155.00 dollars and a 3 hour wait. A blind man could have done a better job at vacuuming. And whats with the excessive liquid left on the center console? I will never return here.

I love having a clean car. So naturally, I purchased the 1 year pass with Genie. I have gone religiously every Saturday or Sunday for the past 8 months.However, I can’t do it any more. Even though I have another 4 months left on my pre-paid car wash pass, I am going to Arbor car wash instead. To explain...The service is good when you first pull up. They get your car wash requirement and then immediately start vacuuming your car. But then, they drive your car around and put it in the line with the others. This is where the problem occurs. They have 10+ people working at any given time and 8/10 workers are not doing anything. It appears as though the 8 workers have not been directed to a single task to help speed up the line of cars that builds up.So I wait roughly 1 to 2 hours to get my car clean every time. I wish I was exaggerating but today I sat there for an hour and they hadn’t even started on my car. I sat outside and watched the workers stand around and look at each other. I finally left and have given up on Genie.The reason I am giving two stars instead of one is because once they wrap up cleaning your car, they do an okay job. The only complaint I have about the actual wash is I have to ask them to take out my rubber floor mats to clean them or they won’t do it.Overall, I wish I could get a refund! I will never go back to Genie.

More attention could have been paid to interior of vehicle. Found trash under seats and in rear

Best in Austin! Full service and ride is actually clean as opposed to wet n clean. Been enjoying their services for 40 years. Keep crushing.

This was the worst car wash ever. If it had only been $12.99 I Wouldnt be so mad. But I added the executive wash to the package and for $35 expect that all parts of my wheels would be clean, the bugs would have been removed from my front of my car, my windshield would be clean, and that they would vacuum underneath the floor mats, etc. Parts of my car look good but the rest is not acceptable. There must not be any supervision. Im very disappointed.

Who knew the Deluxe Wash didnt include wiping down the interior?

BEWARE. You will pay for a hand wash 6 month pass BUT they will “accidentally” put your car through the machine wash. My car has never had a machine wash since I bought it years ago until today. Incredibly disappointed in this Burnet location Genie Car Wash. Do not turn your back on where your car is IF you are here.

BUYER BEWARE! No wonder they are going out of business. They upcharged $95 for a minivan and left several untreated areas and dirt they didn’t bother removing. Additionally they made me wait 8 hours for this horrible work despite me being the first appointment of the day. Too many complaints. I should have taken advice from friends about these morons. Their car wash is incredibly outdated and a running joke “since 1968”. Go elsewhere. They are a dying franchise and it shows! Good riddance!

Good place to wash tires or car paraphernalia but not your car.

Great customer service leave your vehicle the why you ask for .

It was ok until one of the workers told me that they couldnt give me a free hand carwash. But I had my recipe of proof that if it rains I get the next one free within the next 48hrs. But then he did it anyways cause I spoke with his manager.

I asked for an exterior wash and inside vacuum- should have been around $18. Instead, I was billed for an “executive” wash which is the most expensive of the three regular car wash options- $38. I’m sure the guy submitting the ticket gets a commission, so watch out- they will try to sell you way more than you ask for. When I complained to the young woman at the register she did take $5 off my total, but I will not use this car wash again.

Executive is what I requested honestly the worst car wash Ive ever had for 34.99. First and last time coming here. Had to come home and finish cleaning my car truly disappointing.

Went at 4:30 in the morning had plenty of soap,machine worked properly.only problem was not we lit.only one stall was lit up.

Horrible first time experience$34.99 for what?I had to ask the dude to give me the wet cloth to finish the job.... should PAY ME to wash my own car, should’ve seen the reviews and best believe i will make your company and the address in Austin aware of how HORRIBLE the wash wasI have pictures, already send an email to corporate and will continue doing it

GREAT value of services for the price (even the basic wash package includes hand drying plus a light interior vacuum & dust). Recommend having some cash on hand to tip - these folks work hard!

I went in today to get my car washed and chose an option that came with the vacuuming of the inside. Both the wash and the vacuum were done sloppy. A ton of dog hair, dirt, and bird poop was still on and in my car upon completion. Also, Im pretty sure these lovely circular scratches happened sometime during the process.

Do yourself a favor and get the VIP package which includes unlimited washes for a year. Always feel like a million $$$ leaving this place

I guess a delux washer doesnt include cleaning this

Patrick and the crew always do a great job. Thank You

They were very unorganized, they took 6 cars before me! I was there over 1 1/4 hrs. The wash was ok but they missed spots and didnt really want to fix them or wait for me to go over the car. Inside looked good. Probably wont be going back though.

