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Austin Auto Spa LLC
12112 Roxie Dr E, Austin, TX 78729, United States
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Austin Auto Spa LLC

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Ir
Review №1

This is my second time taking one of my cars to this business. I wouldn’t go anywhere else. Ivan went beyond the call of duty on taking care of my car. I highly recommend Ivan, great customer service and excellent service. I feel like my car is brand new all over again ⭐️⭐️⭐️⭐️⭐️

Mi
Review №2

My car looks amazing after i took it to this location. I had a carpet beetle issue as well as my car simply smelling bad. My car looks brand new and smells amazing. No beetles in sight either so I’m happy.

St
Review №3

Ivan was both personable professional and went above and beyond with the engine bay cleaning. Not only will I be coming back Im going to recommend this place for anyone look for a place with people that car and provide 100% exceptional service. Ivans the man. Thanks Austin auto spa!

Do
Review №4

They did an AWESOME job ceramic coating my Ram

Lo
Review №5

Really great customer service! Good detail cleaning. 🙂

Da
Review №6

I was in a bind Friday afternoon trying to figure out where a leak was coming from in my engine. Talked with Justin and since I wasnt needing a detailed cleaning, he said to just swing by for a quick engine clean on the house! He and Ivan took care of me when I came out and put on a cleaner and power washed my engine. Looks like they saved me bigger bucks from having to take it to a mechanic because it looks like it might be a hose and not the radiator that I need to replace. They were really nice about this and they are good people! So a big thumbs up and a big thank you!!!

Se
Review №7

I have nothing but good things to say about Justin and his team at Austin Auto Spa. Justin worked with me to come up with the right plan for my vehicle and we ended up with the Gold Ceramic Pro package. Light scratches were removed and I was left with an amazingly deep and glossy finish. I am extremely satisfied with the results.Justins dedication to customer service is second to none. He stressed to me the importance of building relationships and working with his clients after the job is done. I have brought my car back for follow up details and he always helps me with tips and tricks to keep the car looking great when cleaning at home.If youre looking for a REAL detail service or considering a ceramic coating for your vehicle do not think twice about picking Austin Auto Spa.

Ch
Review №8

Took my truck in for detailing. This place gives great prices, by far the best in Austin. They did an awesome job. Will be taking my other vehicles.

Dm
Review №9

Awesome team. They did a great job. They were also very friendly and informative.

Ko
Review №10

Great job cleaning my bike.

Jo
Review №11

My car is my baby. Noone...NOONE...works on my car. Not even the dealer if I can help it. Mechanical work(clutch changes to oil changes), detailing work and pretty much anything else are done by me in my garage. That is the one way to guarantee that everything is absolutely perfect. For something like a ceramic coating, you want a professional that doesnt have to watch YouTube to see how its done. I certainly had no knowledge in that area and I needed such a professional.Justin(owner) is your guy. I did extensive research and got several estimates. Justin came out to my house on a Sunday and took a look at my car. He gave me a verbal estimate after I told him what I wanted(I ended up with the Gold package and had a long list of extras) and followed it up not half an hour later with a formal estimate via email. That estimate had EVERYTHING we had discussed. Nothing left out, no surprises...just exactly as expected. This was November.So then Christmas hit...money gets tight, you travel and get busy...whatever. I didnt have a chance to get back to Justin til late December. Guess what? No problem...estimate is still good and he can get my car in early January for his gold package.It was difficult for me to leave my car with him. Like I said, Im VERY particular about my car. He had it for a few days and then called when it was ready. It is perfect. I never knew my car could shine like it does. The plastic parts all look new and the car absolutely glows. I also asked Justin to ceramic coat the wheels and Brembo calipers. They simply look showroom new.Long story short, these guys are good. They know what they are doing and can be trusted with your vehicle. Justin is honest and stands behind his work. When I am going to spend over a thousand dollars for a bunch of ceramic/paint/vinyl work, I care that he does the job right the first time. That is all that should matter, all that does matter and is exactly what I got. Thank you Justin!

