Viviana was so kind to quote me and help me find a good insurance with a great rate. I will definitely be sending my family with her.

Viviana was so kind to explain every question I had in full detail and even took time to provide me examples for things so I could better understand my policy and how car insurance works. Im planning to switch to Allstate in 6 months but I wouldn’t mind staying with acceptance if this policy is cheaper at that time. When you’re at acceptances and south Congress ask for Viviana!

Great prices and great customer service totally recommend.

Viviana and Olga where extremely attentive to my insurance needs very polite, made me feel welcomed as soon as I walked in.

The employee vivíana G at the south Congress and be white location . Over Bid me for me to add and take of a vehicle to my policy. She attempted charged me 120 to do it in person . I called that exact day and I was helped over the phone and was charged $ 23...a lot less then she was charging me . This has been going on over this past year and I am about to leave the company. I have been with this company for the last 12 years I enjoy having insurance with y’all . Thank you . Please reach out to me please .

Very professional and awesome prices.

The agent I had spoken to was very patient and generous. She took her time finding the most affordable insurance she could, since insurance is high for young adults. The customer service is great, I got through to an agent in minuets. I would definitely recommend this insurance company.

Great customer service! Thanks Viviana!

The staff at this location were very helpful when I went in for a quote. Will definetly be returning to start policy.

Acceptance Insurance is the best Vivian got me a really good deal since I am really young making sure that the people and I are covered completely! They were very professional and friendly I recommend everyone to get auto insurance over here !

Great prices amazing staff very professional this the place to visit if you want the best price for your insurance I really recommend 👍👆

Zero Customer Service. Called, emailed, and showed up in person and still did not get any assistance.

They have great prices, but the customer service at this location makes it UNBEARABLE. I always have issues with getting someone on the phone at this location. You have to call multiple times because they will not answer or call you back if you leave a message. The ladies there are misinformed in their job, and when you need to make any difficult changes to your accoint, you run the risk of having an error on your profile. I have spent too much time with the representatives Vivianna and Wendy trying to make simple changes of vehicles on my profile and everytime I do its a 2 hour conversation of me re-explaining myself. Plus they take a long time to email you your ID cards and sometimes have to call back to remind them. I have spent countless hours on the phone with corporate correcting their mistakes so I can maintain my insurance. Im tired of itUpdate:I spoke with one of the customer service representatives in the main office, and we were able to solve the issue at hand. Their customer services from the main office are efficient and reliable. I hope they get someone from the main office to work at this location because the reps at this location definitely need some more training

Great staff, very friendly and helpful. Pricing is competitive and there are a number of discounts you can qualify for. Need to call or go by their office for a quick quote.

Acceptance insurance definitely the best rates in town. Wendy Perez is wonderful she really worked on finding me the best quote possible she was very friendly, Thank you.

I was very pleased with the service and attention I received by the agents who work there. They were so friendly and always happy to help me on my first visit and there after. Plus they worked hard to find the right insurance at a reasonable price . They were very organized and pleasant. I will recommend this office to my family and friends.

Very helpful. Found me an amazing homeowner policy lower than any of the quotes i found on my own. Took care of everything

The ladies here are awesome. I always feel welcomed and they always take care of me when I have questions or changes. Day 1,833 with them and I still have no complaints. Thank you Maribel, Jeanette, and Estrella. You rock

I would not recommend acceptance insurance to anyone, Unless you want to drive around with a wrecked car. Oh yes ! They will take your money- payments, but when you have a accident they do not want to pay any claims. They will give you the run around. This insurance company should be your Last Choice!

Got commercial insurance for my cargo van. at a great rate and low monthly payments. Great staff. If you are looking for a commercial insurance for your business this is the best place to come.Great knowledgeable staff. Keep up the good work ladies !👍👌

So happy I found these guys. Was with Geico for 4.5 years and clearly, they have no idea how to treat loyal customers. Diana was the one that helped me and dealt with so much more than she should have. Got me the right rates and went above and beyond to to so. So happy with the service I received 💯👌🏼

GREAT SERVICE! I have never had any problems, I love the payment reminder phone calls. when its time to renew they are all just wonderful with finding the right policy for me. Thanks you to Maribel W. for all she does with my insurance policy! Thanks for going that EXTRA mile all the time!

Wendy got me an even better price than what i was already paying without loosing any coverages.

