I bought. Groupon and the information to redeem is not good information

THIS IS THE WORST HOP ON HOP OFF EXPERIENCE EVER, NEVER AGAIN! When we purchased the tickets outside the museums the sales-man explained the buses were recurrent every 20 min which is NOT the case, we waited for one of the buses over 30 minutes, the yellow line is a joke! The guided night tours are a joke as well, everyone we encountered that works for the company is extremely rude and did not make an effort to compensate for the bad service.We had TWO buses break down on us in two different days, how is someone able to visit a city and actually see everything thats worth seeing if every time you get on the bus it breaks down?Again, WORST $170 EVER SPENT.UPDATE: OUR DRIVER GOT LOST, tried to drive back to the correct stop and went by some really short bridges TWICE one with no warning and the second time he beeped to let us know we might get our heads chopped off

Theyre okay. The building theyre located in is better.

I wish that I could remember the name of the gentleman who was the guide on our tour bus. He had more knowledge about DC and its history than anybody could possibly know. He was so much fun to have shepherd us through the tour of the great city of Washington, DC. The bus was great my family enjoyed it more than they thought they would. I highly recommend the tour. I plan to go again!

We had a great time. Would do it again. Bus was clean. Tour guide was knowledgeable in all the locations. Seeing DC at night would not have been possible without this tour. We all had a great experience and really enjoyed ourselves.

We just took the night tour with Nona as our guide and Chris as our driver. Nona was hilarious and informational! We loved her. The tour was definitely worth the time and money. I highly suggest taking the night tour, the sight of everything lit up on night is breathtaking and the wind in your hair feels greatDefinitely a must!!!

I have never been more appalled in my entire life when it comes to tour guides and the treatment we had to endure from tourguide JOHN. John was our 2nd tour guide of the day. The first tour guide was pleasant, the bus was on time, and we had a wonderful time. We got off at our stop (which they didnt drop us off in the front, we had to walk two blocks), and had a nice time at the attraction. We had to walk back to the City Sights stop (meanwhile Big Bus DC bus stop was right in front of the attraction); and wait for 45 minutes for John and City Sights to pull up. On a 95 degree day, we thought we would have to wait the promised 20 minutes; but as we saw the other tour bus (Big Bus go by 3 times, we still were waiting on John). John then started to state MULTIPLE INCORRECT facts about DC. Including slamming and being very political about Muriel Bowser (the mayor) talking about her neglecting her children (which she doesnt even have). Then he started explaining about the African American museum and the how the shape is after Queen Nefertiti-we googled that information and it was completely false. Because we were running SUPER late, because John mis-managed his time regarding being on time for the tour; my friend asked how much longer until we get back. John YELLED AT HER ON THE MICROPHONE in front of the whole bus and completely embarrassed her. He told her to shut up and sit down and went on and on bashing her and our entire group. Then he said that she was ratchet and ghetto. After we got off the bus, he started yelling at everyone from the top of the bus (hence the photos). He might have been having a mental breakdown right before our eyes; Ive never been more embarrassed and upset on a tour bus in my life. Ive been to Greece, Barcelona, and some of the most beautiful places in this world. And John left the WORST taste of DC in my mind. DO NOT USE THIS TOUR COMPANY. Everyone on every other tour bus that was going by looked way happier than everyone on our sad bus. Thanks a lot John. Dispicable behavior.

Our Senior High Students had their Senior Trip cancelled due to DC Mayor shutting down DC during Covid 19 April 2020. No one was allowed to travel to DC. I called CitySights customer service numerous times and was refused refund. I was told that Management could only be reached by email. I also emailed. Management never responded to my emails. When I called DC OAG, they told me that businesses where told to honor refunds especially during quarantine. However, CitySights never responded to numerous attempts of DC Office of Attorney General seeking to help our students in this matter. CitySights owes our students $1,150.00. If CitySights refuses to refund us, or even speak to us or DC OAG, they would do the same to you.

They showed online for having a night tour on New Years eve so we bought 2 tickets, only to show up at union station and find out they cancelled the tour. So getting a refund should be easy right? Wrong. This honestly feels like a scam!!!

Excellent!! Everyone was extremely friendly from the people who took the reservation to our bus driver. Our tour guide was wonderful and extremely knowledgeable. Really appreciated him taking our picture so we all could be in it. I would definitely choose this company again for another tour. Thank you for a wonderful time and experience.

My family and I had a great experience on the City Sights bus tour that we took. I traveled with my two small children and it was great to be able to see the monuments by bus instead of on foot. The tour was informative and entertaining. The young lady that narrated the tour was so funny and engaging. I would definitely do it again.

We had a very good experience with this tour group. The drivers and tour guides were knowledgeable, friendly and entertaining. I wish the purple line had an in person tour guide instead of a recording because it was delayed. Other than that it was a great experience and we would definitely do it again.

They dont operate in DC anymore. But still have tickets being sold on Groupon. If not for Big Bus Tours accepting them, I would have been out that money.

Lord what to say SOME of the staff were great BUT that is about it always late to their stops waited an hour twice at 2 different stops all around a big cluster my child got elbowed in the mouth because the driver did not do her job with letting people off then letting people on and then told us it wasnt her problem my kid got hurt (It was actually)She was supposed to do an incident report never did because as soon as we got off she then speed off and then called her co worker to lie about what happen. I could go on but yeah dont use this bus company at all if I could give it 0 stars I would

We took the night tour 3 nights ago and it was fantastic. Our tour guide, Greg, was funny, enthusiastic and informative. He made us feel welcome and one could tell he genuinely enjoys his job. We met some folks while waiting to get on and really enjoyed getting to know them as we toured. I cant imagine how it could have been better! Thank you!

My Partner and I was in DC last week and did this tour, what wondeful sights and history our tour guide offered us along with a few jokes along the way. I dont remember his name but he has some beautiful eyes. I believe our drivers name was Joe. The young lady at the outside Kiosk Tamika was so nice and friendly. Now to the ride it was great however Id recommend if its a hot day dont sit at the bottom sit up top and enjoy the wind and sites better. The tour is about 1 1/2 long but leave some extra time to get on and off the bus to view the monuments. Id ride with them again.

