Thank you East Coast Granite for professional work and quick install ! Was very helpful with selecting correct color that will match my cabinets. (Just need to install backslash.) I did remodel myself and Konstantin was very helpful and pointed some mistakes I made while I was installing bottom cabinets. He even assist me with reinstalling one of the cabinets because it was uneven, then few days later my granite top was installed. Guys who installed my granite was very quick and professional. They also installed my black granite sink for me.
One of the best contractor experiences for me ever. Professional, friendly, competitive prices and they show up on time and stay in contact throughout the process. Kayla was amazing throughout the install. All businesses should be this good. Final product install is amazing as well!
Awesome experience every step of the way. A friend recommended East Coast Granite and we were not disappointed.David helped us to pick the right granite at our price point, even talking us down from a more expensive veined piece because of the number of turns on our countertop. The individual that came to put together the template, Dan I believe, was very friendly and professional he also spent some extra time ensuring they understood where I wanted our sink to go.Lastly, the install team did a fantastic job, one of our seams did not line up just right and they didnt try to get away with it, they let me know that they wanted to take the piece back to the shop to ensure a more aligned seam. Because of this I expected they would come back on another day but they showed back up a few hours later.My only gripe is that I wish this could have been done with one seam instead of two, however I have attached a picture of the odd portion of our kitchen and I cannot knock them on the review given the layout was definitely unconventional due to the space.Lastly, we did quote a separate company and one of the key benefits for us was that East Coast prices at least some of its stock products by the square foot. The other company priced by the slab and because we needed about 55 square feet I was quoted for 2 full 60 square foot slabs. If I would have been able to get everything onto one slab I do feel the other company would have been more competitive and I actually had a very positive experience with them as well however, in this instance East Coast definitely had a clear advantage.
Price and product are great; however, pretty much everything else is terrible- communication, management, timeliness, etc. We had an issue with our initial install where there was a miscommunication between the company and the installers. Almost every portion of the process has subcontracted teams and communication/accountability between them are terrible. Upon installation (while the installation team was still there) I brought up the issue and they said to contact East Coast Granite as they couldn’t do anything about it. Upon reviewing my call log, it took 15+ calls to East Coast granite and over a month and a half to have the issue resolved. There were multiple weeks in which we were promised call backs later that day and *nothing*. All we got were excuses from the owner down. However, conveniently when the countertops were finally re-installed and final payment was due, East Coast Granite employees and the owner magically were able to use their phone to request final payment. I would recommend the company based on the product and price but the customer service was terrible.
Very pleased with service and product!! I shopped one other vendor, but the response and professionalism I received from Chelsea was top notch. I completed an online Contact Form, and she responded quickly. We picked out the product and had the installation complete within 2 weeks. The entire process start to finish was great. We had one item to address, and the team from East Coast Granite corrected it quickly. I definitely recommend giving them a call!
The salesperson, Kayla, is very nice and helpful. The large selection of countertops is nice and the installation turn around time was pretty quick. Thanks Kayla and Konstantin
I highly recommend East Coast Granite for new countertops! They have great customer care, a huge selection of stone, and a fast turnaround time. It was a pleasure to work with Konstantin! We want to thank him for the incredible kindness that was shown to us. We sincerely appreciate his efficient, gracious customer service, the level of detail and accountability he demonstrated on this project, and the way he conducted business as a whole. We love our kitchen and bathroom counters! The end result is a space that blows us away every single day. It really does look like something from a home design magazine spread. We really appreciated the quality of service and craftsmanship East Coast Granite provided and whole heartedly recommend them. Thank you Konstantin!
We just recently completed our home renovation. Chelsea with East Coast Granite and the installers were AMAZING. They did everything they said and on the exact time line they promised. Out of all the people we dealt with during this renovation they were the BEST! From measurements to installation they were great. Months later and I still am in awe over the granite. Thanks guys!
I absolutely love the counter tops I bought from East Coast Granite. Chelsea was wonderful to work with and spent time explaining the various materials available. Then she took us to the warehouse where we picked out our particular pieces. We were expecting to wait for the installation after the tech came to measure but Chelsea called us the next day to say she had expedited the installation. We are so happy with our dream kitchen!
I would highly recommend East Coast Granite for new countertops! They have a great selection of stone, fast turn around time, and great customer care! It was such a pleasure to work with Konstantin! Thanks so much East Coast! We will be back!
Chelsea was a huge help and gave spot-on advice!! Install team removed the old without damaging cabinets or walls and the new quartz looks great! So happy with whole process.
