Initially I loved this club and the amenities but what they do is fraud. I bought an annual membership in the winter of 2020 before the pandemic. During the pandemic I did not go to the club. I had no idea that they extended my membership and they charged me for the services that I did not use after my initial contract expired. Nobody gave me heads up, nobody communicated with me that I will keep getting charged.

Small but great facility for swimming.

This is the kind of gym that you want to work out at.It is very spacious (2 floors with variety in equipment and training space), super clean, and has the latest up to date sports equipment.There are jugs of sanitizer throughout the gym. And there also are dispensers near all the pieces of equipment so you can clean them before and after you use them.The front desk staff are always super friendly and welcoming!They go out of their way, when they can.There are plenty of fitness classes and the instructors are very knowledgeable and helpful.Management also rocks!I highly recommend this location and appreciate the staff’s kindness every day!

Recently, I found the swimming pool quite crowded, and thought I would have to wait a long time for a lane. However, Steven, the lifeguard on duty, and Olya, another lifeguard who was giving a lesson, were very helpful. They explained the situation clearly, then arranged for another lesson to move over and alerted me when a lane was opening. As a result, I had a very fine workout. I really appreciate their efforts, at a time when their jobs are more difficult because of needing to guard against COVID.

They decided to implement a full mask wearing policy. No notification until arriving at the club. I didn’t bring a mask. They offered to sell me one which is of course a bit insulting at such an expensive gym, but even if it wasn’t I don’t take my wallet to the gym. I asked why I needed a mask as I had been to the gym many times before without one. They stated it was always the requirement since COVID started which was a straight up lie. They later admitted this and walked the statement back. I asked to wear a towel as a mask as I did not have time to return home to get one. Nope. Not good enough. Asked to leave so I did. Good riddance to poor customer service.

Crystal Park Sport&health is the cleanest and safest club out there. I would highly suggest checking them out! From temperature checks as you come in the front entrance, to the extra sanitation stations provided throughout the club, to the new AirPHX machine that kills viruses and bacteria in the air, I wouldnt feel safer anywhere else. The staff is friendly and the price is worth it!

The worst experience ever! I would never recommend this club to anyone. The staffs on site are friendly and helpful, but the their customer service is just a nightmare. I am writing my personal experience to prepare potential customer for a very rude customer service when you communicate with them via email or call.The club closed until mid June when they restarted to charge the membership fee. It was at the very end of their long email that they stated all memberships will be reactivated without customers consent.This is okay, but the way they react to the membership cancellation in the COVID period and they way they respond to their customer was miserable. Half of the facilities are closed, including pools and basketball courts. I decided to cancel my membership on July 2nd, two weeks after the gym reopened. I asked for refund of July membership fee and part of June if possible. Besides the safety concerns, the limited facilities were not worth the money I paid. But their customer service associate reacted only by saying that per the cancellation provisions of your membership agreement, your membership will be cancelled as of 8/31/2020. I will need to pay for the next two month only for limited facilities under huge safety risks! I then wrote several emails explaining why it is reasonable to refund July payment, but they never respond to my concern except repeating the same policy clauses. Please, I paid my money for all the facilities and a safe environment to work out, not risking my life to use only half of the facilities!!!If that is not enough, the following call was completely unbearable. After their long silence on my emails, I decided to give them a call. I explain my safety concerns and the limited services to one of their associates. The associate was super impatient, only to repeat that not only she will not refund for July, but she will continue to charge for August because this is the policy. Then I asked to speak to someone who can help with my concern, she rudely said that she was not able to help and it was not her duty to address my concerns. When I tried to explain why the policy was not reasonable in this context and asked to speak to someone, she rudely hang up on me. The whole conversation was only less than 5 minutes, and all I know is there is no one to help, no one is welcomed to file a complaint. Otherwise, be ready to be hang up!

Great gym - lots of equipment, good group classes. They are also taking many precautions due to COVID-19 (for example - pool, only one person per swim lane).

I just joined this gym this week. Good variety of equipment, fairly clean, and not too crowded. Be warned, though, there is an additional 50 dollar annual fee that they charge every April for “equipment maintenance.” They didn’t bother to mention this until I was signing the contract (which they also tried to describe as “sort of a contract.”)After touring the facility and gathering what I thought was the full rate info, I decided to agree to the contract and went back the next day to join. I was very turned off by the surprise fees. Just be honest with your prospective clients. Here’s hoping this is the only surprise disappointment I encounter in the next 12 months.

The only indoors pool in the area! amazing.The facility it self and the classes they offer are a steal.You would have to pay so much more for all these classes individually.

