The Massage was Excellent Thank You!The business part was disgraceful..where do I startOld 70s Office with old tech they couldnt do anything

They were fantastic. My appointment was confirmed weeks before I requested it. They were on time, professional, and courteous. The place was super clean. I would 100% go again. For a massage or wax appointment. :)

It felt clean and we were the only people there which was nice. I really liked the way he kept asking consent when touching different areas. I think I was hoping for a more intensive foot massage since we paid full price for the full body and a groupon for Foot Reflexology. I feel like they kind of held back on the foot reflexology part of the deal 🤔

Can I give less than one star? My boyfriend bought a voucher for a couples massage that took close to a month for them to try to honor. I called on several occasions when I wasn’t able to book online. and when I spoke to the lady at the front desk she was extremely rude and hung up on me and told me that it wasn’t her fault that their computer didn’t honor our voucher, not to mention the “death in the family“ excuse for not honoring our massage.

Similar Groupon voucher experience to others mentioned here. Attempted to book couples massage, but only after attempting to book online, emailing, and calling, was told they were only honored from 11am-4pm M-F. This information was not on Groupon or their website. Would not have purchased if that information was provided ahead of time. Would not recommend purchasing Groupon for this business.

Terrible. The front desk is rude and hostile. The massage was weak. Someone should truly check the bonafides of this place and their staff.

I booked a facial through ClassPass to use up extra points and it was lovely. Not sure where all the grumbly reviews are coming from. Staff was friendly and professional. The building is old and not super renovated but clean and relaxing. Would definitely go back.

Before the pandemic this was a nice place to go to. But now they a very rude when you call. The lady got very mad when I ask her to repeat something again because I cant understand her. She just hung up on me. I

The stars are all for the massage, as the massage therapist was great. Unfortunately, I cannot say the same for the front desk and hostile phone staff. I had booked my appointment via ClassPass and the woman I spoke with made me feel like an inferior and less deserving customer for suggesting any kind of accomodation. The woman that worked the phone and the one behind the front desk both gave me conflicting information and when I pointed this out for further clarification, I was literally cut off and yelled at for a length of time by. I just cannot believe how rudely I was treated which is unfortunate because the location is ideal for me to have frequented.

I purchased a Groupon and reserved an appointment online. Their online system was impossible to understand. Then after my massage, they charged me full price and refused to accept the Groupon. So I paid double for an average-at-best massage.I had already paid for the Groupon and I gave the owner a chance to correct the issue and refund the difference between the Groupon price and the full price they charged me, but she rudely refused. This place is a complete scam.Also, there are flies EVERYWHERE.

My husband and I booked a couple session last week for this weekend. After we arrived and settled in we were informed that our reservation was not processed. We showed them our reservation confirmation but they denied our service because they double booked. We even called before arriving and never informed us that our reservation was not in their system. We even arrived before the other party, yet they kicked us out. Horrible customer service. Disappointed with how they treat customers. I do not recommend this place. It’s best to take your service somewhere else.

Run the other direction. The business owner is rude and yelled at me when I expressed frustration of having my appointment request denied twice. She told me if I wanted the appointment not to use a Groupon and to go and pay the full price. She reminded me I had four months to use the Groupon. If you don’t have the appointment available then how is suddenly available if I pay full price? She also raised her voice at me and yelled at me like a child the. Sent me a rude text message. I have been here years ago but I never dealt with the owner until now. It will be my last time.

My friend got me a Groupon from Illa for Christmas. I have attempted to schedule a massage with them for the past 2 months. Either they don’t confirm my massage when their site says they have available slots OR when I am confirmed, they call me and reschedule for the next week. Today I was getting ready for my massage when I got a call 30 mins prior saying they couldn’t do it and needed to reschedule. If you have a Groupon massage from here, save your money because they just won’t simply schedule you.

My fiancé booked me a massage on Thursday april8. He got a confirm email from Illa saying it was today ( april10/2021) at 12:45pm. When we arrive they act like they have no idea and told him he missed his apt because it was at 11:30. We checked and he recieved a 2nd confirm email today(april10) at 12:33pm saying it was at 11:30; which is NOT the time he booked for. Instead of helping us they just acted like we were not their. Didn’t take any responsibility for the fact that their system messed up and said we had to leave. They were rude and unhelpful. The room was also like 90 degrees with no ventilation or circulation . Would not recommend

SCAM ALERT!Do not buy a massage voucher for this place, you will never be able to redeem it. I am reporting them to the consumer protection agency.

