Thanks for the update on location change. New business was terrible. Sure y’all are great. So 5 stars it is.

No one ever answered the phone and I called for months. Emailed them several times and never got an answer, not sure why, but I am very disappointed.

Helpful sales staff.

Always a great experience. So excited that I never have to use a cell phone store again! Staff is always courteous and knowledgeable. Willing to help in any situation!

Ive always really appreciated the friendly, knowledgeable and professional staff at CityMac. I find them courteous, prompt and extremely helpful.On several occasions they have been able to guide me to solutions that Apple provides for free, which has been a welcome surprise.I highly recommend CityMac — I think youll be very well pleased!

These guys and gals are great. They gave me an estimate of 5-7 days for pick up and I got my computer back in 2. Not that thatll happen for you but they were super nice and professional and my computer works now so 5 stars. Thanks yall!!

Kimberley was excellent. I work in customer care. Kimberley went above & beyond the call of duty. She was patient, kind, professional. She spent 45 minutes with me air dropping my iPad Air 2 to my iPhone. She was able to run a diagnostic to find out it was my battery. The other place at UnreakitIfixit could of done the same thing but they didn’t. I am visiting from out of state. I will come back here 2 1/2 hours drive to pick it up. I had 1000 keepsake photos from my moms passing, the birth of my granddaughter and my 1st trip back home to NY in 15 years so my photos were very important to me. Kimberley was outstanding. She needs to be in upper management. Thank you guys at CityMac for the exceptional service. Tami Keen

Asked the right person and got the right answers. Kimberly showed me how to make changes to my documents from Dropbox and even how to dictate the changes so I dont need to type them. She also and let me know what various icons were for. She was most efficient, pleasant and helpful. 😁🙂😁.

We purchased new phones with City Mac and we had the most helpful and patient associate helping us. Savannah not only met our needs but exceeded all expectations. I would highly recommend City Mac if you are in the market for a new phone or computer.

Damian and another young guy were super helpful with explaining all my options, reviewing prices, and making sure I went with the best option for fixing my macbook.Will absolutely return back next time I have Mac issues! Excellent customer service and friendly.

Thank you for the great service and quick turnaround! My computer is needed for my job every day and a quick turnaround is vital. I appreciate Justin giving me a call and explaining everything clearly and answering my questions.

Went in to purchase a new laptop. The associate was very helpful and quick about helping me figure out what I needed for what I use my laptop for and then very helpful purchasing my new computer. Would recommend using CityMac in the future to anyone!

It was a great experience working with City MAC. My IPhone was completely frozen, phone, data and all.The folks at City Mac were able to reformat my phone, and also retrieve my data. Took less than an hour and only cost $32.00 dollars.PaulPS: Plus they were friendly!

Awesome team of experts ready to help answer any questions with your best interests in mind. I ❤️ City Mac thanks for all your help!

Great staff who went well and over what they required to do to make sure I left the establishment a happy customer. Really appreciate the service and the effort to help me out during a very frustrating situation with my phone!

I am in the market for an iPhone 11pro and started with CityMac. Kimberly was very helpful, both to me and to my wife who had some questions about her phone. She was very patient with two 75 year-old tech idiots.She explained everything in a way that we could understand. My wife’s problem was solved, and I got the information I needed. I spoke to Kimberly on the telephone, and again she patiently walked me through the answers to my questions. Then, I went back tothe store and ordered the phone. Kimberly is a professional in Mac technology, and is also a superb provider of customer service. bill jamieson

Better service than you will get at the Apple Store.. informed people that care about the individual customer!Once they fixed my equipment when Apple couldn’t... at no charge!

They were helpful and prompt. All staff I encountered was friendly and helpful. I also watched an employee patiently help a customer with password issues, he went above and beyond to help her figure out her iPhone.

My husband bought me a new Mac. Citymac helped me choose the right one, helped with transfer from old Mac, spent time educating me and made me feel very comfortable with the entire transaction. I have bought from them before and highly recommend.

