Austin INFINITI was a great experience! My expert customer rep Allan was very accommodating. The vehicle and our circumstances were not standard so him going above and beyond to ensure our experience was excellent, really meant a lot. I’m so happy with my vehicle and so glad the car buying process was seamless. F&I was swift and concise, parts was very nice and concierge support coordinated the experience to ensure there were no hiccups. Austin INFINITI is highly recommend!

Amazing dealership!!! Honest, no haggling, Joe was the best salesman to deal with will only buy from them from now on! I don’t live there but they were worth the drive and now that I know Joe is trustworthy I would even have him ship it to me in the future! Thank you for actually making there car experience exciting!

They really do treat you special here. Always friendly and professional. Ask for Monte

Professional and courteous from the moment I walked through the door. Test drive covered all aspects of the road...good, bad and fast! She handles like a charm♡Worked with Danny Elafson - easiest, least pretentious car buying experience ever. Fair trade in and impeccable service. I am so excited to be driving this amazing Infiniti. Thanks Danny and Austin Infiniti! Meet Racie♡

Infiniti sales rep LT Sanchez is very knowledgeable, professional and patient. His calm demeanor made me feel like I wasnt being rushed while asking him a million questions. Hes upfront and honest. Plus, hes a veteran!!!

This has by far been the best car buying experience Ive ever had. Bought a used car and they went out of their way to ensured I got the best financing option for me and my situation. Outstanding customer service and great knowledge. They are honest and fair folks which I didnt think existed in the dealership industry. I worked with PJ Garcia and Chris Corn

My salesman, Dana, catered to my every need, helping get me in and out for a test drive over my 20 minute lunch. He was thorough while keeping my timeliness in mind. I test drove a blue 2018 Q60, but ended up purchasing a red Q60 Sport 400.

This is one of the few rare times in which I wish it was possible to give more than 5 stars for an exceptional experience. This wonderful experience was possible only due to our amazing costumer representative, Danny Elalouf. We ended up in a situation in which we had to purchase a car while being abroad, without a way to physically see any cars. Danny was unbelievable helpful, he helped us to pick a car, showed us the car using face-time, helped us with the international wire, and answered the (many) questions we had in the following days with tons of patient. Danny was extremely knowledgeable and very honest about the state of the car, so we knew exactly what we are getting and even ended up getting a better car than we hoped, as many of the faults were addressed by the dealership before we arrived. The car is perfect for us, and I would definitely come back Austin Infinity in the future, and will most definitely ask for Danny in person. Thank you very much for the amazing service, we are super happy with our new car.

It was a five star experience.Our sales rep PJ was the best!!

I recently purchased some parts from Craig Isaac’s parts team at Austin Infiniti. I believe it was Tony who I mainly worked with. He was responsive, friendly, and answered all my follow up questions. Additionally, they had excellent prices for the products purchased and even got it mailed to Atlanta in a timely manner. Overall, a great experience and I highly recommend. My only complaint is that these guys are not physically located in Atlanta. If they were, they would have all of my business.

I had a very pleasant experience purchasing my first vehicle with Mr. Maurice Dancy. He was extremely knowledgeable, personable, and honest. He made sure I knew as much about the vehicle i wanted plus more. I also appreciate the other people in the process to include Ana, Melissa, Luis, and John. It felt like I had joined a family of great people. Thank you all for making an overwhelming feeling thee most relaxed experienced!

Allen is a great sales rep. and what he say he will do or can do he will do it. I felt welcome and I will recommend anyone to Austin Infinity because not only the sales rep was great the hospitality given was amazing as well. The process went smoothly and I was able to ride off in my car the same day within 2 hours.

Wow, what a great car buying experience...thanks to our sales person, Danny. He made the process super easy! We came from out of state to purchase the vehicle. Danny did everything he promised and more. Im a happy customer and I will come back to buy from Danny again!

Superb customer service. The way every dealer should model their entire customer interaction after- from sale to follow up, to service. Whoever is in charge is doing it right! Thank you!

I went in for a recall and was treated like a valued customer although my car was from another dealership. They are very nice and courteous. I had looked for a car here but was unable to find what I was looking for in a short time. The salesman were great listened to what I wanted and didnt try to push me into something else.

