I needed to get my Macbook pro keyboard repaired. The staff were very friendly and very quick. I was able to pick my Macbook up after only two days. Everything works great and I highly recommend this place.

They helped me figure out what was wrong with my computer, spend less money, and organized my files in one click. Great people! Thank you

They were confident, kind, quick and great communicators. They were genuinely helpful and friendly, not making me feel like I was being a nuisence or that they wished they were somewhere else. They fixed the problem well within the time frame they had given. Price was right. Easy reserved parking spots.

We go there countless of times and every time we go there before you get your whole body through the door they are greeting you! Awesome customer service and great quality

They were very fast and professional they treated me like I was a good customer.

They did a great job rebuilding my PC. Gordon did such a fantastic job on wiring my new case. Ive never in my life seen such a neat job. Will use them whenever needed. All the people there were courteous and professional. They even recomended a case for me to get, this I assure you is above and beyond in the modern world as it is now.

I brought in an older iPad to have it scrubbed of my information. The gentleman that helped me was very nice and patience. The charge was $35.00 up front which was no problem. He said they would call me in a day or two. Two hours later they had it ready for me!.

Had our computer crash with all of our invoices on it. A true nightmare for a business! They got us a new computer and swapped all of our invoices and files over quickly! Extremely happy with their work and saving what could of been a disaster!

Salesman Tom is fabulous. Technically, very knowledge, no hard sell. Great listener to customers needs and great explainer. Extremely helpful.

And now this store has closed... as of 4/28... Suddenly... the owner is ill and burned out after a long run, and can no longer manage, an employee may be an angel.... overheard: the official Apple connection will disappear; repair will continue...The techs were completely shocked...Which makes you wonder whats happened to these stores. Experimax, which was so good at fixing hardware and sold used apples mysteriously closed... another apple store is rumored to be on edge... And then Christophers computers is troubled. The tech, the only tech, comes in twice a week from Hendersonville, has not heard from Christopher in a year, makes $14 an hour and is overwhelmed... When it comes to the trades Asheville is a strange place. Generally speaking. In my experience, people are professional and competent but often small retail businesses seem badly managed. A sweeping statement... but true... a small town having problems coming of age?... In the case of Charlotte street computers, there were hints perhaps, an often empty store, too much merch, and the $50 express fee, which no one seems to have thought through...Despite all that, my last experience was very good....and fair....In response to the response to my original review, the problem is not covid, and demand is there, along with techs.to do the work.... With CSComputer the problem is management — according to people who know far more than I do.

Great experience with Charlotte Street Computers. Had a new Macbook Pro that went blank. The staff are polite, professional, they kept me up to date on the progress of the repair, and I now have my laptop back in perfect condition. Thanks to everyone at Charlotte Street!

They are visibly doing their best to help everyone who walks in their office, their phone system sometimes works, sometimes not.

Unprofessional and poor customer service.I went to get an iPhone battery replaced and Charlotte Street Computers refused to replace it unless I gave them my iPhone password, my Apple ID, and my iCloud password.The Apple website states that such sensitive data is not necessary to have the battery replaced.I have sensitive information on my phone which could subject me to liability if it was negligently disclosed in such a scenario.I was very surprised as to their lack of an explanation as to why they require me to hand over complete and total access to my data.Charlotte Street Computers is unreasonable and I am now in search of a new computer repair firm.

Excellent customer service, professional and patient! I had what appeared to be a simple problem with my 8 year old IMAC. The problem turned out to be difficult to solve. Vinnie, the ID technician worked until the problem was resolved. The entire team kept me informed on their progress and today I got my IMAC. Thank you to everyone at Charlotte Street Computer!

Called this place to help diagnose my MacBook that would not charge/turn on, and asked whether they could back up my data since the disk is soldered onto the logic board. They refused to confirm whether they had the ability to do so (when Apple provides a way with a transfer cable), and otherwise told me to bring it in if I wanted to find out. The technician was very rude and would not confirm their abilities beyond sometimes. He clearly didnt want his time wasted without getting paid. Id rather drive to Greenville to have my laptop repaired than deal with these rude people.

I had a macbook with some pretty annoying keyboard issues, but wasnt sure exactly how the repair lined up with my machines warranty. The team at Charlotte St Computers got my inquiry and reached out immediately to talk through my options. When we finally scheduled the appointment, dropoff and pickup were quick, clean, and socially distant. Based on my experience, I would definitely recommend Charlotte St Computers for Apple repairs, and will likely wind up there next time I encounter a hardware issue.