I have been doing business with East Coast Granite for pushing 2 years and would highly recommend their services. Their expertise and pride in their work is evident in every project they do. Their great selection and prices as well as the knowledgeable staff make the process of getting new countertops a breeze!
Thank you East Coast Granite for the beautiful granite countertops. The entire process from start to finish with Ashley was amazing. She was pleasant and professional as were the installers. We have recommend the Castle Haynes location to all of our friends and family. Thank you again Ashley and team.
Great service and good pricing! Excellent customer service from David A. Going back for additional countertops!
Chelsea was great to work with. The entire process went very smoothly and I am in love with my new quartz countertops. Highly recommend!
We just want to say we are so happy with our entire experience with East Coast Granite of Wilmington. Constantine was very professional and extremely helpful with choosing the right type of countertops for our new home. The workshop did a fabulous job with all the right cuts and no seams. The installers were great and very professional and making sure to be careful. If you want new countertops, you’ve got to call East Coast Granite of Wilmington, you won’t be sorry. Thanks to all involved. Ann & Bill Daniel
We found a granite that we love for our new kitchen at a great price. East Coast Granite was great to work with from starting out looking at samples, to looking at the actual slabs in their fabrication yard, to installation. Chelsea steered the process and was so helpful and the installers are top notch.
East Coast Granite of Wilmington did an outstanding job on my countertops. From the minute we contacted them they were very professional. We were in the middle of remodeling a house and need get the tops done quickly. They let us come see all of the granite colors to choose from in their inventory. Really appreciated them coming to the house on a Saturday to perform the layout since I was only in town on the weekends.Great job! Thanks
We did our due diligence and searched several granite providers. We saw the excellent reviews from East Coast Granite, Market Street Location, Wilmington. We picked a beautiful stone onsite (image 1). We agreed to the document that there may be variants in the stone. What we got delivered was considerably darker than expected (image 2). This is a problem when you are very detailed oriented like myself. The only option when I called was to have new granite cut and pay for it myself. This was not an option since we were on a time crunch. The island was cut incorrectly, so had to be recut. Delay by several days. Then it was left unlevel. The underlying structures were blamed by the company. At the end of the project we were very frustrated. IMPORTANT TIP: request to pick out your granite slab (this option was not given to me)!!!
Highly recommend East Coast Granite!! David provided amazing customer service throughout the long process of remodeling my kitchen- he always treated us as though we were his most important customers, kept us informed and was great to work with. Chelsea was also great and helped us with a few things along the way. The installation team of Daniel, Joshua & Jose were professional and did a great job. My counters are beautiful and my experience with East Coast exceeded expectations.
Dont go here if your planning to order counter tops in advance of 2 weeks or more for project. Waste a afternoon looking and picking out quartz have home measurements done, only to be told WE CANT GUARANTEE after paying a deposit we will have your slabs in stock for you in 5-6 weeks while your cabinets are being built, what a joke, they must live day to day
Amazing customer service David is very knowledgeable and very entertaining!!!! He knows his stuff.
Guys have big selection of granite tops. Local hardware stores was going to charge me double!! I did shop around and I know for that fact they have the best prices here in town !!! After I ordered granite top from them I was surprised how quick it was ready and under a week I was enjoying my beautiful granite top!! Thank you !!
We are exceptionally pleased with our new granite kitchen counters and highly recommend East Coast Granite in Wilmington. The manager was quite knowledgeable, collaborative and helped select a granite slab that complimented our cabinets. The installation was timely and professionally done.
We love our new granite countertops, everything looks incredible. Professional teamwork from start to finish.Ill definitely recommend them.Thank you guys for a brilliant job.
We have worked with Dave and Chelsea a few times and as a whole the east coast granite team has been awesome! Beautiful products as well!
Just used East Coast Granite for our 3rd project in our master bath. Initially we used them last year for our kitchen remodel and then for new counters at one of our rental properties. Additionally we’ve referred 4 of our neighbors, who have all been pleased. David is super response and pleasant. The installation looks fantastic and the crew was polite, punctual and professional. We will continue to use them for future projects and will also refer!
I was very happy with the finished product. The sales team was very courteous and the turnaround time was phenomenal.
Recently renovated a kitchen and utilized East Coast Granite of Wilmington. The process was simple. David got things started and was extremely friendly on the sales side. The templater was knowledgeable and professional and the team that came in for the install was extremely professional, did great work and was in and out quickly. The counters look great! I would definitely recommend.
