This dealership is amongst the best around. Extremely helpful staff willing to anything they can to put you in the car you want. I highly recommend them. Jim Tracy was my salesmen whom again worked tirelessly with the finance dept to get my car traded in for great value while putting me in the car I wanted. I am very grateful for their time and patience in the entire transaction.

My salesman was Alex Hill. Alex made the process of buying my new truck enjoyable and stress-free. Alex was eager to answer any questions I had and was willing to spend extra time staying a bit late on a Saturday evening to help me with my decision to purchase. There was never a time where Alex, nor amyone else at AutoNation East for that matter, felt like they were pushing to make a sale. I had to go way out of my way to find the truck I wanted but was happy to buy from Alex and AutoNation East.

Absolutely wonderful customer service from all the employees (whether they were assisting me or just walking past). I felt welcome from the time they opened the door for me. Jim and the finance department were such a big help at a time when I needed it the most. I love my new car and plan on doing business with AutoNation for years to come!

Purchased a F 150 love the truck great place to go very nice and professional. Josh Anderson was very informational.

The staff made the process quick and easy! I would highly recommend!

Just purchased a F-150 from them. The sales staff was good, prices where ok, the best part was the finance team. They had everything prepared and gave me a deal on a warranty. Thanks guys.

I was pleased with almost everything except the time for an oil change and tire rotation was an hour and a half. Seemed a little long and I asked not to wash my car (I had it washed the day before) and they did leaving water on it. I dont like water stains on my car.

We have been purchasing our vehicles from AutoNation Ford East for 20 years. Joe Tripepi has always been our salesman. He is always professional and treats his customers really good. Weve even become friends over the years. The financing staff have also always been great too. We all have fun and laugh while were there. We are moving to Kentucky but we will still come back to AutoNation Ford East to purchase any vehicles in the future.

One of the best experiences In my life purchasing a new vehicle! It was the best!! No pressure, no hassles and straight forward with everything!!

No complaints, had them do an alignment and put new tires on my car. So far nothing has gone wrong. Tires still holding up well a month or two later. I got some more work done and everything is good. No complaints

They always take good care of me. The service manager Tim makes sure Im satisfied with my service at each visit. Matt has become familiar with me as a customer and that helps a lot!

The sales man John Henry provided my son with excellent service...He got us in and out of the dealership timely. ( Camaro RS) New tires would have made this a five ⭐ experience!

We purchased a used car from AutoNation Ford East here in Cleveland, and worked with Dennis. Dennis was awesome - he knew everything about the car and was able to explain it, and was a joy to work with. I would definitely recommend Dennis and this dealer!

Went in for an oil change, customer service is always so pleasant. They got me in and out very quickly!

Poor customer service . One of the service ladies simple told me to come in around the time I got off which was around 3:30 /4:00 to get my car serviced. However, I get there, and all of a sudden the mechanic can’t work on my car due to him leaving shortly. I would’ve been perfectly fine with her stating that it would’ve been a possibility I won’t get my car fixed that late in the day due to the mechanics leaving. Basically she lied to me. I absolutely will no longer get my car serviced at this location, ever! It was a complete waste of my time

Great place to get your car serviced. I always feel a sense of comfort that my car issues are taken care of by professional, experienced and capable mechanics. My car runs best when I get it serviced there. My primary place for all my car services!

I really want to be a fan of AutoNation Ford but two times Ive tried to bring my truck in for a quick oil change and its always a 6-hour wait I have to keep leaving Ive always been a Ford guy always will be I wish theyd have a faster oil change turnaround time.

The team at Autonation Ford East could not have been nicer! They made the car buying experience painless. No negotiating, no pretense- very helpful and kind. I highly recommend - you will not be sorry!

Antonio was awesome! Told him what I was looking for and he found it in no time. Didn’t want to spend hours in the dealership so he arranged for the purchase and trade in to be completed mostly online. 24hrs later I arrived to the dealership, dropped off my trade in, and was out the door in under an hour. Fantastic service!

Really great staff all around, not pushy and down to earth. They were able to give me a great deal and get it done quick, very good experience!