Totally pleased with Charlotte Computer. Work to swap my hard drive with a SSD drive on my iMac was done in record time and I am totally satisfied with the job they did. Friendly, courteous and professional all the way. Highly recommend! Thank you!

Courteous staff. Knowledge and professionalism was a big plus.

Took my 8 year old MacBook Pro in. Was sure it was something that would mean buying a new computer. Matt put in a new Solid State Hard Drive for a fraction of a new MacBook and my vintage computer works like new!! Thank you!

Great service, prompt, called me pro-actively to let me know whats going on, and when it was completed. welcoming when entering the store.

Got my computer fixed in the amount of time that was set aside just for the diagnostic. Repair was quick, effective and way cheaper than I predicted. Nothing but good things to say about these guys. Thank you for saving my laptop and my wallet!!!

Purchased a new computer for our daughter. Very pleased with the trade we received her air Mac. Quick and efficient which can be challenging during these wonky times.

Awesome company with great customer service. Easy to drop off and pick up. Always calls and updates in a timely manner. I have never had a device there longer than 2.5 days. Worlds better than Geek Squad!

I had a very disappointing experience with Charlotte Street Computers this time. I have taken my computers there previously and have been happy with their service in the past.This time, I brought in a computer that was running fine, just slightly slow. I was trying to be proactive, get it serviced before problems showed up. After they ran a diagnostic, I was told by them that there were programs running at start up or in the background that were slowing down the computer and was offered an additional advance tune up which I declined. When I tried to use the computer at work the next day it was EXTREMELY slow, so slow as to be non-functional. I called and reported this to Charlotte Street and they simply said I needed to have gotten an advanced tune up. No matter how much I told them that I had dropped off a functional computer and returned with a practically non-functional one, they refused to consider the fact that something had happened to the computer as a result of running the diagnostic. I did not feel heard as a customer.I did not like their service or their attitude and did not feel that I could trust them enough to bring my computer back to them.I took it to Best Buy instead. I will not be doing business with Charlotte Street Computers anymore.

Paid $40 for expedited service. They called me 3 hours later to tell me the wont have the parts for another 5 days. Had I know upfront I could have taken it somewhere else. I wasted an afternoon and money.I understand with covid theyre super busy, have to prioritize and dont need my business. But when COVID is over I wont be coming back or recommending it to anyone.

Had a dead hard drive and since I make my living as a web developer, I needed my box back fast. Used their expedite service and got it back the next day. Cant say enough good things about this great, tight bunch. They get it done!

Took 2 computers in for diagnostics and ultimately hard drive swap. Good communication, customer service, and reasonable price for services. Solid. Happy with the place.

My daughter broke my computer late on a tuesday night. She shattered the LCD screen (the screen behind the screen for those who do not know). In the middle of a pandemic, when everything was closed, we called Charlotte Street Computers at almost 9:00 at night. To our surprise, someone answered! They were so helpful and set up an immediate repair for 11:00 am the next day. I had my computer back by thursday (less than 48 hours) completely repaired! I cannot say enough about the efficiency, professionalism, and timeliness of this business. So thankful!!

Brought in my dying 2014 mac mini with Yosemite OS which could barely run Garageband. They cleaned me up and installed a new hard drive along with a download of Catalina OS and Logic Pro X. Now my 2014 mac mini is running like lightning and Logic Pro X is blowing away Garageband. Im running with the big dogs now!

Excellent responsive service. Im glad theyre close by.

Terrible customer service, not sure if they know what they are doing. They replaced my screen and then the case, on 2 separate occasions. Both replacements went bad, so I went again (1 hr 5 minutes each way) and they re-replaced both the screen and now the board. When I asked for them to ship it back at their cost, because the last time I spent $50 shipping rather than going there, they said Well, the issue is between you and Apple, as they provide the parts. I have already started a case with Apple, as I was referred to Charlotte Street Computers by them. Guess what? I got my laptop Saturday, as of yesterday morning (Monday) screen not working correctly and now it is not even turning on.Saying that the issue is between me and Apple is like getting your transmission changed, then its stops working, and your mechanic says Oh, its between you and Ford, call them. I would have been better off just shipping to Apple directly from the get go, my experience with Apple on the phone has been excellent so far, definitely cannot say the same about this place.

