Had an appointment at 10am for a 50K service. Was told this would take 3 hours to complete. Slightly over 6 hours later they were finished! Three hours longer than they told me! I’ll never go back for service with them again!

Audi Asheville is the place to go, helpful and informative the whole time. Luis went above and beyond in assisting me with my car. He even came out to my house on a Saturday morning to complete the paper work the day after so we didn’t have to drive in to Asheville! Great customer service all the way!

Audi Asheville did a major suspension repair on my A 8. They did a superb job and the car drives beautifully.John Svitilla (service consultant) did a great job of getting my work done in a timely manner and working with me on my questions and concerns. It was particularly impressive in that I was visiting the area when the breakdown occurred and they treated me like a longtime customer.Thank you Audi Asheville.

I had my 2015 Q7 towed in for an electrical issue and it took them 9 WEEKS to return the car. Although they applied a minor discount for the delay, some drain lines are still clogged and leaking into the vehicle (which is what caused the electrical problem in the first place). Very frustrating experience.

Recently moving from California to North Carolina, I was concerned about finding a good Audi dealership for service on our new Q7. Without question and based on my first experience with Audi Asheville, I found a very good dealership. Very satisfied with our 10,000 mile service. Thanks!

Wonderful dealership. I had a breakdown in the National Park and had to tow my vehicle in. They had it up and running in time to get home and saved my camping trip. Wonderful people.John was great to work with. Thanks again!

Friendly staff, sales person brandon was great to work with he made the car buying experience a good one.we are very happy with our new q3

Excellent service! They went above & beyond to take care of us and get our service completed in a timely manner. Thank you!

Terrible service. I changed the oil in my car a week ago. The low oil light came on in my car, so I stopped at Audi Asheville for help at 4:30 pm. The salesperson told me the parts department was closed so he couldn’t even sell me more oil. When I asked about what type of oil I need to buy, he just said: look it up yourself in the manual. This guy just wanted to go home.

An absolute pleasure purchasing a vehicle from this dealership. My sales associate, Steve Olson, was great, very professional. Highly recommend these folks!

Audi Asheville has always serviced our Q5. Zac has been our service writer almost since we purchased our 2014 TDI. We have always had a great experience. That is why earlier this year we purchased our Q7. We both like driving both Qs.

Had a wonderful experience purchasing a car from Steve Olsen at Audi Asheville. I was able to find exactly what I needed. Everyone was extremely helpful and nice, even with three kids in tow. Thanks for all your help!

I absolutely love my Audi Q3. My salesman Freddy made my purchase seamless and effortless. Everyone at the dealership that I came into contact with was the upmost personable and professional. I will definitely return for future purchases.

Tried to schedule a routine oil change and was told I couldnt get an appointment for a full 4 weeks. When pushed they offered me an appointment in 2 weeks. This is unacceptable especially since part of their sales pitch is free routine car maintenance. Really disappointing because I cant wait 2 weeks to get my oil changed and will have to pay to have it done somewhere else.

Great Dealership - just leased my second car from them Steve was great to work with. Easy and pleasant experience.

Really a nice experience working with Steve at Audi Asheville. Gave me a fair price and fixed a noise coming from the instrument panel. I will definitely go there again for my next new car. Love my new car!

I highly suggest anybody car shopping atleast stop by here. Excellent customer service from sales to finance. Answered all my questions. Took their time made sure I was happy and satisfied. Got me in something I wanted. Very kind and cool people to talk about cars with. Super nice cars to look at even if you can’t afford they will let you check it our as if you were able to. Can’t express enough how nice and cool they were with me. 5/5 not a fraction less. Thank you Steve and Heath!

Service after the sale? Forget it. Flow is going down hill fast. I’m not gonna take COVID as an excuse. Had to go through 4 different people to try to speak to an advisor before I was finally hung up on. The 4th person seamed hassled by my request to speak to a service advisor. No thanks. Next Audi will be purchased from a non flow dealership. Shame on you guys for tarnishing the reputation of what used to be a great place to buy vehicles.

Steve went over and beyond to get me exactly what I wanted! He was so helpful and kept me completely informed throughout the whole process. Ask for him if you’re looking for a new vehicle!!

