Weve been going to Jims Automotive for over 25 years now. The service has been consistent throughout. I am not savvy with auto repair, so Jim & his staff have been very helpful in explaining details in a language that I can understand. Even though some people may think his pricing is a little high, I totally disagree. As the old adage goes, you get what you pay for. And in this case it is true. There is a level of personal care that Jim gives to every client. In fact, if you go during the time that Jim is in the shop, he will most likely toast up for you a piece of his famous homemade sourdough bread complete with butter. He bakes the bread right there in his office kitchen. Around noon the smell of baking bread fills the waiting room. Amazing stuff. Now where else can you get this kind of customer service & caring behavior? At Jims Automotive, of course!!

Jim got us in immediately for an emergency oil leak just before a long Christmas trip, which was a great help. We have always had excellent service and expert advice from Jim and his staff. We appreciate that they have hooked up various child seats in our cars as well at no charge.

The folks at Jim’s Automotive are extremely knowledgeable. They answered our questions in great detail, and explained everything to us in a way that was easy to understand. They were able to schedule us quickly and at a very convenient time. They are very professional. We will definitely be returning to them in the future.

Jim is awesome. They do excellent work and work to ensure customers are completely satisfied. I have referred dozens of people to Jims. My 2002 Honda Accord has 138,000 miles on it and runs like new. I appreciate their detail to work. Thank you, Scott Sandoval

Excellent service! My battery died and needed to get it replaced. Stopped in at Jims, explained my situation, and, not only did they work me into an already busy afternoon, but they did it quickly. The price was more than fair and I will be using it for all my automotive needs in the future. Highly recommend this business.Addendum 10/27/2020:Sadly, this business has become a victim of the Covid-19 pandemic and has permanently closed.

I found Jims Automotive after moving to Albuquerque over a year ago. From my hybrid battery replacement shortly after I arrived to my most recent oil change, all my car care needs have been handled professionally and efficiently. Jim and his competent mechanics take the time to explain whats going on with my older Camry every time I visit. Theres never any pressure to have work done, just an honest assessment of whats needed and what might be a good idea in the future. I am slow to trust, and Jim and his staff have won my trust and earned my business for life, at least as long as Im in the ABQ area! All this, a comfy waiting area, relaxing music and, if youre lucky, maybe a sample of Jims homemade bread, make Jims feel more like a visit with friends than a trip to the auto repair shop. I highly recommend Jims Automotive!

Jims Automotive was recommended to me by another mechanic. I drive a hybrid and the issues these cars encounter are highly specialized and require extensive knowledge in hybrid problems/solutions.I took my Highlander to him and he had the problem and solution diagnosed in a timely manner with a reasonable estimate. Jim took the time to explain to me the reason my car was having problems and the solution of how to fix her.He has a beautiful shop kitty, personable staff and displayed a level of personal care that went above and beyond my expectations. I will use him for all my automotive needs.I would recommend Jims Automotive to all hybrid owners needing maintenance.

The shop was excellent. They were fast honest and fair. I will definitely be replacing the dealership with them. Small enough to seem personal but big enough to know what they’re doing.

I was traveling from Tucson and hit debris on I-25 in Albuquerque. I found Jims Automotive through AAA. I came in without an appointment. I was explaining my problem to the shop scheduler when Jim stepped out of his office and said lets help these folks right now. In minutes my car was on the rack and Jim and a service technician were under the car inspecting it in great detail. I was back on the road in about a half hour. If you live in Albuquerque, I recommend Jims Automotive. They are professional, knowledgeable, customer oriented, and honest. Five stars all the way.

I’m so glad I found Jim’s Automotive! I trust them. Not only are they highly competent but their customer service is also superb creates a winning combination. Because I have such a high level of confidence in their work and service, I also have confidence in the decisions we make together about my vehicles. Thank you!

I had a great experience you were efficient and fast. You knew exactly what needed to be done and you completed the work and notified me when it was done. I especially would like to thank Bryan for driving my car to my home. He was so cheerful and nice. Thank you all for a great job.