Excellent service. They practiced very precautious measures during the COVID-19 pandemic which I found very professional. On top of this, they were able to fix my MacBook Pro within a couple of days and provided much more service than expected. If you need any computer issues solved, look no further!

Took computer in for repair. Took a little longer then I might have liked, but seems to be working and a good price for the repair.

Outstanding service! One of the best experiences I’ve had in customer service relations in a long time! Their staff is very knowledgeable, friendly and patient for those of us who need a little extra time processing Lol. Thank you for doing such a great job providing such excellent service for our Community!

Do not recommend for anything the owner intently lied to me and judged me off of a review my mother posted about the owner’s personal life. Then continued to judge my mother and i. I didn’t want to give a review but reviews are for the public to tell their experience they had about the company. I feel like I didn’t have a chance to show my abilities and knowledge that i have towards the work environment. It wasn’t fair to me as an individual human being to be judged by someone who doesn’t know me and assumes that i am not capable enough to keep personal life and work life apart from each other. Also owner was very unprofessional no privacy during interview, answering phone while i was introducing myself. Dont recommend for a job.

Ill NEVER use this company for computer work i called to see what it would cost to do a simple swap of hard drives ( a standard hard drive to a SSD solid state drive) NO DIAGNOSTIC NEEDED. its a VERY S I M P L E process to do. again NO DIAGNOSTIC N E E D E D!the diagnostic is where they S C R E W a customer over with no K Y Jelly and no protection. so to speak. my advice to those who dont want this stay away!!!!!

I rarely take the time to leave a review. However, Charlotte Street Computers provided such outstanding customer service, I wanted to take the time to congratulate them on their amazing customer service. The staff was so helpful and patient. Thank you again Charlotte Street Computers!

Great company! Service and staff are always outstanding! I have used them several times and am never disappointed. I highly recommend you give them a call if you are having computer issues!

I have trusted Charlotte Street Computers with multiple computers over the years. I believe they are the best! They are expedient, efficient, and their services are reasonably priced.I recently had the pleasure of working with Robert. He took my initial call, when I was experiencing a major Mac crisis. Then, he corresponded with me via email until we formed a final action plan. He was understanding, extremely helpful, and he made sure I didnt feel like a bother to him. To say that Robert went the extra mile would be an understatement; I felt that he ran a marathon. Hes a great member of the team, and he strikes me as a person who takes pride in both his work and his interactions with customers. I couldnt have been more pleased with my experience.Way to go, Robert, and Charlotte Street Computers! (Youll always have my Mac.)

Great experience. Had a serious issue with my work computer and thought I was going to lose all of my saved data. Luckily the technicians were able to come up with a quick and easy solution. Highly recommended.

I dropped off a late 2015 iMac that was painfully slow - simple browsing was a chore. They called 2 days later and explained that the hard drive was mechanical (which is inherently slow). Also, the 4+ years of OS updates compounded the issue. They replaced the hard drive with a SSD drive and now my iMac runs better than it did the day I bought it. Service was speedy, the price was reasonable, and communication was exemplary!

I loved Charlotte Street, they helped me get a new computer for my business and were able to fix my old Macbook too. Super fast, really a good experience.

I needed help fixing my laptop and stopped by for some thermal paste. Not an easy item to find, and the helpful crew found some for me. They didnt even charge me for it, and I was able to get my machine working in no time. Thanks so much!

Absolutely adore the store and the owner is a total sweetheart. Anytime I need a Mac product I will go here for now on. A+ for an extremely well run business!

This is supposedly an Apple certified store. My problem was very basic and they pretty much refused to help. They even told me that there were other options I should choose so that I wouldnt have to come back!

Ive brought several computers throughout the years for diagnoisis. This last computer, i just needed a little extra support with, so I asked, and they provided it. They went above and beyond. I would never had recieved that with a big coorporate box store

Wonderful folks there. Tom, Michael and Sean have been more than helpful: encouraging and patient. I did call with Wifi question and was told I would have to come in. I thought it needed to be solved at home (out in the country via cable) rather than in their shop. My son quickly sorted it all out. Maybe I didnt explain the situation clear.y.