After one year having tried the basic membership and then a more robust package including the personal training, I can definitely recommend this gym also to those who look for professional bodybuiding. Even if most reviews recognize the quality in the other areas, I found a very professional consulting and personal training to exactly get the results I am looking for. The sauna is not unisex as somebody reported and never crowded. The pool is very popular in some moments of the day. Locker rooms are in acceptable conditions even if too many lockers are booked and sometimes it is hard to find a spot. Toilets could receive more attention.

I live abroad and wanted to join a good gym for a two months while I was here. I had dishonest salesperson sell me a month to month membership only to find out now it as a year membership. Buyer beware! Really disappointing!

I have really enjoyed working out here since I joined. Primarily joined because of their swimming pool but the clases that are offered are wide in variety and are pretty awesome! Showers and nice and clean. Swimming-pool is nice, wish it was a little deeper but it works and there is hardly any wait to get a lane. Ask for their promotions. There is also garage parking that is free after 5 in the weekdays that is very convenient.

Please educate your staff on the difference between a sauna and a steam room. I was told there was a steam room when I called. There is not. Also, you should probably mention that the sauna and hot tub you do have are UNISEX unlike at other clubs. Also, dont know why I was told theres free parking at the garage across the street if you validate. I validated and it was not free (I was only parked for 15 min) - I even called the parking attendant telling her the situation and she didnt even seem to know what Sport and Health was.

Its a wonderful club, always clean and welcoming with its vibe. It offers a variety of equipment thats in very good shape, always clean and up to date. The staff is friendly, front desk is awesome, especially Lena! :) The group classes are exceptional! Knowledgeable, professional and super enthusiastic group instructors make it fun and challenging! Definitely give it a try!

Joined this gym a month ago and the place is always clean. The weekends are very quiet and I never have to wait for machines. Staff is very friendly and the personal training sessions as well as the free classes are worth the investment. I havent tried the other locations but its on my list!

Fantastic experience working with the Crystal Park Sports & Health folks. My initial greeting with Daphne could not have gone better. She connected me with Valeria who graciously showed me around the gym while letting me know of all the amenities available to me at Sport & Health. After arranging a one week membership, at a very reasonable rate, I promised to return the following day for my first workout. My experience the next day was even better. Finding every piece of equipment I needed for an exceptional workout I worked with Rodney, Carey and Virginia to make my visit unforgettable. Lastly, meeting and talking with Ms. Curry on my way out solidified my resolve to only ever workout at Crystal Park Sports & Health when I visit the DC area.

This gym is one of the best in the area. Friendly staff, clean facilities and rarely over packed. Importantly, management is responsive to customers experiences. Pool, yoga and great classes!

I just love this gym. It is clean, well maintained, was upgraded a few years ago to have a real spa-like feel, and and offers options for whether you want to work out alone or in a group fitness setting. I enjoy the theater room with exercise equipment where you can immerse yourself in a movie and move from various pieces of equipment. This really passes the time! The pool is very clean and offers water fitness classes, swim school, and lap swimming. I like that this isnt an enormous gym. Its friendly and non-intimidating. Underground parking is free on weekends and evenings, and the club will validate parking.

READ THE FINE PRINT> I asked managing staff a few months before my year membership end if there are any timing restrictions surrounding cancelling my membership. They failed to mention what I found out today, that if I did not send notification of cancellation between the 1st and 25th day before calendar month end they go ahead and charge you for another month. I dont know why I expected different from Sport & Health. Their management billing practices are just as deceitful and entrapping as any other. Do yourself a favor and save your money by going to other gyms in the area. No reason to pay a premium here.

Love Sport& Health yoga classes, all the teachers are amazing, my favorite yoga instructors are Colleen, Erin, Conni and Jana. They have truly helped me with my balance, strength, flexibility and have reduced my daily stress significantly. Pilates class are also super well taught by Sarah (who brings the laugh and the sweat) and Erin (who is awesome too), they give you always options according to your level and also challenge you to try your best! Will definitely keep coming!

I love this gym and everyone who works here. They are so friendly & welcoming to newcomers. Its pretty big inside & they have a lot of free weights which I prefer. If machines are more your thing, they also have an ample selection of those. Theres also a swimming pool, hot tub, & sauna downstairs. What more could you want?

Clean, friendly club. My trainer Eliot is AMAZING! Free parking is a huge bonus!

I was very disappointed by the way in which Sport&Health Crystal City handled my membership. I spoke to a membership rep at the very beginning when I was signing up for a short term, 2 month membership and was told my options and told to go with the 12 month membership and cancel the day I was moving out, so that I would get a lower rate per month. This was advised to me by the person working at Sport&Health who signed me up. However, when I followed those instructions exactly and cancelled a few days before moving out of Crystal City, I was told that I needed to cancel a month earlier and that I was being charged for an entire extra month even though I would not be remotely close to CC or DC anymore. Not only did I feel duped by both the representative I spoke to in the beginning and the cancellation services rep that I spoke to at the end, but as a customer my calls were never returned, nobody spoke to me on the phone about my situation, and emails were not responded to in a timely manner. It is a solid facility, but I was extremely disappointed with the customer service that Sport&Health provided me and advise against choosing S&H - there are many clubs out there that provide great facilities and great customer service.

