I just have to take a moment to talk about the amazing customer service we received at this Hertz location from Nubia. We had a large passenger van, and Nubia the manager went out of her way to personally assure that it was clean and ready after having come from the shop and we got there earlier than our reservation time. She even vacuumed the inside herself. Amazing!

Dont trust the price quote from this place. We needed a rental due to an insurance claim. The size of the vehicle was a bit small. The lady that was helping offered us an upgrade for 1.50 per day. This turned into a charge of 119 dollars for only 11 days. If you do the math. I should have been charged only 18. In addition when trying to work with them I got hung up on by the manager and told that it was all on me. I will be calling corporate and complaining.

If I could give this location 0 stars, I would. Very unprofessional and disorganized. I booked a car through Priceline, and Priceline allowed me to book the car for 12:00PM, the same time that the location closed. You would think Hertz would communicate this to their partner—Priceline. Furthermore, the individual working at the south Austin location on July 3rd was extremely rude. I walked up to enter the building and she stood in front of my to block off the door and asked if I was there to pick up a car. I said yes and she said they were closed and then proceeded to ask if I had a reservation. I said I did and she said well we’re closed. I asked why would they allow me to book for 12 if Hertz closed at 12 and she just looked at me like she was annoyed. I asked her if there was anyway she could put me in a car as it was only 12:05 at that point and she said no because everything was already locked up for the day. I do not recommend booking your rental with hertz, especially the south Austin location. Very bad customer service.

This location promised one rate and delivered another. Hertz didnt honor their rate, so I wont be back. Many different car apps Id recommend over this one!

Sean the Assistant Manager is amazing. Went out of his way to help us change our drop off location

They dont honor reservations. And they honestly dont care about customer service or loyalty at all. I will never rent a car from Hertz again, just bc of their terrible service.

Poor customer service, and they make you feel incredibly uneasy when you walk in the door. The manager is young - at least in experience and doesnt know how to grow a customer base.

My service interaction with the employees was great. Apparently the weekend I made a reservation they were out of vehicles and didnt know how I hadnt been contacted about this. But, they worked it all out and had something for me.Then while I was out of town I got a flat tire, which a stranger was very nice enough to help change it to the spare. When the tire was placed in the car, since there was no room for it in the spare tire space. I found my paperwork with a number to call for roadside assistance. I went ahead and called to inform that I would be taking to Discount Tire. They stated no, take to the airport and will exchange the vehicle. They helped ne with no problems and even got a free upgrade since they didnt have any other compact vehicles.

I wish I can give NO stars!!! Called for a reservation, arrived at 8:30 to a crowd of people waiting to find out no one was there. Called Hertz Customer Care multiple times, only to get the runaround that they are running late and would be there soon. By 9:30am everyone started calling again only to find out that now other Hertz locations are telling us they are closed. This location screwed up a lot of people’s reservations on this day. 5/30/21

Incredibly unprofessional! Wouldnt hold the specific vehicle I requested then told me I missed my appointment from 5 hours earlier! And they dont accept DEBIT card?? Website is buggy and seems fake. Amateurs!!!

I booked a rent a car on Expedia to pick up on Saturday, but they are not open on Saturday. Instead of letting me know this in a timely manner, I got a txt msg saying they didnt have any cars because of unexpected high demand for rental cars. Thanks for canceling my vacation and vaccine shot appointment!!!! I have an idea, why dont you make sure people cant book cars on the major travel sites when you are not open instead of screwing people over.

They do need some help with the phones, I waited a while to talk to someone, but Antonio did a great job diffusing my frustration quickly once he did get on. You need more of him, maybe one devoted to answering the phone!

They dont tell you they dont cover toll road fees unless you buy a pass. I ended up with a bill for roughly 65$ for the toll road-double what it would have been through tex tag!! The first time i went here they charged me 300$for smoke smell when no one smoked in the car they just saw me smoking at the office. I didnt want to even use them again but it was a Priceline option. Never again. The people are really rude if they even pay attention to you at all. Make sure you read the fine print!

Criminal service, no resources. I wouldnt recommend them to any of my customers.

They refuse to answer the phone or truly aid you in getting you reservation. I called a total of 7 times and the 1-800 number for customer service was a waste of time as well. Save the headache go somewhere where your time will not be wasted nor will you be given the run around.

The car i rented was fine and I had no issues with it, however the people that work there are rude and dismissive, if and when you can get them to answer the phone. Location has ridiculous hours, not open on weekends or open past 4 pm.