Just had new counter tops installed. They look great. Chelsea did a great job helping us pick out tops, coordinating templet guys, installation guys, and dates and times for all work to be done. She text me regularly with updates. Everything went as she said and in a timely manner. The install guys were nice, polite and did great work. Would definitely recommend East Coast Granite. They had the best prices of all the places I visited.Thanks guys.
We are so pleased with our experience with East Coast Granite. Their price was unbeatable, their customer service was top-notch, and the end product is just beautiful! David and Chelsea were accommodating and helpful and the installers were efficient, kind, and skilled professionals. I highly recommend working with this team.
Thank you East Coast Granite of Wilmington for my beautiful new countertops. I Love Love Love them. It was a great experience from beginning to end...we worked with Chelsea and she was AWESOME!!!! She was very professional and knowledgeable. I have been recommending East Coast Granite of Wilmington to everyone that’s interested in granite!
The first contact at East Coast Granite in Wilmington I had was with Chelsea. This company could not possibly be paying her enough. She is professional and shows an amazing knowledge of the product from start to finish. Even more importantly, Chelsea has the most incredible customer service skills, helping me with choices and keeping me updated on every step. (Doesnt hurt that she has a great sense of humor).Our next contact was Shane who came to create the template. He showed that he was an expert in his job and was friendly, as well as professional.I dont remember name of the installers, but I cannot imagine anyone doing a better job. They went above and beyond our expectations and helped alleviate my stress. All in all, I highly recommend East Coast Granite if you want great countertops and outstanding service.
Wow, where do I begin?From the moment I was greeted by Chelsea when I entered the business until the countertops were installed was a true pleasure.Chelsea has such a bubbly, warm presence combine with professional abilities, it was wonderful dealing with her.She was truly helpful answering all questions we had concerning granite versus quartz. We decided on quartz and it is so beautiful, just like the showroom!She kept us updated on everything and anytime I had questions I could text her and she answered right away.I give Chelsea 5 stars ⭐️ across the board in all areas, couldn’t find a better person to work with. She makes you feel like a friend as well as a client.And always happy to see you with a big smile!The installation by friendly and polite guys was a totally seamless process. They were able to do the demo and install in less than 2 hours.Believe me, you won’t go wrong dealing with East Coast Granite for your needs!
East Coast Granite did not disappoint. I was referred to them by a friend. I dealt mainly with Chelsea and she was amazing. She “Gets It”. She took ownership of my kitchen project making sure that I was satisfied and kept in the loop. The work that was done was first class. I saw a gentleman shopping in a home improvement store for countertops and I immediately referred him to East Coast and Chelsea. I rely on google reviews to make decisions. Lookno more you are at the right place.
We have had a great experience with East Coast Granite. Chelsea at the office was amazing to work with, helping us choose the right granite for our kitchen and communicating with us answering our many questions. Today the crew came out and installed the kitchen counter tops, and they were fast, efficient, and did a great job. We are excited that our kitchen is now transformed, and we would highly recommend using this company!Theo and Deb Mayak
From the beginning, East Coast Granite was easy to deal with. Chelsea was on top of things from the moment I inquired via email. Pricing was hundreds lower than anywhere else for the exact same countertops. Measurements, templates, and installation were completed within 3 weeks including a holiday during that time. I highly recommend giving East Coast Granite a chance to impress you as well!
The whole team at East Coast Granite was great to work with. And our new kitchen countertops look amazing. The installers worked quickly, efficiently and professionally and left my kitchen cleaner than when they arrived! I highly recommend East Coast Granite!
This company was a pleasure to work with on getting our new counter tops. They patiently walked us through identifying our current counter tops (we purchased a home that already had granite in it), and ultimately, identifying a new counter top style to put into our kitchen. Chelsea kept in constant communication with us every step of the process so that we never had to wonder what was going on with our ordering, fabrication, and install. But most importantly, when a problem arose as can often happen with any type of renovation, Chelsea worked hard to have it fixed right away with very minimal interruption to our lives. I recommend this company to anyone that wants a great product along with excellent customer service!
Great Customer Service!! Our electrician did not install a wall switch for our garbage disposal. East Coast Granite sent guys over on a Friday evening and they cored a hole in our quartz top for us and we installed a button switch. They didnt have to do this for us but they did! Awesome job!!
I recently purchased a condo in Wilmington and decided to upgrade the bathrooms with granite vanity tops. I visited several suppliers/fabricators and decided on East Coast and was not disappointed. The granite selections are beautiful. The entire staff was competent and professional throughout the process of selecting the perfect granite to the measuring and installation phase. The vanity tops look beautiful and I have received compliments from others both on the beauty of the granite as well as the expert and precise installation. Thanks to David, Chelsea, Constantine and the entire production and installation team!
