Amazing and clean gym. Just had a great time at the dodgeball tournament with the crew.

24 HR Fitness has decided that the pool will be closed every Friday from 5am to 6:30am for maintenance. This is not in the contract that I signed and it is not even posted. I think it is discriminating against people who have to work from 8 to 5 and need to be able to get their workout in before work. This gym claims this is when the pool is the slowest but speaking from experience using it for over 8 years that is not the case. All lanes are usually in use at that time. I feel they should close it sometime during the hours of 8 to 5, because the people who can use the gym at this time probably dont work and can adjust their free time to make it to the pool anytime during that time frame. This gym also tends to have an opening person that cant seem to make it at 5 am on many occasions and you cant get in the gym till somewhere after 5:30 am, thereby another day I am not able to take advantage of my membership and get in a workout.

Great place to work out. Very clean, the staff is friendly

Best gym in Winter Park/Orlando hands down. I had an amazing experience! I would recommend this over LA Fitness or any other local gym. I came from a serious gym in Altamonte Springs where customer service was non existent.

NOT 24 HOUR ANYMORE BUT WHEN ITS PEEK TIME EXPECT A WHOLE CROWD. BUT THE STAFF IS AWESOME AND THE FACILITY IS IS GREAT SHAPE

I came in for a trial as Im looking for a gym to supplement my family gym membership. Not only were masks enforced, but I watched as staff went around and cleaned even after others had cleaned after themselves. David and Jonathan were absolutely wonderful, David being kind enough to work with my schedule and not push me to come in was great. Jonathan showed me around of the floor while David was in a meeting and it was refreshing to know he cared not just about the gym quotas and sharing facts, but my goals, my current fitness game set and how I felt 24 would benefit me not just how can a sale be made.I would definitely work out here again!

If youre looking for a gym to workout in with little to no attention to the gym floor then this is the gym for you. The pros: it has a lot of great workout equipment and the facility has a pool and a basketball court. The cons: the weights are never stacked properly, the benches are missing weights 80% of the time, 90% of the time the cleaning supplies (to wipe down workout equipment ect.) are nonexistent. Personally, I expect a lot more from a high end gym.

It was a great time the instructor made it a fun time.

Not extending hours, so they should change their name to Not 24 Hours Fitness. Basketball court looks like it hasnt been resurfaced since it opened 5 years ago. Something smells around the cardio equipment and with few people there.

They charge $80 per training session, are those California prices or what?

Too expensive and didn’t like dude at counter.

Update: NO MORE DEADLIFTING ALLOWED!!!Corporate came in today and laid down the law. Standard bench bars which have the best grip are no longer allowed to be used for deadlifting. You are no longer allowed to deadlift outside of their warped platforms. You can only deadlift on these platforms with the Eleiko bars which have little to no knurling and these are the same bars the get bent permanently. Also, only the Eleiko bars are allowed in the platform area. You cannot bring your own bar to deadlift (liability). It’s sad to see this gym decline to the depths of Planet Fitness. I had put my confidence in this gym and recommended it to dozens of people since I started here years ago. But now those days are over. This gym is slowing becoming a class and treadmill gym.DO NOT SIGN UP HERE. Save your money and go elsewhere. Retro Fitness, Backbone Barbell, Orlando Barbell, and Crunch Fitness are some far greater alternatives.——Edit finished——Since January up to now, Mondays thru Wednesdays of every week are incredibly packed from 5:00pm to 8:00pm. Stay away during these times if you hope to have a timely workout.The powerlifting station was designed for 4 people to work there, but that is clearly not enough for a gym that constantly tries to quadruple their clientele. During peak hours, each platform usually has 1-2 people on it now; one person squatting and the other person deadlifting off the back of the platform. (Staff doesn’t like for us to deadlift off the main rubber floor). But on peak hours of Mon-Wed, at least 12 people are trying to use this area at once, which means the bumper plates are completely exhausted. This is because people are getting away with deadlifting outside of the platforms by creating their own lifting area on the side.R.I.P. for the trainers who want their clients to use this area during these hours.95% of the barbells are taken to the powerlifting stations for squats and deadlifts, leaving the 5 benches on the other side of the gym without more than 2 barbells! This gym needs their corporate offices to buy more barbells, expand the powerlifting area twice over and double up the bumper plate rack. For a lack of space, the TRX ropes cage area should be removed, or 25% of aerobic machines removed for the TRX ropes cage to take that place instead. Whenever I see people lined up at the squat cages at the other side of the gym, even on a Thursday, I ask some of them, “why not go to the powerlifting area?” The answer is always the same, it’s full and unusable.I can’t wrap my head around why half the gym is populated in grossly underused aerobic machines, which is a huge waste of space. This isn’t the 80s and 90s anymore, people love to lift weights, and squatting, deadlifting, clean and jerks, etc. is the foundation of this new age of the gym goer’s population that 24hr Fitness fails to take into consideration. Unfortunately, this is the most equipped 24hr Fitness location in and around Greater Orlando. The Lake Mary, Kirkman, Apopka, Hunter’s Creek, and Downtown locations all have only one or two platforms for squatting/deadlifting/etc. and they reside on the second of their buildings, so absolutely NO deadlifting outside the platforms will ever be tolerated.