Me and my boyfriend went there using the Groupon and it was so easy and fun. I was scared going here with a Groupon because of all these other reviews, but as long as you use the Groupon code while booking the appointment online there is no confusion at all. They’re even accommodating if a little late which is amazing with dc traffic! I would 10/10 recommend to a friend for a good Swedish massage.

You have a shot of getting a cheap good massage here. You also have a chance of them attempting to defraud you of your Groupon voucher through a variety of antics. This is a shady business

Initially the negative reviews had me worried but do not let them fool you.We bought the Groupon for the couples Swedish massage. Upon reading directions on Groupon it said to call and schedule an appointment with the spa and let them know you have a Groupon during which they will ask for the Groupon number or ask you to show it when you get there.We initially went into the spa website and entered our Groupon number and selected an appointment time and date. We got an email that our appointment was not approved so we called and they said our time we wanted (11am) wasn’t available but they could do 11:30am which was perfectly fine. If you’re worried from the reviews I suggest calling and make sure everything is set and don’t assume the website is accurate.The massage itself was wonderful. My husband and I were in separate rooms but the doors in between the rooms were open so we felt like we were still together. If you’ve never had a Swedish massage it will help to research it to get an idea of what to expect.If you wish to return to this spa after using this coupon you cannot expect to get that same deal again. Nothing is for free and they work they do is worth paying extra for. Only one Groupon per client. Read fine print and I find that fine print to be entirely fair. It’s meant to get people into the spa and make them realize it’s worth coming back not to take advantage them.My husband and I will be back again. It was a wonderful quality massage and even at full price it’s cheaper than most spas around.

VERY rude and Unprofessional. I scheduled an appointment for a Saturday and it was later cancelled without any notice. I received a text that I should come in that day at 2 when my original appointment wasn’t scheduled for another 4 days. When trying to reschedule I was spoken to very rudely and ended up not being able to reschedule my appointment. Poor communication.

Same experience as a lot of other reviewers here .. appointment was confirmed via email and text, show up on time and the appointment has been canceled. Receptionist was rude and told me “the computer never lies” and that it was canceled bc they don’t have anyone working during this time. If you don’t have someone during those times, why do you offer them online?! And I could only book online, I even tried calling bc I was having trouble with the Groupon voucher on their website! And now she keeps texting me telling me that it was my fault and to understand. Definitely won’t be going back. Just bummed I wasted money on a Groupon for this place.

I didn’t even get to experience this place because they cancelled both my massage and facial an hour before my appointment - since I live across town, I was already on my way. I replied to the email that I wasn’t able to reschedule as I had appointments all day, and never heard back from them until I got to the office where they informed me that I was just going to have to leave. Don’t waste your time or ClassPass points here.

I booked with them twice. They canceled both times. Continued to hang up on me and was very rude. I do not recommend.

People need to learn how to read directions on these Groupons. They have such a hard time because they dont follow instructions.If you actually read the process, you wont get turned away from your massage. You appointment needs to be confirmed first. That first email you get is only an appointment pending email. Not a confirmation.Understandably covid has made appointments limited, so sometimes you may not get booked on your requested day.I called and spoke with the owner prior to booking due to poor reviews regarding Groupon that concerned me. She was incredibly helpful, kind and answered all my questions.It angers me that the people leaving these reviews are the ones at fault. Read directions and dont assume just because you already paid for it.A great business with a wonderful owner shouldnt have its name tainted by these Groupon users not being responsible.

Whenever you buy something on Groupon or social living or platforms like that, call the place first. Thats what I did and they were very accomodating. The masseuse was the only one working there but she still gave my spouse and I the couples massage for the price we paid on Groupon, on the day we booked. Claming environment; gentle light, soothingmusic, heated massage table on my lower back. (The greek cafe next door had great prices, great food, and slow preparation times but the chef was alone.) Honestly, paying for parking via that stupid silly app was the hardest part of the experience.

The worst, don’t waste your money

Do not ever book with this spa, especially with a groupon.I have been trying to redeem my Groupon for about 5 months with this spa, every time I have booked my appointment was cancelled. I finally got in contact with a woman who worked at the spa, when I expressed my concern of not being able to book an appointment and she rudely cut me off and told me she didnt care because she was on her lunch break and told me they would call back. Two hours later and I call again, she rudely yelled at me on the phone telling me to book it myself on the computer, her tone was very condescending and rude. This company should not be working with a 3-party voucher like groupon if they are going to be biased when someone wants to redeem their voucher. Worst customer service Ive ever experienced. Dont waste your money on a terrible institution like this.

