I was surprised that prices here were cheaper than in non dealerships on parts ! Staff was Amazing. George was helping me, felt like it was friend that I new for a while and he made sure I will not leave disappointed. I will definitely recommend Koons

I would like to give a huge THANK YOU to the service department for providing good quality service and also taking the time to address some small minor issues with my vehicle without me asking. They even fixed one of my rear windows that was not working at all. They also cleaned my vehicle inside and out. I feel the love everyone I go there for service. My vehicle is over 10 years old but still drives like a champ. I will always be a LEXUS fan forever! A huge thank me you to my advisor George for allowing me to bring my car in such short notice for battery replacement and oil change.

My experience with Koon Lexus service was nothing but professional. Took care of me from beginning to end and I felt valued as a customer. Ronald definitely listened to the voice of the customer and I am satisfied. Thank you Ronald and service team for the warm friendly environment.

Had software update. My car was done within the time I was told. There was great communication with updates. I can’t say enough about how courteous, helpful and friendly everyone was. Ron was fantastic in directing me as it was my first time there. He was super friendly and a pleasure to speak with. My car was clean when I got it back. I will come back again for service.

I was very unhappy with concierge service. They recommended I try it instead of waiting for the service. I was scheduled for a Monday and on the Friday before they rescheduled me for the following Friday. I was told 11am . They showed up at 1 and when I called at 12:15 to see if they were still coming the man on the we phone was rude and told me they have a 2 hour window. Then at 6:30 after I tried to call them only to find out they were closed George called an a told me they hadnt even looked at it and wouldnt get to it until Monday since it got to them so late - their fault not mine. If you dont have the staff to do the work DONT SCHEDULE IT!

Mr. George Shaer provided me with excellent customer service. He was very knowledgeable and very helpful providing me with details on the issues with my vehicle. He took the time also to provide alternative solutions and recommended services based on my maintenance history. I will definitely return for follow up services! Completely satisfied!

I called for an appointment to get my oil changed. The lady told me there was a slot open for 11:15 am so I took it. I arrived exactly at 11:15 am. The tech quickly checked me in and sent me towards the service write-up area. After about a 10-min wait, I told the service writer that I was there for just an oil and filter change nothing more. No need to wash the car (I just washed it the day prior), and no need to deal with the cabin and engine air filters as I do them myself.Service writer said, Okay itll be 90 minutes. I replied, 90 minutes? To change the oil? He stated that well, they wash the car and vacuum to which I reminded him I didnt need any of that done so then he said, Okay then, one hour.After waiting for 1 hour I texted him asking what was up. He soon found me in the waiting area and said they were a bit behind and apologized for the wait. After the 2nd hour, I was ready to explode. I even walked to the service area door to see if I could see my car. The tech was just getting into it to bring it out front.When I got back into the service writer area to close everything out, I told him that it was ridiculous that it took 2 hours to get an oil change. He replied that it didnt take 2 hours as the car doesnt immediately go back for service. I replied that it did take two hours because I WAITED two hours. I wondered what the purpose of making an appointment was if it can go back for the service whenever after I arrived.🙄 And to be that backed up after only a half a day clearly shows that their appointment system is severely flawed. To top it off, the receipt said that they washed and vacuumed the car, but that didnt happen as I requested. So then why did they say they did?I have changed the oil and filters in nearly every vehicle Ive owned for years. It takes 15 minutes at the most.Needless to say, I will never ever be back. 😡 Too bad, too. I was really drooling over the LC500.

Good, responsive service, but over $500 for 15k maintenance. A lot was done, but still...Also I was waiting more than 10 minutes, both after I arrived and as I waited for the car.

Service was great. George was extremely helpful. I m rating George a 5 star.

