handling home chores/maintenance problems and I appreciate it so very much when the whole process goes smoothly. Thank you!

Your repair men have been prompt, courteous, and very helpful in all my interactions with them. They deserve more than they are paid now. Top notch service team, make sure you recognize and express your gratitude to them as well Sears.. Thanks for getting my washer fixed!

4 Kitchen appliances; friendly, efficient service; the tech took time to show me how to replace filters on the refrigerator myself; also to maintain the filter on the dishwasher. Would not hesitate to recommend the service.

I was hoping I would get a chance to express our appreciation. Ryan was patient, kind and SO knowledgeable. He fixed the problem. I appreciated his wearing covers for his shoes, too. I hope others get Ryan when they need service for their appliances.

Our top-end Kenmore Elite refrigerator, made by LG, began losing cooling after 13 months (12 month warranty). We lost everything in the freezer. After several calls to Sears with unresponsive agents I finally set up an online appointment for repair. It took 3 weeks for the first available appointment. The repairman literally scratched his head for 1/2 hour and decided the compressor was out. We paid for his visit and for the new parts to be ordered. After 10 days the parts arrived and a new repairman came to install the compressor. After he left the refrigerator was completely dead. I called Sears multiple times with no response. The next available appointment is over 6 weeks away. We have already been without a refrigerator for 6 weeks. Last night we went to a local appliance store and purchased a new GE refrigerator for another $2,900 and they will haul away our old dead Kenmore that is only 15 months old. Although we have purchased only Kenmore appliances for over 40 years, I am disgusted with Sears service and lack of response. Sears has lost a loyal customer for life!

I hope people really take this post seriously. I never take the time to review anything but I need to let people know. I had a terrible experience with Sears and especially the company locally that services Sears (A&E). My refrigerator is a Kenmore Elite (supposed to be one of the best from Sears). It is only 3 years old. It quit working on 10/30. I called Sears. They took a few days but got a technician over to the house 11/4. He was there for 20 minutes and said the compressor is bad. I asked why...its only 3 years old. He said LG just has problems with their compressors. I said, its not an LG its a Kenmore. He said LG is who makes Kenmore. That was a shock. Im not a fan of LG. He said the compressor was under warranty but the labor was not. I paid for the diagnostic fee of $89 and prepaid around $400 for the labor to fix it. Anyway, he left and scheduled an appt for 11/11 between 8-12 to put in new compressor. Thats a large window to sit and wait but I did. He never showed up. I called Sears repeatedly because you cant get local phone number for A&E who is the local company that repairs for Sears. You have to call Sears 1-800. No one knew where he was. Then I get a text message saying he will be there on 11/12 between 8-12. No one even told me that nor asked if that was OK nor explained why. With multiple phone calls and transfers, I tried to get answers and they couldnt explain it. So I waited again on 11/12 and he did eventually show up. I asked him what happened yesterday. He said he was sick. I asked why no one let me know. He said, he only been there a few months but sees that a lot and was sorry. Anyway, he was at my house for nearly the entire day (6pm) and couldnt get the refrigerator to work. He said the motherboard must now be bad. He said it worked before but now its bad. He ordered a new motherboard and scheduled an appt on 11/19 between 1-12. Another 4 hour window. He showed up, put in the new motherboard and said it all works great. Well, 24hrs passed and the refrigerator was still not getting cold. I called Sears again and asked for a different repair company. They said they only work with the one. I asked for a different repair person and they said theyd make a note. They set up another appt for 11/21 between 1pm and 5pm which was the only time I could be at the house on that day. A day later, I get a text that my appt. got rescheduled from 10-2pm. I couldnt be there for that. They didnt even ask me. I was so desperate to get my refrigerator fixed that I asked my Dad who thankfully had just flown in from Arizona for Thanksgiving to go there for me. The same repair technician shows up. He eventually figured out the problem and said the compressor was overfilled and not working so he let some coolant out of it and it started working. My dad asked if there would be another labor charge and Edward (the technician) said there probably would be. I probably wont pay it. So over 3 weeks later my refrigerator is finally cooling off. What a fiasco. Sears is a bad deal. Customer support is terrible. I can understand why it is struggling as a company.

Service repairman was very knowledgeable and efficient. He arrived on time so didnt waste my day waiting for him to come. I would have him come again compared to a few I have had in the past. I think his name was Pete.

Fridge was under warranty and quit making ice, then the whole thing quit freezing and cooling. Made a call, scheduled repairman to check it out. Needed compressor so he ordered it and scheduled repair the following Monday. They had to reschedule the repair to the following Monday...two weeks later but we were lucky enough to have a 2nd fridge in our garage and that made a huge difference. The repair was completed...fridge is working great and both repairmen were friendly and knew their stuff!

