While the manager was very nice and even reached out to me I couldnt give anymore than 2 stars. The manager was out the day I went in for service. Everyone in there was below professional. They completed half the job then 3 hours later came in to tell me they couldnt do the rest. My windows would not work after getting truck back. Then a worker came out as I was getting back in my truck to ask if they could look inside Bc they dropped their E-cig inside. Gross. As I was inside waiting on my truck I seen one of the workers come out and tell a costumer their car was complete and ready. The costumer looked at worker and said you didnt even rotate my tires thats what he was there for. He sat there watching them the whole time.

My car needed alignment. I went to this place, waited 4 hours to get it done and the manager came out to tell me that his mechanic did a 1/2 alignment job. His mechanic couldnt not take the bolt off so he only did the rear alignment and left the front as is. Then he said that they needed to replace part at cost of $500. I then came home, bought the part for $15, replace it, and all I need is to take it to a honest mechanic to do a simple wheel alignment AGAIN. NEVER do business with precision again.

Not only did it take them 2-2.5 hours to do an oil change on my car. They did not too off all my fluids like the deal I had offered, I had to check before leaving and have the tech who serviced my car fix it. Of course he made excuses the whole time “oh stuff like that is easy to overlook.” But they did not over look my cabin air filter which they tried to charge me 60$ to replace, including 30$ For just labor. I told them no since that’s way too much for an air filter, they put my old one back and now my glove box won’t close. I will not be returning, this place is seriously unprofessional and lacking in care for you or your vehicle.

First time using this place upon one recommendation, described issue (as best as possible)- my car was kept for 2 days, spent almost $1k and car was returned to me with the same problem I had taken it in for. Very unsatisfied with first experience, as a young woman living in a college town I see this as sexist/age scamming- should have stuck with Firestone. Will be returning tomorrow to have my car serviced and repaired correctly as I have paid for it to be.

Excellent service. Excellent price. Very friendly.

Stark difference from the last time I wrote a review. Service was just as great as I always remember it being. Last time must have just been a fluke. This time we were in and out in a short amount of time and again, the service was just as good as it has been the previous several time Ive been to precision. Josh always make sure you are informed of any wait times, and does his best to keep things moving at his shop. Well done. Keep up the good work.

Awesome they are great. I live in Wendell, NC my son had a flat leaving Raleigh after working a show he lives in Hampstead I talked to them very satisfied with what they did ❤❤❤

Did a great job. Inspection on motorcycle, took less than 1/2 hr wait. Friendly folk.

Second time here. They replaced my brake pads. Very happy with their work and competitive prices.Will be back and recommend to family and friends.

Took my truck in to have battery and alternator replaced. Staff was helpful and informative, and i felt that they were careful in choosing the best approach for my truck instead of choosing the most expensive approach first.Good customer service and honest practice.

Poor experience.Poor communicates. Didnt mention coupons.Want recommend noone there.

My family and I have been coming here for 5 years. We are loyal because of Josh. When I was traveling to Charlotte for school we would always come to Precision to get my oil change and he would always make sure everything was okay with the car before I got on the road. I always left with a good peace of mind knowing that my car would not break down in the middle of the road. Thanks Josh, it’s always great to know you have your customers best interest in mind.

Phenomenal employees that are super knowledgeable and eager to share their knowledge with you. Great prices, fast service and very communicative support. They look out for you and try to save you money whenever they can.Cant recommend this shop enough!

We bought a car from carmax and have the max care warranty. Something happened to the engine of the car. We called carmax to set up an appointment. They told us to go to precision tune auto because carmax is backed up and precision is taking the overflow. When we brought the car there we witnessed an employee raise an suv with a roof rack into the garage windows, shattering the windows and raining glass all down the suv. Fast forward to our car. They couldnt fix it because it was still under the Ford warranty so we would have to bring it to Ford. When we picked it up there was a nice new dent on the drivers side that wasnt there when we dropped it off. We asked them if they could fix it since it happened on their property. They said only if the person that dented it told them about it. 🙄 It looks like either a door was opened into it or maybe a piece of equipment hit it. Of course no one said anything so we were told sorry and that was it. So our car sat there for days, was never fixed and left in worse condition than it was when it got there. Not happy with this place at all. The workers are careless and your vehicles are not safe here.

