Personal touch does not dry your vehicle, Neither by hand nor by machine. The only personal touch, is a guy limply hosing your vehicle down as you drive in. Expect to leave with water stains, pollen still stuck on your panels, and dirty side view mirrors.

Ups:Its in a great location and the gas station is conveniently located next door which is great. Free vacuum stations.Downs:This is a fancy car wash with all the lights, bells and whistles...but everytime I go through it, it leaves simple things that should be cleaned off on the first run through (like bird poop left still on my car everytime )....SMH..

Would give this place negative if I could.... the guy who guides you in did the opposite. Just stood there. Not even 15 seconds later my tire light went on. When done went to vacuum the car out and noticed something off. My tire was completely flat. Went to put air at the Irving, but can’t because the valve stem is completely snapped in half. Went to tell staff and he said he can’t do anything. He proceeded to call his manager who supposedly is nowhere near. Was told they will look into the matter tomorrow. Poor customer service and lazy employees who can’t even do the simplest of tasks.

I cancelled my membership to this car wash in July of 2019 because my car was wrecked. I called to have it cancelled originally and they said the cancellation will be immediately reflected and I would not be billed again. Some months later I noticed the reoccurring payment was still being charged, so I made another call. They apologized for the inconvenience an notified me my payments would be refunded and returned. More time went by and I am still getting billed. I used there online help desk service in hope maybe that would give a different outcome. Still was getting charged. I stopped in on three different occasions to find management but none were scheduled on any of the instances I arrived. I made another online help desk ticket and explained the situation and how dissatisfied I am with the company at this point. Today is March 19, 2021. Almost two years later........still getting charged.

I’ve been coming here for years. Always get the most expensive monthly plan. Makes my cars look amazing. I’ve gotten compliments on my cars after the washes. Nothing like cruising around the city in a freshly hot waxed car !

Alright, like most carwashes youll have to finish drying your own car. Also doesnt work well if your car has a spoiler. Other than that the vacuums are great and the people that work there are generally quite nice.

I would give them five stars but in the past year-and-a-half they have gone downhill maybe because the manager is not on site. Youre paying close to $14 for a wash and the young kids dont even scrub it down before it goes through. I never leave a tip because of that reason!! And its the same way on Thomaston Avenue!!

Girl was awsome with helping me. Took her time and didnt rush. Love that place!

Great Place to wash and vacuum your car.

I HAVE BEEN TRYING TO CANCEL MY MEMBERSHIP FOR OVER A YEAR. I MOVE OUT OF STATE. I CALLED LEFT VOICED MAIL, SENT EMAIL NEVER GOT A RETURNED CALL SO EVERY MONTH I HAVE TO DISPUTE THE TRANSACTION.

Quick drive thru, I didnt have to touch anything because there was an attendant, lol. Free vacuums and garbages. This is my car wash in Wrby 👌

Car wash has gotten way better and finally all the vacuums are fixed and can actually vacuum your car now in half the time it used to take.

Wash was ok paid about $25 for a wash and had to get out afterwards and dry of the car myself. So it was like overpaying for a $7 external night wash in New York.

9 dollars wasted car, rims dirty, the vacuum works. Stay safe familia

Always come here. Best prices around and friendly staff!! ❤❤

Its a great place to wash your car.its clean and organized.youre in and out in less than 10 minutes...

They were definitely fast, car was still a little wet in some areas but not that big of a deal.

Good car wash with great prices

Awful service by staff. Disrespectful and they have no work ethics no professionalism no nothing. They offered me a plan and failed to tell me even when I questioned it twice that the price would change and by the second month almost 30$ charged and they had the audacity to flip the script and try covering their behinds by trying to claim that I had other vehicles which I had canceled out that I did not have a receipt both staff and another staff who claimed to be the manager both disrespectful as they argued their points but wouldn’t listen to mines until I told them that I was going to call my bank to file a claim and my proof were the two prior months charged at 14.99 and the fact I did not authorize the 30$ charge and that all other vehicles they were trying to pin on me where not mine as they had my make/model phone number and my credit card number proving one vehicle was mine but as soon as I got close to see the list he immediately became agitated and told me, I will refund you the 25$ so we can get this bull••••• over with and I told him you will refund my 26.65 which is what you charged no less. He gave me the receipt and told me I could not come back to the wash to which I answered him I won’t be trust me on that.Not a company you can trust. Bad business and the staff is very disrespectful.Make sure what ever transactions you make get a receipt and go as far as recording it if possible to cover yourself. Such a shame that this was the course of action they choose to take when they could’ve fixed the situation in a total different way!!!!