Would go with zero if it were available. Called before driving two hours there. They could not fit us on the bus. They couldnt refund our money. Still trying to get a refund 14 days later. They were still trying to sell tickets to others.Will update if we ever get our money back. We had to buy tickets from another bus company to make good on our promise to our young kids.Staff was incredibly rude.

The customer service is wonderful. Due to weather, our tour in DC had to be cancelled, which meant we lost out on touring DC (did it by foot). But when I called about the cancellation, CitySights DC was great. They walked me through the process for a refund. Will I be using them next time Im in DC. You bet! Only I will try and plan for better weather. :)

Terrible customer service. Took forever to exchange our vouchers for tickets (which were two feet long recycled Macys receipts instead of actual tickets)- plus they never even asked to see our tickets each time we hopped on the bus! Apparently anyone can just hop on??Once on the bus, the speakers didnt work on the entire right side of the bus, so we couldnt hear anything the tour guide was saying. He pointed out the stops, but no one knew when they could get off at each stop as the bus usually kept on driving.The route changes based on construction and bus routes in the city, but unless you ride the whole thing, you dont know which stops are available that day since they dont update their maps or cross off the ones that are unavailable that day.They overbooked the night tour by over 50 people and informed us we had more nights to do it and to come back. It was the only night we had available to do the night tour we paid for, so we were lucky to be one of the last few who got a seat on the last bus. There was no guide for the night tour, so we had to listen to the recorded tour and it was very uninformative. Tour was supposed to start at 6:30 pm but we didnt leave until almost 8.Big bus tours had several busses and seemed much more organized for their tours... If I do this again I would choose big bus.

The night tour was the best.....and this was probably because of the. Dry entertaining female guide who kept is laughing in the extreme cold temperatures! She was articulate and informative!

Hopefully you are reading reviews before purchasing. Had we, it would have stopped us from making an awful decision. Bought the tickets through CitySIghts (dont make the same mistake). Tickets were printed wrong so we had trouble accessing one site. They didnt explain how to use the tickets we received at the kiosk vs the passes we had printed at home. The site depends on Big Bus which has there own issues but CitySights is garbage. If you want to tour DC, most say Old Town Trolley is the best. Look there first.

We choose this tour. In the red loop they offer audio guild in side their bus. This is the only service of this type i have used so doesn’t know is it better than other, but for me it was awesome

I did not want to give it one star either! I bought tickets on my I phone, which they would not take off the phone when we boarded the bus. We had to go to union station to get vouchers printed before we could proceed on the tour. The buses do NOT come every 20 minutes. The third (and last) bus we boarded #71448 was the worst travel experience ever! No guide, the ear phones were not in sync with the sights and no stops were announced. When we came downstairs on the bus, the driver shouted at us NOT A STOP, NOT A STOP. And when we inquired how were we to know, she continued yelling thats what the earphones were for, and why werent we listening! It was horrible. We exited as soon as possible and had to walk about a half mile. Do not use this tour company!!!

Happy we choose City Sights. We got to see all the D.C. sights with great commentary! We experienced short wait times for another bus to come along after hopping off to visit an attraction.

Buses took forever, or did not come at all. Each time we spoke to someone and were given an ETA, the bus took at least twice as long as what we were told. Was not told that (daytime) buses stop running at 5:00 on a 48 hour bus pass. So was left stranded at bus stop and had to take a Lyft to get back. The only redeeming part of the whole thing was the tour guide, April, who seriously just needs to have her own tour, as she is far too good to have her talents wasted working for such a joke of a company.

The driver was friendly and very nice but we waited a long time to get in the bus.. suppose to leave at 630 we left around 730... didnt stop in all the locations it stated in the brochure.. I dont recommend this tour company... spend your $ somewhere else..

One of the most efficient and fun ways to see the city, especially with kids! And I live here too!

Waited more than an hour at one of their hop on stops. No bus. Others had been waiting more than 1.5 hours. No bus in either direction as this is where two routes meet. Phoning them was a dead end. Never an answer if the call even connected which it did not several times. Even if a bus would show, it would take all day to get back to Union Station. There was a bike race Sunday which had just about all of DC blocked off so the bus could not go anywhere but circles. The bus management had no clue where to go and the race was scheduled for months. While they gave us credit for the day, we were still stuck with the parking fee at Union Station for nothing. If no star were a rating, they would get it. The employees were fine.

Bought discount tickets to the Newseum at CitySights. Process worked fine and etickets were accepted. But when I arrived at the Newseum I found that contrary to the large discount advertised, that the cost for seniors was the same as the discounted price.

My parents came into town for Mothers Day, so we booked a special Mothers Day river cruise through City Sights. For the four of us the total came to $270. The cruise was through the Spirit of Washington and City Sights was the booking agent. We booked several months in advance, and on the day of the cruise we presented the City Sights voucher, which said in large letters present this voucher to receive your boarding passes. When we got to the ticket counter, we were informed that the voucher was not valid to board the boat and that apparently we were supposed to call City Sights to get our tickets. NO WHERE, on the voucher or in the email confirmation, was there anything about having to call City Sights to get tickets. We were turned away as the tour was sold out, despite our paying for the tickets. Not only did City Sights steal $270 from us, they ruined Mothers Day and our entire weekend. Since then, we have called and emailed City Sights to attempt to get a refund, and have received no communication back. This is one of the shadiest, worst-run companies I have ever come across. There are dozens of tour providers in DC- please choose any one but this one.

We had 48 hour ticket - included Pick-up & Drop at Hotel + Ferry ride + Night Tour, at the price of what others provided only day tour--- was perfect.Night tour is highly recommended. Staff were informative and good humored.Being a July 4th weekend Traffic was very heavy and access locked to certain areas, we missed the last bus, still the City Sights company provided hotel drop to couple of families. Bus driver had to detour many times but he was as generous as one could be.I will use this company again on return to Washington and recommend to others as well in other cities.

Dont want to give even a star. Finding station for Purple Loop is hide and seek (didnt exist actually), all the drivers we had to travel with were super rude and never came on time (we had to wait for over an hour for yellow line in Georgetown). And buses are very dirty at rhe same time. I strongly recommend you to use Big Bus. They pass you four time while your bus comes only once.

