Had Matt Cannon out to the house today and he was great! Went way above and beyond which is what I’m noticing with this company. Matt found 6 hornet nests and many ant mounds. Sprayed inside the house as well. Was a pleasure having Matt over he was happy to be on the job which is always refreshing to see someone that likes what he does and takes pride in his work. It’s easy to tell and was a good feeling to have someone like him to complete this job from a-z.

We had Jake L as our service technician and he was amazing, he made sure to remove all the insect harborage on my home, including under the second story eaves. He applied the sprays in such a way as to drive insects away from my home and just in general went above and beyond. We have used Aptive for over a year and this is the first time I have been moved to leave a positive review. Jake was overall awesome!!!

I have been using Aptive for a few months now and I have seen a difference in not having fire ant hills and wasp this year!! Terrance came today and did inside and outside the house and he was awesome! Extremely professional and friendly!

Matt arrived earlier than expected but called 30 minutes ahead to let me know. He removed two wasps nests and was very engaging with me. He checked the rest of the eaves for other nests and checked for ant beds. Further, he suggested and replaced the sticky pads in the garage. He went above and beyond. He is very friendly and provided a very positive service. Thank you Matt!

Matt is soooooo nice! It’s my first time owning a home and bugs are my worst fear. So naturally, I’m gonna get you guys to come out here and help. But Matt has been so sweet. He gave me so much information in regards to the questions I had and even told me some things about spiders and how to deal with them during the mating season. Honestly, I’m very grateful he came by because I was already having a poor day and his pleasant personality definitely put a smile on my face. I sure do hope I get Matt again and if not, we’ll anyone else would be extremely lucky to have him. He’s the best!!!!

Brandon has been amazing! Great services, very polite, takes his time and is always on time. He always has a great relationship with my large dogs. Couldnt ask for better services. Very happy we made the change to Aptive!

Aptive as a company is terrible. Our bill and our contract is and stated quarterly service but they have been charging us 8 times a year for over a year now. When we brought this up with them they tried to tell us this is the plan we signed up for. But it’s not. And the bill clearly states quarterly service. They said they’d get back to us about refunding our money but never did. We have now had to contest the charges with our credit card company.But Terrance is AMAZING and professional. We love it when he is assigned to our house. Everyone else is unprofessional and seem to care about their job.

Luis was early, which was good. Luis was very professional. Greeted us and was respectful when speaking to us. Asked questions to make sure he performed all tasks we needed. He also sprayed some extra areas when he noticed fruit flies had moved to the walls. Luis was transparent about his work and what safe guards we needed to be aware of for our family and animals. Luis and Carter, who came by to check on us, made sure we were not overcharged when they noticed a discrepancy. I would advice letting the sales personnel know that when the lawn is high, the tech cannot use the spray, BUT can use the granuals. This was the only ‘issue’ I noticed. We moved from ABC to Aptive because you have more things you provide to care for bugs, such as, spraying higher, spraying the bushes and trees, and spraying and brushing across the eaves. Thank you for your service. We give Luis and Carter a 5 our of 5! Got some really good guys working for you!

It’s a good thing I was home. Apparently since my last servicing 3 months ago they have changed their policy and are now not spraying the yard as part of their regular service—even though I have been a customer with them for two years. I asked to confirm the services performed. And that was when I was told this was no longer standard as they were now offering new marketing “packages” for new customers. Thankfully, the tech (who was a very nice and knowledgeable young man) stated he would provide the yard spray since I was a “grandfathered” customer. I am NOT blaming the service tech. I am, however, concerned about management not providing proper communication to their techs or longtime existing customers about policy changes that could impact service we have been paying years for.

Susy (sales rep) and Les (technician) were both very knowledgeable of their products. Understanding and professional. As for the business and products, they do communicate with you. Offer a very much needed service.Great job guys.

Honestly the nicest guy in the world came to help me, Mat was awesome explained everything and was honestly just such a great person

Trying to call. Long wait time. I hang up. The automated call starts. I pick up and then I am placed back on hold. What is the point of that? If I want to hold for that long a time, I would have not hung up. At the very least be ready with an available agent once you call back with automated calls.

