My experience is split.Had to leave my dentist of 15 years ; due to it being out of network. Brush 32, in network, many co workers are patients.Been a patient less than a year.My first cleaning :There’s no dental hygienist, dentist did cleaning; came back for crown fitting and a cap; after capI noticed my teeth shifted;brought it up to dentist ; was told that probably not shifting- the cap wouldn’t’ve caused it.Got my crown,since then, teeth have shifted so much that I now have a gap ;my last visit-brought it up again, was told that Teeth are constantly shifting and that I’m probably just now noticing it. She did notice some bone loss is the cause of shifted teeth, but only after i pushed for more info.The cleaning was rushed, dental assistant- not Shelby-hurriedly Polished and flossed my teeth.There was no talking through what was going on as far as how the cleaning was going to go; she seemed impatient with my questions.Left there with sub par cleaning.Good stuffVery thorough on Covid procedure; felt very safe.Reception and check out delightful. Shelby -dental assistant, very accommodating.Parking is great.In conclusion, Felt dismissed by dentist. 👩🏽‍⚖️

Great team. I have a lot of work to be done and they were able to help me work on a plan to pace out of pocket expenses that insurance wont cover. Very gentle and have helped me overcome past bad experiences with other dentists. Highly recommend.

RECOMMENDS UNNECESSARY WORK. I’m providing a low review because I was told I had 9 cavities which would cost +$1200 to address. I got a second opinion which found ZERO cavities (after X-rays and a thorough exam). Unsure if this was a mistake at Brush32 or an intentional way to drive revenue. Either way, I would not recommend. Save your money and avoid unnecessarily procedures by visiting a different office!

Clean, Professional and courteous. Made me feel at ease. I had not been to the dentist is a fairly long time and was anxious. The staff was calm and helped me feel comfortable. They explained the insurance and costs which were much more reasonable than I thought. I am happy I chose Brush32.

First of all, they called to cancel my appointment 2 hours before I was suppose to go in for a cleaning, due to shortage of staff. I decided to give them another try and called to rescheduled. I specifically told the receptionist that I needed a cleaning. I informed her that I wanted a one time visit for x-rays and the cleaning together because I didn’t had time to make two visits. They decided to schedule me for a cleaning on Saturday, August 28th at 1:30. I arrived and it took them over 40 mins to take my x-rays and photos (which was totally understandable since the assistant was a travel). Thereafter, Dr. Castro informed me that they were not able to do my cleaning today because they were short on hygienists and would have to come back another day. My insurance expired by the end of the month and needed this to be done. Instead they made me waste my time. I will not be coming here again and I definitely wouldn’t recommend this place.

The folks at Brush32 are quick ! They were able to get me in the same week as my request and I got my cleaning finally after over a year of not being able to see a dentist. Great staff! Quick and direct.

Always attentive service, organized and clear with treatment cost.I appreciate very much that they open some saturdays.Good follow up with emails and text for appointments, convenient for busy workers.

Everyone was so nice and polite but the reason Im giving the lowest rating possible is because the dentist told me that I needed a root canal and a crown by only looking at my x-ray, pointing at the white spot. I even got a quote for both procedures and almost said okay. I got out and consulted two other dentists with the x-ray and both told me that there is no cavity whatsoever, and the white spot is just a filling. I was shocked that I was almost talked into an expensive, painful, and irreversible procedure which is basically a last resort when a cavity is too serious. This happened to me a year ago but it still haunts me, and makes me worry that there are people out there wholl get their teeth basically killed for no reason. Your teeth does not grow back and a dentist has to try everything to preserve the original teeth. Always think twice and get a second and a third opinion before you get an invasive procedure like root canal, which is basically destroying a teeth. Check out Jakes and Bridgets review as well, they had a similar experience. I thank two other dentists who still has a sense of duty and not treating their patients as walking ATMs.

Dr Castro did a great job! All the staff is super nice and helpful!

Dr. Castro and her staff were very thorough to explain pricing and procedures. Their rooms are clean, and equipment is up to date. Really happy after my third visit and would recommend the Central Austin location any day!

Dr Castro and her wonderful, caring staff have been nothing short of amazing over the course of all my visits. All the work has been top notch and they constantly go out of their way to accommodate both my schedule and also my time while in the office. Highly recommend to folks who looking for a new, amazing dentist or for anyone wanting to make a very positive change!