I have been going here for a little under a year and have nothing but good things to say. Never smells, is dirty or is too hot. Front desk staff is always nice and welcoming. Overall one of my favorite gyms I’ve ever been to

5 star service. Definitely my favorite gym!

Really nice and clean facility although the locker rooms are quite messy paper towels around in the locker room floors near the restrooms and they also have a kids club which I believe is quite awesome I personally have not use that service yet but hopefully one day soon but other than that really nice.

Update 2/6/2020 today I walked into my favorite workout the cycle room. I encountered two 24 gym staff trainers one local and the other out of town. One was teaching the other how to do a cycle class. I come in and they gave an unfriendly look. The room was obviously open to the Public. I felt some unwelcome I took a chair and pull up a YouTube cycle class so I wont disturb them. I dont care how good of trainer you are, you will never successful if you dont know how to provide basic customer service and make your clients welcome. After, they finished they did not have he audacity to plug the TV back so other people can work out. This place needs some training on how to make people feel welcome.I really have want to like this 24 hours fitness location. However, it seem the virtual classes does not any sounds the volume is off orIt is broken. Adjusting the valúen control from the tv does not work. I wish the staff was a little attentive to the equipment. I might have to go the one in east colonial they seem to be on top of their game.

Clean & spacious, nice staff & clientele.Plenty of tools for all workout routines.

I highly recommend this gym! The floor and locker rooms are always clean and organized. The gym has plenty of machines, free weights, and an Olympic mat, as well as a well-kept pool, hot tub, sauna and steam room. The staff are extremely friendly, always make sure each member is welcomed in and are able to help with anything we might need to make it an effective and pleasant workout experience.

Definitely my favorite gym! It’s always spotless, no machines are ever broken, and there’s plenty of each type of machine or weight so you rarely have to wait to do a set. The staff are welcoming, funny, and make you feel like a valued member.

24 Hour Fitness and Winter park is an awesome gym. The staff is extremely helpful and has always been extremely nice when I go to the gym. The manager Kyle is always very hands-on and checks in with the customers to make sure everyone is OK. I recommend this gym to anyone that’s interested in finding a clean, well taken care of and friendly gym.

Terrible company. Overpriced too.

Mask Mandate is not enforced. Guy on machines mask down. Now he came in the sauna NO MASK.

Im in town in business. Ive spent several hours driving around looking for a 24 gym to find 24 Hour Fitness on Google. I hate having my mind set to do something and Im lied to. So I normally dont leave reviews but Im EXTREMEMLY disappointed i was not able to workout and wasted my time with 24 Hour Fitness. This is a members only 24 Hour gym! Be aware! If your coming in out of town and its late night you cant get a member ship aka you cant workout. Ive traveled the world and Ive always been able to do an on the spot sign up to attend a gym which includes equinox, la fitness, planet fitness, and New York sports club. And I just ate a crap load of energy and pre Workout. Soooo Im wayyyy not in the mood to just be sitting around. So not cool. Please advertise this! Dont drop in to this gym after 11pm or you will not be able to workout!! Its a 24 hour limited members/time only gym!!! Anyone reading this have any suggestions for gyms in Orlando for business people who workout late ours and can sign up and workout on the spot! GREATLY appreciated! ;l

So apparently the managers feel they can close the studio off to everyone except pt, yet kids club remains empty. This means less room at an already small 24 hour fitness never coming back

I just joined this gym a month ago after the nearby LA Fitness went so far downhill I couldn’t go there anymore.This 24 Hour Fitness is clean, new, bright and amazing. The staff is extremely nice and attentive! The GM personally showed me the club and signed me up. No regrets at all with dropping LA Fitness for this 24 Hour Fitness!

