I ordered the Tires and installation online for tire price of 209.69 each and was charged 219.89 each. I was told that the tires I ordered were not available and the new model tire was put on but they are the same. The invoice has the same description as the tires I ordered so I think I have been taken. The service manager said he couldnt do any thing about it. I should have been informed of the change prior to tires being installed. I have miss-trust in the service department now.The service department called me back and offered to give me a free oil change to make things right with the tires I purchased. I excepted their offer and all is well.

We brought in our truck one day and the issue was under warranty however, took most of day. We left my car at the shop overnight thinking we would get the oil change, balance and alignment done that morning. It took all day! Tech being pulled from my car to do another job. Not acceptable. Frustrated for sure.

I was able to get an appointment within a few hours after calling. Steve greeted me upon arrival and I was in and out in less than 1 hour. When paying Steve came in to turn over the car to me and thanked me for coming in. Pleasant experience all around!

I have 195k miles on my Enclave, which I love. I feel like I am driving a brand new car. They did a GREAT job and I am thrilled!

PROMPT AND ACCURATE DIAGNOSIS OF MY VEHICLE MALFUNCTION. STEVE WAS DILIGENT IN GETTING MY PARTS ORDERED AND INSTALLED. PERFECT CUSTOMER SERVICE. THEY HAVE EARNED ME AS A NEW SATISFIED CUSTOMER..

I bought my SUV at Donovans and have had all services done by them. They are great, a no pressure dealership. Steve behind the desk at the service dept. is a wonderful person. He is friendly and personal. Will be hard to replace him when he retires.

They were friendly and professional with no pressure to buy from them. It was a pleasant buying experience.

Mark Faye was great. He presented all my options with all of the information up front, and I never felt pressured into any decision. I would highly recommend Donovan.

I had had nothing but great experiences, and I had highly recommended the dealership to all of my friends until my two most recent visits. During my two most recent visits the service advisor who interacted with me (a young man with brown hair and a mustache who is short of stature) had horrible people skills and was nothing short of a jackwagon. He strikes me as the type of individual who doesn’t have time for people whom he deems are beneath him. Obviously, in his eyes I am one of those people. I believe that I will go back to servicing my own vehicle rather than having to deal with him.

Man this is a great 👍place with great customer service. I went in for an oil change for my caddie they looked at some more issues I was concerned with and talked with me about these issues clear and professional. The staff did a search on my car to see if it was any recalls or issues on that matter.while I waited on my oil change I enjoyed the free wi fi and the large selection of vending in the waiting room. I travel the nation for my job but I can truly say its not many companies like this around anymore 😪 .Truly a great experience here

I always appreciate the quick service and repair of my car. Also how my service agentexplains the repairs and recommends if related parts should be replaced at the same time as the failed part to eliminate future repairs and cost for a similar failure down the road, because a today good part fails down the road later.

We had a great low key experience with Mark! We Appreciated all of his knowledge and kindness. Bruce the sales manager was very straightforward and had no issues. Made making the deal very simple and easy! Thank you!!

I got hail damage and cracked windshield on my Yukon. They got it in quickly and everything got fixed and it looks great!! Very happy with their services!!

Mike Wildeman was upfront and honest with me during the process of ordering the pickup to the end of driving my new pickup off the lot.

I went a couple weeks back to get my cars a/c fixed and also get a diagnostic on the issue and I got charged 125$ for the diagnostic with the Hopes that the workers would tell me exactly what was wrong with it and fix the correct issue. However they fixed the a/c, but it quit working only a week later. When I called and asked why they didnt fix the correct problem they simply said because it would take longer for them to give the correct diagnostic..... but I payed for it so I can get the correct issue fixed i wouldnt recommend

We drove all the way from Denver to purchase a truck at Donovan Auto & Truck Center. This was by far the best car-buying experience Ive had. Mark was welcoming, kind, and had everything ready for us. I would highly recommend Donovan to anyone near or FAR looking to purchase a new vehicle. Thank you!!

I have always had a good experience when coming into this location. Mark Faye & Steve in shop are great guys

The employees are very helpful and respectful! If something is wrong they are honest and it ran and always let me know. They either call or if I’m there they let me know right then before they start anything. I will always go back. I hope to purchase my next vehicle through them also in the future.

I recommend this place! Bought my official first car from here. (2016 Toyota Corolla) They did an amazing job at explaining and making sure everything was good to go. Thanks Tommy for the help!

Outstanding start to finish. Make sure you ask for Mike Caster!! Best salesman in Wichita, zero stress and extremely helpful!

This was my second visit to this service shop and I left my SUV after I registered online to have some maintenance jobs completed. I was called in the early evening that my SUV is ready to be picked up the next morning. I picked up my SUV the next morning.

Best body shop ever.