The staff members at City Mac are professional and polite. No question is ever too small for them to take the time to explain. They are friendly and willing to help.

My daughter and I tried to switchOur phones at Verizon and he made mess of them.Nicole was great. Found beta on one. Well she was a genius. I will buy all my devices at apple

I was completely pleased with my computer repair experience with City Mac today. This is normal service and I have never been disappointed. Thanks! Keep up the good work!

I brought my MacBook Pro in for repairs earlier this week and picked it up this evening. I was thrilled with my experience. Aaron was professional, fun and effective. Love doing business with the CityMac team. Thank you.

My experience with Citi Mac was superb. The young woman, whose card is on my refrigerator (but I’m not there) was knowledgeable, helpful and kind. Terrific!

This was SO MUCH better than going to the Verizon store!James Jones was knowledgeable, thorough and friendly.Didn’t make me feel like an idiot when I wasn’t familiar with the newest techie terms.This is now my go-to place for info, service, and products.

Best customer service ever! Ive had my computer in twice for repair and they fixed it in a short amount of time, with great results. I couldnt be happier and wont go anywhere else.

Had an issue with my iPhone and JJ resolved it easily and ran a diagnostic on it also. Provided me with information I needed to follow up if the issue resurfaces. A very pleasant experience! Thank you!!

Incredible customer service. Took time to show me my pictures are secure in iCloud before sending my phone out for a recall/repair. Will never go to Verizon again where they tried telling me nothing could be done with my phone and trying to sell me a new one. Such amazing help here at CityMac. There are 2 helpful men who work here and I think it was JJ, I forget his name but he was excellent on both occasions spending a good amount of time helping me out. Very professional and true customer service. Thanks again!

Had a wonderful experience at this CityMac. It was my second purchase there, I returned due to the customer service. I had been searching for a refurbished MacBook, calling every few months to see if they had anything in stock. Last week Kimberly answered the phone and let me know that in fact they had 2 in stock. She took the time to listen to what I needed it for and said she would put the one that best fit my needs aside until I could get in to the store. Upon arrival, she was efficient and courteous. She helped guide my purchase and I left feeling I made the best decision with my laptop. Highly recommend!

Best customer service experience EVER!Nathan helped me for an hour to figure out how I was locked out of my I phone account and gave me the Apple Customer Service number to take care of it. And he didn’t charge me for his help!I am a true City Mac fan. Every time I have needed a repair or purchase, I have been 100%satisfied, but today was over the top!

The worst customer service I have had in a long term, still kind of dumbfounded. dropped computer off with needing to get a service they said would take 1-2 days. Waited four days... no call... called and they said they couldnt do the update without my permission, but yet didnt call to get my permission. Then told me it would be done Monday at 5pm, went in monday at 5 and still NOTHING had been done. I really didnt get an explanation, drove all the way there expecting to pick up my computer (since they didnt call to let me know it wasnt ready), just to take it home with nothing done. No apologies from girl there, I felt like they just didnt want to help me.

I have to say CityMac is now my go to place for any computer issues. Ashley, the computer export pro, and Manager is WONDERFUL and so friendly and completely loves her customers, and you can tell she really loves her job. She made my Old Mac, and new Screaming fast Mac !! I enjoy my computer once again. Actually, its even faster than when it was new! Way to go Ashley and the gang !!

I don’t think I’ve ever had better service anywhere than I got this week at CityMac. They are great and now have a new Happy Customer! Thanks CityMac, Brad

I bought an old and broken MacBook from a friend and fixed the hardware no problem myself, however the software is a different story I brought it in to have some new software put on it and was immediately greeted and asked what I need help with when I walked in, and it only took about 5 minutes to drop off the MacBook. One day later I got the call to pick it up and it works perfectly on the latest software which is surprising since it’s a 1013 model. I would 10/10 recommend this store.

Went in today to get my old phone back operating again correctly. JJ helped me and was great. He was quick with the work and got me in and out very quickly.

