Matt was not only knowledgable but he was extremely patient. He explained everything in detail and ensured I understood the pros and cons of each of my options. I am grateful! He offered sound and trustworthy advice!

I called for emergency unclog of 3 drains on a rental property. The tech unclogged two drains at 9:00 pm and told me they would be back at 10:00 the next morning to unclog the other drain and fix two faucets. I agreed and arranged for the tenant to be there. The next morning, they called me at 9:40, 9:50 and 10:15 while I was in a meeting and did not have my phone. The messages stated that since I didnt answer my phone, they would not come out. At no time the previous evening, when I agreed on the time of 10:00 the following morning, did they say they would call me and not come out if I didnt answer. Extremely unprofessional behavior to promise a time and not come out at the agreed upon time. I arranged for another plumber and will never use this company again!

Our service technician, John, arrived on time and followed CDC protocols. He provided a clear and thorough explanation of the services that he would be performing. He was patient and answered all of our questions.

Tom the tech was great. Took the time to sweep off the deck before he rolled his machine through some wild berries that had fallen so they wouldnt stain anything inside, and still out down a drop cloth. He quickly cleared our clog, and was professional in every way. Cleaned up after himself, and was very conscientious....even put on some booties over his shoes.

Tanner was Horizon technician who installed our new HVAC system. Team arrived on time. Provided answers to our question. Explained installation process. Clean after install was great. Personable, knowledgeable. As always, Horizon did a great job! Thanks!

The entire dig team was excellent and professional. They helped answer all my questions throughout the process and were extremely friendly and courteous throughout. After the all day job was completed they even offered to answer any questions we had which was very helpful. They left our yard tidy & clean and even replaced two bushes that had to be dug up during the repair work - saving me from having to replant them myself. Very satisfied with Horizon and their professionalism, very much appreciated!

Top notch professionalism. These guys work fast and efficiently. They go above and beyond to get the job done well.

Mr. Taylor (Horizon) today afforded us truly outstanding pre-winter preventive maintenance support. Mr. Taylors kindness, patience and skill really was evident as he fielded our numerous questions concerning heating and humidification of our space. It really set out minds at rest. Mr. Taylor is a truly outstanding company representative and were so proud to work with him. Thanks Horizon...

I called Horizon based on their TV ads and was very impressed with Kevin and Amanda. They did an excellent job of locating and correcting the fault that led to the leak, They also did some additional work at my request to improve my plumbing. I must thank they both for the quality work and persistence they displayed. God bless them both. A. Besel

Tech arrived at time promised. She was extremely professional, capable, and friendly. Thank you Aketa.Thanks Horizon for the attention and for being good to your word. (not a common thing these days)

Even though repair hasnt yet be resolved I have found Horizon to be extremely easy to deal with, super responsive customer service people, great follow up. Repair technician Robert was very professional & polite. They responded quickly in having someone return today to resolve issue.

What an awesome experience. The website let me schedule a next day appt and William came out today to help us. He was professional, social, and very knowledgeable. He was able to fix a leak and replace our under sink pipes today and the work was excellent. Thank you William and Horizon for keeping our heater and AC running and keeping us leak free now as well. Top notch service!

Kevin Fitzgerald was excellent. He had to find the electrical problem that caused the a/c to shut down which took some time to accomplish. He is a professional in every way and took the time to show what was wrong and why it happened. He is a credit to the company.

Matthew came out to the house to inspect the water heater - it was extremely old and in disrepair so we ended up having it replaced. He was professional, prompt, took his time explaining what the issues were, showed us exactly what he did when he was done, and how to work and service the water heater in the future. I am a repeat customer and remain impressed by Horizons level of service. Thanks Matthew!!

This company is responsive, professional and respectful of our home. Cole, the technician that did our regular maintenance check was on time, professional and very knowledgeable.

Tech listened to my concerns and answered my questions. He walked me through my options for correcting my problem, both long and short term. Im satisfied I was given the proper information to make an informed decision. Professional, respectful, and efficient.