Took my Tacoma in to have the exterior handle on the passenger door replaced. Jim’s took the vehicle in early afternoon, after the part arrived at the shop. The handle was replaced and the truck returned to me prior to the close of business. The service writer, Chad, was professional, and the repair was not only promptly done, but properly done. Good reliable shop.

These folks really took care of me well. They got me in within a couple of days and when I did arrive at the shop they turned my car repair around in a very timely manner and got me back on the road. I was traveling through so this really helped my trip go smoothly. Thanks to all at the shop who helped.

If you want thorough, high-quality preventive maintenance and repair then I highly recommend Jim’s Automotive. For example, I recently had an oil change there and they caught two problems that could have left me stranded or cost a lot more to fix later. I very much appreciate the time taken to inspect the vehicle and inform me of potential problems.

Jim and his team did a good job getting me in for an overdue tune. Appreciated the professionalism and attitude. Think Ive found a mechanic I can trust.

Awesome place! Worked quickly, prices are right, and they even recommended work for us even though we were only passing through and they wouldnt receive the work. Staff was friendly as well. Would highly recommend!

I’m a single mom with no knowledge of anything related to car maintenance or functioning. I have NEVER experienced anything other than honesty and professionalism with Jim’s Automotive. I will never take my car anywhere else.

Jims Automotive has been servicing my vehicle for over 15 years. They do quality work and are trustworthy. I would not consider taking my 2001Toyota 4Runner to anyone else.

These guys know their stuff. They have taken care of my former families cars for many years. Ive taken my car a couple times and now that Im looking to get a new to me/used car, I take it to them to check the car out before I decide to buy. And the kitty in the lobby is super nice!

Overpriced place, considering the cost-benefit factor. We dropped off our car last August or so. It needed new hoses, the radiator to be replaced and other minor adjustments. We paid about $2000. Then, I dropped it off again a few weeks ago because the brakes needed adjustment, and the car needed brake fluid. It was okay. About $260 dollars. We used our AAA membership to get a discount.When I was leaving, they suggested checking some hoses because of leaking. I was surprised by that. I mean, we had paid for that already last month. They had not realized that. I had to let them know about it. They sent a technician to fix that thing. Then, they recommended bringing the car back if the leaking still persisted.Quite a bit disappointed.

Jim has been taking care of my VW for a few years now but and he never disappoints me. His service is always great and quick for as busy as he is.

Excellent work. Reasonably priced and done in a reasonable time frame. I strongly recommend them.

Great place. Good location. Told me what needed to be done & fixed it efficiently as possible.

Very happy with the repairs on my 1995 Jeep. Because it is an older vehicle, the work required some expertise and skill. The Jeep is now running fine and digging through the mud and snow in the San Juan Mountains.I notice some reviewers complaining about having to pay more than what a backyard mechanic charges, but I would rather pay reasonable industry-standard rates for professional repairs and parts I can rely on.I recommend Jims.

An associate at a rental place suggested to put the emergency brake on our Prius while towing it. Priuses are front wheel drive and after 600+ miles, this wore away our back brakes and caused the system to malfunction in several areas. We no longer had any brakes on the car. We were just passing through on the way to Nevada, and were panicked that we would be stuck only halfway to our destination.I googled Hybrid mechanics and found Jim. He was busy but fit us in anyway because he wanted to help. He looked over the car and gave us updates on time and everything going on. He took the brakes apart to assess any damage and ran tests for codes on the car. He explained each one and how it would affect the car. I appreciate it because its an honest way to do business and helps the customer feel secure in the process.Money is super tight for us after some life events, and we are lucky our brakes were only worn down about 50%. The cost of labor, inspection, and the tow came out to $335. Car troubles get very pricey, but for our money, we received service that felt like we were important. His coworker Wilbert helped us put our car back on the dolly and secured it perfectly. I am sad about the circumstances, but happy we called Jims Automotive.

Jims Automative is the only place I can trust to be completely honest. Extremely friendly staff and they go above and beyond any expectations I ever have. Thank you, Keith and Alethea

Went above and beyond to get my car back to me when I couldn’t make it back before theyclosed. Took time to answer questions I had about vehicles in general and a question I had after my car was serviced. Also, they have an adorable new office cat...Thanks Jim and Chad!