Great patient care ! Very friendly and welcoming ! Dr. Castro is very kind as well as all her staff. Happy I chose Brush32 of central Austin !

Everyone was super helpful and kind. Dr. Castro was very knowledgeable and explained everything in detail to me. I highly recommend!

Professional staff who made me feel welcomed to enter the office. Great attention to detail and clean environment!

After just my first visit at this location I knew I wouldn’t have to look any further. The ENTIRE staff of Brush32 Central Austin is beyond nice, and make you feel at home to their best abilities. And it’s obvious to me that they are happy to be there.Now I actually look forward to going to the dentist because they do that great of a job. Not to mention their facility is squeaky clean, and health is their top standard. They take everyone’s temperature and even have you wash your hands when you enter their building. I would recommend Brush32 to everyone and their mother, and I have faith that all of their other locations are just as amazing!

Fast, efficient, and friendly. Im usuallydrowning or gagging at the dentist, but the staff did a great job in the cleaning was very comfortable.

Brush32 has cured me of my dental anxiety! Serously, every experience here has been amazing. I feel Im always informed about what is being done and given options, instead of being upsold on potentially unnecessary treatments. Everyone here is super friendly and the office is comfortable. Highly recommend coming here if you have any phobias involving dentistry like I did!!!

Love the care. Dr. Castro is the best in biz and cares :)

The front desk staff is incredibly rude and unpleasant to work with. They mismanage your time and information is not provided consistently.The front desk staff does not follow PCI compliance. In addition, there were times in which I’ve waited over an hour long to pick an item up. I show up 13 min late after calling them in advance informing them of this. They decide to no longer see me. There is no customer service when it comes to this company.

The entire team here is nothing short of amazing! They’re always attentive, cognizant of time and professional. Highly recommend Dr. Castro and her team!

Updating from 1 to 3 stars. Brush32 called me to see what they could do for me to remove my original review. I wasn’t ready to do that but am adding more stars because I had a great experience this morning with dental assistant Shelby. She is very knowledgeable, efficient, and kind.——-This is the perfect dentist for you if you have all the time in the world to sit in a chair. Like, hours.I’ve given this chain of dentists a chance over two years and two different locations in my city. They have repeatedly let me down. The first time I went (on my birthday—what a mistake), I had to wait in the lobby 45 minutes until I was seated in a room...only to wait even more time before cleaning began. I had mentioned it to every receptionist, hygienist, and technician that I was pregnant and didn’t want x rays, yet they still brought me to the x ray room and tried to get them! I broke down crying when they said they couldn’t do the full exam without x rays, even though I’d had my x rays mailed to them from my previous dentist. So I’d waited forever for nothing.The next checkup I had, I brought my newborn baby with me, as I was on maternity leave and there was no one else to care for him. Again, I had to wait over 25 minutes before they began my cleaning. My sleeping baby started to fuss; I had timed the appointment very carefully between his feedings, but Brush32 took forever(!!!) and he needed to be breastfed again! I did not want to do that in the dentist chair.Each time I arrive at Brush32, I sit in the dentist chair for MINIMUM 25 minutes until they start work. Then, they walk out and leave me alone for 15+ minutes at a time! One time I even walked out of my room to ask where my hygienist had gone—they didn’t know. Today, for something as simple as teeth impressions for a mouth guard, they took over an hour! They had to take the impressions THREE TIMES because they kept messing up.Not only do you have to wait forever at Brush32, but the receptionist/phone staff is a bit pretentious, an unpleasant quality for the face of your business. I will say that the dentist herself is lovely, but not worth the rest of this circus.

Excellent customer service and very professional. Adopted extra screening measures to account for Covid. Upon arrival, signage posted requiring face mask, temperature taken at front desk with no-touch device. I proceeded to back area where I was asked to wash my hands, then the chair to be seated for teeth cleaning. Staff was friendly and I felt I received quality work. My teeth feel cleaner and shine now! :) Highly recommend!

Everyone was friendly and professional.

Everyone was VERY nice. The doctor explained everything in such a nice way and I felt extremely comfortable with all the staff here. I’m new to Austin so I was in need of a dentist and this has definitely become MY place

I booked an appointment last week for today 08:30am and at 08:14am, when I’m already in my uber and 5 minutes away, they call to tell me they were having difficulty verifying my insurance. Are you serious? That verification should have been done last week not today. How unprofessional

Super easy to schedule an appointment, everyone was very friendly and they explained everything they were doing/would need to be done. Definitely recommend!