30 Jan 17 The service technician arrived about 30 minutes earlier than scheduled, having driven about two hours from Helena to my home in Bozeman. Pete, was very friendly and efficient. He quickly determined the problem with my washer, gave me a quote for the repair and was able to complete the repair in about 45 minutes. I hope that my washer runs a long time but if it should need repair again I would hope that Pete is the one to fix it.

A very nice repairman came to fix the broken ice maker in my fridge. He replaced a burned out motor and it made one tray of ice cubes and then no more. When I called to schedule a revisit I was told it would be almost three weeks before someone could come out. I feel that if the repair job you do doesnt work, you should correct it promptly. If it werent for the warranty, I would be contacting a different service. He came once more and it still isnt working.

Excellent and informative. Weve had the Sears repair plan for 18 years, with a good check over that has kept all of our appliances in great shape this long. Plus, the older machines are better/quieter so we have really learned a great deal over the years and appreciate the service people, who are always prepared to remove shoes or otherwise are very protective of floors, cabinets, counters, etc. They are also a very knowledgeable group of Sears-trained people. Its a yearly ritual that we are actually glad about.

Our Service Technician was very efficient, knowledgeable and courteous. He was also on time. My oven is now working great. Thank you so much.

The repair guy was beyond good. The time to get it repaired took a month. There was a lot of confusion on the phone with setting it up, but it is done now.

The Sears repair person was very knowledgeable, helpful and professional. He kept us informed of the work being done and was courteous. We are happy with the outcome.

My service with Sears is excellent. The service man went through everything on my washer. Everything checked out good

I have not been reimbursed for repair of our hot water heater and HVAC system and it has been over 8 months of calling and getting nowhere on this issue. I am canceling my home warranty.

Had to wait quite a while for an appointment, but the repair man was on time, respectful of our home, well-mannered and efficient. He worked quickly and well. Solved our problem.

He was in time fast and curtious. And fixed my oven the first time.

My technician was a day late without a phonecall. I had to take an hour on the phone trying to see why no-one showed up and track down the technician by myself and call him. Sears didnt have any idea as they contract out their work. Very frustrating. Once the technician arrived he was great!

Horrible place to go if your looking to shop. Ill tell you why...this store no longer exists here in billings this location needs to be taken down.!

Service person was on time, knew how to work on the equipment, and stayed with it until the tractor was fixed. That meant having to find a part locally, but he stayed with it until the mower was totally fixed.Good job . Would definitely want Steve to work on the mower again.

Waited three weeks for my appointment for my washer. He was very nice, he changed a part out, and said it was fixed. 209.90 dollers later, it still doesnt spin. Cant get anyone on the phone that works there.

My appointment was for January 29 from 1-5. I had set it up a month in advance. At 4:45 I hadnt received a call or seen anyone. I called again at 5:05 and was given the supposed number to call the contractor directly. It was the wrong number!! I called again close to 6 and was told that I was still on the roster! Nothing - and I never left home or tied up my phone!!! The next morning Brandon from Ross Refrigeration called to say he was in town from Sheridan, Wyoming, to keep the appointment. He was prompt, efficient, and personable. He told me this happens frequently and that he has explained to the powers that be that he cant drive all the way up here for only one appt.!! I cant blame the contractor!! I am disgusted that I could not get good information and that the contractors telephone number was incorrect!! I almost always buy my appliances at Sears, but I will think twice about doing that again. I have been a customer for 40 years and am not very happy with the customer service I received from Sears. By the way, I have a service maintenance contract which seemed worthless as I sat for over 4 hour waiting for my appt. Please get your act together!!! Judy McCormick

The part for my dishwasher came a few days before the repairman did, and when the guy showed up, he fixed the problem in nothing flat. So glad there are good people working for Sears!

Brad did an excellent job.

Service person was on time and was helpful and professional. Completed the service call well and timely.

Our experience has been awful. We having been waiting since March to get our washer fixed. Each time they come they leave without it being fixed and ordering more parts. The insurance is a total rip off, for a warranty to get things done. This has been an awful experience and once our coverage is done we are done with this company. Stay away from their service agreements.

It took some time for the tech to get to us. Once the day arrived the repair time was reasonably short. I would use this company again.

We were called before the appointment, and repairman showed up right on time. Repairs to both washer and dryer took just over an hour, even when he had to go for parts because Sears had sent the wrong ones. He knew exactly what he was doing, and washer and dryer work well.

