I am blown away by the level of customer service starting from the wash station attendant (Christina) right down to the Manager on Duty (Mike). Ive been to Palms Car Wash a couple of times since moving to the Brodie Lane area and the amount of kindness and quality customer service I received today, truly left me speechless.When I went to get my car washed last week one of the car wash attendants suggested I come back Monday - Wednesday to get my car detailed (this way I wouldnt wait 3+ hrs during busy times). I decided to come back Monday morning at 9:00 AM.Knowing they had a Detail Center Lobby with wifi, I brought my laptop to be able to answer work emails during the quoted hour wait time. Unfortunately for me, there were about 6 other vehicles waiting to be detailed and on top of this, their Guest Wifi wasnt working.When I approached the Manager on Duty (Mike) and asked him to look into the wifi issue, he happily escorted me back to the lobby where he went into a room and tried to fix the issue. After roughly 10 minutes, he let me know that it wasnt able to be fixed and they needed a Tech to come out.Frustrated and irritated, I asked how much longer my car would take. With honesty and compassion he said it would probably be a couple of hours still since they had an influx of vehicles to be detailed and were short-staffed due to the pandemic. I let him know I couldnt wait that long because I had a meeting at 11:00 AM that I needed wifi for. As I was ordering a Lyft, Mike then asked how close I lived (which I replied 10 minutes) and he offered to drive me home.With lyfts costing outrageous amounts these days and knowing I was on a time crunch, I graciously accepted Mikes offer.To my surprise, around 1:00 pm, Mike called me back to let me know my car was ready and asked if I was ready for him to come pick me up. SHOCKED was an understatement. The fact that he not only brought me home, but also picked me up to bring me back to my car was beyond kind and generous.After experiencing Mike and his staffs kindness -- the car itself looked absolutely INCREDIBLE!! Ive had months of pet hair, cross-country travels, sports equipment, etc in my vehicle. My SUV literally looks BRAND NEW!Mike, thank you so much. Your kindness and generosity are a true testament to why I support local businesses. Great people do exist and hopefully this serves as a reminder to be kind to strangers. You never know how much of a difference you can make in someones life by showing another person kindness, compassion and grace.

Great, really hard working staff. They even sent me back to outer wash just because they believed my car was not clean enough (well, may be because last time I washed it was ages ago 🤭) They also have DIY vacuum for wash customers, which is great when it is not one of your lazy days. Oh, I also loved the large patio/garden especially if you want to stay outdoors. All in all, great car wash experience.

Great value for detailing. Ive never had my car detailed so I chose to get shampooed seats and a detailed vacuum. After completion of my detail, I immediately noticed crumbs/dirt still in some parts of my car and the gentleman kindly cleaned up what I pointed out. When I arrived home, I did a more thorough check and honestly it just looked like a halfway job. I thought I couldve done a better vacuum myself. There was dirt/crumbs under my carpets (as if they didnt lift them to vacuum) and wet crumbs in my seats which made me think he didnt vacuum my seats before shampoo.After calling Palms and leaving a voicemail explaining my concerns, Liz the manager on duty called back within 2 minutes and offered to re-do my detail the next day. Thanks Liz!! The detail the second time around was awesome! They had several people working on it when I arrived to pick it up and they even ran it through the car wash again. I will definitely be coming back and Ive already referred my boyfriend to go by!*Still deducting one star for it needing to be re-done

Very clean and maintained car wash. The vaccuums are free to use and work very well.

I got the 2 detailing packages for $79. It came with a car wash. Despite the myriad of signs it was confusing to navigate. There are signs that say they only do detailing until 6 pm; but I arrived at 6:15 pm and left with a fairly good clean by 7:25 pm (despite my 3 dogs). Everyone was friendly. Three other people waiting on cars also said they were confused on where to go and what to do.

Michael and others did an amazing job on my car (even stayed after hours to make sure it was perfect). Highly recommend the showroom special detail package. Only time the car has ever looked better was when the car was bought brand new! Even though I live in north Austin, it is well worth the drive for the fantastic service and attention to detail at this place and will be using them for all my detailing needs in the future. The detail package even includes headlight restoration and engine bay detailing, I just couldn’t stop myself from taking pictures!