Worst spa experience EVER!Saw this place on Groupon and purchased a couples massage. After calling in, the rep said follow instructions on Groupon...that stated go to online website, schedule appointment then show voucher upon arrival. I did just this for my girl and I one week in advance (12/12/2020 for 12/19/2020). NOTE that I received an email AND text message confirmation. The day of 12/19, I called 5 minutes before 1pm appointment to confirm appointment. Upon check in I said, hey, I made this on Groupon, do you want me to redeem the voucher? The male masseuse said, no, you can do it after service.We were led to a couples room. We stripped down to underwear as instructed and got under covers. When both male (same as before) and female masseuse came in, the female asked to confirm the $180 couples massage. I said no, this was made through Groupon and confirmed through your websites scheduling system.Long story short, they said that we didnt appear in their system (even after reviewing my confirmed email/text/phone call) and were asked to leave because someone else was scheduled and confirmed for a 1pm appointment. WORST SERVICE. DEAL. COMMUNICATION. SERVICE RECOVERY. EVER. Nothing was ever offered to make up for it.DO NOT GO HERE. DO NOT SUPPORT THESE SCANDOLOUS, MANIPULATIVE and CARELESS AMATEURS.

I went for a couples message and my service was the worst my partner was Scratched multiple times the lady who gave me a message kept stopping and the merchant charged us twice then had theOrudacity to tell me I can use my Groupon at a later date like I would ever come back on purpose .

Labi from Kosovo offered me a fantastic Swedish massage that I purchased Groupon. He was professional, strong, and thorough. He spent a lot of attention on my feet, which felt remarkable. I would definitely go again.

I booked an appointment at Illa Spa because of a Nift gift certificate. It was a wonderful experience -- and highly recommended as your go-to spa. Its straight-forward and was truly the best massage Ive received in the District. My therapist listened to my concerns and built her practice around them.

Went for a massage and had a great experience. Professional and friendly staff and fair price.It’s not a “lifestyle” kind of interior place but I prefer paying for the good quality of the treatment rather than a super fancy interior. I’ll book it again!

Only giving 1 star because zero isnt available. The receptionist is EXTREMELY rude and impatient. Kind of makes you want to smack her through the phone. They tried to redeem my groupon without allowing me to come to my appt simply because life happened and as a decent person is supposed to, I called ahead and informed Id b running late. She kept talking over me, when I asked if I could simply reschedule if it was that big of a deal, she told me no and hung up on me. Then about twenty minutes later she text me the exact words go read illa spa policy. You booked yourself .seriously? Do they not realize I dont HAVE to give them my money? By then Id already got groupon to send the full refund for my voucher (fyi, they ask for the voucher number at time of scheduling the appt, I guess so that its easier to pull scams without accommodating potential customers). This place does not care about recieving business, nor are they inviting or warm - not even from the first phone call when I tried to book the appt. She literally HUNG UP on me because I was driving on bluetooth and couldnt use my hands to pull up my groupon code. I had to call back later to deal with her attitude again. I shouldve known better and just processed a refund then. But Its okay. I found a better deal elsewhere and from the look of other reviews, I wouldnt have enjoyed a foot massage here anyway. Take your money somewhere else because they clearly dont care enough.

Beware of using Groupon. Rude receptionist will not make it easy. Ended up paying full price plus the Groupon I purchased.

Please find your services else where!! Very rude and unprofessional! Just don’t....

DO NOT GO HERE - DO NOT BUY THE GROUPONI had a HORRIBLE experience here. I apparently made a mistake booking my appointment (I still dont understand how?) but their website did not show an option for Groupon pricing so I selected a regular Brazilian then selected, yes, I have a third party voucher/groupon and put in the Groupon number. Sounds sufficient to communicate that I have a Groupon, right? Nope.I arrived and an INCREDIBLY rude woman informed me that because I booked the full price I would be paying full price and she didnt care if I had a Groupon. Apparently there is a quota for how many Groupons they will take in one day and I should have somehow known this. She barraged me with such insults as-Dont you speak English Cant you read? I dont need you as a customerI literally told her, Im not trying to be difficult I just dont understand what I did wrong and why we cant fix it. She was incredibly rude, began to ignore me and MOST IMPORTANTLY****SHE WAS NOT WEARING A MASK DURING A GLOBAL PANDEMIC****BEWARE do NOT go here

I was a little nervous seeing all of the negative reviews on here, but I actually had a great experience. My massage therapist was competent and provided the right balance of pressure and precision. The actual facilities aren’t as fancy as a luxury spa, but I understood that going in. Check them out on ClassPass. A one hour massage is a great deal!