Maribel and Janet are amazing!!! I went to this branch with so many questions and they went out of their way to help me!! I got a better plan and a lower rate!! Thank you so much ladies!!!!!

Vivian is the one who helped me and she was very helpful on getting what I need for car insurance.

Wendy was super friendly and very helpful i will recommend friends and family.

Highly recommended this location they have really great service, the manager is really good at her job she makes you feel like family! They have the best prices when it comes to auto insurance not like other companies that have outrageous fees! Go in and ask for Maribel Wilkin!

Jennifer was amazing very helpful. She answered all the questions I had. Jennifer also found me the best insurance quote I’ve seen in a long time. I will be sending friends and family to acceptance.

Hands down the best insurance company/location Ive ever been in. Theses ladies are so helpful and friendly I felt so comfortable. They explained every detail and I left knowing I was in good hands. If youre looking for a insurance company this one is it 100%. Thank you for everything.

My wife and i have been coming to acceptance insurance for over 4 years and we like the people here. The ladies are helpful and they gives soda. We recommend this office to anyone looking for a good insurance company.

Wonderful customer service. Viviana was the agent that opened my policy and explained the whole process very well. Very satisfied with the service will definitely recomend youll to friends and family.

Thank you to Diana for making my visit so pleasant and for finding me the right insurance at a great price. Also thank you Jennifer and Maribel for the attention you gals gave me. I recommend this office to anyone who is looking for good prices and friendly people.

I have been with this company for many years. The ladies are very friendly and helpful. They will find you great rates. I love this company.

The price is definitely affordable. That is the main reason this is not a hate review. Otherwise, the customer service is not well organized. If you purchased you insurance at one location it is darn near impossible to find at any of the other ones. When you call the offices, the only customer service they have is the sales reps that are mandated to handle the person in front of them instead of the person on the phone. When I had called them about Titan cancelling my fully paid policy less than a week after purchasing it they were busy with a transaction and told me that they would handle it and call me back. However, despite it being a smaller office, with less traffic, I was not called back, nor has my problem been resolved. Titan seems to have a bad problem of sending invalid mail, since this is the second time this particular problem has happened to me within my term. The first time, they said that it was in error and that my policy was still active. I can only hope that the same error occurs again.

Most reasonable insurance company Ive come across. Vanessa provides excellent customer service!

Wendy, and Gixel was very efficient on finding my RV coverage at a very great rate

Great customer service. Jeanette was very helpful in giving me a quote and following with getting a policy I was happy with. Manager Maribel was very friendly.

So glad i came here. Never looking back. Very affordable insurance especially since my insurance would have been very expensive for my age and type of vehicle i own. Many thank you to Jennifer for being such a great agent. Very Recommend

My experience here has been outstanding thanks to Diana S.!! I highly recommend you see her for all of your concerns/needs if you want high quality service. She is quick, knowledgeable and very kind. Thank you again Diana!

Very nice ladies! I would recommend people and friends to come here and get insurance with them. Also reasonable price for insurance..

Insurance with Acceptance is insurance that is easy and trustworthy. At South Congress, your policy will also include big smiles and plenty of laughs! The ladies here work hard to get you the right coverage for your lifestyle, but they are happy to go the extra mile because they actually care.I was referred to this location by one of their representatives, Diana. I resisted the switch at first--I had been with Allstate for decades. However, she quickly earned my trust by educating me about what exactly my policy included and how Acceptance sells policies across carriers so that I can get the best coverage for my premiums.Diana and her team were persistent, but not pushy. I never got the impression that they were saying anything to close the sale. They genuinely saw an opportunity to help me with my auto insurance, and they were excited to share the news! It turned out that I was paying almost 25% too much for my Allstate policy. Even after consulting with my Allstate agent to try and match the price, Acceptance was the best value.If you need insurance for you, your family, or your business, you want to do business with people who are trustworthy and enjoy helping others. Acceptance at South Congress has these people. Maribel, Diana, and Jennifer treat their customers like family: they will remember your name, they will have inside jokes with you, and they have regular events to thank you for your business. In 2018, this is not as common as it should be in sales or insurance!Rest assured, these ladies are professionals who know their craft inside and out. Insurance can be complex; Acceptance can help with auto, home/renters, boat, commercial, and general liability insurance. But they wont talk down to you or complicate the process with lingo or legalese. They will break down the details into everyday terms and guide you with professional suggestions and active listening. Their business day in and day out is insurance, but most of us only deal with insurance when we purchase, make payments, and make claims. It goes a long way to fully understand what your policy covers and how it works. I feel like I, myself, could explain my insurance to anyone!I am enormously happy with my policy, and Im even happier that I know I can walk into the South Congress store to find a warm welcome and willingness to help me, whether Im just making a payment or I have a couple of questions about my policy. It has truly been a great experience working with them.Call or visit South Congress to see how Acceptance can make your life easier!