So this was my first time here. It was a bit confusing where to go, maybe a number system would be nice. But after figuring out you start with the car wash it was easy from there. If you want to pay for detail then you have to get one of the attendence to check out other wise if you want to so that yourself you can. They have free vacuums to use after your wash and you can hand was your car if you want.

The 1st time I went I was less than happy. They asked me to come back so they could make it right. I was getting my interior detailed. They did a phenomenal job of cleaning it and I could not have been happier! I will continue to use them for all my car cleaning services.

Absolutely incredible service at this business. I just had my car washed inside and out- full detailing and COULD NOT be more pleased !! The time, expertise and dedication is truly valued. All with smiles on everyones face. Thank you so much.

This is by far the best car wash in town, I’ve tried all the main providers, and the detailing that they do at the shop particularly the south location which is the one I’ve used is outstanding. They will make your car look like it’s brand new. There’s a married couple who work together there and they are awesome five stars

Wow!Oh man.Wow!This place is thorough to say the least. The staff are helpful and polite.There are lots of options for whichever level of car wash you need. From doing it yourself, to leaving it entirely in the hands of the pros.Men’s and Women’s restrooms are in the lobby.

Excellent job!! My car is super clean after going to the beach for a weekend. It had sand EVERYWHERE! But not anymore…

Great place to get your cleaned. Every now and then some of the workers skip spots or not even put shine on your even if youve paid for it.

These guys are the best, I literally drive from north Austin to use this carwash, always exceptional service by every employee, and they have the best complimentary post wash vacuum setup with free towels and window cleaners...etc, they need a North Austin location

This car wash store is well run. Staff members are professional and thorough. The free vacuums on site are a true value add. Prices very competitive - you definitely get a bang for your buck. Would thoroughly recommend.

Nice carwash but in a terrible location. Area is cramped and congested. Way too many people going different directions.

This was my first time going here. I loved almost everything about Palms - except their limited (and I mean VERY limited) lot.If youre coming in from Brodie, the left lane if for the vacuums and the right lane is for the car wash. If youre coming in from Wm Cannon (which i didnt even know was a possibility until I was in line and saw the other line). Crazy, confusing. Loved the service! Great car wash! Vacuums are self-serving and free. They also have bays where you can wash your own vehicle.Be patient if the weather is nice because you will be in line for quite sometime. Worth the wait though. It was a really good car wash.I just did not like all the lines/lanes going in this direction and that direction. I would go here again, but itll be very early in the morning when they open. So check your lane when you pull in and on a busy day prepare to be there for an hour(+/-). The staff was really helpful, but they were moving (fast) - as car wash attendants do!!

Had a detail today. A very nice lady named Maria performed the service. It was excellent and worth the money. My car smells new. Make sure you tip in cash! These folks work hard.

Always love it.....great wash!!! Go there every time I need my car really clean

Ask for the lady Maria, she is a great person and her work is the best!Postscript: if you give her a good tip she will improve her work more and more

One of the best car wash service in South Austin, located at Brodie lane.It has both automated & manual car washing facilities along with special paid packages where the car cleaning is handled by the staff themselves while you relax in the waiting room.Paid service includes carpet cleaning, car polishing after wash,Car coating,etc.The staff were very friendly.Incase of automated car wash,you can do the manual carpet cleaning after the wash in the dedicated bay area.Water spray and clean wipes are available for manual carpet/door cleaning.Clothes are recycled frequently and neat.

I love how they provide towels and spray to clean the inside of my car.

Great place for a car wash, but be warned if it is a nice day you will be waiting since tons of other people go here also. I have never had a issue and the line moves smoothly. Nothing bad to say, you get what you pay for.

The drive-thru car wash is decent but the free vacuums are THE BEST!! I drive here from downtown. I had a full detail today as well and the 2 people (Im sorry I didnt get their names) that worked on it did SUCH AN AMAZING JOB!! Thank you!!

