Do not go here. The lady that did my hair she seemed very understanding of what I wanted but clearly did not or did not care. They refused to drop my bill for my haircut anything but more than 10 bucks off. I will not be going back here.

Hello to everyone that actually read the reviews let me tell you something if you looking for a stylist to Ashley does the job correctly we should check out Terrence... He was hair stylist and let me tell you when I say he actually heard what I was saying and he saw the same vision that I wanted for my hair cut image he made it to reality even though it was a simple haircut a lot of people tend to mess it up he had me looking good....

Paid $25 for a mens haircut and the stylist couldnt be more robotic. He just wants to know the number. 2,3 half an inch full inch. Youre the stylist. Should know better than me what looks better.Never again.

Brenda did an excellent job on cutting and styling my hair just the way I wanted!!

I recently went there to get our preteen daughter a haircut. Really disappointing that they did not allow me to sit in with my daughter. I get with the whole covid situation. First of all my daughter is not a communicative type person so they dont care obviously. I knew from that moment everything was going to be bad. The lady who claims she was a manager because I had several concerns was rude & told me not to come back. She literally opened the door & was yelling at the top of her lungs out the door to not comeback. You know that traumatized my daughters experience. She didnt even care or think about that! Seriously any managers for any company does not act unprofessional as much as she did. The haircut guy that cut our daughters hair her haircut was not cut straight & it was so crooked my mom could tell from a distance. It was absolutely that bad & sad. I think they only hire people but they really dont know how to cut hair. There was a good stylist there but she left. I wouldve went to her but I ended up here because she was booked for 3 weeks out. I DO NOT 100% recommend this place. Good luck if you do get unprofessional service from them

Had an appointment at 11:00 a.m. and showed up a little early to find out that my hair stylist she had gone to go get a covered vaccine, while I do not have a problem with this and I believe in this fully!! However I do think that I should have gotten a call or some kind of notification because I do have quite a drive to get to the location since they close the Kent location down. I waited around till a little after 11:00 a.m. and considered her a no-show I have better things to do with my time and I wish they would respect my time as well! I have been going to this salon for a long time, because of the poor service and now the long drive I will be finding another salon

I am beyond angry. My children are minors. I have a mask on. But I am not allowed inside. Except to pay of course. Cause somehow its safe then. I came here in March of this year and was allowed inside. Then on top of that to charge $3.95 a person to sanitize is a rip off! This place is horrible and not worth a dime. Shame on you for scamming people!

Works well with 3rd party payees. Very nice and comfortable and safe. Thank you.

Do not go here!! Cannot do a simple male haircut. Hair Masters should change their name because that is some false advertising.

Brian does a great job. They are incredibly good at covid cleanliness.

Brian is the best haircut master around very detailed and wont be disapointed

NOT kid friendly. At all. Do not bring your kids here. Period

Took my 6 year old son to get a hair cut today and they would not cut his hair because their policy states that I could not be anywhere near him while he was getting it cut, he is on the spectrum and has a hard time and gets scared easily I will NEVER support this business again!

Nice people. They do a good job, cut my hair exactly how I asked.

Nice People. Calm, relaxing. They talked to me about the step that the need to do to get the Job Done right. 5 stars I would of if the price was lower or better deals. ITS GOOD PRICE till u dry n style hair n buy sampoo.

Always a positive experience with Brian.

Molly was awesome. She was very informative, and listened to exactly what l wanted. I think it helps bring pictures, what you want, and do not want. Great stylist.

They need to go back to school to learn how to cut hair. Cut was not even whatsoever.

I brought my 11 year old daughter in for a hair cut. We had planned on three inches being cut off. We did not request a shampoo or style.I was charged $17.99 for a cut and $17.99 for a basic style. My daughter left with her hair blown dry and parted down the middle. I would have been happier to have saved $17.99 and we would have left with wet hair. I was not asked if my child wanted to have her hair styled for an additional $17.99.We received a haircut and an additional cost for something that was not in my budget.