Dillon solved the problem I was having with unlocking my phones that were with one carrier so I could give them to my daughter and granddaughter who have service with another carrier. My carrier was having me jump through hoops to get them to unlock the phones and I had lost all patience! Dillon knew exactly what to do and had them unlocked almost immediately. Within minutes I received emails from my carrier saying my requests to unlock had been approved. I can’t say enough about the excellent service I received. Thank you again Dillon!

I brought in my 2010 MacBook Pro to say goodbye and get a newer version. The process was quick. My questions were answered . I was probably in and out in 20 minutes.Highly recommend!

I was immediately helped and purchased what I came in for. The sales associate was pleasant and very helpful. A good experience.

I had my aging Air battery replaced. Price and turn around time were exactly as promised. Very happy with their pleasant and professional service.

The team at this CityMac is friendly, helpful, and performs the needed work quickly and completely. It is nice having this store and their service within our community.

Because I purchased my AirPods not directly from Apple Apple has an incorrect purchase day. All the stores locally are closed and no one has returned my call from the corporate store. I’ll make sure I buy no more products from them.

Old iPad dead. Bought a new one; had to order. Arrived in six business days. Kimberly transferred old info onto new iPad swiftly and efficiently. Nice young lady.

We bought the new IPhone 11 Pro and it was the smoothest and easiest transaction we ever had when purchasing a phone. We will def. return for our future phone upgrades.

Had a broken screen on my Apple Watch. Was informed how much it would cost and how long it would take to get it repaired. All turned out to be correct and I was called when my watch was fixed. Very courteous and professional staff.

I cant say enough good things about this place and the staff. They were so helpful, especially Dillon, in helping me unlock my 87 yr old mothers I pad that had been disabled. During the time I was there I observed at least 10 customers come in and be waited on. All were treated with respect and patience. The staff was very knowledgable and worked hard to solve everyones problems. It was very refreshing to see such competence and professionalism in the workplace. Thanks again for all the help.

Apple totally Came through again. This old phone that I had and didn’t realize that I had warranty on got replaced for $30. I thought was gonna be $99. To my surprise only 30 and it’s beautiful thank you very much Apple.

Awesome service! Everyone here is nice, knowledgeable, and always willing to help with anything. I wish I could give them more than 5 stars!

I came in doubtful CityMac could help me with a mail box conversion problem. Their tech, Christian Bruns, not only solved my problem, but also walked me through the process so I could do it on my own and explain it to others.He did so in a friendly, courteous manner that makes me far more likely to come back for either service or purchases. Thanks for employing such customer focused techs.

My wife and I were shopping for a new iPad and iPhone. We found Damian Rivera to be very professional and extremely patient with our many questions. We are satisfied customers and will continue to do business with CityMac!

Hi ! I would like to say that Damian Rivera is an outstanding employee . He is kind understanding always helpful with a smile & gives you suggestions how to fix a problem that might occur if you are doing somethingIn correct with your 10 IPhone ... like leaving it on the charger all Night !He has a friendly smile & always willing to serve you with a problem & goes the extra milealways in serving clients . He never makes you feel like you are stupid !Please do not lose this employee as he would be hard to replace ! Many thanks to Damian !!

Painful and expensive repair of my MacBook Pro display BUT Aaron was very helpful as thorough explaining what was wrong and what had caused it. He estimated that he could could have it fixed by the next afternoon, and instead was finished the next MORNING. I love having these Apple Pros right down the street.

Super helpful and very professional in assisting me with my new IPhone.Highly recommend you patronize this Mac store.Young and knowledgeable staff.

I was so lucky to have the help of J.J. today. He went out of his way to help me figure out the best plan for my family and give me advice on the computer I needed to get for my son to head off to school. THANK YOU!

CityMac did a great job getting my MacBook Pro fixed up. The work was done in house and super fast. Thanks CityMac

Damian Rivera handled my issue with extreme professionalism and fixed my problem. He was very kind and unflustered when I was unable to provide information necessary to reach the desired conclusion, which he was savvy enough to reach anyway. Excellent service, excellent knowledge, and a charming smile!

