This place is such a pleasant surprise! It is easy to miss, but the parking lot is always full... The people inside are happy and having fun, the workers and the clients alike. Best prices on native jewelry that weve enountered in New Mexico, and they sell beautiful non-native pieces as well. Amazing on site jewelry production, adjustment, and repair. Special shoutout to Andy, Bob and Jeff!

Love my new pendant and handmade beads.... Bob and his staff are fabulous.... friendly, knowledgeable and fun.... outstanding quality and exceptional value.

Absolutely love this place, great deals, amazing layaway plan! Wont buy anywhere else! Amazing Staff, Thank you All!

UPDATE: We had my husbands ring fixed next. Jeff did such an amazing job making them match. They are very reasonable and do exquisite job.I had lost the stone in my wedding ring, TWICE and had found it. So we decided to have my ring completely melted down and remade. He wasnt able to add my old ring, but he did remake it above and beyond what I could have hoped for.This is the only place I will ever take any of my jewelry ever again. And we live 250 miles away! Thank u so much u guys. Your service is amazing. I love u guys!

The owner takes time with every customer and staff are friendly and helpful. I ONLY come here for my pawn shop needs.

Amazing service! I received prompt, very courtesy and professional jewelry repair service. I took in a pair of antique earrings that had the old screw backings. They converted the earrings for pierced ears...right away!! I cant rave enough how great the service was here: fast, super nice, helpful, caring, affordable, and a darn great job with jewelry repair on a pair of very special earrings. Go here for your jewelry repair needs!!

Best pawn and jewelry shop !

Let me share something. I wish I could give this guys 10 stars. They are the best in town the best in the state. The quality of customer service and the respect is something amazing. Thank u old town me and my girls love coming by and saying hi and ty for these years of business/friendship / love.

Update: after my wheelchair mishap I returned to have jewelry repaired. I had a pair of 1970s earrings from my mom, with a clip (behind the round metal) and they improved on the original design, see picture. I hadnt worn my moms earrings ever and now wear them all the time. Im super happy with the other repairs too and highly recommend Old Town Jewelry!I picked up meds at Walgreens and realized my wheelchair had ran out of juice. The owner and employees couldnt have been nicer.Since Ive got two watches that need a battery replacement and a couple of pieces of jewelry that need repair I will come back here.Ive been here about 20 minutes charging my wheelchair and everyone is great, towards each other, me and the customers.

Always have the best prices best staff always helpful always understanding besg pawn shop i have ever been to

Bob is awesome 👌 he was so great 👍 😀 my wife ❤ it 😀 and me to ther like 👍 😄 family will never go anywhere else but there

This place is AMAZING I have brought many friends and family here. The owner is wonderful and the entire staff is wonderful. And the new system for Covid 19 is wonderful!

Great service, great quality, good deals. Bob is the best!

The best in town! Bob is such an awesome man! Whole staff super friendly and great deals!

I never thought I would say this, but I have never had such an incredible experience buying jewelry. The folks at Old Town are courteous, extremely knowledgeable and most importantly trustworthy. They helped guide me through the process of buying a diamond and a setting and putting the whole thing together. They really went the extra mile to make me happy. The end result is a masterpiece that is exactly what I wanted and beautifully unique ring. The best part? They made it easy. Forget the national chain jewelry companies and go see the great folks at Old Town!

Had the best experience!!! The owner and his team are amazing! Had my engagement ring sent off to have a matching custom band made and it’s exactly what I was wanting. I’m so in love with the way it came out!! Can’t beat the prices or the customer service!!! 💙💙💙

Ok, but there were better places that I discovered later

The owner and his staff are awesome. Always helpful and friendly. My wife and I have purchased numerous items from Bob and his staff, from jewelry to firearms, and we have never had a problem. I recommend this place very highly. Reading the very rare reviews who have said they were not satisfied clearly had a biased opinion before they even walked in. Once again, I would recommend this place to anybody and everybody. Best place to shop in New Mexico.

They are prejudice and have policies to discriminate here. Have a policy where people under 25 cannot buy certain merchandise. Blatant ageism. Negative stereotyping. Im not under 25 but the policy is nonsense. The workers were nice, but Id advise shopping somewhere else where they dont discriminate against people of the general public. Thats not ok and I dont know what kind of other nonsense prejudice and discrimination they hold.

The best staff in town prices are amazing quality jewelry thank you Old town pawn you guys are truly the best

Years of experience pawning and retrieving. When cash was non existent but my gold and silver had value, this has been the business we went to. Treated respectfully. Others I had bad dealings with. After 3 pawn shops. I triedOld Town. They treated me like a neighbor. I stayed and pawned thousands. Never lost an item.

Helpful friendly place. I was looking for a Native American tie clasp and had not found one. They took another piece modified it added a turquoise stone and it was just what I wanted. I will be back the next time I come through Albuquerque.