I bought a city pass on groupon and city sights was our tour company. We had a great tour guide. She knew a lot about the different buildings and interesting facts. We got to see lots around DC that we wanted. We also liked the tour because we had a rough time navigating through DC with driving.I read reviews also and I just did not experience any of it. There was no wait time for the ticket kiosk. We did have to wait for the bus but only because the next left 20 minutes after the other. We decided to not get off anywhere but, man it was HOT!!! That was my only complaint but that is not the bus companys fault. I would recommend this tour

John A was my guide, Kevin the driver. He was extremely helpful to riders, including myself. John asked each individually what they were planning to do and offered helpful advice. I was very pleased with that part of the experience. However, getting my ticket at Union Station resulted in yelling between the ticket sellers - they seem to be competing for the sale. Also, I would have been willing to pay for airconditioning or a cover.

The tour has convenient stop and took us to all the standard sights. The buses were consistently late (like 20-40 minutes) and the guides werent great. Next time I would book with one of their competitors for sure.

So much fun and great sights!!My mom and I started this tour at Union Station on the top deck of the bus.We received ponchos (it was sprinkling lightly) and headsets for the audio tour. Our tour guide was well educated on the monuments and funny.There are three tour options, but you can jump around between them.Have fun!

We have been in a lot sightseeings and like the other reviews I honestly can say it was an awful experience, old buses, no tour guys on the buses, the audio didnt say anything interesting, and was like cut all the time. Now I know, I have to see this reviews fist!! I believe the Big Bus offer better tours, saw a tour guy in every bus talking to tourists and new buses!

Horrible experience! The guides did not narrate the entire time we were on the trip. I specifically asked the guy when I purchased tickets if they went THROUGH Arlington, to which he told me yes. (Guess he knew that would sell the ticket.) When we got there, we had to purchase tickets to ride the shuttle out there, as this company is NOT authorized to do so. HUGE waste of money, I wish I had seen the reviews before I made the purchase. When we were on our way to Arlington, we stopped at the Pentagon Mall and were told we would be sitting there for 30 minutes because a bus had just left. It was extremely hot and we had a kid, so we ended up just taking the subway to Arlington. Very disorganized!

I would not even give it one star. Drivers didnt even know what their stops were. Almost didnt make it back to Union station. No guides, the taped tour didnt work . DO NOT waste your money.

Keary was magnificent! He knows so much about DC & the people who do and did populate it. He knows the monuments, the stories behind them and what they stand for...he was amazing!I just wish he worked for a better company, because, this one sucks!We booked with this company at the recommendation of the desk clerk at the Days Inn in Arlington...Read the reviews like I should have! Many of the things people talk about happened to us...bored guides, uninformed guides, buses that dont stop for you, loooong waits for buses AND on the phone! We almost didnt get taken back to our hotel at 9:30pm, but, we insisted and they complied.We only got to see the outside of the Capitol building and one Smithsonian, plus the night tour... $118

This company is a joke. My dad bought three passes for him, my mom and myself to tour the city while they were visiting, paid almost $150 for the three of us. We only got to see three sights, the two times we were picked up from the locations the bus dropped us off at, were late. The first one, 45 minutes, the second one 1 hour 15 minutes. We actually had to take a cab back to Union Station. When my dad talked to the manager, Andre, he basically called the three of us liars and said the bus picks everyone up every 15 minutes and told him to call the number to get our many back. I called the number on my dads behalf and the number was in Miami or something and I got an answering service. Bottom line, dont waste your money. They are basically thieves and do not listen to their customers. A lot of money to pay to see only two sights and then having to take a cab back to Union Station. If I could give zero stars, I would. Also, their customer service sucks.

For future clients please consider this! Their buses are late. Also, they dont have ponchos or any type of raincoats when it rained so hard. If only I can post a picture of my family soaked in the rain.Consider all options, The BIGD company buses seemed really okay.

The night tour was excellent. Our guide, Tyrone, was very knowledgeable, approachable, relatable, and had a great sense of humor. He and the driver, Tony, stayed with us from the beginning to the end. They helped the ladies, children, and elderly on and off the bus. They both were locals who loved their job and DC. Highly recommend this Company for the night tour. Two suggestions are to begin night tours closer to sunset during daylight savings time and use the Whisper Headphone system so guess can hear when visiting sites off the bus. Everything else was perfect: the bus, complimentary headphones, staff, upper deck, and WEATHER!

Dont waste your money on this tour, it will take you forever waiting for their bus... recommend BB tour they have a lot of stop areas and buses...

Fritz and Ralph!!!!! Awesome night tour! Lots of info. They made the trip great. Made sure we were in safe area when dropped off.

It was run poorly. People were nice.Took two hours to get back to hotel cause supervisor driver took first people home that was hour away it was for miles away. Buses always late

Such a terrible experience. We bought the two-day pass and had issues the entire time. The tour guides were not professional and spoke too quickly making it difficult to understand. They also misinformed us regarding which stops were open so we waited for a long time at a stop that wasnt even running. Nobody seemed to know what was going on. One of the tour guides didnt even know the difference between stop 23 and 24 on the map and wasnt sure which was which. One segment of the tour also had no audio information except a prerecorded version that wasnt even timed with the sites correctly. So it would talk about Fords Theatee on our left after we had already passed it. Lastly, on the night tour our bus broke down on the side of the road for over 45 minutes and we had to wait for another bus to arrive, thus affecting the time we had on the rest of the night tour. Staff was unprofessional and many were unfriendly. Ive been to as D.C. several times and Will NOT be using this service again.

If I could I would give them a BIG MINUS! Definitely AVOID this operator! They tell you that they have a bus every 20min. and then we waited for 40min. with no bus in any view. We ended up taking an Uber! And when we went by the ticket desk and talked to the manager he told us that the stop at the Smithsonian Museum is not operated after 1pm and that we can request the money back. But that was also a lie! We wrote to HQ in NY and they came back with sorry but we cannot reimburse you as buses were running that day. Well, yes - maybe ONE a day.

