I contacted Shaffers to see about scheduling a front end alignment and the gentleman that answered the phone, Mike, was beyond helpful. Very direct and to the point, got it scheduled and was very polite.When I dropped off my Durango I spoke to Chad, who is and has always been very kind, respectful and accommodating and he explained to Mike the work that had previously been done by a mechanic that we mutually know.I also needed to have tires put on and Mike got me pricing for the tires and was honest and upfront when we were talking about pricing.I would absolutely recommend going to Shaffers for any of your vehicle needs.

Color matches great. Looks like it belongs on the bike. Thanks and great work. Chad and his team did a wonderful job. Trunk looks amazing.

I went to this Autobody after my hood came loose after I pulled in to a parking spot too far. It turned out that all that was needed was to push the hood back in and replace some bolts. They did the repairs on the spot and sent me on my way without charging me. Once the mechanic came out the repair was done in under a minute.

My husband and I HIGHLY recommend Shaffers Auto Body! All the employees and owners are extremely nice, honest and professional. We always get a fair quote back, along with our vehicle serviced, within a reasonable amount of time. I went to pick up our truck and we were very happy with the body work that was done along with impressed that they had washed the outside and helped clean the inside of the car too. We dont need to go anywhere else- we know Shaffers will take good care of all of our auto body needs!

We had our car damaged in a tornado and it took about 4 weeks for the repairs. Great thing was Shaffers has a fleet of courtesy loaner cars!!! Saved us lots of money and they did a great job fixing our car!!!Just dropped off our second car for the year to be fixed for hail damage once again got a nice loaner car saved us money out of our pocket. Also this is the the cleanest nicest repair shop Ive ever been to. Almost reminds me of walking into a spa... I absolutely love it!

Took my 2010 Ford Edge to get an estimated cost of repair. Was met by Chad Borwick the Owner and Operator of Shaffers. He was very professional and gave me a reasonable estimate on the cost to repair my vehicle. Id definitely recommend this place if youre in need of body work on your vehicle.

The most helpful staff youll ever work with. Even though my vehicle wound up totaled, they were nothing but wonderful.

They always do good work very professional

Amazing service! Chad was a delight and left me going wow! which doesnt happen much. Highly recommend

My father in law brought his vehicle to get a quote to fix damage from the storm. While he already received a check from insurance these guys told him he needed to share the insurance amount he got with them before they could bid what it would cost to fix the damage to the car. Shady business practice at best. Shame on you for trying to take advantage of a senior. Why he would need to share what insurance gave him before you can “bid” what it costs to fix it is super shady! Shame on you!!

Shaffers is very quick with estimates and very competively priced. From the moment you step into the building, you can see it is a very well run, professional establishment. This is a strange thing to write (snd admit), but unfortunately I have used them several times (a few accidents :( ), and every time they have been friendly, helpful, offered a loaner car, and repairs were done quickly and well. They are listed as a prefered body shop with many insurance companies.

I would give this location no stars if that was possible. My experience at the shop was one that completely shocked me. It was horrible. I went to the shop in hopes of getting my car fixed after a collision that damaged my front end. The associates I spoke with gave me a quote that said itd be done in a week which I was pleased with. I live in IL so I made sure to tell them I need it done prior to the 14th of December. I had it brought in a little after Thanksgiving. Needless to say, I was not done in a week nor was it even done two or three weeks after. The 14th finally came around and I called in hoping to get an answer and estimate of when my car will be done. I was told the 14th in the morning on the 13th. I was then told on the 14th to wait until noon and then it turns out it wouldnt be done until Monday a whole weekend later. I wouldnt be so upset if they didnt consistently lie to me about the process on the car. I left to go to IL that day after being told it wont be done in my rental car. I was then called on Monday and told the car was finished but after sorting it out, it was decided I could come on Saturday to pick it up. if they got it done like they said they would, I wouldnt have had to drive all the way back and forth. The cherry on the top was that my car was the filthiest it has ever been. There were screws in the car all over the floor, a quarter of the tank was missing and the car on the outside was beyond dirty as well. This is unacceptable, they had a week to clean it. The shop not only lied to me, they took advantage of my situation and completely let me down. I recommend any other Ames location over this one. I highly recommend not going here unless you want a horrible experience.