Matt C. was very thorough and patient with all of my questions and made sure that to confirm the price of the service before he started work. He gave me time to move all my plants out of the way and made notes about what I would like each time our home is serviced. He did a great job!

Sasha Kuhn did an outstanding job today. She has been by far the best tech Ive experienced with Aptive since Ive been a customer. She communicated with me at several points including a heads up call on her way over, a thorough discussion of the problem areas when she arrived and then again during her treatment of the property and finally on her departure as well. I appreciate that she listened to me and took the time to do a very thorough treatment of the property. She even climbed into my attic to see if there was any signs of rodent activity. Overall, Sasha is an excellent technician with exceptional customer service skills. I would like to request her for future service please. Usually, I get a different tech every single service call. (And not all techs are created the same.). It would be wise to utilize her knowledge of my property already for future visits. Thank you and great job, Sasha!

Aptiv has been great & come back for free re-spray at any time!!

The tech that came was Nick. He answered all of my questions. He was knowledgeable of the task he was to perform. He was friendly and professional. I am having extensive service to rid my home and property of fleas and he explained everything that he was going to do on the property as well as in my home. I feel confident that this process will work.

I’ve been with Aptive for 5 years. They are always easy to get a hold of and always come out in between visits if I need it. They are the most affordable service for the value that I get. The technicians are always super professional and make sure that all of my issues are resolved before leaving.

World class service, I had the pleasure of experiencing Jake and Joshua. Both gentleman were very informative of their products and services. We had our home serviced expeditiously. No hassle and pest free. Recommend 10/10.

If this review would be based on Terrence, I’d of given 6 stars. He was on time, very professional, extremely polite and respectful. He treated the inside, outside front and back and was very thorough! I had tried Aptive before years ago and was very disappointed and unhappy with them. The guy who came out twice did not even treat the yard. So I was asked to give them another try since they’re under new management. Trust me, with a person like Terrence on their team, they should be getting great reviews. I hope he is the person to come back for future treatments. He’s a HUGE asset to the company. Thank you Terrence for doing a super job!!

Wes Ray came out to do our service. He was very professional and courteous. We asked if there was something he could spray indoors for the small ants we have seen lately and even the occasional roach. The roaches we find are always dead. He came in and took care of the kitchen and the bathrooms and even explained to us that the reason we see the dead roaches was most likely because they come through the plumbing but as long as they come in contact with the barrier they create outdoors they will die.

Quentin was awesome! He was able to treat our yard for fleas so that hopefully we will be able to be rid of them after also treating our animals. I love that he rang the doorbell to let me know he was here and I was able to let him know about our flea problem. The service was quick and easy. I love that I dont have to think about our pest control.

Polite individual.. explanation of what he was going to do was clearly understandable, service didn’t take long at all. Poor guy needs a better uniform for his job, he’ll mess the nice clothes up, should be more comfortable attire. :)All in great job

Their actual pest control is great however because they could never get the billing straight each service was such a PAINFUL process. We tried auto draft of our bank and our credit card and even paper invoices. This company was not capable of properly billing or even taking my money without sending our account to collections. (If you have my credit card information sending to collections seems contradictory)

Just had Donald out for a pest control and treatment session. He was prompt, professional and positively communicative and receptive to my needs. He listened to me discuss the areas that needed extra treatment due to some chronic ant infestation in a column in our outside porch. Aptive is lucky to have techs like him, these are the folks doing the work the company provides. I hope to have him on the schedule for our neighborhood in the future.Thanks again Donald!-MJF

Excellent service, very pleased. Technician Doric Sayre helped explained possible issues and provided recommendation and applied those solutions on same visit. Also help remedied additional findings. Excellent communication, professionalism. Speaks very well for aptive service as a whole.

Great service! I have been customer since almost 2 years and they are very prompt and attentive to our requests. They service professionals, such as Matt Cannon, are also great in accommodating our requests.Thank You

We have used Aptive for several years. Good experience. They come quarterly and will retreat between regular schedule if we have a pest problem.