Thank you for the great service to Diana and maribel.. I was a very satisfied customer they answered all my questions. I came from a different company and they saved me a lot of money when I switched my commercial auto here.

I have had a good experience here at acceptance insurance. The ladies in here are friendly and very helpful. They make sure to provide the best insurance rates possible. Thank you to ms.maribel, Jeanette, and Estra.

I just got my insurance with acceptance, How Diana and Maribel helped me was amazing! They are Really polite and nice, pass by and get you’re insurance with them I really recommend them.

Diana did such a great job with my insurance and helping me choose which one was right for me. I truly appreciate her hard work. Thank you Diana!

Maribel Wilkin was an excellent helper from the first day that I walked into Acceptance Auto Insurance. She greeted me with all respect. Keep up the great work Maribel and continue to be great.

Great service and such friendly people! I opened a policy about 6 months ago... And had an absolutely great experience. I would highly recommend this company and this location.

This place really cares about their customers. Employees like Jennifer will get you good prices on insurance. 5 stars for being helpful, informative, and kind-hearted!

The best experience hands down, shopping for insurance. Everyone was very helpful and informative. Definately going to stay with them for a long time.

Omg Maribel, Diana and Jennifer are such lovely ladies!!! They made the process of getting insurance so stress-free. I got a package put together for me and at such a good price, and plus they gave me candy lol! Love these girls!!!

I came to Acceptance to get a free homeowners quote and they got me the same coverages for $500 less than what I was paying at Geico! The girls took great care of me, I decided to bring all my business to Acceptance Insurance at South Congress and it’s been one of the best decisions I’ve made. Thank you Diana, Maribel and Jennifer

I’ve had a great experience with them. They are so nice and always try to find the best possible outcome. Shout out to maribel and Jennifer!

I was having trouble trying to get a good insurance rate since I’ve had a couple accidents in the last year but Diana found me a great price. They have a lot of different companies and they look around to get you the best rate. Thank you soooo much!

Come in to this office they have competitive prices & all the information you need to know to get your auto insurance!

Came in for a quote and got a great policy at a good price. Maribel was very friendly and made what would have a dreadful experience very enjoyable. Hope to have her as an agent for a very long time.

Acceptance insurance is hands down the best insurance place i have been to. They are ALWAYS very helpful and kind. Thank you Maribel, Jennifer, and Diana

Love Acceptance Auto Insurance, as a first time insurance purchaser i was really unsure but the customer service here is amazing! Jennifer was so helpful with the multitude of questions that i had and was very patient with me!

I had a great experience buying auto insurance today at Acceptance on South Congress. Five stars for Maribel Wilkin! She was awesome!

Maribel is the best. Works with you. And is very friendly. Need more people like her!

I was referred by a friend to seek auto insurance with Acceptance.It was a pleasant and worthwhile experience because this agent, Maribel, offered me the best deal I have ever received in regards to auto insurance.

I came here after I got a quote online and many other places and the agents were very friendly and helpful got the best rate and great overall experience!

Jeniffer was amazing and made everything so easy for me . Recommend everyone to call this location & ask for Jeniffer she knows what shes doing ! She will hook you up with an incredible insurance quote, if you dont believe me just give her a RING!

Maribel was so helpful and patient with my husband and I. When Other insurances were charging an arm and a leg she got us a reasonable rate. Highly recommend calling Maribel!

I just moved to the area my agent was Maribel the service and price was all amazing she had all the info I needed and seemed more that happy to help the rates she got me were outstanding, best service I have received EVER.

Diana was super helpful with the process of getting insurance not only for myself but for family members & friends. Definitely giving some of the best quotes in town!

Maribel Wilkin was the best agent you could ask for! She found me the best auto insurance company and a good rate for me being a 21y/o male driver!! Thanks maribel! Will recommend this company to anyone I know needing auto insurance.

They are the best in Austin the women there are absolutely wonderful and will help you in anyway they can.i love this place they are like family and they are very friendly I love how they work with you I would recommend this place any day #1

Came by spoke to a young lady by the name Jennifer about my insurance and she was Very helpful answered all my questions to the best of her knowledge I will be coming back.