Great experience! Thanks!

Very accommodating and nice. Extremely detailed and answered all questions that were asked.

Dr. Castro is attentive to details & takes time with the patients to explain treatment options.Great dentist!

My only concern was the dental assistant, who seemed to be an intern. She had difficulty with the x-rays and temporary crown. The office was very courteous and very conscientious during these Covid times. The dentist was great.

Finally a Dentist office that explains everything in a way I can understand, and actually gets things done! I’m happy I found them! The staff are very few and don’t mind answering questions. The pricing is great! I can actually get a lot of work done for the amount money I can afford on a strict income. I highly recommend Brush 32Dental .

I have had nothing but great experiences at Brush32 Dental Central, and after trying a few locations in the Austin area, I am most impressed with them! Dr. Castro and the whole staff there are very friendly and competent and truly take care of their patients. From communicating with Invisalign on my behalf and and handling my regular cleanings, I always feel well taking care of at this location and can’t recommend them enough!

The Staff was very friendly and considerate. I’ve never had any Dentistry done before and they made me feel as comfortable as possible. Dr Castro was really nice and talked me through the procedure to make me feel comfortable.

If I could give this dentist office a lower rating, I would. While the hygienists are pleasant and the current dentist seems competent, they do not make up for the rude and condescending office staff. A mistake was made by the previous dentist, Dr. Randi Polster, which then required a root canal. This mistake cost me time, income, and put me in an immense amount of pain. I visited the office 8 times in the span of 4 months. While the current dentist, Dr. Stephanie Castro, is not responsible for all of these issues, I should not have been required to pay for the previous dentist’s mistakes. This situation could have easily been remedied by the office staff. However, their inability to handle the situation professionally and politely really made the experience worse. Multiple appointments were canceled on me at the last minute and I was never contacted to reschedule. I was told incorrect appointment times over the phone, missed my appointment and then was condescended to over the phone by Laken, a particularly rude member of their office staff. I have never been more blatantly disrespected than I have at this dentist office. I strongly advise against visiting Brush 32 Central Austin.

Kind, caring, skilled team led by a knowledgeable doctor.

While Dr. Randi and her team are fantastic, and Michelle, one of the office staff is also wonderful, I have to give this office a one star due to the complex and shady way they bill for services, as well as the total lack of customer service from the office manager at this location.I have insurance and even with insurance, Im paying off huge bills ($1800+) for their services; two root canals and a filling. And now after having to pay $176 at the time of a cleaning, which is supposed to be free with my insurance, they are trying to bill me an additional $200 because they misquoted my out-of -pocket portion when I had a filling done last spring. Their billing is so complex that there is no way to even dispute the charges, because they say its the insurance thats to blame.If they knew last summer that I had an outstanding balance of over $376, they shouldve told me when I paid the $176 last summer instead of sending a bill out of nowhere this December. Something is dodgy with their billing, and my family will be looking for another dentist who is honest and transparent with their billing.

Dr. Randi and the staff are great. I’ve been coming here for a year and a half and there’s a noticeable difference in the health of my teeth. They do a great job of explaining what’s going on in your mouth and how to take care of it! They are fast and make going to the dentist very easy!

I havent been to the dentist in years and my doctor has been patient, kind and knowledgeable. Im beyond happy with the staff and services I receive. I love this place I recommend this dentistry to anyone.

Went in for tooth pain, ended up needing a root canal and crown, which was all done the same day! Dr. Randi and Chelsea were awesome! We all watched the football game while working on my mouth, super friendly staff. Ended up buying myself an elite package with them.i wont be going anywhere else except here!

Had a minor issue with temp crown that came off. Regular dentist not available on a Saturday. Brush took me right away! Great staff and doctor.

I’ve been a patient at Brush32 for almost three years now and love Dr. Randi Polster! She is knowledgeable and patient. She takes the time to understand your needs and figure out the best options. Juanita did my routine cleaning today and I have to say she is the best there is! Very sweet, gentle, and thorough. Office staff is always friendly and knowledgeable.