My husband purchased a used vehicle here last fall. The selection and access to a vast amount of vehicles from other AutoNation locations cant be beat. Our salesman, John, was fantastic. Knowledgeable, friendly, answered all of our questions, communicated well. Our experience with the finance manager was smooth and easy as well. Very easy, pleasant transaction. Highly recommend.

My service representative was VERY friendly and knowledgeable! She made the appointment go smooth and quickly!

IF BUYING FROM OUT OF STATE, DO NOT DEAL WITH AUTO NATION FORD EAST. I am from New York, purchased a vehicle in Ohio. Finance manager JESSE COOK said if there are ANY problems in getting it registered to call him. I called, spoke with him, but he NEVER called back once looking into it. I called again two more times, left messages. I emailed him, no response. NOW I OWN A VEHICLE I CANNOT REGISTER IN NEW YORK AND CANNOT GET HELP FROM THE DMV OR DEALERSHIP IN OHIO.NIGHTMARE EXPERIENCE!!!

My sales guy was Dennis. Best sales guy ever had ! He made sure I had the best deal I was comfortable with and made sure I pulled off with a full tank of gas.

If youre looking for a carsaleman thatll keep it real with you and not just trying to make a sale. Come see Joe Tripeppi !! Hes the absolute Best 👌 This is my families second purchase with him. He strives to make this process as quick and seamless as possible 👍👍

Thank you very much for the great experience of buying our car. This is the fourth vehicle we bought from AutoNation Ford East and will not be the last. Our sales person was very helpful and knowledgeable. Manager gave us a great deal. And the finance person explained everything.

My truck has 10k miles on it and is less than a year old.There has been an electrical problem with the vehicle that they have NOT been unable to fix and quite frankly make it out like this is ok for a brand new car. I have bought Ford my entire life. #Nevermore

I called Alex Hill on Saturday about a truck I saw on their website, he was uncertain about it and said he would call me back in about 10 mins. Within 5 mins, Alex had called back and had the ball rolling for me to purchase the vehicle. About 15 mins after my call ended with Alex, the sales manager had called and stated a porter was going down to pick up my truck. Arrived at the dealership and everyone was extremely nice and entertaining. Jesse in finance had me waiting a little longer than usual, but it was worth the wait!! He managed to get me a lower rate on my loan!If anyone is looking for a new vehicle I would recommend checking out AutoNation!! It was a great experience!!

Dennis Spagnolo at AutoNation Ford East continued to work with me on my timeline and with personal limitations. As a result, presiding over the driveway is a (Paynes gray) Escape, and Im grateful.

The service was easy to set up and went fine I just have one issue. I requested that at the completion of the recall if they could run my car through the car wash. I was told that my car would be cleaned up after and that it wasn’t a problem. However when I picked up my car it was not put through the car wash. It is the little things like this that would keep me a Ford customer and to me this was a missed opportunity.

Thank you so much Joe T. for getting me the truck!!! I really appreciate you going the extra mile to hook me up. I am glad to have met you!!!!

I had a great experience with Dennis Spagnolo! Everything went well and he made sure to take care of me and my dad! We both walked out with a new car! And only expected one of us to get lucky! He worked hard and did the cleaning all by himself while we waited! He was very honest and didn’t mislead us! Helped us beneficially!

I purchased a 2016 Premium XTS for what I believed to be a good price until I noticed how many premium features were broken on my drive home. After multiple attempts to contact the dealer to have these items fixed, I was FINALLY able to get the car in the service department just before the 90 day warranty expired, only to be told that the warranty did not cover the items that needed to be fixed. I believe service is far more important than price when purchasing a vehicle and this dealership has failed miserably. This dealership was not forthright in disclosing the items that were broken and they failed to address my needs in a timely manner despite my numerous attempts to be proactive.

This is the 4th vehicle my husband and I have purchased at AutoNation East. I just purchased a 2021 Ford Explorer on April 17, 2021. I am enjoying my new ride. As usual, the customer service was great. Alex Hill took good care of me. He was very professional and very patient with me. Matt and Jesse Cook also worked very hard to get information and get me in my new Explorer in a timely manner. Thanks guys!

They work well with you to help you get the vehicle within your means.And not make it difficult purchase.

