Not only great service when one has a question..but due to some health issues ..the staff went above and beyond by coming to my car to get payt. I very much appreciate that it showed caring on a different level. Kindness is important ...thanks again !!

Great customer service always there when I need help in hand when it comes to my insurance needs A plus all the way

Good to place do business. Personable and I have not had a bad experience yet

I had the best customer service Agent. A lady name Cierra Glasscho at the Belair rd location. Very professional and caring for her customers needs. Very polite and have a great attitude. I am very satisfy and I highly recommend state to all my family and friends.

Too many to mention. The only positive thing to say is that at least the staff and agent are super friendly and professional. This company( State Farm) is just the worst for car insurance. Also I told them three years ago my new address, which is an area where the rates are cheaper. They never changed my quote, and have been overcharging me for this whilentime. When I brought it to their attention they only want to refund me for one month, in my eyes, that is a crook.

Avery, who works in John Buggs office is the epitome of excellent customer service, combined with knowledge and expertise to assist with the best choices to fulfill a clients insurance needs!-Ms. Childs

Great rates. Great people

Had been with state farm about 6yrs . I had carried liability with no break in policy . I recently bought a truck with a bank loan so I needed full coverage, so thinking i had been a good paying customer for years thought I wouldnt have to shop around that they would give me a fair deal !!!! WRONG!!!!! they over charged me by almost $70 a month, no customer loyalty there ! Then still withdrew the outrageous amount from my account even after canceling now my Bills are suffering. Not at all happy !!!!

After getting the run around with other insurance companies,I finally was able to get insurance I could afford ..

Very poor customer service! Finally my issue was addressed after about the 5th phone call request.

Very bad place! People working there would make you feel that theyre having a very hard time serving you!!!

Hes my insurance man for my car and house.

John Bugg is the man when it comes to insurance matters!

Amazing service