I had an intermittent problem with the brakes pn my Subaru outback. The techs at Jim’s took it for a test drive, were able to experience the problem, diagnosed the cause, and replaced all 4 brake rotors. They drove it again to confirm the problem had been solved and I picked up the car the next afternoon. I have trusted Jim’s with my cars over many years. They are consistently expert, friendly, and honest.

From the front desk welcome, back of garage explanation of findings, to paying the bill, we are satisfied with Jim’s automotive. Our hybrids, and van are loyal for over 17 years of maintenance!

Not only is Jims automotive a cheat but also a liar. My truck since I took for an estimate 2 years ago. Has and is doing great. Since I fixed myself therefore saving myself over $1760.00. Your reply is typical of a mechanic of a cheat and a liar. People do not trust Jims Automotive Repair. He/they will take as much money from you that he can. UNTRUSTWORTHY. NOT WORTH ONE STAR. Youre nothing but a CHEAT and a LIAR. AGAIN THUMBS DOWN !!! All the bad reviews are true and theres many to assure yall how UNTRUSTWORTHY Jims Automotive is. I wouldnt doubt that hes the only one that writes the only good reviews. DO NOT TRADE AT JIMS AUTOMOTIVE.

By far the best experience I have had getting my car serviced anywhere. A very friendly and helpful owner and staff that go above and beyond to assist you and provide quality service.

Local is really better in this case. When you have a hybrid question especially for your Toyota take it here.

When I dropped my car off at Jim’s for a power steering pump replacement I could not have been happier. My car felt like it never has before so smooth and easy to drive. But they also pumped up my tires and topped off my fluids, which was not expected. Thanks so much for the effort it does not go unnoticed. I felt treated very fairly and given honest prices. I was impressed and highly recommend this shop.

I have been a customer of Jims Automotive since 2004. Before that, I lived in Calif. Jim is the best auto mechanic I have ever had. His integrity and level of excellence are incomparable. His team works well together and his employees stay for a long time. I too am questioning the negative reviews for this business. Anytime I take my car in, they call me with the my cost of repairs BEFORE they perform them, and ask my permission if it is OK to go ahead or not. Or if you dont want it all done at once, they suggest what is critical to repair immediately and what you may be able to put off for awhile. I have never been ripped off by them. They are honest, reliable, excellent people who stand behind their work. You can ALWAYS count on them.

My car needed the hybrid battery replaced and Jim’s Automotive was able to diagnose and order the replacement and get the car back to me in a week! I had been dealing with another company out of state and hadn’t driven my car in two months and Jim’s Automotive took all the hassle out of trying to fix my car and I couldn’t be more grateful to them!

Came in one morning with a break in the top of my gas tank. Told the tech thats what the problem was and how I knew, and was theyd take a look at it that afternoon. Received a call a half hour before they closed that day letting me know that they didnt get to it but would need approval for the two hours book time to drop the tank and confirm the issue, which was fine.The next day, I again received a call late in the day to let me know that they werent able to drop the tank within the allotted book time, and would need at least 4 hours to get it off. At that point, they told me it looked like there was a break at the top of my gas tank, and Id need a new one, which I knew. They told me they were looking at probably $1200.00 - $1500.00 to get it fixed. I balked at that and told them to drop the car off the lift and I was going to come pick it up.I get to the shop a few minutes before they closed and, like I was a child, had it explained to me just what was wrong and why theyd need the time and parts they needed, basically trying to justify the cost. I told them there was no way I was dropping $1200.00 and would shop it around. Keep in mind that they hadnt even dropped the tank in nearly two days and could still only tell me exactly what I told them when I brought it in the morning before.At that point, the owner came around and said there was no one in the city who could do the work for the regular book times and I repeated that Id like to look around myself. He became irritated and asked if I thought his tech w/ 30 years experience didnt know what he was talking about. I said that Im sure he knew what he was talking about but that as a customer, I hadnt gotten the service I would expect and was being treated like a rube. I told them Id pay them $60.00 for the time they put in and to take it off their hands. The owner then said his tech had 4 hours labor put into it and their labor rate is something like $115.00/hr for mechanical. I told them theres no way I was going to pay that and just wanted my car back.I ended up paying them something like $150.00 to keep them from holding my car hostage, and took it elsewhere and had the work done, in total, for $600.00. I know these guys know cars, but the feeling that I was some kind of mark that they could gouge whatever amounts they wanted out of ticked me off. All in all, Id recommend anyone look elsewhere unless you have no other choice. The customer service and forthrightness is lacking, at best.