We have a 2005 Lexus sedan that has been a great car. We needed our Pa inspection and 110,000 service. We were very glad to be able to pick up a loaner car. This also gave us a chance to try out the Lexis SUV hybrid ( what a nice car!). George Shaer was our customer service representative. We loved that we could communicate directly George during the day and could pay for the work before we picked it up. We also told George we had a broken case on one of our ignition keys and had been told it would cost hundreds of dollars to order a new one. He told us to bring it in and if electronics worked they could replace the case and grind a new key for $70. We went home very happy! THEN we discovered we had left a purchase in the back of the loaner. We called George’s personal cell ( which he gives to all customers) and he was able to rescue our package and had it delivered to our house. We have never had this kind of personal, kind, individual service from a car dealership!! When we replace this car we will definitely buy a Lexus and take it for service with this dealer!

George was a complete pleasure to work with as I planned to have my car serviced. He was extremely patient and insightful on making certain that I remained in budget while still satisfying the safety needs of my vehicle. As an added convenience, he also personally dropped off my vehicle to my home.

The service staff at Koons was very professional and made sure my experience was a positive one. I brought my car in for a recall and was given a brand new loaner car to drive to work. The job was finished by lunchtime and I stopped in to pick my car up and talk with sales about a new vehicle… they were extremely helpful and professional as well. As a younger guy, the level of respect I was given at Koons Lexus has been unmatched by any other dealership I have ever been to. I would highly recommend their beautiful dealership to anybody who needs service, parts, or is in the market for a new/preowned Lexus.

Excellent customer service! Thank you George for paying attention to detail and ensuring everything was top notch. Great job to the mechanic team.

I dropped it off to get an oil change. I noticed that after the service was completed the maintenance light was still on. So I had to drive the car back around into the service line then wait again for customers being serviced to explain my issue with the service representative. After I explained my issue he had the auto valet attendant attempt to “reset” my car, he wasn’t successful trying it so he called in another service person to drive my car back into the service area for a technician to reset my maintenance alert. Not to complain but if you took your vehicle to Lexus and that occurred how would you feel based on your expectation of Lexus?

I appreciate the automated services to remind you when service is due. Its also a great was to communicate. I wasnt able to use loaner service as scheduled but they rescheduled me quickly for an in person appointment. The person that took care of me was thorough.

Disorganized and not focused on customer service, especially compared to other Lexus dealerships. Dealership offers concierge pick-up/delivery of vehicle (which is a nice benefit) but comes at the cost of frustration.Day 1 Thursday: Car was scheduled to be picked up between 9-11am, as they give a 2-hour window. 12:30pm rolls on and no call, no pick-up. After several attempts to contact dealership to find out what happened/what’s the plan, they finally call back at 1:30pm and offer all the excuses possible without a simple apology. They finally pick up the car at 3:30pm. At this point, for an oil change and tire rotation they can’t return the car the same day - which I’m less concerned about since they leave a rental.Day 2 Friday: No call in the morning. They finally reach out at 3:30pm to recommend a few other repairs/routine maintenance items, which I had known about and figured since it’s at the dealership already wanted them take care of. At 5:00pm they complete car, invoice me and notify me that they can’t deliver today because of how late it is. No problem, since I still have a loaner. They were going to call in morning to arrange for drop off since I had informed them that I had to be somewhere at 230pm the next day.Day 3 Saturday: No call in morning. I couldn’t reach anyone until 12pm. They finally call me back at 1:30pm telling me that people didn’t show up for work, it’s crazy there and the manager even said he’s just a pawn delivering news at this point. I said fine,No problem I can be back at 3-330pm if they can deliver it then. He begins to argue with me that it can’t be delivered then and can only be delivered at 230pm which happens to be the only time I couldn’t be available and that info had been communicated to Sean (my advisor and asst mgr) and the lady I spoke with at 12. He tells me to figure it out or they won’t deliver the car until Monday since they’re closed on Sundays.This was not a pleasant call by any measure. Especially with being so flexible and understanding up to this point.I escalate the situation to the dealership Director,Joe, and he calls me back and apologies, and agrees to deliver the car back by 3. At 3:20pm my car is delivered and the woman/front receptionist (which is crazy to me) is beyond apologetic and is telling me how dysfunctional it is right now and I shouldn’t have had to go through all that. Honestly, I wasn’t even mad at this point - just disappointed that I’ve been to this Lexus dealership many times now and it’s been getting progressive worse in terms of experience, customer service and down right professionalism.Mind you, I also requested an appraisal but I’ve been looking at buying a new SUV from them. No appraisal. No sales call. Nothing. They just don’t want the busy. Period.