Sadly, they leave early. I have been there several times and they clock out closer to 430 than 5 so get there early if you want to rent your car.

Terrible service. Agents are distrustful.

Terrible location. They close 30 minutes early and dont honor their reservations. Beware!

They were understaffed but other than the long wait that caused, everything was great

Dont rent from here. Left a pair of brand new shoes in trunk. Gone. Just 2 weeks later. Sad thing is they are special made for a mans foot. Horrible service. Hertz you should pay your employees more so they dont have to live off your customer belongings

The district manager is incompetent she is not very clear or informative she will give you the runaround she makes false promises and then cannot explain policy well enough for you to understand

Fake online inventory for cars. I reserved a car online only to spend money and time paying a Lyft to get there and find out there are no cars available. They had 20 other reservation waiting.

I had a great experience with this location. Close to the airport and got a good rate. They called me the day before to confirm and car was ready when I got there and even upgraded my car. Everything went smoothly and fast and extremely nice. I was worried because of some of the reviews but I have nothing bad to say. Will definitely use again when in the area.

Absolutely worst car rental company I’ve ever had to deal with! Wouldn’t let us put the $200 deposit on another card as our bank put a hold on card (out of state) and the manager smiled the entire time he left a family of 6 and a baby stranded ! Pathetic place of business! Don’t worry enterprise got us a car 10 minutes later. Guess they like assisting paying customers 🤷‍♂️

Please avoid this location at all cost. Because of my experience with this location, I am not going to be using the company at all in the future.When I first reviewed this location I thought it was a good location. It seemed like it was a decent place the office was really small and the cars were limited, but they seemed like they were working with us. We had some insurance issues and were trying to resolve them. As listed below and into some of the other reviews the management is very rude and are unwilling to work with you. Also something that irritated me whats the fact that I was told by an employee that a truck had the same gas mileage as a car if not better when in fact I knew that was false. I dont like to leave negative reviews but I do leave honest reviews. please avoid this place at all cost if you want to hold on to your money, it may seem like theyre working with you in the beginning but this company is really just not professional. I had spoken to several people at this company about charges told them our insurance was going to take care of things and they went ahead and charged a card putting my girlfriend and I into the negative. So this is a caution to anybody please do not use this company. I used to work in customer service and this is probably one of the worst customer service experiences Ive ever had in my life.

I made a reservation online as I was in a tough situation and needed a car. Long story short, my reservation was accepted but then it turned out both the pick-up and drop-off locations were closed. I guess they are out of business, but funny enough their customer service line still answers (and tried to tell me the pick-up location was open even though I was there and it clearly was not.)

My experience here was seamless. I got the size car I reserved VERY quickly and the return was as simple as handing in the keys. Not sure what they could have done better.

No need credit car, visa is good,nice person

Ok.

Extremely busy location but always friendly! They always take care of me when I rent, with the best prices in town!The new location is a little small but they try to get everyone out the door as soon as possible.Would defiantly recommend them to all of Austin, just cant beat the aweaome customer service!

Do not rent from here. I was propositioned to give money under the table to get a rental, because an employee refused to accept my debit card, which was on file with my rewards/frequent renter account. Filed with corporate with no response. Use another company!

Quoted me one rate at pickup, then tacked on an extra fee at drop off for dropping off a day late. I dropped off BEFORE the original agent told me it had to be back, yet I was charged an extra fee for late drop off. Dishonest. Do not use. ***UPDATE: Tia, the branch manager, kindly contacted me after this experience and rectified the situation. Based on her professionalism, I will give this branch another opportunity the next time Im in the Austin area.

I’ve been pretty frustrated trying to call ya’ll. One day it just keeps connecting to the national number, making it literally impossible to reach anyone at the specific dealership to talk about the rental I currently had. Then today the same thing happened. Calling during business hours and just getting diverted to a national number. It makes it incredibly frustrating.

This place does not know customer service. First off lets start with someone answering the phone. Then I was to have an appointment to drop my car at the body shop on Monday to which Hertz answer was we have no cars. So I asked Hertz when they would have cars and I was told tomorrow(Tues). So the next time I could take off to do this again was Thursday 3 days later. I told Hertz and they said great, just call me Thursday for pick-up. So here it is Thursday and guess what NO cars available and here I took off work to arrange this. So I called and spoke to Angelo who would give me his last name or last initial even. I explained to him that Hertz said Thursday was already set up and I should have a car here. To which he said we just dont have any cars. And I replied you had 3 days to reach out to me and let me know so I could reschedule again. Heck they had even until closing time last night to tell me. He kept making his excuses about not having cars which I said I didnt not understand why I wasnt even given a heads up. He had no answers for that. So I told him I wanted to speak to his manager, he said he was the manager. So I said I needed to speak to someone above him or his manager, GM or area manager and he hung-up on me. Worst service ever! If you need quality service or service above and beyond use Enterprise. LU

Chad and Angelo always take care me and my wife. Very nice and courteous, and willing to go the extra mile for you. I highly recommend them. Thanks guys!