Jacob was our tech. He was helpful and professional. We have been more than pleased with the service we have received for more than a year.

The service was thorough and timely. We had a few incidents with bugs inside and it was treated well. The worker was kind and quick to help all our needs!

I have been with Aptive since August 2019. I have always had excellent Techs and they are all professionas. My latest problem was with fleas and I immediately called Aptive for help. The next day the tech arrived at 11:00 am to spray all that was needed. Thank you for being a great company.

I loved how quick and responsive they were. I got a call minutes after I requested a quote and they were out for their first treatment within a day. They came in my two hour window and sent a text 15 minutes before arrival.

Aptive has the best technicians! Les Pruit was exceptionally knowledgeable and personable. It felt like l was talking to a friend who really cared about my pest problems. I highly recommend him and this company! My dog likes him too!

Tech showed up on time and did a great job. Very respectful and professional. Answered all questions and accommodated all requests. VERY satisfied!

These guys go above and beyond to take care of all my needs. I havent seen a roach since we started the process with these guys and they come regularly. Call them back one time because we discovered a rat. They came right away and set traps. Thanks for the great job yall do.

Awful customer service! Signed a one-year contract and asked to be billed monthly. This did not happen. Called customer service, still did not get fixed. Each time the technician came out, only half of the area was treated and my bug issue was never resolved. After one year, I am still getting billed for a new yearly cycle that I did not agree to. Now they are refusing to refund my auto-draft. Nothing but problems with this company! Do not recommend!!

Spencer from Aptive did our quarterly spray today and he did an amazing job. Spencer was thorough, professional, and showed great attention to detail. Thank you, Spencer!

Joel was very professionally inclined and passionate about his work. I was informed step by step on what to expect, the organization of Joel doing work on site was pretty impressive, clean cut and consistent.Thank y’all. 5 stars!

Technicians are always personable, attentive, and responsive. Very courteous and pay particular attention to areas where I reported seeing insects since their previous treatment.

The technician that came out did a fantastic job, they were very friendly easy to talk to and they listened to what I had to say. I would love it if the two technicians that came to my home could come all the time. They did a great job. 5 STARS 🌟

Aptive was on time, the tech explained everything that was going to happen and asked if I had an questions or concerns about the service. He treated the whole from and back yard...we are on a 1/4 acre that seems like a pretty good value to me. I look forward to all the crawly things in the grass to die. Thanks!

They said, that I could call for a reservice at any time during the month. So I did. The lady who took the appointment was incredibly nice. They made me an appointment within 24 hours. They came back for a re-treatment because of the extra rains were getting extra mosquitoes. Plus as I was showing him the areas-not to spray, because of the butterflies and bees, a disc in my back slipped causing me excruciating pain. He stop what he was doing came to help me make it back into my house. Offered to call EMS. Brought me in the house set me down on the couch as my attendant got me an icepack. He actually called about an hour later to make sure I was OK. What are incredibly nice in person and employee. I definitely will refer this company to anyone I know.

This guy was the best one you sent out

The young man that initially sold me the service was extremely personable & knowledgeable about the service & safety. Lionel scheduled the appointment for my first treatment & explained details of the service the technicians would provide. When the technicians arrived,Brandon, Louis & Mitch explained everything & went about spraying the inside & outside, removing spider webs & wasps nests & treating the yard. I highly recommend Aptive Environmental to protect your home.

We received the initial service on July 9, 2021 and agreed to a one-year contract for 6 additional bi-monthly occasions of service. On July 28, we received the initial by-monthly service. On August 20th, 23 days later, we received notice that we would be receiving another occasion of service. Because of the short period between the first two bi-monthly visits, we cancelled the second and received an e-mail confirming that the service had been cancelled. On August 23, our credit card was charged for the cancelled service. I was able to get through to the company but was transferred to corporate who apparently hung up during the conversation. I have been waiting for over an hour on a second attempt to reach the company but continue to remain on hold..