Kevin Fitzgerald was excellent, professional and knowledgeable. Mr. Fitzgerald kept us informed every step of the way and resolved our issue in a very timely manner. Another great service call with Horizon Services.

The tech came over for a “name your own price on an AC tune-up” deal. I have no idea what, if anything he did to tune up the AC. Instead, the tech took the whole machine apart and started looking at the heat exchanger. Now, I suppose this is exactly why they offer the “name your own price” deals. That gets them into your system which allows them the opportunity to look for more issues. I get that. However, things got a little crazy from there.The tech noticed some cracks at the bottom of the heat exchanger housing. He explained that because of this, he would need to CONDEMN my heater. He explained that the only way to fix it would be to replace it. This would take about 3-4 hours of labor.At this point I pull up the warranty information and see that I’m well within the warranty period to replace the heat exchanger at no cost aside from labor. At the end of the process he gave me a labor quote of ~$4000. My jaw dropped. He had already told me that the job would only take 4 hours max. Who works for $1000 an hour? I told him I should be able to get a whole new system for that amount to which he replied that “actually, something like that would cost more like 6-8k.” Ridiculous.At this point we told him thank you, and that we’d be looking for a second opinion. It seemed like I offended him. I told him that I trust his assessment at which point he replied, “apparently now, if you’re getting a second opinion.” What a guy! But thank god we did.Long story short - the second opinion didn’t actually find the same problem that Horizon did, but I insisted that I’d want to get the heat exchanger replaced anyway while it was still under warranty. A job that was going to cost me 4K with Horizon will now cost me less than 1k in labor, what a joke.The tech definitely could have handled the conversation better but stuff like this doesn’t happen unless it’s driven by company culture. It seems apparent to me that their whole business model is to scare you, then overcharge you during your moment of concern.I haven’t met one person who has had a single good thing to say about this company. Don’t waste your time.

Very pleased with Horizon. Arrived promptly and were always in communication whether by email or text before or while present at the site. Our tech, Thomas (Tommy) was thorough, professional and answered all of my questions.

Scott and Nate did a great job with my complete AC and Furnace install Friday. A pleasure to have them complete the work and would recommend them to anyone. Also, Scott did a great job dealing with some unrelated surprises arising during the install process. Definitely would recommend this team! Thanks guys!

Mark Anderson was very knowledgeable and professional. He did a great job of going over our new equipment and explaining how it works. I would recommend Mark for all your HVAC needs.

The tech was very professional n explained every thing he performed. In a short time he restored the hvac for us. We are very happy n they will continue to service our house units. Thank u Horizons.

During the hottest day of the year, Danny Logan and his team mate, Tinney, installed our new HVAC system with great care to details of the task and with attitudes of some competent professionals undertaking a job at hand. They were friendly, diligent and compliant to changes needed to be made for the best option for the a/c drain. They are great assets to Horizon or any other company in this industry. Good job well done.

I’ve used Horizon several times over the years. Though they are slightly more expensive than other companies, their professionalism, reliability, and quality service can’t be beat. Our technician Dennis C. diagnosed the problem of our AC right away and was able to fix it shortly after. He was courteous, skilled, and provided excellent service.

Outstanding service provided by Robert. We have had 2 other companies come out and not be able to repair. Horizon came out and repaired the issue within 30 minutes. We will recommend and definitely use should the need arise. Thank you for great customer service!!

Nick was very professional and personable. He worked hard to ensure the new water filtration system was correctly installed. He nott only explained what was needed but also explained how to maintain it. He ensured all of the old system parts were removed and left the area cleaner than when he arrived.

Two thumbs up and big shout out to Dave Austin and Andre. Couldn’t of asked for a better team to install my AC! Very knowledgeable and friendly answered all my questions and even went above and beyond to make sure everything was done right!!