We are giving Shaffers 5/5 stars, but only because we arent able to give them 10/10! The customer service as Shaffers is amazing and why we only deal with them!!!!. Sam, Chad, Janelle, and Austin, we have dealt with one or all of them for years whenever we have had vehicle issues or needed auto-body/collision repair. Janelle is the perfect front desk employee. She is so welcoming, personable, and cares about who walks through the door. Chad is efficient, trustworthy, always responds in a timely manner never putting us on the backburner, he gets estimates back to us asap, and most importantly he keeps us updated and in the loop. I am a nurse practitioner and we own our own business, so when others go above and beyond the same, it is comforting to know they truly care and it shows. If we need a loaner car or if we have a break down and need a tow, Shaffers bends over backwards and go the extra mile to ensure our happiness, taking care of us like family. Customer satisfaction is their main goal and they knock it out of the ballpark every single time! Their prices are reasonable, affordable, and competitive when comparing.Owen and Spencer we cant leave out! They are unbelievably talented individuals with years of experience and knowledge between them. They have done previous work on our Escape and Jeep and other company vehicles, and every time we are so glad they are on the payroll. :) Most recently, after the 2020 derecho, both our 2019 Ram and F150 had extensive damage. When we picked both trucks up this week, Owen and Spencer did an amazing job! We drove away in our trucks that looked like new and were absolutely beautiful both inside and out! They take great pride in their work and it truly shows. Thanks guys!Thank you so much for the FAB customer service! Keep up the great work!!

My car was totaled and I had to go clean out my belongings. After doing so, I realized I was missing a very special pewter angel I hung from my rear view mirror. It was given to me by co-workers 16 years ago for a keepsake for my mothers funeral. I called over and talked to Michael. He said the car was still there and hed go look for it if I was okay with that. He called back shortly after, not only did he find it, but he found a sister key chain that I hadnt noticed missing yet (it was given to me by my sister before she passed away a year and a half ago). I am so grateful to him for taking the time to go look for it. This gives me faith that there ARE good people out there. You have an exceptional employee, please recognize him for his good deed! I am sincerely thankful to him.

Phenomenal customer service

Had car fixed here for fender bender. Amazing to work with, we personally worked with Austin but everyone seemed to be very professional. Car was done a few days before they said it would be. Worked with our insurance wonderfully. Paint matches and car looks good as new. Lifetime warranty on all repairs gives peace of mind. They would definitely have my business again but hopefully it wont be needed.

A wonderful experience at Shaffers. All of the staff members were delightful to work with. They repaired my vehicle in a timely manner and offered a clean loaner car while mine was being repaired. I picked up my vehicle today and it looks brand new. The exterior is also so clean. I highly recommend Shaffers!

Shaffers was highly recommended to our family. After using them I would highly recommend them to others. Did a great job.

My girlfriend totaled her Jeep in a recent snowstorm. Her insurance required us to take the Jeep to Shaffers to get an estimate for the cost of repair.I dropped the Jeep off at 8AM and by Noon they were already done! The staff was friendlier than normal and I dont remember the gentleman who took my keys initially but he was very pleasant to speak with and knowledgeable as well. Would definitely take another vehicle here.

My go to place for any Auto related questions/repairs. Mike in the office is always helpful and courteous. Their team does great work. I always appreciate their honesty and genuine care. If there is any easier fix elsewhere or something that could save me a little money they always let me know and refer me to the best specialized place in town.

They were great to work with until they didnt communicate about more damage that was found. Then would not work with me to correct after the work was completed.

I have used Shaffers personally on two occasions now, with the first time going off without a hitch. The second visit involved some hidden damage and a supplemental claim, and Chad worked to ensure everything was done correctly and to my satisfaction. I also deal with them from a business perspective and they are easy going and VERY helpful.

Best body shop bar none. The people are friendly, helpful and work with you to get your vehicle fixed and fixed correctly.

This place is hands down the BEST place to get your auto repairs done. Both times I have been here, the service was great, they have loaner cars available if needed, and the repairs made the car look brand new! Thank you so much for your excellent service.

Amazing folks to work with. I am so grateful to have found a shop in town I trust! Theyre honest and forward with informing me about repairs and giving me timelines of what needs to be done now and what can wait. Theyve got me as a customer for life!

Very good place to do auto body, works good with insurance. Very honest people and caring about making you happy.

