The service was performed with professionalism worthy of the Larry H Miller franchise. All my concerns were addressed. The Advisor explained in detail and clarity every step of the process. I was shown pictures from the Tech of vital recommendations for my vehicle and explanation of why and when I needed them, so I knew exactly what I was paying for. My Jeep was done quicker than I anticipated and was given back cleaner than when I drove in. Friendly sincere and some of the best time Management skills I have ever experienced, is the reason I will return again!

This was the second time I went to this particular dealership to service the vehicle that was bought from Larry h Miller, and this was one of my worst experiences I have had being that I purchased the maintenance plan also I got charged 344 for factory maintenance not only that I sat there for three hours waiting for my car before I was informed that the service technicians had left for the day I was given a loaner vehicle but to end up going for my car and getting a 344 bill was worse and to top it off there service manager Fernando called me a liar and said I didnt know what I was talking about when I called to find out why I got charged so much that will be the last time I go to the lomas location it was convenient but Ill drive the extra to go to the coors location

So I came in around 8ish for an oil change. Turns out I needed much more. I certainly dont mind paying for fixes towards my vehicle, HOWEVER! I do prefer being TOLD about these repairs. It took almost 2 HOURS before I had to go and talk to someone to tell me what was going on. I can understand if it was an hour wait before they told me what was going on, but 2 hours AND I had to go ask what was happening? That to me is just bad customer service.The service itself was fine. They warned me that my tires were REALLY bad and needed a tire change. And they were right about it. My tires were awful and needed to be changed. I just wish that I didnt have to wait 2 hours to ask what was going on before finally finding out what happened.

No evidence of services performed despite waiting almost four hours. For example: car wash was one of the services paid for yet the car was not wet when returned to me. When I asked about the carwash, I was informed that the cars windshield appeared to be wet so my car must have been washed. It did not appear that my tires had been rotated as paid for. I made a mark on one of the tires; the car was returned to me with the mark in the same place. And so on ...

Josh managed the intake of my car and provided the service. He was interested, friendly, and professional in all respects. The service was completed in a timely manner. I am very pleased with my interact!ion with Larry Miller Jeep service department and with Josh in particular.

I came in to see if the recall on my car was what was wrong with my car. Instead of them coming to tell me it wasn’t they charged me 166 dollars for a diagnostics check I didn’t ask for. All I wanted was to know if the recall on my car was what was wrong with it because it would have been free. Instead I paid 166 dollars for nothing as they gave the car back to me with a low tire. Oh and when I asked someone to fill it the guy never came back. I had to go ask someone else. Very unprofessional and irritating experience.

Utilized Mopar/Dealer app to schedule a Jeep Wave oil service and vehicle inspection. Received a phone call the following day to confirm my 7:00am(first of the day) appointment. Upon arrival the service representative did not greet me, all he said was” hope your leaving it, it’s a Friday “. I’m at a loss considering, I made an appointment and was the second vehicle checked in. After 1.5 hours, I approached the unprofessional service tech and asked what the status of my vehicle was? He said he’d go check. After a 1/2 hour and the service guy never updating me, I went to look for him. He then said he would let me know. Going into hour three, and no vehicle for a simple oil change, I walked out to the service bay to look for my Jeep and saw that 2 technicians had just started to work on my Jeep. I went back to the waiting area and spoke to the service manager and requested my Vehicle be brought back services completed or not. The manager then proceeded to say appointments aren’t really appointments, just part of the scheduling. I said why offer customers times and times of completion of its not true. The service tech disappeared as I stated to the manager in a room filled with customers who also had be deceived by notional appointments. I will never use LHM on Lomas in Albuquerque NM. They lost a customer for their unprofessional and deceitful service.

Realized that I needed an oil change at the last minute. Dan in the Quicklane was happy to help me even though I didnt have an oil change. They got the job done quickly, were very thorough and even identified an oil leak before it became a major issue. I commute regularly so any downtime with my vehicle is a threat to my livelihood. I was very grateful to have such competent and professional people looking out for me. I wouldnt take my car anywhere else.

Purchased a vehicle from Ruben. He was professional, was able to get the deal done and was pleasant to work with. Both him and Aubra in finance.