If I could rate more stars I would. Mr. Joe Nichols and Mr. Chris Corn were very knowledgeable, courteous, and patient with me. They made sure that I was happy and comfortable with the car I choose. All of my questions were answered, I was not pressured to buy the car, and they made me feel like I was home.

Jeff is the best!!! I am a new mom, bought a cash car from him and shortly after the engine blew...they were willing to put a new engine in for me, no questions asked! I definitely recommend Infinity Austin to everyone! Jeff took great care of me and my needs!

I had great experience here with sakes lady she was very helpful to me and not pushy trying to sale me a car she took the time out to listen Thanks alot Sam Brewer.

Beautiful facility. Very friendly and responsive staff. Very busy but helpful service department. Only complaint-no negotiation on purchase.

Went in to view a car that ended up being sold shortly after I took it for a test drive. However, Daniel E. was more than helpful in finding me an affordable safe car that fit my budget and had fewer miles than the car I was initially looking at. Daniel E. went above and beyond to get me my car, even though I had to wait over a week to pick it up because a part was being replaced on the undercarriage. He was very helpful throughout the entire process and made me feel like he genuinely cared about my concerns (he even came in on his day off to make sure I was being taken care of). Will absolutely recommend Austin Infiniti as a whole, but especially Daniel E.

Experience at Austin infinity was very pleasant. Service was quick. Service advisors were so pleasant, suggested some services but were not pushy at all. I am always hesitant to go to the dealer. Felt good with this visit.

Tony Anthony set the bar pretty high across the board for an outstanding customer experience! From the moment we reached out to Tony with a brief inquiry of finding a new or leased vehicle, he was responsive, friendly, and knowledgeable not only about the vehicle itself, but in walking us through the entire process. We were especially grateful for this as we know that buying or leasing a vehicle during these crazy times could be a hassle, inconvenient, and very stressful. With Tonys approach, it could not have been more flawless and made the process a pleasant experience. Sean, Stacy, John, and Mike were also impeccable with their parts of the process. Tony and the entire Infiniti Teams attention to detail and our 5 Star experience was unparalleled - going above and beyond in every aspect! This is just an understatement. Keep up the great work Tony and the entire Infiniti Team!

I worked with Allan awesome sales rep. Got me an amazing number for my trade and got me just what I was looking for at the numbers I needed. If I could give 6 stars I would phenomenal experience.

Service staff is top notch. Wish they had more loaners but the waiting area is nice.

Worked with Allan and Luis, would want to buy another car from them. Straightforward & nice people. Everyone we encountered at the dealership were so nice. Highly recommend this dealership.

Top notch service!I have never had such a positive experiance with a car dealership. I just purchased a used vehicle from Infiniti of San Antonio (also excellent service!) and Infiniti of Austin checked it out for me. Not only was there a nice lounge with a friendly barista, everyone from the valet to the service tech were incredibly friendly and professional. While I was waiting I received a video on my phone that showed the tech walking around my car and pointing out his inspection. That was amazing and unheard of. I also received a text showing the results in a report format. I was in and out without delay and nobody was pushing me to fix anything that I didnt want to fix. This is in stark contrast to most of my other car dealership experiences. Nissan/Infiniti really have earned a loyal customer.

Monte and I had an outstanding time with Jaime Cooper. He provided a relaxed and well informed car shopping experience. Our only suggestion for improvement would be the cleaning and detailing shop. Although they were outstanding in their role, this group is working for 2 dealerships. So, on a busy day, this meant a very long wait. We have purchased several cars in our 30 years together and Jaime Cooper streamlined his portion. Overall a 5 star 🌟 rating.

I exchanged my car at the dealership few days back. The staff at the dealership took great care of me and my family during the entire purchase process.My experience with the dealership, Austin Infiniti and the sales consultant who helped me, Juan Lujan have been fantastic. Juan is a rock star - he is knowledgeable about the vehicles, takes time to answer questions and is prompt in providing updates. Everyone at the dealership has a helpful attitude. The time taken to process documentation was minimal.I felt like a valued customer during my interaction with everyone at the showroom - being greeted when I entered the showroom, calling in for enquiry, talking to the accessories team or waiting in the lounge. I would highly recommend Austin Infiniti to anyone.

