I went into this location because I had an issue with my SIM card and Gonzalo the manager was able to fix the problem. He was also able to save money on my bill as well as add another line to my account. He was very helpful and overall great customer service.

I went to move my number from one plan and opening another. The one person there was helping someone else and said it would be 20 minutes since the other person was on lunch. I said thats fine. I understand people get lunch breaks. He told me the info I needed to change the plans which I got. The second guy comes back and asks what I need. I tell him the situation. He just tells me it would be easier if I called customer service my self and figured it out. So I left and tried to call customer service my self which was just a bunch of automated lines and wasnt easier. I googled how to do it and found a third party website that walked me through it. Why does AT&T have store fronts if you are going to tell customers to figure things out themselves? I rather the first guy said hey I wont waste your time. We arent going to help you because its too difficult.

We don’t know where to start off with this location. We have never had a bad experience with any other ATT stores. We were in between two phones, but ultimately told our sales person what we wanted. He rang us up, then proceeds to tells us, he “grabbed” the wrong one. It took at least 2 hours to try to exchange to the right one (which could not get resolved by the time we left). We had to leave with a phone we did not pay for. It was also irritating how he kept saying, it is only a few more dollars more. It does not matter because at the end, it does add up. Another issue was that he did not tell us that someone had to be home in order to receive the other phone we upgraded. Both of us work during the day. The delivery person came to our house, but could not deliver it because we had to sign for it. We will not come back to this establishment for any of our needs or will recommend it to anyone!

This is the best AT&T store Ive ever been to. I really liked the service I got while there.

Drew and Austin were so welcoming and friendly and answered every question we had! Amazing customer service

Austin Hartnett was the sales associate that helped me convert my phone from Sprint to AT&T, and it was a very smooth transition. It took minimal time, and he was excellent in helping me with setting up my service, answering any and all questions I had, and ensuring that I got the best deal possible. I had a great experience overall, and I suggest you give this store & Austin a try for your wireless needs.

My wife and I were due for an upgrade on our wireless devices and also wanted to better understand if there was a better plan available for us. We worked with Jewel and she was incredibly helpful! We were able to identify find the product we were looking for but she was extremely helpful walking us through the different plans available to us and the benefits of each. We ended up enhancing our plan for a minimal increase in cost and couldn’t be more pleased with the outcome. We will definitely be back to this store in the future and I’d recommend working with Jewel to anyone - great service!

I went in to get information on upgrading my phone & add a line to my plan. I had previously called AT&T customer service to drop service on an IPad (I had called several times), however they had never fully dropped the service on that device. I am so happy that I went in to this location because Jewel not only helped with the iPad situation, but she helped me get a new plan that fit my needs & helped us with getting 2 new phones. She made me feel valued & really worked with us to get exactly what we were looking for. I couldn’t be happier & I will now tell everyone I know to go see Jewel at this location if they want to experience amazing customer service! Deng was also extremely helpful & talked with us while Jewel was adjusting the account on the computer. I will definitely be going to this location from now on!

Lino Wilson was wonderful. He explained all the different devices, answered our questions and most of all generally cared. He was patient and knowledgeable.

The At&T store on North Avenue and County Farm Rd in Carol Stream, IL I visited to transfer my info from old phone to new phone. Austin the tech is very personable and helpful. I worked directly with Mark the manager and he was just awesome in how he helped me. In transfering items there are always obstacles, and Mark overcame those. In figuring out the hotspot line he called for help and resolved the issue better than I thought. Mark went above and beyond for me and I appreciate that. He is a great store manager.Paul

For over 2 hours, Jewel worked tireless on multiple issues. She never gave up and the service at this store is superb. I will always go out of my way to recommend such a professional person at AT&T.

Mark Foley and his staff offer the best in customer service and support and are the reason I remain a loyal At&T customer!!! I have been a customer since the cellular one and singular days!!! Keep up the great work!!!

This store was amazing! Jewel was friendly and provided great customer service. She went above and beyond setting up my phone and my account. I would recommend this store to anyone! My experience was great!

The team at this store is top notch. I only use this store because I know they will help me. Always efficient, direct and friendly.Much better than my at&t help online. I highly recommend if you still like engaging with people and need direct answers to your questions. Keep up the good work Mark, Brandon, Chris at Carol Stream store.

Went into this store looking for phone and plan upgrade. AT&T rep, Jewel, was very knowledgeable, patient and understanding. She made the experience here a breeze. Will be coming back to this location for all AT&T needs!