Everyone was very kind and helpful. Im not wealthy and they were very attentive to my concerns about cost.

Dentist and assistant was very nice but front desk was not friendly

Dr. Castro was amazing! She is kind, empathetic, and really listened to me. The staff was wonderful and helpful. I actually am looking forward to returning. Thank you all!

Moved to Austin late last year, and since then I have not had the time to find my family a new dentist. I started asking around, and after hearing amazing things about Dr. Randi from 4 separate sources, I called and scheduled my first visit.100% WORTH IT. - The office was clean, modern, and very close to work. Dr. Randi is as amazing as everyone described her to be! What an amazing office I found for my family and myself. Before my first appointment was even complete, I have already set up appointments for my 2 sons and husband. I knew from the minute Dr. Randi walked through the door, that my family would love her just as much. I definitely want to stress the convenience of having a Dentist that is ALSO a hygienist, AND (added bonus) she has pediatric experience! Grabbed a handful of business cards on my way out, everyone I know will definitely be hearing about my visit at Brush32! Thanks Dr. Randi!

There is not enough stars to rate this office!My first visit was awesome all the staff Michelle, Corine, Dawn, Dr.Dawson, Dr.Randi and I cant remember the rest of the staff were very welcoming! I love how they explained the procedures, payments, and are able to work with me and my schedule.The service was awesome from start to finish with a friendly front desk. The dentist and staff operated quickly, yet were also attentive and engaged, giving me feedback on my oral health. My second visit which was to get my general work done was great! It has been a pleasure, Im looking forward to come here and have mine and my daughters services as well.Thank you so much for your service !

Randi Polster is the kindest dentist I have ever had work on my teeth.Getting a root canal, I was beyond scared for a lot of reasons...by the end of the procedure it felt as if only a minute had gone by and I was done pain-free. The staff is full of the kindest people who genuinely care about the costumers well being. Id never want to go anywhere else. This staff is especially great with people who may fear dentist! Nothing to fear with Brush 32 Central...

Friendly staff, convenient location with plenty of parking. Always on top of reminding you when your 6month checkup is approaching. Overall great experience, and not overly aggressive to push you in to buying extra services/products. I would definitely recommend them to anyone

While the staff and Dr. Randi were very sweet and accommodating, I would watch out here --I went in to get a prescription for treating my canker sore pain and they said I needed 2 crowns and possibly a root canal done -- but I go to the dentist every 6-9 months.And so I left and I went to my family dentist the next day appointment to get a second opinion. After running a bunch of tests, he said my teeth were alright and I should just wear a night guard.Yes, dentists can have a wide variation of opinions but this seemed a bit extreme. So if youre new and they tell you you need a bunch of unexpected procedures done and you dont have horrid tooth pain -- hightail outta there!

The staff at Brush32 of Central Austin are super friendly and helpful! They always explain all procedures and go over, in detail, all costs beforehand. Dr. Randi Polster is very personable and knowledgeable and I highly recommend her and her practice!

Sasha and Michelle go above and beyond to make sure each guest has the most awesome experience possible! Amazing office and would highly encourage everyone to make this their dental home!!While I would love to say something else awesome about this place..I can’t..(you ladies still rock)..just wish they would get the entire company on the same page..turnover is a nightmare and the upper managers..they need help..staff is awesome though!

Look no further for an amazing dental experience. Great location, with a relaxing and positive atmosphere. Very importantly - their scheduling is wonderful. When I called to schedule an appointment, I was able to get in same day! Dr. Polster is probably the most genuine doctor I have had the pleasure of meeting. Her staff was very kind, knowledgeable, and were able to get me in that same day for a crown. The treatment was quick, and PAINLESS!! Best dental care I have ever received.... hands down!

I went in for a cleaning, pull a tooth that a cavity fell out. We ended up doing a deep cleaning. The dentist kept getting interrupted multiple times, she hit a nerve in my mouth. We called it quits. Staff never called me to reschedule.

Best dental experience I have ever had in Austin Texas the Doctor and staff were really helpful and understanding and caring I would definitely recommend Brush 32 to anyoneThanks again, Jeff

Excellent dental office. friendly staff and they make you feel completely comfortable. the dentist has personally called me to follow up and ensure teeth are feeling ok post having work done. love the personal touch and would highly recommend

The service was good they got straight to the point

The office was beautiful and the staff were warm and welcoming. Dr. Lewis was very nice and informative. She showed me pictures of my teeth so I could better understand where there were some concerns and pointed out details I didnt know about.Thank you for a great dental visit!