I had a great experience with Steve Olson at Audi Sales. He was extremely patient and let me take my time in the purchase process. Id definitely recommend him and Audi Asheville.

Jenny contacted me when she became aware that I was web browsing Audis. We communicated for a time until she knew exactly what I was looking for. Then she assisted me every step of the way to acquire my new Audi from June to December. Jenny is dedicated to her profession! She delivered it to my home and then supplied me with a technical person who answered all my questions.

Steve Olsen did a great job finding the right car for me...an Audi A8 L. He is a very knowledgeable and professional guy who makes selecting and buying a new car an easy process!

I recently purchased a new Audi Etron here in Asheville, my second EV so far. This dealership provided a much more relaxing and friendly sales experience compared with previous dealers I have encountered. Although some back and forth is unavoidable when trading in your car, there’s nothing worse than negotiating with an adversarial sales person who weaponizes the unseen “manager” to chip away at your car’s value. Steve was great and made this process easy with none of that discomfort. You’re getting a new car, congrats! You should be happy about your irrational decision as you drive away, not angry at how you were treated. Everyone here from sales to finance to service made this... dare I say it... enjoyable? If you’re looking for an EV, the Etron is as nice as it gets. Ask for Steve!

Unusual problem took time to diagnose and fix... Was kept informed

Jenny Prudhomme of Asheville Audi was super to work with. She was always professional, easy to communicate with, and negotiated a fair price for the Q5 we purchased. But she went even further- she delivered the new Q5 to us in Simpsonville, put a nice big red bow on it for my wife, and even threw in a few Audi gifts to boot! Exceptional service! She then spent 45 minutes walking my wife through all of the many features of the car and how to access anc use them. We were extremely pleased with Jenny and with Audi of Asheville

We switched from a 20 year relationship with Mercedes as I encountered Jenny who convinced me that she could sell me a better car and service that I had. Well, here we are, sold on Jennys recommendation and have no regrets. Jenny is accommodating, knowledgeable and conscientious and I would recommend that anyone contact her if you want a trustworthy and helpful salesperson/Answer-woman!

Great experience! My first time at this dealership and everyone I encountered was friendly, courteous and helpful. I will definitely be back.

Steve was very thorough and knowledgeable. Great buying experience!

Great service and great people in the service department. They are friendly and knowledgeable. We live in Abingdon Va. and we always look toward to our yearly service. We drop our Audi off early that morning, spend the day in Asheville and return late afternoon to a clean vehicle inside and out.

This was by far the best and easiest car buying experience I’ve ever had! My salesperson, Jenny, made sure everything was ready to go when I showed up at the dealership. No waiting or wasting time. She was very knowledgeable about my car and Audi in general. I would highly recommend her and this dealership!

Excellent sales staff, Tevin Jones andJordan Patton are # 1.

I switched from Jaguar to Audi because Audi’s customer service and customer experience is better by a landslide. Luis and the other staff were really friendly, helpful and accommodating. If you’re all about beautiful cars and excellent treatment- this is the place!

Audi Service Department has a sever lack of attention to detail. Last year they performed a recall to secure the wheel liner on my SQ5. They did not follow the TSB properly and fastened the trim so that it was not in properly. They could not do the repair that day do to a restriction on hours, so I had to fix it myself. The fastener hole was miss drilled and had to be moved roughly 1/4.On my most recent 20k service the technician did not reinstall the cabin air filter door properly which caused a whining noise when using the heat or ac on high. This caused 2 additional trips to the dealership in order to diagnose the problem and pick up the vehicle. Check their work thoroughly as they have a tendency to make mistakes which cause repeat trips. They are always curious, but they seem to have little regard for their customers time.

We just leased a 2020 Audi S5 sportsback from Audi Asheville and we couldn’t be happier! Our salesperson Jenny was awesome. She is passionate about the Audi product, knows a ton of the technical details, and she delivers superior customer service. She helped us with ordering the car three months ago and kept us informed throughout the build and shipping process. We took delivery today and the car is gorgeous!