After a deer hit my car my insurance company recommended them. I asked around and my in-laws, who have lived in the area forever, recommended them. Once I got the car to them, they took care of it. They went above and beyond, even offering free loaner cars.I recently took a painted motorcycle saddle bag in to see about repainting it. It had been badly scuffed from a boot hitting it repeatedly and looked terrible. He took it back and polished it while I waited. He managed to polish out most of it. What is left is barely noticeable and not worth the cost of repainting. Painting would have cost several hundred dollars and replacing it would have cost even more. He didnt charge for a few minutes of his time.

Hassle free experience and excellent work. Went to Shaffers on a recommendation from the local Honda dealership. Photos are taken from all angles before work starts. They provide company cars at no extra charge for driving in town until repairs are finished - this was fantastic because my insurance company covers a Hertz facility 25 miles away. Overall, I was very happy with the work completed. They were able to take big hail dents out of the roof of my vehicle without scratching the clear coat. Looked like a brand new car at pick-up -- highly recomend this auto body shop.

Ive used Shaffers Auto Body a handful of times over the years & the repairs performed have always been top notch or as explained. Loaner cars are available so youre not stuck having to rent a vehicle.

WHERE DO I BEGIN! These guys are absolutely amazing. Most professional people I have ever had the pleasure of doing business with. This, in my opinion, is the ONLY auto body company that anyone should ever take their vehicle too. Not only are they quick and speedy on your estimate but it is done right, it is done with full compassion, and with full respect for your time and your vehicle. I would like to specifically give a shout out to Chad the assistant manager. He has gone above an beyond. Chad and his entire staff of highly trained employees are completely willing to speak with you, educate you on what they have done, and keep you in the loop on your car repairs. They treat you like family, like you belong there. Not just as a paying customer. I will forever recommend this place and continue bring in any vehicle I ever need worked on. Thank you Shaffers.

Best Place to get your Auto work done hands down! Never have been let down. Great customer service from staff ready and waiting to help.

Shaffers has AMAZING service. Austin was fantastic and helpful. Everyone I interacted with was extremely kind and professional. They gave me a free loaner car while my car was in the shop. I cannot recommend their services enough.

Update: They contacted me immdeiately after the review. Offered their apologies for not having fixed the leak and offered to find and fix the issue for free since they said it was fixed. After some rain and a car washed, officially confirmed the issue was found this time. They were very professional, friendly, and worked with my 2 job schedule along with providing a free loaner. Definitely worth the extra price to know they will see it through until it is fixed. The work they did in my windshield looked really nice once done too. Original review below.Very friendly and professional. Little pricey but good work and loaner car for as long as car was in the shop was nice. Main reason for 2 stars is I went in to get door seals replaced and sunroof checked because my car leaked. They looked at the seals, sunroof, and drain tubes and told me the leak was from rust around my windshield, that my door seals, tubes, and sunroof were good. I asked to double check the sunroof because thats what my girlfriend suspected, and still said it was fine. Windshield resealed, rust removed, and a month later my car still leaks in the exact same way (month later because it finally rained enough to find out). So now I get to spend more money and still need to figure out the leak.

Hit a curb after snow and had them repaired the wheel on insurance. It took quite a while due to the waiting for specific parts, but communication was smooth and updates were frequent. The quality of their work is very high, and everything looks and functions as the original. Highly recommended.

The best customer service Ive ever experienced in any industry. Everyone in this office is very helpful. Ive previously had a bumper replaced after someone backed into and Shaffers did great work, so when I hit a deer, I immediately told my insurance company I would be going to Shaffers again. Unfortunately, my car was totaled by the accident, but they let me borrow a loaner for a couple days after I signed the title over to my insurance so I could set up a long term rental and look for a new car. I wouldnt go anywhere else.

Shaffers has been a huge blessing during my time in Ames. I have an old, foreign car that isnt made any more and therefore, makes fixing/replacing parts difficult. The mechanics are honest, hard working people who care about you and want you to drive a safe car!!! Super helpful and kind.

Shaffers replaced a front bumper for one of our company cars. They returned the car quickly! Not only did the body work look fabulous they also cleaned out the inside of the car. It looked amazing !! Thank you so much !