Sc
Review №12

Just picked up my Grand Cherokee from Austin Auto Spa. I was originally going to have a premium detail with wax done. After speaking with Justin, I decided to spend a little more and get a Ceramic coating. It turned out amazing! Literally looks like a different car!My vehicle certainly got all the attention I was hoping for plus more.The exterior is smooth like glass and will stay that way! The inside has never been cleaner.Justin was very knowledgable and patient with me when I went to speak with him about my detail. I had a lit of questions about the coating and originally was NOT going to do it. After seeing a demonstration and weighing out the finances, it was definitely worth it!I cant wait to try my next hand wash after this awesome coating!Thank you Justin and Team* I would recommend stopping in versus calling. Seeing first hand and getting the eduction is worth the trip and time.

mi
Review №13

My wife purchased a new Mazda Cx-5. She tends to keep her vehicles for many years. We wanted a durable finish that would hold up with the intense sun and heat. Justin explained the process in detail as well as the warranty. The work was done on time for the price he quoted with no up charges. The car is beautiful. We were impressed with his professionalism and sincerity. What an excellent experience!

Se
Review №14

Best detail service in atx hands down

Ja
Review №15

I had a 37ft Motorhome washed and waxed.They did an outstanding job. Even shined my tires and put the covers back on. Price was fair for their services and they washed my rig while I was at work. I work 10hr days and could not take on the task any time soon. I cannot tell you how much I appreciate that kind of service. Thanks!

To
Review №16

I took my truck to Justin at ATX Detailing to get the Ceramic Pro coating put on. They did a KILLER JOB! I LOVE IT! great customer service, clean professional shop, and the job they did looks fantastic! I highly recommend these guys as they know what they are doing! Worth every penny

Al
Review №17

I had my new M2 competition treated with ceramic coating by ATX auto spa and it is amazing. I’ve had the car for over a month now with the coating on it and it doesn’t need to be washed. My wife is sincerely jealous that my car looks like it rolled off the factory floor every day. There was a part of me that that ceramic coating may be a bit of snake oil but it isn’t, it’s actually amazing and from this point forward the first stop for any car I buy will be ATX auto spa. Thanks guys!

Da
Review №18

I tried scheduling with them and NO ONE reached out back to me. Their website claims to be open 7 days a week, that is incorrect. They say they will reach back within 24 hours but its been about 4 days and still NOTHING. I have called from my personal cell and from work, send texts and even went to their FB page to send a direct message from there and still NOTHING. If this is how they treat potential customers, I cant imagine how they treat current customers if one of them were to mess up on your car.*Update*The owner? Not sure who really but they finally responded once they saw the negative reviews. If you want to see the full conversation please go to their Facebook page for all the screenshots. What this person doesnt understand is that I was very excited to get my car detailed from this business. That is DEFINITELY not the case now. Ive been in the customer service business for all my working life and never have I seen a business owner speak in this manner to a customer, potential or otherwise.

Sh
Review №19

Recently we had our Cars (Model-3) PPF & Ceramic pro coating done from Austin Auto Spa and they really did an excellent job.The owner Justin is a very decent person who follows honest business practices & cares about quality of the products and services they provide to customers. He does believe in and very sincerely tries to build long-term business relations with customers.Justin is also very responsible owner and respectful person. Their staff is also very professional, courteous and they did a great job, also, perfectly on time.We’ve rarely seen such thorough auto-service and would certainly recommend Austin Auto Spa, for any interior as well as exterior jobs, on any automobile.

Bu
Review №20

I can only express pure anger and frustration with this company. I’ve been dealing with them for 6 weeks now with no resolve. The short story is we had vomit in the front passenger seat of our 6mo old car, the mobile guy, Ivan, came out the next day but didn’t have all the equipment to fully clean the chair. In the process he managed to scratch up the leather door handle/panel with a metal tipped vacuum. I contacted Justin about it and he seemed to be willing to work with me to get the door panel replaced. I’ve reached out several times over the past 2 weeks with no response. First new car I’ve ever purchased and these guys tear it up. Oh, and I had to take my car to someone else to get the remaining smell out of the car. Between replacing the door panel and paying ATX, I’m out $820.Update: It’s interesting that you can respond to a review in 4mins but can’t return a call or text for 2 weeks.Update 6/12: After meeting Justin at his shop in early April, I was hopeful he was going to make good on his promise to right his employee’s wrong. He arranged to have someone review the damage, that man came out and now I haven’t heard from Justin since. That was two months ago with multiple attempts to reach out to him for a response. Still nothing. Justin, if you’re reading this, please call me so we can wrap this up.