It is absolutely amazing how disorganized this company is. We waited two hours past or scheduled departure...and we arrived 30 minutes early. On top of that they failed miserably at loading, even the simple task of just counting seats proved to be too much for them to handle as a staff of about 10 people took over 30 minutes to load just 50. Absolutely unacceptable for what they charge. Heed the stars of everyone else and steer clear.

Deplorable beware nonrefundable, Buses didn’t start on time, Tour guide was difficult to understand, Buses where not clean, Equipment did not work, Buses do not have heat on the inside, unable to take pictures from inside of bus due to large opaque vinyl advertising banners covering windows. The final blow was waiting outside in freezing weather to board buses for the sunset tour with no passengers willing to ride on the top of an open air bus in the freezing cold without heat and the manager Jazz refusing to allow passengers to board the other two buses before the first bus was filled up.

Absolutely awful. The buses never came to pick us up from transfer point. We waited over an hour. We called to ask about the hold up and were told a bus would come in 10 minutes. After waiting another 20 we left. When one bus did show up but on a different line, they told us there was a lot of traffic hold8ng up the bus. However every other bus line in the city was able to get to our stop multiple times. Completely unacceptable.

NO STAR for this company. PLEASE PLEASE do not waste your money. Just take a taxi or use other company. I wish I checked the reviews first in here. Just got an email back from them and their excuse is traffic and refund policy. It took a month and half to review the case and I kept sending them emails to check. No prompt reply.Bus did not show up for an hour and half. Two other companies 6 buses passed by but not this companys Bus. I was standing in corner of Washington DC in cold weather with 6years old daughter.I ended up took a taxi to hotel and cancel night sightseeing (Missed 6 oclock departure). Wasted Roaming charges ($25 US) on my phone waiting to connect to head office to check bus schedule again. Wasted two days ticket including night tour which I could not rely on. Dont be stupid like me.

The CitySights bus tour was the worst bus touring experience Ive ever had. Spent over $250 for my family to ride and they didnt even have a tour guide on the bus. Absolutely disappointed! Ended up riding the bus once and having to ride on another bus line because the City sights bus was no where to be found! Do not waste your money on them!!! They completely suck!

I wish I had read the reviews before hand. We bought the day pass hop on hop off. The bus that left Union Station actually had a guide..unfortunately that was the last guide we saw. Lack of information on last pick up time...long waits for buses. On the last bus the employees were arguing with each other about sales. No guide info except for an occasional pre-taped blurb as you would approach the next stop. Would not recommend this bus tour. We did a night tour with another company the night before. Our guide for that was knowledgeable, funny and truly enjoyed his job.

Bought a Groupon for the night tour, definitely was popular as we did wait for the 3rd bus so we didnt leave til 7pm but it was definitely worth the wait. Dre was our guide, very knowledgeable, smart and funny. He got off with us at each stop and was a wealth of information, he is just sooooo great at his job. Would definitely come again and request him in particular, he definitely made the trip. The weather tonight was beautiful as well. No complaints at all!!!!

Was a wonderful experience. The drivers name was Diane. Was very friendly and informative. Made us feel like family. The guides information was above average. Very informative with a bit of humor. Would definately recommend to friends and family to use City Sights.

The city at night was beautiful and the tour guide was fantastic. Had a great time even in the cold.

We bought the 48 hour tour with Groupon, which includes 3 attractions including the Newseum. We were only on the bus a short time, but the guide from Worcester was great and suggested we get off in a secret location. Then we took the night tour where Keary took over and let me tell you this young man was awesome. He knew the monuments and even some of the names of the soldiers. He was informative, eloquent and made the tour worthwhile.

Do not use this company they are hopeless and spoilt our stay in Washington D.C. They dont stop to pick you up and admit to seeing you at their stop. Buses break down all the time. They promised to refund and still havent. My next step is reporting this company as I have written confirmation from them.

Good driver. Explained well. Stops well planned. Route as stated.

What a rip off. Only If I had checked their reviews on Google and TripAdvisor. The worst tour group bus I have ever been on. Those clowns dont know anything about DC Or how to get around DC At all. I have been to Washington DC nine times and never encounter all the problems we had. I know the traffic can be a bit bad but whenever I have used Old Town tours with no problems. I had wished I had paid with a credit card instead cash. The driver did not know his way around Washington at. The drive would not listen to the female who was giving the. The driver turned down a dead end street. Another tried to turn down a one was street. Several of the riders told the driver we could hear anything in our earbuds. His reply was oh I forgot to tell you to tune in to channel 2. That was the yellow line. Stay away from those bone heads. When you see a big Red Bus with city sights wrote on the bus, dont walk. RUN! The person from CitySights DC keep giving same answer. for everyone problems. Not an employee of my local bank either.

Horrible - less than one star. Buses were so infrequent and stops not announced so you never knew where you were going to or how to get there. Many stops that are labeled on their map were no where near the actual sight so you have to walk in an unfamiliar city to get where you are going. My two day pass (for which I paid full price) was useless on Memorial Day Weekend during which their already low number of buses would be even fewer. I was not told this when I bought my tickets and basically could not use the pass for the second day. At one point, we were en route to the zoo and were told that the bus does not stop at the zoo but many blocks away. Tour guide was asked to let us know when that stop occurred and did not, so instead they dropped us off and told us to walk back to the zoo which was a mile away at that point. Just a few examples of the companys deception. The other bus company seemed to have four buses for every one from this company. I will never use this company again and will be returning to D.C. soon. Big Bus Tours will get my money next time.

Terrible - there was no guide on our bus and the timeframe they gave us was wrong so we had to get off the bus before we were even halfway through the tour. i tried to dispute the charge on my credit card but somehow they have blocked a dispute until you contact them directly - which i certainly will do. i have no problem paying for a service but this time there was no service given. we overhead someone saying there was a bus available for just a few dollars - i wish i knew what that was - if anyone knows please post so we will know for next time - thanks.

PLEASE READ. DO NOT USE THIS BUS SERVICE. USE BIG BUS. This bus service comes once every hour and a half, not every 30 minutes like advertised. Every single other bus service comes every 10 minutes. Do not waste your money.