Good car wash. Car was nice and clean.

My rims were scratched by machine while washing car

AVOID THIS BUSINESS.2019 Update: After reaching out to the company after posting this review, they finally refunded me my money. I bought a new car a few months later and decided to give them another chance. The car was then totaled so I canceled my subscription on September 11, 2019 which is the same day I received the cancellation confirmation email.Now today I just noticed they have been charging me still every month. I have reached out to them and disputed each transaction with my credit card company, and also filed another complaint through the BBB. They even have a terrible D rating from the BBB.2018: Do not purchase the unlimited car wash plan! Their website states it is simple to cancel at any time yet they will not cancel your plan, they will not reply to emails, they will not answer their phone, and they will continue to charge your card. I have to place a formal complaint with the BBB and dispute the transaction with my bank. This company is obviously poorly managed and is not an honorable business. They have violated their own terms of service posted on their website.Here is my full complaint through the Better Business Bureau:I had an unlimited car wash plan with this company that charged me $22 per month. After I had an incident where the car wash caused swirl marks and scratches on my car, I cancelled the monthly plan. I sent my first cancellation form through their website on October 6, 2018. I did not receive any reply and they did not answer their phone so I sent another cancellation form through their website on October 19, 2016. On November 1, 2018 I was charged $22 for the car wash plan.Their website specifically says the following: NO CONTRACT - cancel or upgrade your plan at ANY time.Their terms of service also states If participation is canceled mid-month, there will be no refund for remaining month(s). Please provide at least ten (10) working days before your billing date for cancellation of program to take effect. Cancellation is complete after customer receives an email notification from Personal Touch Car Washes car wash.I received email notification on October 6, 2018 of the cancellation. Ten working days afterwards was October 19, 2018.This company has had ample amount of time to cancel my membership in their system. They have violated their own terms of service.

This place is terrible, there machine broke my wiper blade then I was given a bogus customer service number thats a recording, no one answers the phoneThem I called the location number on East main st no one answers it goes straight to an answering machine... People beware take your money elsewhere and get your car washed because they dont take responsibility for messing up your car because they have faulty touch less equipment thats over 20 years old cleaning your car....

It keeps removing my rear wiper when I go through.

Got the unlimited wash. They line moves slow and some shady characters around the vacuum section.

Signed up for monthly pass. Never got it. No one was around to ask or get it. If you have this option you should have someone around to handle it or not have the option. Its kinda simple. I have been trying to contact no response. I will not use again due to this. And will have to figure out how to not be charged going forward. Completely unsatisfied with lack of customer service and care.

So I pay for a monthly service and for over a month the vacuums have not been working 😡 how about skipping a monthly payment.

Never again! I had to re-wash my car again my car was so wet and it didnt blow the water off 15.00 for nothing. Go to a car wash that will give your car the money you paid.

I bought the unlimited plan a year ago. At first it was good. Then their equipment kept breaking down and theyd be closed. So then the put in all new equipment, which youd think would be good news. NOT! The back of the car doesnt get clean. I asked them to pre clean it with the car wash broom, but they said theyre not allowed to, per management.

Good place to go when you want nothing but a quick, cheap wash.

Half of their equipment never works. Have to go through at least 3 times to get a decent cleaning.. Better off going to their new location on Huntingdon Ave..

Im about to cancel my membership cause it doesnt clean the car

Don’t put your money here. I signed for the monthly plan and every day the service gets worse. Not enough employees and when there is you see them on their phones or help friends with their cars. Today I tried to wash my car at 8:15 pm and was closed. Their website says open till 10:00pm. Usually by 8:00 they have removed almost all the hoses for the “free vacuum “Search a better service

Good carwash. Free vacuums, extras available. Friendly helpful staff.

Reasonably priced at $7.95 for 3 Minute Car Wash. I definitely recommend this place for a simple wash to remove dirt and salt after a snowstorm. You cant beat the free do-it-yourself vacuuming although they do need to repair a lot of their equipment. The vacuuming nozzles kept coming off and some of them had no suction at all

Been trying to cancel my membership since March and still no answer. No call backs. There isnt really a place to find someone to talk to about it. When you call it tells you to call the place you got the membership from and I havent recieved any answer at all! Do not invest here. You can wash your car in Watertown theres a self service and I think they are 24hrs too. Hate this place. The Express leaves little scratches on the car windshield and theres so many potholes that by time you drive out your car is dirty again. The vacuums are decent though.