These guys do a great job washing and detailing your ride. Theres something for everyone - regular coin bays, 100 ft automatic wash with hand attendants, vacuums, and detail center with comfy lounge. Whatever you are comfortable paying you will be satisfied. Have never left here unhappy.

Palms has always been a great place to wash my car. Today I went through on my way out of town for a funeral. I was in a hurry so I vacuumed and dried my car pretty fast. I stopped for gas in Bastrop and noticed the passenger side of the car had no tire shine and was still black from all the rain. The driver side was absolutely spotless. I dont know what happened but something was not working today.

Maria, in detailing was awesome! She approached my vehicle as soon as I drove up, I told her I wanted a wash with detail and she explained exactly what that entailed along with pricing. She and another gentleman detailed my vehicle and I was extremely satisfied!! I will be stopping by weekly, thank you!!

Careful ladies, the workers will watch you as you vacuum out your car

I would give this place five stars if it wasnt for one female employee with an EXTREMELY horrible attitude. Most days you can hear her bad mouthing customers that shes not even dealing with directly while fitting in as many expletives as possible OUT LOUD! Wouldnt bring your kids here they will definitely hear it

Great experience all the way around!!! Awesome customer service. Excellent car wash!!! Ask about the monthly unlimited plans

I have been going here for years. Best in town. Wash is great and vacuums are wonderful They also provide window and rags which I havent found at other car washes. The customer service is always on par as well.Highly recommended.

In and out of the car wash in 7mins. Great service and no hassle.

Great car wash with full service if you need it there is also a self service bay that you can use to vacume and clean up your car. The full service does a great job on the car always come out perfect.

I would rate this place 10 if i could .best carwash ever, the workers are so niceI was having a very bad day and they made my day

They do a good job. Always super busy. Forget trying to get your car washed on a weekend its back up.Better than many other options in town.

Ok I guess they could do better when they wiping down

Great service clean do it your self stalls. Free quality self serve vacuums

Palms is hosting a tunnel of terror til 10pm tonight, lots of spooky fun👻🎃

I’ve been coming here for years. This past Halloween event was amazing for the kids. I’ve used their Professional detailing service and they did an awesome work.

Love their service enough I got the monthly membership! Gotten details done. Full service etc. Great staff and cool people.

Not bad, not great. My truck was very dirty and it came out much cleaner. The H20 automatic car wash across town was $2 less and did a much better job.

Nice car wash very affordable..

Great car wash for those of us that like to vacume out our own cars and save $12-15 compared to a full service car wash. Its $8 for the basic wash but, they dry your car as you exit the full blown exterior soft brush detailed wash. In addition, you can use their window cleaner and towels to touch up your car in the vacuum area...vacuums work great. The only reason I didnt give 5 stars is that on busy days, you might have to wait in line to vacuum like I did that took about 7-10 minutes of waiting time.

I had such an excellent experience at Palms Car Wash!!! My car needed some serious cleaning after my new puppy vomited down the side of the passenger seat. After going through the wash and detailing, both managers Liz and Will came by to see how things were looking and when it still smelled a little bad, they rolled up their sleeves and got in there for another good clean (Liz pictured here!!). I was so impressed at how hard they work to make their customers happy. The smell came out and I am so happy with the results! Thank you all for your hard work, I will definitely be coming back.

This is my favorite car wash! I love that I can vacuum my car after. The team does a GREAT job, I highly recommend Palms Car Wash!

Broke the hood ornament off my classic jeep wagoneer. manager resented me asking her to find it then didnt even apologize in the least, instead said, its and old car. like too bad, Charlie. no offer to fix or compensate me. callous and cold.

Best automatic wash in south Austin. The free vaccum station is a huge plus. I go at least once a month.

Not too happy! Continue to pay for full wash to include tire shine, which is never applied. And left with bug stains roughest my vehicle. Wind up having to apply tire shine and scrub bug stains at home myself.

Great car wash and do-it-yourself detailing equipment

Horrible, charged for tire shine without actually shining the tires, every time. Fraud at best

The workers have always been very helpful and nice everytime Ive gone there! ❤️ Thumbs up 👍🙌

Love this place. The staff Works super hard. You buy a car wash you get to use the vacuum for free. My suggestion is try to go on a weekday. Weekends its packed.