Mike was very professional and such a pleasure to work with. We had an issue with our main sewer line and Horizon was able to come out late on a Tuesday evening to help get our water up and running again. Mike showed up on time and was able to answer all of our questions. He was mindful of keeping our house clean and tried to minimize the noise since it was late and we have a newborn. I highly recommend this company!

We were bumped with just 24 hours notice from our first appointment time (which had been on the books for over a month) and re-scheduled to three weeks later. The explanation was that there were a lot of emergencies. I understand that, but its also not a great way to treat confirmed customers. David was very professional and knowledgeable and did a thorough job once at our home.

Kevin is an outstanding technician. He is extremely knowledgeable and personable, and patiently walked me through all of the important parts of the system. This made it very easy to determine what to do next.

Andre was very professional & extremely polite. He was well trained & able to explain everything in normal terms. Will use again, especially having Andre as my tech.

The technician Lloyd was great! Thorough and professional!

Tech was professional and efficient. Totally cleaned up entire work space when finished! It took them 12 hours to complete the job but they stuck with it til it was finished. Great job!

Great service was provided by the technician, Mike. He was able to customize an option that resulted in a resolution to a very nasty problem. We had a blockage in the main drain to the sewer. He also gave suggestions for future options that would provide better access and faster resolution should this problem ever occur again. Guys like him on the front line are like gold for a business.

Matthew Hamilton was a very knowledgeable and courteous representative. He is an asset to your team. Very honest and was not interested in ripping us off like so many others have tried to do.

It was a pleasure to have Shane McDaniels fix my clogged drain. He is a personable, clean and all around nice guy. Im sure he is an asset to your company. I would highly recommend him!

My daughters air conditioning was not working and the technician came out and said she needed a new unit for 5000 so got a second opinion and it was the fan motor and it’s working fine.

It was easy to make an appointment. I received a call to let me know the technician was on the way. They technician was quick and efficient. I understood what the technician told me about the issue.

My first time using a bigger company and I was impressed at the respect I was awarded. My questions were answered and explained and the job was done satisfactory. I would recommend Horizon to others. Hope all their techs are this respectful to clients.

Pretty significant issue where water was backing up and flooding my powder room. Called Horizon around 8:30AM and Thomas arrived before Noon. I explained the issue and after a thorough inspection, he suspected the the issue was mostly likely my Septic Tank. Although he could not actually affect any repairs to that system, his knowledge and helpfulness gave me the needed information and next steps. I was able to get the septic tank inspected later that day and the issue did turn out to be a clogged filter. Thomas - Thank you, truly appreciated your diligence and expertise.

This was just a regular service call. No problems. Reliable company. Professional and personable service technician.

Derek replaced my sump pump. He answered all my questions about the service and was very respectful. Made sure to clean up the area before he left. Very pleased with the service and the technician.

Tech was on time, courteous, knowledgeable, thorough, & very personable. I was given options for repairing my heater vs. getting a new one and not pressured in any way to purchase a new system. I have found this company and their employees to be professional, clean, trustworthy and reputable! When purchasing new equipment, all parts and labor are guaranteed and they offer 24/7 repairs, even on holidays. They truly stand behind their products and their work and I love the fact that they send an email ahead of time with a photo of the tech theyre sending to my home!

Jeffery Wolf came one day to assess damage to AC coils and verified leak. He returned in several days to remove damaged part and install the new one. He work quickly and efficiently and finished in less time than was allotted. The work was covered by warrantee. Horizon is a quality company with expert service providers, and I have used them for HVAC and plumbing for over ten years.

The team arrived on time and were very professional and friendly. They kept me informed along the way, as the job seemed to be more difficult than expected. They ended up completing the job sooner than expected, which was a definite plus. They kept my home clean and also cleaned up after themselves. Great guys, great team!

Mike Plaster was our technician. He was friendly and professional, he addressed our concerns quickly and thoroughly, and he explained our options well. It was a pleasure to meet him and have him in our home. People like Mr Plaster are few and far between in our service-oriented world and I think you are lucky to have such a man representing Horizon.