Matt Cannon was great. Very polite, informative, and I saw him complete all the items on the list that Aptive says will be done. I appreciate his thoroughness!

Usually, when someone comes to my door I am an expert on saying no. This guy was so easy going, thorough and likable that I listened. With a great deal, I ended up agreeing to try the service for fleas. The very next day another very respectful easy going gentleman came out on time and took care of inside and outside with great care and detail. He let me know more than once that if I had any problems they would come back no charge. Fleas are the pits to deal with, it I’m feeling optimistic.

Super nice, professional people! They take the time to explain all services and do an amazing job of getting every inch of my yard and house inspected and sprayed. 5 star company!

Our service tech Marcus Bell did a great job and went above and beyond expectations.

Fantastic service with Matt Cannon. Very experienced and I felt very well taken care of. 5/5

Very responsive whenever I need them; service providers are always professional and friendly.

First service visit so far and Im impressed. I was unsure about my appt window and customer service answered my question quicky and easily. Also sent a follow-up message to my tech Wes Ray who responded with also very promptly. He showed up, explained the whole process and made sure to answer any questions I had before beginning his work. So far, Im impressed with their service.

Josh was a very professional. He explained everything and then sprayed and explained not let the dog out for about 1 hrs.He was great.

Tech was awesome! knowledgeable, friendly, wore his mask(I told him it was up to him), added a few extra bug “pucks” for a trouble area we’ve been seeing. And took care of a wasp issue that was starting to arise outside.

Matt Cannon went above and beyond to address rodent concerns and took care of the treatment for ants, wasps and hornets. He was helpful, prompt and leading the way. Thank you Matt !!

Spiders & silverfish. Nice guys, good explanations. I felt they did a very good job.

Called earlier to reschedule receptionists said they can do it in the rain.. Gave her a different number to call when they were 30 minutes out, that never happened. Technician then called me saying he was 30 minutes out, gave him the number to call that never happened. He said because of the rain they would reschedule the outside, that never happened.??? Outside was treated.Why is customer service not important?? And he sprayed the grass when it was wet. How is the product supposed to dry first like he said??

They never answer the calls, horrible customer service, Now I have been trying to cancel my membership but nobody answer the phone ( how can I cancel my membership?) horrible experience .

Brandon and Keith are amazing. I had my first appt and scheduled service about 2 weeks ago and noticed a mud dobber nest and some sugar ants in a window seal a few days ago. I called and they came out very quickly. Brandon and Keith came this time and were super amazing and friendly. They treated the areas again and got rid of the nest ( I’m super allergic to wasps and bees so that’s awesome) and even cleaned up some old spider webs and treated my new mulch for possible ants. 5 stars for Brandon and Keith!

Great guy. Very nice and informative. Helpful and punctual.

Always forget to refill bait stations. Have to come back, then charge me an extra service charge. Wanted to cancel this month’s service. Called 6 times to cancel and the guy still showed up… and he left my back gate open… again! Piss pore service! I am terminating with this company!

Brandon was phenomenal!! Not only was he very knowledged in his job but also a friendly guy with a great personality! He treated my home and family with kindness and great care! I would rate him a 20/10, that is how great he was and would also recommend him to come back and do my services from this point on! With amazing workers like Brandon your company will always be great! He listened to all concerns regarding our house and What precautions to take as we bring in a new puppy! Thank you Brandon for being the best technician we’ve had since joining with Aptive!

We have been using Aptive for pest control for almost two years now. Today we decided we were finally done with them. I’m not sure if it is a new pest guy that does our route, but three times in the past year the man has left our back gate open and our dogs have gotten loose. In my opinion, if a gate is closed and you have to open it to walk through it, a grown man should know to shut that same gate and close it when he leaves. It’s frustrating having to double check that the gates are closed every time they come spray. We have made complaints before, but apparently this man was born in a barn and doesn’t understand how to close gates and our dogs got out again. It’s just disrespectful, out dogs are family and if they got out and we’re hit by a car because the pest sprayer doesn’t understand how to close a gate behind him i would be furious.