We had 2 days in DC and picked the absolute worse hop on hop off bus system! They say they come around to each stop every 20 to 30 minutes but we waited at least twice as long which made it to where we didnt get to see everything we had planned. Most of the tour guides on there were good and all friendly but it really put a big damper on our trip the fact that we spent half of our days just waiting on the buses. Ill never use this company again. Old Town Trolley and Big Bus buses stopped at the stops probably 3 to 4 times if not more each time we waited for City Sights. We paid almost $400 For 4 adults and 2 children and it was a waste if money.

My wife and I had barely one day to see Washington, D.C. CitySights enabled us to see most of the Washington highlights in an efficient and fun way and to learn a bit about the city. It was convenient, comfortable, and truly enjoyable.

If it could give ZERO stars I would. This was hands down the absolute worst experience I have ever had on a tour. My mother, brother, sister and myself were looking to take a night time tour of DC on Friday, October 6, 2017. Within 5 minutes of getting onto our bus (15 minutes behind schedule) we knew something wasn’t right with our “tour guide”, Jeremiah. He appeared to be under the influence of some substance or another. His words were slurred. He was mixing up left and right and north and south. He told us the statue of Lady Freedom weight 15 pounds -- right?! He was making up and misspeaking continuously. As would be customary guests were talking quietly among themselves with their travel companions. Jeremiah scolded the bus for speaking and told us we needed to be silent. He then proceeded to call us “asses”. He came to the middle/back part of the bus and got in the face of the woman sitting across the isle from me. At this point 50-75% for the bus got on our cell phones to call and complain and ask for our money back. We were stuck in a threatening and unsafe place until the buses first tour stop (FDR Memorial) about 15 minutes into the tour. The bus emptied when we got to the FDR Memorial and next to no one reboarded the bus. We walked back to Union Station all the way from the FDR monument. The next day we went back to Union Station asking for a refund. My sister paid $90 for two people via credit card and I paid $90 for two people via cash. I was told that we could not receive refunds at the Union Station location. This, of course, make no sense, because if you can process purchases with a credit card machine you can also process refunds. I know this for a fact as my husband owns his own business and we own a credit card machine. I spoke to the “manager” on duty, Derrin. From the Union Station location I called the vice president of the company, Jim Murphy, in New York City asking for a refund. I was promised a return call that day and have heard nothing. It has been two days, we are out $180 and have nothing but memories of threats and intimidation and broken promises left from this garbage tour company. Please share and help put this company out of business! Funny, my exact same review isn’t posted on the company website!

This bus is horrible!!!! we had to wait at the stop for the bus for like 55 minutes to and hour and a half! our tour guide was not focused and some things she talked about werent even there! some of the things she talked about werent even true! there were few to no seats available on the roof and very few seats in the bottom. it was so bad that many of the other people sitting on the bus werent even listening. I DO NOT RECOMMEND THIS SERVICE AT ALL!!!! i shouldve taken big bus tours instead

This was absolutely a horrible experience! Took my 11 Girl Scouts to DC. The bus was 55 min late every time while the other buses had several stopping at the drop off and pick up locations! When I called the office we were told 15 min which turned Into 55 min. The driver and another employee were yelling at each other in a fight! A lady tour guide was down right rude...Several bus drivers complain about the company. We missed the Archieves due to them being so late.. mind you we paid for a tour that they would not allow me to reset! Will never use them again! I gave 1 star because 0 was not a option!

FYI, did not take the tour, i had to cancel for reasons unrelated to the tour. Refund was easy, staff on the phone were professional, no issues here. I purchased online.

DO NOT WASTE YOUR MONEY. Also bring cash cause the chip readers dont always work. If I could give this 0 stars, I would. The speaker system on my tour bus did not work, and I was essentially riding a bus and not receiving any knowledge or information. I could have done that on a damn city bus and not had to pay $100 for it. Driver was apologetic but showed us no refunds for any service on the ticket. They wouldnt even give us tickets for a different tour on a different day! Terrible, terrible service.

So... this is a historically inaccurate tour so dont believe what you hear and more importantly do not share what you hear until you fact check it.This is more of a comedy tour then a historical learn something tour. Our tour guide, Jeremiah, was very fun but for all the wrong reasons. Oh and he excepts gratuities or tips if you have a heart. Anyhow he throws out a bunch of facts that you can barely understand and unfortunately there are false claims in there. The most outrageous claim was that the historical photo of the flag raising at Iwo Jima was not actually a flag raising but just a pole. Completely untrue as backed by photo evidence and historical documentation. Not to mention the flag that was used is in the Marine Corps. Museum. Again this is just an example. There are many more but this one is the easiest to explain. I would not recommend this tour, pay a little more and go with the other guys.

Tour guides did not show up for two of the guided walking tours. when we called to see what to do they put us on hold for over 30 mins. We paid to do 4 attractions but due to the no shows on the walking tours we only got in two of the attractions. do not waste your money on this pass.

I didnt want to give one star but there was nothing less. This was the most messed up bus tour we have ever taken. They didnt have a driver and made us wait almost an hour in the heat. Finally someone came up to the top level of the bus and said they had to fire the driver and they were looking for another one. Everybody just looked at each other like, what the heck is going on here. What they said would be 15 min., turned into about 45. It was about 100 degrees and the humidity was unreal. We were dropped off once, on the Hop on and off bus, when we were ready to leave we went to the bus stop and waiting over an hour. The bus never showed up. We were once again standing in the HOT SUN AND HUMIDITY and rain, waiting for a bus that never showed . We had to walk blocks with a family of 9. We had kids and some were over 70 years old.This was a HORRIBLE EXPERIENCE. I would not recommend this bus line.

Tour date 7/3/2017 was told to be there at 630pm for our 7pm night tour, bus was finally loaded at 8pm. Dont waste your money or time go with a smaller outfit.