The most amazing experience ever. Had my countertop work estimatated, measured, installed all less than 2.5 weeks. Chelsea is wonderful to work with and very knowledgeable about all their products.
Worked with Chelsea on new countertops. She was great, very professional and responsive. Love our new granite and the price was amazingly affordable as they had a sale going on during the Covid shutdown. Would highly recommend East Coast Granite.
We shopped several companies when deciding on our source for countertops. Soo glad we found East Coat Granite! From start to finish Chelsea and her team were friendly, professional and extremely knowledgeable, guiding us to the perfect stone choice for our renovation project. She was amazing, working around our hectic construction schedule during the holidays. Everything came in on time and even a little under budget!! We HIGHLY recommend East Coast Granite. Thanks again. We loved working with you and are so happy with our beautiful kitchen!!
Chelsea was wonderful to work with. She was so helpful and patient with us. The installers also did a fantastic job. 5 stars all around.
They were awesome. Nice stone, great install and the installers went above and beyond on a piece of the job that I had not finished properly. Thanks so much!
Working with Dave and Chelsea was a very positive experience. They provided professional advice while keeping our interests top priority. The crews that cut the stone to the ones who install were also impressive and did a great job. I appreciated that Constantine called to get my input before providing the final product. He explained my options and how each would give a different look. He also wanted to make sure the customer was getting the best possible result. We are extremely pleased with our new countertops and felt we had great customer service throughout the process!!
From the moment I walked in and met Chelsea I knew I was in capable, knowledgeable and friendly hands. It was a fairly small project, but she made me feel like it was still a priority. I received an immediate quote, got consistent phone call updates, and the crew showed up when they said they would!! Definitely will use again for our next project.
We went with East Coast for 2 reasons. 1. They maxed out a slab for us saving us a bunch of money & 2. Chelsea was so nice when working with us. I recommend this place to anyone who ask.
These guys were all fantastic to work with. My granite counter tops came out beautiful in my kitchen and both bathrooms. What a huge difference it made in the appearance. Dave and Konstantin in the office were a pleasure to work with and the guys installing the granite did a perfect job and tried very hard to please us. Thanks so much.
My husband and I recently purchased quartz countertops from East Coast Granite and we LOVE them!! They have a great selection to choose from and the installers were quick and efficient! Couldn’t have asked for a better experience, and Chelsea at ECG made it all possible! She was such a HUGE help! Very knowledgeable of product and will help you with whatever questions or concerns you have. Thanks So much ECG!!
We had a superb experience with East Coast Granite of Wilmington. The entire process was easy. They did what they said when they said they would, which is rare these days. Professional and helpful team. The install was great, the quality is second to none.
Very pleased with our experience with East coast granite! The process was so easy to choose, no pressure and wonderful customer service and at a great price! The install staff were professional, courteous, and quick and best of all our counters look amazing!! We are already recommending our friends to this place!
I renovated a very small kitchen and purchased the countertops from East Coast. Dave and Chelsea made me feel like I was doing a million dollar project!! Great to work with them. Countertops look terrific!!!
Chelsea and the team are very easy to work with and delivered on everything they said they would. The price was very competitive and the install was quick and easy. My counters and backsplash look awesome. I would definitely recommend the entire team if you are in the market for new counters.
Very pleased with my new kitchen counter-tops! David was excellent in assisting with design and product selection. The template crew got it spot on, and the installers were awesome. Job well done all the way around.
I have been working with this this company out of Raleigh for the past few years. The staff is great to work with and have made my job as a project manager easy. They have come out to the homes with cabinet samples and designed a new kitchen and measured for new granite counter tops. They were able to answer any questions that anyone could think of. They had gone as far as coming to our office and explaining to the other project managers how the whole process works to make repairs run smooth. Thank you for all the work you have done and look forward to many years to come.
East Coast Granite did a fabulous job on my kitchen. My job had some complicated cuts and they did a great job, very tight seams. They were very thorough and timely. Highly recommend!
From the second I called Konstantin on the phone for the first time till the very end of our kitchen installation it was a true pleasure to do business with them. They absolutely far exceeded any and all expectations we could of ever had from price to friendly to professional these guys brought it all!! We never even thought we could afford granite let alone would we ever have it but they made it possible!!! Our kitchen literally looks like a piece of art... maybe one day we will actually use it instead of just standing and admiring it lol!!! Even the installation guys were awesome!! Quick... Clean... courteous... PROFESSIONAL!!! Honestly folks if you are looking for countertops or any kind of granite give them a call!! I sure will again!!