Great service. Gave my car TLC and loved the free vacuums at the end of the wash, with garbage cans-a rare offering!

Great service

Just did a car wash there. My front windshield window is still all dirty. All of the vacuums barely had any power.

Good services 😃

Great service. The machines stopped working once! Everyone left and we decided to stay and we got the platinum car wash for waiting patiently! Thank you!

The attendant signed me up for a 1 month unlimited carwash. After the one month they continued to charge me without permission. Spoke with the manager but he kept avoiding my phone call. I finally change bank closed my bank account to stop the charges. The manager did nothing to fix the situation. In my opinion, very dishonest management. I would recommend going to thick carwash.

Went to wash my car spent 14 bucks but the vacuums suck butt, I was not able to vacuum my car carpets. I went to 3 different hoses. Lets get them fixed please.

Always open. Very convenient

I signed up for a wash plan days ago and still have not have received my membership sticker. If the manager is on vacation, there should be someone to cover him. It is insane that I have to keep coming back to get what I paid for. I will taking my business elsewhere.

No vacuums for customers only about 5

Good customer service and very polite.

Garbage service!!!!! not enough employees and too many cars. the idiotic workers have not sense of organization. I spent over 15 minutes trying to get a vacuum because the worker was more focused on keeping the line moving. multiple times i missed a vacuum spot because i was asked to move and when i finally got fed up and said no i was threatened in Spanish by a worker. Once i finally go a vacuum spot it wasnt working. I was so fed up i left with out vacuuming. will not be going back.

Scratches my car every time I go get a car wash.

Love my car wash...

Great place to.get your car cleaned

Mathew is a very rude manager.should not belong in customer service. i will be contacting robert Benson. he walked away instead of listening to my concerns.and he was quick to take my debit card. i explained tp him i wanted to cancel my membership and that i was told to come down with my card. i continueto talk to him and he walked away.. when i also had another concern. when he came back out to me..i then said i was told by another manager i could get my refund because i didnt use the card... he was rude and said i never told him that....well if he didnt walk away to begin with he wouldve known.. then i told another manager in a blue shirt he shouldnt be working in customer service.. he stepped towards me and said. what u say? he doesnt belong there.. nobody should be treated that way

This place is terrible. I’ve been a member for years. It’s getting worse and worse. Thanks to this place I have a 3 foot scratch on my car. I had 3 separate memberships $100.00 a month. Not anymore. Very unprofessional manager I believe his name is KC if he is still there. He told me he was going to look at a video and see if I drove in with a scratch. Well guess what he never called me. Neither has the District Manger Dwight. The manager on Thomaston Ave location is an idiot. He never called me back either. This happened March 4 2019 and I’m still waiting.

I subscribed to the Platinum Plus monthly plan at one of their Waterbury locations according to the agreement suppose to be able to go as many times as you like at any of their locations NOT TRUE, when I went to a different Waterbury location and they knew I had a monthly Platinum Plus plan because they scanned the bar code sticker they put on my my truck. After running my Truck through giving the bottom basic wash they demanded on charging me $12.99, I told the I have a monthly plan. They took the keys out of my truck holding me and my minor son hostage until we paid. I had to call the Waterbury police waiting an hour to get my keys back traumatizing my 10 year old son !!!! I contacted the General Manager the next day and they would not do anything to correct the terrible ordeal we went through. They are dishonest dont go here !!!!