Great customer service and took care of the maintenance of my vehicle in a timely manner.Very satisfied

I was pleased with the inspection and oil change. Additionally I was pleased with the diagnostics resulting from the inspection (for both long and short range repair needs).

Friendly & will get you in fast however, if you have a Nissan they cant run a diagnostic on the computer part of the car. I wish I wouldve known that ahead of time. Instead I paid for them to tell me that & to tow my vehicle to another place.

Jims was recommended to me from a friend and I was not disappointed. Jim and everyone who works there was welcoming and helpful. Jims was honest about repairs that I needed immediately and those that could wait. I would recommend Jims to my friends and family and look forward to doing business with them in the future.

Have trusted Jims with my cars for around ten years. THey have more than earned the trust. They always go the extra mile. Its great to work with people who take pride in good work.

Not knowing or understanding a car problem is very stressful but talking to Jim and Chad put my mind at ease. I was told by a dealer that I needed a new hybrid battery. I did not and it was explained to me why. I highly recommend going to Jim’s Automotive especially if you have a hybrid.

Thank you, Jim and staff for such a great experience. You made sure I understood completely what was wrong with my beloved 30 year old Landcruiser! I appreciate that you did not dismiss it as an old waste of time and energy. Your customer service showed expert knowledge and was very courteous. She runs better now than she has in years! Thank you all again!

Chad was really good at explaining everything that was going on with my vehicle and keeping me updated .

I went into Jims Automotive to get an oil change. I have an upcoming trip, and I like to make sure my car is in good working order.It turned out that my car wasnt due for an oil change for another 2000 miles, but they went ahead and did a complete review, adjusting my tire pressure and checking things, so I could travel with peace of mind.When I asked what I owed them, they insisted they not charge me, as Im a regular customer.They always provide awesome service!

Knowledgeable professions. Great shop. Highly recommend!!

Great staff, great service, and great prices! Im looking forward to a long happy relationship between my car and this shop.

Great service! I have all the confidence that Jim and Mike and the rest of the crew do their best to treat the customer and their car with the utmost care. Waiting room is comfortable and tidy, clean bathrooms, free coffee, and chocolates in the candy jar!I always learn something interesting from talking to Jim and Mike, theyre a fountain of knowledge!

Jim and his team worked tirelessly to solve an immediate problem with my car and get me back on the road quickly. As in the past, his troubleshooting skills are exemplary and it’s not fixed until it is really fixed.

Great job on my transmission and quick service. Follow up email was appreciated.Highly recommend.

I am a professional mechanical engineer and an amateur mechanic. When I cannot figure out a problem or simply prefer to have someone else do the work, Jims Automotive is the only shop I trust to work on my cars. This whole group is fair, trustworthy and between Jim, Dale and Henry there are no better technicians, that I know of, for diagnosing a problem.

Each time we bring a car in we appreciate Jim and Mike and their crew more. Theyre great, theyre straight, and they tell it like it is. Cannot believe our luck in finding an honest, reasonably-priced auto mechanic!!! No more prisoner of the dealerships service departments!

Jim’s behavior can best be described as racist and misogynist!! I sense his prices based on his ego rather than his skill set. You’re better off taking your vehicle to a shade tree mechanic where you’d get better service at a fair price.

Great service ! Quick, fair and very affordable.

Great experience and kept me in touch on every step for fixing my car.

Great service from friendly, professional people. My car was in and out in a few hours. Weve been bringing our cars here since 2000 - first an old volvo, but since then Toyota truck, Honda, and Subaru. They do a great job with them all.