Planned service completed quickly and future appointment scheduled based on additional issues they found. This car is 2002 2-seater Thunderbird and is in good condition for its age. With Fords help I plan to keep it that way, Thanks

I was pleased with the service & work that was done. However, I think its terrible that the brake vacuum booster has failed in 2-1/2 years and Ford wont warranty it. Its $800 to have it fixed. The vehicle was barely used due to Covid lockdown. Its ridiculous to expect customers to pay for an $800 repair every 2 years on a part that was poorly designed.

Very easy process. Easy approval. No haggling. Dennis is the best!

Theresa was so wonderful,answering all questions and trying to get us the most money for the vehicle we were selling.recommend highly

Ive been to this location twice and have had two very different experiences. The first time was great! I received great service. The second time I was told that they could not get my hood open to do my oil change and that they had ordered a latch key for me. They said theyd call me when it was in so I could receive my service. This was in November and I still havent heard back from them!

Nice place to buy a vehicle make sure you can afford it though

If you’re looking to get a car this is the place to go the customer service is the best i’ve ever seen and they made the whole experience super easy. my sales lady Theresa Stokes is the best one around, she made us comfortable and talked and laughed with us to make the process seem less time consuming. i love it there thanks again for an amazing car!

Bought two cars from Auto Nation, GREAT CARS on their lot, used & new!! ...Gratitude.😀✌✌

They are outstanding! I had actually contacted them a month prior just to let them know what I was looking for and they never forgot me. When they got the car in a month later, that night they called me to let me know they have what I was looking for. I couldnt be any happier and its unbelievable that they never forgot. I would recommend them to anyone and everyone. I cant thank them enough

Excellent satisfaction from the person that scheduled me and kept me up to date, Matt was very professional and got me in and out. Very satisfied customer!

Corina was terrific! She had my issue diagnosed with a technician quickly and even searched to see if I had purchased an extended maintenance package. When she couldnt find out if I had or hadnt, she double checked with the Service Mgr. Tim Allgood. He let her know that I didnt purchase a package but the thought of both people looking further to help me save money says volumes about both of them!Thank you very much Corina and Tim for your efforts.🌟 🌟 🌟 🌟 🌟

Joe and Jesse gave me great customer service. Also gave me the rate and truck I wanted. With no run arounds. Highly recommend

Thanks for fixing my car very quickly and for being so courteous. You didnt cost me a lot and you washed my car. You are awesome!

I had a great salesman named Santi he was very courteous and helpful, I told him what I was looking for and thats what I received. Everyone was very attentive to what I wanted. Great group of guys. Thank you

I had a great experience. Friendly staff that made sure they followed safety and mask protocols. I want to thank the staff for making sure the work was done in time for me to get home for my conference call.

Thie is the third purchase we have made at this location. We were extremely impressed by our sales person Dennis. He was attentive to detail took his time to answer all our questions. He exhausted all available tools he had to find us the exact car we were looking for. He is very personable and professional. He did everything right from pre-sale, sale and at the time we picked up our car to ensure we were happy and satisfied with our purchase.

Very professional they answered all my questions It was a smooth experience. They worked with me to get the best price.I love my new Ford Eco SPORT. Great Team over there at Ford in wickliffe!!!!

I had an amazing experience from start to finish working with Dennis! He was professional, friendly, knowledgeable and determined to make sure I left pleased! Him and his whole team where amazing, and I got what I think is a wonderful deal! I haven’t had a great car buying experience until now! Thanks guys!

Matt addressed all my service needs. He was very knowledgeable and made the process very smooth. Didn’t try to oversell services I didn’t need. Overall great experience!

Santi was awesome! Great experience selling my vehicle. I even leased a car from them!

My experience here was great! I had already been to four different lots over three weeks before coming here. When I got here, my sales representative, Jim, was great! He ensured that I got the vehicle I came for and a great deal! I will only use this company from now on. Excellent customer service 👏 👌 👍!

I bought a red 2018 Explorer 4WD XLT and I love it! Theresa made the process smooth and easy.

I got an 2018 Ford EcoSport and I love it so much! The workers here were very nice and informative and I will definitely be shopping here in the future.

Service was good, was treated well.What happened to washing a customers car after service ?