So efficient and helpful!! They turned a $300 repair into a $30 one, and I am so grateful. Will definitely be going back for all my computer/iPhone needs!!

These guys did an amazing job recovering the data off one of my hard drives that had run into a dirty power source and wouldnt turn on. I was in the middle of a cross country road trip, and they were excellent about turning it around in 24 hours so I could get back on the road... With peace of mind that my data wasnt gone for good. As someone coming from New York, their prices for data recovery / transfer are insanely reasonable - much less than half of what I would have to pay back home. A very knowledgeable, helpful, and nice team! Two thumbs up.

Greg worked on my computer yesterday and was great. Actually spoke in language we could understand well and fixed all our current issues in a quick and efficient manner. Also a very nice personality to deal with.

We have used Charlotte Street Computers ever since they opened for all hardware, software & networking issues. Couldnt be happier. Excellent service and turnaround times, they understand our needs. And great staff!

Absolutely love Charlotte Street Computers!!!! The staff is always friendly, knowledgeable and super helpful. They are the only computer store I will use in Asheville ever, because I simply do not trust anyone else. I highly recommend them to anyone having computer issues/ Ipad issues, or if you are simply looking to upgrade your equipment. I cant say enough nice things about them!

Gary at Charlotte Street Computers is extremely knowledgeable, patient and helpful. I wholeheartedly recommend him for computer repairs and issues! I recently had a tutoring session with him, and we covered a lot of ground in a short amount of time.

Definitely a five star company!!! I needed to purchase an Apple laptop to use overseas and the sales representative, Sean, looked at my desktop iMac to see how much data I was using to make sure he recommended the right laptop for me. No oversell. Within a day my new laptop was uploaded with all data from desktop and backed up. Sean listened to my needs for my overseas travel and realized a couple of accessories that would be beneficial. All my questions were addresses very professionally and I never felt rushed. Great Apple store to get you needs addressed in a friendly pleasant atmosphere. Cant say enough about the tech support or the store! A wonderful experience.

Used to be our go to computer store. No selection, nothing to compare with. Take it or leave it. Need to find another place to take care of our business computers.

I am so grateful to Sebastian and the team of helpful folks at Charlotte Street Computers. They are professional and patient, and Sebastian did an awesome job communicating with me as he moved through the process of repairing my iMac. Thank you so much!

I had a great experience with this company. I took my sick computer of 3 years and it works just like the day it was built. They worked with me in every aspect that was wrong with my pc and even upgraded hardware for the price quoted since they didnt have the same hard drive in stock.I am very satisfied with the work theyve done and recommend their service to anyone who have trouble with their system. Also give them a hug!

The staff here is knowledgeable and friendly! I was pleasantly surprised by how quickly they repaired my computer! It only took a couple of days. :)

Computer died, wouldnt charge. You know how that can become a potentially stressful day. I was in and out in less than 20 minutes with a new cord and battery. Computer check was fine, no extra charge. Thank you!!

Highly enjoyed my experience here. Greeted with a smile and offered a bottle of water while I waited for the technician. Great showroom and a classroom in the back.

These people were great! I was having a problem with my MacBook. Apple support couldnt help me over the phone so they recommended Charlotte St. I called on the way there and told them I wouldnt be able to get to the store until literally a couple minutes before closing and they still were super nice and told me to come. They got me checked in fast, called a couple days later and said my computer was fixed, no additional charge because it was some kind of recall. Fast, friendly, trustworthy and efficient. Highly recommend this place.

Very lengthy menu process with hurdles when calling. No human contact and no way to leave a message. This is totally not like other Asheville computer repair companies. They need to improve, not hamper, interfacing with the initial call from clients that need help.

For the past 12 years we have been purchasing all our computer, IPad, Apple watch, needs from Charlotte Street Computers. The incredibly fantastic service NEVER changes! I had a computer break down in the middle of an extremely busy work week. It was not a good time for this to happen. Matt took care of everything for me in best manner possible. He turned a stressful moment into calmness. We know, that so long as we live in or near Asheville, we will never go anywhere else for our computer needs. Thank you Charlotte Street Computer Team for all that you do!