Great shopping experience. The staff and owner were amazing. Very knowledgeable about each piece and the prices are unbeatable. Wish I had went here before I went other places. If I could give 10 stars I would.

I cant say enough good things about Bob and everyone at Old Town Jewelry and Loan! What a great group of people to work with. My wife and I have been loyal customers for over 15 years. The quality of merchandise available is outstanding. The store is always clean and clutter free unlike a lot of the other pawn shops in town. Everyone there is family, and they treat their customers with that same sense of family. I have found some amazing deals over the years, and my wife and I, our friends and family will continue to frequent Old Town J&L as long as the doors remain open (which I am sure will be many more years to come).

Good shop for Native American jewelry! Beautiful items. Good prices for most items. Shop owner, Bob, a master businessman. Shop presented real family type atmosphere, which made our experience delightful. Salespersons, Ashley and Tara were patient, helpful and simply stars!

In response to William B, the policy is only about firearms. The owners, in light of the recent shootings in this country, have chosen to restrict gun sales to individuals 25 and older. I applaud this policy.Knowing the owners and this business for years now, I can attest to their generosity and excellent business practices. There is no prejudice or discrimination. They welcome all and are open to discussion with anyone who has complaint.

This place is a real gem---no pun intended. The customer service is truly outstanding. ALL the staff are friendly & helpful, and the store is neat, clean and well lit with rotating cases that make it easy to see the pieces. I thought the prices were remarkably fair with a varied selection of jewelry. Andy and Bob were so incredibly helpful and nice that Im making this my new go-to spot for gifts.

During a recent visit stopped by chance and could not have been more pleased with how my husband and I were treated. Store was busy but we received EXCELLENT customer service, advice and purchased lovely pieces that will always remind me of the thoughtfulness of this New Mexico extended family. God bless you folks!

Wow I have never been to another business like this. Incredible customer service. The prices are the best in town. Believe me when I say there is nobody who sells the quality of jewelry for less. i will give them 5 stars. Thanks bob for running the best pawnshop in town

Bob is the best! His pricing and selection are undeniable. I truly love the friendly atmosphere (along with the quality diamonds) I never feel pressured into a purchase Im able to browse as long as I need to until I make the perfect selection to add to my collection. Bob and the crew truly make you feel like family. I refuse to purchase jewelry anywhere else. My ♥ belongs to Old Town Jewelry ♥ LeighAnne

My wife and I have been going to Old Town for over 24 years. We enjoy the friendly family staff atmosphere. Every time we walk in they greet us with open arms as well as putting a smile on our face. This is the only loan company that always brings us back when ever we need help. Thanks Old Town, you get a five star in our book for always being their for us. From the Atwood family.

Great pawn shop love this place this is where I get my jewelry from they have the unique stuff The hard to find jewelry I have walk out with some high end jewelry and the way bob and staff treat you is really like family friendly as can be helpful and ready make sure your happy honest trustworthy high recommendThey don’t judge you and have pride in there work this place gets packed and they don’t play games they attend to each customer fairly this shop has the best jewelry in town for any style if your touring Albuquerque I would but this on the list to stop and get your Souvenirs because you won’t get ripped off or over pay just because your not from here and still get what your looking for and have extra money to enjoy your visit in Albuquerque...

This is the only pawn shop I will ever buy or get a loan out on my jewelry. All the employees are so friendly. Especially the two behind the jewelry counter. They dont pressure you into buying anything and for that I usually end up putting something on laway. My visits have always been a positive one. They deserve a 5 star rating!!

Dam I love Bob and the workers the greatest and most respectfully people Ive ever met

Very good people to deal with the only pawn shop that Ill ever use or shop at

This is a great place!! A Huge assortment of jewelry and amazing customer service. Will definitely go back when I’m in town again. HIGHLY RECOMMEND!!!

Wonderful owner knowledgeable patient and kind. His employees are professional and interested in the jewelry he sells. Stop by to browse as you will be happy that you did.

Very nice people to deal with... So friendly and helpful ... Cant wait to get me and my fiances rings... Did I mention they have layaway... Thanks to that option Ill be able to get my dream wedding ring 😁

Cant say enough about the professionalism, care and genuine love for their business and their customers. I have gone numerous times and have had a great experience each time, would highly recommend to those looking for unique items and also those looking to pawn their treasures.

Bob and Andy treated us like family, took their time and were good salesmen. We found what we wanted at a fair price - Id definitely do business with them again!

I have been coming here for years. The nicest people, always crowded. The things I have bought I love. All sorts of jewerly. Bob and his wife and staff r the greatest. THEY r like family.