I have been dealing with acceptance for almost 8 years now great people always on businesses and lets not forget those beautiful smiles!!!

Great service!!! Maribel Wilkin was awesome, she took her time and explain everything to me that i needed to know. Thanks

Have had this insurence for about 2 years absolutely love it. Great costumer service!! Thanks Jenny!!!

Very pleased with my experience with.maribel wilkin. She was very helpful and nice to do business with .

Maribel has been the greatest for years will definitely refer my people to her office :)

Great job with help in this office the ladys are so much help Maribel and Diana was great today with my visit to get new cards they are so helpful I lov all the help great job thank you from Pamela lay

Jennifer is great and always finds a great deal on quotes for any car. I would definitely recommend her .

I have been coming with Acceptance for over a year, every time I come in I am greeted with a smile and positive attitude! Great people!

Bilingual staff and great customer service.

Jennifer has great people skills and is very knowledgeable. She helped me find a great deal.

10/10 experience if you need to lower you insurance premium go see Diana Salcedo. Friendly, Patience and overall great, answer any question I had.

The ladies there have always been helpful and super friendly!I honestly never mind goin in to pay my monthly bill.Keep up the awesome work,ladies!

Came in to get a bond for my title and Maribel Wilkin was a great help, really fast

Jennifer was very helpful and polite! She’s does a great job! Thanks Jennifer

Jennifer is great, she was able to find a great affordable deal for me. Great customer service!

The agents here are great! They make getting insurance easy and stress free!

From all the insurance companies ivr evern been too. I have never received the kind if service i received here. Amazing place. Amazing service. Thank you ladies.

Awesome Customer Service!! Jennifer was extremely helpful and got my car insured ASAP!

Great costumer service, Jennifer Pedraza is friendly, caring and understanding of our needs....definitely a great experience.....

Diana was very nice, pleasant and was very helpful on opening a new policy. Very nice ladies at the congress location.

Viridiana provides very good service. I highly recommend her.

Jennifer was amazing great CS on point with my auto Insurance just renew it again great service.

The girls helped me with getting the best coverage for an amazing price, I tell all my friends and family about this office because the girls here really treat you like family. I wouldn’t go anywhere else!

Loved coming to acceptance Maribel Wilkens made it easy to get insurance she got us two options to chosse from and explained it to us what exactly what we were buying and saving. I will differently send my family and friends to her .

The staff is always ready to help me, they are very knowledgeable and professional.

Great place for insurance and great service thanks to viridiana salcedo

This place is a joke. They want your business, and once they have it, they kick you to the curb! Spent weeks trying to have my policy fixed. And STILL isn’t fixed, I will be taking my business elsewhere. You shouldn’t have to call to see if they’re doing their job, just a bunch of empty promises.

Very great service, thank you Jennifer for taking care of me .

Amazing people and amazing service. 100% would recommend

If I could rate the S. Congress office a zero I would. I have been with Acceptance Insurance for a year or two now. On July 3rd, I asked D.Salcedo to remove a vehicle from my policy that I no longer own. On July 14th I called the actual insurance company to see if the vehicle was removed and they said no. I called Acceptance and spoke to D. Salcedo and asked if she removed it and she said yes. I said are you sure she said yes. I then told her that the insurance company told me that in fact it was not. At that point D. Salcedo didnt know what to say. She flat out lied to me. and I am paying a month of full coverage insurance on a car that I dont own. I asked to speak to her Manager and she told me Maribel (Manager) was out that day. I called back the next day and she told Maribel was busy. I asked her to tell Maribel to call me back when she wasnt busy. I didnt get a call so I called back and she said that they called me back and left me a voicemail. I asked who called and she said another agent. I said, I didnt ask for a agent to call me, so I checked my phone and didnt haved a missed. Again I was lied to. Finally, Maribel the Manager came online and asks me what going on? I asked havent you been informed? She said yes like she didtn care. I then called the actual insurance company again because I felt Maribel didnt care and wasnt willing to help. After about 45 min on the phone with insurance company, they informed me that he spoke directly to the selling agency (Acceptance Insurance) and I was told that Maribel would call me back to resolve the issue. It is now July 20th and I still have not received a call from Maribel.

Closed due to nearby Gas Leak this day

This is a friendly, professional place to do business with. Would recommend it to anybody looking for insurance.