Not my favorite Audi dealership. Purchased my Q5 at the Melbourne, FL dealership, which l went to for 5yrs. So at 1st l thought maybe my dislike for the Asheville dealership was just due to being different & we had no relationship yet. But a serious situation happened that could have been handled by them but wasnt so while on vacation in FL we had to make an emergency stop & went to the Audi of Sanford who not only diagnosed the problem (water pump) but also told us there was a recall for that part. We received better service here & it was also our 1st time there. Honestly l am being generous with a rating of 3 as we will not purchase a new Audi due to them. Appts are handled efficiently, just the overall customer service vibe & atmosphere.

I have owned several Audi’s and Porsche automobiles along with my expired competition driver’s license, so I feel I am knowledgeable about driving and buying a car. This dealership and their personnel made the experience quite enjoyable The best part was the test drive that my sales associate, Jenna, allowed me to take. The second part was Jenna’ a patience introducing the car and its features when we picked it up with my wife. Also, additional praise for Jack in service for taking care of my other Audi, the sales manager andTim in the finance office.My best experience in dealing with a very upscale competent dealership.Sam G

I called their sales person of new cars telling them I am in the market for a New R8 and if they did not have it in stock would like to order one or if they could find one. The salesman took my information, and could not be less helpful. Said he would call back and never did. I even was trying to tell the salesman what color I was looking for to see if any other dealerships may have it to help with time, he then shut me down and said he had to go see customers.This is a 200k purchase and he could not be bothered. We bought our current Audi from this business as well. Certainly will go to Greenville or Charlotte from now on.Do yourself a favor and avoid this dealership.This is not the first time we have had issue with them, their customers service and retention is horrible.

Best place to go for your service

This was by far the easiest car purchase weve ever made. Jenny was very upfront and personable during the entire transaction. She made it feel like buying a car from a friend. She took care of all the paperwork for us so all we did was test drive the car, sign some papers, and drive off. We drove from Knoxville just to get the car from Audi Asheville due to their excellent customer service.

Simply Terrific service! I was traveling through from Wisconsin and took immediate care of my Q7 and put me back on the road. Thanks!

Second purchase in 6 months. London Richardson, our sale rep always provides excellent service; even with our out of town purchases. Always best unbeatable price up front. Easiest purchases in over 40 years of car purchases. Always makes me feel I’m the most important customer they have. I don’t mind traveling 70 miles for service visits, because it is “wow” service. Has the best waiting area of anybody, and always keep me informed how service is coming along. Why would you buy anywhere else!

I want to deeply thank Greg Perez at Audi for his help in getting us on our way quickly after having blown a tire. Service was truly amazing.

I had a great experience that was low pressure, safe and socially distant. I drove several cars, and opted for a beautiful A4.

Working with Jenny Prudhomme was a pleasure! She was very attentive to my desire to get a new Q3 since I first heard they were coming to the US last March. While I waited for 8 months, Jenny gave me regular updates on the status of the Q3. She told me all of my order options and guided me through to come up with the perfect car. I think Jenny was as excited as I was! Her attitude and attention to detail was amazing. Last week I drove away in my new Q3 and Jenny was there helping with all the tech stuff. I highly recommend Jenny to anyone wanting a new Audi! Also the Tim Cousins in finance was excellent! Thanks to all at Harmony Motors! Hugo Hanson CPA

Audi’s staff is polite, patient and informative. Song, Tim And David are the best I’ve ever met at a dealership.

Jenny was extremely helpful and patient when I decided to purchase a new vehicle. I spend most of the time in my car so this was very important to me. Jenny was there through the process from A to Z. If you are looking for someone to find the perfect car for you, Jenny is it!

Pleasant buying experience. Professional, knowledgeable staff let the product sell itself while showing great patience with my many questions. Nice people to deal with.

Sue and Bill EvansWe had the most wonderful experience purchasing our first Audi. Jenny, our sales rep at Audi Asheville was most helpful, knowledgeable and made the process painless!! We will definitely purchase another vehicle from Jenny and recommend her to all!

Jenny is incredibly personable, knowledgeable, patient, and went the extra mile and made sure it was the right car for me. All of the staff at this dealership made me feel at home. And the snack bar is killer!

Great experience shipping at Audi Asheville. Freddy was great to deal with and the whole process was seamless. Thanks folks.

We just picked up our new Q5 today. This was by far the best new car purchase experience weve ever had. Everyone at the dealership was helpful and friendly, but our sales person was the best. Jenny Prudhomme not only knows her product, she is thorough, intuitive and made the experience fun. Definitely ask for Jenny when you are looking for an Audi!