They have a good collection of cars and the rep is very helpful. Best thing, they have an after hour drop off in a corp location

Had to rent a car for 5 days and on a budget the guys there were so helpful and got me going fast. Easy. And under budget! Thanks and this will be my to go place from here on out!

Great service! Professional! Chad takes great care of us every time. Super value with excellent results! Thank you!

Driving my sister here was a little confusing. Google maps might try to send you on the other side of the interstate (next to Trudys and BWW). Hertz is on the east side, a part of a gray and tan shopping center.

Theyre lucky to be getting one star. Were currently stranded on the side of the road and all 3 times weve called the most intelligent thing they could muster was what state are you in? before disconnecting the calls.

Sales person lied about what coverage my insurance would cover. Stating if I wanted to be fully covered I would have to purchase their insurance. After being told other wise by my insurance company I tried to get a refund from Hertz and stop payment. The main office was more then understanding and said they would return the amount paid after the rental was over.They said they could not make the return with a open account or stop the additional insurance but after it closed I could get full refund.Now that the account is closed they are saying I never talked with any one and are refusing to come through on what they said would do.

Fast efficiant staff very friendly enjoyed meeting and talking with them. Went out of their way to help me

I rent from this location for business. The experience with this team is always great. Aaron, Jessie, Joann are all professional courteous and always willing to help. Never a wait, cars are always clean and ready to go. This is the only hertz I use.- Gabriel

The location is right across the highway- please change it to correct side!

Worst encounter Ive ever had renting a car. Completely disorganized and no concept of keeping track of your information. Had my car worked on just down the block and waiting a half hour with nobody behind the counter. Given a much larger vehicle, wasting much more gas than anticipated because it was all they had, and hit with a ridiculous gas fee - in which they never could produce an amount specific.Customer service - both through their national phone number, and local employees were uninformative and unwilling to acknowledge fault in their service. I will never be using Hertz again - and will recommend all of my family, friends, and clients to not use them based upon the treatment I received.

Chad was extremely helpful and polite while assisting me in ordering a vehicle. His coworker Jesse was the same. I appreciate the courteous service even when they were extremely busy!

They were very helpful.

Got into a accident a week ago which totaled my car. While I waited to purchase a new car I grabbed a rental from these guys and have no complaints. Everything was made clear, knew what I was being charged for and staff was pretty friendly.

Ive rent from this Hertz often. The manager and sales reps are very helpful & its unrealistic to believe that everything is always going to be perfect. You can only control so much & In the 25 times Ive rented from here Ive only had 1 bad experience & it kinda had nothing to do with this location so much but in business you have to accept responsibility for everything and they did and I appreciated that considering that they personally werent the ones at fault.Every company makes mistakes but the ones who own up and make right is the company I want to do business with!

They gave me rides to and from and upgraded to car with better gas mileage. Everyone was friendly.

Always have an amazing experience with this location! Never any issues. Great customer svc.

Have used this Hertz location 3 times over the past year, and every time it was great. Reasonable pricing, friendly staff, and convenient location make it the location of choice for my rental car needs.

Love this location- the staff always help me out!!!!

They dont answer the phone. I tried to drop off my car at the collision center and get a rental before heading to work in the morning, but we couldnt get through to Hertz. We had to schedule a rental with another company...and I was late to work.

Overall, it was like any other car rental place. They were pretty fast and gave me a ride to and from home. The rental lot is in the back of a dealership which is weird. I have to say that the ride to pick up my rental vehicle was scary as I had told the driver I had just been in a traumatic accident the day before on the highway. She ran a red light and proceeded to take the highway route to the rental place instead of the much faster and less stressful surface streets. The gentleman who gave me a ride back to my residence after dropping off my rental made off putting comments about people of the LBGTQ community. His ignorance made me uncomfortable. If you are looking for a rental car and not stellar personalities, I would give them a call. I am not sure how the pricing was as the insurance company paid for the car.