Horrible first time experience$34.99 for what?I had to ask the dude to give me the wet cloth to finish the job.... should PAY ME to wash my own car, should’ve seen the reviews and best believe i will make your company and the address in Austin aware of how HORRIBLE the wash was

I paid for a full service wash and express detailing for $89. They did a terrible job, still had marks on my windshield and the body of my car. The guy told me they could get all the spots off with a premium detailing for an extra $300 however if I paid on the spot they could get them off for an extra $200. These guys are shady and a rip off. Very disappointed - Id avoid at all costs.

Got my car DETAILED here. Nice friendly staff, took the car right away, kept it a couple of hours, called me when it was ready, as promised.They did a pretty good job. Shampooing got most stains and dirt from the rugs, although some stains on the seats didnt come up (fortunately, I was able to get those with a quick sponging). The interior was decent but there was some loose stuff on the carpets that the vacuum missed, and there was still a little residual crud in the armrests and a couple other places. The windows were fairly clean, only a few streaks, except they didnt get the bits at the top where the window goes into the door. The outside was kind of disappointing. Lots of bugs were still plastered on the outside. Im pretty sure they just sent the car through the automatic car wash and didnt do much else. They waxed - hope those bugs arent sealed onto my car now. But hey, these issues are minor DETAILS. (note the irony). Im glad my car is pretty clean. I think it was a good job for $100, maybe $120. But I paid $169.99.

Good value. They do push a bit to spend more then one you first asked, but will back off easily. Respectful of your car and your stuff inside it.

Happy they fit me in although... $200 is a lot of money. It was a splash and dash job of detailing (wipe & shine). BUT.. Seat shampooing and vacuuming was very good.

Wasnt vacuumed well at all, rubber mats werent cleaned and interior and exterior werent wiped down well, at all, either. All for 40.00 and 10.00 tip in the box inside, before I knew the job would be bad.

Super friendly staff and able to do whatever duty you need done to your vehicle. Taki g my car in to have a ton of pet hair cleaned out and seats and dash cleaned. Great price for the effort will take to accomplish.

Terrible. Got exterior and interior wash and looks like 3/4 of the car wasnt even touched. There is still trash, dust, and dirt everywhere. Took it back for them to redo it and they missed the exact same spots!!

I wasnt happy with this place at all. First off they didnt vacuum and wipe down the inside of my car good. Also they didnt give me my discount so I end up paying full price. Very disappointed with Genie. I guess Im going to Mister Car wash next.

Received very good costumer service. The associate/manager greeter us well, including our dog. Very dog friendly business which its always a plus. Got a good value for what I paid for, cashier included double air freshener instead of one. (Gray Honda Civic with pyppon wheels).

Just wanted to warn everybody of this awful service. I would understand if I paid $5-$20, but I DID NOT! I PAID 90.00!!!!! This is extremely frustrating and a complete waste of time. Left my car at 5pm and didn’t get it back until 6:30pm. I was told it would be ready at 6pm. I was told my trunk would be cleaned and they didn’t even touch it. I am going to try to speak with management tomorrow to request a partial refund or a do over. I am not satisfied!

Fist off I’d like to say I had absolutely no issue with how my car was presented or taken care of. The young blonde detailer you had was very well spoken and treated my vehicle in a timely fashion. I would like to express that I think I tipped in the wrong box...it’s honestly hard to tell the difference. I like giving the people who worked on my car a tip not everyone else. That should be changed!!!! Not only for the confusion but just I tip extra for the worker not for people who don’t even touch my car. I

Genie Car Wash is the best in town. I checked Good quality because thats what I look for, thats what I have to have, but wait... this Genie Car Wash is also a good value, the staff is friendly and professional, and I never have to wait too long! Win, win, win, win.The quality is excellent every time! Ive been to all the car washes in town and Genie is my favorite. I just bought my daughter a years pass for Mothers Day and she was THRILLED!

Excellent service made my ride look like new.

Very very friendly and courteous I was very happy I got this for a Christmas present Ill be back to get the rest of my card used. Thank you

Only 2 self wash stations were open. One cash/coin changer working. A lot of glass and trash on the floor around. Not the best operating machines.Pro: relatively good price to time on the self washCon: vacuum cleaner runs too short

These guys do a great job!

Great products and service at a Great price.