They replaced my water pump and timing belt. They were affordable, had the job completed in a timely manner, and very professional. I will return and highly recommend them. You wont regret it. Great service!

Josh was extremely helpful in getting some warranty work done. Knocked it out in a couple hours. Everything is working great.

I am new in town and was looking for a good, honest and affordable place to maintain and repair my cars and found this shop.They installed my tires and wheel alignment and did a great job, were quick and friendly and have great pricing too.I will recommend family and friends.

Highly recommended Cody if you want mechanical work done to your car!!! Amazing experience overall

First experience today. Very nice and helpful staff.Reasonable prices. Ask for Josh. Nice guy and very helpful.I will be back.Mike K.

I had my car inspected - it was super busy in there but the person at the counter was very friendly and the service quick!

Professionalism, and Honesty at VERY Good Prices! Recommend Them Highly and repeat customers get really great discounts by mail pretty quick. Especially for oil changes and alignments, Precision Tune is Where You Want To Be!!!

They have done more work on my car that I wouldLike to admit! My engine repair and replacement, my issues with my tires and everything in between… they have gone above and beyond every time I come in here. My car will never go to another shop in Wilmington.

Professional, efficient and the kindest techs youll ever get in town. Go no where else before you talk to Josh at Precision Tune.

Josh is amazing ! Visiting from Raleigh and he definitely helped out a lot and saved me a wait and a trip !

Awesome thanks guys excellent customer service and the guys there are great

There like family they got your car if you dont need a oil change they will tell and not charge you . They have decent prices I want go nowhere else the staff and workers very good to me I enjoy going to precision my second home

One of the best shops to go to in Wilmington. Pleasant staff and they work hard to earn your repeat business.

Fast & friendly service. They got me in and out & left me very helpful notes on what my vehicle needed. I recommend them to anyone!

I called to see if I could make an appointment to get an alignment on my truck. The lady said no they only do walk in. Ok, no problem. I brought my truck in around noon, dropped it off. Came back at 5 and no one touched it. No phone call or anything. A few days later I dropped it off again, this time earlier. At 4pm they called and said I needed to replace my lower ball joints before they would do the alignment. Gave me a price of $900. So I took it to Cape Fear muffler and they said they couldn’t find any play in the ball joints, but I had them replaced anyway and it was $300. Then I took it back the next day to get the alignment done. Again, they had it all day I had to pick it up the next day. When I picked it up someone had opened a car door on my 2015 Yukon XL that didn’t have a scratch on it. When I got home I called and asked if anyone had reported it and of corse they didn’t. Overall horrible experience.

I was really happy when I came here. I got 4 tires mounted and balanced with an alignment all for a very good price. It was the best prices I could find in town. And my car has been riding great!

Josh and his team are always friendly and courteous. Very helpful.

I enjoy the upfront quoting and pricing from the shop on S College Rd in Wilmington, NC. The employees always let me know what is urgent and what can wait. I have been able to catch up on all of my maintenance the past several months and have been satisfied with the work of the technicians every visit. I will continue to use this shop as my go to for auto maintenance as long as I live in Wilmington, NC!

Always do an amazing job with my car and are always very straightforward with me.

This has been my go to place for years. Always efficient, only once had to go back, but because they advised a trani check first. Great prices with knowledgeable staff. And you can walk to Waffle House across the way for coffee and a waffle!

They were nice to me and kept me informed along the way as they ran into problems. it was much more expensive and time consuming in the end than I expected but hopefully the car wont give me any more problems for a long time to come.

They always treat their customers good. Fair pricing and they dont take advantage of their customers either!

I have a hybrid car and I had a full synthetic oil change and the tires rotated. They looked my vehicle over from top to bottom said it is running tip top. I can definitely feel the difference after having the service done. Its running much better.