Went every where in town to buy my husband a Christmas present a chain .the girls in their helped me find what he was looking for, and were very pleasant to deal with. Best price in town and it was brand new !!!! they even gift wrapped it for me one less thing to stress over. They had a large selection of new jewelry with price that couldnt be beat! well defiantly buy from again!

Best place to go for selling jewelry! Excellent customer service ❤Had my wedding band custom made 7 years ago! Wont go anywhere else!!! Thanks guys!

They were nice, but they lack integrity. Was lied too about the quality of the ring I bought for my girlfriend, its fake and they wanted $69 for it originally. Her finger changed colors after only a few hours of wearing it. Ruined the gifting experience for me. For a pawn shop, they have a very poor firearm selection. The area of town is perfect for their regular customer base which seemed to consist of thugs, theifs, and addicts. Begged for a good review online, and sold me junk. Avoid.

Great people to be around and great to conduct business with! Always willing to work with you, so long as your straight forward and honest. Have been coming to them for years, and will continue to conduct business, their like family!

Best place in town to go for your Jewelry!!! Go by & say hi to Bob & he will take care of you! !

I would never take my jewelry any where else very trust worthy and make you feel like family thank you Bob and crew for always going above and beyond

I buy all of my jewelry from here and trust them in all repairs of my jewelry I love this spot it always has the best jewelry

This is a good place to shop great prices and good customer service

Best place in Albuquerque to go for all your jewelry needs AWESOME service always even when busy LOVE the family there!!!

Always friendly faces when I go... Great CS.. In & Out Quickly!!

Nice people and great place wouldnt go any place except there always friendly

Some of the best customer service Ive had in a long time, good prices and deals

Love this place Ive gotten all my jewelry here prices good and tje people are like family wouldnt go anywhere else to buy or sell gold

Was checking out the gold selection they had at the store. They have alot of optioms for. Ladys but a smaller selections of. Rings for mens but. They show me. WhT was gold and weight and % they will take off. Theyvwere honest and took their time to explaine to me since i am hard of hearing. Theybshow me why. New gold. Are lighter since goverment etc etc.. and. Decited ibwill be back to purchase a ring from them. Hope to see some 14k and they explaine they have cheaper stuff. I dont know name of metal but it dont fade or. Easily unless it drops and. How theyvrun business and. How. They warranty gold etc just alot details and. I felt like i was in a acual gold shop not felt like a pawn shop at all. She showed me which r new and used. Great people small owner but. Strong relationship with customers.

Everyone at Old Town Pawn shop are extremely helpful and nice. I had a lay away there for over a year and they held on to it for me. They fixed broken jewelry that I have taken them, and above all they have been nice.

I bought a diamond ring for an awesome price,! And they sized it for me, best place in New Mexico for deals and selection,,,,

First time I was there I was surprised about the neatness of the store, how nice the staff is, the jewelry they have,the prices and the service! Since then I made it my jewelry and repair store. Thank you guys!Solange

Love this place, Bob and the staff have always been great, I am living out of town now, and still do business there, the layaway is awesome.

Everytime Ive been there they have always been more then fair with business!flawless repairs.

I stopped in to have a couple of links removed from a metal watch band, a gentleman completed the job for me right away and didnt charge me anything. Very polite staff.

I wus guess it was a family owned place cause most them works wouldnt get hired in a major retail store bad people skills and no customer skill.tried to ask a question and the lady didnt even listen she just turned around and run to her sandwich smh

Awesome native american jewelry and incredible prices!! Bob told me to send my ring back if it ever needed fixing and he is true to his word!

Rude and money hungry ppl. Tried to negotiate but was a waste of time. Went to valley pawn and got a little bit more for my jewelry.

Service and quality are excelent. The staff are great people.

***Bought and pawned here. Good place. Nice people. ***

Great place, great service and even greater folks that own and work there!

The friendly staff have always been helpful with my questions and have always treated me as a valued customer. I will not go anywhere else.

If you dont have your serial number on your stolen item, then this place will profit. Avoid this place its a number one target. Thats why they have really cheap prices

Great people good prices.

Good customer service always have a good experience

Great jewelry and very reasonable prices.

This is agreat placetodo business. They have always negotiated with me.

Was not friendly did not help hung up the phone on me. Very rude.

Dont understand all the negative reviews or should I say the few negative reviews have dealt with Bob and his staff on several occasions and have always been treated very well I have bought several jewelry items from Jeff and I have never been disappointed my mom introduced me to this place about 20 years ago and like I said Ive always been treated very well I havent been there in quite some time I think its time to pay them a visit Ill see you guys soon

Fantastic!!! Place to buy, pawn, etc. Great people that work there!!!

Customer service is fabulous,

Great people !!

Absolutely loved our experience with Bob, Vicki, Yessi and the entire team. Very kind and professional. You can tell they really care about their customers and employees. Will definitely be back.