We had a good experience with Jims Automotive. It was reassuring to discuss our needs with Mike who is not only friendly and professional but seems to be an experienced mechanic. Our 2010 Toyota Prius which requires synthetic motor oil needed some basic maintenance and new windshield wipers. We were satisfied with the timeliness, work and cost. And importantly, we live within walking distance.

Friendly and maintains building upkeep. Nice looking shop & customer area. They were busy when there so it shows their popular and do a good job.

Excellent and professional services. The staff was extremely helpful with my insurance company after my car accident. I highly recommend Jims Automotive.

I brought my Toyota Solara in for 120K service and transmission flush. I didnt feel like the car was performing poorly when I brought it in, just routine maintenance. However, after the service the performance improvement of both engine and transmission was notable! The capability and professionalism of this shop is first class. Thanks, Paul

I love the detail attention Jims Automotive gave my truck. If you want quality work, professional service & a friendly environment, Jims Automotive is the best place to get your vehicle needs serviced. Thank you for your help! 😀

Great experience, fair price. I would definitely recommend them to a friend and wouldn’t hesitate to go back again for our other cars.

Service was excellent, friendly and very knowledgeable. I am using them for another matter now.

Jim told me exactly what was wrong with my CX5 and how it can be fixed: it was under warranty so no cost to me! Thanks to Jim, Chad and the techs for making my wait worthwhile and short.

Absolutely love this shop. Im a college student with no family in this state. Everything with my car is on me. Jim is probably the best, most upfront, honest, and kind mechanic I have ever worked with. I could not imagine why anyone would give them anything less than 5 stars. Absolute quality work with an amazing staff. I cannot thank them enough for all the work they put into my RAV. This is why Tripple A has them listed!

They were fast and friendly and they let us know what was going on as soon as they found out. We felt they were fair and honest.

Good service and they take good care of my JEEP.

I needed a second opinion on some work that was reccomended for my car. Jims was honest, straightforward, and prompt in taking a look at the car and providing detailed, clear information in a friendly and respectful manner. And the cost was quite reasonable. I will be taking my car back to them again!

Thanks for helping us install car seats for the new Baby! We are grateful knowing its done right!

I have been going to Jims for six years, ever since I moved to this neighborhood. They have always given great service and advice. Never any monkey business. Always on time and on budget.Recently, when I was in the hospital, the battery died in our one car. My partner was already over extended and we were both really stressed out. How to deal with this on top of everything else was not clear.She called Jims and they got it towed in, fixed and returned in one day. The special treatment we received during a really hard circumstance meant a lot. These folks are terrific.I do not get why there are ugly reviews posted here. My suspicion is that someone is taking cheap shots for some reason. Jims doesnt need to lure people from other businesses. And I cant imagine how they would mistreat anyone, especially anolder person.Give these folks a try if you are looking for someone to take care of your car from the time you get it to the time you sell it. You will find them reliable and very competent.Having a mechanic that I trust is a big relief in this world. Oh, and the jokes really do make it even better.

Great place to take your car/truck for service! The staff is accommodating, very friendly and knowledgable. I was able to call the shop a number of times and ask questions in regards to service, and DIY advice, each time Jim was more than happy to answer my questions in a clear, concise, and non-condescending way, which is very refreshing when dealing with automotive repair/service. I would, and do highly recommend Jims automotive for excellent service in a timely manner, with exceptional customer service

I recently moved here from California and scheduled a routine oil change at Jims during which service it was discovered that damage had been done to my vehicle and covered up by another Napa center. Jim not only advocated for me with Napa and got warranty reimbursement, but personally dealt with the owner of the out of state shop and convinced him to write a check for the considerable difference. I am grateful not only for the excellent service I received but for the kindness which will guarantee my undying loyalty.

Best auto mechanic, service, sales and professionalism in New Mexico

Rebuilt my diesel landcruiser. Great customer service. Ive been going back for years. Highly recommend them.

$112 dollars for an inspection??? I wish I would’ve known before I took my car in.... kind of ridiculous, especially since you couldn’t even fix anything that was wrong

Jim is one of the very very few automotive techs who truly understands how these things work ... or dont. If you want a professional to help you keep your vehicle around a long long time, take you ride to Jim!

