In May of 2021 my refrigerator stopped working. Through American Home Shield these contractors came to evaluate. They seemed really down to earth and also busy but reliable nonetheless. All went well until it was time to replace the part that was missing. It was impossible to get in touch with them.Timeline:May 2021- contractors contactedMay 2021-contractors visited my house, (only visit)June 2021- AHS sent parts to contractorsJune 2021-contractors reported the job was completedJuly 2021-after numerous calls I finally get in contact with contractors and they agree to get me on their schedule but no date set due to being overly busyBetween End Of July and now end of September, I have been unable to contact these contractors.I also tried numerous times to find out the issue but AHS was of little help until they figured out the contractors had lied to them. Now four months later, a new refrigerator, and a broken refrigerator in my garage, I’m finally getting a new contractor to fix my initial issue.While I’m sure that their work is good, their customer service and reliability need much work.I do not recommend.

Robert came out via contract with American Home Shield to fix my refrigerator and dishwasher. He was great while here, fixed the fridge, and said he had to order a part for the dish washer. After nearly 2 months he has not responded to phone calls or emails, and my dishwasher is still broken.

***********ATTENTION*******These guys will rip you off in a minute. They are dishonest disrespectful and need to be arrested and prosecuted for ripping off our community for so many years. Those 5 stars rating are fake. As a military veteran I will take the opportunity to warn all of my fellow veterans and active duty members, dont allowed these fake AC repairman to come close to your house. I will be referring their business to the Better Business Bureau and to Fort Hood post command to put them off limits to military members.

I am not sure how this company is still in business.

Just received our new unit and so impressed by the courtesy, professionalism and knowledge of this hard working crew. Perfectionist in my opinion. They explained the new features and helpful hints to keep our system running efficient. They even adjusted our vent coverings while cleaning up throughly after the job. Weve had many problems with the old system and many different companies. Save time and stress by calling them first.

Robert Co-owner is Awesome! Very friendly, great customer service and very detailed. Almost thought he was Family ❤️

Robert was awesome! He is punctual, accomodating, honest, friendly, professional, and explains everything in a way thats understandable. He treated our home and appliance with respect and was very neat, even tidied up the repair area before he left. Our family will be using Stillhouse for any future HVAC/Appliance needs. Highly recommend Robert and Stillhouse. Thank you, Robert.

Unfortunately I looked at the reviews and thought this would be a good company to deal with. Then Robert showed up at my door, he lacks professionalism and looked irritated that he had to come out to fix my issue (around 6:30p.m.). Eric on the other hand, had a smile on his face. Granted Robert may have had a bad day; it was not my fault. He never explained how much any services were before performing them. Robert asked where ac was located. Next request by Robert was to turn on ac in a disgruntled tone (Eric was not around). Then came time for me to pay, and Roberts mood seemed to have lightened up. I asked what their names were and was surprised to learn that Robert is the co-owner. If it were not for Eric who seems courteous and professional this would have been even worse of an experience. I can see why reviewers have commented positively about Eric, its a shame Robert had to come along. I may have decided to do business with this company again. But alas I will choose to do my business elsewhere, let the choice be yours. I hope at least that Robert will learn to appreciate the customers that keep him in business.

I called them for a second opinion on my a/c unit as a different company told me one thing and I wanted to see if it was what i told was the correct diagnosis. I was not told the right diagnosis and very glad I called them. The technician was very friendly and courteous. Their prices are very reasonable and recommend them to anyone who needs their a/c fixed. Any more problems that I have for my unit I will be giving them a call for it.

They were prompt and went above and beyond for us. Robert was amazing!

AWESOME service very professional, affordable, honest and courteous. Took time to explain the process of installation recommend their services to anyone!

I woke up last week and discovered our air conditioner had frozen up. I got a call back from Stillhouse at 7:30am after I had left them a message around 6 that morning. I was surprised to hear back before the work day had even started. Before lunch rolled around he had already been out to the house, recharged my system and tightened down a few spots that it could have been leaking from.I will definitely be calling them next season to get a check up before the hot weather sets in!

Great Customer service and fair prices. Certainly worth including in your bid process.

So i am updating this review because the owner has responded to my original review saying it’s fake which is untrue . They should be well aware of my name and should have information since we have communicated and i even applied for the loan and i was intimated by the owner that it was approved. Also they didn’t do my work because after making me wait and scheduling my appointment, they started making excuses and i had to get my work done by someone else since they just didn’t care. I still have text communication from the owners. Responding to my review like this shows how unprofessional they are!Do not waste your time if you want things done in timely manner. They made me wait for a long time and I waited just because they came through a known recommendation and then they started making excuses and they just don’t care. Super unprofessional!! Would not recommend them to anyone!!

Most people come online to leave a review when something goes wrong, but I wanted to be of the other variety, and be sure that Eric at Stillhouse Heating & Air Conditioning got an excellent review for his work today.I woke up this morning to my AC unit outside not working, and after a few simple checks myself (thank you google) I decided I really didnt know what was going on. I called several companies, all of which couldnt get out today, or would charge a premium for coming after hours tonight.Im so glad I called Stillhouse before giving up, because Eric was able to get out here just over 2 hours after talking to him.He was incredibly friendly, explained exactly what was going on, and was priced very reasonably.I also appreciated that he went over a few simple trouble shooting things with me on the phone before coming out. Most businesses will not do that. While I realize we have google at our finger tips for basic trouble shooting, it was admirable that he offered a few tricks before even committing to come out.Im hoping I dont need AC service any time soon, but I will definitely keep his card handy and recommend him to anyone that is in need of service.

Excellent people, Great service

Waited over a month for a part. Told me to find someone smarter

This man came out within a hour of the service call from American Home Shield. I was told the service tech needed to run to his shop to pick up the needed part... weeks later, no part, dishwasher still broken, and no one will answer my call. Update your customers in a timely manner. Its call customer service, and should be included in all your business practices.