Great customer service. Very helpful and patience. Donna and Carla was wonderful. The place was very clean and neat. Thanks for all your at a very rough time.

Carla made my move in so smooth and was very pleasant and willing to go above and beyond to make sure I was satisfied.

Carla and Donna were so friendly and helpful. Excellent customer service!

Downsizing is no fun no matter what anyone says. Donna and her co-workers at Public Storage on S Capitol were extraordinarily helpful and considerate from directions, to website services, misplaced codes. Every time I checked in to pick up a few things, always professional and personable. I was concerned about storing so much artwork and furniture but after a year and the DC climate, (unit was climate controlled) all was well when we were able to reunite with our stuff. Thank you all.

People are very friendly here it’s clean and secure. Very easy to navigate though not super easy to know where your locker is - half 300s are on the 3rd floor and half on the second. Also this place is definitely not temperature or humidity controlled if you care about that

Donna and Carla both are both great very helpful and property always clean!

I had a great experience at the SE Capitol Public Storage. I was helped by Donna who went above and beyond what would be expected from a good employee. Donna was so cheerful and went above and beyond in assisting me over a three day period. I would not have had a successful move-out with out her. Other staff there were also friendly and helpful, but Donna was my primary contact. This was the best experience that I have ever had with a public storage site. I used the site for over a year and it was also clean and well maintained with great security. I highly recommend this location.

Its amazing the patience that I received on a late check in...Ms Carla and Ms Donna went above and beyond to make sure my sister was taking care of. I highly recommend this spot for easy rental and great service.

Donna was extremely helpful with setting up my account and reserving the storage space I need. She patiently walked me through the process and even allowed me to see the storage space to ensure it would fit my needs. Then she also helped me determine what packing materials I would need for my household items, especially the fragile items. Donna was truly a professional in every way and helped to restore my faith in the public service provided by larger companies. Thank you Donna!

We had a great experience at this Public Storage location. Donna and Ashley attended to us. They were professional, attentive to our needs, friendly and great to work with. We had a number of questions and they were thoroughly familiar with PS procedures, and provided clear, immediate, and helpful responses. Our move in could not have gone more smoothly. Overall this PS location is clean and orderly thanks to the proactive and efficient management by Donna and Ashley.

I needed a self-storage unit near my apartment in DC. I looked online and found a Public Storage facility right around the corner. Very convenient so that was draw number one. But then I read the online reviews, and heard a lot about the property manager Donna. Rave reviews. That sold me, convenient+friendly works for me. Today I went to the facility for the first time and I met Donna. Boy were those reviews accurate. She had me up and running in no time, extremely friendly and helpful. Just as advertised. Aint it great when it all works according to plan?

Donna was awesome. She was very helpful and kind. She gave me all the information and helped me with options to help me with my storage needs easier for me. I will definitely recommend if anyone needs storage to come here and see her. Thank you Donna

The staff is very pleasant and informative. Thanks for the great customer service.

I would just like to highlight the amazing customer service that was provided by Donna. She was very kind, patient, and explained the process super well. She made sure I got the best and most up to date deal and made my experience a great one.I would definitely recommend this location over any of the other locations due to her customer service.

Donna has always been pleasantly helpful!! The SE Capitol location is well maintained and perfect for those needing storage on Capitol Hill! Security is top notch.

Karen was friendly and helpful. I found everything I needed and even things I had not thought about. If I need more moving supplies, I will return to this Public Storage.

Great property, very nice. Thank you for everything Ms. Carla!

My storage and moving experience was so greatly improved by working with Donna at this Public Storage location. This was my first time using a storage unit so I did not know how everything worked; Donna was knowledgable and attentive to all of my questions and made sure I had everything I needed. Moreover, Donna was incredibly kind and sweet to work with. I am so happy to see all of these reviews about Donna as she deserves recognition for her excellent work ethic and professionalism. A truly remarkable individual.My unit and the facility were clean and I had access to rolling carts for my furniture. I was able to drive my car directly into the facility which made things feel safe and was very convenient.

Wow so happy I chose this public storage! What an amazing employee they have working here. I couldn’t be happier with the customer service, kindness, and professionalism that Donna provided she went above and beyond helping me with my first time move in and provided me with all the information I needed and took her time to make sure I was a happy customer. I’ll definitely be a long time customer thanks to Donna! Thanks girl

I had a very pleasant experience at the SE Capitol Public Storage. The staff were extremely helpful and friendly. This was my first time renting a storage unit and they held my hand throughout the process and made sure I was comfortable with everything. The facility was clean and felt safe. I highly recommend this location.