Visited for the first time & the lady that assisted was very friendly and extremely helpful, will definitely return with my Apple products when assistance is needed!

Never used City Mac but from the fantastic customer service i had today with my watch and phone I will MOST DEFINATELY use them again.

I traded in a two year old Iphone for the new model. There was only one salesperson/technician on duty. What was supposed to be a 30 minute process of transfering programs and setting up the new phone and pairing it with my watch turned into an hour plus not counting the initial looking and buying. The technician could not have been better. She was knowledgeable, enjoyable to work with and did a nice job. Another person on duty would have been most helpful

Wonderful people in side fixed my phone in less then 3 mins I appreciate it so much!!! Front guy I worked with was Dillon thanks Dillon

Fit me in and had my 16 year olds phone all fixed up in an hour for a small fee. Very nice and helpful. Thanks again! Lifesavers

But I did not no I had to pay for Verizon cloud. Why would I need it ? But my experience with Tom was excellent

Staff was very helpful and knowledgeable!Always a great experience visiting there.

Great and friendly service, easy repair on my hardware, and finished at a reasonable time. However, I had 2 scratches on my laptop after it was returned to me. I’ll likely be back but the scratches were unfortunate.

City Mac saved me $219!!! I originally contacted Apple support due to my left AirPod (stopped charging and no sound was being transmitted), I was told I needed to pay $219. Friend of mine told me about City Mac, I took them in and dropped them off on a Friday. By Tuesday I got a call that they were ready for pick-up!!! I paid $0.FYI my AirPods were still under warranty! Love this location and Biltmore Park! Oh and the staff is super nice! Always greet you with a smile💫💕

When will I learn? I have some sort of problem with any of my Apple products and I struggle for weeks trying to fix it myself. A few minutes in CityMac gets me fixed up and running right each and every time. Staff is friendly and knowledgeable. My favorite go to for phones and other Apple electronics.

Very friendly, kind, helpful and timely. They resolved the issue on my MacBook Pro and I got it back in 26 hours. I won’t hesitate to go back again

We purchased a new iPad gen 7 at Costco online. When it arrived it immediately had a problem called “ ghost touch” making it very frustrating to use. We called apple support but their recommendations did not work. We brought the iPad to CityMac because they are an authorized repair location very close to our house. They immediately verified the problem and returned our iPad to apple for a replacement. We had a new iPad less than 24 hours after we gave them ours, even though we did not buy the original unit from them! Absolutely super service! Also they walked us through the set-up of the replacement iPad until we were satisfied it worked correctly. We are 100% satisfied with the service we received!

I had two computer batteries worked on in the past two days. Excellent service. Excellent staff.

Great service, friendly and more than helpful. Oh, and patient in helping deal with new phone questions. Simply the best.

My experience today at City Mac in Biltmore Parkwas outstanding.Kimberley was friendly and professional and handled the process of checking in my wife’s iphone for serving quickly and efficiently.Justin - the service technician - was very knowledgeable and quickly appraised the problem and advised the least expensive way to repair the phone.I was very happy with my entire experience and highly recommend this store for anyone seeking to repair and / or generally service their iPhones.

Excellent apple repair service and battery replacement in my iPhone.

Super service and great staff. They provided terrific advice on repairing our Mac. We could not be happier with the outcome.

My battery replacement went much smoother than I thought it could.

City Mac is an excellent store. I recently purchased a new laptop, and the sales and service has been exceptional. Everyone is courteous, respectful of your specific needs (which they are careful to listen to) and they work to ensure you leave happy.

Aaron Nash was professional, courteous and competent. He went above and beyond to resolve an obscure technical issue. CityMac should keep and take care of employees of his caliber.