Mark was the best. He was helpful and patient in explaining all options to us. We were very pleased.

Jewel did a great job with helping me out. She made the experience smooth and enjoyable.

Incredible service & alway so helpful. I have been coming here for years. Sales rep Jewel goes above& beyond helping. The manager Mark is the best.The best if the best!!!!

This store is top notch. I am very pleased with the help Mark Foley has provided for me here at this store. He has helped my family out many times with our service needs. We will keep coming back here for the service he provides.

The manager Mark Foley here at this store has helped me and my wife with all our AT&T services on many occasions and I have to say he is the reason why we stay with AT&T otherwise we would have left AT&T probably. He took care of our issues and has provided nothing but the best service and customer care we could ever expect. Thank you very much for your help Mark.

Jewel has been great, she helped me with my cell phone and Uverse services. Every time I come here Jewel and Mark help me and I am very thankful for them.

Miss Jewel was very helpful and went out of her way for me! I would recommend this store to anyone family and friends included! Miss Jewel was the best!

I was very very satisfied working with the staff and manager at this store location.It was So nice to work with professionals who know their industry and are willing to do whatever it takes to problem solve. I have already told family and friends about my experience there and highly recommended doing business with them. Thanks again!!!

Mark, Jewel, and Shun were very helpful getting my new phone and setting it up! Very friendly and knowledgeable!

Mark was SUPER helpful with my question and even helped me save money by changing my plan, which was a better for my family.. especially during the uncertainty of a world we are in right now.Whenever I have ANY questions about the different phones or plans, Mark always makes time to explain.Thanks, Mark!

Mark and jewel are great! They helped me set up my new phone and were very helpful

Mark Foley has always been a great help at this store and I appreciate that and Jewel here is very good also. Thank you AT&T for employees like them.

Mark was super helpful and stayed late to make sure we were all hooked up.

They spent over 2 hours helping me fix an old device of mine and followed up to make sure I was satisfied. Awesome people and customer service!

I worked with Jewel on two phone purchases. She was amazing!!! Very helpful and professional. This isn’t the closest store to my home but I will drive the extra distance anytime I need anything.

Mark here was a great help with setting up my replacement phone.

Mark is always super helpful and makes educated recomendation. I love coming to this store, they take great care of costumers.

Sean is an amazing employee: conscientious, knowledgeable, courteous, kind, and friendly. Thank you for your excellent customer service, Sean!

Brandon and Jace were great!! They were super friendly and amazing to work with!! Made my process of getting a new phone quick and efficient, very pleased with my experience. Thank you both again!

Austin was Fantastic with setting up my new phone.

Mark the Manager has always been a great help with all our needs here.

The problem was taken care of plus for $4.00 I now have Protex for any problem I may have in the future.

Jewel gave us great service. Very personable & knowledgeable ran through use of phone and everything we needed to know. Also helped lower bill with autopay and AARP discount

Mark & Chris at west Chicago store did a wonderful job taking care of me. Thank you. J.R.

Mark the manager and Gio have always been a great help every time I come into need help with my phone. They are great here.

This store really helped me and my family by helping with settling up our phones when some places just dont seem to do that. Thank you for your help. Me and my family will keep coming back.

Friendly fun staff. Never had to wait coming to this store but may have just been lucky. Staff was helpful and knowledgeable.

Went in this store after a bad experience at another store a few miles away. Gio and Jace greeted me and with in ten minutes they had the replacement phone I needed for my handicapped mom helped me program it with important numbers and got me on my way. If you want excellent service go see these two gentlemen. I really appreciate good customer service.

Mark and Jewel were a great help with our home services and cell phones too. Thank you both for the great service.

What a terrific experience buying a phone! Gio, Al and Jay are professionals and a delight to work with! Ive been an AT&T customer for 10+ years and thanks to great service today, Im staying!!! Thanks guys!!

Mark Foley gave me some quality help with my phone and answered all my questions and has always been a great help.

Mark Foley provided outstanding customer support and went above and beyond to assist me. Customer service rating #1!

Jewel and Mark are simply the best !! Amazing and friendly staff and very professional.. Highly recommended!!

The staff at this location is the best! A special call out to Wes. We went to Apple store in Naperville to find out the problem with our phone. Buttons were not working. Apple store tried to sell us a new phone. AT&T did a quick rest and our phone was fixed. The iPhone was just over a year old. We will definitely buy our phones here from now on. No more Apple store!

Gio at this store was amazing! Highly recommend this store and this Rep. Great place to go!!