I went in to get my hair layered and Mali Thomas made me feel very welcome. I hadnt been to a salon in 8 years and she gave me exactly what I asked for and helped me find products to benefit my type of hair. She was very calm and easy to talk to. Ill definitely be going back here.

Brittany was hands down the best!! She saved the day! I loved her attitude and mood, she styled my hair in a beautiful fashion and recommended products to me as well as how to use them properly. I will be coming back!

Terrible customer service! Went for root touch up and didnt find out until at the end that they were not going to blow dry my hair unless I paid more. She refused to even blow dry it a little so that I dont leave with a soaking wet hair! Whats worst is that the salon wasnt even busy...only one other customer. Very disappointing! I DO NOT recommend this place!

Very friendly people. Made me feel comfortable and did an awesome job on my hair. I got a wash, trim and straighten. Very nice job. Cant think of the name of the lady who did my hair though. My sister took me there. Highly recommended!

Took my girlfriend here and they did a great job. She was thoroughly impressed.

Booked an appointment at 1:15 online for my 5 year old. We got there a few minutes early and waited. When it became our time they told us that they didnt have time for us even though we had an appointment. Im not sure why they take online bookings if they arent going to honor them...

Thank you Brittany. You gave my daughter such a great experience. You fixed her damaged hair and saved it from getting cut too short. She was hoping for a lighter blonde, but very happy with how it turned out. You and your team are amazing! P.S. thank you for lecturing her on staying away from at home products! Kids don’t always listen to their parents, you as an outside source opened her eyes.

I came in to have my undercut refreshed before heading to my evening job and ended up having a lovely experience with a friendly beautician while she trimmed up my then crazy mess I was calling hair. She managed to make a simple haircut a relaxing and enjoyable experience. Id definitely recommend this place.

Courtney is spectacular! She is polite, gregarious, she listens, and she creates hairstyles I love. Also, the prices are incredibly reasonable. I feel like I should be paying more for the cute cuts I come away with!

This place needs new employees the manager is so rude the lady that was there first time I’ve seen her she was extremely rude had terrible customer service she needs to go back to school get some help with your attitude

Ive gone to Hairmasters very often over several years. I use Maria, shes really great. The one issue I have is their price for a cut. Other then that, theyre very friendly and the place is clean.

I drive from Enumclaw to see Jessica. She is detail oriented and always provides a pleasant and relaxing experience. This salon is family friendly and my young daughter enjoys coming here to get her hair done

Well I have nothing but positive feedback for this salon. I always get in with my stylist and I prebook to avoid being turned away.Go see Bree,she styles me great and Im always satisfied!She knows my hair and knows what I need. Ive been seeing her for years. Shes never been more than 10 min late taking me back and even then she communicates ahead of time if shes running late which is respectful and considerate. My only regret is not writing a review much sooner.

Great location.

I should have done this a long time ago. Got the worse haircut ever about a year ago. Just wanted a simple trim and the stylist first off seemed to be lacking in customer service skills and not care. She trimmed it 1 inch different on each side. You could totally tell when looking at it. Should have complained, but didnt. I will never go there for me or my kids again!

Walked out twice because this place has the worst customer service I had ever experienced. First time, waited 5 minutes before anyone even greeted me. I ended up walking out. This morning I went there again thought I give it another shot since it was close to pink elephant car wash. Walked in, the same result, was not even greeted until I spoke up. Dont know about the service but their customer service sucks.

They are good at what they do but it is very difficult to get a cut as a walk in. Weekends are always full, even if you are trying to get an appointment a day in advance and evenings during the week you are looking at at least an hour wait.

Scheduled a haircut for 7pm on my lunch and the worker scheduled it for 7-730pm. The person did this because of my commute home from work. I showed up on time and watched some piece of crap tell me something different and give my scheduled time to somebody else. I was hoping that the bad reviews were false but I shouldve known better.Horrible knowing I wasted my time there. Glad that Great Clips in Puyallup was able to see me now at 730pm.