Always a good experienceAccommodatingTimelyFriendlyHelpful in prioritizing what ever my car needsGreat lounge for waiting

Make sure you can prove your oil changes. Especially if you have a twin turbo. They are bad! The turbos, one or both will start making noise. Google the Infiniti forums and you will see. They will look for any reason to deny fixing your turbo charged engine under factory warranty. Despicable for this company to make a bad product and not stand behind it. They will lose in the long run.

I am more than pleased with my experience with Austin Infiniti. Took my car in for some repairs, and the team went above and beyond my expectations. Car runs beautifully and is fresh and clean. Excellent customer service! Thank you so much Robert Davis & Timothy Shook

DANA TOOK GREAT CARE OF US AND LUIS IS THE FINANCE AREA WAS A JOY TO WORK WITH AS WELL.

Purchasing a vehicle at Austin Infiniti is a completely different experience from buying a vehicle anywhere else. The process is sane, straight forward, and pleasant. Every interaction is pleasant and honest, and theres no typical salesperson pressure. We returned to our salesperson, Dana Woodbury, for a second pre-owned vehicle purchase because we had such a great experience with him the first time. His candor, patience, and transparency are refreshing in a very tight market. I trust Austin Infiniti implicitly, and will recommend this dealer to everyone! Even if youre not buying an Infinity, they will take excellent care of you!

I’ve been to Austin Infiniti the two times I’ve driven from Ontario.This is a big dealership compared what I’m used to. They even have the details down to a science. Great service. I’d recommend them to all Infiniti customers.

Fantastic experience and service. It may sound weird but if youre going here to look at a jeep like I was make sure you get Jonny Perez. He knew everything there was to know about jeeps and gave me more than enough information to help with my buying process. Highly recommend buying through them

Austin INFINITI has the number one salesman in my book Allan Dehoff I want to personally thank you for the genuine support you showed me in getting my Dream Vehicle. This is exactly what a vehicle buying experience should be I felt cared about, I felt seen and heard for what I was looking for. You went to bat for me in getting the financial needs met with my Credit union and for my budgeting purposes THANK YOU THANK YOU THANK YOU

I recently went for a oil changes and Infiniti Austin’s Sales reps are good. The moto to provide the best customer service is really awesome. I would happily recommend infiniti’s to my friends.

Allan was amazing!!! I highly recommend Allan and Austin Infiniti. Best car buying experience ever.

I was a bit disappointed this time around. They were eager to receive me but didnt seem to care about my concerns. I just recently bought the vehicle in less than 6 months but they treated me as if I was a number to them.

Maurice and Louise was amazing in helping me get my car couldnt ask for better service!

Monty is the service dept is awesome. Very knowledgable about the Infiniti product.

Buyer beware, definitely do your homework before walking into this dealership. Have buy bids from other dealers to confirm the value of your vehicle and study the market for what youre looking for. Maurice Dancy was the salesman I dealt with and their offer was 5K below the buy bid preformed CarMax and their car was priced at a premium. I was hoping to do business in town, pay a fair price and get a fair price but I suppose all they are looking for in this market is home run deals.

Class act all the way. Very courteous sales people, and comfortable showroom and waiting area.

Danny Elalouf was an amazing salesman. It feels odd to even call him a salesman. He really created a rapport that made us feel like friends. Weve never experienced service like his. I highly recommend him for assistance w/ your new car purchase. Seriously, ask for him by name. You will NOT regret it.

This dealership is 1st class: John was knowledgeable, professional and made the experience worth while.

Great customer service. Very transparent, no tricks. Highly recommend this dealer.

Very polite and attentive staff. Excellent customer service. They helped me with everything I needed and more. Drove off with a new car the day I walked in. Highly recommend this Infiniti dealership!

One of if not the best service departments in the state of Texas. Its the only place I will take my Infiniti to get serviced.

First I like to recommend Briana(Service Advisor) for all you service needs. Briana always goes over and above to assist me with getting the service I need. I have never had a negative experience and because they provide a video snd explanation of recommendations that really makes a huge difference. Thank you Briana for being all you can be each and every time and thank you Austin Infiniti for hiring employees that are willing to do all they can to keep your customers satisfied.