I took my car in for an oil change and have a module checked for the Bluetooth function. I also requested a noise coming from the left front the car that sounded like perhaps the steering column. Howard checked my car in and addressed my concerns. He offered to take me along for a test drive to see what was happening. Of course the car preformed with no problems. Howard called me that afternoon to let me know after the oil change he would drive it again to check for the noise. Howard tried several times to locate the problem with no luck. He did let my insurance know about the concerns and had themdocument it in case it comes up again. Howard is very professional and shows true interest in my concerns. Howards the best and I wouldnt take my car anywhere else. Thank you L H M.

Did good work, would have been a 5 they never called with an initial estimate. Had to run over to except the estimate. Then a day goes by. I had to call them to get an update. I heard its done come get it. Im just saying I would like a call now and again giving an update. Especially since they kept the car overnight with no word of whats going on.

Prepaid for oil changes and tire rotation. 3 times they failed to rotate tires. 100% positive they did not rotate tires due to tire markings. Asked staff to have work performed, staff ignored me and after asking for update they would have to reschedule service. This happened to me three times. Not very happy, do not want to return to dealership, very poor customer service. Just wanted what I paid for nothing else.

Brandon is always attentive. I never have any problems and he always goes the extra mile.

Terrible! Took my car in for engine light (O2 sensor) took 2 days and on my way home light came back on. I understand it’s not an exact science but I called back right away to bring it back in. I left a second message and still have not heard back 4 days later. They apparently don’t care about customer service.

Performed the airbag recall, did not reconnect the negative battery terminal properly and about 100 miles down the road the dash lit up like a Christmas tree and all gauges were going crazy. Pulled over and shut the vehicle off and it would not start again until I got our checked it over and found the battery terminal not connected.

Cathy in the service department was exceptional. She went out of her way to make sure I was taken care of

The service advisor, Josh, was very helpful getting my vehicle moving thru the system. Ive had good service every time Ive used LHM dealership for service and repair.

It took 3 hours to get a simple oil change today after I was told an hour and fifteen minutes when I arrived at my appointment time.

Very quality work as always but I have a 7 AM appointment for an oil change and it took them over three hours to get it done

Brandon is always timely and keeps me up to date on the service of my car

The work was done in a speedy fashion. I have no complaints.

Adviser Randy Erickson did not return phone calls. I had to work with the Service Manager to get my concerns addressed

Service was very good as usual. Howard Courtney kept me updated during service.

Service writer, Howard rocks! Was very helpful and friendly. Thank you!

Kathy is very nice she let me talk to Josh the service advisor he took my jeep in and fix the problem there is another lady by the name of Genevieve she was also helpful

Love Larry H.Miller, wouldnt take my car anywhere else!!

Great team of people! I would go back in a heart beat

Very good quick and professional Danny George did the best as always

The online scheduling link in the reminder emails didnt work, which was very frustrating.

Service manager was extremely professional friendly and fair made up for discrepancies that occurred in the past

Howard is always a pleasure to work with !

After every visit, my check engine light goes on and then they r too busy to look at it for another week! They were not on time and i get more professional people at the McDonald’s drive thru. Thank you

I do not understand why it takes more than 3 hours for an oil change and tire rotation when I had an 11:00 appointment.

Services performed as requested, others noted as being needed. Even though I had an appointment, had a very long wait, wish it was shorter.

Told me a price of about $200 to put on my parts and then it went to over $800 what a rip off

Had an appointment for an oil change at 1:40pm an it took them 2 hrs just to get the oil change done with an appointment 😡😡

Outstanding customer service.

Howard was great....Thank you

Went in for my appointment- but the technician for echo diesel was not in

Great customer service

This is the first dealership that I have rated above 1 star! They were fast and treated me with respect at the service desk. Thanks Brandon!

Super friendly staff, took great care for our oil change. Had us in and out inside of an hour during COVID crisis. Presented recommended maintenance but didn’t try to make it a hard sell, was informative. Truly appreciated the experience. Miles was great, even though I was hangry. Thanks guys.

Professional and helpful

Very professional place had good experience

Not much help at all. Pretty much blamed the holiday weekend.

Battery was severely discharged.

Very good.

Very good.

Howard gets the job done…

Great service!

Horrible experience. They left me waiting for over an hour for no good reason. They told me over the phone that the interior of the car was immaculate but it looked like there was a soup kitchen inside it the night before. The sales manager called me, was very rude and asked me what it would take for me to buy the car. Nothing, because I will never buy a car from this dealership. Worst car buying experience of my life.

Got a great car for a great price!

Very poor customer service

Gd