Alex was great! He is friendly, on time, and very knowledgeable. He quickly ascertained the problem and was able to fix it with time to spare. I would recommend him to everyone.

We had an emergency call on Saturday due to a sump pump issue. Derek arrived quickly and had the parts on the truck to make the repairs. He is very knowledgeable and professional. He is a credit to your organization and we will request him in our future plumbing needs.

Technician was friendly, courteous, and on time. He was personable and explained his diagnosis in a way that was easy to understand. He didn’t put pressure on me to purchase any additional repairs, but provided quotes and all of my options. Will return.

Ryan arrived a bit earlier then the office told us which was great. Very friendly and knowledgeable. Made sure the system was perfect before he left. Was very happy with everything.

Cole did a wonderful job of checking over my A/C unit to make sure its in good shape for the Summer. I have been a customer of Horizon Services for many years and I have never been disappointed. I highly recommend them.

Aketa was professional from the time she arrived at our home, she had a smile and friendly attitude the whole time she was performing our A/C yearly tune up. Great asset to the Horizon team, will ask for her in future tune up calls. Glad to see the woman are a equal member of the service team. She answered all our questions and asked if she could help in any other service, she provided a with her card for any future questions or concerns about her visit. Thank you Aketa for your time and patience.

Andre Montero was my tech and he was knowledgeable, friendly, patient and provided helpful tips to extend the life of my heater and central air unit. He explained everything he did and was fast. Extremely professional and answered every question I had.

Our technician Matthew was polite, knowledgable and fixed our leaky faucet. Wish Id contacted you sooner as your company made the entire process so easy from the first contact to getting the leak fixed

Mark, Josh and Andre were Great. They respected our home, work extremely hard, knew what they were doing. I highly recommend these guys and Horizon.

I needed repair on a number of plumbing issues. Horizon was able to send a plumber to my home the next day after I called. All issues were taken care of in a competent and professional manner. I will be calling on Horizon in the future and would highly recommend their services.

Our plumbing technician, Martin, was very knowledgeable. He was also very patient, which was needed for working with the old plumbing in our house .. there was a surprise or two in the pipes behind the walls, which he handled very calmly.

In my 14 years of working in construction this is the worst experience I have ever had. It’s taken over 2 1/2 months to complete a hot water heater, and a rough in for a bathroom and kitchen. No response from plumbing manager multiple times and repeated excuses not to get the job done. Will never use them again and will never refer them in my network of contractors. I received 0 quality customer service.

Kevin and his partner (I forget her name) were both very friendly, professional and way faster than I ever expected.

Dave and his crew, Austin and Alan, are rare individuals these days. They came to change out our HVAC system. They worked quickly and with great attention to detail. They fixed some original installation issues with the replacement of drains and vents. They are true artisans in their trade. Their work was done with integrity. Something lacking greatly these days. I would give these three individuals the highest recommendation that was available. They are a top notch crew. If all Horizon crews preform their work like them this company will surely be a leader in the industry

The Technician, Lloyd, did an excellent job. He’s was professional and patient with all of my questions. I would recommend him to any customer and plan on requesting him personally for any further AC issues or maintenance. Thank You Lloyd!

Jahlil is the most professional, knowledgeable and customer first technician I’ve ever met. I feel as though he fixed my home as if it was his own! He is the reason why I signed up as a professional service contract.

WE USED HORIZON BEFORE, WE ARE VERY SATISFIED WITH THEIR SERVICE AND QUALITY OF WORK, ALSO FAIR IN PRICE.

Overall great experience. They arrived promptly at the start of the service window and finished early. Customer service is important to me, as a career customer support manager, and this crew was prompt, performed well, communicated well, and even put up with my indoor cat trying to escape and my dog howling for being locked away when I had to briefly leave to get the vaccine. Please pass on my thanks to the crew for their professional work.