Solid gym.Pros:Plenty of equipmentPlenty of space24 hour accessibilityOlympic platforms (Awesome)Clean restroom/locker roomCons:Very few members wipe down machines after use1 leg curl machine1 leg extension machineOlympic platform availability after 4pm.Music loud enough to drown out your personal in ear buds. (Night shift)Suggestions for 5 star:Find/allocate more space for a few legmachines and olympic platforms as these stations seem to be consistently full.Have employees wipe down equipment more frequently because members aren’t.Distribute free towels and/or remind members to wipe down equipment. Sanitary wipes may be more effective than paper towel and spray method. Having employees on the floor also seem to encourage members sanitary habits.*Waves cane around* turn that dang music down ya whippersnappersSummary: 8/10 would recommend. Just bring your own towel and try to avoid peak hours and nights if you dislike top 40.

Best gym Ive ever been a member of! Friendly, fun and motivational staff ready to give you a great workout! Not intimidating

I love 24hour Fitness! Great monthly packages, very clean, safe, staff members are there 24hours as well! They offer great classes and I never feel like the gym is over crowded! The set up of the Winter Park and the Downtown locations are great! Downside is a Coed Sauna & Steam Room however that is the only thing that I would consider a negative.

Great Location. The staff are very friendly and helpful. They are good with my kids in the kids club. I would recommend 24hr fitness to any and everyone!!

I love it! One of my favorite gyms in Central Florida!Open 24/7, steam room, sauna, pool, 120lb dumbbells, basketball court, free WIFI, overall customer service.What I like best about this gym, is that it is never too crowded even during gym prime time, making it nice to go anytime.I really like the crowd. Not to many teenagers. Cool college crowd. Non ghetto.Suggestions to be even better.1) Water fountain by the sauna. Please make it COLD2) Add a decline machine press which isnt available,3) Offer family plan pricing.4) Tanning booth would be nice

In high school, I was a health nut. Started working 9 to 5 job, gained unwanted weight. Now since I can work out anytime instead of eating late. My mission is weight loss. Period. So close to home and I can work out at my pace.

Great facility. I use it mostly for free weights and machines. Plenty of equipment, dumbbells go up to 120 lbs. Staff has been pleasant. Atmosphere is great. You see a nice mix of people from beginners to people who have been lifting for years. Only things I would like to see are extra sets of dumbbells, and spray bottles at the machines instead of on the wall.

General gym area and equipment is great. However, I joined it for pool use and swim laps. Two days in a row the pool was closed for maintenance; I called the second day in the morning to make sure I could swim and arrived in the early part of the afternoon to find it closed. I am very unhappy with the explanations given my local management today. Also that there is no method of knowing when pool is available or closed on a daily basis

Amazing gym! there was an account issue and they resolved it right away! So happy with them!

Lots of gym equip (aside from clamps, and paper towels at times, which is pretty damn important)Staff is friendly enough, but there is a fairly high turn over rate.They need a water treatment system or something. It’s barely above room temp and tastes pretty gross.The cleaning people don’t seem to care if they’re in your way while you’re busy with weight in your hands, even during busy hours, and I’ve seen hairballs, layered dust on surfaces and the bathrooms usually stink too. So what gives??It’s disappointing overall, really. Will likely be switching very soon.

I signed up online. I walk in with one side of my headphones on every time, say hello, always get a hi back, sign in and work out. The equipment is almost always open and if its not, it opens up within a few minutes. I come to work out, not to talk, not to make friends, just to workout. Thats the only perspective I have and from that perspective, I say its a great facility and a great experience. Ive never had a problem with staff or any of the other members. Every once in a while, somebody will sit on a piece of equipment for 10 minutes looking at their phone, but not often.

Awesome to know that I didnt get any special at all when I signed up even though I was told I was. All the management members remind me of shady car dealers when it comes to new members joining. And the wonderful $50 pp annual fee shows what they really care about.

Excellent Gym to Join

I was visiting Orlando and the check-in person let me use the club even though I didnt have the right membership level for a super club. That was pretty awesome. I was also greeted with a smile and a hello when I walked in the door.

This is the cleanest gym I have been to so far. Wonderful lessons and staff! Amazing equipment for training. Recommended.

Pretty good gym- nice equipment and very spacious. It does get crazy busy once work lets out, but if you can arrive there at odd times, it’s a 9/10 workout.

Where do I start? This gym was fine when it opened but quickly became overcrowded and had a huge turnover rate with employees. Now the gym is constantly packed unless you go from 12-3:30 in the morning. Good luck. Waiting for my contract to end so I can go somewhere actually worth $45 a month.

Newer feel, plenty of equipment to use. Staff is helpful when you need them. Parking is easy and plentiful. Usually pretty clean. My only complaint is people not wiping equipment down after using it, including staff. Gym etiquette folks!

