The rental process was seamless. Jade and Albert took care of me and made sure that all my questions were answered. I appreciate their professionalism, which is why I’m glad I choose CubeSmart. Couldn’t have asked for a better experience.

Albert is the most helpful knowledgeable person I’ve ever met. He was so patient with me being as tho i didn’t even know what cube size i needed. He was remarkably respectful & such a joy to work with. Looking forward to renting again thank you so much.

Joke and a half. Been trying for over a month to fix issues. Every manager laughs (even though they acknowledge there is a distinct problem) when I bring them things that need to be fixed. Water leaks throughout the building, including two units I rent...”climate control” what a joke. Pushing 85-90 degrees on the main floor. Let’s not forget the roaches laying everywhere.

Nice sized units. Kind of clean, depending on the time of day. Hard to park and move around. The gate into the storage facility was just weird. Fell behind in payments due to being in the hospital almost 2 months and once behind they become unwilling to assist you in a nice and friendly manner. Everything gone. Guess I’ll start over….

The staff was very informative and was able to answer any question I had

Came in yesterday to buy a unit. Spoke with Marco. Amazing guy. Very professional, and humors. Location clean and tidy. Got a 5x10 unit perfect to store my stuff in. Me and my wife loved it. Marco spoke to us in detail about the unit and prices. Thank you again for your help!

I had a great experience. the manager, Albert was excellent. I was taken aback by his willingness to extend him def to reach to make sure you move your stuff smoothly. Thank youI’ll definitely recommend this place

They were extremely helpful to get setup and moved in. They talked me through everything and it was no fuss.

Ive had storage here for quite6 some time and the present Mgmt is do a great job.

Marco was polite and very helpful. He directed me to the perfect size unit. I’m very satisfied with his service.

We had a wonderful experience using our storage unit as we prepared for a big move. The new general manager, Albert, was incredibly personable, kind, and accommodating. He helped us navigate the logistics of our move, and helped us find a flexible solution for our timeline. The place was clean, the management was incredibly responsive, and we found it to be the most affordable option in the area. Of all the moving logistics, this was a fast, professional and easy solution. Im grateful!

I was having issues with my movers. The manager was a God sent in doing all he could to accommodate me with a unit that fit my needs.

Everything was amazing, the employees were very helpful and very respectful! The management team is very helpful and has great customer service skills !

Went to the rage room and it was a pleasant experience.

Jade and Albert are the best team. They’re so helpful and friendly all the time. I recently put away things in storage for the first time ever and they made it seamless. The facility is clean, quiet, and secure. ⭐️⭐️⭐️⭐️⭐️

From the day we signed up to the day we closed out account we never once had a experience that was not perfect. The team there was excellent.

I been a client for more than 5 years now, Jade & Marcos make things easy and confortable because unfortunately there is always a unpleasant surprise with the new management.

Jade was extremely helpful and made sure I had everything I needed .. I would give 6 stars if I could .

Marcos, Jade, and Albert were absolutely amazing! I was so appreciative of their help with accommodating me at their location. I would highly recommend working with these people! Thank you, again!

Its is clean and it very convenient. I like my unit.

Great experience. Good price, convenient, efficient and kind service. Thank you!

Staff always very helpful

Super friendly, great conversation, and quick service! Thank you!

The units are clean and the staff is helpful.

Im downsizing and needed a place to store my things, and CubeSmart offered a satisfactory solution. I was initially going to with another storage venue that offered a free moving truck with the rental of a unit, and that turned out to a farce, littered with miscellaneous fees. I have used CubeSmart before in Brooklyn and had an overall pleasurable experience, and decided to reunite with CubeSmart.And what an intelligent decision that was.The service that I received from the manager, St. Clair, was impeccable. He was concise, very calm and also possessed a delightful sense of humor. I found him to be quite charming and an excellent representative for the CubeSmart brand.What you can expect here during your experience is a tour of the venue and possibly an upsell to a larger unit--just in case you require more space, and verification of the accuracy of your access code.Ask for St. Clair, and you are in good hands.

Jade was very helpful and kind :)

This was my first time at this Cubesmart location and Albert was very helpful and kind! I would definitely recommend this location.

WATER DAMAGE FROM LEAKS - YESCLIMATE CONTROL LIKE ADVERTISED - HAHA NOROACHES - OHHHH YESFLOODED ENTRY WAY TO GET TO YOUR UNIT - YESMANAGERS AGREE WITH PROBLEMS BUT LAUGH - 100% YESWANT TO GET YOUR MONEYS WORTH?DONT RENT HERE

Thank you for such a clean space at CubeSmart. We appreciate that it was so close to Howard University!!!