Chad was super amazing! I went there for a quote to get my bumper reattached (came off the clips in the front a little bit). He explained to me that I might have hit a small bird that could have caused it to come displaced. I had a quote done earlier in the day from another body shop and they told me that it would be $150 to take it off and re-install it. I thought that was a pretty decent price. Then I come to Shaffers and Chad comes out and pops it right back in! Mind you, I came in 15 min before they closed. Such great service. Ive always gotten my body work done here after an accident and each time they have been super awesome! (Yes, I have been in multiple).

Sam and the crew are genuine in every sense. I recently moved back to Iowa, and I brought my car with me, from LA. I had some time to try and get it fixed in the south prior to coming back but no one (and I literally mean 12 shops turned me away) in LA would dare take a look at it and they simply said: You need to go somewhere else.I had almost given up hope and when I got back, I reached out to some friends. They advised me to go to Schaffers. They never once turned me away or said they couldnt do this or that. They saw my vehicle had problems and they wanted to help me correct every issue. I can say that I am thoroughly pleased not only with their work, but with the entire staff. Everyone is courteous, prompt with phone calls, and makes you feel like you are their best customer. I can state that these guys will have my business from this point onward - anytime I have anything vehicle related.And my car wasnt involved in an accident. It didnt need any body work whatsoever.It had some electrical issues, however, their technicians cover a wide array of fields and I feel comfortable bringing my car to them for anything.Thanks again guys, you rock!

They fixed my cab corners on my 2010 f150 and buffed out my hole truck wow these guys rock they are they best awsome to deal with

Great people, great business! I came in with a softball sized dent in the front fender of my car looking for an estimate of the repair. After getting an estimate from another local auto body shop I was expecting them to tell me I needed a new fender for a price around $800. Before they gave me an estimate they offered to manually work it out and buff it free of charge. The fender ended up looking good as new and saved me $800.I highly recommend Shaffers!

Wonderful service, polite, respectful people who took care of us as well as our vehicle!

Chad and his team were incredible to work with. Were from out of town and got caught in a multi-car snowstorm pile up on Interstate 35. Shaffers provided us with a loaner car to get a rental car and quickly pulled together an estimate so we could start the process with insurance. Highly recommend Shaffers!

Stand up guys who do great work. Their labor rates are very reasonable, good body shops arent cheap, so you can ignore those complaining about price because they likely dont know what the prices should be. Chad was professional and amicable, as was Mike, and the lady at the front desk. I appreciate them letting me use a loaner care and I made sure to top it off with gas when I returned it. There was a minor hiccup after I picked up my vehicle that I brought to Chads attention and he immediately went to address it. He called me back and explained what might have happened, and thanked me for bringing it to his attention. Mistakes happen, but not everyone actually addresses the issue to avoid it from happening again. I respect that. I cant comment on paint work because I did not have any paint addressed here, but the fact that they know how important blending and proper prep work is for good results tells me they know what theyre doing.

Fast, friendly service. Quality works and free loaner car, no questions asked!

Great service... They make it easy for you if your car needs body repair. Loaners make it stand out! Great work

Top notch professionals from beginning to end. Fast, quality work and excellent customer service. I have known Sam for years and have never heard anything to the contrary. He must be as talented at hiring as he is at auto body. Highly recommended.

Awesome job. Super clean inside and out. Highly recommend. Free loaner car. Thanks guys and gal.

Shaffers has become my go-to place. Their customer service and dedication to making things right is top-notch. Last year my poor van was run into not once, not twice, but three times!! All three times they cared for us quickly and the van came back better than new. Just today, I swung in for an estimate on my side mirror which turned out to just need a little adjustment and it was back together. Fixed it right then and there. These guys know their stuff and I highly recommend their team of professionals to anyone who asks.

A few months ago I bought a used car (not from Shaffers) that had some wind noise on the drivers side door. I took it to Shaffers and they diagnosed and fixed the problem completely, and for a lot less than I was expecting to pay. Their staff is very friendly and professional, and they seem to really enjoy the work they do. If you have a need for auto body services, please give them a try.By the way, I was not encouraged to write a review, nor did I receive any incentive for doing so. Im just giving recognition for exemplary service.

They do a good job but their communication sucks. I was told my truck would be done in 2 hours and I waited 4 hours

A fantastic body shop and mechanical repair shop. Innovative rust repairs too. Ive done business multiple times over many years and Im always impressed

We called while we were on the road traveling to Iowa and they were able to get parts ordered and get our jeep fixed the next day.