As others noted, this is a smaller space in an older building (though a nice part of town). I received a birthday gift certificate for a massage here and was admittedly a little skeptical going in, having read the reviews. The presentation doesnt blow you away but the deep tissue massage I got was very good. Ive had many and this was near the top. Really working into the trigger points with elbows and knees, as requested. Id give the space a 2.5-3/5 but the massage a 4/5 and, to me, thats what matters most.

$90 for a one hour deep tissue massage is pricey even for DC, and I thought my massage was just okay - at times too sharp, at times not forceful enough. The heated blanket was a nice touch. I came with a coupon and even then didnt feel it was worth the price, but a massage is a massage!

I purchased a couples massage voucher through Groupon. Then I contacted illa spa to make a reservation a week in advance. The lady I spoke to over the phone who worked at illa spa, advised that they do not do couples massages in the same room. I agreed to get separate massages in different room with my partner. A week later, on the day of the appointment I called this business atleast 20 times because my appointment was at 3 pm and I wanted to confirm they were still open since with COVID-19 they might change the way they operate. I called since 12 pm no one answered. I finally decided to try my luck and head over to my appointment despite the fact that no one was answering my calls. I get a phone call from illa spa at around 2:30 pm telling me they were returning my call. I advised I was on my way to their location for my appointment. The lady asked for my name and phone number and then told me that I did not have an appointment with them and that they only had one massage therapist available so they could only give one person a massage, either it’s me or my partner but not both of us. I literally had to book an appointment over the phone as I was heading over to the spa. And I told the lady over the phone I was not going to get a massage, I would just let me partner get the massage instead since they can only give one person a massage due to the lack of staff. The lady had a terrible attitude over the phone and her attitude was even worse in person and she seemed to be angry. This place has poor bookkeeping, poor customer service, a poor location, no parking, and a poor massage experience. My partner stated the massage therapist massaged him with the sheets covering his whole body. So, he did not really enjoy the massage since his whole body was covered with the sheets. I was surprised since I have NEVER heard anyone getting a massage with sheets covering their whole entire body. Honestly, I should have believed the reviews I read before going to this place so I would have never purchased this Groupon deal. Worse massage experience EVER. Please save yourself the trouble, and stay away from this place!!!! Don’t be stubborn like me and go there and experience this hell place for yourself. You have been WARNED!!!!

They are not professional dont know how to talk to there customers,and they will hang up the phone on you .

Was able to book with ease and the time that I needed. Pleasant staff, my deep tissue massage was amazing. Walked out feeling relaxed, would definitely come again.

The massage was good, though I think my masseuse was newer—she didn’t use enough oil and I could feel the rough skin around her fingernails. She did target everything I asked her to, though. The biggest problem is the rooms are only separated by a divider—they guy next door talked through his entire session (who does that??) and I could hear him plain as day. It made it impossible for me to relax and enjoy my own massage. The price is right for a one-time trip, but I can’t recommend it for regular visits.

I bought my best friend and I a couple massage and made a confirmation online. The fine print did state that when buying 2 Groupons, they both can’t be used at the same time. The guy (forgot his name) stated that he’ll still honor it. My friend and I still read the fine print for everything and couldn’t wait until our appointment. I recently found out that I was pregnant so they told me that I had to pay extra for a prenatal massage and I was trying to figure out why when our usual appointment (2 facials and 2 massages) turned into a me not getting a massage and was told they both cost the same. So after the massage was over we was asked if we wanted to tip and we wasn’t able to and the front desk/owner stated that it’s on the website that tips are mandatory. We searched ourselves and it states tips or suggested “not mandatory”. When we showed her this, she told us we were cheap and that she will call Groupon to not serve us no more. We went to pay (the additional for the prenatal massage) and while signing our receipt, she snatched it from us and we we told her we still had to sign it and she said “it doesn’t matter you not allowed to come back, this will be on your karma, get out!” She then slammed the door while we was walking out. We told her we was not raising our voice or causing an issue. She was rude, unprofessional, and she lied about her own policy. And to add, her staff asked if we wanted to tip and we informed her about it, she said “she don’t know how to talk.” The masseuse could speak perfect English when we was talking to her. Wouldn’t recommend

Therapists did a great job, were really friendly/polite, and the massage was A+. Only reason Im not giving 5 stars is because it was a little noisy outside of the building, and in the waiting room. But otherwise a great experience. Would return.