Previous review deleted as it NLA.UPDATE OCT. 20, 2018:UPDATE IS FOR SERVICE DEPT ONLY. OUT OF RESPECT, ILL REFRAIN FROM POSTING INDIVIDUALS NAMES BUT I WILL SAY THIS, HELL WILL FREEZE OVER BEFORE I STEP FOOT ANYWHERE NEAR THE SERVICE DEPARTMENT EVER AGAIN. REVIEW NOT BASED ON ACTUAL SERVICE RECEIVED, OR IN THIS CASE, NOT RECEIVED AFTER MAKING TWO TRIPS TO AUSTIN INFINITI WITHIN 20 HRS OF EACH OTHER. THE RATING IS BASED ON A COUPLE OF INDIVIDUALS WHO ARE EMPLOYED BY AUSTIN INFINITI, IN THE SERVICE DEPARTMENT. I CANNOT PUT INTO WORDS HOW INCREDIBLY UPSET I AM WITH MY EXPERIENCE BOTH LAST NIGHT AND TODAY. ACTUALLY, I CAN, BUT I CHOOSE NOT TO DISRESPECT THOSE WHO MAY READ THIS AND MAY FIND MY VOCABULARY OFFENSIVE.

Good Service from Mario Hall and others.

Service department is always knowledgeable and friendly.

Service was great. Love the automated system that sends you text to approve/decline additional items discovered while the vehicle is being inspected. Also like the way payment can process using the automated system quickly so we don’t have to wait for the cashier. Service advisor was professional and helpful and gave me a discount for services rendered. Couldn’t have asked for a better experience.

Bobby Davis is a stellar service representative at Austin Infinity. Ive owned luxury cars, Lexus, Mercedes and now Infinity, since 1998 and he has by far surpassed any others who have worked with me. Each time I serviced w/Bobby I felt his transparency, honesty and dedication to providing the best service experience for me, especially noteworthy, helping me navigate so that I didnt spend money unnecessarily while simultaneously protecting the quality of life for my vehicle.

Way over priced for a motor vehicle

I had the best experience with the service department and specially Mr. Nick Lefebvre.he went above and beyond to make sure my car was took care off in the best possible way!thank you Nick!

Time and time again Dave Hendricks, my service manager, has helped me and bailed me out when I have a rare auto issue. I have purchased or leased 5 Infinitis and the number one reason is Dave. Just a good guy and solves problems like a boss.

Avoid INFINITI Austin at all costs. I had the displeasure of working with one of the most relentless, high-pressure car salespeople (Chris 🌽) I’ve ever encountered. Here are some of the sales tactics that were used on me and how you might be able to avoid them:—Sales Tactic #1: Luxury car purchases are different than non-luxury car purchases.You May Hear: “We aren’t like those other non-luxury car dealerships. We value our clients valuable time and make the purchasing process quick and painless.”How to Avoid: Likely the purchase process will only be quick and painless if you accept a bad deal and agree to every upsell thrown at you (prepare for hours of upselling). This place is just like other car dealerships, and in many ways worse. Don’t think its different because INFINITI is a “luxury” brand (a second tier one, to be sure). Price too high? Negotiate lower or walk away. Relentless upselling? Push back firmly. Otherwise, the process will be drawn out in an effort to exhaust you into capitulation.—Sales Tactic #2: You’re being cheap if you want to negotiate price.You May Hear: “If you’re negotiating small amounts of money like this you probably can’t afford a luxurious INFINITI.”How to Avoid: They may use this tactic to make you feel cheap for wanting to negotiate a better price. But, of course, they are also refusing to adjust the price by the “small amounts of money” they want as profit. Similar to the point above, the entire “you’re in a luxury car dealership now” bit is designed to make you feel out of place or as if you’re making an aspirational purchase. Don’t fall for it, there is always room to negotiate.—Sales Tactic #3: The car salesperson is on your side.You May Hear: “Listen, I’m working for you, I’m on your side!”How to Avoid: The salesperson may claim to be your advocate in an attempt to make you feel comfortable and let your guard down. However, they aren’t on your side—they are trying to rinse you for as much $$ as they can. Avoid a mental shift to thinking you’re working with a “friend” instead of a ruthless, greedy, car salesperson.—Sales Tactic #4: Extract personal info early in the process. Then run credit checks without permission and make people feel invested in a deal.You May Hear: “Let me just get some information from you quickly so that we can speed up the process in the event that we do make a deal.”How to Avoid: Don’t provide personal information unless its necessary for the deal you’re trying to complete. A SSN, for example, isn’t required unless you’ve already agreed to financing and are seeking lender rates. I fell for this. The salesperson I worked with ran a credit check without my consent.—Sales Tactic #5: Extended warranties are necessary and must be purchased NOW.You May Hear: “I have this warranty on my personal vehicle. It’s the only good one available. Other warranties aren’t worth the paper they’re printed on. You must buy this NOW because... reasons!”How to Avoid: Extended warranties are almost always a rip off. The dealer likely uses a third party for extended warranties (different from certified), but claims their offering is special. Don’t buy a warranty on the spot. Say you need more time to think and aren’t comfortable making a purchase under pressure. Alternatively, offer a firm “No thanks.”—Sales Tactic #6: Negotiating based on monthly payments rather than purchase price.You May Hear: “Don’t focus on the costs, look at the monthly payments.”How to Avoid: Salespeople may argue that the vehicle cost is unimportant because you can just finance EVERYTHING at “super low” rates. They might say you should instead focus on monthly payments. Remember, any debt ultimately has to be paid back or recouped by selling the vehicle—but in the end you’ll come up short because all cars do is depreciate. Negotiate the sales price of the vehicle out the door THEN consider financing options. Repeated attempts to focus on monthly payments instead of the cost of what you’re buying is a clear red flag.