I dropped off my Mac Book Pro on a Wednesday- it was not turning on- was thinking I would be looking at a huge bill or worse, a new computer- and the fine staff at Charlotte Street Computers had my computer up and running within 24 hours! The price was right and the customer service was excellent. I had to bring my little ones with me to pick it up and the staff was friendly and kind to them too- even offering some kids toys to play with while I checked out. Hopefully there are no computer issues in my near future, but if there were there is no question of where I would take it. Its little wonder why Charlotte Street Computers is #1 in WNC! Thank you :)

Friendly very helpful fixed my issue quick 10 out of 10

A TALE OF TWO VISITS. I am having a problem with the MACBOOK Pro I purchased from Charlotte Street Computers a few years back. It isnt a big problem. For some reason I am losing my Internet connection minutes after coming online. I am computer illiterate so I figured I must have pushed the wrong key or something. I thought Id stop by the home store and ask if somebody could take a quick look at it. Im talking no more than a minute or two to see if I had screwed it up. So briefly explain what is going on with my Macbook to the gentleman manning the counter. I asked him if he could take a quick look at my settings and see if I had turned something off, etc. He told me he knew NOTHING about computers and that if I wanted a technician to look at it Id have to check it in for diagnostic tests. I explained to him that I needed my computer and checking it in really wasnt something I had planned for. I asked again, Isnt there anybody who can take a minute to look at it.He reiterated to me that was not possible. At this point I really didnt have a choice so I decided to check it in. The person checking my computer had a few questions, i.e., Address, phone number. He asked me to repeat again what was going on with my Macbook. So I repeated to him the problem I was experiencing and as I was explaining the issue he interrupted me, Thats enough. Im not writing a novel. That was kind of rude but isnt the reason I am writing this review. So after 10 minutes or so he started to put a service request sticker on my computer. He said, To run diagnostics it is $80 paid in advance. I suggested to him that in the future he tell the customer upfront about the $80 service charge. But that is not why I am writing this review. I told him I had no problem paying to get it fixed but that I really didnt believe it was an $80 problem.. By then a technician emerged from the back. Now this guy knows his way around a computer. He can help me! So I asked him, Could you take a minute and look at my computer and see why it is losing the internet connection minutes after starting it up? He was my knight in shining armor! He looked at me and said curtly, And I could break it in a minute too! WHAT? Did he really just say that? I was speechless. This guy, well to be honest, both of these gentlemen were the opposite of helpful. Not only that, they made me feel foolish, like I was oblivious to the way of the computer tech... WHICH I AM! They are supposed to make me feel comfortable and take solace in knowing I am in good hands. Yet still that is not why I am writing this review. You see, the day before I had brought the same Macbook into the same store. I was waited on by a very kind and empathetic young gentlemen. I explained to him that I could not get my Macbook to start up. He grabbed my Macbook, with no fear that he might BREAK IT, to a work area behind the counter. Within minutes he had my computer fired up! He took a look at my power cord. This is the problem. You have the wrong power cord. Your Macbook needs the 85W power cord. The cord you are using is meant for a much smaller computer. I had no idea! So he went and got me one. It retailed for $79 plus tax. I also purchased a phone adapter for my car. My bill came to a little over $90. And I was happy to spend the money. I had worried the Macbook was ruined. He told me I should get another 5 years or so out of the Macbook before Id need to replace it. He then took the time to look at a picture of my two iMacs, one purchased in 2008, the other in 2011. He told me the older computer was basically useless but the 2011 iMac, with a servicing etc., for about $300 would be viable for another 2 or 3 years. And that is why I am writing this review. I have done a lot of business with Charlotte Street Computers. And my interactions with staff have always been exemplary. Including my visit yesterday, (Thursday, September 12, 2019.) But what happened today, well there is no excuse for that. Its laughable. And I imagine quite embarassing to the ownership of the business.

I had a my family computer that charlotte street not only charged me financially for, But further made the situation worst and would not take responsibility for the damages with no answers other than to contact dell, even though the computer was out of warranty. Just like mentioned before this computer store is very well known in the community for getting over on its clients. stay as far away as possible.

I had a great experience at Charlotte city computers when my MacBook kicked the bucket (not great). Charles helped me find out what was wrong with my computer then helped me transfer all my data to a new one. They really helped me through this stressful experience and made finding a new computer pleasant.

I spilled water on my laptop. Charlotte Street Computers got it working again, fast, and when I had some trouble with it a couple of weeks later they expedited the service and fixed it without charge. Great company, friendly staff.

An incredible place to go for your electronic needs, great customer service and highly experienced staff!