As always George Shaer in the service department went above and beyond ! He continues to give excellent customer service- highly recommend!

I want to give a shout out to Ron Davis for the outstanding service he deserve 5 stars!!!

It is always a pleasure taking my SUV to KOONS for service. Upon my arrival without delay I was greeted with a welcoming smile from George Shaer. He reviewed the history of my vehicle and noted on the work I requested. Through the repair process George kept me informed with texts and calls.I have dealt with George over the years for service to my vehicle and it is always a pleasure working with him.Kudos to George for his continued professionalism and dedicated service.E Joseph

I’ve owned “luxury” cars over the past 30 years. Lincoln, Cadillac, Infinity, BMW, Mercedes and now Lexus. So far my 20, ES350 has performed as expected but I’m sorry to say my service experience has not lived up to the standards that I’ve become accustomed to with “luxury” car brands.I call to set an appointment, no one calls me back.I ask to be called and informed of the charges for my service, no one calls.I reserve a loner, when one is available it’s always dirty, not even vacuumed.When I pick up my car, I just sit there until someone becomes available!The service here is NO WHERE close to my previous service experience with Lexus competitors!It’s taken me 4 services to come to this conclusion but the service does not match the car or the price I’m paying for it!

Koons Lexus of Wilmington continues to service their clients to the best of their ability in really rough uncharted times. I always know I am in excellent hands with Koons. My service advisor Danielle Stevens deserves a shout out for always striving to make this right. She truly cares. Thank you!

Five stars (highest rating). The service technician, George, was exceptional. I called the day before, he scheduled me and the reception process went smoothly greatly assisted by Mark who always seems to remember me and greet me with enthusiasm. George was on top of paperwork, had a loaner car perfectly situated for me, and got me out and on to work quickly. He notified me promptly when service was complete, perfectly briefed me on benefits of the service and promptly got me out the door. His knowledge of the car, his efficiency, his friendliness and professionalism were superb

George was great to deal with. He is a true professional and understands customer service. Car was finished right when he said it would be. I appreciate his efforts.

Since Koons is the only Lexus dealer in Delaware and it is a bit of a trip to go to there from hone it was really nice that they offered free pick up and delivery to service my EX 350.Service agent Sean was very helpful and sounded knowledgeable.Service work was good and quick.The only down side is the communications from the shop to me as far as pick up and delivery times.

Donna was an amazing sales person. Attentive, responsive, listened to what we needed and delivered. Very expeditious service to meet our busy lifestyle.

Routine maintenance visit. I always leave confident my car is in tip-top shape after service at this dealership. My service manager, George Shaer, is very professional and courteous and takes the time to explain exactly what services will be preformed and keeps me updated on the progress while I wait in the nicely appointed customer waiting area.

Koons Lexus is too notch. Very professional and accommodating, with excellent communication. Everything from the sale thru several years of service has been excellent. I would highly recommend to anyone looking for a great experience buying or servicing a Lexus.

Chris Pentz, Service Advisor does a great job each & every time. He explains the process, the pricing & the timing. He listens, asks questions & keeps you informed throughout. Michael Denney is a super mechanic, also checking to make sure he understands your concerns.

Very good service. On time and very professional

Once car was picked up, all went well. But arranging for “concierge “ service was difficult. First I got a text reminding me of need for service and asking if a particular day was convenient. I said “ no “. Then I got a text asking if there was another day that would work. I responded with a suggested date and added that I would like concierge service. I never got a response. Then I got an email again reminding of the need for service. This time I replied on line again suggesting a date and asking for concierge. Again no response. Finally, days later I called Koons. I followed the prompts to service and then pick up and delivery. The phone rang and rang until it disconnected. This happened in two different days. So I gave up and called asking for the regular service schedule. I mentioned I wanted concierge and was told someone would be in touch but that I had a 9:45 am appointment. The day before my appointment I got a text reminding me of the 9:45 appointment but no mention of when the cat would be picked up. I responded asking when. I got a response saying sometime between 9:45 and 12:45, which seemed odd given the 9:45 appointment. The car was picked up about 10:45 with no call to say they were coming. The driver ( and the one who returned the car) was very polite and professional and from then on all went well. But if Koons is serious about offering concierge service and really wants it to be an option for customers, it should do something to make it easier to schedule.