Bought many, many vehicles from a terrific, honest & caring salesperson over the years! Mark Kaye is very genuine & truly cares about your satisfaction: present & future! Can’t even imagine going to another sales representative!

Freddy was very knowledgeable about the vehicle and features. Heath made the financing easy and the rates were competitive. Excellent inventory and pricing. Excellent internet support.

My family had a superb experience at Audi of Asheville! Jenny P is extremely knowledgeable and fantastic to work with. I would recommend this dealership to anyone looking to purchase a vehicle!

I purchased a new S4 from Harmony a couple of days ago, and it was one of, if not the smoothest car transactions Ive ever made, and Ive made quite a number of them. I live a couple of hours away, so I wasnt going to drive in unless I was sure the price was right first. It took only about 7 minutes on the phone with Jenny and I was all set with a firm quote and an appointment for a test drive later in the day. They didnt play any games and actually beat the price I had originally requested. I highly recommend Harmony!

Great customer service and experience with this dealership. Ask for Jenny. She did a great job in helping me with vehicle needs and really cares about her customers. I would highly recommend this dealership and Jenny. Great experience overall.

We have used the service dept for a Q5 purchased in another state. Based on great service from this dealership, we knew we wanted to work with them to purchase a new vehicle.Jenny Prudhomme worked with us to find the right vehicle to meet all of our needs. Ms. Prudhomme is personable, knowledgeable and a delight to work with. She takes the time needed to know her customers and work to find the best deal for them. We left the dealership with our new car, feeling that this was one of the best car buying experiences we have ever had.Today Jenny spent an additional 2 hours with me explaining all the options on my new Q5 and very patiently teaching me how to use them! I would feel comfortable calling her if I have further questions or concerns.I have no hesitation in recommending Jenny to anyone looking to purchase an Audi. She represents the dealership and the Audi brand well.

I.bought a new Audi Q5 from Audi Asheville. It was an easy pleasant experience. Having owned several Audis previously,, the Q5 was an easy choice. Asheville Audi is a modern well located dealership with highly qualified professional staff. Mark Kaye is a very pleasant person to deal with. You never feel like he is a car guy taking advantage of others. He responds promptly and remembers all the details. I’ll go back when it is time to replace this Audi.

When trading in my older Q7 for a new one, Jenny Prudhomme made it easy. She was extremely helpful explaining the new technology and the many features. Thanks for making the car buying experience a painless one!

I’ve known Jenny Prudhomme for several years now. If you’re in the market for a new, used, any car you need to reach out to her. She gives such great care in taking care of people. It’s not about the sale with her. She’s a genuine person and knows her stuff. I highly recommend her.

Had a great experience with them and with Jenny especially. They made it quick and easy for us to get a great used car. Jenny was exceptional and even came in on her day off to show us a car that we were interested in. Everyone was friendly and helpful. Would definitely recommend them.

Thank you for helping with car care and service. Jack has helped me the past few times, exceptional care and taking the time to help and get me in my way. They always make me feel so at home and comfortable. Always kind and looking to help me the best they can resolve any issues Im having with car or questions with a service.

Jordan was excellent to work with. She was very knowledgeable, patient, and worked diligently to answer all of our questions and requests. I would HIGHLY recommend anyone inquiring seek her out for information and assistance!

I had a great experience with Jenny - ask for her! She cares about her clients, is laid-back and professional, and went out of her way to make sure I got the perfect car and had a great experience! Thank you Jenny and Audi Asheville.

I just bought a new Audi Q5 from Audi Asheville. Everyone at the dealership was easy to work with, but my sales rep Jenny Prudhomme was especially super. She has exceptional product knowledge and to me it was important to know the functionality and benefits of the Audi Q5. Jenny makes the buying experience a lot of fun. Jenny really understands the technology in the car and makes it easy to learn. She even scheduled another session to make sure we’re getting the most from our car. I’d recommend Jenny Prudhomme to all my friends.

Mark Kaye, sales representative, assisted me in the purchase of 5 cars in the last 7 years. He is most knowledgeable about Audi products and services. He is honest, dependable and conscientious. I look forward to working with him on our next purchase.