So far, so good. It is true, depending on who the girls at the front like, you will be welcomed. Other than the high school popularity contest at the front desk, the gym is amazing. Will edit my review based on the customer service aspect. It is two girls in particular, the rest are awesome. Customer service makes or breaks for a lot of people, especially at a gym. It is still a brand new gym, and all the potential.

Great facility with great equipment. The employees do a good job of cleaning and making sure that the weights are organized. Kyle was the one that was helping me through my whole sign up and he was very understanding and caring. Definitely made me feel welcomed.

Aloma 24 hour fitness is one of the best ones i go to and now it closes at midnight when i usually like to go at 1 or 2am to use the basketball court to get a late workout in. Wish it stayed 24 hours like the name

Still not open 24 hours.

Absolute worse experience ever. My son and I got off work and decided to stop by just to see the setup of the basketball court. The young man at the front was very friendly. He assured us we could take a look. We assured him we didnt need a full tour. As we are clearly dressed in work clothes..and I have a full arm splint to boot. The loud and obnoxious voice of a woman screams at us from behind. She walks fast and talks fast towards us. I didnt catch her name because her crooked smile and look of disgust distracted me. She rushed to tell us she opened the store as her body language pointed us to the door. Her complaint was that we did not sign in and we didnt give ID. When I asked her why the yound man didnt say this at the front. She gave us the Oh hes new My initial thought was is this not the norm for him being at the front desk. Really? Dont new visitors come all of the time? My son and I agreed not to sign in or sign up!! We left with both of our intentions of signing up for the top tier membership. As a real estate investor in the Winter Park Community and Licensed Medical Clinician, I wholeheartedly assure you this is the LAST GYM on the planet I would consider joining.

The night staff is letting people in with out begins a member also here is letting people in threw the emergency door. Im sorry to say l had a run in with one. Ive see people stealing from the front but I seen it and have told the kid but hes a young kid he dont care about his job. Also the cleaning people do a great job but the people can be cruel. I love my gym and most of the people in but I see this kid come in to the pool floor and sleep so you have to walk over him. Please fix this problem thank you for your time.

Amazing facility. The staff members are so welcoming and helpful. One of the thing that I appreciate the most is when you walk in to the gym you feel the heartwarming welcome and when you leave the staff members also acknowledges your departure. This gym is everything,whether youre interested in Crossfit,or just regular training youll always find equipment there.They have it all, and the general manager Danny is one of the most terrific managers ever.He reassures that every customers feels welcomed and appreciated for being part of his location at winter park, FL.Excellent customer service and staff dedication. I remembered, I called on Sunday and I had the opportunity to speak to one of the customer service representative named Ruth;she stayed on the phone with me for about 45minutes and what surprised me the most was the fact that she didnt get tired of hearing my long boring story about my fitness journey.I would like to congratulate the most amazing team on earth because you guys have impacted me in such a positive tremendous way.From the bottom of my heart, I want to say THANK YOU FOR ALL YOU DO TOWARDS ME AND MY FAMILY!!!!!!!!!Keep up the excellent work.

Friendly staff and extraordinarily clean facilities!

Awesome gym!! Friendly staff!! And their are MANY classes to choose from that are awesome as well!!

Amazing experience than other typical gyms. We decided to give 24 Hours Fitness a try versus going to the competitors. From the first visit on, you meet amazing people that care about you reaching your goals. Recommend it and the environment is always clean.

Considering its 2019 you would think discrimination no longer exists. Unfortunately this 24 Hour Fitness located in Winter Park was a very unappealing experience for my boyfriend and I. Upon our entrance of the facility there were 4 employees with their backs turned standing behing the front desk having a conversation it. My boyfriend and I waited patiently for one of the employees to finish their conversation and acknowledge that they now had customers. After a while an employee finally asked if they could help us with anything. We proceeded to tell them our needs, we handed them our IDs and he pointed us to a computer. A while after waiting for them to help everyone else who came into the door until they came back to assist us. Alex is a very unpleasant customer service associate. Each reply he gave us was very rude. They would not permit my African American boyfriend to use his 3 Day Pass that was supposed to be honored after filling out the application on the website. While engaging in conversation with Alex we received many rude remarks and also saying that he cant do anything unless we want to buy a membership at this gym. Not only were we refused access of the gym, I was also not able to get my 3 day pass for some unknown reason. This 24 Hour Fitness location is completely despicable. I cannot believe the service we received from such a reputable company.

Came here to try this gym out with my friend and they took my I.D. and after I finished my workout they kept me waiting in the front office. They basically held me hostage in the front until they could come discuss deals with me. Its a great looking gym but I dont want a gym membership shoved down my throat.