I originally purchased my vehicle from AutoNation Ford East and was very impressed with the professionalism and ease with which I could purchase. I have been back to have my vehicle serviced 3 times since my purchase and I can confidently say I will not be back, especially after my last service. The day of my service they were short staffed, late to open and they surely let you know that they were short staffed and overwhelmed. I had to have a valve replaced, which took them about an hour and the cost of the part was $200. This price is typical and not what I had an issue with, my problem was the cost of labor. For one hour of labor I was charged $366. It seemed high to me at the time, so I called around to other locations after my service and was told the labor should have been no more than $100 as it is a super quick fix. I feel taken advantage of and am disgusted that this location would over charge such an exorbitant amount. I definitely won’t be back!

-Fast and friendly service.-Provided information and was able to answer additional questions.- variety of vehicles available

Staff were help and efficient. I was in and out within 1 1/2 hours….and I received a quality vehicle for my son.

My husband worked with Dennis S, great sales guy, but unfortunately we drove about 4 hours from our home state & we were waiting to get approved for a truck there but it was near closing time and nobody was able to get in contact with their financing department so we planned for that following week day and while we were waiting for an answer after we were told by Dennis himself that this truck was not going anywhere it was sold with no follow up phone call & now nobody will return or answer any of our phone calls. Not very nice way of handling this situation. I know where I won’t be car shopping anymore.

Matt and the Ford team did an excellent job replacing the engine on my Ford f150. It was out of warranty but in the end they did a great job getting me a fair price for what I am sure was a huge and complicated job....thanks again

I went in to renew my lease my Salesman notice me coming and greeted me at the door l felt special. we proceeded to look at a new vehicle. Everything went smooth from start to finish. I was please with the service I received.

I bought and have my F150 serviced here from the beginning, including my previous 2015 F150. I always am very satisfied with my experience. They do not try to oversell service but do advise me to watch out for things down the road to prevent a breakdown,fortunately I am never in this position. My wait is usually what they tell me when I come in, I always wait as I drive 30 minutes about 30 minutes to this dealer. Honest and I believe fairly priced. They now know me and my vehicles so I have build a good relationship with them. I will continue to have them service my vehicles and they do it with Integrity and friendliness.

Go see Joe T. Great guy! My entire family has bought a Ford from him.

I am new to the area and realized the need to have an oil change. It was long overdue and I didn’t know where to go. I gave a call and was probably directed to Matthew in Service, who made every effort to get me in with a same day appointment. He told me how long it would take and he was true to his word. Even found that I had enough rewards points Pay for the entire visit. your Service department is one of the finest I’ve been a part of since I started buying Fords over 35 years ago. My father worked for Ford for 40 years and although he’s no longer here, I am grateful I still have reasons to support his lifelong belief in Ford. Thank you for all the service department, especially Matt!

Did a fanatic job. Got me a comparable loaner and everything was done to highest level possible when repairing my vehicle.

Matt, the assistant manager has been a great help to me. He was able to assist me with my car.

Excellent service.Had to bring back next day to have oil filter replaced.(Seal leaking)

Great experience. Bought a used car in great condition. The car salesman (Jim) was friendly and knowledgeable. Would recommend.

I found the type of used vehicle I was looking for here. There was an issue with the trade in several days after I drove it off the lot & they took care of the issues & provided me with a loaner vehicle in the meantime. The staff was courteous & helpful. I had a good car buying experience.

This is the third car we have bought from this location. Everyone has been great each and every time! Jim who sold us the Ford Fusion Hybrid and the finance guy were awesome!!

Very responsible sales department that are knowledgeable and always return your calls. I had a great experience with Earl Tait and Jim Tracy@ Autonation Ford East. I highly recommend this dealership to others. Scoring this dealership a 10 with flying colors.

All I Gotta say about Auto Ford nation East they were awesome !! Service department was phenomenal I couldn’t ask for better customer service they help me with my problem from beginning to end I will take my truck there all time for service staff was phenomenal

Terrible, I was told it would take an hour and a half for an oil change and some other minor things. That took about 2 hours, then the same work I get done in Parma at a Ford Dealership cost me double here. If I could give 0 stars I would. No one get service here unless you wanna spend double the amount. Also on top of it I was told they were washing my car should be done soon, 25 minutes later... absolutely a joke I will never come here I’ll drive the 40 minutes to Parma to save $70.00.