We have a service contract with Aptive. When the person arrived, he mentioned that he did not had any chemicals to spray the interior of the home. He just sprayed the exterior. This was despite the fact that we had requested them to service the inside of the house. We had arranged for someone to be present at the house to give them access to the inside. Dissatisfied with the service.

Called several places before I decided on Aptiv. Jessica was informative and very friendly answering my questions and scheduling me. DJ arrived on time and was very professional and was quick and thorough. He too was very knowledgeable and answered all my questions. Glad I went with Aptiv!

The representative and technician were very knowledgeable, friendly & courteous. The technician arrived on time and finished his job quickly. He left only 30 minutes ago, so I cannot at this time tell if the treatment was effective.

Josh Miller did a great job. Courteous and thorough. Thanks Josh and Aptive.

Have always been quick to respond to treatment request in between quarterly services. The technicians that come to the house are always professional.

Ive used several exterminators over the years and Aptive has been consistently better than anyone else. My exterminator, DJ, is on time, thorough, and very kind. I like that I get a text message ~45 minutes in advance that tells me when theyll be here. The customer service I receive from Aptive is great and theyre somewhat less expensive than other service providers! Its no wonder so many people in our neighborhood use them.

Every team member I dealt with was very professional and knowledgeable about what they were doing.

They’re affordable, effective, professional, communicative, and they’ll come out for free for “re-service” between quarterly treatments if needed.

The tech who responded on our follow up was great. Extremely professional, helpful, thorough and informative. I had just had a lot of work done in the yard and found a baby scorpion and a couple of roaches in the house. He set traps and sprayed inside in the problem areas and then treated outside to prevent more from coming in. I was very pleased with the response.

Cannon was great. He offered me a service I didn’t know was available and then told me why it was beneficial.

Brandon was on time, friendly and did a super thorough job. Very happy with this service.

I have been with this company for over a year and have been very happy with them. After the 2nd treatment it took care of our insect issues. Ive been with other companies and started to think they were all the same till I started dealing with Aptive. They communicate well, easy to contact and go out of their way. Every tech that has been here wears a mask and booties to cover their shoes which I certainly appreciate! Brandon just sprayed our home and I cant say enough great things about him! He came right on time and listened to my concerns. Truly one of the nicest guys. He is such a hard worker, very informative and personable. Aptive appears to only hire outstanding people and I plan on staying with them forever because of it!

The technician was very sincere and highly responsible toward the service he provided. We were very satisfied with the service. Thanks so much!!

My friend sent a referral and within 2 minutes I was called to go over options and set an appointment for the very next morning; am still rather shocked at how quick and painless this process is! My exterminator (Ernie- 10 outta 10, the best!), did an inspection and treated literally everything I mentioned and did so in a way that my dogs would be safe as we needed inside and out treated. This company offered a great discount, are willing to work with us being military and are more than willing to return in between treatments if anything tries to move in during that time. Cannot recommend them enough!

Had my quarterly service and while Terrance was out there, took care of some ant piles that were trying to form up as well as some trouble spots I had mentioned. Terrance was professional, quick, and friendly.

First time using the service and Brandon was professional, courteous and informative. He let me know everything he would be using, how it works and what he would be doing. Detail is everything, employees like him keep my business.

Mr.McWilliams (our service tech) did an extensive spraying/ brushing of my home and grounds. He was very knowledgeable of the varied “critters” My home presented. We are adjacent to a green space. I would request he do my next servicing. He is the best pro we have had yet.

I love Aptive as my pest control service. The techs are super friendly and quick to get the job done. During the pandemic they enter the house with a mask on and since it was raining today, the tech put booties on over his shoes to not track any mud inside my home. I have quarterly service, but they’ve always come out for free if I see bugs or have any issues after the service. Efficient, affordable, and friendly service.

I have been using Aptive for a while now and they are always prompt. They are thorough especially with any concerns or issues I am having. They are always so professional and friendly.

Recently had service and my technician was amazing. Very informative and pleasant to talk to. Thank you guys so much!