Ghetto. 1 star. Would not recommend. Horrible business practices. Poor communication and customer service. 11am appointment m. No one was at the location.

Hanna is the best! I went there first time nearly a year ago by recommendation of one of my friends and i never had better experience with a Brazilian wax. She works nice and fast, takes everything away and wont let you go till all looks good :) Ive tried some other places when I moved away from DC and had to switch to a regular shaving after few bad sessions... Hanna saved me from that night mare and took a real good care of my skin! I havent tried other specialist there, but I can vouch for Hanna with a 100% confidence!

I’m posting my first Google review because this place is literally underrated. At least when it comes to their massages. Called last minute to schedule a couples massage and they managed to squeeze us into their schedule. The room was nicely AC’d and the masseuses were phenomenal - great pressure, plus asked where to focus and did exactly that. When it was time to pay, they said they accidentally gave us a Swedish massage instead of what we booked and charged us the lower price. If I lived in DC, I’d definitely be back.

Do not go here. The owner is not professional and scammed me out of two-hundred dollars. She pressured me to purchase a 3-package deal because she said my neck and back were in such poor shape that the therapist couldn’t properly treat me in one session. I trusted her and believed her- and thus purchased the package. When I tried to return for my remaining two sessions, she said the therapist who had helped me was no longer available and asked that I go to a different person. It takes me at least one session to feel comfortable with a massage therapist so I did not feel comfortable going to a new person. Safe to say, I would not have spent so much money on a package offering if I had been told upfront that I would not be able to pick the therapist.

The facility leaves something to be desired. While for the most part it seemed clean, the rooms were crummy and need updating. They were also too small for the masseuse to easily move around during the session. On top of that, my masseuse, David, didnt do a very good job. He claimed to do a combination of Swedish/Turkish massage, but kept continually scratching the bottoms of my feet and palms and painfully pushing repeatedly on pressure points that hurt. I had to tell him a number of times to stop or move on from an area. He also was inappropriate with his hands and I had to tell him to stop massaging so close to my private areas as he was making me incredibly uncomfortable.To make the whole experience even worse, they overbooked their Groupons and called and canceled mine and my friends appointments just hours before until they were able to find more masseurs. Overall it was not a pleasurable or relaxing experience. Recommend going elsewhere.Note: I read many of the other reviews and have to add that they must have had a different front desk person in January because the young man I dealt with was incredibly sweet and apologetic about how things were being run. He was the only positive that came out of the experience.

Super friendly staff, clean space, and it was one of the best massages I have ever had- very attentive & helped the spots I requested a lot! Thanks again!

The place is tidy and the staff friendly. The problem is that they were not very organised when we visited. We had booked the Swedish couples massage and when we got there, the room was not available. They still had other people they were attending to. We were told the room would be available within 30 minutes. We had to wait an hour before we got our massage. The masseuses were very good, though. They made up for the long wait. The overall experience was not too bad but they need to work on their scheduling.

We did the couples massage and were pleased with the service. The team was punctual and professional.

Do not disregard negative comments of owner/front desk rep.Had a horrible massage experience and owner gave me a free eyebrow wax for my next visit. This happened in June and it is now August and I have yet to got my eyebrows done. Why you ask? Because the lady who does eyebrows is never there. Today, I caught the owner in a lie. She said that they dont do eyebrows as often. I responded with, well, Why did you give me the free eyebrow card for my next visit if you dont provide the service often?... her response was to hang the phone up and not pick up my calls. I really wish this business would just simply close down. I have given them chance after chance. Today, I am official done with the business and plan to report them to the BBB.

Prerana was great for the facial. If you enjoy massage in your facial this is perfect.

The person in charge was very very rude, she definitely didnt know how to talk to customers, This place has no customers and to the one or two customers the receptionist was extremely rude.i tried my level best to be patient enough, but the person massaging me was more interested and focused on texting in her phone than the actual massage..No wonder why this place is poorly rated and the completely doomed,Never go this place, there are multiple options in the same neighborhood to try

Illa Spa is great! I’ve been here a few times for waxes & massages. I’m not from the area but when I’m in the DMV I always come here. The waxes are very fast & painless, the prices are affordable, very clean & cozy spa, & the therapists are very professional & nice! I love this place!