Apart from the facility being exceptionally clean, well organized and accessible, it truly is because of one of the employees, Donna, that this is a top notch operation! as you can see by previous reviews about Donna, she is what makes this place run beyond smoothly. Her professionalize, knowledge, skill and above all attitude, is what makes her so exceptional. She should be recognized by her employers and rewarded as such for you cant pay to have employees respond to customer demands/expectations in the way Donna does! As usual with move outs, there is always a hitch or something that does not go according to plan. Donna was there to problem solve, to make accommodations and to help us move out in an orderly way. I was particularly impressed because a move out means a customer is leaving (in this case, moving across country). It means Donna would not have to see/deal with them again. And yet, she was every bit as courteous and helpful as the day we moved in! She understands that a brand name is only as good as their employees. And her personal work ethic ensures that this property is well maintained, clean, organized and serviced by someone who is willing and able to help! Thank you Donna, cant say enough about you and the property you keep so well!

Working with Donna has made an arduous process so much easier. Shes been friendly and professional and has taken extra time and effort to help make things easier for us. Thanks Donna!

Donna at this location on South Capitol Street was wonderful. She was friendly and helpful, accommodated our every need, and was gracious for our business. The facility is also clean. I recommend this location and hope you get to meet Donna!

Donna was amazing and so helpful went above and beyond to help me get set up and found me the perfect storage unit.

Very helpful very professional. Customer service was excellent especially the person who helped me whos name is donna she was very helpeful and ver polite would recommend to anyone who needs storage!!!!

A great customer service, friendly front desk, always helpful! Highly recommended!

Phenomenal customer service! Worked with Donna at the Public storage (SE DC) and man was she amazing!! We had a lot of things come up that were difficult and caused us to need to change the move in date last minute, change unit size last minute and change the card on file. Donna never got frustrated with us and was extremely focused on making things as simple and convenient for us as possible. I will literally go out of my way to use public storage from here on out because my experience has been so top notch!! Give that woman a raise!!! Thank you Donna!

There is a young lady by the name of Donna shes the absolute best so if you have a chance to visit the location let her help with all your needs. Thanks Donna for everything 😊

We needed a storage space for about 8 months, and this Public Storage unit was nearby and climate-controlled. We found the facility to be clean and secure. Donna provided incredible customer service as we set up, used, and shut down the space. We highly recommend the Public Storage at 1230 South Capitol St SE!

I came in to public storage yesterday and I must say that my experience at this location was great. Donna provided me with the best customer service. Thank you again Donna and Public Storage

I had been a renting customer for nearly ten years. Donna and the staff have always been helpful and great to work with. The facility is clean, well-lit, and secure. I will absolutely use this Public Storage location again if I again have far too much unnecessary crap—but for some reason cannot throw away/donate—to fit into my own home.

Donna was super helpful! It was below 32 and raining. She made it so easy for us to complete the move. Awesome costumer service. Thank you Donna!

Great location, easily accesible. The whole building was clean and secure. The managers were nice and helpful.

The staff were communicative and ver helpful from signup, to move in and especially move out. I can’t think of using another unit because in the end my moving experience was great. Thank you Donna and team 👍🏼

Donna is absolutely amazing! Her great customer service and communication made the moving process so smooth. the facility is top notch and always kept clean. I also really like the ease of the online reservation system, especially in the event that you need multiple storage units. I would highly recommend this location and the opportunity to work with Donna for all my storage needs.

Convenient location and super friendly staff. Highly recommend!

Dona was very nice and helpful. She pointed out the exact box i needed and let me size it to make sure. I was worried i was going to have to walk half way around the city to find a box that would work. I definitely recommend this location.

Donna and her team are excellent! Long story short, I rented the unit in March 2020 at the beginning of the pandemic and returned to PA. A day later, I was contacted because I did not secure my unit correctly. Luckily we handled the situation over the phone and all of my items were stored securely for the next 10 months. I would highly recommend this facility.

If you can have a fond memory of any part of the moving experience this is mine...while assisting a client we encountered a seamless move-out from Public Storage-Self Storage-Store 26830, adjacent to NATS Park. Donna, the Property Manager, guided us through the process while continually cleaning the facility. Donna’s Customer Service was effortless and unmatched. I plan to steer future clients to the “NATS Park Public Storage” because of the professionalism showered upon us on Monday, March 29, 2021. The units, hallways and restroom were spotless.Jan C. KerrOn Behalf of Orchestrated Moves, LLC

First time using this location. Be sure youre aware of where its located before securing a unit. The open/close time of location isnt convenient. Congested area.