Went to drive a vehicle for my daughter as a second opinion. They had the car out Appreciate their honesty about it not being ready to go since theyd just got it in and still needed some little things fixed and had yet to be detailed.

My husband and I were in the market for a new vehicle and had looked at a few dealerships prior with little luck as the vehicle we were looking for is a new model and the availability is limited. We went to Donovan to look and they had a few in stock that we were interested in, however, the cars were HOT off the shipping truck and werent exactly ready for the showroom- their General Manager and our assigned Salesman worked hard to get the vehicle we wanted ready to roll that same day, even asking their service technicians to stay a bit late to get this done, to which they obliged and we were able to make the deal and take our dream vehicle home that day! We had to do a few follow-ups due to a few accessories from our car not being shipped with the vehicle, they were prompt to get those shipped out to us ASAP when they arrived at their store, making the after-the-sale experience as good as the sale itself, which is a big deal to us! We dont feel as though we were served and then forgotten about. GREAT job Donovan Auto & Truck Center! Wonderful service, honest GM and Sales people and an easy, smooth purchase! Highly Recommend! - Stone and Summer

The employees were very friendly and the service was excellent.

Great salesmanship, Excellent Products and Very Communication all up front fees.

Sales person was great!Finance not so much, Told him where I wanted to Finance through, ran app through there finance co. first. Said I was not eligible for Gap insurance, come to find out I am.I will be back for my new TRUCK!

Jeff Wake is the best service advisor ever! Donovans could never pay him enough!

The people are always very nice and it is a pleasure doing business with them

Our experience was great. We arrived early, the vehicle went right in and the service mechanic had us back on the road in good order. The waiting area is comfortable and clean. The staff we met were helpful and we appreciate the effort of everyone involved.Thank you;Charles and Jane

Jeff was phenomenal!! Very helpful, prompt, and has excellent communication and customer service skills!

Picking up my vehicle from work and taking it to the shop to get an oil change, was awesome! I had no idea this service existed. The service guy was super helpful with everything! The guy who picked and dropped my car off was super nice! Even with the extra fee, I will surely use it again! Im a single mom 90% of the time and it is almost impossible to get in and sit for 2 hours with 2 babies. Ive always used donovan and have always had great service. But this was the best experience! Thank you for all you guys do!

Our family traded up our minivan here last week. I have to say, I was surprised. Dylan was very helpful and patient. The whole deal and transaction was more than fair and I didn’t have to pull teeth to get the deal that I wanted. And, I knew if I had to walk away they wouldn’t make me feel bad and kick me out. I really appreciated the laid back atmosphere. Everything from the selection, sale, deal, and financing was a breeze. Thank you Donovan for your top notch service!

The service was fantastic! I love the fact they let me know exactly what they did to service my vehicle. They even pulled my car into the service garage so my little guy and I did not get wet! It was pouring like crazy! I will definitely be back0!

Great sales staff. Very helpful and super selection of vehicles.

Refused to inspect my brakes on my 2020 Terrain that are clearly corroding. Then upon me reporting to GM they are now refusing to service my vehicle.Would not recommend.

Wonderfully easy experience buying a pre-owned Cadillac at Donovan. I am an older woman and was really petrified to go through the process alone but Mike W. took such great care of me. I went to one other dealership and was horrified at my treatment so turned around and went straight back to Donovans to make a purchase. I will highly recommend Donovans Auto & Truck and Mike was my go-to guy.

Steve always takes good care of me. He makes my service appointments easy. :)

I love my new Encore GX.Mark was a great salesman. Very patient and had alot of knowledge about my new car.

They did a recall I didnt know I had, appreciate great service

I have been dealing with Scholfield Honda for a few years but management has changed. Customer service is not their priority it is sales and the bottom line. Im updating my review. I was trying to be nice but thats not being honest. Service manager was busy on the phone with his wife while he was holding everyone up. I did like the sales rep Josh but it all comes down to the guy who makes the decisions which is the sales manager and I was not impressed.

Super fast and friendly service. This will be my regular maintenance location for now on. Let me say I came from Colorado where this same service (multi point inspection, tire rotation, synthetic oil change, filter replacement) would total well over $100 near $200. I paid around $40. Very very nice people. Come here is you have a GMC.... or any car needing serving!

Fast and professional. They handled a recall while it was in and had it back to me in a couple of hours.

They are very good, easy to work with, nice people, do good work, and I recommend them to everyone.

Last week we had issues with our GMC Acadia. We took it in for repair the following day and Greg & Todd did an exceptional job!! Also, the shuttle driver was especially exceptional!! Very nice and polite...and handsome too!

This shop consistently does good work. Greg communicates issues effectively and strives to provide quality, timely service.

Greg Packer does great job, work completed as agreed!