Not sure what is going on at this car wash. I am a small business owner and I find that the management at this location is very demeaning and not open to understanding their customers concerns if it is not in their best interest.According to my bank statements, we were being charged for a monthly plan that was not purchased -- as we do not live anywhere close to this location. When I brought up the concerns to the manager of this car wash he was very demeaning and told me maybe you dont know what youre doing. I felt extremely offended by this, as I was working towards a resolution -- and why would you say this to a customer PRIOR to hearing them out? I was made aware that monthly plan holders are given a sticker for their vehicle -- which did not occur in our case -- but that did not matter.When the manager contacted me back to review the partial refund he then reversed his response when I asked how they manage their monthly plans out of wanting to understand the situation better by stating, some people get stickers and some people just show their receipt -- so Im not sure why he told me that everyone gets a sticker for monthly plans and now hes saying that not everyone does (after the fact that he knew we did not get a sticker). He was not professional AT ALL and was yelling over the line. I did openly agree to a previous purchase of a car wash being valid; EVEN THEN the manager still continued to demean, argue, and handle the situation rudely -- as he was not listening to the details that I had gathered together.The manager told me to contact a person by the name of Amanda; when I contacted her at the phone number given by the manager she was not available -- meanwhile, the manager was contacting her? But why couldnt the concerned customer contact her themselves? As a business owner, this is unacceptable. I felt as if there was a work around somehow to resolve the issue that was not inclusive of the customer.Lastly, while attempting to discuss my concerns after finding out about the refund details were only going to be a partial refund the manager HUNG UP IN MY FACE in the MIDDLE of my sentence -- where I was simply trying to express my thoughts and understand what was happening and why. I have NEVER spoken to a manager who handled customers concerns in this manner and it is unacceptable. He should not be running this business.I know MANY individuals who use this location and they will be made aware of how management handles customers concerns. Im hoping no one else has an issue like this...

They definitely DO NOT know how to have the cars cleaned nicely. Every time I got a car wash, my car would still have soap on it and I would go back and make them have it cleaned up for what I paid for.

Let me vacuum for free without a car wash was impressed

Need to help wash the car better. Employees are charing around instead of do what they need to be doing

1-Employees aways on there phone, walking around or hiding inside.2-most of the time they out of liquids or you have to go through twice.3- asked an employee to blow off the sand before I go through he said ok hit the bottom and walk away.4- I took my brother 4 times to cancel his wash because he didnt had his car no more and it took him 2 months to finally to stop itWould really like you guys to look into ur employees and have them do there job right and add more liquids when its low thanks

Did not wanted to take coupon from their own website. Stated that they do not had the scanner, then I advise of the coupon code, then he said that owner was the only one that can take it...... Their coupons are false advertisement.. will do anything to not take it!!

An incident happened with me and another customer, manager took care of it but another employee took video of it like it was a show, asked to be erased and manager asked him too and he refused, I do not gave permission of my privacy been expose into the internet if that happens I will legally take control of it and Personal Touch Waterbury Express Car Wash will be responsible of the matter cause is his employee.

This was my first experience at this wash. Having a monthly pass (P.T. in Milford, CT) I was able to use the fast line and bypass 11 cars, which was nice. Being an express wash, you stay in your car for the duration. The process/time of getting the wash was excellent, but I (like Deborah Ortizs review) received three scratches. The scratches did not go through the clear coat and I was able to mostly buff them out. My car is 5 months old and I wash it weekly at other Personal Touch Locations. The mechanicals of this wash are pretty aggressive.I would use it again, but only on an older car (for which I dont care enough to have a monthly plan) which means I guess I wouldnt. The other location in waterbury has caused me zero issues. Just takes longer...

It was the Tuesday after labor day at 3:00pm when it happened. I show up after taking my grandmother to the doctor and there wasnt a line which is surprising as this location always spills out into the street. I pay for the most expensive wash they have, the Platinum Plus. The Platinum Plus includes hot wax, tire shine and every chemical imaginable. While at the touch screen ordering kiosk inputting my selection a worker comes over and tries to intervene even though I had no issue and knew how to operate the machine. After the machine takes my money the arm raised and I went on my way to the entrance. Once in there I was guided where to put my car in neutral and then the workers scrubbed the car before entering the wash. I waited for about a minute and a half until they knocked on my door. They proceeded to scan a barcode in the door. I did have the fast pass at one time but it hasnt been active in two years. No words were exchanged telling me to continue only a thumbs up motion. So I shut my door and waited for the car wash to start thinking that they just had to deactivate something. Now normally theres a light that illuminates your selection of wash tier, nothing was lit in my case. Ive been to this car wash before so I know what all the bells and whistles are. Proceeding through there was no hot wax there was no tire shine there was no Simons double bond or anything other than just a quick wash which is worth 6 bucks, Ive paid 23. So naturally I parked and went up to ask them if theres something wrong as I didnt get what I paid for. The attendant fumbled his words and told me to pull up to the kiosk and he would put me through again. He assured me everything was working at the carwash. This is where I thought to myself Im going to leave them a good review because they fixed the problem wish could have came up from things beyond their control. I go through again with no one else there sitting for about 3 minutes in neutral waiting for the wash to start. The wash starts and while Im being pulled into the cave of cleanliness a certain light illuminates causing me to be irate. Platinum not Platinum Plus. Platinum is significantly cheaper and does not include some chemicals most importantly the hot wax which is specifically the only reason why Im going through a second time. At this point there was literal steam coming out of my ears as I curse and scream loudly being stuck in the tunnel of complete incompetence with no escape. Because of the level of self-control I have and not wanting to make a scene I did not park and ask them to put me through a third time so I left dissatisfied, angry, and literally robbed of my money. But the biggest reason for this one-star review is that when I got home and looked at my well maintenanced car it was still dirty with soap scum all over and brake dust still in the rims.