DO NOT GO HERE. there is a much better place across the street where the masseuse wont use their phone while they massage you and then charge you full price when they didnt complete the appointment and wont refund you the full amount. Illa spa is now trying to make the argument that it is acceptable to use a cell phone while massaging clients - wish I had known this before I got SCAMMED out of my money because now I have to argue with their staff to attempt to get a PARTIAL refund... sorry, in my experience there is no need to be on your phone while massaging paying clients.

Worst experience. I went their specially asking for a deep tissue massage as I was sore due to workouts that week. They charged me full price for a normal Swedish massage. The masseuse was clearly inexperienced and didnt know what a deep tissue massage is, Totally disappointed. The masseuse also asked for more tip while I was paying for the session.

Worst experience ever!! I went to have a relaxing couple massage and even though I got a confirmation 2 weeks ago, when I get there they say that my appointment was cancelled; however, I never got a cancellation e-mail. The worst of all is that the person at the counter was ABSOLUTELY RUDE!! TERRIBLE customer service! She didnt offer any solution to the problem, she didnt seem to understand the client point of view. I asked her what is the solution to this. She said: No solution. She stuck to her system where it said it was cancelled and she practically kicked us out and closed the door in our face! I have never been treated like that and I usually never complain. Worst experience. I went to relax and instead this lady made us mad! Try somewhere else!!!

Best massage I have ever had! I came here with my wife for a couples massage and we were both very pleased with the service. I feel great. thanks

Had the pleasure of receiving the couples massage with my fiancee and I. Our two therapist were great. They made sure we were taken care of. I live in Dallas and was visiting for the Cowboys vs Redskins game and we were able to book an appt before the game. My fiancee fell into a deep snore twice during the massage. Needless to say, the experiment was very relaxing.

Unfortunately didnt have a good experience..the massage table had a bad detergent smell.the massage therapist was v rude. She had freezing cold hands and when I requested her to try to warm her hands, she said she can do nothing about it and went on massaging with those freezing cold hands. When I asked her to change the amount of pressure she snapped at me..Never going back to this place.

HORRENDOUS service.1. Guest was directed to book on 3rd party web and asked for payment.2. Received NO confirmation.3. Called the spa just to hear appointment not booked, need to rebook but maam date is full4. Got Charged for Not Showing Up (to this unbooked appointment)DISGUSTING.

If you want a decent massage with a good relaxing atmosphere DON’T go here. I’ve been going to massage place often before I moved to D.C and this was the first massage place I went in D.C, and my experience was ungrateful. First, the place is sketchy, you can not feel any cozy or relaxing feeling. You can hear people going to the restroom outside and chatting. Also, it kinda smells weird something wet nothing like aromatic.I received a couple massage, it was a little treat for my mom and after I got out I felt sorry for her to take her to this place. I didnt do enough research before I go which was sort of my fault. My masseuse was eh okay..but I was not sure if she’s trained(compare to my previous experience). She didnt use enough massage oil so my skin felt chafe and my mom felt the same way. I guess masseuse buy oils out of their pocket and thats why they are using the only minimum amount of oil.The worst part was my mom’s masseuse. She was literally yawning all the time. Okay, I’m not a sensitive person and I understand people can get sleepy sometimes. But she literally yawned every minutes and even make a sound while she’s yawning which I felt very disrespectful and unprofessional! And she’s been dragging her little chair everytime which was so noisy. Because shes been sitting all the time while shes giving a massage the area she covers was very limited and not hard enough(not pressured at all). Feels like she was all distracted by other things, checking times on her phone every minute.I would never go back and not recommend this place to people around me.

I from New York. I came down to visit friends and family. I wanted to get a massage so I searched on Google and popped up Illa Spa. I saw they have great deal on deep tissue massage. So I called and booked my appointment, they took me immediately. My massage was so wonderful I felt like a new person!!!!!