We chose this place because it had a pool, a pretty big gym, a basketball court, and of course it was 24 hours. It was very, very pricey for what its worth. We were first approached by a guy named, Daniel. He seemed pretty nice to us...at first. We told him how we cant afford to pay over $215 a month and he was fine with that, so he lowered down the price and it was still expensive so me & my wife decided to take our names off so itll be cheaper and well let our kids go to the gym, it ended up to be around $140. The boss of Daniel said he will give my wife and I a free month and he was actually a really really nice man. So we bought it, because we decided to see how the gym was just in case we want to stay there. My daughter was doing the fingerprint ID thing, and the woman who helped her seemed like she didnt even care about her job, she wasnt even that nice (I think her name was Michellee or something). Skip to 2 weeks later (today), my wife comes to take her and the kids to the gym so they can swim and workout, AND THE WOMEN DIDNT EVEN LET HER! About last week a nice young person gave us a piece of paper saying that that piece of paper could be how we get in instead of a whole process. The women (Michellee) said we needed an ID, but very strange how we didnt need an ID after we showed them the paper the whole week before. So my wife had to sit in front of the door, very frustrated. She waited to talk to Daniel about this problem, and he was being nice to her by telling the very rude women that we had a month pass, and she didnt even look at him when he was trying to talk to her and after she says, Were not letting you come next time without your ID. I came by 30 min. later wanting to talk to Daniel, who I think is the manager?, and then going to the gym after, but I couldnt because of this lady said I needed an ID to come in even though I had the piece of paper guaranteeing that we only need that to come in. So I said that its time for us to move to a new gym by them end of the month, and she replied with an I dont care. That was very rude so me and my family all left, we are planning to call the gym tomorrow to talk to them. :)

Great place to have your body exercises done. Fantastic trainers working there! Give it a try, you wont regret it!!

Went in to inspect to see what equipment they had. Asked if I could walk through for a few minutes. She replied, yes but please sign in first. I began signing in and she then stated I would need an adviser to walk with me, which I knew was a sales pitch. I told her I didnt want a sales pitch, I only wanted to check to see if they had the equipment I wanted. She replied I must have an adviser with me, and I left. I had just come from the YMCA where I was a member for 5 years until today. Seems kinda silly to me 24 hour fitness

I join as a member today and cant be more excited because its open 24 hours. Lauren, the sales associate made losing money Fun. She was great and deserves an immdiate promotion. Lauren really sold the gym to me and thats why I became a member. I cant wait for my next gym visit! I really think the sauna needs an upgrade. It seriously sucks 👎🏻 But other then the sauna I really love this gym and everything about it

The staff is always so welcoming and friendly. Clean and motivating environment I love coming here to get a good workout

Inconsiderate and disappointing customer service. I am a former member who paid first and last month, but only used the first month as I moved away for a job. I came back for the holidays and asked for a 3-day guest pass. I spoke to a woman on the phone who said that they would be able to give me the guest pass as long as I had my state ID. I show up with the ID and guess what? They cant give me a pass because I was a member within a 6 month period.Management makes no exception and had zero sympathy for my situation despite the fact that I had driven out there only to be turned away even though I had been told on the phone that I was eligible for the pass. Instead, management tries to charge me TWENTY-FIVE DOLLARS for a one day pass! What a joke this place is. How do you go from a free 3 day pass to $25 for one day?Also, they should have let me in for free for the inconvenience given their incompetence. Its their bad that I even showed up only to be turned away. Thats horseshit customer service and Im very disappointed in the lack of leadership or customer service skills here. Especially given the fact that I paid for two months of service but only used one. They made no attempt to accommodate me. Instead they just happily turned me away.Do better people. Ive worked customer service and I would never let this happen to someone. Shame.

Great place to workout. Only thing missing Towel service!!! Its my understanding, club locations either offer towels or WiFi. Go figure?! In this day and age both are a must.

The facility has great equipment and the staff is really helpful, especially Kyle Tate

Gym itself is okay. The problem is that a 24 hour gym with the words literally in its title no longer being open past midnight is a shame.

This review is mostly about classes which I take instead of the whole gym.This gym has the best Zumba instructors: Raquel, Yan, Liuba, Kariny.It would be good if the sound system in the studio could be fixed. After 25 mins the music drops to a low volume, in the middle of peak time, and the instructors have to adjust and just continue. This problem has been going on over a year.Edit: The kid’s club now has closed, which is a bug downturn. The reason I signed up at the beginning was because of the kid’s club.

