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Rona M. Church Allstate Insurance
844 Haywood Rd, Asheville, NC 28806, United States
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Rona M. Church Allstate Insurance

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Le
Review №1

Rona and her team are great, they take initiative and follow up promptly. Over the last 4 to 5 years, Rona has worked with me and provided guidance on several different policies,  including adding and removing cars to our car insurance policy, renters insurance, builders risk insurance during our home build, and home insurance. The customer service that is provided here is second to none. We are satisfied with Allstate as a company but most importantly we are happy to have Rona as our agent and go-to person for everything insurance.

Wh
Review №2

Rona is the rudest woman I’ve ever met! God forbid you change insurance companies because someone else is cheaper! I called about my last bill and she said you were going to change anyway right bye and hung up in my face !! All State may be a good company but this woman and her agency is horrible!!Go anywhere else but Rona church! She says I lied about a tag being turned in but I have the proof the tag was turned in and yes she most certainly did hang up on me and was extremely rude! She gave me a closing price and charged me double!!!! She’s a thief and a lier ! You can try to justify your rudeness but there’s never an excuse for rudeness when you run a business! Point blank! You shouldn’t be allowed to run a business or deal with public! Nice try Rona 😂

Su
Review №3

I couldnt imagine trading the professional, quality and family like service for some no face insurance company on TV. If you want to be taken care of and truly appreciated Rona Churchs Allstate is where to go. Special love for Suzanne Ingle who always goes above and beyond to make me feel cared about and taken care of. 5 stars more if I could.

Du
Review №4

Has been my familys insurance for over 20 years and we will not change Rona is a great great great person she goes up and beyond to help you out

Vi
Review №5

She keeps me up to date on all the changes that apply to my policy and I love the way she makes sure I am happy in every way

Ha
Review №6

I canceled my policy before my payment was due and they didnt cancel it just put on hold and continue to bill me for a car I dont have. When I complained they sent my account to a collection agency. No I talked to you personally and you put it in hold instead of canceling

Ja
Review №7

This entire agency is wonderful. I have used their services for years and they have always gone above and beyond to help me- whether it’s quoting new insurance policies, adding someone to my policy or after I had an accident. They are incredibly knowledgeable, professional, prompt, and friendly. It feels like the way businesses used to be- small, accessible and trustworthy. I never have to hold or deal with a digital menu when I call- I just speak to a real live, kind person who remembers who I am. My husband and I use Rona Church Agency for both of our auto and our homeowners insurance and I can’t say enough good things.

Pa
Review №8

We have worked with several different insurance brokers over our life and Rona Church is by far the most professional and most knowledgeable broker/agent we have ever worked with for our personal and business insurance coverage. She is thoroughly knowledgeable and informed of Allstate policies and coverage and is in constant communication with us regarding ways that we can improve our coverage and even save us money at times. We decided to choose Allstate a few years ago, but had originally started our relationship with Allstate with a different agent -- after we see that agent drop the ball on some issues, we sought out Rona and she immediately identified all of the areas that needed to be reviewed, analyzed, and improved regarding our insurance coverage. She has consistently gone above and beyond in her job performance for us and we would highly recommend Rona ... in fact we have given her name to friends, family, and clients. Give Rona a call .... you will wish you had contacted her years ago....we have stronger insurance coverage at a better price and she and her office are highly responsive to your needs.

Ha
Review №9

Suzanne is the best! My family absolutely loves her!

Ja
Review №10

Friendly helpful and caring people great insurance company

Ve
Review №11

I really appreciate Rona helping me with a recent change to my policy. She is a gem!

Sc
Review №12

I have been a long time customer of Rona Churchs Allstate agency. The entire staff have always been courteous and exceptionally efficient with any insurance need or request Ive made. Suzanne is especially helpful. If you are looking for a dependable insurance agent I highly recommend that you look no further, Im sure you will be as impressed with them as I have been.

he
Review №13

Recently had to deal with our sons car accident over the phone in the middle of the day while at work and Rona Church Agency took care of everything and even told me what to say to our son and the police officer on the scene! After making sure our son was safe and secure, peace of mind immediately became her primary focus. Everything was handled expeditiously and professionally as our sons car was taken to the mechanic and a ride home was arranged for our son from the scene of the accident! Thank you for always taking care of us! Even if it is over the phone.

Ja
Review №14

Very Nice People an amazing Service

Dr
Review №15

I never had any problems with Rona. She was always helpful to me anytime I needed her. She is a very attentive and helpful person. I recommend her to all my friends and family for any types of insurance needs.

Tr
Review №16

They r the best these ladies are great they bend over backwards to help you.I could go on and on. Lets just leave it at they are wonderful!!!!!

Mi
Review №17

Theyre the loveliest women you will ever meet! And very helpful..

Sh
Review №18

Rona is fun, friendly, professional and very down to earth! Shes a great agent who takes great care in providing the utmost in service for her clients.

El
Review №19

Ive had my auto insurance with Rona Church Allstate for years. I have always been very happy!

Ja
Review №20

By far the worst experience I have ever had dealing with an insurance agency. My customers insurance card had the wrong date on it and it took over 3 hours to sort out. Thank god my customers were patient in waiting for this company to take care of this, but I am sure they will be changing agents as soon as they can!

Je
Review №21

Good place to go for insurance very friendly people to work with

cu
Review №22

Very helpful

Ma
Review №23

Rona is always responsive, prompt and thorough.

Ja
Review №24

Rona goes above and beyond for her customers. I should know, she offered to take me to work when I was waiting on a rental!! Thank you Rona!!!

Pi
Review №25

Great insurance people that care

Tr
Review №26

Great customer service

Wi
Review №27

Friendly, helpful and prompt service.

Ho
Review №28

Very friendly customers service

WA
Review №29

Excellent service

Information
36 Photos
29 Comments
4.9 Rating
  • Address:844 Haywood Rd, Asheville, NC 28806, United States
  • Site:https://agents.allstate.com/rona-m-church-asheville-nc.html?utm_source=GMB&utm_medium=Website
  • Phone:+1 828-398-0998
Categories
  • Auto insurance agency
  • Insurance agency
  • Home insurance agency
  • Insurance company
  • Life insurance agency
  • Motorcycle insurance agency
  • Renter's insurance agency
Working hours
  • Monday:8:15am–5:15pm
  • Tuesday:8:15am–5pm
  • Wednesday:8:15am–5:15pm
  • Thursday:8:15am–5:15pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:8:15am–5:15pm
Service options
  • On-site services:Yes
  • Online appointments:Yes
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