I went in for a brake inspection because they were making awful sounds. They completed the inspection and told me I needed front brake pads and rear brake shoes stating my fronts were at 4mm. They also told me my brake fluid needed a flush because it was brown. They quoted me over $400 so I decided to get a second opinion. I went elsewhere to get a second quote. The second location (meineke) told me I didn’t need anything done to my front brakes and even showed me they were at 7mm. They also showed me my brake fluid and it was clean and not low at all like I was told. This place tried to take advantage of me and charge me for services and parts I didn’t even need. Will not be going to this company ever again as they can’t be trusted.

These guys are great! The only place in town (that I could find) who was open on a Saturday and able to do motorcycle inspections. Got me in immediately and got me out the door expediently! I highly recommend this place!

Precision Tune is the only place I will take my car in the area. I normally stay away from chain shops like this, but this shop has fair prices, timely service, and honest employees that arent trying to rip you off. I highly recommend this place.

Updated 12/2020 5 stars to 2..I can no longer suggest that women use this location. Although I still appreciate 2 of the employees assistance given in the past, I have experienced more problems as a result of faulty repairs in the past 12 months than any one customer should ever have to deal with.The work that they have done on my car in the last year has caused me multiple issues rather than fixing the ones that I have paid thousands of dollars for them to fix/replace. I spent so much time having warrantied items fixed or replaced that I gave up on this location and drove 220+ miles to another PTune . They had to replace a cooling fan that was improperly installed by a mechanic here. That fan has caused a cascade of other failures in my newly installed AC which has caused me to be without AC in the sweltering heat. It pains me to write this review but the quality of the work at this location has plummeted.Twice before getting an oil change I asked for my power steering fluid to be checked because to my eye, the fluid level looked low. There was no mention of there being an issue when the work was completed.. What was a small leak, (as I learned from the out of town PT) has now morphed into a driving hazard that could have been avoided. Had it been checked and the issue addressed last year, I wouldnt be scared to drive my car now because it is no longer a small leak, and I dont know exactly what is causing the fluid to deplete so rapidly. A newly replaced part of the new AC system is rattling loudly but as its under PTs warranty I will have to once again drive the 200 miles to get it fixed.I have done everything prevention wise that I was cautioned that I should to care for my car. My trust in the Wilmingtons location to repair anything has been broken. Its a bitter pill considering how much trust I had given as a female customer.

Great place to get your car fixed and oil changed

Great service and quick for a reasonable price.

Love it ☺️ people are so nice

Went in to get my inspection done, they had it completed very quickly and as always the staff was very friendly. The cost was also very minimal and they changed one of my lights that went out. Wouldnt go anywhere else, they always take care of me!

Great work and I like how they did not try to take advantage. They did the work I really needed done on the car and did the work super fast. I highly recommend this place.

It is not easy finding a good mechanic shop. We are fortunate to have found Percision. They took our rust bucket and helped us get it road safe again. By helping us prioritize what needed to be fixed, we were able save money. I trust these folks with my vehicles. They have not led me astray this far. They are all really sweet (and funny).

These guys always take awesome care of my daughters car needs. She is a college student who is on her own in Wilmington.They have taken care of her car for numerous things including just checking the tire pressure to replacing a transmission. They even take payment over the phone from us. You guys rock!! Thanks for the excellent service.

Oil change was done quick, good customer service

Great service! Friendly, courteous, and professional! I went in for an oil change and they printed off a list of suggested recommendations for my vehicle without any high-pressure sales! In and out in about 1 hour! Highly recommend!!

The person at the check in desk was very courteous AND wearing a mask. The price was great and the speed in which the service was performed.

The employees are always kind and professional. I was greeted right away. During my oil change they found a screw in my tire and fixed it for a reasonable amount. I always recommend Precision Auto Tune. I trust them and as a woman without much car knowledge, that is my number one priority.