We had a wonderful experience with Chelsea and the staff. Quality work, professional, and great price. Thank you for making it so easy.
We worked with David and he was fantastic. They were very quick with an estimate and met all our expectations. Our job was done on time and came in under the estimate. I would recommend this company to anyone considering a big or small job!
I cannot say enough about how beautiful my granite countertops turned out from East Coat Granite! From the beginning, they were so informative, friendly and flexible. Not just at the sale, but from the initial quote, to the template to the install, service and professionalism was spot on! I highly recommend and will use again for my next bathroom project!
I am very pleased with professionalism and quality of work from east coast granite of Wilmington. David and his team have something awesome going on! I highly recommend! Thanks for everything!
Best place to buy granite in the region. Konstantin was awesome to work with and paid attention to every detail. Template crew was great and Juan and his installers were top notch !! Could not ask for a better experience !!
We had a great experience with everyone associated with ECG. Dave was helpful and knowledgable on the front end. Chelsea was helpful in between. Konstantin and Vitaly were also very helpful and professional. Hugos team that did the installation were great. Unless you really look for it you cant see the seam. Finally the price was more than fair. We would use ECG for any future projects or highly recommend them to our friends.
Everyone at East Coast Granite of Wilmington, from the sales staff to the installers, was professional at every step of the process. The value of the final product (a granite table top) was exceptional. I would definitely return to them in the future.
Very pleased with our experience buying/installing granite countertop. Chelsea was especially helpful throughout the process.
We had them install quartz in our main home and granite in a rental unit we have. Love the product, love the price and everyone was great to deal with. We’ve recommended to a three people who have used them too!
I highly recommend Eastcoast Granite! From start to finish they were very professional and helpful. I shopped around and realized I wouldn’t get the customer service with any other place. Plus, you can’t beat their prices! Every step of the way they were on time and did a perfect job! If you’re in the market for Granite, Quartz, or other tile options, you NEED to go see them! Thank you Eastcoast Granite for such a wonderful job!!
East coast granite has been great! They have great prices and great staff, from the office to the installers they have been very professional and helpful. My countertops are beautiful and we are very happy.
ECG in ILM was open only two days when we walked in. Ran into a Scot with a sense of humor and a great line of product. Picked our granite on the 1st visit. Template was made and one week later the installers transformed our kitchen exactly the way we wanted it. This is a five star outfit.
This is a wonderful place for all of your countertop needs! They are all very easy to work with and they delivered on time. Actually they were even 30 minutes early! We have absolutely fallen in love with our new granite countertops. Our new dream kitchen is now complete. If we need anything else in the future, we will definitely be using these guys!
Very Knowledgeable and great people. Quality unmatched.
Sales person was very knowledgeable and gave great suggestions
Great prices on stone
Dave was knowledgeable and patient helping us select the granite for our new countertops. Once fabricated, the install team removed our old countertops, meticulously installed the new ones, and thoroughly cleaned up upon completion. I highly recommend East Coast Granite for your countertop needs.
After months of trying to get granite kitchen countertops installed by someone in the Jacksonville area with little success, we found East Coast Granite. The customer service was outstanding, the product was excellent and the workmanship was great. The installers cleaned up after themselves. We would hire this company again.
Amazing service, great prices. Would DEFINITELY recommend.
I really had a great experience with East Coast Granite, staff was friendly and knowledgeable, all our questions were answered promptlytear out of our old counters was done quickly and efficiently, new counters look amazingI would highly recommend them to anyone !!!
I’m completely satisfied with my kitchen and bathroom now. People here met my needs.
Very pleased with my granite! Great job! Best prices in town !!
Was a pleasure to deal with, excellent service, and offered the best price l could find. Thank you.
I had a terrible experience. They installed the granite and it was cut completely wrong with nearly an inch gap from the wall and from connecting to the next slab. I was told that it was my fault and my wall wasn’t straight and that I would have to pay for it to be fixed. My wall is obviously straight and it was their fault for cutting it wrong however they turned it on me. When they did the install they destroyed my drywall and metal frame of the bar causing me to have to fork out several hundred dollars to have it fixed. They took the granite back that was cut incorrectly after fighting with me telling me it was my fault so I was left several more weeks without countertops. They finally came back to install the granite again and decided to cut the granite right outside next to my car and got stone all over it which scratched the car badly and is going to cost $700 to fix and now they are asking for me to pay the amount in full. I am very disappointed and do not recommend East Coast Granite.
Great quality and amazing customer service!
Excellent products and high quality granite countertop services