Found a great deal on Groupon for a 3hr DC night tour. Experience started out poorly when us and others had to wait in line at an unattended kiosk for 10 minutes. The line for the bus was long but so were other companies. One bus was filled up fast and left late. Our bus left about 30min later then scheduled. Wasnt sure how the tour was going to go after that but it was amazing! Our guide Derrick was so friendly, knowledgeable and really personable. The driver Finny seemed really experienced. We saw so much more than we would have doing our own tour and learned a lot more too. I would totally go on another tour again

Purchased through Groupon for a fair price ($18). Unfortunately, the experience was terrible. First, I waited in line for 30 minutes to exchange the voucher for a ticket. Then I waited outside for an hour to board the bus, which was to depart Union Station at 630PM. Didnt even get on the bus until 730PM. Once on the bus, we just sat there. Finally, we started questioning the employees, and they blamed it on Groupon. They werent prepared and didnt have the staff to support the tour. We finally left Union Station at 750PM, but there was no tour guide to narrate. It was a beautiful night, to bad this company provided such bad service.

If I could leave 0 stars, I would. If you dont want to read my entire review, know this. They tell you that buses come every 20 minutes. Its a lie. I spoke with someone at their office and its every 45 minutes.What a joke. Please do yourself a favor, and pick any other touring company than this one. We bought the 24 hour pass on the basis that buses came every 20 minutes. The first stop we got off at was the Thomas Jefferson memorial, walked around for 10 minutes, then went back to the bus spot. We waited for 30 more minutes and called the number on their map. The operator told me I was misinformed, the buses only come every 45 minutes. I asked the group of other angry customers that were waiting what they were told, everyone said 20 minutes. Finally a bus arrives (we were at the stop for almost an hour), the bus was packed, but we still managed to find two seats. The tour guide was in training but she was a total MESS. She had no clue where we were. She kept falling all over the place. The only time she spoke to the group was to yell WHO WANTS TO GET OFF? I would have jumped off the bus to get away from this nightmare, but I would of had to wait an hour for someone to come get me. At this point, we went into survivor mode. GET US BACK TO UNION STATION. The audio that was playing, was hard to hear, and VERY limited. For example The trees you are seeing are Japanese Cherry Blossoms. Then music would play. IT WAS NOT WORTH THE MONEY. I only had 1 day to see all the sights in DC. This tour company RUINED MY ENTIRE TRIP.

We have traveled widely and we often use hop-on-hop-off bus companies for a quick overview. This company was the biggest mistake we made on our trip to Washington DC last week. Their website offered $15 discount for online booking of the 48hr ticket; when we were directed to the payment page, the discount had vanished and we had to pay the full price. Then after waiting 40 minutes for our first bus on Constitution Ave, and watched multiple buses of other companies go by, we gave up and took an Uber to Union Station to catch it there. There was a bus there which was leaving in 6 minutes and the next bus was in an hour; we were told to go to the kiosk inside the station to get our paper tickets, and since we were the only ones waiting to get on at Union Station, we personally asked the bus to wait for us and they said they would. When we ran to the kiosk, the lady there said those people should have printed this out for you. When we came back with the paper tickets after 4 minutes the bus had left, and so we had to wait another hour, watching countless buses of other companies go by. The next day, we waited at the Lincoln Memorial for the purple-line bus toward Arlington cemetery; we were told by the kiosk agent it will come in 8minutes; we waited 40minutes again watching other company buses. We wasted so much of our traveling time because of this company. We have never had to wait for hop-on-hop-off buses like this before in multiple countries. Please pick another company, Please.

Our tour guide Tamra was incredible. Very knowledgeable. I would suggest she slow down and give advance notice of sites coming up. Hard to take pictures as the site is flying by.We were told to be at the Lincoln Memorial at 4:30 for the blue/purple line. We waited for 30 minutes and took a taxi back to our hotel near Arlington Cemetery. It cost us $20 additional for a tour we paid $35 each and were only able to use 1/2 of.While waiting, a number of the red Bug D buses came by as well as the trolley type buses.

First - there are so many better companies to take a tour from (Ive done similar tours on other companies).If you plan on going on one of these in the summer - they arent air conditioned - just be warned that its best to sit outside (which is probably the real intent). Bring a hat and sunscreen, and something to drink.Making it absolutely unbearable - the bus company that you PAY to get a tour from, they find it more important to plaster an advertisement for Ecuador on the side of the bus (including over the windows) so that you cant see anything from inside. Worse yet - the windows dont open, either.Id also aim at making the point that the tour itself was poor, with out of date facts, but I expected that when I started the tour.Take a walking tour. Or just get on the Circulator bus. Youll be better off.

On Sunday, December 27th,2015 at 2:30 we experienced the worst day of our lives. We went on a Double Decker bus with a crazy driver. We were on George Washington Parkway when we stopped in front of a bridge that was too low to the ground for us to go under. The drivers assistant goes out into the traffic to try and stop it. This try was pointless. The passengers ran for their lives. I called to the company and they did not pick up so I left a message. Then I called 911 Later at Pentagon City the bus driver tried to get the passengers off the bus. He said that this was his last stop when really Arlington Cemetery was. This was obvious when looked at the tour map. We finally convinced him to finish his route. The driver must have been really mad because he was not sticking to his lane and was going passed the speed limit. Another thing to mention was how the bus was in terrible condition. The plastic cover was all scratched up. The front of the plastic cover was flying up and down, this let trash fly into the bus. The earphone also did not work. I do not recommend the company because they do not care about who they hire to drive their buses and they do not maintain their buses.

We really got a lot for our money. And the tour guides were great! I highly recommend!!

I initially rate City Sights 1 star. My experience started off a nightmare! I get to the Pentagon Fashion Mall and purchased my ticket @ 12:15p.m. Gentleman who I purchased ticket from was a sweet elderly man who told me bus should be here approx. 15 min....45 min. later the bus shows and as I tried to get on the bus, the driver said I couldnt get on due to he going to take a lunch. Next bus will be by @ 2p.m. I waited at Mall and same bus driver shows back up @ 2p.m. sharp. I didnt even get in my seat and he took off like a bat outta Hell!!! Fell into my seat!!! Since I already waited almost 2 hrs to start my tour, I didnt get to hop off @Arlington Cemetery and he flew past the Pentagon!! He damaged the bus door @ Arlington and once we arrived @ Lincoln Memorial at approx. 2:30, there were more irate customers that also had been waiting on him for over 2 hours. He was a young black man with thick black-rimmed glasses that just got off from vacation. We were all asking for our money back, and I told him I called company while waiting on hon to show up due to he causing me to miss the remainder of my tour (blue and yellow loop)!!!! He stated he couldnt call anyone. When I called, I got an actual person after the third attempt, but she put me on hold after I told her what happened and never came back on the line!!! NIGHTMARE!!!!!

