Service took great care of me. Had a no start issue and I was kept informed the whole time. Love all the staff so friendly and helpful. Keep up the great work!!!!

If I could rate it less than one star I would. Made an appointment to get my daughters oil changed, tired rotated and state inspection and overall inspection as she is driving the car across the country for college.First, the service was awful. I had an appointment but it took hours for them to get to it. Then they kept forgetting me and I had to ask about it. I finally get the car back and the printed inspection back. According to them, it passed everything with flying colors.Since my trust was now so low with them, I took it to Lambs Automotive to have it checked out, a second opinion. At Lambs they found the water pump was leaking, the fuel injector was gunky and not set to drive 2000 miles to school and three belts were cracked and needed to be replaced. I trust lambs - I had my car checked there for the drive too and it passed everything so they, unlike Covert, are not trying to pull one over on you.Several days after our Covert visit - with the clean bill of health - I got an email stating during your visit, we recommended an important vehicle maintenance for your vehicle... brake linings require immediate replacement. Of course, they gave me a $20 coupon towards this crucial repair. First of all, no one talked to me about the car or any needed/suggested repairs, second, the print out they gave me showed the breaks as good and lastly, Lambs did not find any repairs needed on the breaks.Do NOT take your car there. Do NOT trust anything they say.

Car was turned in after an error code read a misfire on a cylinder. Car wasn’t even looked at for an entire week even with that code and knowledge that it was probably a quick plug/coil replacement under warranty. They brought the car out by mistake once and there simply is NOT any communication.

So I’m driving my 2014 Ford Fusion down the road. My daughter in her carseat in the back. The back door suddenly flys open. The latch broke on the door. I was panicked and angry and luckily there were no cars around at the time. I was able to get a safe ride home with my daughter. I called the service center to get it fixed and they scheduled me an appointment 5 days away. I wasn’t happy about that but maybe they were backed up. I pull into the service center and a representative comes to my window and says sorry sir we don’t have anything for you for a few days. I asked for the latch. I could instal it myself. That was denied. Sternly this man stares at me through the driver said window and said I needed to make a decision. I said I needed a minute to figure out what to do. He stared at me for 3 minutes straight until finally I was uncomfortable and pulled away. Within 2 hours I had purchased a new vehicle from a different company because I could not stand by Ford after being a customer for 19 straight years.