Great purchase experience! Jenny was very personable, knowledgeable, and the best salesperson we have had in years. And of course we are loving the car every day!

A phenomenal car buying experience from beginning to end. Ben did an amazing job. His honest, no nonsense approach is a breath of fresh air when car shopping. Great job Audi Asheville. Well worth the 5 hours in the car to get to and from this special dealership!

Mark Kaye was so easy to work with and he made my buying experience painless!! Thank you Mark for being so kind and accommodating and fun to work with!! I got a fantastic car and a great deal!! Highly recommend!!!

If youre looking at an Audi, check out Harmony Motors in Asheville and make sure you ask for Jenny Prudhomme. She is a great listener and knows her stuff! It was a pleasure doing business with her!

Our car-buying experience was great at Audi Asheville. Jenny was great to work with. She is very knowledgeable and did a good job on finding us the vehicle we wanted and getting it to Asheville within in a week. She is very responsive via text/phone. We even had a situation with the vehicle but she really took care of it. I have been to many dealership and Jenny is the best sales person I have meet. Highly recommend her and Audi Asheville with their service.

This was the best car-buying experience ever! Mark Kaye was wonderful to work with- I would highly recommend him and Audi of Asheville!

Dropped off my Audi S5 because the dash showed sports differential malfunction. They said some rear sensor was malfunctioning and decided to replace it. It cost $950. The service advisor said the problem is solved and they corrected the problem.On my way back home, the same message popped up on the dash. Just 15 miles into the journey. Called the service center. The advisor said he will talk with the mechanic and get back to me. Never heard from him.I think, these guys can handle simple things like oil changes etc but seem inept when its too technical.

We had a great experience purchasing our Audi SQ5 from Jenny here. She was thorough and patient in helping us select this car. She spent time showing us how to use the technology in the car, we will definitely come back to Jenny here at Audi of Asheville for our next vehicle.

Car has been in shop over a month now from lightning strike. Communication and information have been all but impossible until I was given an e-mail address about a week ago. I was aware it would be a difficult repair but was assured it could be done. Communication has been initiated on my side, not theirs with two returned calls from the service dept in this month. I am told they have the computer boards in but have no time line when they can get my car fixed as they are still experiencing connection problems. I have explained that this is my only transportation and would appreciate any information and time table. If they cannot fix the car, I need that said. I do not need the response of we will get back to you when we have something to tell you. The question is:,can they fix the car. If not, I need to hear that in order to move forward. Audi has never made a difficult situation more so before this experience.

Jenny is a knowledgeable and enthusiastic salesperson. I thoroughly enjoyed working with her and wholeheartedly recommend her. Other Audi staff were also professional: our experience with he financial staff was excellent, and I look forward to working with the service staff in the future.

Took delivery of our beautiful 2019 Audi A5! The experience working with Harmony Motors and specifically Jenny was terrific. Looking forward to enjoying this special vehicle and working with HM for our service needs.

I recently purchased a new to me 2005 Audi TT from Audi Asheville and was very pleased with the buying experience. I contacted Ron Klahr by email to arrange a test drive of a different vehicle. As sometimes happens the car I ended up with wasn’t the car which attracted me to the dealer.Ron was very congenial and added no pressure to what can sometimes be a tense experience. After some discussion we settled on a price that was fair to both parties. The paperwork covering the transaction was prepared quickly, and there was no pressure when speaking with the financial manager.All things considered this was a good car purchase experience, and I would not hesitate to recommend either Ron or this dealer to someone interested in a new or used car.

Great experience! Jenny was the best! She found exactly what we were looking for and at the best price. Thanks Jenny! Love my new Audi A5!!

My experience with this dealership far exceeded my expectations. I have never felt so valued as a customer. Audi Asheville has made me feel as though I’ve been welcomed into a family. The entire staff was so kind and at no point did I feel pressured or misled. They were eager to meet my needs and make me comfortable in every aspect of my purchase. Our sales associate, Jenny, is incredible. Even after my initial purchase she will continue to personally handle all of my needs. I’m not just a “sale”, I’m a client. This level of customer service is unsurpassed. I could not have asked for a better car buying experience.