Was impressed that Alex was happy to help me when I was there right before he was leaving for the night so I could leave my car for work to be done next day

Steve in service always has a great attitude!

Not only is Donovan service super friendly, but they are very knowledgeable and treat you like you are the only customer that they have. Everyone from the service lane to the sales team, the technician, and even the sales receptionist. Wow, this is the definition of what a dealership should be! Great job to the Donovan team.

These people were awesome!! We were passing through town while in the process of moving from one state to another when we had trouble with our pickup. My husband is an aircraft mechanic so, knowing about mechanical things, he diagnosed the problem as the differential going out. We called another dealer ship and was told they couldn’t even look at the vehicle until the next day (plus they were rude on the phone). We called Donovan’s and they were extremely nice on the phone and said they would get to it that day and at least diagnose it and possibly fix it. They called within a few hours and said it wasn’t the entire differential but just the bearings and they had to get the parts in so would have it fixed the next day. Not only did they have it fixed the next day but early enough for us to check out of the hotel without paying for an extra day, getting our rental car returned in time to save a day AND get on the road in time to reach our destination that day. I am soooo thankful we chose Donovan’s to fix our vehicle. A big Thank you! to the Service Manager (Dustin) and the Service Dept. AWESOME AWESOME people.

Very honest dealership salesman John in new car sales great service department great highly recommend

I really enjoyed buying a vehicle from them. They are good and knowledgeable about their vehicle. And service is good.

Work was done very quickly with courteous service!

Got a oil change and they washed my truck! Thanks!!!

We had literally just bought our truck from you guys on a Friday. on Saturday my husband noticed a shake in the steering wheel, my husbands mechanical knowledge, and research indicated a transmission issue that is known by GM but typically ignored. We took it in and they identified the transmission issue. We have been assured that if the problem returns that they will fix it. It was reassuring that Donovan took us seriously and helped us out.

They do good work

High prices incompetent service personnel

The sales staff treated us like family. Mark Faye was fantastic. He was not working the day we picked up the GMC, but he called us the next day to thank us for the purchase. He also sent us a thank you card. You have an excellent salesman and I told him I would Highly recommend him to everyone.

The guys in their parts department are the best in town!!!! Been using them for years, they make other dealers look like fools. Keep up the good work guys!

I came to get some recall work done on my car. All the staff was courteous and friendly. Because it is my only car they also gave my kids and I a ride home and back when the car was fixed. I highly recommend this company!

I couldnt be happier with the service I received here on my Buick. They were friendly, quick, and fair with the pricing. This was a night and day difference from another dealer I have used before. I will definitely bring my vehicles here for service again.

Have complete trust in my service dept! On the other hand that Bruce Silsby???Just kidding! Will always be a customer!

Great service and people! Always professional and pleasant.

We purchased our 2017 GMC Sierra from Mark Faye. I cant say enough good things about Mark! He is courteous, patient, has excellent product knowledge and is appropriately persistent without pestering. Mark has introduced us to others at Donovan and I feel like I will be treated as a family member by everyone! Mark has thanked us repeatedly for our purchase, both via email and with a couple of hand-written thank you notes.I also appreciate the professional and pleasant nature of Audrey Donovan, the Finance Director who worked with the financial aspects of our purchase. Audrey carefully and patiently explained the choices we could make regarding our purchase and the various extended warranty options!

Sold me a great truck for a good price. Service was good and affordable. No complaints.

Great Service Department, and always willing to take me to work and pick me up again if needed when my vehicle is finished.

LET ME TELL YOU ABOUT THIS PLACE. HANDS DOWN BEST FAST SERVICE I HAVE EVER SEEN, FRIENDLY AND AFFORDABLE...

Greg, was great to deal with.

We had the BEST customer service ever! Outstanding service from Bruce Silsby the sales manager to John Lambert New car sales and Clifton from the finance Dept. Every process was very easy. If you want a GREAT experience buying a vehicle, go to Donovan Auto and Truck Center, it is worth it!!2021 GMC Canyon

Theyve always been helpful. You just just drive in. The Technicians are always available.

They are awesome here, great service and usually in and out pretty quick

Very friendly people there I would definitely say if you in the market for a new cadillac buick or gmc dont settle till you given them a try and the parts and service department is top notch those people put in some serious hours they are there when I go to work and some still there when I get home so do yourself a favor and try them out

Due to the conditions that we are in today a lot of things you take for granted are no longer done. The complimentary wash and vacuum have been cut. Also service in some areas maintenance have been slowed by help not coming in to work during the virus. Over all the service at Donovans is still A++. Thanks for the great service.

Always family friendly

Came to xxx was the best choice I ever made. Our sales rep Tommy was the nicest person. Super patient. He helped me find my favorite family van and took care of this used car like a brand new besides the mileage. Highly recommend.