I joined this gym strictly based on the convenience of its proximity to my house. From the moment I walked in they were very sales oriented to the point of making me feel uncomfortable. I wanted to use the 3 day trial that I saw online (because Ive never been a member of a gym and I wanted to try the classes) but one of the sales managers gave me some excuse/line on why I couldnt use it and tried to push me to get the 12 month membership. I signed up against my better judgement. Needless to say, I immediately called when I got home and changed it to the month to month membership.I signed up solely for the group fitness classes as I enjoy those the most and have always taken them at other fitness studios (not the gym). This is one of the worst experiences. The instructors dont show up sometimes, their headsets are never working, one of them always talks about how tired she is, and now they have canceled one of the early morning classes all together.Overall not a great experience and its definitely not what Im used to. The only reason Im giving it 3 stars is because it is very nice inside and the ladies working at the front desk are very nice.**UPDATE: Still no 5:45 AM Tues/Thurs BODYPUMP class added back. Also, to top it off, no one told me when I signed up about the additional annual fee of $53 charged after 90 days. Yes, it says it in the contract, but no one verbally told me. Im canceling my membership soon.

Still fairly clean since they opened last year. I can usually find an open treadmill or stair stepper to use without much issue. Good amenities, classes, and friendly staff!

A gym that claims to be 24 hours, closes at 11 there’s not much else to say, other then they didn’t seem to care about losing the customers, probably why they’re going bankrupted unfortunately.

Glad I finally made the switch from LA Fit to here. The staff are friendly, the machinery are clean, and its a really nice environment to come and get a good sweat sesh! I work late and usually have a bunch of energy to expel, so this facility has been a blessing.

Used to love this gym, switched from LA Fitness because this gym was clean...however I don’t think anyone cleans anymore. Gym stinks and the male restroom is even worse. They charge a 55$ yearly maintenance fee for maintaining the club and keeping the club clean...

Incredible gym. Clean and spacious. Not happy with an employee there (biggest Caucasian salesman) that always seems to be making out and getting sexual with his girlfriend every time hes off the clock. Very unprofessional and inappropriate in a gym environment. Save it for the bedroom. Corporate should crack down on this kind of behavior.

4am-12am is NOT a 24 hour gym. They argue they don’t have to keep all locations open 24 hours bc their contract doesn’t state they have to. Well, why the heck do you brand yourself as 24 Hour Fitness then? They are misleading.

24 hour fitness - Aloma provides you with various opportunities to create the ultimate workout plan.

Has all the ammenities you could want and more, except a punching bag. They have equipment here I havent seen in any other gym in my lifetime of exercising at various gyms. Open 24 hours. Clean facility. Hot tub, sauna, steam room, pool, are all great.

Apparently 24 Hours Fitness is in the business of getting emails, not fitness and health. I just wanted to see what they can offer, 2 minutes to walk around... No, first I had to give them all my information!!!??? I guess to them my email is more valuable than my money. Very, very disappointing and sad.

Has everything you need to get into the shape you’ve always wanted. Extremely friendly staff & clean facility! No judgements only hard work & results.

First of all, the good: Great Gym, it is New, and for the most part, the staff is good. Now the issue I have with them is based on their false promises and lies to get you to sign up with them. My girlfriend and I were debating on which gym to sign up for and decided to check on the new 24 hr Fitness nearby. We had no intentions of signing up, but wanted to check it out. After waiting for 1 hr which I overlooked that day, they showed us around and at the end we told them we weren’t thinking of signing up that day as we also liked other options. The sales rep, beware of him, his name is Philip, went on to offer us a “great” deal if we signed up that day where he lowered our initiation fees and gave us 12 one hour sessions of personal training for half the price if we signed up at that moment. We were hesitant and he kept pressuring us how it was only a deal if we signed up on that day, but he saw we weren’t budging and offered us to lower the initiation fees all the way to $10 for each. So at the end of the day, 2 signups and 12 sessions of personal training for about $400, we thought, that it was a “great” deal and proceeded to sign up the long like 10-20 page contract.Boy were we wrong, the next month, I unexpectedly get billed $600, the other half of the personal training and all the remaining initiation fees. We were never told this, Philip explicitly said it was whatever we paid on that day and then all we had to worry about were the monthly fees. When I approach management about this situation, they pretty much insinuated that I was lying and heard wrong. In my opinion they were trained to handle this exact situation, I spoke to one manager first and then another one and they responded the same way, to the point of using the exact same words which was fishy. When I question them about the lies of the “great” deal, they responded by saying I did get a deal because personal training is usually a little more expensive. But even that doesn’t change the fact about not being told about the second part of the payments. It doesn’t make sense to me to lower my payment at the start just to have to pay the rest NEXT month unless you are trying to fool people into signing. Because by the time you get billed that second time everything is non-refundable.One last thing is that management is extremely young, employees and managers are all basically the same age and friends and I could see how they did not like when I pointed out the lies of Philip, which is probably a close friend. As I was leaving, I asked about where I could go to write a complaint, they told me online but pretty much told me it is a waste of time as the complaint eventually ends up with them. Very disappointed, as it is a great gym in my opinion, but by thinking about short term success they lose out on potential long term customers which isn’t the best way to do business.