I went to this place thanks to a Groupon. This was my first massage ever. When I get to the park about the actual massage, please keep in mind Im very lean and was not tender at the time of the visit. The venue in an older building and could use some TLC. Im not opposed to retro theming but this was not that. Honestly, just was really old. Doors were really squeaky, halls were creaky and overall the venue had a legit old home feeling and appearance. Quaint is more or less descriptor.There was a mixed employee dynamic, a couple women of color were there along with a couple of Asian women. I think, mostly to help with language acquisition for the Asian women so it was a little bumpy getting in and settled.You will need to change in the actual massage room which is quite small. There is a vent that leads to outside so traffic is audible. There were two firetrucks that were obnoxiously heard over the music. The beds themselves werent bad but could use a little more padding.Masseuse didnt exactly tell me when she was coming in so, I sort of rushed into the bed and as I was finishing up to slip in the sheets, she entered the room. Since the room is so small, Im not too sure if she saw me in my delicates but I wouldnt be surprised if she did! She immediately started! I still have no idea what her name is lol! It was half rough half relaxing. I went with my girlfriend here and she felt the same on everything except the actual massage. Her masseuse was more delicate than mine. I wouldnt come back.

I really liked my massage therapist, but the rooms are very tiny. Most places have a nice pleasant aroma in the air or at least in the rooms, but this place smelled like old food. The staff was helpful, but not a relaxing atmosphere.

Prina is amazing! The amount of care she takes to brighten my face is above no other. I will continue to patronize.

Had an appointment for today August 19. Got my confirmation text and everything. Drove 300 miles to d.c. for the weekend. When I arrive they tell me my appoitnment has been canceled. I received no notice of cancellation. Relaxing weekend nixed. Wish I could give it 0 stars.

An absolutely horrific spa experience. We arrived to police presence and a irate employee demanding payment from the manager. People were yelling at each other in the waiting room - not ideal for relaxation. This continued once we were in the massage rooms, and the walls don’t actually join the ceiling, so you could hear everything. The massage itself wasn’t great either - the masseur clearly hadn’t had a lot of training and didn’t use appropriate pressure. We won’t be going back.

Ive tried several times to book a massage. First of all, Their booking website is horrible. After a few failed attempts I tried booking by phone. Illa later canceled because they said they were going to be closed. I decided to try one more time and went in person to ensure that I was booking on a day they would be open. Still they canceled just the day before I was to have my massage with no explaination. I dont appreciate having my time wasted.

Definitely on the heavy handed side, but I love it. Excellent massouse but I question the age of the table and sheets. Parking is EXTREMELY difficult to find so I recommend metro or some other form of transportation. Overall it was a good experience.

I had a retched experience at this establishment - The owner of the establishment provided a waxing service and left multiple patches of hair on the skin. When I called to complain she instructed me to return the next day. Upon returning here she never showed up for the appointment. When the staff called to report this, the owner proceeded to yelled over me multiple times. After passing the phone off to the staff members on hand, she proceeded to yell at her staff and hang up the phone on them. The business refused to refund my money. Save your time. Your money is better spent elsewhere where you and the staff will be treated with respect.

I believe my supposed therapist was pumah. There is no way she has had any training. No experience opening up areas or how to position herself for satisfactory pressure. I eventually asked to switch her out with the owner during a couples experience. There was a clear difference. At the end of the ordeal, I told the Owner that the 1st girl needs more training and she replied that she is good... Do not risk a poor experience going here. I wish that we had saved our $110.00 because out of an hour, only the last 10 mins of it was worth it.

Just saw 1st review on here wish i had known...the worst Brazilian wax Ever .Lady pulled out a razor on me n which i informed her i never needed razor b4 so not starting today! THEN she got upset and proceeded to snatch my hair roughly on purpose leaving me discomfort for days ..i emailed company they responded by informing me that esthetican did nothing wrong...WOW REALLY??? Luckily it was only $35.never again tho

I purchased a Groupon for a massage and booked an appointment online through the Groupon voucher appointment portal. I got an email that my appointment was cancelled. I called the manager, who explained that my appointment was cancelled because the spa could make more money through their own promotion, and they would not accept groupons this weekend. Do not recommend this business.

To be very friendly, my experience in walking through this place was extremely awesome!!! The very warm welcome, being taken care the entire time I was there, really a nice place to be in I would suggest this place as a place to be visited thru and experience Self.....would love to go back with my family...😊😊😊😊👍👍👍

My first time getting a wax and the experience was amazing! And outstanding service. Cant wait to go back!!

I had an excellent experience here. I bought a Swedish couples massage on Groupon and called to schedule an appointment few weeks in advance. The experience was professional, clean, and most importantly, relaxing. Its important to know that you need to tip on the full cost of whatever service you receive - not on the Groupon price (seems fair!).