A.
Review №21

Hired this company for paint correction and applied Ceramic Pro to my vehicle. No issues. Car looks great. Fair price.

Jo
Review №22

Great efficient service. We are really happy with how clean our Jeep is and the value of the price.

Ja
Review №23

Revised version of what I put up in yelp.....Im fairly new to the area and I stumbled across these guys on Facebook when they were advertising ceramic coatings. I have 2 vehicles, a Porsche and a 4Runner and I talked to Justin about coating both of my vehicles because I wanted them to be protected from the Texas heat.After having a lengthy conversation with Justin about my vehicles and what his company could do for me, I decided to go with his company. He explained to me why his yelp reviews were not so great and it truly opened my eyes that this guy has a passion for what he does. He enjoys bringing out the shine in ones vehicle, and most importantly, he really goes the extra mile to accommodate his clients.I was offered the following:Free loaner vehicle (Jeep)Drop off / pickup - if I didnt want the loanerFree pickup of touch up pen from dealer to fill paint chips on my vehiclesStay late at his shop to get the job done quicker if neededWork the weekend to get vehicles done in a shorter amount of timeIm writing this review because I took the time to actually talk to the owner and get a better understanding as to why his reviews on yelp were not so great, I didnt gain anything or wasnt offered a discount by doing so. Hes a great guy and runs a great company, so the next time youre looking for a detailer to come to your house or you want to go into a shop, take my word for it, check out ATX.Justin, thank you for doing such a superb job on my 2 vehicles. Now that theyre coated with ceramic pro, I have nothing to worry about here in Texas with the heat and such. You have a great company and I wish you the best.James

De
Review №24

Let me just say, like a few others already posted here I dont trust just anybody with my cars. I dont even let the dealer touch my car if I can help it, as Ive had lots of damage done to my car by careless technicians. That being said, I dont have enough good things to say about Justin and his staff!! Theyre all very friendly and take great care of your vehicle while they have it. I had the misfortune of having Cement construction dust caked on the car only 6 days after buying it (2018 Dodge Charger) and it proved to be extremely difficult to remove on my own and for fear of scratching the paint further, I brought it to Justins shop after he came highly recommended. Not only was he able to get me in on short notice, but he was able to get it completely dust free and detailed that same day!! Car turned out sharp, spotless, and in even better condition then it left the dealership the day I bought it! Everybody worked together and meticulously took their time to make sure nothing was missed, that I was completely satisfied with the work, and even double and triple checked the car afterwards. I will definitely be adding Justin and his staff to the short list of people I trust with my vehicle, as well as recommending him to family and friends!

An
Review №25

They offer the best deals.they offer professional ceramic pro deals in austin.

Me
Review №26

Just by the way one of your employees are driving on 35 in traffic I would never use this company. Its stop and go traffic and they are switching lines, waving their arms in the air yelling and cussing at people an almost just hit me and road within a foot away from my car trying to push me to go faster when I can not for we are all stopped in traffic going 3 mph. Extremely unprofessional. Your employees represent your company and are giving you a horrible name at that

Ru
Review №27

The only reason i put one star is because it wouldnt let me put 0 stars, which is what this company deserves. I had an encounter with one of the drivers who was driving wreckless, changing lanes with no signal light and cutting people off. So when i decided to confront him at the light he pulled out a knife and threatened me. We made several attempts and left messages which have gone unanswerered and ignored.

Re
Review №28

By far the best detailing shop in the Lakeway area!!!!

Information
100 Photos
28 Comments
4.1 Rating
  • Address:12112 Roxie Dr E, Austin, TX 78729, United States
  • Site:https://atxautospa.com/
  • Phone:+1 512-348-7733
Categories
  • Car detailing service
  • Car wash
  • Window tinting service
Working hours
  • Monday:8am–6pm
  • Tuesday:8am–6pm
  • Wednesday:8am–6pm
  • Thursday:8am–6pm
  • Friday:8am–6pm
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Amenities
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ-friendly:Yes
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