Lovely Place, Good 😊😊 Care, There. Nice Customer Service!!!--- miss misty- 🎶

Our family drives an hour and a half just to have our hair cut by Sun. But everyone working there has always been nice. I highly recommend them.

Great haircut

Love Maria, she knows exactly what work best for your hair type and face shape. She will never have you leaving her chair looking like a fool 😀

After my experience I had a year ago I was debating on whether or not I should go back. I decided to give it another shot. Last night the stylist that did my hair was Rebecca Howell. I wanted a baylage and she did exactly that except way better! Man what a fantastic job. For any of you that want your hair done and looking for great customer service ask for Rebecca I highly suggest her!

Love this hair salon been going here for 3 years my stylist is Mali shes wonderful!

I dont want to mention any names but the young lady Im assuming is newer cut my hair to short she Tryed cutting it straight across something I was trying to avoid, didnt do anything I asked her to do, and ripped off my skin during an eyebrow wax now have red marks under my brows.. and when I was their some other worker messed up on a customers hair color... never again.

Made appointment day before .went in at 10am for appointment . waited till 1030am for them to say she is not coming in . re-made appointment for 1200pm . came in at 1205pm and was told she is not coming in at all today . I told the gal at the desk to call me 5-10 min prior if this was going to happen again. claimed she was too busy (not a acceptable excuse) .Told the person at the desk this is wasting peoples time and you need to follow thru better. this person sitting in the chair was agreeing by the nodding i was seeing .This is horrible customer service and i am sad to say this was the last time i will be burnt by them .consumer warning !!!!!!!!!!!!!!! appointments dont matter here

This is the second or 3rd time ive tried this salonEach time weve had a different person, but each time its only gotten worse. Today i believe it was the manager/ owner that cut my nephews hair and she didnt even act like she wanted to do it. I warned her this is only his 2nd haircut ever. He was a little fussy, she was like, its ok we dont have to do it right now you could come back later i have a color appointment in 20 minutes. She asked what cut i wanted to do, i said a frohawk because the way his hair is it naturally wants to stick up along the hairline. She was like whats that? And then preceded to just grab and randomly cut, its so choppy and looks rediculous. I have to take him to probably a barber shop to get it fixed now. I will say their customer services as in them getting us sitting in a chair fast was good and they recognized us as we entered the store but the cut is horrible for $14 and i shouldnt have tipped her 5 bucks but i did. Disappointed

When Im in a hurry its a good place to go.

Im never rude about things but honestly Bree messed up hair.. I said I wanted layers not just cut straight across and crooked. I had long hair but now it looks like a horse tail. Im to afraid to get it cut again because I dont like short hair, I would come here all the time not anymore. Its like they just hire anyone. Like I could of had my 3 year old do the haircut that she did..

My granddaughter told the lady what she wanted, and thats what she got! Very friendly, nice & good- natured people that work there!

My dad enjoyed the service here and the lady cut his hair very nicely.

This place is horribly understaffed all the time, which is indicative of bad and greedy ownership. It seems like 80% of the time I show up for a walk-in basic adult cut when theres no one else waiting in line, I am told that they cant get to me that same day even though their signs outside say walk-ins welcome. Im no longer coming here and instead will go up to the Great Clips in Lakeland Hills. They have much more employees on staff there and are actually cheaper, too.

The lady was super nice and I love my new cut!

Rebbeca was awsome friendly and very good with my hair.Im picky and Live it and get a lot if compliments. She cut my hair and it is so good. Im liking my hair, oh ya😄

Friendly, helpful staff & got a good haircut.

Good prices and fast service.

I personally didnt get my hair done here, however I watched my friend get her hair cut and dyed. She went from a brunette to a flaming redhead. The job was well done and the woman who did her hair was so sweet. Theyve improved from as far as I can tell.Update: Got my hair done here, loved it! Got a copper caramel brown color. At first I was hesitant about bleaching my hair. However the hairdresser who did my hair did it amazingly well and was friendly. I recommend coming here, (her name is kelsie) Shes the biggest sweetheart and easy to talk to. I didnt feel suffocated talking to her.