Matthew is always helpful when there is a service need for my car.

If AutoNation had more service advisor like Matt they would be number one forever

Had a wonderful experience here! Thank you!

I just purchased my daughter a car from AutoNation and James Tracy was my salesman. He was patient with my work schedule, knowledgeable about the inventory, and very helpful throughout the “perfect vehicle” search. I was extremely pleased with the service that I received from him.

Great experience. Earl, Dennis, and John were great to work with!

Needed a quick oil change before leaving on a trip. Knowing that I had other appointments that day, the staff was able to get me in and out in time for my next appointment. Everyone was wearing a mask and waiting area was clean. Thanks for the great service!

The service staff seemed to be nice. The only thing I would suggest is for the customer to have something maybe to where the customer to be able see the progress of their repair.

I always enjoy my visit to Autonation East, it affords me the opportunity to talk with the staff in sales. Joe Trippae is one of my favorites. He always makes me feel special and tell me about all the new things happening at the dealership. Thumbs up to everyone at Autonations East. Until next time stay safe and be well.

First experience was when I bought the car - the down payment was used to increase the price of the car. Next experience - the back hinge came apart - it was replaced for under $100 said it would cost the same to replace the other side, even though I was not having a problem with it and there was nothing obviously wrong with it. When I came back to have that part replaced - the price was doubled. Instead of replacing that part just got a tune-up instead. Also said that there was another problem with the car saying that is why the car shakes. My car never shakes. That problem would cost almost $300 even with Car Shield covering most of the cost. When leaving noticed that none of the fluids seemed to have been increased the readings looked the same. There was no damage to the other hinge but two days later I looked and the hinge was cracked. I never want to do any business with that company ever again.

Great place need a Car Go check Them out

I sold them my car. They offered a fair price and a check on the spot. They saved me the trouble of selling my own car and were very professional and fast through the whole process. I would absolutely deal with them again. Thank you.

I just bought my new 2020 Ford Explorer from Joe Tripepi at AutoNation Ford East. My husband and I have been buying Ford vehicles from Joe for over 10 years. He is always helpful, willing to work hard to find what we want and get a good deal. The rest of the staff at AutoNation Ford East were knowledgeable and helpful as well.

Great experience from the first telephone communication to signing the papers.

Sold me a dirty car with dog hair in it, didn’t bother to clean the car out before giving it to me. Just in it for the commission and money, don’t care for customers !

I had a great experience!! I was expecting to get haggled on the price I was offered on line when I showed up in person. This didnt happen and everything was smooth sailing for the other than the 2 hour wait. Thank you and keep up the good work.

I hate used car salesmen. So...why do I love these guys? Santi, my young Padawan, made me feel like I mattered!! He appealed to my standards of service and respected my TIME! I really wasnt sure if Scott was gonna let him make the deal, but I wouldve still given RAVE reviews for Santis genuine and professional care.And...it happened!! My husband was so impressed by Jesses sincere and concise conversation during signing that we are actually considering picking up an added warranty through AutoNation. Crazy. 3 years ago I walked away from another dealer feeling like theyd taken advantage of us. NOT HERE! NOT THESE GUYS. NOT THIS TIME! I got a 2020 Fusion Hybrid...and I like it!!

Patrick was really nice but if you want an upstanding salesman go to autonation Ford in Amherst and go with Darian Beckwith. Great salesmen!!

This is my 4th vehicle purchased from the Autonation family. Always a easy experience! Never pushy and always very cordial!Thank you AutoNation east !

Very professional polite informative n helpful staff from the initial purchase process to the end. I highly recommend visiting Dennis when you are car shopping.

Bob, the mechanic, did an excellent job finding and fixing the problem with the vehicle. Corrina, the customer service representative, not only took good care of me but actually diagnosed the issue I was having with the vehicle.Ive never had any problems with the service department at Autonation Ford East.

The service rep matt that was helping me wasnt there that day called me to make sure everything went well good guy.👍

This was the slowest oil change ever. they were not busy and took over two hours just to get an oil change, will not be back

Was thhere on saturday am, waited for service .Itwas busy but the time went by fast. Pleasant and clean in waiting area and garage area.