Ashley was efficient and great to work with! Thanks for making the process so straightforward.

I reached out to this property because of the great reviews and Donna didnt disappoint. I needed to change my rental date and had questions about the e-rental process, all of which she answered thoroughly. Its not every day you come across such kindness and excellent customer service.

Came in to purchase merchandise moving from 1 bedroom apartment. Ms. Donna really help me to make a decision on the packing supplies I need. If you looking for great customer service please come to this location

We liked working with the representative at the South Capitol Street location (Donna), who was very helpful and professional. She showed us the unit before we went online to reserve and pay for it. Very patient with us.

Donna & Ashley thank you for your stellar service in welcoming me the Public Storage.

Highly recommend this facility. Clean, secure, well-priced and great customer service from Donna.

Donna was fantastic in assisting me move into a few different storage units and moving from one to another. She was attentive and incredibly kind spending time with me to find the storage unit situation that was best for me. The customer service was unmatched!

The property personal was extremely helpful and willing to work with you . Donna showed exceptional customer focus while maintaining the property’s rules and regulations in affect.

My experience on 11/6/20 was awesome. Ms. Donna was very pleasant great customer service. She was out on the property cleaning and I was unable to find my unit. She stoped what she was doing and directed right to my space. Great attitude i recommend this location

Donna was so helpful in making changes on our account. She verified everything and made sure I had everything I needed done. She is also very friendly and welcoming!

My company has two storage units at this facility. Anytime I come into the facility the ladies in the office are always super nice and helpful. Especially Donna. I recently had a problem and she work to get everything cleared up in a timely manner and called me back once everything was approved. I have had several interactions with Donna and she always gives excellent customer service.

Janai is an excellent associate. She made the process easy and effortless. I made a great choice with going with Public Storage! Thank You!

Great customer service. Such nice, helpful women in this store. Great package deal for moving boxes.

Bugs, bugs, bugs! I had a poor experience here. Carpet moths here at Public Storage ruined four beautiful and expensive Persian rugs stored in my storage bin. Theyd just been professionally cleaned. Furthermore, unbeknownst to me, my apartment insurance with my private carrier covers losses EXCEPT for those caused by insects and rodents. Terrible insect and moth problems at this sight. The infestation here was enormous with swarming moths, cacoons and larvae. Im so disappointed and upset.

Store Manager Taquetta provided me with exceptional customer service! She accommodated me last minute and went above and beyond to ensure I had the best size unit for my belongings. I wish I could give her 10 stars she’s amazing!!

The facility was clean, the temperature comfortable and Donna was pleasant and very helpful.

Its a storage facility in the big city, with attendant drawbacks. But it was easily the best rate for the amount of space, and the customer service is uncommonly excellent. Any interaction at all with staff is friendly and valuable. Usually, that means working with Donna, but it is true of any of the staff.

Im happy with my unit but not with the access to my storage. I dont like that I dont have 24hr access to my stuff then the hours say 6-6pm but they never open on time, the gates always open about 6:27 and that sometimes makes me late for work. I just wish they would honor the time frame an make sure the gates open on time 6am not 6:27 that 27 mins make a difference when u have to get to work on time.

Donna and the team at Public Storage 1230 S Capitol Street SE have been a pleasure to work with over the past year. Weve used the facility as temp storage for building supplies and it been a huge help as we have completed a near by building. Thanks for everything!

Donna was friendly, informative, and helpful with our check in, getting access to our unit, and processing the paperwork!

Ms. Donna was a great help with picking out boxes and changing my storage unit move in date. Smooth transition with a great attitude! Highly recommend!

Great customer service!

Janak and Donna were awesome! Very friendly and helpful!

I visited this location to purchase some boxes and the property manager Donna was very pleasant and gave excellent customer service. I recommend this location.

I had a excellent experience with Donna at public storage, she was very helpful excellent on helping me when I moved in and her customer care is out of this world I love speaking with her and she greets with most pleasant smileThank you Donna for making me feel like I was the only person you were helping

Taqvetta provided excellent customer service during my check-in process. She went above and beyond to ensure that I was satisfied with my unit, since my original reserved unit was no longer available. It is during these uncertain times that a smile, kindhearted words and great posture, goes a long way.

Donna was so enjoyable and helpful during my move. Moving can be a very stressful time and she was very flexible and went above and beyond to help out. 5 stars!

Great customer service. Ms. Donna took the time and made sure I have the right unit and the right size. She took the time to explain everything and showed me around as if I were her only customer. I really appreciated her calm demeanor and customer service!