Jada was great at Petworth location

Our experience here started off very well. We were able to start moving our belongings in the same day, werent forced to pay a prorated fee since we were starting in the middle of the month, were able to receive a small promotional discount, etc. We were given a clear heads up about the broken elevator and how to use it (one person runs up the stairs to call the elevator while the other waits inside with the trolley), and the facility employees were always kind enough to offer us water and coffee. My concern lies with the automatic gate here which Ive found the hard way is extremely dangerous and faulty. The sensors did not read our car, causing the gate to crash down onto the back windshield--it is now completely shattered. Had it come down on the front end my boyfriend couldve been seriously injured. No one from the office ever even came to see if he was okay, offer assistance, an apology, nothing. If you use this facility, know that there is NOT enough time for you to enter your key code, get back in your car, and back out of the gate without it coming down on you. This is at least a two person job--one person to block the gates sensors while the other backs the car/truck out safely. Do not try to move in and out of this location alone.

Albert is the best! Very knowledgeable, friendly, and competent.

Great staff open till 10 PM so super convenient and secure

CubeSmart was extremely responsive and so very easy to book. My check in process was smooth and they were so friendly, comprehensive in their overview and for city living, the space available to pull up a truck and easy way to unload is exceptional. Highly recommend.

This was my first time dealing with a storage facility and Terrance Ross after inquiring what type of materials I wanted to store, was able to assist with the perfect size unit I needed then after escorting me to the unit explained the rules and regulations of when, and how to make payments and where to go to enter the facilities. He was very professional and while ensuring me of all of the safety rules and laws where I felt comfortable to be able to handle being able to store my goods for the length of time that I needed to use the Upshur street facility. Thank you Terrance for your exceptional service.

This was my first time using a storage company, and Ms Ba------h was incredibly helpful, going so far as to stay after closing time to make sure that I had all the information that I needed. Professional and knowledgeable as well as gracious and generous. I will definitely recommend this company to others.

Definitely people living in the storage units. If I know this and Im there once a month, then management definitely knows and tolerates it.

The Manager Bayyinah Goss was so helpful and pleasant! Kudos for customer service!

We have been using Cube smart for five years. Jerome is the bomb. Follow the rules and you’ll have no problems. The place is safe and we never had any problems there.

We had a terrific experience with Cube Smart. They couldnt have been more helpful or accommodating to us, and they even went the extra mile to help store one of our enormous pallets from our overseas move in their private locker overnight when our shipping company left it in the hallway with no advance notice. The facility is extremely accessible and feels very secure. All in all, this location is top notch, with super friendly people, and great value. We would use them again without question.

The staff is always extremely helpful. They go out of their way to make sure you have a good experience setting up the cube rental, answering any challenges you might face while renting, and for the move out process. We are seasonal and rent from them annually. Also each building has multiple access doors. Easy in and out with extended access hours.

The CubeSmart facility on Upshur is a disaster. Filthy dirty, mouse filled, frequently broken elevator and almost never had carts to move items. So glad to be out of there.

Jade was awesome!

Albert is absolutely the best!!!! Very professional

Great storage location. Cheaper than many in the District, especially for how nice the site is and how friendly the staff is. Bayyinah especially was very helpful explaining the different units and contracts and getting me the cheapest option available . Thank you Cubesmart and Bayyinah!

This is a great facility to store anything (clothes, furniture, etc.). Climate controlled and pest free. My only issues were that the elevator sometimes doesnt work, its not 24/7 so you cant get to your stuff when you want and the staff can be unprofessional at times. They were nice to me but they had attitudes when I asked them questions. All-in-all, I would say its the best storage facility in DC.

Jade was super helpful!!!

Bayyinah goss. Help me get into my unit last minute 10 minutes before they were closing she did a awesome job

The staff at this CubeSmart facility is top notch! Whether over the phone or in person they have always been most helpful. Lee and Shanee do an excellent job of ensuring the best possibly experience. Ive rented a unit here for several years and when I was ready to downsize my unit they helped make that move happen according to my schedule. I recommend this storage facility to anyone in DC with self-storage needs.

From the time we entered the facility Nichole Wise and Terrence Ross made us feel as if we were protected and serviced by family.They were concerned about every aspect of our agreement, duration and extended needs.It is truly a pleasure to utilize this operation as a valued asset in our community.

Out of all the storage facilities Ive had to use since college, this is by far the cleanest, friendliest and most secure facility Ive used. The staff is personable and accommodating, which is wonderful. The facilities are well kept all around, and i appreciate that they accept packages for me at the front office. All around best experience storing my items by far.

Today me and my significant other were having a really bad day, until we walked into Cube smart. Bayyinah Goss turned that around with her good spirit and answering all of our questions and providing us with options and deals that are going on.

WE AT THE CUBE TODAY BABY ❤️❤️❤️❤️

I am only expressing my experience with the Taylor Street location in Washington, DC. A lot of back and forth with the Manager who is rude.

The staff is extremely friendly, helpful and professional. The facility is secure and well lit, so I feel safe going there day or night. The location is also very convenient and easily accessible from anywhere in DC. I would highly recommend CubeSmart on Upshur Street to anyone!