Used to love this gym! Member for about a yr and a half now. Signed three people up even over that time. All to be ruined by pig employees that harassed my GF that just signed up. She walked in around 3am to be asked by the front desk “is that guy you come with your BF?” “Cause you’re hot”. Then she says that they followed her around at the point she felt uncomfortable! I will be canceling as soon as I get time to. ITS A GYM! Very minimal conversation should be had with members. 24 maybe thought it was a bar DT.

Just moved to Orlando. Its a pretty convenient drive. I used to go the one in Kissimmee. Had great workout here.

This location as well as Lake Mary will no longer be 24 hours. I usually workout here around 2am due to my job schedule. The only reason why I signed up for this gym was due to it being 24 hours. So are they going to change their name now lol. I‘ve cancelled my membership to find another 24 hour gym.

Most of the staff are rude and lazy the all hang out in front of the entrance, you would think they would be cleaning or doing something more productive. The mens room always smells like urine. They constantly bill me different dates that I didnt agree on. I also over heard the staff make sexual comments to one another when women pass buy more then once and one occasion it was my daughter.

It amazes me the idiotic response people give one star to this gym bc maybe the gym employees are doing their job by asking you to sign in or one person rubbed you the wrong way that works for the gym... This is a multimillion dollar facility that costs a measly 40 a month come on people.... The cleanliness alone is worth the five stars. Im done.

I was visiting a friend in town who was attending a personal training session for a half hour. The front desk attendant was rude from the moment she opened her mouth. Long story short, she essentially said I wasnt welcome to sit in lobby to wait for him unless I was paying for a $25 day pass. After reading several similar reviews, Im surprised anyone frequents this facility with such lousy customer service representatives. In 22 years of gym memberships, I have never dealt with such attitude. Good luck with business, 24 Fitness.

Best gym Ive been to. Good customer service, clean facility, updated equipment and of course 24 hour access.

Locker room feels dirty...the bathing suit dryer has been broken for months. Fix it!

Worst customer service experience Ive ever had. Dealt with one salesperson and two managers including the GM. They have a complete lack of respect for customers.

I went the first week of opening and used my free 3-day trial and as soon as i walked in the club i was not greeted, or was asked if i needed any assistance. i walked myself to the computer to sign in for the 3 days and the 3 girls that were at the counter talking had no regard in helping me, asking me if i needed help NOTHING!!!!! when i asked them if they needed my i.d they said no for what and then said your set you can work out now and didnt even want to give me a tour of the place and after i left didnt care to ask if i wanted to be a member with them after my first visit. customer service SUCKS, but the club is beautiful

Great facility, can be a little crowded but offers everyrhing you need for a good work out.

They sneak an annual membership fee randomly for $50 each person on your account. No other gym does this. Also if you play basketball don’t bother, they rarely have enough to play full court and when you do half of them are “meh” so you get 2 games in and people leave at 8:15 and you’re left standing around bored and wasting your time hoping more people show up. The downtown location is dark on half the court and rarely has enough to run full also. I gave them a chance to refund my $50 and they didn’t so now they’ll lose my $35 a month forever. Great business decision lol. Wife canceled already so they lost both of us. Such potential so much disappointment.

Hello, can you help me? I have one question to you: How much one month train in here?

I like the equipment, wish there was a punching bag. Zumba class was really good. I hate the management and employees. Theres no communication, no factual information and only guesses which waste your time and gas multiple times. If its a 24 hr gym how am I not allowed to use my guest pass at 1 am? I signed up my bf to come with me 2nd day, they said he cant come because its too late? Come in the 3rd and last day, get told his ID isnt valid. They couldnt have mentioned ANYTHING the previous 2 days??? Stupid stuff. I dont think its worth the hassle.

I was on La Fitness for many years. Then J change to 24 Hours Fitness and is so amazing. I hope they have more clubs as well as La Fitness.

Amazing gym to workout,The staff is awesome, especially the front desk (Wilson) The nicest person ever. Really cool guy, Always taking care of me.