Do NOT use this service. Please do NOT!!!!! Its a scam and waste of money. The buses are always breaking down, coming super late, or will not come at all. They left us stranded at the mall after the driver told us to be outside at 4 pm for the last bus. We were outside at 3:45. Waited and waited. No bus. We called this p.o.s. company at 5pm and they said the buses were done running. So there we were stranded. Seriously, do NOT give them your money.

I was extremely disappointed in this tour. Ive never had a worse travel experience in the United States.Here are some specifics that made it not worth the $49/person we paid for this tour.First, the tour narrative is recorded and references buildings that are under construction when theyve been completed and open for years... so its outdated.. Second, the tour guide didnt play the right recording at the right time for many of the monuments, like the Holocaust Museum or the Wharf... In fact, Im pretty sure many of the recordings for important landmarks didnt even get played.The thing Im most frustrated about is that we paid $100 cash for two tickets and we were given a receipt saying we paid $49 for one ticket. When I asked the driver to print another receipt (so that I could be sure my wife and I would both be allowed to get on other City Sight buses), the driver told us that she didnt have the ability to print another receipt. She also didnt give us our change.To make matters worse, tours stop so early in the day, we only got to ride once...so, it was basically a very expensive bus ride.I will never do a City Sights tour in any city ever again because of this. I feel completely ripped off. .

Great tour loved every minute of it. Guides were very knowledge on the sights would recommend it to anyone who is going to visit DC

Do not use this company, we had an awful experience. To start we ordered online so we wouldnt have to go to union station to pick them up and found out that it wasnt infact an eticket that you could get on anywhere, but had to go to union station anyway to get an official ticket. Once we got on the main line had a narrator, but if you wanted to go on any of the other lines they did not and there was no one to stop the bus to let you get on and off! We saw the big bus company and the old trolley companies always having someone on board narrating and always stopping at each stop.Once off the bus to look at a site if you want to get back on anywhere else you good luck finding the stop! There are no signs whatsoever for the stops...unlike the other companies.If you manage to find a stop to get back on, the time we have to wait for another bus to come was also excessively long unlike the other companies which regularly went by with manned stations to help you on and off and this wasnt even in peak summer time!The buses did not stop at any of the attractions to give you time to take pictures, but were instead too eager to get to the next stop as obviously they did not have enough buses running to stop people from waiting.i would recommend using old town trolleys. We used one in Boston and had a great experience. The driver narrates as you go and stops at every stop which have clear location points.

I am STILL waiting for my order confirmation email so that we can go on our tour tomorrow and Thursday. Purchased yesterday at 5something. Have called 5 times, 1 vm, talked to 2 people and no resolution. I spent 250.00 and feel very scammed right now. Im going to Union Station in the morning to collect my tickets. And I hope they are there or the police will be called.

Unfortunately I did not read the Google reviews before wasting my money.Waited over 45 min on 3 seperate occasions​Wasted my moneyIm just warning any one that would consider this Horrible tour operator.I would not give 5.00 to this tour companyJust my 2 cents.

Do not use this bus company. They tell you there is a bus at each stop every twenty minutes when in reality i have been waiting at a stop for 40 minutes before I decided to call the the company to see what is going on I was transferred twice for.no reason then I was informed the bus was going to arrive in 20 min apperantly there was an issue with traffic. After 20 min I called again finding out that a bus will arrive in 30 min. While I was waiting with my family to get on a bus back to union station to get home, there were plenty buses from the big bus company and old town trolley tours constantly stopping at this stop which take the same path and somehow dont have a traffic issue. Very unreliable especially when you just want to spend the day visiting the capital of the United States.

We spent a couple days in DC and wanted to do a bus tour to get the lay of the land. We bought a 24 hour pass for two adults which was $80 for the two of us. Our kids age 3 and 5 were free. After buying the passes I read the reviews and was a little concerned because of all the bad reviews. The first day it was raining so we were sitting inside which frankly wasnt great. The tour guide was great but you cant see out of the Windows because the bus has ads on the outside. We came back the next day and sat upstairs which is the way to go. We were fortunate to have James the tour guide on both our trips. James is a gifted public speaker who is very entertaining and very knowledgable about the history of the city. We got off at the White House and walked around for a few hours. We jumped back on the bus where we got off and spent the remainder of the day finishing out the tour. If you can sit upstairs this tour is the way to go because its cheaper than the other tours. Do not sit downstairs. And its a great way to get around the city. Note: the second day was on a Saturday which worked well because theres far less traffic and buses run every 30 minutes. During the week it might not be as good since the traffic is awful and buses only run every hour. Also Id recommend to the company to improve the microphone and audio system; a couple times it wasnt working and James had to speak loudly which was ok but might not be good if youre hard of hearing. We did not go on the yellow line or the purple lines.