IF YOU BOOK ONLINE GIVE FAKE INFO SO THEY DONT SCAM YOU! Their system has no way to validate it. Cover your butt.Booked the massage more than a month out requesting two female therapists for a couples massage. I received an email 2 days before the massage letting me know that they can not fulfill the request.(With more than a months notice for my request you cant schedule two females at the same time?)I called immediately and asked if there was a way that our request could honored, and the lady was nice and told me The people answering emails dont know who is on staff and that i am good to go for two female therapists.3 hours before the appointment I get a text telling me that there are no female therapists available for my appointment, and that per the policy 24 hours notice is needed to cancel or I will be charged. They charged me for canceling using deceptive business practices.

Dirty, and the reception or owner I m not sure (the only onecwho pick up the phone and you can hear her voice in the recordings)talk with NO respect and very unprofessional. NEVER be there again! Waste of money.

I had a Swedish couples massage recently with my boyfriend. I was afraid to use the Groupon because of all the negative reviews. Once we booked our appointment, we were unable to adjust the time or date which was a little frustrating. Regardless, we sticked with the original time. We were greeted warmly and on time. The massage room was comfortable and clean. Our therapists gave good pressure and it was a nice experience. Parking was a little challenging and you do need to tip.

Went there today and I think this place is great. Very professional and friendly.They give discount if you give them a good review on yelp, so that is the only negative part.

Terrible customer service !!! Very unprofessional and unrespectful !!! I would not recomend anyone to go at this place !!!

Great service and value!

A very pleasant place near the Dupont Circle Metro A very nice massage at a reasonable price

Quick painless wax—Vera was calm and has such a warm personality. The soft blue wax was an amazing experience.

Clean & chic. The ladies always do a great job w/ my waxes!

My birthday massage was great

It was an amazing experience and the massage was tremendous ! I was soo relaxed after wardsThe Spa is very clean and relaxing and the staff were very welcoming and professional.

Positives: personable, important staff; nice location; comfortable waiting room. Areas for improvement: small rooms; the cloth put on my face did not have a pleasant smell.

Beware: The times offered for Groupon vouchers are extremely limited. You cannot book anything later than 4:45pm, so dont expect to be able to get an after work massage. This is NOT in the fine print.

Poor service and record keeping. I purchased a 3 pack of massages after my 1st massage. I had made an appointment for the 2nd massage but due to surgery i cancelled beforehand and walked in to the place to discuss it. They gave me a 2nd card since they could not finds the first card. I tried this week to schedule the appointment for my 2nd massage and verified with the person answering the call that they had my pre-purchased info and they said i did not need to bring the card I showed up today and they had me recorded as having all 3 of the massages i purchased. Have they heard of a computer system? Pretty easy to track rather than the archaic paper system they had. Additionally the original massage was average at best as they were unable to provide a deep tissue massage like i have experienced at other places.

Love going there- so quick- in and out in 20 minutes or less for a Brazilian wax- very friendly & efficient staff- easy to make online appointment and reminder is sent as well!

From Baltimore. One of my colleague told illa spa massage is unique. I did last week with my momWonderful massage. They have every month deal at yelp or illa spa wedsideWe did first time client . we will be back soon.

They are awful. They forced us to tip while we were not happy with the services at all! Also, they lied to us about their prices!The massage itself was not good at all. Not worth even half the money that we paid!

I wish I could give zero stars. Ive been to many massage parlors, and this is by far the worst one Ive ever been to. The staff is rude and pushy, not inviting at all, the masseuse I had was terrible, unable to apply any pressure and half assed the entire thing. I asked him multiple times to please increase pressure and he didnt. Also I asked to focus on my shoulders and neck and low and behold he focused on my legs. I also paid for an hour massage, which lasted less than 45 minutes and when I got to the front desk and complained they said there was nothing i could do and that tip was a mandatory 15%. A warning to all, do not go here! It is a scam and you will be disappointed.

I found this place through Groupon. I honestly thought the massage was better than one I got at MassageEnvy a few months ago. And everyone was very polite. Ill be returning.

Best place for Releasing stress!!

Called to get information about where they were exactly. Told the lady I was on P and 20th and wanted to know which building they were in. was put on hold 4 minutes hung up then called back. They didnt answer for 20 minutes. When I finally got someone to answer she told me she was too busy and gave me the address. Let her know I was attempting to be there for my appointment she began having a conversation with someone in the lobby I presume. I asked again for the building she very frustrated told me what building. I asked her about parking she sighed and said there was none. I asked about my appointment she said just be on time I told her I was there just looking for parking she said just be on time Im busy ok bye and hung up. Not exactly the kind of place I want to spend money with.