Great service, always kept me informed on the progress of the repairs.

Took care of everything. I highly recommend!

We have consistently received excellent service and they truly treat your vehicle as if it is their own.

I have used Jims pretty much since I got my car (2010). They are honest and do great work and they are just very nice people.

Love the staff. Their attention and knowledge is great

Went for a check up and oil change and they were happy to look at my cars history and discuss my concerns to keep it running long term.

Wow. First off, we love you Jims Automotive!We are big fans. I dont know what kind of bad day some of the commenters must have been having to write some of these comments, but I have taken my cars to Jims for years. If any of these commenters who are so negative are actually disgruntled customers, then I hope they have found a good mechanic, because they missed out on having one of the best mechanics in Albuquerque.My family recently was struggling with pulling from our brakes. I have little kids, so brakes are very important to me. The guys at Jims did an awesome job fixing the problem and my brakes are working like new.If you are needing a serious mechanic who will take care of your aging vehicle for the long haul, call Jims. I dont know if these comments are from posers or not. All I know is they dont represent the people who actually work with Jims everyday.

Great place for auto repairs..... very quick and professional....

Very knowledgeable, friendly and excellent service!

Came to support a local business.. paid 35 dollars for a break inspection quote, was told my brake pads had less than 20 percent life left and the fluid needed to be flushed.. was quoted 420 dollars...Went to brake masters, got a FREE quote, was told I had about 50% life left on my pads, and that they didnt need to be serviced for 6-12 months. Quoted 250 dollars.I paid extra to support local business, and regret every penny, because I got a free quote with no BS... sad that some companies try to scheme you for pennies like this in todays day and age.

I just purchased a Prius and am looking for a mechanic to bring it to. Many years ago I went to Jims and I urge everyone to look at the reviews that gave it one star because thats EXACTLY what happened to me. The owner was rude and insisted hed fixed the problem. My car continued to stall but he wouldnt back down, he insisted hed fixed the problem. Very strange guy. Way overpriced.

Willing to refer me to another shop. I appreciate that

Very helpful, knowledgeable about latest car tech, good prices.

Always great service and friendly, helpful people

This is a very honest mechanic. I took my Prius there 1.5 years ago for a new battery, and it ran fine till just recently. I went back and Jim informed me that the battery was still under warranty. After further inspection, he determined that the big battery (my words) had died. The Prius had almost 200K miles on it. He said it would be roughly $2600 for the battery and labor, and would take about a week to order the battery and do the repairs. He called me back the same day to say that after looking further, it simply was not practical to replace the battery versus getting a new car. I would have taken his word for it and shelled out the $2600, but he was very honest with me about the condition of the car. He could have taken my money, but he did not. He also spoke with the person at the dealership where I got a new car about the trade-in. Very great service, and I really respect his honesty. He has been super helpful. Its hard to find honest mechanics, but Jims Automotive is trustworthy. Also, I accidentally left 6 CDs in the car (it had a 6 CD changer), and a couple decals on the back window. I left a message about that over the weekend. The sweet service gal got right back to me on Monday morning. She put all 6 CDs into an envelope that she made out of a piece of paper and put my name on it. She said she really tried to get the decals off, but theyd been baking in the sun for years and could not be removed. Really, really great service all around!

This shop is a RIP OFF! They were trying to charge me almost $1,200 to replace the fuel pump on my 2001 GMC Yukon saying the part was $450(which is only $175) and takes 5 hours of labor to change at $110/hr. It takes no more than 2 hours to change, you just need to drop the gas tanks, unscrew couple screws, replace, and youre done! They also tried to change other parts that are working fine.I ended up taking my car back to another mechanic which cost me only $450 for parts and labor. I was very upset because they didnt want to give me my car back until I paid them 1 hour of labor $117.50. Avoid this place at all cost!

Excellent mechanics. I have been taking my car there for 10 years.

Jims is always fair and capable. My older model Audi would cost me a fortune if I was still taking it to the dealer.