Great customer service. Friendly and polite staff. Allen was an awesome sales rep with a great personality. 👍🏾

Outstanding work and clean lobby area

Dana was AMAZING! No pressure and patient with all of our questions. We have had unpleasant car buying experiences in the past, so this was truly a breath of fresh air. They even have someone (Jason I think) come out to the car at the end and walk you through the features and pair your phone before you drive off. Oh, and the finance guy was a hoot. We actually had fun being there. Five stars for sure!

Alan was the best car salesman I have ever met! I didnt feel pressured or rushed making the final decision on the vehicle I chose.I was absolutely impressed by Alans knowledge about the brand Infiniti.After buying many cars over the years, I found both Alan, coupled with Infiniti, as personally having a far more superior car buying experience than any other I have ever done ! The sale was flawless and the financing was extremely easy. Cant wait until my next purchase!

Infinitis approach to Services is outstanding. Its the reason were on our third Infiniti. This recent Service was as easy as always. Briana is our contact and she is excellent - stays on top of everything and communicates what is happening as it is happening. Very pleased.

2 years ago I called ahead to streamline the car purchase process - it needed to be quick due to a back injury which I explained to them- and they still made me sit and wait and wait and wait (while in pain which they mocked), while the warranty guy, who is a relative of the owners, sat and bragged about how rich he is with oil money. Then MAURICE SCREAMED AT ME ON THE PHONE because the service department was telling me different info than what he did (simple miscommunication), but me trying to understand what was going on with the situation apparently meant he could scream at me.Then 2 months ago, I used the valet program to pick up my car for these things - inspection, door ding, and my gas tank cover was defective. After ten days of keeping my car they call me and say so what are we doing to your car? What was the purpose of making an appointment, giving out all my info, giving out again, giving it out a third time because nobody calls me back, just for it to freaking sit on their lot? THEN THEY TOLD ME TO FIND ANOTHER COMPANY TO FIX MY GAS TANK BECAUSE THEIR PAINT DEPARTMENT COULDNT GET IT RIGHT. I declined because this was covered under warranty! They kept my car for a month! And blamed me for the late service. I still dont know how that was my fault.The first car I bought from Infiniti was awesome, the sales lady was great. Everything was fast and efficient. My second car experience I was lied to, screamed at, dismissed by Maurice. His hostility towards me was so apparent it was noticed by OTHER PEOPLE. The car buying process from him was the worst car purchase experience of my life. Him screaming, being impatient that I couldnt find the right button to push on the steering wheel while going 70 mph was just another tidbit of his rudeness.The service department very conveniently doesnt have access to warranties or service contracts so they like to waste more time and spin your wheels so you dont use your warranties. They will ask you your info a million times and transfer you to somebody who sends you to voicemail. And my oil changes are never an hour.Infiniti is owned by CAG - Continental Automotive Group. I have had 2 more awful experiences with this brand (a car purchase and car repair). They are owned by a large family who work at all these dealerships. So if they screw you over or are rude to you or waste your time, welp, who cares. You think a family member is gonna get fired?