Honest and great service

Kendrick, the man working at the front desk, was great. One of the friendliest guys Ive ever met in a customer service position. The work was done quickly and well, and Ill be coming back. The price was right, too, though I have found that Ill sacrifice saving ten bucks for a smoother experience. Precision Auto of Wilmington, however, has a low price and a great experience. Also my dog liked them, and shes a total petting prude.

Went there for a oil leak was told just over 400 to fix got a 2nd opinion and it wasnt what they said it was they were gonna make me pay 200 more for a problem that they wouldnt have even fixed

Great service for a fair price. I am very happy with Precision, they have worked on my cars for 4 years now and they do excellent work. Josh is very knowledgeable.

Never going anywhere else, as long as Im in Wilmington! Ive been taking my vehicle to Precision for about 2 years, and every time I have a very good experience. Josh is amazing, and has always taken the time and consideration when helping me with my vehicles needs. He goes above and beyond in search of parts you may need, and is always keeping you in mind in terms of cost. He was very patient and kind when I had more severe repairs needed for my vehicle, and walked me through the process from start to finish. Ive always been comfortable with the prices, and never feel as though Ive been ripped off or that I have made a bad decision. Both Josh, and his mechanics explain things very thoroughly, and make sure you understand your vehicles situation in full. Tailen at the front desk is always such a pleasure to speak with, as she is always very friendly and helpful. I highly recommend Precision Tune on College Rd. for all your vehicles needs.

Josh and the crew are awesome here. They are always very friendly and professional and do great timely work. Theyre prices are the best around. I cant say enough good things about them. I would highly recommend their services!

I had a great experience here! I got my car inspected & oil changed in about 30 minutes. Plus, the customer service was fantastic! Barry was helpful and kind. Thank you so much!

Ive always had a good experience here. Josh and his team have been dad-approved for this college student, and trust me, thats hard to get! We had a dealer recently try to tell us (after we posted a less than stellar review) that we were being overcharged for something and I knew immediately that it wasnt true. Im always treated respectfully, well-informed, and have never felt taken advantage of even though it would probably not be too hard to do it. Thanks for always taking care of me, Precision Tune!

These guys were awesome! Josh went out of his way to make sure my headlights and tail lights were all installed correctly and the electrical problems were a mystery but he solved them. I would highly recommend them!

Trustworthy auto repair at a fair price with great service too!

Josh was very courteous to me and all the others in there. I had to wait a second to be checked in because a couple other people had just got finished. (He addressed me when I came to the counter explaining about the others in front of me.) He was so great with the elderly gentleman in front of me! Made sure he had someone to take care of his front brakes because they would need it soon. After I was checked in, I walked to a place nearby for lunch (per his suggestion) and it was excellent! He called me as soon as my car got done. It was perfect because I was just walking back from lunch!! I’ll be going to them from now on; not the dealership!! Easy to get to and the genuinely care about servicing your vehicle!

Initially brought my vehicle in for service & to refurbish headlights. Since the headlights were so old, the refurbishment didn’t help as much as we hoped so they recommended purchasing the parts & they could do the install. Gave a great rate & did an amazing job! 5-star service for sure! Highly recommend them!

I have the car max extended warranty on my van brought it in for what seemed like a quick compressor change and to our surprise we threw a rod. Josh and his crew processed the claim found us a new motor had us in a rental car. They kept us in the loop with our warranty claim and made this a quick and easy turn around

The staff here was so nice and so helpful! Cannot say enough nice things about them! Will be a repeat customer for sure.

A/c was blowing hot air. had 2 have a few pieces replaced. Great service all around!!

Very experienced mechanic who knew exactly what to do and do it correctly the first time.

Excellent customer service everytime I visit this shop for oil changes, tire rotations and inspections. Josh, the manager always go above and beyond to keep the customers well-informed and satisfied. Highly recommend this place!!

I’m always confident that the car I take to this store will be serviced carefully and professionally. Thank you, Josh, for making our experience a pleasant one. -Travis J Martin

They have always taken care of what my car needs at a fair price. The few times they have not had an part I need in stock, they have been able to refer me elsewhere or have the part delivered quickly.

Great prices, great service. Highly recommend. Josh is incredibly knowledgeable.

