Worst service and rudest people I’ve ever dealt with.For starters, when I bought my top of the line Touareg they scratched my $600 key fob during service. I politely asked to have it replaced or fixed. The manager came out to the sales floor literally yelling at me in front of everyone there..Second issue: I had scheduled services anointments online via their website around when I could get a ride to and from dealership. Days later they called and canceled on me so I rescheduled and told them I needed a loaner car now. So then waited 3 weeks with my service light on to show up and be told they don’t have any cars for me even though I scheduled one. Told them to call me immediately when they did as I had been waiting for 4 weeks now for them to service me after they canceled my first appt.Called me a day later saying I missed my appt, I informed them that I didn’t miss it that they had canceled on me then lied to me regarding a loaner. Lady checked into it and called me back saying they wouldn’t give me anymore loaner cars bc “I don’t return them” so I preceded to nicely ask her to check the computer and to tell me when I didn’t return a rental on time. She said she couldn’t do that, she couldn’t do that bc I literally returned every rental car ON TIME!!If you are spending money on their nicer cars I would suggest going to BMW, Porsche, Etc and be treated accordingly as you won’t get such at this trashy establishment that’s run by a rude red neck.

They did an alignment on my 2001 modified gti and they seemed to be very honest and I would definitely recommend getting your alignments their! It’s actually hard to find a good alignment shop and they seem to know what they are doing!