Worse gym I ever joined. There’s no point of going to a nice gym if the personal couch couldn’t show up to first 3 appointments.

Good location and staff, well managed, clean, good equipment

Updated 7/5/18The management listened to our complaints and they have changed up the schedule! The classes are now full of variety and awesome! With great classes and the nice cardio and weight equipment, it is the perfect gym combo!I am updating my original review from a year ago. Same complaint though. The gym itself is nice. The equipment and variety of machines is great. It is as clean as a gym can be. If you dont care about classes, this is a great gym choice. If you want classes this is not the best choice because there is no choice. Your choice for classes is either zumba or weight lifting. (aka body pump) There are 16 zumba classes and 8 body pump classes a week. You might find a random piyo or insanity class in there but its tough. Even if you do find a non-zumba class that you like dont get too attached. They go through instructors and classes quickly so one week it is kick boxing, the next it is replaced with Zumba.

The pool is cold at lot of times..and the towels are 5.00 and 25.00 really 24 hr fit so what is the bonus of being a member...🤔Sao I go to this gym and I notice the ceiling fan are on so high I feel like im in the wind outside and I ask one of the ppl who work theres some black guy is the fans need to be on so high and he states yes corporate says we gotta keep them high well I have been in here b4 and they were not on this high so when did this change and its very uncomfortable working out outside inside...this sucks ..

I don’t know what it is about the 24 hour fitnesses in Florida but they’re all garbage. This location has garbage staff and they’re very rude

The place is good and well maintained. Restrooms are usually very clean

Update July 16, 2019 (roughly 8 months since original review).Sadly, Im downgrading my review from 4 stars to 2 stars. Heres why:This gym has gone steadily downhill since it opened. Just bad management. Ive asked 5 times in the last 5 months for them to keep paper towel dispensers full. They routinely run out. Which means equipment doesnt get wiped down by members. And if you dont bring your own towel (few do, including me), then you cant wipe yourself down either. So its a health, cleanliness/sanitation issue. There is probably no simpler task than keeping paper towel dispensers full. And if they cant do the simplest task right, you have to wonder about everything else.Four of the five times Ive said something, its been to a trainer or front desk person...because no manager was on duty! His/her office door was closed, lights off. Incredible that a million dollar facility with dozens and dozens of customers and almost a dozen staff members is operating without a manager on duty at 8:30 in the morning.Its not only paper towels and lack of accountability and supervision (which is a BIG deal). Its also equipment breakdown/lack of maintenance (a few years ago I was a member of Golds Gym - every DAY they had an equipment maintenance person making his rounds - everything worked, all the time, unless it was being worked on).And ultimately, its value. In my original review (below), I was very happy with the value. Not nearly so much anymore. In fact, Id quit tomorrow if there was another gym nearby that had what I need. Im to the point of feeling disgruntled about my $50/month membership fee.Im pretty easy to please. Keep the place clean, equipment operational, necessary items stocked, lights on. I dont need or want anything else. But they cant manage to do even the fundamentals right anymore. Like I said, its sad. Theyre good at taking your money, not so good at upholding their end of the deal.End of updated review.It’s big, mostly clean and well-stocked with equipment. I work out in the mornings and it’s never too crowded. Desk staff greets you at the entrance when you arrive, and wishes you a good day when you leave. Small touch, but appreciated. Floor staff (trainers) have never said a word to me in almost a year. I’m in there 3-5 times a week. I find that strange because every member is a potential client. They have a 4-station olympic lifting platform with plenty of plates. And a 6-station TRX area. Free weight section is very good. I’d like to see them get another power rack, but it’s not a critical need. They have cardio equipment for days. Which is the norm at most large health clubs. The sauna is fantastic. Great way to end a workout. The mens bathroom is large and clean most of the time (need better consistency here). Plenty of lockers.Four issues I’d like to see addressed:1) They need better water pressure in the water fountains. They finally fixed the worst one, so now it’s the best. Hopefully they’ll fix the rest. 2) They make a “team clean” announcement every hour or so, asking staff to re-rack weights, organize and clean up. I’ve never seen staff respond to that call to action. It’s a great idea, but there’s no follow through. 3) Far too many members don’t re-rack their own weights or wipe down equipment when they’re done. This is disrespectful to fellow members. The perps are almost always the younger folks. They’re too busy posting selfies to instagram, i guess. This is primarily the fault of parents, not staff. But I’d like to see the club do more to police this behavior. 4) Keep the bathroom clean, all the time. It’s important.Bottom line: I’ve worked out at dozens and dozens of health clubs over the years. At this price point, this is one of the best. They do the most important things right. So the value is there.