I brought my MacBookAir into CityMac in December, Damion R. answered several questions I had regarding my use of my laptop. In addition, Damion suggested an update. Im delighted with the performance afterthat update, it was in and out the same day. A couple of months later,I returned to CityMac, Damion greeted me and was ready to help with my concerns of the day. During our conversation and him looking atmy Mac, he was able to clear up several issues I was having. Damions patience with me and the time he gave me were most appreciated.Hes quite an asset to your staff in this store. Donna D.

So smart and so helpful. Lovely exchange.

City Mac rocks. Great people. Great service.

I recently brought a non-working iPhone into CityMac for some trouble shooting. I did not buy the phone from them, but had previously bought an IPad there. The tech rep, who was happy to work with my problem, determined that the phone had a defective circuit board. The rep then went through the steps to return it directly to Apple. 5 days later I received a phone call saying that a replacement phone was sent from Apple. When I went to pick up the phone the rep helped with the new phone setup and answered several new questions that I had about iPhone.I will definitely return to CityMac when Im ready to buy another Apple product.

Very professional and responsive team that will go above and beyond to solve any issues. I had to get my battery replaced and they made it easy! Would definitely recommend for any apple issues!

My son had a broken screen on his iPhone XR. After several trips to bestbuy, which is an hour from home, just to be told they were out of screens, we decided to go all the way to Asheville to the next bestbuy, after they told us they could fix it and they had the part. 3 hours later bestbuy told us they couldn’t get the screen off. They then told us about citymac. We went in to their nice store and within 2 hours had a fixed phone. The people were very professional and knowledgeable and super nice. Anytime I ever have a broken phone that will be the place to go!

They were able to fix my laptop and it was affordable. They were pleasant to deal with as well. I would use them again.

Multiple visits were required with what I had going on with my iMac and I found JJ to be personable, patient, courteous, and professional, invested in me walking out of the door in good shape. Id like to thank him for his effort.It is appreciated sir.

Expert service on all Apple products done quickly at a fair price.

Wonderful experience with Savannah. She spent as much time as necessary to make me comfortable with my new phone.

Be happy with service and employees at City Mac. Very helpful for us older folks!

Used to replace iPhone battery. Staff was friendly and they turned it around quickly. Reasonably priced. Would use again.

I recently took my macbook pro into CityMac to have them correct a problem I was having. The staff was very cordial and went beyond what I expected to help me out. The problem wasnt a major one so there was no charge. A special thanks goes out to Christian Bruns for his help. I have purchased several computers from CityMac and will continue to do so.

They were a great help and completed the work on time

Damian was great! Very professional and helped us recover our family photos! Highly recommend!

Although we had to wait a bit when we first arrived, James was very helpful getting a new iPhone and trading in an old MacBook Pro!

Extremely fast screen replacement on iPhone 8 plusThey told me three hours and it was ready when I came back.I also appreciate the professionalism and genuine care they extended when I walked in the door.

Went to buy a screen cover for my IPad. 2 people working and with customers. Found what I needed and then waited. Stood there for what seemed like 10 minutes but probably 5. Nobody said hello, be with you in a minute, nothing. When the one guy looked at me like I wasn’t even there and still didn’t say anything I put the cover back and left. Will never go back.

IMac was dead when I returned from vacation. Only thing that came up was a flashing ?. Dropped it off at CityMac this afternoon. Returned to normal use with no loss of data in two hours. Great experience

Great service and accessories for your apple products. They also sell Apple computer and iPhones and can get Verizon service as well

JJ was most helpful when I had a problem with my iPhone. I appreciate his patience and willingness to fix the issue!

Took a faulty iPad in and they replaced it in two days. Kept me informed of the process and I came away very happy with the experience.

Employees are courteous, helpful and efficient!Always a pleasant experience dealing with City Mac.

Everything at the store was handled poorly. In the store they were nice but no clarification on what was happening with my phone. This process was convoluted and unclear and I lost all my contacts, pictures, etc. For the love of god just tell the customers what exactly your gonna do with the phone and not just wipe it without any kind warning or clarification.

Damian Rivera gave excellent service. He was extremely pleasant and knowledgeable - a real pleasure to interact with!