The repairman was very knowledgeable, friendly and dressed very professionally. He was thorough with his inspection and exceeded our expectations.

Everything went well except I didnt understand why he didnt replace the item that was making noice. It still works, but he said that it will need to be replaced down the road. I felt that it would have been cheaper and make me feel better that it might prevent bigger problems later. Dont really understand sears policy, just my opinion.

Everything went smoothly, the repair man was friendly and helpful. Everything is working smoothly so far. Thank You.

Our wash machine needed a part. This person replaced it, did a great job

The repairman provided great service and explained everything he was doing to repair the dryer!! I highly recommend their extended warranty program on Sears appliances it paid for itself on the first visit!!

Nightmare time. Refrigerator died June 15. First possible repair appointment was two weeks later. Of course the technician had to order a new control panel, First appointment to get that done was July 11 (three days short of a month since refrigerator died). That night everything was working fine so I bought some food to leave in it while on vacation July 12 through 21. Came home to find freezer at 42 degrees and all food melted. First available technician appointment is August 1, and hell have to order a part, so it may be fixed by Labor Day. Only good thing is I have service contract and can claim money for ruined food twice. Update: After SIX visits and 2 1/2 months, FINALLY fixed August 25. It wasnt the control panel, it was the compressor.

We tried to have our freezer repaired by another appliance company but their technician was unable to fix it. Then we called Sears. Their repair man came within a few days and he (Pete I think) figured out what was wrong and how to fix the problem, which the previous follow could not do. Pete replaced the whole door which was necessary since we needed a new temperature gauge and the gauge is sealed in the door of the freezer model we have. We are VERY PLEASED!

We had to wait four weeks for service call. Parts were needed and ordered by the technician, and they arrived two weeks later. Then, called to schedule service tech and had to wait more than four weeks again! Ten weeks without a refrigerator is in-excusable! Sears, your technician was great, but your customer service is horrible!

Repair person was fine and did his maintenance responsibilities. I was disappointed that we had just purchased a new Kenmore Washer and was told it had computer problems... then have to wait to get that replaced.

Technician knew very little and could not even diagnose problem. Had to call an independent repair service to find out what was wrong with dishwasher. Sears service is sub par at best. Buy somewhere else and dont bother with an extended warranty--their technicians know very little.

I bought a Master Protection plan with the new microwave. This appointment was just a yearly service check that took maybe 15 minutes. The young man did a couple of tests, told me it wasnt leaking radiation, which I was glad to hear. He gets the 5 star rating.However, Sears process to get him here could use some tweaking. He had to drive 2 hours to get here and only had one other appointment. Seems like there should be a service repair person closer, how can a company stay in business with the expense of gas, wear and tear on a vehicle. I would much prefer to call a local repair person and set up a time instead of somewhere between 8 and 5.

Sears sent three technicians, each of which had a different opinion of what was wrong with our washing machine. I will not let such people touch my machine until you send original parts and a service person who knows the LG machine. Also, dealing on the phone with your representatives has taxed my patience - sometimes I dont think they listen well. I am not satisfied, I would not buy another service agreement from you, and I would recommend that you change your business practices to get back to the company we used to know and respect.

Sears entered the wrong date and after i followed the link online to change the appointment time, it just stated that changes couldnt be made online and that I needed to contact the contractor directly. So I did. When a raspy voice finally answered, she told me its after 5 and I dont have my books... Call me again tomorrow. I asked if she could take my number and call me tomorrow but she said she was unable. So I asked if I could call again and just leave a message, she hesitantly said....ok. But she never called back the next day and before I realized it, it was after 5 again the next day so I had to call back again. Sooo frustrating.Eventually we got it squared away, the technician called and all is well. But crazy difficult to change Sears initial scheduling error.

Quick response and diagnosis. Fast and complete repair after parts arrived.

After over a year of having an unsatisfactory ice maker it was finally replaced. We had 3 service calls without any improvement of making ice. Once it was replaced with this last call it is making ice! It filled the ice bucket for the first time in less than 72 hours. We have never filled the ice bucket once with the prior ice-maker. Thank you for the service man that finally listened to us.

Dryer broke down again within a week. They will not be back for six weeks. Not very satisfied or happy.

Prompt, friendly, knowledgeable, and thorough yet quick. The technicians were terrific!