I went there asking for a basic car wash, which was advertised as $17. The guy said well get it nice and clean . Good stuff, i thought, until they ringed me up inside with $39 for the executive wash.Ive never asked for this, i have never agreed to this.When i got it back, it was cleaned mediocre at best. Had to point out a dozen dirty spots and the best result was the picture below.Overall very disappointing quality and a sleazy upsell.

I used the self serve car wash today. 3 of the bays were closed down for not functioning. My bay was open, however the power soap nor the spot free rinse functions were working. The facility is old. There is no way to pay by card like some other washes offer. There is an atm inside the service area so you can get cash, but you must exchange for smaller bills in order to get your coins. Badly needs renovating.

I wish for genie to clean my car and just like this woooow.👍👍👌👌👋👋🙏🙏

After my first ever Tinder date with a twenty-something year old fiery redhead on her birthday she proceeded to launch the contents of her margarita filled stomach out in my two-month old F-150. So much for that new car smell. Genie Car Wash was the only place that could help me out and I bought a year membership on the spot and am now in my second year. Getting in a newly cleaned truck is a lot like getting a fresh shave and a haircut; it feels good to look good and its always classier when its clean even when your an old rocker like myself... Thanks guys!

The staff did a great job of washing and vacuuming my car. Would definitely use them again.

Review is based only on the self service wash. Theres few self service washes around this part of town. This one needs some updates: no credit card reader in the wash bays, lengthy time to switch wash modes (soap/rinse/wax/spotless rinse), some bays seem to have low pressure. It can get a little sketchy past dark.

Good job! Will go back.

Self service car wash nothing ever works or stocked not even the coin mechines work...

I had a mixed experience here. Typically I do work on my car myself, as it is an older specialty model. Hesitantly, I decided this past weekend to take it in to Genie for a wash and wax because they seemed to offer good quality work and hand-waxing. Ending up being very pleased with the result. The bill was only $99 for wash and wax. My car looked beautiful and I could tell there was a solid coat of wax all over. The very friendly technician who looked over the car with me enthusiastically did the very few needed touch-ups and even shared that included with the detail service, I could bring in my car for free within three days if it rained to have it rewashed.It did rain the following day, so I took the car in for my free wash. The wash wasnt free. The cashier rudely said it was on my receipt that it was $2.93 for the Rain Check wash. I understand that this was only a few dollars, but I had already given them quite a bit of business a few days before and had been told that it was going to be free. Almost immediately, another person at the counter paid for my bill. (He seemed to be an employee) He proceeded to ask who told me it was going to be free. I gave him the best description I could, and he said it would be coming out of that employees paycheck. The cashier scoffed and gave me my receipt. A few short minutes later my car came out of the wash and the attendant very quickly gave it to me, without finishing drying the exterior or taking it to their finishing station.Overall this was very disappointing. Set a poor tone for my day. Being a business owner myself, I know that $3 is VERY little to make your customer happy. On the side of if the employee was wrong or phrased it incorrectly so I misunderstood him: a liability of having employees is that they are human, are going to make mistakes, and will cost you money as they learn. It appears that this business main goal is their bottom line, and not their customers satisfaction or their quality of service or even loyalty to their employees. I will not be returning.

Took a truck for detailing. They just used the vaccum in the front seat floor, not in the back

Genie car wash has done s good job on my vehicle inside and out. I plan to go back in the future. Thanks Genie!

Good prices, excellent service, and an entertaining kids corner.

This is what $95 car wash looks like!

The quality of the wash, wax and interior detail was second to none. Excellent customer service from start to finish. Fair pricing. They are even so dedicated to making sure you are happy with the wash they take you around your car to see all the hard work that was done. I would HIGHLY recommend this car wash. I bought my car new back in 2015 and when the gents here were done with it, my car looked like it just rolled out of the show room. Will be back. Thanks to everyone there for the amazing work.

Disappointed. I spoke to them about the issue with miles and miles of butterflies and they assured me they would get the car clean. I still have bug splatter on the front of the car. I expected it to be spotless.

Paid for inside/outside detailing. Inside looked good, but the outside was a mess. Wheels not clean, visible dirt on roof around antenna and on trunk. Leaves and debris still obvious by wipers. Really i dont think they even tried.

Worst Genie car wash ever! The parking lot is horrible and falling apart. Looks like a dump. The one in South Austin is so much better. My car wasnt clean at all. Inside or out. Wouldve gone back to have them run it through again, but didnt have time. Was so very disappointed.