Owner and operator Sam Shaffer will absolutely take care of you, nicest smartest guy youd ever meet. If you ever have a problem ask for Sam himself, Im 100% sure he will take care of you. He knows what hes doing and the whole place is filled with GREAT people you wont be disappointed

Very honest and great work

Always great service and the quality of work is excellent! Would never take my car anywhere else.

Absolutely went above and beyond what was expected of them. Will be going out of my way again in the future to have these guys work on my car. Amazing job guys thank you again.

They are very friendly; however, service/repair quality is poor. I left my car for alignment. When I took it back, I noticed that steering wheel was not aligned. I returned the vehicle back for them correct this. They corrected the steering wheel but this time, they left the rear steering tie rod loose. I noticed that when I almost hit a car. Every time, I pushed the brake the car was pulled to the left. I fixed the problem by myself. Of course, I had the car re aligned later somewhere else.

Knowledgable and friendly staff who will take good care of your vehicle.

Shaffers did a great job for my college student. Treated her very well and I appreciate it. Theyve done great work for us. Thanks!

Always considerate and prompt!

Great to work with. Everyone was so kind and the work they did on my vehicle looks great. Reasonable price.

Great quality work, and very easy to work with. Plus their free loaner vehicles are a huge convenience

Nice enough guys to deal with, but Im super unhappy with the quality of work done. I was quoted 2 weeks time for body work due to a deer collision and it took almost 2 months to finally finish. Still finding small things wrong with the work they did 2 years later. Took it back to have it looked at and was told nothing was wrong although, but they humored me and looked at it anyway. Sure enough, they found problems. They took the door apart and left a socket inside which was found by the OTHER body shop I took the car to after I was tired of dealing with these guys. Hard to stay mad at them because they were so nice, but I wouldnt recommend them to others.

They do superior work when it comes to fixing auto bodies. Great repair shop works well with insurance.

Great people - and excellent customer service

They appraised the damage on my car and had results for me within 10 minutes

Another good group of people and good marksmanship

Top service great staff easy to work with wont go anywhere else thanks to the crew

Not recommend.The insurance guy called me on Tuesday that he had checked the car in the shop, the car was almost done, and should be done by afternoon. When I called the shop in afternoon, they said they had not finished the work. I was fine with that and I told them I was not in a hurry, just keep the quality, then they replied with should be done by tomorrow, In couple of tomorrows, I was told different reasons: they had not polished the car, they did not get the time to finish, etc. 3 days later I finally got the call from them, the car was ready. When I went there, turned out the car was so dirty and they even left many drops and broken rubber in my rear seats without any basic vacuum. Then I realized reason why they kept delaying. The operator must dont know how to assemble the interior and mirror. I found that the area they disassembled did not get reassembled correctly, and the rubber around the door was a little broken and twisted. The interior leather panel had not assembled correctly and left a huge gap with the mirror. When I touch these areas, I could tell that when they disassembled the parts, they must misconduct with very hard force so the material got broken and twisted.They should tell me instead of acted like nothing happened. Because even a kid would tell all the things I post above after checking the car.BTW, their quote was not reasonable because the estimator just randomly input some extra repair hours($54/hour) than they actually spend. I say if they quote 3 hours on disassemble the hood, they probably only spend 1 hour or they did not even disassemble at all. At last, they never tell you how much in paper when you go there ask for quote. They kept changing the price to me. e.g. about $400 the 1st time you go there, $600 2nd time from another guy, finally $800 from the operator (Sam Shaffer).

Very good place to take your car love the work

Great people awesome job on wifes truck

The ONLY place in Ames to get your car repaired. I am a frequent crash person and they KNOW their stuff

Have had my car there several times and still not fixed right.

My body shop for decades. 100% satisfaction.

Excellent service !!

Good friendly people for an estimate

Quick and quality service

Excellent business

These guys are the best!

Great, fast, courteous service!

Does great repairs

Got done what I paid for.

Staffs are friendly

Outstanding customer service and attention to detail, plus great free loaners, Shaffer’s Auto Body is the place to go.From the beginning, to the final details, Chad and his team make sure everything is done just right.

Shaffers did an excellent job on my car collision repairs. They were very attentive and professional from the moment of my first call through the picking up of my car after the repairs were done. Their work is top notch and I always felt at ease knowing that they were taking care of my car. I have always gone to Shaffers for my car repair needs and will continue to do so in the future. I highly recommend them to everyone.