Every time recently when i have called and set a hair COLOR appointment here, scheduling wasnt the problem. Walking in and the stylist telling me they cant do it that day as scheduled has been! Im not impressed and they always seem bothered and rushed.

They do give good haircuts but their customer service skills suck. I will never go back again

Always very happy with my hair cut

I have been inside this location 2 times, both times the employees didnt speak to me, just looked in my direction and when back to reading their phone, cleaning, or with the current client.I wont ever attempt to spend my money with this location ever again.

Rebecca is amazing!

My husband got his hair cut here by an older lady, grey hair, and an accent. She did an awful job! I was just looking at it and its so choppy looking and he looks like Jim Carrey on Dumb and Dumber! Wish I hadnt tipped. Wish I knew how to post pics here.

Terrance Rocks!🤘🤘

Wow where do I begin - My daughter and I went here to have our hair colored and highlights /lowlights done, trims and buy products. Little to say anyone knows thats a shiny new penny to spend. My daughter worked a lot of overtime to do this it was a present to herself and a treat to me as well as a present for overcoming a medical milestone.Our stylists were Adriana and Kelsi. I told my stylist I really wasnt sure what color I wanted to go not to old or too young but alittle different then what I had. When I asked her about some color samples in the book she was showing me her response was I never used them on people I did not know how to process that and needless to say it did not make me at ease one bit. She had another stylist come over and lets say what I thought I was going to have do and what I got was no the same. No place in my mind near it. My low lights I cant even figure out where they are - I would like to see what I pay for . The stylist my daughter had I really thought they were on the same page but I guess not my daughter wanted 3 different highlights RED, Blonde and brown - all 3 even amounts with the red being the noticeable one. The blonde is the dominant one and to my daughter the red is meek. On top of this my daughter asked for a trim 1 inch - she use to be able to reach around and touch her hair now she cant. . Also her hair was blended from the front to the back now by her face its just a blunt cut - the cut she had there on jan 15 by someone else that she really liked is ruined. She was getting very upset while her hair was being brushed/combed out but the girl never seemed to noticed as no one seem to pickup on it when I straight up told my daughter I see no change in my hair color and exactly where are the lowlights In all my years of having my hair done I have never meet a hairstylist without an opinion nor one that makes sure their client is happy. They were very happy when we paid the bill. We werent but they did not care. I filled out a survey for this salon hoping someone would reach out as it said someone will call or email you WHAT A JOKE - its been almost a week not a word from them. This place is the worse. I am going to contact the BBB to see what I can do as well as post review everywhere I can . I know what I should have done but that does not feel right.

The ladies here are the best

Great haircut very affordable

My hairdresser Sherry was the best

Great customer service and friendly staff

These people do not listen to you, and they give really horrible haircuts. They made my dad have a bad day because they messed up his hair beyond repair.

Got an awesome haircut at this place, very satisfied!

Since my people moved on I dont get the haircuts thats right. Ended up having to recut my hair again. You would think I Would stop going there. Duh

Very Good hair dresser

Waited an hour for my 7 year old son to get his hair cut and we had an appointment😠we ended up going somewhere else

Struggled to get my bangs done the way I want. I left frustrated

Quick, friendly and good haircut for a guy. Thanks

Its good

Was standing at the counter for more then 10 min and no one came out to see what I need poor customer service would not recommend going there

My son likes it !

Tipped them $10 plus the cost of the beard trimming for my boyfriend but the tip wasnt worth it.

Great cut.

So so. Sumner location gone.

The hair lady was rude and disrespectful. I won’t be coming back.

Went looking for Rae who used to cut my hair, but discovered shes moved to The Mane Salon, on Main Street in Auburn.

They had good intentions but, my hair was dyed and destroyed.

Had a really good experience

Great service

A Great team of stylists.

Ways a great visit

Had a good experience.

Got my hair did!

The best choice!!!

Terrible.

Expensive for a trim

Horrible