Sean Brigham took great care of my service request. I needed two new key fobs since the ones I had fell apart (my vehicle is a well used 2008). The parts were available to cut two new keys and they were able to save me some money based on the parts I had which was much appreciated! Thanks again!

Service was great as always. My advisor George was exceptional, very nice and knowledgeable. It was pleasure to talk to him

I am kept up to date with everything. When they leave the shop to pick up my car, until the time they drop it back off, they keep me informed of what is happening. They call, text or email to let me know the status. I never have to wonder what is happening. They always accommodate working around my schedule and I really appreciate it. Great Customer Service goes a long way.

See customer experience representative George Shaer when you visit Koons Lexus of Wilmington. This gentleman offers the very best in service and is an amazing steward of the Lexus brand.

Excellent communication and updates with Danielle and driver. Picked up my RC, left a new loaner and returned on time. I have used othwr Lexus dealers across the country, this us by far the best!!!#Barb

I went to get a tire worked on that I purchased from them not even a year ago due to an issue with the tire itself after purchase. I had been given the impression that I would be covered if anything were to be wrong with the tire when I originally purchased the tire. Upon returning the the shop I had been advised before they even checked my tire that it is not their problem, that they do not cover my brand tires that I PURCHASED FROM THEM and I would have to reach out to the company’s’ corporate to have them assist me with my issue. Then in that same sentence proceeded to offer me tires to purchase again due to their already poor work. It is about nothing but money with this Koons Lexus of Wilmington shop and they will try to trick you and work you to get every last cent they can. Nothing but a scam with an autoshop.

Service was great! - service Team is always a pleasure to work with, drivers are friendly and courteous when picking up and dropping off my vehicle

Danielle Stevens was my Service Advisor. Danielle was very professional and knowledgeable. She answered all my questions and explained, in detail, so there were no surprises on the work being accomplished and the approximate costs. She kept me informed through the entire process. I would recommend Koons Lexus of Wilmington.

The pick up service was great! Danielle was a big help answering all my questions. My only complaint was that $15 cash that I kept in the change holder in case disappeared at some point in the process, but I should have remembered to take that out prior to the maintenance.

Joe Sweitzer (service director) is a wonderful, knowledgeable, and extremely kind representation of what LEXUS should hold as a employee standard. I had terrible experiences in the past with other representatives and service visits. He took the time to hear all concerns and go above and beyond to assure I was taken care of. Truly feel valued again at Koons Lexus of Wilmington. So thankful to have met Joe, and will continue to share my experience with my family and friends who are interested in a new vehicle or services!

I always receive great service when I have taken any of my Lexus vehicles to Koons for service. I feel like they remember people and keep you updated on what your car needs and they only tell you to get services when it is necessary. I see the same representative for service - George Shaer, and it is also nice having a dedicated service advisor. He is always very helpful and efficient. I look forward to my next purchase from this dealershipAs the other reviews mentioned there was some difficulty setting up a concierge pick up, like I had easily done so in the past. This is no reflection on the service team or sales reps. Not sure if they are experiencing some issues with setting up concierge pick ups but the lady that called me said she was not able to access that option. I hope they can make this easy again but I still give them 5 stars!

Great service. Our service advisor George is very detailed and thorough. He keeps us updated as repairs are required/completed. We always ask for him when we call. All repairs are done as requested.

Koons Lexus makes everything easy … from scheduling, to pick up to drop off things were hassle free. The service team stats in touch every step of the way.In addition to the excellent servicing of the car, a big bonus includes the door to door delivery of the car as well as having a loaner car brought to the front door .