Shawn Sudler provided excellent service. He was very polite, knowledgeable, and professional as he answered endless questions. It is employee’s like Shawn that really make a difference and I can truly say that I would recommend your company to anyone. We want Shawn to handle all of our plumbing needs.

I called Horizon when we noticed the heat had not come on all day and the house was getting cold. I called on Monday afternoon and a tech came within 2 hours. He diagnosed problem then ordered the parts. He talked about replacement since the system was old. We told him we’d think about it but he wanted to make sure the part was ordered in case. We wanted an estimate on the system so a person came that night to do an estimate. He measured the house and recommended a system. After getting a second estimate we decided to go with horizon. The warranty was better the service agreement was better. A team came out Thursday to install the new furnace. They explained how everything worked. And said they weren’t leaving until we had heat. Overall Horizon’s service was excellent!!!

Jeff and his partner were very professional, friendly and polite. Explained all they did and why. Listened to my questions and gave expert advice on how to avoid problems. Very happy with the service!

I had Horizon visit for a Furnace tune-up. Tyler arrived and was most professional all visit. He did the service, cleaned up and was done in less time than I thought. I have had Horizon as my A/C and Furnace supplier and service for the past 4 years. I am very pleased with the service provided. Tyler was excellent.

The technician was more like a salesman, he came in the door pitching a new system. Before he opened my unit, the tech gave me a list of items that either broken, needed to be replaced or refilled. Then after that he kept trying to force a meeting with a rep to sell me a new unit. I will never trust a Horizon tech or the business itself, I will let my neighbors know as well as our Facebook page. This was a waste of $50, the technician/ salesman was a joke. By the questions listed in this survey, I guess you all are trained to come in saying there are issues with the unit. Before starting, did the Service Technician acknowledge any other problems or concerns? Lol, he sure did let me know of problems before opening my unit, how can you do that?!!!

Very professional, respectful and pleasant. Very honest about what is going on with your system and will give you all options to choose from. They do not white wash any issues company backs up what they say and do.

John, our technician, was prompt and courteous. He is very knowledgeable and answered all of our HVAC questions. He gave us some good tips for our system.

Tech explained various options and gave accurate estimates on time for each project, Company always uses high quality products.

The plumber was kind, courteous and very efficient. The service was completed quickly.

Contacted Horizon Services about an issue with our humidifier - associated with the HVAC system. Pad and filter required replacement. Their technician, Lucas Ramos went way above and beyond what we expected. He worked with his office to correct an issue with our account, fixed the humidifier, walked me through the maintenance of the humidifier, furnace and air conditioner, and even went outside to check on the air conditioner and sprayed off the filters there (at no additional cost!). His service was outstanding. Kudos to Horizon and Lucas!

William replaced my bathroom sink drain tube. He was an outstanding technician, and he was also very personable. I was really impressed with him.

I remain an existing customer of Horizons because not only are their products reliable and good quality, their customer service ... from the Customer Service staff to the Sales staff, to the Technicians ... more than meets my expectations every time I work with any one of them. Customer Service is the absolute selling point to my loyalty with any company. My tech on this visit was definitely a tribute to that service. I look forward to working with him again in the future when needed !!! LLR

Horizon was very responsive and professional. My 86 year old fathers heater stopped working and had no heat. They first told me that it would take over 24 hrs to have a technician come out but they would try to work him in. They called back in less then an hr and had a Technician, Joe, on his way. Joe was very professional and kept us informed all of the way and had the heater up and running in less then 2 hrs. This is a GREAT service.DaveI must add to my review of Horizon. As I wrote above I was very impressed with Horizon and their services so I had plumbing issues in my own home and I called them out to help me out as well. Wayne was wonderful. I called them out to help with a shower that was not getting hot water. Well when they came out they also found that my sump pump was not working. They are very through. Wayne I must thank you. Great job!Dave

Greg from the warranty division did a great job. Very professional.