Valumes are broken, no working change machines, and the vacuum that I thought work took my money. Stay clear away from this place.

Very professional and did a great job Detailing my car.

Very good

2 star because for the price they charge for mediocre service and final finish. This place been around for years and sad to say they lost their touch and integrity for greater Austin area. I see why when customer go to pay they have a sign that says all sale are final. No refund. If I were to recommend this place, i would say drive a little further down the road or to another car wash. This place had gone so far south of the border.

Excellent team and great service

They did an awesome job detailing my very dirty car

Drove a larger car and had it fully detailed so paid abit more, but what was unfortunate was that they took 2.5 hours to clean it and still left dirt under the seats along with a hand print in the seat polish. Used to come here alot as a kid, but wont be back unless it is to self clean my cars.

Half Ass Work !First time I came here had to re vacuum the car. A guy was an ass about the whole thing. He acted as I was getting a free wash. The second time same thing. A bit pricey for half ass work, and cocky attitudes. I recommend Tiny Hand Wash any given day.

Horrible serviceLike haggling for a carVery forcefulWomen...do not use this business! They are no good

Friendly staff, reasonable pricing, convenient, good/quality service everytime!

I came there through Grupon, but they asked me totaly different price.

Review for car wash service : I got the $39.99 package. It was not worth the price. They did not rinse my rubber mats and did not vacuum my behind my backseat. It was not busy at all when I went and they could have took more time and could have done a way better job.

Hometown car wash. Still a great place to go.

The best car wash in Austin!!!!! Wonderfully customer service and even better quality! Safe to say this is a 5 start car wash!

Good but expensive

Parking lot is paved so poorly and has drop offs so big it can damage your car if you have a sportscar or something low to the ground, self wash stalls dont accept credit cards.

Fast service but to pricey

They did a fair job on my car! Other services offered we a little expensive for me.

Terrible job detailing! They didn’t even try to get the stains out of my seat. Bought the groupon then once I showed up they charged me $50 extra dollars for my compact SUV. I won’t be going back and I’ll make sure my clients know to stay away.

Got a free car wash coupon for my birthday through five stars!This place is a bit dated with decor - but we did not come to stare at the walls. We came for a free car wash and wow..what an amazing job they did.We just got the basic as it was the freebie one for my birthday. The customer service was outstanding and the detailed attention they provided cleaning our car just for the basic wash was fantastic and above expectations!If this was the Basic - well, I can only imagine the quality for the higher priced services.We will be back for sure - thank you Genie staff - you rock!***UPDATED REVIEW 7/2017***The freebie car wash I got for my birthday was much better than this visit. I got the Phils Special which includes vacuuming the interior - they missed the entire back. The wash and wax left spots all over my car and it just wasnt even worth the special price I got for the wash - not sure if I will be going back.

Best car wash ever!

Nice, clean place to wash the car. Prices are fair and the equipment seems to consistently work properly.

PJ is awesome. I came in to see what they could do for my messy, neglected car and they knocked it out for me! Car looks great and I didn’t waste my Saturday! Thanks to everyone in the detail shop for the solid work. My car looks new again!

I went to Genie car wash yesterday. The man who was supposed to write up the tickets was busy talking to a friend. He kept talking for 5 minutes while many drivers sat and waited for him to give them a ticket. Two of the employees tried to get him to come back to work but he just yelled at them. When he finally came to my car I let him know that I didnt appreciate that he put his social time above his customers. He told me to have a nice day. I went inside to wait for my car. Thirty minutes later I look to find my car. It is still sitting at the vacuums. He was punishing me as a woman for calling him out on his unprofessional behavior. I asked to talk to the Manager. He didnt offer to intervene He told me to Have a nice day. I just asked for my money back and left. The message I received was clear- women who complain to male employees will not be tolerated.

Genie Car Wash always does an excellent job. They have different levels of detailing, different levels of washes, and attentive staff. They have a fairly comfortable waiting area, as well as viewing area so you can watch your car go through the entire process. When your car is finished being detailed they are quick to let you know.

More or less the same results as a $16 drive-thru car wash for $30+, except someone just vacuums and towel dries for you. Interior was somehow more cleaner than exterior of my vehicle. Might come back if I dont have time to do a wash myself, otherwise, Id save my $20+ and do the small deets myself.

Went to a different car wash and was not happy with service. Genie Car wash is amazing very nice people. They made my car look awesome. I am so happy.

These folks are good people. Multiple times they have transferred or offered a deal on an unlimited service card. Today the counter guy gave me change out of his own pocket for a snack b/c the machine doesnt take cards.