Provided an estimate of cost before starting work. Kept me informed as to progress of repairs and maintenance. Friendly and courteous representative.

The team at Koons Lexus went above and beyond to get my car back to me. They did an excellent job. I appreciate their commitment to quality and customer service!

Very professional, thorough, caring and considerate. Explained everything being done to my car, and was not overcharged.

Koon’s was very professional and actually early for my cars scheduled pick up. The man who picked up my cars was very sweet and professional. Same goes for George my service writer. He kept me informed of the status on my car at all times.

The people were nice and the service itself was fine (as far as I know) but the concierge was very mismanaged. They were supposed to pick up my car for a 8:30 am appointment. I was told to be ready by 8am. By 10 am no one had showed up so I called and they had not left yet. They said they would send the next driver back which should be within the half hour. At 11:30 still no one had left. They called finally at 12 noon and said a driver was leaving in the next few minutes from 25 minutes away. I called again at 1:15 since no one had shown yet. Finally at 1:30pm a driver showed up to get my car for my 8:30 am appointment. Not only were they incredibly late but the dishonest communication caused me to wait around all day and delay the things I needed to do (the whole point of the concierge). Also when they returned my car (two days later after simple general maintenance) the gas tank was completely empty.

Sean was an exceptional service representative. He was quick, efficient, professional and he got me back on the road safely. Great service experience. If I have any other out of state needs I will go to this dealership.

George Shaer was straight to the point, no beating around the bush service. I really appreciate that and well be looking forward to seeing Mr Shaer at my next service appointments.

I had a regular 135k miles appointment. Everything was done in a timely manner including additionally recommended maintenance items. It was not cheap but the dealership added a nice touch and dropped off my car at my house instead of me driving to pick it up. Which I appreciated given how busy my day was. Thank you, George!

George Shaer is perhaps the best Service Representative I’ve had at Koons Lexus, Wilmington. He’s an excellent listener, pleasant and professional in his explanations, and very accommodating to my needs for my RX. I look forward to dealing only with Mr Shaer during my next Service visit.

George our service advisor makes the difference!He is professional, courteous, and so detail oriented!! He manages multiple tasks at once, but makes you feel like you are the only customer he waiting on.He also reviews your Lexus past history and makes recommendations for repairs including future ones.I drive 2 hours to this dealership ( Koons’ Lexus of Wilmington DE) for repairs and have purchased 2 vehicles from them .That tells you a great deal about their attention to details .I give George a 5 star rating of EXCELLENT!He earns the highest rating!!

I waited while my 2021 Lexus was serviced. After about 2 hours my car was returned to the service area. Service manager never told me what they did to correct trunk lid problem. After another 45 minutes I asked about the car and was given a receipt and told service had been completed. No one ever told me status of work on my car or if it had been completed. I noticed service agent going for coffee several times so they couldnt have been very busy.Seat position and air conditioning controls had been reset and not returned to their original positions.

There was a recall of some sort and Sean in service stepped up and was instrumental in resolving this issue while his plate was quite full, Sean made us feel as if we were the only ones in the building, a feat lost in todays business world.One of his coworkers who was viciously rude and unprofessional, seemed impressed by the way that sean took charge from inception to resolution.Sean apologized to us for the manner in which this coworker behaved as it was glaring and blinding to my wife myself and several coworkers. Sean remained undaunted in his approach to resolving our mechanical nightmare. He continued to search for the best approach to make this ho away..This is my 3rd lexus dating back to the eRlt 1990s. Sean assured me that wed measure twice and final cut once.Its his I can help you attitude that kept me in the drivers seat

Took me at my appointment time and, as always, were prompt, curtious and performed the required maintenance items to my satisfaction.