Are they on the pricey side Yes. What is peace of mind worth? I know they come in fix the problem, clear in knowledge, always professional.

Our technician, Lloyd, did an impressive job from start to finish. Very polite, very knowledgeable, explained to me by the heater what he was doing, why he was doing it, stated negative outcomes if something is not quite right, and fully explained all of the readings he recorded and what they meant and that our system was well within the good range of tolerances. I felt relieved that all systems were in good shape and we had an almost 96% efficiency rating. Thats on the Deans list every time. We did have one issue of a part not functioning properly and he stated he would have to go back to HQ as he did not have that part on his truck. He was back within good time, replaced the part (under warranty) and had us back up and running in good shape. You can send Lloyd anytime. We have always had goods experiences working with Horizon Services.Jeff Viar

Lucas X was fantastic. We were in a tough spot with no heat on a very cold night. Lucas went out of his way and committed to not leaving until our heater was up and running. Lucas did not have the part he needed to fix our heater so he called his colleagues until he found the part he needed. He even left to get the part from his colleague. Once the heater was fixed, Lucas took the time to explain what he fixed and pointed out other areas that will need attention in the future. We would definitely recommend using Lucas for a heater repair.

$99 cleared a sewer drain.Call the Big Orange!Roto will put a $700 Rooter in your Tooter no Lube!!!!!!!!

Jahlil did a great job and was extremely helpful. He had to rework our pipes a bit, and did a great job. Thank you!

Kevin exemplify s skill and knowledge on HVAC units. He is a great asset for Horizon.

Dillon was awesome. Great customer service.

Proposed two or three possible solutions to my problem. Pursued the most likely and it worked. Excellent problem solving skills.

Excellent, on-time service! Signed up for service plan.

Tanner and Austin arrived before 8AM and worked nonstop until 7PM. Replacing my AC was not an easy job with the layout, but they did an excellent job. Despite the long day, Austin still took the time to explain all the details with me and answer my questions.

Arrived well in advance of anticipated time. Professional service tech

Matthew showed up on time; knew exactly what he was doing; replaced a pipe in my basement; and solved my problem. He answered all my questions, and he cleaned up VERY WELL when he finished. I would definitely request him the next time I call Horizon.Thanks again, Matthew!

Tech (Michael) was professional and courteous. Took time to pinpoint and explain the plumbing issue we were having and was very thorough in making sure our shower drain was fully cleared. Very satisfied with the service and would highly recommend.

Aboubacar arrived on time and was very respectful and informed us of what could be wrong. He was very upfront and very easy to talk to. He put my family at ease and let us know he was going to fix what was wrong. I will definitely reach out again and request Aboubacar.

Thomas Jackson unclogged our drain within 30 minutes and was very professional and personable. Appreciate the quick fix!

They installed a complete heat pump system and did an excellent job. Thanks guys!

Other than the new unit, you would have never known that the team was there. They showed up on time, were very communicative and worked quickly to get me up and running

Very Professional and he was early. Went over exactly what he was doing. Made recommendations but never tried to sell me something. Relaxed and informal which is comforting. This is the 2nd time I use Horizon and I am very pleased.

Repairman was very nice but the price for a pressure switch install was over $500 for less than hours work. Will never use these guys again!

They provide service you can trust and did an outstanding job on my AC/ Heater installation! The technicians are supportive of the customer’s needs, work well as a team and apply their knowledge astutely. I appreciated their professionalism, attention to detail and expertise.

The team was very professional and respectful. Micheal, Khary, and Joshua will be requested again to come and replace the heating unit. The new AC equipment is impressive and excellent value. Excellent!

The install team done a great job. My issues are with the sales team and management. I received a different split system than was signed for and a day later than quoted. I was told the other one wasnt available and we were without heat so I let them proceed. I called the office and none of the management returned my calls. I feel like a bait and switch job was pulled on me since the one I signed for was a better system. In retrospect I should have canceled and called someone else.