What a bunch dishonest and rude employees. Ford got me a rental from these guys covered u see my warranty and the car came in dirty with pet hair in it. I did not really care because it was free and had to go pick up my son from the summer camp.5 days later, when I return the rental they told me that I had to pay $300 for detailed cleaning because I kept a dog in the car they said. I told the person it is ridiculous because thats how they gave me the vehicle at the first place and I currently do not have a pet around my house or any near place. I told them I must be mentally ill to put pet in the vehicle and not to clean it before return with a knowledge of pay in $300 out of pocket. This is a shame if they are pulling this bs out on every customer like that all the time. Maxwell Auto should change this operation to some other company. I called my bank immediately and that charge is being blocked as soon as they run it through. I will never ever do any business with Hertz again. This is not how you treat your customers.

I must say I have seen many rental companies and most of them all tell u the same thing then end up charging you everything they can so they make more chad told me straight up how much it would cost me which was much cheaper than anywhere else and in the end I paid less than expected so if you want no B.S I go to hertz

Extremely terrible customer service. I had reserved a car a week in advance while mine was in the shop and was told by a very rude employee that I had to go downtown to get a car within an hour or I would not receive one that day. I was furious and he told me because I went through an insurance company that I was last priority and and ACL customers were first. I understand it seemed more of a corporate problem but his attitude towards my situation was repulsive.

They have a great renting prices

Was not told about not accepting prepaid debit card as formal of payment. Was lied to about manager being at location when asked to speak to him. After calling corporate office and speaking about my situation in front of other customers the branch manager then speaks up to inform me he was the manager and the was nothing they could do to help me. He then told me they would give me a ride back to the body shop where my car was so I could figure things out. Not one ounce of sympathy nor empathy was given just a whole lot could care less attitude! I will never do business with hertz nor will I allow family or friends to either. I came to enterprise and was greeted with a smile and was more than helpful

Overcharged my card, cannot explain the charges, and refused to give me a receipt. Theres a sniveling little weasel who seems to handle all the rentals who is the rudest employee I have ever had the misfortune of dealing with. He hung up the phone on me when I asked for a receipt to be emailed, and now just puts me on hold when I call back.I will be paying him a visit tomorrow, as well as contacting their corporate office and filing a complaint with the BBB and every other consumer rights agency. This Hertz location is a criminal operation.

Unfortunately, there was miscommunication or rather no communication between corporate’s office with whom I scheduled the location and pick up time for my rental - so when I came in to pick up the vehicle, there were none available. Going back tomorrow, for the rescheduled pick up.

Renting a car here was a great experience. Had a reservation at Enterprise Rent a Car waited there for more then 30 mins so I went to Hertz and hadby far the best service. Chad, Angelo, and John were awesome helping me had the car I wanted and was only in there for lest then 10 mins. Will rent here again and will recommed to friend and family!!!

Positive overall, however, they never answer the phone. It rings forever and if someone does answer they put you on hold and never come back.

Chad is the bomb digity!!! Always a cool ass dude!! If you need a rental go see him!!

Will not rent with Hertz ever again. My credit card was charged for tolls in a state I was never in. They make it impossible for the problem to be corrected. I have called 3 different numbers and still have not spoken to the correct person. Ridiculous!!!!

They’ll up charge you and take your money without reason.

When I got there they didnt have the car that they said they had for me. I had to settle for a cab truck

Hands down the worst rental car experience I have ever had. Ever. The guy at the counter clearly hates working in customer service, sorry for your luck. Time for a new job? I asked for an economy car, got an SUV (the alternative was a minivan). The tire had a slow leak, WHICH THE MANAGER KNEW when he gave it to me. I tried to exchange the car, but the I-hate-customer-service-guy said they couldnt make an exchange at that location. A month after returning this beast of burden I find a $30 charge on my credit card because I went through one toll road. ONE. Would I do business with Hertz again? Sure. If I was looking for something to drive off a cliff.

Great and friendly service.

Too disorganized to operate properly

The rental location was not at the address that is listed. Very frustrating. Hopefully that has been fixed by now

Car was ready and clean. I like being able to choose from a few different models.

Make a reservation on Monday. They put you in q car by Friday.

Absolute trash company. Never use.

I was upgraded from a crappy car to a Mustang, who would complain at that!!!

Location is hard to find. No signage on the frontage road indicating location.

Albert is the man!

Need more options on the cars

Wondweful people

Rude manager!

Como siempre: un servicio Premium en renta de autos