Very friendly salesman and competitive pricing. But the service didnt seem as comprehensive as advertised. The spraying led to a lot of dead roly-polys, but I havent noticed a significant improvement beyond that. If anything Im seeing more bugs. Im not sure if that is because of the quality of the service, but it could be.

Impeccable! My wife and I have never been this impressed with any service provider much less an exterminator. These guys are the real deal and they take the time to explain everything.

John Vallejo was awesome! Very polite & courteous. Took care of everything we needed with a smile. Very friendly.

The Technician that came out to my home was all around good. He communicated what he was going to do, asked me questions about my home and answered all the questions I had for him. This company has been good to me and my home all year long. They do wonderful work and I highly suggest using them.

Wesley with Aptive came out twice to my home to take care of some vermin! He is very knowledgeable and takes care of the job quickly.

Ive had nothing but positive experiences using Aptive as my pest control service. Every single person Ive interacted with has been incredibly friendly, professional, customer-focused, and quick. I highly recommend Aptive because the service level alone makes this a good value. Not to mention, mynpest problem is 99% resolved in just 4 visits.

Professional, friendly and knowledgeable. Rarely have spiders or ants in house, but when I do, they come out and take care of them.

The staff is professional and honest. We were using a competitor for almost 2 years. We have had much better results in just over a month now with Aptive compared to the competition.

They are prompt, always helpful and kind, and never intrusive so I can continue to work while they ensure my home is big free

I have used Aptive for about 2 years. Today Wesley was informative, answered all my questions and did quality work. He was very knowledgable and professional. Hes an asset to the Aptive Environmental Team. Thank you!

Aptive came to my house within the time frame they had set. Gabriel sent me a text message letting me know his estimated time of arrival which I appreciated so I knew what time they would be here. He was very informative covered all bases and gave me information that I didnt even know that came with my plans so I really appreciate that. So far from my experience Im really happy I chose this company.

I highly recommend this company, the guy that came was very kind and explained everything and was showing and telling me what he would do and where he would put it. I’m highly satisfied with this company so far

We have had some kind of pest eating the leaves on our beautiful flowers out back and Joel took the time to look and find that we had snails eating the foliage, he treated the area for us, along with taking cate of the wasp nests.

Gave a three star due too it was a first service and have no idea how well it will work . So asking for a rating seems backwards at this point.

First let me say the service technicians that came out to spray were absolutely amazing. Every single one of them every time!! So this review is NOT directed to their professionalism. We also enjoyed the actual service and the effectiveness of the products used. The issue my husband and I have is with their billing/scheduling. We signed up for quarterly service and were told we could anticipate service every 60-90 days (aside from the initial visit which is broken up into 2 and scheduled 2 weeks apart). Aptive continued to book and schedule us repeatedly. Even twice in the same month. Keep in mind you pay every time they come out! I tried calling to correct the issue 4 times. One time i got a text saying they were coming the next morning at 11pm! I called the hotline at midnight to resolve the issue. In the last 2 month we were scheduled July 6th, July27th, and August 7th again, this is supposed to be quarterly service?! AND, I am NOT a new client I had been with them for over a year. AND this has happen multiple times! I tried to give them the benefit of the doubt and and opportunity to rectify the situation but after the 4th time we are done. Aptive, please fix, update, or change your scheduling system because at the end of the day we are left feeling like Aptive tried to scam us by booking us repeatedly.

I just needed a re-treatment for the surface because coaches had reappeared After the Storm. The gentleman (Devon) came as he always do. Did his Services very professionally, he done everything that I asked made sure that he laid the traps that I needed and quick and very effective. I always like to see when he comes he always listens to everything I asked and he does everything that is needed. I really like when he comes. Absolutely great!!

Aptive comes out as a quarterly service. They do a great job. If at a later date we find ants they will come out for a re-service.Anthony was the tech today. He called at he arrived to ask about any specific issues we had.They let us know what work/ treatment had been done.

Great service and friendly technician. Brandon took the time to ask if I had any specific concerns and listened to me and took care of my concerns. He was very thorough and professional. I would definitely recommend this company.