I love this place. They do a great job. I used to go to Genie (for decades), but theyve apparently given up - I wont ever go back. Found Palms and I couldnt be happier with my car washes. If there is a long line when you arrive, just know that it moves really quickly. They have the car wash process down to a science. Super efficient!

Always busy they are good at getting you through the wash quickly but vacuum area is always filled up.

I really had a bad experience. This is my second time coming here and always bad experience. I went to detailed my car and waited for an hour and never started anything, till i talked to manager and ask for refund. It was a total waste of time and waited for nothing.Its a first come first serve as what they said . But they started some of the cars first before me. I tried to support the business but they don’t provide the job that the customer needs.

The best in Austin! I got my car washed and the inside seats shampooed and frequent them for their self carwash and amazing vacuums. Huge shout out to Nikki! She was such a sweetheart and an incredibly kind human all around. They made sure my new car was perfect and went above and beyond! I will definitely be back.

The washing was good, vacuum not powerful enough, overall was good

Love this place. Great place to wash and vacuum your car!

Has a great time at the Halloween event..

Quick, great car wash, and you gotta love those free vacuums

Come out for halloween event call for details

Had a horrible stain on my seat...they did clean it as promised! first time that happens with detailing a car!

This place has only been open two of the five times I’ve stopped by. During their “open” hours. So odd to have such bad hours - during a weekend at that!

Did a great job cleaning my truck after 1500 road miles and bugs.

Good automatic car wash but dont expect same results as manual wash.It has different options from $8 basic to adding undercarriage wash, wheels, wax... They towel dry the last wet spots. Result is ok. The car came out 90% clean, but a few spots remaining at the bottom of doors, on hood, and the inside wheels. An extra 5 min hand clean myself took care of most of that.A nice tip is that you have free access to their detailing stations with a wash purchase. You can vacuum, air spay and towel clean the car interior yourself.They also offer professional detailing services but I have not tried it.

Good car wash with free vacuum cleaning!

Literally madness no one has any idea what’s going on. People walking around doing nothing.

The car wash is great but the detail work not so much

The wash lasted for a while which was great! The towel dry was a nice touch, and the vacuums had compressed air!

My mom van was in a filthy embarrassing condition. I finally decided to give detailing a try. MARIA cleaned my van so amazingly that it looked brand new! It was like driving a new van off the sales lot. I highly recommend their services, ask for MARIA!!

Paid for a tire shine and got no shine, drive thru clean didn’t clean the grill either.. better off at a handwash

Every time I go through here I get great service and they are more than willing to let me go through Again if the 1st wash doesnt get everything off

Its cool, free vacuum,offer full detail service. Very busy

The only place I like to go for all things car wash/detail! Staff members are friendly, detailed, and always do a great job. The self service detailing area is a huge bonus too! Highly recommend!

Great self car wash. Would have given 5 instead of 4, heck its more of a 4.5 rating. $2.25 gives you like 3 minutes. Cant lose with the free vacuum. Im always weary of free vacuum because they dont pack a punch but these were quite good. I had a bunch of dried up mud in my car, and took everything up (I should really buy a new mat lmao).Only complaint is that the car wash timer does not make a sound when time is running low. Would be great to get a beep when under a minute.

The employees constantly walking in waiting area and standing around without masks. I’m going outside ....safer. Usually I would give them 5 stars, but this is the second time this has happened in 3 weeks. So I take it, it’s common. I work in a hospital. Wear a mask....over your nose too. It doesn’t work pulled down!!

Quick and thorough, great prices! Get the whip all shiny!

Local car wash. Always friendly service with specials on wednesdays.

The automatic car wash broke off the plastic antenna cover from the roof of my small sedan. The car wash isnt responsible for repair cost. Now I have a roof leak and expensive repair to do. Dont be lazy, wash your car yourself!

What the heck??! Just went through the supposedly “24/7” car wash and it stopped midway through! The tracks stopped rolling and the water stopped spraying... had to drive out and pay for a self service rinse!! Fix your wash or fix your sign, it doesn’t matter to me- I just wanted a clean car!