Working with Freddy Snedden at Audi of Asheville has been one of the most pleasant experiences Ive ever had buying a car! Freddy is very professional, easy to talk to and has a wealth of knowledgeable regarding the vehicles I looked at. I recently purchased an Audi A5 Sportback from Freddy and he has followed up with me weekly to insure that the car is meeting my standards and expectations. I can genuinely tell that he is interested in making sure that I am comfortable with all aspects that my new car is capable of. The manager, Luis Alvarado was so kind and genuine when we met as well as the service team. I received five star treatment from everyone here and I would recommend this dealership to everyone I know. Keep up the great work and thank you for an awesome experience buying my dream car!

A fabulous and totally painless experience at this dealership. The team here at Audi Asheville worked extremely hard to customize a deal that was best suited for my needs. The Audi Brand specialist, Jenny, took the time to listen and to understand what was important to me as the guest. If youre in the market for an Audi, Porsche, or VW please check this dealership out and ask for Jenny as you wont be disappointed.

Had a great experience purchasing the car from Asheville Audi. Freddy Snedden did an outstanding job in communicating every step of the process and was well prepared with all the documents knowing that I had to drive 3.5 hours to the dealership to make the buying a quick hassle free affair. There was no upselling talks and they were very transparent throughout the whole process.There was genuine attempt to please the customer and for me this dealership experience was memorable one. Highly recommended.Special note of thanks to Tim(Finance Manager).

Very professional and not pushy. Comprehensive sales presentation. I would buy from this dealership again.

I drive my little A3 Quattro a ton. Also, my schedule is pretty crazy. Zach and John in service provide top-notch professionalism and excellence in every interaction. Even though I’m high-maintenance and low reward doesn’t matter. They make sure I’m taking care of and always polite and pleasant. Until this changes I’m a lifelong customer.

We had tried different car dealerships but weren’t sure what car we wanted yet but decided to give Audi a try. Everyone there was so kind and courteous. I especially liked who helped us with our decision Jordan Patton. So fun and easy to talk with, she really made the experience wonderful. I personally have never enjoyed buying a car or dealerships but she has definitely changed my mind. What a wonderful experience!!!Thank you so much to all of you but especially to Jordan!

Our salesperson Jenny found the car we were looking for. She did it quickly and efficiently. She also spent a good amount of time explaining everything AUDI. I highly recommend Jenny for your next Audi, VW, or Porsche purchase.

Jenny at Harmony Motors was an extreme pleasure to work with! She made the process of getting me in my RS3 very fast (pun very much intended), easy, and stress-free!

Just traded in our Jeep for a 2015 Audi and could only find what we were after in Asheville. WELL WORTH THE DRIVE from Greenville. Everyone one was professional, fair, honest and quick to help us. Very efficient and pressure-free purchasing experience.

Mark at Harmony Motors is the best! Outstanding service and a great guy! 😋

Audi of Asheville was an extremely positive car-buying experience. From the moment I stepped into the dealership, I was treated like a valued customer. Jenny was my salesperson, and she was FANTASTIC. I truly feel as if Im part of the Audi family, thanks to the great service from Jenny and everyone else at Audi of Asheville!

Worked with Jordan on a new Audi TT Roadster. Very nice to work with, knew her stuff, and professional. Highly recommended!

Jenny was extremely helpful and knowledgeable. Our buying experience could not have been easier. I phoned the dealership on Saturday morning, when we arrived that afternoon she had multiple cars for us to test and compare. Jenny was thorough, patient and helpful--we honestly had a great buying experience!

Nothing but the best from Jenny!I highly recommend her for anyones next Audi purchase👌🏼

Helpful sales staff that are very knowledgable on their products and not the typical high pressure approach.

Audi Specialist Mark Kaye was a great help and got me a great deal on my new car! The whole process was really easy and no hassle. These guys use big tablet computers to show different numbers instantly for me to compare and I didn’t have to wait long for each number. This helped me to get the right term as well. I purchased 7 cars ever since I started driving and it was never this easy. I highly recommend this dealer if you are thinking about getting Audi.

Its an amazing place...

The service was above my expectations- polite, helpful, and good explanations for the work they did on my car!

Jenny Prudhomme is very nice and friendly. She is easy going low pressure and professional to work with.She knows her product very well. Highly recommend you go see her!

Im looking forward to seeing a Audi pick up truck