Ive been to Precision Tune a couple times now and let me just say, I wont go anywhere else. Josh is great. Prices are fair and work is thorough. So grateful to have a shop nearby that cares about the community!

Loved there service

Highly recommended!! Great group of guys here. Knowledgeable honest and polite, very organized. Lowest prices in town! Thanks so much Josh!!!

I wanted to wait a good six months before writing this review, just in case I was wrong and they were right. Turns out I made the right choice to go elsewhere for my auto repair. The $1100.00 engine overhaul Precision Tune had written up to stiff me for was in no way, shape, or form needed. My cars been running like a charm after a $250 coil replaced by a far less crooked mechanic. You like these guys at Precision? Ill let you send their kids to college.

I was able to be seen same-day and my car was ready 2 hours early. Everyone was very polite and friendly. I would definitely recommend!

As usual people at Precision are the best...grat service in a timely manner and the dont gauge you.

Josh, the manager of Precision, was more than helpful and went out of his way to help me. What I thought was going to be an easy repair, became a nightmare. Not only did Josh make sure I did not drive my car that was definitely not drive-able, he called around to different part stores to help me get the best deal, and even discussed the repairs/costs with my dad when it became overwhelming. I cannot thank you enough! You went above and beyond and actually showed compassion. The sweet woman at the desk was very helpful as well. Thanks again!

Good service. Went in for a new alignment and needed a couple new front tires. They took a little over an hour to do it but that’s understandable. I would recommend this place to a friend or family member for auto care. Pricing seems reasonable and they don’t try to upsell you to products you don’t need like many other auto shops. Everyone working there was very down to earth and seemed to be enjoying their job.

My Mom and I have been going to this Precision Tune for several years. The prices are straight forward and honest.We have family in Charlotte that own an auto mechanic and big rig repair place. When we have to pay for something more than an oil change we sometimes call them. They agree we are getting a good price for the services rendered from Precision Tune.I especially appreciate the time they take to explain things to my Mom who is a bit older.Not a bad place to spend a few hours if youre stuck either.

My back passenger tire was measuring low so i went in hoping there wasn’t a hole in the tire. The manager was so helpful! It’s very busy on Saturdays but this man was patient and kind with everyone who walked in the door. I will definitely be back! Great customer service!!

Clean inside, fast service for vehicles, and always friendly

The guy at precision was amazing. He saved me money and replaced both my headlight casings in so much less time then o assumed. They are great!!

Precision was SO helpful with me today!!! They are honest and friendly. They didn’t try and overcharge me or tell me I needed things I didn’t, as most places do. I highly recommend this place. 10/10

I have taken two vehicles to precision tune in the last week. I used to go to Midas due to the convenience factor of them being right across the street from my house, but from now on I will be taking all vehicles to precision. Great prices and great work. I highly recommend them.

I chose this because of all the great reviews on trustworthiness, but unfortunately it proved otherwise. I went there for a routine oil change and they told me that my brake pads were being ground down due to my calipers and told me I need to replace them. Unfortunately I wasn’t in the financial position to do both so I started with the brake pads. Recently I went to the dealership and asked them to check the calipers and brakes thinking I will have to replace them, and they said the calipers were in perfect condition. I, as a woman, am over going to an auto care center and taken advantage of because of my lack of knowledge. Luckily I saved $900 because I opted out of a false diagnostic.

SERIOUSLY, AVOID THIS PLACE! Read the other reviews but also consider mine. The deal is they reel you in with a sweet coupon ($16-$19 for oil change). Well in the $19 oil change Premium service, they also check/top off fluids and rotate tires. Well they rotated the tires alright but broke one lug nut stem completely off and didnt tighten the others on my rear wheel. I nearly lost the tire on my way home and got into a serious accident. AVOID people, seriously. How could you call yourself a professional when not only do you break off a lug stem, but also forget to tighten the rest of the lug nuts? Serious issues with quality. I also have no trouble believing they mess with your vehicle so you have to return to have it repaired. My wife and I both noticed things happening to our cars mysteriously after the fact we took it to this place. AVOID Precision Tune S. College in Wilmington. Dont fall for their good deal on oil changes like we did (and countless others).