Always kind and professional. Love this location and recommend my coworkers!

Wonderful staff, very professional and amazingly friendly.

I have had a good experience at Mannem Dentistry. I have been going there for two years, and have found the following:1. Appointments are on time. I have never had to wait long for my scheduled appointments.2. Everyone on staff has been friendly.3. The dental hygienist is thorough and does a very good job.

Just started going here and the staff is always helpful and friendly. Dr. Polster is great! She takes time to listen and explain what is going on with exam and procedure. Also, the flexibility of Saturday office hours is a blessing.

Sasha and everyone at this location is awesome! They definitely made my visit feel personable and fun! Cant wait to see you guys in 6 months for my next cleaning.

Great customer care, quick efficient service.

Excellent service at this place! Highly recommend!

Dr. Castro was really nice and attentive to my needs and paid attention to my pain levels and adjusted accordingly.

Really great office -Dr. Randi is super nice and gentle. Sasha and Michelle helped me understand my insurance benefits so I was able to get my treatment done the same day as my cleaning.

Professional. Great. Awesome team!!

Everybody is so nice and Dr. Poster was great. She took the time to explain everything and she did a great job cleaning my teeth

Wonderful staff and amazingly kind and competent dentist. My daughters and I really like it here.

I stopped in for a dental emergency while I was on a recent trip. The staff was super friendly and very very helpful. I would definitely highly recommend this office.

It was a very long nightmare. I wont be going back to them.

I love this place! New facility is amazing, warm and caring staff. Dr Mannem is very gentle, professional and funny too. I feel very taken care of here!

Such an amazing place! Everyone is so helpful and friendly. So glad I came across Brush32! I got a same day appointment.

In town visiting family (I live in El Paso) and had a dental emergency! Long story short,called all around and no one could see me. In excruciating pain, called my previous dentist 3 hrs away and was willing to drive for an appt but they called a sister office (Brush 32) near where I was staying and they were able to fit me in and even stayed late til 7pm to finish my root canal! Dr. RANDI and the entire office were so so sweet and just awesome! She even called next day to check in on me. Best service hands down!

Dr Mannem did two crowns for me, and that is certainly no fun. She was extremely patient, has an excellent staff, and I never had any pain. I highly recommend her.

Great visit to the dentist. Friendly staff!! I would totally recommend.

Dr. Randi is great and helped me when I came in with a toothache. I love how modern this office is. They even texted me to remind me of my apt! I never thought I would say I love the dentist ....but .... :)

Staff was very sweet. The location is very close to my work, and the day I called, I was able to get an appointment the same day!

Love love love. This office. If you have to tto the dentist. This is the BEST place. Cheryl Cavanaugh 😃😃😃😃

Amazing!!!! I found my permanent dental office! Thank you to everyone that made my visit smooth and easy!

Ive never been to the dentist by myself before and Corrine was amazing and made me feel so comfortable :)

Great, friendly staff. I could not recommend them enough.

Great staff and service. More than happy to recommend it to anyone.

Diagnosed multiple cavities which were not confirmed by second opinion. Beware.

Excellent dentist and staff. I was very pleased.

I really enjoy the personal touches like sunglasses, a squeeze ball so that my hand does not go to sleep and television for long session.

They are excellent. They worked me in because I had to miss an appointment due to an illness a month earlier even tho they were booked.

Outstanding, friendly staff and great dental care. If you are uncomfortable at the dentist, I recommend this office. No judgement, just made sure I was completely comfortable.

The office is in a great location right off 35th in a very nice center. Dr. Mannem and her staff are extremely welcoming, kind, and professional. If youre looking for a solid dentist in central Austin I recommend Mannem. #dentistaustin #mannemdentistry

My family and I see Dr. Conly, as associate of Dr. Mannems and shes fantastic. Her & her Austin staff take the time to make the experience a positive one. I hope I never have to see another dentist again!! All my dental work thur far has been pain free, I would definitely recommend them to anyone, especially if youve had a scary experience in the past. They will help you conquer your fears!! Love them!!

Super chill

Great dental practice, makes you feel at ease!