My previous experiences with Genie have always been okay, but after today, Ive decided to look for another place. First off, I asked for a Managers Special car wash which is $24.99. I asked for my dash and doors to get a good wipe down with some armor all, which in the past was included with the $24.99. Saw my ticket that said $39.99. I accepted that as extra. Stood in the line to pay that took forever and the girl totaled it out to $59.98? What? Then she said its the Express Detail thats $39.99 plus the wash. Told her thats not what I wanted and she handed the ticket back and said, you have to go back and tell him. Of course, my car has already been through the wash and the line is now an extra mile long. Poor customer service and was not worth it. Never will go back again. Genie might do well if they hired a counter girl that had a higher IQ than my 5 year old and knew the meaning of customer service.

Been here at this location 3x now. Ticket writer Not friendly and inside sales not much better. I paid for a deluxe car wash and didn’t receive it. The inside sales told me it wasn’t a big dealBecause there wasn’t really much of a difference. Think I’ll give Mister car wash a try. I purchase yearly passes usually.

Not Happy with the Service I received for the price I paid! Dont know what happened today but a few yrs back I would only use this Burnet rd. location. Because it was Great Quality work for the price you paid. I bought the Full Service wash with Express detail. My floor and seats look like they have not been vacuumed, the outside of my Car was still Dirty! The guy from the detail crew did a great job on the dash and doors! I had him go over the Dirty spots that were left on the outside from the wash crew Overall Im a very unsatisfied Customer! Will not be using their Services anymore!

Good place for a car wash. Several convenient locations. Price and results better than most. If you see a problem they take care of it. Senior discount gets you a $10 wash. Using their free punch card gets you another 10% off. Cant beat that.

You couldn’t pay me to come wash my car here again. Literally every part of their self service car wash was having issues. If you don’t simply lose your money to their machines, you will leave with a car that looks worse than when you arrived. They need to close the self service portion of their business down.

Best car wash in Austin!!!

I think they did a really good job making sure my car was clean and the pricing was good.

Very disappointed. I bought a $309 car wash and detail, and not only did it take them over 4 hrs when they said it would be 3, but door jams were not cleaned at all, and wheels were not even touched. Even the front bumper looked like it was hardly touched. I could have said something while there, but I couldn’t wait any longer. I would recommend taking somewhere else.

Equipment must in bad shape. Very poor rinse, soap still all over car. Aggressive salesman at pull in. To easy to fix, ask what you want, make it happen.

They do very good work. Thanks guys.. they are very expensive

Not any better outcome than the $12 machine wash off of 51st near Mueller HEB. Paid around double for this plus tip. Waste of money. Had to use a wet rag to clean all the left over dirt when I got home. Think I’ll just wash my own car next time.

They asked me to move and leave the line after waiting for at least 20 minutes, although Im paying for the wash. Very poor costumer service. So much for a VIP account. Most of the people there are really good and do a great job otherwise I wouldnt be going there everyday. Today I got a super rude experience and that is not how I believe I should spend my money to be treated like that.

The detailed car wash wasn’t so detailed! ...The edges of the seats were not cleanedThe inside of doors and trays were not cleanedThe sun blinders were dirtyFor areas that was cleaned the quality wasn’t so good either.In general, won’t recommend and the service did not worth $139.

I went to Genie because I found a really good deal on Groupon. I pulled in and was greeted pretty quickly. I decided on the wash I wanted and left my car to go in. The wait was very long. (They were busy) It seemed as though there were short staffed. The waiting area is in need of a really good update. The couches were in such bad shape you would not want to sit on them and no one was using them. My car was cleaned and dash wiped down. I dont think Ill buy another car wash because if the wait time and unpleasant wait area.

Price vs quality of work is not warranted. Employees attitudes are terrible. I had to ask for a rag to wipe down the interior of my car. My floor mats and air freshener were tossed in my back seat that still had dog hair all over it. The manager offered to run my car through or refund me. You would have to pay me to have the same employees touch my car again. There are plenty of other car washes in town. No need for me to come back.

I think the secret here is to go for the higher priced services. Their basic washes have never really impressed me, but I got a Groupon and so got the VIP wash with leather option. I was very pleased with the way the car came out. Ray Ray went the extra mile and also gave me a good rundown of all they did and took care of the little things I had lost in the cracks and crevices if the car. Not sure Id go back just for a car wash, but if Im looking for another detail wash this will be the first place I come.