Gio fixed my dads phone within a few minutes... something I tried to do for months! A true professional. We left the store very happy from the experience. Thank you!

I worked with a wonderfully helpful young man named JaceHe spent so much time explaining so many things to me re: my new phone and all the many questions I asked him were most patiently and kindly answered.I will for sure recommend this ATT store to my friends.Thank you, Jace. Judy P

Very helpful and know there products. Were good at answering questions. Have brought from here long time and always helpful.

Thank you Jewel for your knowledgeable and professional service.

I went to this AT&T store to upgrade our phones. I’ve never been to this store before but had issues at the last store we went to so was looking for a change. Jace greeted us when we walked in and I jumped right into asking about an upgrade if it wasn’t a big cost difference.Jace brought us to a desk and pulled up the account. He was able to quickly quote prices for two different upgrade options. All we had to do was pick out a color at this point. Jace walked us through every part of the setup process. He was so polite and professional and just a really nice guy to boot.I’m usually skeptical of other people putting on my screen protectors (because the last AT&T employee left a giant bubble and part of a fingerprint on my phone and then she tried to push it out by rubbing on the screen really hard). So I was going to put my own screen protector on but I watched Jace work on my husband’s phone and I was pretty impressed at how careful and attentive he was. I gave in and let him put mine on too.The rest of the employees were helping two other groups of customers that were doing some complicated transactions, but none the less, we walked in way after these groups did and Jace had us out of there before the rest of them.The group of guys working at this store that evening seemed pretty great. They were helping each other out and were friendly to everyone.

Excellent knowledge and service.

Very helpful and friendly workers! Al helped me out today with my international data coverage. :)

Mark was very helpful.

Mark, the store manager went above and beyond to help me get my pictures off of my old phone Nokia Lumia to my new Galaxy phone. He has just been a great help to me.

Mark was a great help!

Drive 40 miles past many other A.T&T stores to go here these guys are the best patient knowledgeable and treat you like family

Mark and the staff here were a great help with setting up my new phone when my old phones screen would not work or light up to see, he helped me get my pictures and contacts over onto my new phone with out the ability to access the old phone, being that it was broken.

Excellent service! Extremely helpful staff!

Very helpful! Friendly staff that goes the extra mile for their customers! I HIGHLY recommend them.

Mark here at AT&T was great.

Retail cellular stores can give very mixed experiences. I went in for a simple screen protector and had a great experience here. Christian was meticulous with the application and it came out with no bubbles He was very friendly and courteous and wouldnt take a tip when offered.

Mark helped me with everything. Great service.

Fast service, not busy

In my opinion AT & T is so big and so large they dont care if your customer or not once you sign a contract with them they completely ignore you there is no customer service to prices are ridiculous and the help is non-existent

Fixed the problem

Mark was awesome!

Friendly staff that is very experienced. Can get you everything you need quite quickly

Great service. Bought a phone there, and the guy Nick that worked there was super helpful.

Employees are friendly and willing to help with all phone issues.

After getting totally lied to and ripped off by an ATT land-line sales-person, who somehow was able to tack charges onto our mobile bill contract (will save you a LOT on [your] monthly bill.), we needed professional help. What the salesperson didnt tell us was that he was adding over $100/month to our MOBILE bill! So, after not getting any satisfaction over the phone with the ATT Mobility people, and being unable to contact that salesperson, I stopped into our local ATT Retailer on North Avenue, West Chicago. MIKE was very helpful, even though his store was not at fault in this matter, and advised me on what steps to take to fix the plan issue as well as contacted supervisors in both Mobile AND Land-Line. He also informed me as to what our bill SHOULD read, and did all he could on his end to satisfy us. Its easy to be angry with a utility, but representatives such as Mike, make dealing with large corporations so much easier.

When we started with this company they got our order all wrong ended up with a $500.00 bill which should have been $250.00! Now that we have canceled with them they are still billing us and we cant get them to quit. I would not recommend them to my enemy. Our new company bills us exactly what they say they will bill us for, no surprises!

Very helpful.

Mark was awesome

Jewel was awesome

Liked this store friendly and knowledgeable

Wes n Dan are good guys ...

Awesome store

You need help, these guys you can count on

Knowledgeable, helpful and quick. I always come here.

Great service.

Great store great people

Liers and scam artists you can go anywhere and get better service didnt even care about losing my service cause they are gonna get there money anyway

Horrible. Nothing I can say that R.G. didnt already say.

Awesome stuff

These guys are the best!!

Idiots an liers.

Nice Service