I’ve been bringing my car in for a couple yrs now . Mostly oil changes & a few other issues I’ve had.I’ve never had a bad experience here.The guys are always nice, knowledgeable, work pretty quick & I feel comfortable saying ... they’re not out to cheat anyone. They’ve always helped fix any issue my car has had .I would recommend bringing your car here!!Thank you guys for your hard work!!I could be a sister, mom or daughter !!And you take care of me like I was just that!!See ya next time !

My husband and I have been taking our cars and truck to get inspected and worked on for years. We had work completed on 99 Camry, 95 Ford truck and today 95 Camry. The prices have always been reasonable. Today, unfortunately we got ready to leave and the car would not start. One of their mechanics came out to try to fix the problem with the battery. He was not able to fix it and he went into the shop and came out with a battery. He installed an Interstate battery. I went in to pay for the battery and the response was Merry Christmas. I got into my car to head home and cried. Thank you Will and your staff for the wonderful service you have given us over the years. We appreciate all of you. Thank you again. Merry Christmas to you all.

I have taken all my cars here for 15 years and the service has always been top notch. The staff is courteous and helpful. I highly recommend Precision tune for anyone needing car service or repairs.

Told me 45 minutes to an hour for an oil change. So far I have waited 45 minutes and then an hour.

Really good people who know what they are doing. Prices are better than anyone in town. Thanks guys definitely would recommend them for all your auto care needs.

I went in to simply get a oil change; Only to find out i needed brakes..4 new tires and other things. I was stressed because there was no way I could afford all the matinence it needed. But the staff was great. Josh was very transparent with me about what to PRIORITIZE since I couldnt get it done all at once. I dropped my car off, when I picked it up it operated like a totally new vehicle. I was THOROUGHLY impressed. Staff even called me to see if it was running to my liking. I assured them that it was perfect. I would NEVER take my car else where again.

Very courteous very affordable. My dealership wanted $200.00 for oil change inspection tire rotation and oil filter.Will be returning for future oil changes

Listen, I live in Wilmington for 15 years and have owned 4 used cars in that time frame. I have done my fair share of shopping around for a fair auto shop. In those years nothing compares to the service I have received from Precision Tune. The manager, Josh Hines knows me by name every time I stop in. They are honest and fair and the only quick service shop I’d ever recommend in Wilmington, trust me in my 15 years I’ve been to plenty.. If you’re lookin my for a fair & honest auto shop- this should be the first place you want visit.

We have been taking my cars to this location for years. My most recent visit will now cause me to NEVER return. My sons car barely made it to the shop. When they looked at it we were told that the radiator and thermostat needed to be replaced for $662. We had a coupon and were able to have the cost reduced to $600. Unfortunately, we are in a difficult place right now with only one person working in our household and the $600 was an extreme stretch but we told them to fix the car. We were told that its possible the head gasket may be blown and I was concerned and asked a family member that is a mechanic to contact the shop to see if I should spend the money. After speaking to them, he agreed it would be okay. The work was done and as soon as my son left the shop the car was overheating and when they called my husband they said You win some, you lose some and this time you lost. You can bring the car back for a new engine that is normally $4000 but we will knock off the $600 and it will only be $3400. NO THANK YOU. So, were now out $600 that we didnt have and down a car. Sadly, my review would have been 5 star prior to this experience because every other experience with Precision was great. Now they have lost my business after 5 years and 3 vehicles. I hope it was worth it.

Its always a pleasure to come see Josh. His the man to talk to if you have any questions.

Weve been going here for years and have taken 4 different cars here, I love this place!Josh is awesome. I use to go to the dealership for a peace of mind, now I trust them over the dealership. My husband and I have always received honest, educational and prompt service.Pleasing me is hard but theyve done it every time!We truly love you precision tune!-The HAGERMANS (Diyya & Rob)

Service was very quick. Thanks Precision Tune!!!