Look into insurance options before signing anything here

I I went in to discuss my overdue account. Great customer service completed by Bayyinah. I am truly Thankful that Bayyinah is truly customer friendly, and was my agent today. I have been a Cubesmart consumer for many years. Thank you for being there with great service.

This location is perfect I have been using CubeSmart for years now never had one bad experience staff is so pleasant and helpful. Shanae is always smiling and has such a pleasant spirit! If you work or live in the city this location is so convenient.

Thanks to Bayyinah Goss the manager for helping me and my fiancé through our hard time in looking for space and showing us many options & deals to choose from. SHE DESERVES A RAISE !!!!

Great staff, responsive, safe, clean, etc.

Kind and professional staff.

Great location, excellent customer service. The manager that helped me, Ms. Tanesha Holloway, was very friendly and helpful and made the process of getting our large, clean storage space super easy and efficient! So glad we decided to get storage at this location.

Convenient, clean, safe storage. Be sure to have your own insurance (most homeowners policies will work) and lock.

Drove in from Ohio to pick up my daughter from college. Traffic was crazy and caused me to arrive 10 Mins before closing. I know it was an inconvenience but she still helped me with all my questions and needs. I even changed to a larger unit to store the zillion things my daughter had in her dorm room. I couldnt have pick a better location or staff to help me. Thank for all you do and not biting my head off forgetting into town later than anticipated. I highly recommend this location.

Freaking gave me the wrong code or didn’t check to see if my code worked. The lady on the day shift messed up. I couldn’t move out of my packed up apt 6am to the storage unit the day of move out. The manager the next day had to make things write. So I was late for my move out with my old landlord not only because the day time shift lady, but the manager wouldn’t shut up. The guy talked my ear off. Like shut up and just do your job bro. Smh. My friend got impatient waiting on the manager who had mid transaction with me stopped to answer the phone to what I can assume be an employee?! Come on bro! Smh. All while I’m 3 hrs late for my move out because they opened so late 9:30, and the lady messed up my code could get in The move out day, also the manager was friendly but clearly disgruntled about his employees incompetence. Scould in private not in public in front of customers. It not only makes the employee look incompetent it makes you and the facility look dumb for hiring her and continuing to tolerate their behavior. Smh.

Shanee and Napia have each helped me on two separate occasions. Both women are very friendly, personable, detailed and a pleasure to work with. They made it easy for me to initially sign up for my storage unit and then upgrade to a larger one. I love it that they now know my name when I come through the door. I am looking forward to being a continued customer at this location thanks to these two.

Jerome was very accommodating! Good guy.

Clean, well-lit facility with great staff. Ive used this storage facility for extended times twice over the past 6 years and recommend it to friends.

I could not believe that all my procedures to store my rooms furniture is one hour, but yes was happened with Cubesmart.diffidently I will recommend for my friendsthanks a lot

The staff is wonderful and I could not have received more love then they displayed. The three managers actually care about the clients.

OMG I highly recommend this storage facility the managers and GM are highly knowledgeable of storage and helped me greatly, I appreciate the patience effort and wonderful customer service everyone has showed me and they worked as a team to get things done its a good atmosphere soon as you enter into the office Cubesmart ROCKS thank you Upshur Staff!!!!!!

A very clean and secure facility

I love this place Rome Shanee Gerome & Taniesha have been very helpful with my move I greatly appreciate you guys thank you staff

Highly recommend this location; Lee is wonderful and so helpful.

Great customer service! Easy friendly service!

Friendly, humorous, efficient service, a pleasure to be there. Ill go back.

Friendly staff

Close

I am so pleased with the Upshur location team. Jade was super knowledgeable in my initial request for information and did a great job helping me find the cube space and size that was going to work for me. Her pleasant attitude and job knowledge is refreshing to see compared to other places in the industry that had a take or leave it attitude when selecting space, you won’t find that bad attitude here this team cares that you get what you need. Albert was also very helpful and friendly and went out of his way and coordinated with another manager to help me with the things that I needed. The last gentleman maybe named Mark I think, I can’t remember the name but he also helped me at this location and was super helpful and friendly as he assisted me with my pass code my first time. The crew is A1 and I will definitely recommend this location to my friends and family in the area. Keep up the good work. My only suggestion would be more parking for larger and more vehicles, but it’s the city so I understand. Again thanks again for everything.

Marco and Albert in the office made signing up for my unit so easy. Great service!

My family was happy to use this place until 3 people told us that there was a robbery there last April by that bald drunk who always saw us sleeping there and looking rude. We were even told that the staff was notified and said nothing. The United States is too expensive for you to worry about the theft of our belongings when it is like another rent check. No security anymore no action taken when I was told the magician of the district knew about it. The extra space offered us 3 bigger spaces at a cheaper price because of this. 1 street away. If you care about your belongings, we suggest additional space. just terrible