HORRIBLE...DO NOT WASTE YOUR TIME OR MONEY. I PURCHASED A 2 DAY TOUR OVER MEMORIAL DAY WEEKEND, WHAT I WASNT TOLD WAS THE TOUR WOULD CHANGE DUE TO THE PARADE ON SUNDAY. THE NIGHT TOUR STARTS AT 6 PM, NOT AT NIGHT SO ITS POINTLESS AND THEY WOULDNT TAKE US ON THE BOAT TOUR DUE TO THE PARADE ON SUNDAY. I THOUGHT I WOULD BE ABLE TO TAKE MY DAUGHTER TO THE ZOO, WHICH WAS ON THE YELLOW LINE AND INCLUDED IN MY PACKAGE BUT ABOUT 20 MINUTES AFTER WE GOT ON THE BUS I QUESTIONED THE TOUR GUIDE ABOUT THE ZOO AND WAS TOLD THE ZOO WAS NO LONGER ONE OF THEIR STOPS. WE WERE MADE TO RIDE ON AN UNSAFE BUS FOR 2 HOURS WITH NO AIR, THE WINDOWS WOULD NOT CLOSE AND KEPT SLAMMING AGAINST THE BUS CAUSING US TO GET RAINED ON, THE ELECTRICAL BOX WAS BROKEN AND TAPED WITH SCOTCH TAPE, AND THE BACK OF THE BUS WAS FALLING APART!!!! THIS IS A HOP ON, HOP OFF BUT WE NEVER STOPPED TO HOP ON OR OFF ANYTHING, THE TOUR GUIDE DID NOT TELL US ANYTHING IN REFERENCE TO THE TOUR OR GIVE ANY TYPE OF HISTORY OF DC. COMPLETE AND UTTER WASTE OF MY TIME. TO MAKE MATTERS WORSE THE STAFF WORKING AT THE UNION STATION WERE JUST AS INCOMPETENT AS THE BUS DRIVER AND TOUR GUIDE REFUSED TO GIVE ANY TYPE OF REFUND AT ALL. I ONLY RATED THIS A 1 STAR BECAUSE I HAD TO IN ORDER TO POST THIS REVIEW

The every 20 minutes doesnt exist. We exited a bus and returned shortly after only to sit for an hour and then find out the buses stopped running 40 minutes earlier. We never would have paid the money if we knew the buses stopped prior to the 5:30 museum closings.

This is the worse company out! They lie and tell customers that there is air on the bus. The windows dont open, there is no air, the tour guide Alex is always drunk and because he has as accent he can mask it, they hire drivers with DUIs and DWIs, they dont do employee background checks, the buses always break down, there odds only a tour guide on the red line, they font give refunds, the young ticket agents and your guides are always high. Dont waste your time or money!

I dont even want to give this 1 star. Do not use this service! Unprofessional from start to finish. Tour guide gave inaccurate historical information -quite frankly he just made stuff up. Was more interested in pointing out the chain restaurants in Chinatown than giving any historical information. When he did point out buildings the stuff he said was flat out ridiculous, e.g., passing by the Holicaust Museum he said we could go in and see pictures of Hitler doing his thing during the Holocaust War. Alexander Hamilton? Apparently he was Secretary of State. The list of glaring errors and omissions goes on and on.The bus was NOT handicapped accessible although the website said it was. With only three buses in operation there were ridiculously long wait times at each of the stops. No windows to see through on the bottom tier of the bus forced everyone onto the top of the bus. To say we couldnt wait to hop off and stay off is an understatement.

Stella and Matt were great tour guides.Had a great time on the night tour and looking forward to the daytime route around the city!!!

I would not do this again given the chance. It was confusing, we did not get what we paid for. The system they use did not work and no one tried hard to fix that

BUYER BEWARE!! Dont make the same mistake we did. Horrible experience. We ended up having to walk everywhere because, the buses were never on time. I did confirm bus stop locations with the dispatcher. We wasted valuable time standing at bus stops, for buses that NEVER arrived. The only successful ride we had was TO Arlington Cemetery, for the return trip the bus NEVER stopped, just drove straight thru. After calling the dispatcher for an explanation the bus arrived, close to an hour later!! We tried again the next day, we waited where we were instructed and the bus opened its door while in traffic, at a red light. We ran over to jump in along with the others who had just hopped on, and the doors shut before we could get on because, the light had turned green. They NEVER stopped at a bus stop, only in traffic for the time of a red light. Good luck if youve got little ones or an elder. I can say that Old Town Trolley and Big Bus run like clockwork and they are everywhere, which is more than I can say for City Sights. Best of luck and remember, you work too hard for your money so, dont get burned like we did.

DO NOT USE this bus tour!!! The worst every....completely ruined our day. My friend and I took this tour bus on 1 Aug. We were informed this was a guided tour with a hop on hop off option. We selected the red and blue/purple line. We picked it up at Union Station DC. Our trip to the White House was as advertised. A knowledgeable tour guide provided a fun cometary to the sites we were seeing. We got off at a stop near the White House and returned approximately 20 min later. We were told the buses ran every 15 to 20 min. We stood....in the hot sun....for a half and hour. Finally a bus arrived. However it was only for the yellow line. We waited another 15 -20 minutes and two buses finally arrived. However they were both for the yellow line. There were a number of us waiting and we spoke to one of drivers to inform him we had been waiting on a red line bus for over 45 minutes. After approximately 10 minutes the driver we had complained to showed up with a bus for the red line. I was a little confused how he had switched bus and returned so quickly....however we were relieved to be getting on a bus to continue our day. However the bus we no longer had a tour guide and the plug in headphone option was not working either. We got off at the Lincoln Memorial to catch the blue/purple line to Arlington. We waited again for well over the 15 to 20 minutes for a bus to show. When one did it to did not include a guided tour of any kind. We were taken to Arlington and told buses were running approximately every 30 minutes. After visiting Arlington we waited for approximately 30 minutes and saw no bus. We lost faith one would show we decided to walk back across the bridge to the Lincoln Memorial. No, I am not kidding. As we walked....in the heat and sun.....we never saw a CitySights bus. At the Lincoln Memorial we were able to catch a bus to return us to Union Station. Again, this bus had no guided tour. We filed a formal complaint at the number on the map and also at the stand were we brought our tickets. We wanted a refund. Instead they opened a file to determine if we could get a refund, which we have not yet received. We were also ordered a free ticket to ride the next day. After telling them what a horrible day we had on their bus the best they would offer was to do it again....are you kidding me. I will never take this bus tour again and it is no my mission to save others from taking it too. My friend and I were grateful for one thing. We were grateful we did not have our kids with us. We felt so sorry for those we shared our rides with that had children who were not only disappointed about no guided tour and the broken headphone jacks but were exposed to ridiculous long waits in the sun and heat. It is also important to note that during our many wait times we saw (with jealousy) other tour buses stop a number of times. In fact Old Town Trolly was everywhere and better yet they are covered transportation. PLEASE DO NOT use CitySights DC....this bus tour needs to be shut down!!