We have the snowblower protectoplan. They have always came to our home to repair. This time the only place that was working on snowblowers contracted with sears was clear in Butte, a few hours away. The young man came to our house to do the repairs but it was only his 2nd time working on them. So he had to take it all the way back to Butte. They had it for a couple weeks, getting the parts was the problem. We finally got our snowblower back, it looked brand new and ran great! You just need to get someone in BoZeman qualified to work on them

Repair was done satisfactory with prompt service and curious service person. Thank you Sears service &appliances Repair department.

Very bad customer service, they are closing and workers dont care about any concerns everything is sold as is, no returns so youll have to live with it parts for my dryer missing...too bad ive been a sears customer since the 1970s. i will never go back.

We have a very good repair man he does an excellent job and is very fiendly

Serviceman was courteous and made sure I was satisfied with his work.

Great they showed up, fixed everything fine, very happy about that, but they accidentally hit the switch off on our RO system, and burned out our well pump and RO pump

Repair person was great! SEARS ABSOLUTELY SUCKS at scheduling and recordkeeping. I have four appliances under the optional warranty.Took a month to get someone here.Initially all four were scheduled for the same day. The washing machine needs a new boot so I thought I would have all of the appliances serviced on the same call.I called to confirm the appointment only to find that the range and broken washer had somehow been bumped more two weeks out. Sigh... ok.Sears calls the day before to confirm the washer appointment and TRIES TO SELL ME A WARRANTY for the washing machine that has a warranty!I finally get him to find my paid warrant and he assures me that the repair person will have the boot for the washer. Repairman gets to the house and has no record of warranty and does not have the boot! Waste Of time. He got the washing machine fixed enough to where it will limp by until the part comes in but Sears did not let him know that it needed the boot so now we wait.... again!I would not have purchased the warranties had I known how much time would be wasted. Money would be better spent paying an outside contractor a little more to make service calls in a timely and efficient fashion.Almost FOUR MONTHS to get the washing machine fixed. Had to hire help to unstack and restack the washer and drier.Regional manager called after I filled out a how did we do email.Chatted for a while and basically she was sorry and wanted more documentation so she could look into paying for the laundromat.I declined because laundromats dont give receipts and Sears has all the documentation needed to know that this repair took too long.Got a phone message the other day requesting a call back. I left a message at the number... crickets.Long story short, the extended warranty is not worth it at least in my case.I would have been better off deciling the warranty and just hiring a repair service when things breakdown.

Exceptional service,we are so happy we live in his area.

Excellent service, from setting appointment to the knowledge and expertise of the technicians.

Brad was prompt, professional, friendly and very good and helpful. The world nends more men like him.

Excellent work, great communication, very satisfied costumer.

We bought a lemon and Sears wont replace it. One excuse after another. Rude repair men, one who denied the error code that we have PHOTOGRAPHED for them exists. No wonder your business is in decline.Sears service is awful!

Repair man doing an inspection per contract. Was thorough and polite and seemed to know his business.

Always great, thats why we go for appliances at Sears!!!!

Sears send a subcontractor to perform the repair rather than a Sears Tech. After waiting over a week for an appointment they arrived without parts despite a clear error message indicating the problem. I had to wait another 2 weeks for a part to come in and they could fit me into the schedule 5 days later. So I was without a dishwasher for a month! Unacceptable in my opinion. Sears should have had the subcontractor have the part upon their first arrival!!

Very good, service man very polite.

Repairman was on time, cordial and friendly. He answered all of my questions.

Repairman was on time and very courteous. He fixed the problem with my oven within 5 minutes.

Everything went well when he arrived. Just the wait time of about 3 weeks for the repair person to come was too long.

Problem was fixed by a sears tech agent. first guy they sent out told me the problem couldnt be fixed and it was up to sears to decide what they wanted to do. the real sears agent figured out the problem and had the repair done in less than 30 minutes he did a very professional job

Very nice and friendly service man. Go the problem fixed up quick and easy!

6 months trying to get my icemaker working on the full coverage plan and we still didnt have ice for the New Years Eve Party!!!!

Called 7 AM dishwasher back working by 4, on friday no less. could you ask for more?

Worst repair experience of the year. Will not be using Sears in the future.

Its closed down, building falling apart and pot holes in parking lot

Absolutely terrible

Its too bad this store is closing

My dishwasher quit working at 9am Thursday. I called the Sears repair line & I had a technician at my house by 1230 & it was working again in less than an hour & he was very professional & clean.

Beware!!! They will use every possible phony excuse not to honor their lemon guarantee!

Repairman was courteous, on time, competent.

Washer and dryer are not fixed - been without since March 25th. Techs do not communicate well with us.

Store is going out of business.

It was great experience

Pleasant and knowledgable

No repairman came to my home!

Done exist

Terrible