I needed some important work done ASAP, and they got it done within just a few hours! Professional, speedy work, I highly recommend them.

My last visit the front people were very friendly however when I asked a technician who came up from in Back he was short tempereda question hebecame short tempered. Must be having a bad day. Looking for a new computer repair place.

I did not have a good experience with this company. I have applecare and they claimed I had water damage to my laptop and wanted to charge me extra. They kept my laptop for 2 days and when I received it, it was in worse condition than before. I did not have water damage. I took my laptop to an actual apple store and they fixed my laptop with no problem and I did not have to pay anything. I will never do business with this company again. They are dishonest.

I highly recommend Charlotte Street Computers I am so glad they are part of my local community every time I have brought my computer to this location they have treated me with the utmost respect and taking care of my problem in a timely manner we have a U-Haul Consignment antique store in the Biltmore Village area and it is so important for us to keep our computer going strong and virus-free

I had the best experience here this week. I brought my computer in monday and jt was fixed the very next day and for significantly less than I was expecting. When it was returned from hard drive replacement, they also had cleaned it and it looked better than when I dropped it off. All of the staff were incredibly friendly and so kind. Thank you so much !

Really great place. Awesome and relaxed customer service. I bought in my 2011 macbook pro which I have had for about 5 years now, and found out the hard drive was failing. They ran a 65$ diagnostic and used the 65$ as a deposit towards getting my hard drive replaced. All in all I spent 250$, which included purchasing of the new solid state drive and the labor cost. I dropped off my laptop and got a call in less than 24 hours telling me my computer is ready to be picked up. Well done. Thats professional and timely service

For many of us, when our computer fails, it constitutes a mini-crisis. Yes, I have a backup, but my workflow is seriously interrupted without my primary laptop in action.There are two main ways for a business that serves customers in this position to treat customers, especially new clients like myself: exploit or help. Charlotte Street Computers seems to be 100% dedicated to Help.The staff is knowledgable, tech savvy and able to communicate - the last two are less common than you might expect.The management of the place is structured so that one employee can easily fill in for another when they are off work. I honestly hope they do not change because of reviews like this. This place is close to my ideal business for the service it provides. And they guarantee their work.

RAM- While you wait! Great team of techs here.

If i could give a negative star i would. i took my computer in for a virus on 11/23/13 and was told i would have it back before thanksgiving which was 11/28/13. i got it back on 12/2/13. in this time i called for updates on what was going on because they were not calling me. the man working on it was not available so i asked if he could call me back. he never did once. when i got the computer back i lost everything. there were no pictures (my wedding pictures included ), no documents which included passwords for such things like credit cards, banks, job applications etc, resumes, references. my whole life was on that computer and it was gone. the security system that i purchased was gone as well as Microsoft office.it turns out that Charlotte Street Computers took all my data off the computer to fix it and just never put it back. another week goes by as they try to find the data that they backed up. i had to bring my computer back to them to fix again. it is now 3 weeks since i brought in my computer and i have yet to get it back. working correctly. the only positive thing i can say is that they are not charging me extra for the time.

Excellent, professional service. Fixed my imac in 45 minutes and only charged me $16.00. I was very pleased with my experience at Charlotte Street Computers.

I was hesitant to bring my computer in to anyone, but genuinely needed a second opinion.. and honestly a second pair of eyes.Because this was a build that worked.That I knew everything aboutnI.e.A dyi mini itx gaming pc that still holds up.(Short story)But, I brought it in, and Ryan was more than helpful.After looking at it, testing everything, and finally expertly diagnosing my pc with a shorted out motherboard (which was current, probably due to a screw that was loose in the case)He came back to me, offered me ridiculous options that I had specifically asked for.And days later when I was rebuilding the pc with new parts..I called him with a issue.He walked me through every issue he could think of.Treated me like an equal (as someone with limited knowledge)And helped me fix the issues.Best pc technician around.Thanks again dude.

Went in and asked if someone could put on a brand new, still in the box, Zagg Invisible Shield for my iWatch. Figured they had more experience. Guy said, not a problem... he broke the shield putting it on! I offered that we square up with another shield that they would give me (Speck brand, cheaper) and I would also purchase a new watch band. They took absolutely NO responsibility for the breakage; not even an apology. Said Zagg, which has a lifetime warranty, was an “inferior product;” they sell them! They offered NOTHING for messing up; not exactly friendly customer service for their advertised “We are an Apple Premium Service Provider, and are authorized for Mac Repair, and almost everything Apple has ever made*.” Never stepping in those doors again and my house is nothing but Mac.