Great service and value. Took advantage of the double detail bundle for $89.99 (SUV). My car was a filthy hot mess after not being washed or cleaned in waaay too long.After the initial wash, they noted that there were still some spots missed and bugs in the grill so they redid it proactively! After the wash it was sent to detailing, where they spend over an hour (again it was filthy) working on the interior. This was not time waiting for someone to start, that was how long the person (sometimes 2 people) actually were working to restore my vehicle to some semblance of beauty.Miraculously, they got it looking almost as good as it did when I drove it off of the lot.Great job, Palms!

I went to Palms Car Wash for my first time getting a car detailed. At first, I was ready to leave a 1-star review. A mishap caused my car to not get detailed, leading to 2 wasted ubers and a good amount of wasted time.The manager (Trey) spoke with me and offered to do the detailing the next day, a complimentary ride home and back, and a free wax. The next day they finished everything up in an hour, and my car has never looked this good! Honestly it looks even better than the day I bought it.I highly recommend this place for the variety of services offered, the value, and the excellent customer service in their willingness to correct mistakes. Ill be going back next time I need a car wash!

I go here at least once a week! Super clean, super quick and super well priced!

There doing good job and there fast . I love it

Very disappointing today. The vacuums (which is the reason I go there) went from barely working to completely not working. I went to the manager about it and he pretty much just shrugged his shoulders about it and said they didnt know why. I feel he should have at least offered a free wash next time. I was going to get my headlights cleaned this time but due to what happened today, I dont even know if I will go back.

Everyone is so nice and helpful here!

Visited with my sister.. excellent car wash and friendly attendants..love this place.

Great spot for getting your car cleaned. Nice folks who take all the time necessary to do a good job. Always pleased with my car when they are done.

The guys in the prep area are so fast those cars are in and out so fast so fast that they had 2 lines and the never stop unless a customers is holding up the line

Super convenient quick carwash!

Very friendly staff and a painstakingly effective facility make this a 5 star location for me.

The value was great. Used the self wash. In the vacuum area, they have towels for customers to use (They ask limit of 2, which is fair) as well as glass cleaner. These are very handy and appreciated. I recommend this place for a quick wash and cleaning. Was able to do a complete cleaning of both mine and my wifes car (although not at the same time).

I went with my dad today and took the van over to the car wash and had it cleaned

Always prefer this car wash because the pressure is good to wash your car. Today they were under construction and there was handwashing detailing. The service workers did an excellent job cleaning my car. However, I started out trying to wash my own car and the spray hose was out of soap. I talked to a manager and she gave me a complimentary car wash as a result. The staff are great, but when you see something wrong say something. They were quite busy today, and I appreciated the manager fixing the issue.

Great service Really love how they treat customers

26 for unlimited car wash drive though then you can clean the inside of your car your self, they provide what you need to do so

Carwash works. vacuuming is free and they have a cool air blower nozzle for the dash

This place was amazing they detailed my car washed it is beautiful thank you so much to all the employees that work at Palms Car Wash you do a great job!

A little long but my honest review about this place.I went in there for the 1st time, bought 3 of the detailed packages i believe it was the (cleaning/conditioning of my seats, carpet wash, and deep cleaning of my inside of the car cup holders, vents etc.) Well i wasnt very impressed, the whole back of my SUV was not even vacuumed, nor under my seats. Not even considering i had paid to get my carpets cleaned/washed. I was very disappointed, so i decided to go back and talk to someone about getting the job finished (finish cleaning the back part of my car and under my seats).The manager on duty was awesome about the inconvenience, looked at my car and right away told me they would redo my whole car again. I wasnt expecting that; it made me feel good about their customer service and making sure i was happy. They even restored my headlights. 2nd time around my car was looking like new!! I was very happy with their service and care for their customers.Will definitely recommend this place!!! So many options and you can customize what you really want/need.I think my guy the 1st time was not having a good day and therefore didnt put his 100 to cleaning my car. Im just happy the issue got solved.

Broke my back windshield wiper and claimed it was already broken. Manager clearly abuses the fact that the damages are to small for me to pursue any legal action.