One of the best car wash in Waterbury, complete with an express lane allowing faster cleaning... prices are affordable.

Horrible service. Very rude employees bought month meme version and when I went to use it they said it was paid for because the employees were too busy being rude they forgot to put the sticker on my windshield. So I told them to cancel and asked for a manager and he said Id have to come back because the manager was not in at the time. Thats not my problem if your open you should be there to cater to the customer not the other way around. So I called the bank filed a dispute got my money back and then they charged me again the next month so had to go with the dispute again. Overall bad experience! Never again!!!

Im surprised to see negative reviews. I live in Meriden and have driven all the way to this place several times because this is the best car wash Ive ever been to. My Lexus is ALWAYS cleaned nicely.

I went there to go get a free car wash and the kid with the face tattoo told me I couldn’t go thru bc my car to low it’s stock height so much for being free don’t waste ur time coming here it’s b.s so I wasted my time and gas to come here for no reason

Attendant walked away and took care of 2 vehicles which showed after I arrived and the be vacuum hose though free didnt have enough suction to hold onto a feather

Great service! Vacuums didnt work tho.

Great car wash

Ive been coming to this place since I got my car in 2008 . well the other day I took my car to get washed and just as the wash started it broke my side mirror on the drivers side and when I got out of the wash I took my car to the guy and his boss wouldnt even come out to talk to me they said they would have to check the camara and that they would get back to me that was the 2/20/2020 and they never got back to me I filled out a report and everything so here is the pictures of my car now . Ill never go back here again BEWARE!!!!!

I try to cancel my plan I never received any call. Reason for canceling because employee really rough and service so bad my car never come clean

Vacuums are free but not enough power to clean the interior also went to wash my car they are charging 8.99 for a basic wash and it doesnt clean the car the right way dont believes me go spend your money and see it yourself good luck who ever goes here I wouldnt ever again

Exelent

Always broke down and something not working. Only thing that works is the payment machine.

The owner is rude and does not work with the guest. I paid for an advance car wash and the owner said it expired and nothing he could do. So my money expires good to know.

The best car wash around the Waterbury area

Very good job and very cheap always with deal!!!!

Not worth it no more it ant cleaning underneath good enough..premium wash👎

Amazing car wash and exeptional prices

They always do a good job on my truck very happy

Awesome experience. Cleans very well.

Had bad experience I canceled my membership on July and they still charge me every month. Im trying to get contact with customer service but they dont answer

The wheel machine isnt working.

Im surprised by all the negativity on here. I love this carwash.

Went today and attendant said i could not use coupon i printed from Personal touch website.said it was a copy and wouldnt scan took it to other personal touch on 134 Thomaston ... and they excepted coupon no problem

Dont go there... owner is the worst I have seen ... No manners ... if I knew this guy I wouldnt have been a customer to this place for the past six months

Love the free vaccums here

They offer great ways to clean your car everyday at very affordable prices. I am a Lyft Driver so my car needs to be clean everyday.

Cheap and fast, even for long Saturday wait lines.

Poor service very disrespectful employees pay for platinum plus service havent received it, I just went thru the new one on Thomaston Ave very polite employees and the express lane works I didnt have to go thru twice to get what I paid for so the guys at east main are ripping people off by only giving u a basic wash when u pay for the best

Professional service here all the time

Lol... They took off my review!!!! They dont take care of ther customers! Very rude & Disrespectful. The carwash damaged my infiniti. They dont take any responsibility for wat ther place did to my car!!! Check wat i really wrote on YELP THEY CANT ERASE ANYTHING THER!!!!

Nice winter specials and full service including free vacs

The front of my husbands car was smushed and they didnt claim any responsibility for the car being placed on the track incorrectly. The rim was also dented and damaged.

Great service great prices nice and timely

Great car wash!!!

Easy entrance and exit points.

Vacuum never work and then you have to wait for a person who didnt wash there car

Fast service, friendly.