I had a great experience at Charlotte St. They helped me resolve an issue (without having to spend extra $$) and were very clear about my options moving forward with an older Mac. Im happy to have this resource in the hood!

The repair for which I submitted the computer was fine, but the repair person lost some screws and was going to charge around $90 to order a new back to the computer. Did not offer to repair on their own dime. Another staff member said it would be fine to take it home without those screws in it. I need the computer for work, so I just took it because I could not afford further delay. Now the keypad is coming loose, separating from the frame. I really dont have time to take it back. If I eventually have to get it repaired, I will take it elsewhere. Also, felt pressured into a malware cleanup. Spent quite a bit & am dissatisfied.

Charlotte Street Computers is the go to store for your computer needs! I have used them for buying new products and for servicing/repairs. Their service is fast, professional, friendly and right on the money.

Great service! Very knowledgeable and kind!!

From my first point of contact on the phone, through drop off, repair, and pickup these folks were helpful, interested in fielding my questions and getting my computer back in use for me very promptly. Which was huge for me as my business depends on the machine that was in disrepair.

Quick turnaround, super friendly and helpful staff!!

Friendly staff, nice place. They fixed my computer, but wouldnt turn on when I tried using it after picking it up.

These folks know what they are about! I agreed with the comment they are patient with beginners.Time and time again they have helped me, in person or over the telephone. My last occasion to callTQ answered the phone, on a Friday afternoon, 30 minutes before closing, stayed on the telephone with me until I got my IMAC backing up data. Can you do better than that? I recommend Charlotte Street Computers to anyone, anytime, for any reason.

I thought my laptop was really sick...probably will need to replace it? Expensive? Nope! The techs at CSC quickly found it was a software problem and worked tirelessly to identify the culprits. They kept me informed along the way. They answered my questions, fixed the problem, installed an upgrade to the OS, tested it out....I couldnt be happier. And the price was definitely right. Next time I want to buy a computer, Ill definitely go there instead of ordering it online. I highly recommend Charlotte Street Computers. Great folks!!

Michael Meredith at Charlotte Street Computers in Asheville was extremely helpful with my new HP laptop and Windows 8 applications.Thank you again for being so accommodating.Sincerely,Angela Mckey

These guys are awesome! Always great to work with, do what they say, within the time frame say.

Bringing my work Imac to Charlotte Street was stressful and nerve racking. Justin (hope I got his name right) was fantastic and honest and fast. He kept me abreast of what they did and even researched my problem with my Imac enough to get the majority of the work done under warranty. My computer was fixed timely and cheaply and with zero stress. I will always go to Justin and Charlotte Street Computers from now on. Thanks!

After spending dozens of hours and money, we were still unable to get our problem resolved and were told wed need to replace our one-year old computer or live with the problem. In my last effort, I called Charlotte St. to learn if they had ever heard of this problem and was immediately connected to Mike Merideth (sp?) who instantly said it had to be a simple setting. Within a few minutes, he was able to fix my problem, was exceedingly patient and incredibly fair about the small fee. I only wish I had called them initially.

Great service, quick fix and friendly staff!

They sold me what I wanted ~ A Samsung EVO 850 ~ But it didnt fix my problem ~ Im fixing this one myself ~ A piece at a time ~ LOL ~ Now on to a video card ~

5 stars are not enough for this great company!! I had an emergency cracked screen and only had 4 days in Asheville before my next gig. These guys went above and beyond and got it back to me in 3 days at a fair price and with unbelievable customer service. I was sure they would be tired of hearing from me after I called the 5th time in a row to ask another silly question but they took there time and explained everything down to the last detail and the whole process went as smooth as possible! A+++

Fantastic service. Friendly. Quicker than expected. Exceeded expectations!

Customer service was ok, follow up consultation for a high end machine I had serviced was absolutely terrible. Machine was serviced twice through charlotte street, still having hardware issues. In between those two services not once was the machine even dusted and cleaned out from the inside, I was told that was a courtesy with the 65-85 dollar diagnostic which is mandatory before any type of fix can begin. Total scam, I recommend elsewhere.