I talked to JiM what a waste of my time all he said was what could be wrong when i was telling him what was wrong and what work i needed done. >>> PFF how you expect customer if you can even be courteous enough and give a quote

This place is a rip off. We were charged $110 per hour for just diagnosing our Jetta, totaling almost $400 for 4 hours (not including fixing it!). The Jetta dealer at University VW only charges a flat rate of $50 to diagnose, so we should have taken it there. Jim, the owner, called my husband back after my husband asked if he would match the price so we would have Jims Automotive do the work (fix a fuse box). Jim was nasty when he called back, saying that he would not match the price and told us that if we didnt pick up our car (it had been there almost 2 weeks, because he and my husband kept playing phone tag) that he would start charging us a daily rate to keep it there. Ive never heard of a reputable mechanic charging this much just to diagnose it; and if they did, they would apply it to the cost of the fix. Obviously, we picked it up and will take it to a REPUTABLE dealer to fix it. This guy is trying to retire on one diagnosis and seems very untrustworthy. Im surprised people continue to keep him in business. Bottom line: if you feel the need to donate your money, do so at a charity, not Jims Automotive - because thats exactly what youll be doing.

Ive always had a outstanding experience with them and never felt like i was being over charged. There work is timely but for the most part everything is warrantyed and if you had it fixed somewhere else and they did a crapy job they will help you get the job warrantyed and fixex properly. They are recommended #1 by AAA, AARP & BBB!The one thing is they are very popular and is hard to find time on there schedule. Staff and owner are super friendly and very blunt to the point. I truly appreciate there honesty.

Great job in a timely basis. Cost came in under estimate

600$ in labor 350$ in parts, One Radiator and Oil Filter Cap. I couldve done this myself. They didnt even fix what we told them to fix in the first place. The valve gasket has a leak, leaking onto the Alternator. They said we New Radiator. Once they fixed that they now want to bring up the Real Problem and Want Us to Spend Another 1000.00 600$labor 350$ parts. Doesnt add up. Do It Yourself buy the parts and have a mobile mechanic do it.

Was referred several years ago when I purchased a VW, and so far have had outstanding service. The guys really know their stuff, and actually seem to care. My impression is that they take pride in their work. I dont feel like Im getting hustled when im told about my repairs. If they find anything while working on it, they call first to update me before proceeding, and will tell me honestly if I even need to fix it.For example, I had an issue with my oil pan bolt where the threads were stripped (at a Jiffy Lube..my first mistake) and very slowly leaking oil. At Jims, they explain to me when I go in about the mechanics and what EXACTLY is happening in the vehicle (in such a way that anyone with a high school education can understand). They informed me that I could honestly drive it with the bolt leaking slightly as long as I keep an eye on the levels every few hundred miles, that the $600 repair could wait indefinitely if I dont want to spend that right away, but of course it is better to not have that leak.Another example, I had a torn CV boot which is dangerous because it could lead to a snapped axle going around a turn (this exact incident happened to a fried on San Mateo and Lomas, torn CV led to snapped axle (entire wheel fell off) while turning left, car slid into another vehicle waiting at the light. Nobody was hurt but it sure was expensive). They took me into the shop with my car on the lift, showed me the new boot installed, and showed me the old torn boot using it to explain to me the moving parts. Thats legit.Short story: Was waiting inside once, a veteran with mental health issues post-tours who looked obviously very confused and lost, walks in to the shop. He is from some nearby state (Oklahoma or Texas, not sure) and didnt even realize he was in ABQ. Long story short, Jim himself offered to drive the guy to either Kirtland or the VA to get this guy some help so he wasnt wandering around ABQ homeless (thank the Reagan admin for cutting funding for mental health institutions and GIs). Not many people would do that these days.Another good cue this place is legit...seriously always filled with cars, never slow, nice cars. Theyre certified so you wont void your warranty if leasing.Their labor charges are average, maybe slightly more but you wont need to worry about a scam or the quality of work. These guys tell it true and do quality work.TL;DR: Have taken my VW here for years, never disappointed. Honest, quality work. Would recommend.