My husband and I are both senior citizens and find it difficult to vacuum our car but the service department was kind enough to vacuum our car after servicing it. THANK YOU DONOVAN!

Thank you. what. Your. Man. Use. To. Wash. My. Thuck. Was. Tops! But. The. Man. Who. Work. On. My. Ride thank you. Have. A. Nice. Weekend! Thanks. Neon!

Got a truck there the dealership in wichita they are the truck people

Great people and great service.

Steve Nelson, in the Service Department; Rocks! He is a very honest, trustworthy individual who I recommend highly to other Cadillac (or GM) owners. I was pleased to tell the Cadillac Corporation when they called me to ask me about the Service I recd at Donovans Service Department, that Steve Nelson actually went for a drive with me to determine what the issue was with my Cadillac. The Representative from the Cadillac Corp., said that they NEVER hear that any more! Especially about other local Dealerships Service Departments. I informed the Representative that Donovans is the best place to take your Cadillac by word of mouth amongst Cadillac owners! No matter is too small or too large for the knowledgeable men behind the counter in Donovans Service Department. Once your vehicle is in for service of ANY kind, you can count on the Service Department guys to know exactly where your vehicle is in the process. If they discover that a unforeseen part is needed, you WILL receive a call from the Service Department informing you. The same applies if they have to overnight a part in. Donovans Service Department is unsurpassed in the quality of Service you receive. They are Elite! Job well done, Steve! Shout out to Leon, as well!

We scheduled our oil appointment and rotated our tires. Took approximately half an hour. They had a waiting room with charging ports and everything for us. Would go back

I have taken my work truck to Greg at Donovan’s for the past 7 years, I wouldn’t go anywhere else, he has gone above and beyond on several occasions to ensure my truck was up and running in a timely manner

Staff are always highly professional and experienced. Come in this time to have first oil change after purchasing vehicle, which is completely no charge. Im highly satisfied! Will recommend to my friends. My family already has utilized Donovans service. They too, very satisfied. 👍

Felt like talking to friends. No high pressure salesman. Heads above the other dealerships we had been to. Showed all the features the vehicle had and after the purchase made sure I knew how to use all the technology before leaving. Would definitely send anyone shopping for a vehicle to Donovan Auto.

Best Customer service I have received at a Dealership! Very nice people and got me the parts I needed fast and easy. 100% would go again

In and out for another oil change. Thanks for the personal service Steve!!;

Very straight forward and accommodating to our questions with quick accurate information. We knew what we wanted to look at and do and we did not feel like we were being redirected to things that were not important to us. Mike Casters years of experience and his confidence in doing business the right way was a big factor to that experience.Thank You very much

The best dealership in town by far! We were treated extremely fairly and they were never once was pushy. Bo was amazing and took great care of us. I highly recommend taking the Donovan drive.

Always a seamless process! My little Sonic Dragon is running like a top again😄

Excellent service.

If I could give this dealership zero stars I would. Let’s start by saying that I was an out of state customer ready to purchase a vehicle that was on the used lot. I submitted my credit application to find a lender. After submitting that information to multiple lenders and docking my credit score I get approved. Come to find out the vehicle was sold out from under me before calling to inform me I was approved. I can’t speak for in state buyers, but as far as out of state goes, avoid this shady place at all cost. If you’re good at seeing through bullsh*t this is the place for you because that’s all they seem to feed.

The Service Department is above and beyond a great value after the sale at Donovans. Attention to detail, customer service and craftsmanship are excellent! Entire staff is professional yet personable in every way.

I was able to get my 2 key faubs programmed for 25$. Great customer service and they even washed my car for me!

Have taken several vehicles here for regular maintenance now and the prices are fair. Ive been in and out each time. Good customer service!! Would recommend.

This is an excellent car dealership and I would be lying to say that this is not owned by my father and my brother. The Donovan Auto Center has been in business since 1977 and businesses just grown over the years. Unlike the vast majority of most car dealerships you will typically see the same mechanics, the same sales people, and have a quality experience. So am I highly biased opinion I recommend Donovan Auto Center. I dont think youll find a more fair-dealing dealership pretty much anywhere.

Always thorough, friendly and efficient.

This is the best place to buy a vehicle. I brought my first car here and i enjoyed it. The sales associates were nice and they dont rush you at all. The prices were very cheap and my car guy josh was very helpful answering any questions i had about my jeep.

Great experience with the salesmen & manager! Mark Faye took his time explaining everything about the vehicle we bought!! Great job Donovan Auto & Truck Center!!👍

Hands down the best experience I have EVER had with a Car Dealership, Mike who works there will try his VERY best to help you in every way possible and hes a very nice and respectable guy. If youre not sure where to go for a Car Dealership make sure you go here because theyll make sure you will get the best deal and work with you until the very end, will definitely go here again in the future.