Unbelievable customer service! Chris C, John F and Stacy S made us feel part of the Infiniti family. This was our first Infinity purchase, but not our last. Cant say enough about our experience...a real first class operation. The team even stayed open late to ensure all of our needs were met. My wife absolutely loves her new QX50!!

Ask for Allen he is amazing ❣️

David Hendricks ( service rep) provided five star customer service. I was throughly impressed with the amount of respect and politeness that was shown. Weeks later I received a text message checking on not just the cars functionality but my safety and any concerns I may have. This is what customer service is all about.I drove from San Antonio to Austin Infiniti to receive world class services on my QX70. David Hendricks of Austin Infiniti made me feel like I did when I first purchased my brand new Infiniti. My car thanks you as well as I thank everyone at Austin Infiniti for their dedication to customer service many thanks to DAVID HENDRICKS!!!!R/

I have brought my vehicle here for two different issues and the technician must be paid to come up with ways to make me look like a liar. Their reasoning is, “we have to see the issue”, and the issue is an intermittent issue. So make sure your car is completely falling apart before bringing it in. My vehicle is still under warranty and they refuse to make repairs.

We received a warm reception and every detail was well explained. Our sales Rep LT Sanchez was very knowledgeable and professional, and I would highly recommend him

Austin Infiniti is a great representation of a car dealership and service provider. Although they couldnt reproduce my issue they were very honest with what maintenance should be done now versus what can late. They found an issue with my aftermarket wheels and sent me a detailed video describing the issue. I will absolutely use them moving forward.

This is a really great place to buy a used car. Tony Anthony sold me a minivan and really made sure it was in perfect condition before releasing it to me. Finance department beat my banks rate by several points too. Really classy place with good people. Highly recommended.

This was my first time to be at Austin Infinity. In short it was a wonderful experience. They even send the video of inspection on the car. They do go out of there way to provide you professional services. Thanks guy’s for you awesome service.

Great experience at this dealership. Found the car I was looking for online and dealt with Chris Corn prior to arriving. Everything was straightforward and easy. No games, just great customer service.My temp plates were coming up on a week before expiration so I emailed Chris about this and by the next day they had sent me new temp plates until the permanent ones arrived.Highly recommend this dealership and Chris Corn!

Didnt buy a car, but the sale person was fantastic. Im still shopping so I may be back.

Great customer service . Cody Shawver was great explaining all the options.

I had researched the (used) car I wanted and went to another dealership first (closer to home) and when they had what I was looking for it wasnt quite right, overpriced, and I was getting pressure to commit on the spot. Austin INFINITI had the same vehicle and while there was no pressure, honestly the vehicle was almost exactly what I wanted for significantly less money. They went out of their way to be accommodating without any pressure. I could only be more pleased with it if theyd simply given the car to me. Many many thanks to Dana and the crew!

I would highly recommend Austin INFINITI! I stopped in on Valentines day just to test drive a car to see if an INFINITI was what I actually wanted. Cody met us out front, listened to what I was looking for and let me test drive the car he felt suited me best. I told him I would think about it and come back, and there was no pressure whatsoever to buy. 2 months later I came back. The experience was flawless. I now own my dream car, and I received a hand written card in the mail from Cody thanking me for trusting him. Hands down, best experience ever.

Both my wife and I drive cars from Austin Infiniti. Our experience with Sales has been great. We have probably dealt more with service just because we tend to return there for all any of our service needs. They are second to none. Recently, an employee of mine who purchased a used car from Infiniti was treated unexpectedly to stellar service that was way beyond their normal scope. Special thanks to Jeff who helped her big time!

This was my first Service visit and I needed an oil change. It went exactly as they explained. Drive up, wait in the lobby or outside. Time was exactly as they stated. They washed my car and it was a great experience. Fast and friendly!

This dealership is one of a kind. Our salesman Joe was awesome he was very knowledgeable about every feature the vehicles have. I will recommend him and Infiniti to all my friends.

Great in and out buy.Danny was super helpful and very patient with my little trouble maker.Thank you for an awesome experience with your team.Definitely will come back if In need of another vehicle.