Love this place! Never use the pool but this gym has everything I need. Carey (personal trainer) was a huge help when I joined. Get a session with him. The whole staff is really approachable and professional. ....and theres free parking!!

The staff is so friendly! They always greet me by name and take the time to chat with me whether it is at the front desk, in the personal training department, or coming from the managers themselves.The facility is clean and there is a great variety of classes and equipment available.Love it!

Clean and spacious gym with a killer class schedule and excellent management. There have been some great equipment upgrades of late as well. The staff is really consistent, so its easy to feel like youre coming home.

Amazing gym, As a florida girl im kinda picky about my gyms.This one met every expectation and then some. Good amount of military hotties here too yummmmmmmm

The entire staff is friendly, upbeat & positive. Everyone genuinely wants to see you achieve your personal goals and has a supportive & can-do attitude. The group ex staff is super knowledgable and make working out fun! The club is clean and inviting, and my visits are definitely the best part of my week.

Lots of free weights as well as machines, great view, but a little over priced.

Great experience at the club. I have been there since 2010 and love the staff and the energy in the club. The entire staff works as a team to keep the club working at its best. The personal trainers are great at what they do. Top knotch professionals.

Wow what a great club. It is so bright and inviting upon entry. I love the upscale boutique feel at an affordable price

THE BEST GYM in the area.Cant beat the indoor pool

Best locationIndoor pool is amazing.Equipment is clean and new

I love this sport and health. The machines are nice, the staff is great, I love the swimming pool and it is in a great part of crystal city! They also validate garage parking.

Very nice gym with an excellent Pilates class - Erin is fantastic! Always clean, its just a hassle to have the sauna by the pool and not in the locker room. Staff is friendly. (PS dont waste your time trying to call them on the phone, their system is not customer friendly)

Pricey but so much cleaner than my old gym. Also the equipment is well maintained. Lots of classes and family pool time is a bonus.

Far better than the other installation that used to be at the other end of Crystal City - I only use the shower and locker room - both of which are very well kept. Cant speak for the gym or pool, as Ive never stepped foot in that part of the club.

Love the fitness classes! Great mix of cardio, strength, yoga etc. Good equipment and stereo system. Instructors are very competent and make the classes fun!

One of the cleanest and well organize club I have ever been to.

This club has been heavily used for several years in the Crystal City area and with the current renovations almost complete this club will be a real star. The upstairs area is about done and new cardio zones and weight rooms will enable users to focus on their workouts entirely.Visited the facility on Wednesday, 26 June 2012 and the glass walls are in place, new cardio center is operational and the cycling room will be done next week. Locker rooms are extremely nice as is all of the new weight equipment. The folks of Sport & Health should be pleased with the new layout and folks in the building are talking about how nice it is. Stop by to at least take a tour and perhaps enroll.

This was my gym for a year or so before I moved into DC from Crystal City. They have 2 squat racks, 3 benches, lots of free weights, tons of cardio equipment, a pool, a cycling studio, a steam room, large locker rooms, and an area for fitness/yoga classes. The staff was always helpful and the facilities were always clean. Though this place is more expensive (almost twice as much per month) than LA Fitness just down the road, the better equipment and smaller customer numbers make it then better option.

Love this facility! New machines, clean, big and great class studio! There are a ton of classes offered too!

Great classes, all the equipment that I need, and a nice pool! I really enjoy working out here.

A substantive difference from a Powerhouse or Golds Gym however very open layout with ample equipment for just about any exercise.

The best gym Ive be too. Great staff members and great equipment set up.

I was visiting the neighborhood and had to use a restroom. The desk clerk told me that only members were allowed to use the restrooms. I pleaded with him, telling him I was going to pee on myself if I couldnt use their restroom. He didnt budge.What he didnt know is that I just left their Capitol Hill location and intended to join. Not anymore.Was denying someone the use of a toilet really worth missing out on immediate and future membership dues?

Club is in middle of renovation so hard to knock it. New lockers rooms are nice except lockers now require user to provide lock. Old locker room provided locks.

I have taken yoga classes in many different countries. Michelle is the best!

Best group exercise classes anywhere

Love all the BodyPump classes offered!

Very clean, good equipment and pool

Its way rad.

I absolutely love this club!

Someone knows if this place have racquetball courts?

All you need for gym + pool

I love everything about this club!