Koons’ valet service is the best!Since 2008 they have serviced And picked my car up, always left me a new Lexus to drive for the day, and returned my car when it was done. My Lexus is alway returned washed and vacuumed and looks brand new!Their customer service is wonderful and Danielle is great!ThanksRobert Earl Rodgers

It was time for my scheduled maintenance service. George, the service manager reached out to me by email, text and usps to notify me. Since the pandemic I have used their pick up and drop off service. The process is quick and easy. They work around your schedule. The driver picking up my car was very polite and professional. The loaner car was very, very nice, 2021 NX300 h. Due to staff shortage my car was not returned until the next day. I was at a doctors appointment when the driver arrived at my home. The driver contacted me and was advised of my new location. She was very professional and met me at Chestnut Hill Hospital. I tried to apologize for change in drop off location. She smiled and said no worries it was fine. The change added at least an additional 30 minutes to the time frame for the exchange and the driver was so pleasant. The whole process was excellent.

I wanted a noise that sounded like a door window glass rattling. Seemed like a bigger problem than it turned out to be… I pictured taking the door apart, did-engaging the airbag, etc. After a road test by a Lexus mechanic, it turned out to be a very simple problem. Fixed for $0 . I left happy.

The service experiences at Lexus are always second to none. I will literally never buy a different brand car because of it. They offer home pickup of your vehicle, and drop off a loaner - what a convenience! My GX was due for routine maintenance, they dropped off a clean loaner, on time, and I was on with my day. They send texts and emails to let you know the progress on the work, and our service lead George couldn’t be more personable, polite, or professional! Car was returned, fully detailed, and looks brand new.

Excellent experience with George Shaer, Service Advisor. He explains everything and provides excellent service!

I always base my future vehicle purchases on how the service department treats their customers. My past experiences with Koons service department have been subpar, the service reps are always miserable. However, my last experience with Chris was great, he’s pleasant and keeps me posted on my cars status, in the future I will choose to work with Chris, the other service reps can learn a thing or two about “customer service” from Chris.

Quick service...Danielle let me know what things were needed to keep my lexus rolling in top shape! They treat you special and professional...Danielle and Koons are great I. The service they provide. Keep up the good work!

I requested at least 2 days prior to them talking my car what it would cost for maintenance. They did not give me a price until they had the car. I had to negotiate a price I did not feel comfortable with

This was the first time I used their pick up and delivery service and it was seamless. They really do cater to your needs and they are very professional. They are very thorough when explaining services needed and options available.

Great facility with great people working there. Kim and her team do a great job and are very knowledgeable. I will definitely recommend!

They were very courteous and professional at all times. I enjoy using this dealership for service maintenance.,especially Danielle!

Excellent service as always. Thank you Rob for your professionalism and revommendations/guidance.. A+

George was very polite and efficient. Many thanks!

Wonderful experience all around, very professional and friendly service. Everything was clearly explained and options given. I waited in the very nice waiting area where it was easy to work. They kept me informed of the progress. My car was washed as a bonus.

The customer service was wonderful. They picked up my car which is an hour away did the recall service on it and left me a loaner car and brought my car back the same day. Very courteous staff. I am very happy with their service. And the dealership in general very nice.

The service attendant assigned to me behaved as if the business was a store front operated by Jack legs.Once I arrived with the car, after making my appointment online and signing up for a loaner, this attendant confirmed my online appointment then said, he would like to tell me he was George Clooney but that wouldnt be true. Basically my online appointment would be honored but there would be no loaner car.He then told me after looking at the car he noticed temporary tags. Had I put gas in the car recently? Perhaps I did not tighten the gas cap thus the reason for the check engine lights.After the car was diagnostically checked by the tech, the attendant now speaks to me as if I am a human being and informs me there were 17 codes displayed showing there was an electronically problem with the car but it could not be looked at further until Monday. The weekend without transportation.On Monday after leaving voice-mail messages for the attendant and being on hold for 11 minutes he finally picked up the phone after 6 pm but had no idea who I was or the status of my car. I was VERY upset at this point. He complained about their being short staffed. I replied, sir that is not my problem. He was just as loud and angry! Im not sure why?I hung the phone up on George. I had had more than enough from him. I then call and request to speak with the service manager, Joe Spitzer who listened to my complaint then handled everything from there on professionally. I received my car the next day.I do wonder about my next experience as I am entitled to oil changes soon.Some details were left out to shorten the story.Customer Whitaker (previously satisfied BMW customer service satisfied)

Sean was definitely professional and made me feel like he cared about my vehicle like it was his own. Great people there.