Shout out to Danny in sales!! He made the experience of buying a car easier than I ever thought it could be, he thoroughly went over the car and the perks it had and matched it up to what I needed/wanted. I highly recommend him for anyone interested in purchasing a car, ya wont regret it!

Just picked up a new Infiniti from this dealership.This is my second transaction with them. Couldn’t be happier with the sales process: Hats off to Joe Nichols. He did a great job, twice.Also, kudos to John Fisher. He’s the guy who explains the technological features of the car. And on these new Infinitis there’s quite a bit of new technology, which makes it an even better car.

Really Happy with my new purchase and warranty

Allen Dehoff is absolutely amazing! He’s car buying experience I have ever had and will continue business with him and Infiniti Austin. Mike in finance was absolutely wonderful as well quick and easy and informative. Never felt like I was getting pushed around but sales people!

They charge way too much money for routine maintenance.Their financial services are horrible. After paying on time for 2 years, somehow my auto-payments got turned off, so I missed a payment for a month and they put a strike on my credit card that killed my credit score. After talking with multiple people they would not doing anything to help me with this over the phone. Forced me to send in a written letter to them which took like 90 days to get a response back where all they said was the strike was valid... we did not receive a payment on time and that was verified. Tried to call and discuss more and they would not do anything to help me. Will never use Infiniti again.

I would not recommend buying any used car from this dealership. They sold me a car that didnt pass emissions inspection, had me drive it for 2 months without telling me, and sent me home with a computer to try and get it to pass. Last time I checked, it was illegal for a dealership to sell a car that hasnt passed inspection. Not a good look Infiniti.

This is our first Infiniti QX80. LT made it so easy and knew his vehicle thoroughly. It was a great experience. We hope to do business with him again next year to get my daughter into a Infiniti as well. Highly recommend this place.

It is always a pleasure working with Dave Hendricks. He has been my service guy for almost 16 years. I have owned/own three infinitis and all them were/are serviced by him.

Thank you so much for the phone call! We had just gotten new sneakers for my son and we couldnt remember where we had left them...Alas - your call saying we had left them in the back of the loaner car solved the mystery. We appreciate yall so much!! Great service, before, during and AFTER;)!!

Im a big fan of the service department here! Especially Briana - she helps me get in fast, get out fast, and get my far good as new. And they have yummy treats if you have to wait and a spacious work area.

Have you ever wanted a new car, but dreaded the car buying experience? If you answered YES, I would suggest you go see Juan Lujan at Austin Infiniti. Between him and the sales manager Troy Johnson, they made this process almost too easy.I was walked up and down the stack as they listened to my needs and wants. From there they found the perfect car for me and my family. I decided to do a few upgrades during the purchase and they also deliver the loaner to me while they make the modifications.You could not beat this type of service. Did I mention I got a great price and they beat my credit union on interest rate?Go see Juan L ASAP

Danny was the best to work with! He helped me get a 2021 Q50 and I truly appreciate his hard work on getting me the car I want!

The service was quicker than expected, everyone was very professional, I appreciated the video updates from the service rep. Coffee shop was nice. Overall great experience

Service team is great and did a very good job. They receive well in the service lobby. Service advisors can be more welcoming.

Great customer service! Lily is very friendly and professional.

Great service reps, loaner cars, knowledgeable techs, cool communication technology keeping you up to date on estimates including videos!

Chris was really really really pushy. On the verge of harassment, very aggressive. Anyways I didn’t buy a car here. I worked with someone at Subaru next door and they were much nicer. They share cars so I wouldn’t give this one support.

A great 5 star experience at Austin INFINITI. I did some research prior to going in and they showed me exactly what I wanted as well as a couple vehicles that fit the profile of what I was looking for but weren’t online yet. Didn’t even need to look anywhere else. If you go in ask for Danny Elalouf, he is an absolute pro and fantastic service during and even after the sale.Very happy with my vehicle, great car and a great value, and a very good trade in value on my old Jeep. Highly recommend this dealership and Danny!

I was met immediately upon arrival by concierge and then met with Dave Henricks to discuss all the services to be performed as part of my pre-paid maintenance agreement. Technicians and Dave went beyond expectations by replacing my inspection sticker and helped replace battery in key fob. I was also sent a video report detailing all the work done and systems checked. Outstanding service. Thanks.