Donna provides excellent and friendly service and made the whole process of reserving and securing a storage unit here so easy. The facilities are also nice and clean. Overall a great experience!

Donna and Ashley were super helpful in assisting us with our storage needs. They were patient with all of our questions and took the time to show us multiple units so we could make our best choice. The facility is clean and easy to access. The parking inside makes the unloading process simple. They have carts and an elevator to access the different floors. Fans seem to keep temperatures reasonable. Overall, Im happy with the choice to store here.

Ms Donna was so sweet and very helpful she’s awesome I wish there was more people like her

Donna always give great customer service. The property always clean. Want thank her doing this tough time through COVID 19 she still kept her warm smile

My name is Rosalyn Smith I would like to give the public storage on South Capitol Street five stars he was a nice young lady her name is Donna and takita both of us lovely young lady so thank you so much

Donna was incredibly helpful and patient. She was able to get me a ground floor unit last minute and even provided jumper cables when my car battery died during the move. Amazing service!! THANK YOU DONNA

I had a great experience (as good as moving stuff into a storage unit can be). Donna, my handler, was extremely thorough, professional, and helpful.Not sure I’m doing this right, but my reference number is 26830. Can’t emphasize enough, how great Donna was :)

Best personal that i’ve never meet

Excellent managers and staff ...

Ashley helped me secure the correct size I needed and ensured I was getting the best deal. It was a very simple and easy sign up process. Thanks for making this part of the move smooth and not stressful!

Donna was a huge help in helping me find which unit would be the right size to store my stuff! She was super friendly and made sure I was informed before making any decisions. Very friendly and very helpful, especially during these stressful times. Thanks Donna!!

Ashley and Donna were quite helpful in making my move easy and enjoyable! This facility is nice and clean and conveniently located in Navy Yard. Ill have a unit here as long as I am living nearby. Also more affordable than similar units in the area. Highly recommend.

The staff at this public storage is incredibly helpful and personable- especially Donna! Couldn’t recommend them more for a storage unit!

Donna was a great help and made my move-in super simple.

Customer service was beautiful at this particular site. Donna took all the time I needed and showed me 3 different size units. She showed me all the available things you carry to meet our storage needs. I look forward to doing business here. Thank you

Customer service was very good. If I could give Donna 10 stars I would

The staff is extremely friendly and knowledgeable. Despite the social distancing requirements, they made me feel like a valued customer

Donna was super helpful in helping me get the unit that would be best for my needs and budget. I really appreciated her patience and time she took to explain how everything worked for me! Even though it was busy I still felt heard and my purchase was appreciated.

Kayla and Donna were blissful and have great customer service. Thanks ladies

A big THANK YOU to Mrs Donna at Public Storage! She went above and beyond to help me get the space that I needed. Her patience and genuine concern for her customers has me hoping that she is always there when I go.

I am very pleased with the positive changes that have taken place at the property. The restroom has improved tremendously. Miss Donna has a very pleasant personality and attitude. She is also very helpful and attentive to customers. She and Ms. Ashley make a good team and seem to work well together.

Donna customer services was great lovely experience.

Victoria was absolutely amazing!!! I wasn’t quiet sure. Which size unit I needed for my things she walked me through the facility and helped me decide on a unit that would best fit my needs. She definitely made my moving process smooth and easy I most certainly look forward to working with her again! Thank you again!!

Taryn, Donna & the team are awesome! They welcome me with a smile - and remember my name! - each & every time I visit. Theyre just so warm & welcoming, and eager to help. Love these guys!

Donna was extremely helpful! She was so nice and pleasant to work with. She helped us and made it a quick process- Moved everything in in less than 25 minutes!!

If there is 6 stars, i will give Mr Kumar an extra star for his awesome customer service. kudos to you, Mr. Kumar and keep it awesome.

Ashley answered all of my questions calmly and accurately. She made my experience getting a unit very smooth and easy. I thought it would take more time but the process was quick. I am comfortable that I chose the right place and happy she was the knowledgeable person to help me. I will refer others to this location and company.

Great customer service !!

Came in with lots of questions and Donna was, very helpful and knowledgeable.

Very friendly and helpful! Was helped by a trainee and Donna!!

Thank you Donna. You made process so fast and easy

This is my second time renting at this location. Both experiences were terrific because the employees are helpful. This time I thought I needed a 4x5 unit, so Smiley showed me a 4x5 AND a 5x5 - with various choices between the two. She even let me choose my unit number. She is so thoughtful and friendly. Thank you, Smiley!