I had a wonderful experience with service in regards to my factory recall on my GS350… My service coordinator, George Shaer was awesome with his customer service! I was very satisfied with everything:)!!

The concierge service was wonderful. George, our adviser is the ultimate professional!

I love the service by Koons Lexus my service tech. Sean kept me informed on all that was going on, they always make you feel like royalty and met my needs.

The work was done on a timely basis and the communication was very good. I think however that the charge for a routine mileage visit was excessive.

George was very professional, and my service was completed quickly and efficiently.

Koons Lexus always has a great service department. They are always very accommodating.

I was able to have my car picked up for 60,000 maintenance. So thank you. George has worked on my car since my arrival in Delaware. He has done an excellent job and I trust him with my car. He keeps me informed in all aspects of the job. He is a 10.

Rob Payson is fantastic! Hes knowledgeable, helpful--and funny. His wife is great too. Service is always excellent, and service staff members are friendly and polite.

Did not have a warm and fuzzy feeling when we were quoted $195 for a detailed cleaning of our car and when Nicole called us to verify the services we wanted she quoted us $295 for a detailed cleaning. We were not happy!

George Shaer is one of the finest service advisors ever. He keeps the service on time and on budget. The texting process at Koons keeps you updated in real time too. Excellent value!

Excellent service. Made this routine maintenance very convenient.

My experience was positive from the beginning. The service appointment was arrange in a timely manner through Drew S. He also assured that my car would not be returned until he inspected it and it was completed to my satisfaction. I appreciate Rob’s (Service Dept) consistent communication with letting me know of timelines for the service completion. Koon’s has a great customer service and service department team. I’m

As always, the team at Koons Lexus provided outstanding service, picking up my car for service and completing work in a timely fashion. Friendly, efficient, and welcoming, willing to go the extra mile for customer satisfaction.

This is the first time I used Koons Lexus of Wilmington since I moved from MD to PA and I was very impressed with the service and the assistance I received from the service manager. The service manager, George, keep me apprised of everything that was going on and what was being done as well as helped me with some questions regarding another Lexus that I own. Everything that I requested to be done was done appropriately. I would highly recommend them for servicing your Lexus. Another benefit, no sales tax.

Overall a great job was performed. Having a little problem with the car riding louder and excessive vibration is the steering column. Hopefully, the service rep will return my call and address these issues.

Since I purchased my 08 Lexus RX almost a year ago I’ve been taking it to Koons Lexus for service I am always greeted in a professional pleasant manor and my Lexus aka Jazzy comes out running brand new. Although with my most recent visit I couldn’t get all of the repairs done that was needed but I will curtain return for future service.

Recall item completed. Maintenance service. Pick up and delivery.Excellent service!! Sean was very professional and cordial. Pick up ánd delivery service is indispensable for me because of distance from Lewes to Wilmington. It was late on Monday when the maintenance was completed and even then a driver volunteered to returnbmy car in the early evening. I cant imagine better service!!!!

Danielle Stevens did an amazing job. She was very professional and courteous throughout the entire experience with Koons. Thanks Danielle!

George Shaer (Service) was great as always. Thank you, George!

Excellent service from beginning to end. Sean B was very helpful and kept me up to date while the car was being worked on.

This team is always so great- so professional! So detail oriented and communicate effectively and efficiently!! So thankful!!

The Staff in Service was absolutely fantastic! The process was super easy from check-in to payment. And Rob Payson my service person was so great. They made my first visit there one to remember.

Thank you for your excellent service! Ron is very professional and friendly!

Danielle stevens always checked in with me at every juncture and responded quickly when I had questionsShe was excellent to deal with

Bought a new car. Found what I wanted, worked with Dario who was excellent in explaining the product and finding what I wanted

Best service ever. Danielle was great. Early pick up, kept me informed along the way and was professional.

Everything was great from the time of making the appointment, Danielle keeping me updated with my vehicle while being serviced to the return of my vehicle. I was extremely pleased with every step of the process.