I’ve lived at Kettler, Dittmar, and Equity apartment communities, and would highly recommend any of these over UDR.

You will regret living at the Andover House. Issues in the building are endless, and management is largely unhelpful. Tl;dr: constant issues with flooding in units, extreme levels of dusts, low quality plumbing (water pressure, temperature, clogs), dirty building (stench, insects, dirty exterior windows) and on top of all that, unresponsive, unhelpful building management.My girlfriend and I have lived in the Andover House for just over a year, and are finally so fed up that were breaking our lease all together to escape the situation (btw, theres a ridiculous lease breakage fee, >2 months rent). Our issues have included:1. Our unit has flooded three times. None of the flooding originated from our unit, but rather from issues around the building. One flood is understandable, two is annoying and three is inexcusable. All three times the flooding was so bad we needed industrial fans and dehumidifiers in our unit for > 1 week. Two out of three times they had to replace our floors and drywall (photos attached)2. Flooding issues dont end with those weve experienced. In the Yelp reviews you can find a review about flooding in 2018. This was before we lived here, but interestingly, building management gave the same excuse then that they gave for one of our three floods - they forgot to connect the hose to the back of the washing machine. Additionally, just last week there was evidence of flooding in the lobby, where there was visible water damage on the ceiling and fans were pointed up to a cut out in the ceiling. (photos attached)3. Dust - Our 750 sq. ft. apartment is so dusty that we constantly have three air purifiers running. We have to clean/change the filters every couple weeks. Additionally, we vacuum several times a week and every single time the vacuum is filled with thick, gray dust and requires emptying (photos attached). Dust originates from the HVAC system and vents.Smaller issues4. Poor quality plumbing. Water pressure is terrible. Shower water temp is inconsistent over the course of a shower and from shower to shower. Our drains (shower, bathroom, kitchen) get clogged frequently.5. Insects. This has not been a constant problem, but several different times weve noticed insects/pests near the HVAC vents (spiders, cockroaches and centipedes). Just another indication that they never clean the HVAC system.6. Dirty windows. The outsides of our windows are insanely dirty. Not a huge deal, but for the price we pay to live here, youd think they could clean the windows once a year. (photo attached)7. Building management is unresponsive. This has not always been an issue but is a problem with the newer leasing staff. They leave their office doors shut and tell the concierge not to let people in. This was happening long before COVID was an issue. They also won’t respond to emails in a timely fashion.8. Weve had probably 20-30 different concierges during our time here. Again, not a huge deal, but it does make you wonder why the building cycles through them so quickly. Theres a few constants who are really nice, but the rest might be people youve never seen before.Isolated incidents:Last week there was a fire in the building, which is obviously not the fault of the building/management co. My girlfriend and I came home from a walk and got off the elevator on the 4th floor to a thick layer of smoke in the hallway. Visibility was poor and we were breathing in smoke. After a few seconds on the floor the smoke alarm started to go off. That said, with the amount of smoke that was already in the hallway, it should’ve been going off for minutes. On the flip side, if you even burn a piece of toast in our unit, the smoke detector goes off. Just a sign of inconsistent, faulty fire systems.

A little background about me: I moved to Andover House in February (mostly because of the 2 month free rent promotion and a need for change) and have been a Logan Circle neighborhood resident for about 5 years and lived in 3 different residential communities.I will try to be as objective as I can in weighing the pros and cons of living here for sake of prospective tenants who may appreciate a fuller picture prior to making an informed move-in decision.The cons first since they outweigh the pros:- Delays of management in taking care of the nitty gritty of a residential building. Example: The window cleaning has been delayed for many months now. What good is an apartment with a view when the windows are blurry! Simple public health protocols like refilling the sanitizing station in the gym and the lobby have been neglected for weeks sometimes (one would assume precautions are even more heightened in these covid times).- Constant drainage problems with bathtub and sink. To exacerbate the problem, there is a deafening noise that comes with turning on hot water in the tub. It will be a perfect setup if you are someone training yourself to accustom yourself to cold shower. On a serious note, you will find this (drainage, plumbing etc.) to be a somewhat ubiquitous issue with other resident reviews here.- Insulation on windows is very very thin. This is something I cant emphasize enough if you really need a good sleep and arent much used to wild spontaneous poor stereo sounds from junk ATVs, 4 AM groupies at random times of the night or even afternoons. I am much used to cacophony but this is just another times decibel up. This is written out on the lease, I think, but it will do much better for your sleep and ear health to find a newer building with thicker windows and insulation or perhaps a slightly quieter street.- You will pay for everything. By that I mean water, trash, sewer, gas etc. There are many apartment buildings where you dont need to pay for water, sewer, gas. In my first building I moved to in DC, I didnt pay for anything except internet. This is something to know in advance and perhaps tally values provided by all buildings in the neighborhood prior to locking in your ultimate choice.- Lastly, except for one day time concierge, I have seen quite literally around 4 concierges leave in a span of 3 months. That only tells me it is a matter of time before the new ones are also en route to better horizons —time will tell. This, more than any other issues mentioned above, speaks volumes about the management and work culture of the management company UDR. But if you make the mistake of proactively calling UDR line, a nice lady in Texas who is utterly oblivious of your living situation in DC may soothe your pains.Now, despite all the cons, there are some pros:- For prospective tenants who just moved to DC proper and work downtown, WH or K st and also need to be close to Whole foods and a plethora of fine dining restaurants, bars and HHs, this building offers lucrative convenience in terms of walkability and nightlife which will be reflected in the rent. One may argue other buildings in the area do too and I cant provide a rebuttal to that but convenience is the main selling point here regardless.- If you are someone who needs a relatively private apartment gym and good enough equipment (as in dumbells up to 50-60 pounds, several machine setups, a couple of cycles and treadmills, no barbells though), I would say the gym is decent enough for a full body compound workout. I dont usually see weights bigger than 35 lbs in many apartment gyms but on the other hand, there are some buildings with gyms size of Vida fitness. So tread accordingly depending on your priorities.TL; DR: Building and management has quite a few issues. But the location is convenient and the gym is decent. Explore your options patiently and although you will most likely not a find a building and management perfect in all ways, you will find something with more of the good things you want and less of the evil if you look enough!

I scheduled a tour for 3pm today and had to modify it to 2:30pm. I called in the morning to make sure that the modification went through and talked with a guy in the leasing office and he confirmed it. When I arrived at 2:30pm no one was in the leasing office. The front desk person told me that the leasing agent was at lunch. So after waiting for 10 minutes I asked her if theres any way to contact him. He told her he didnt know about the appointment at 2:30pm because I probably spoke with someone else, but the front desk person confirmed that she transferred me to him this morning and theres only one leasing agent! Then the front desk person had to do the tour and showed me an apartment on the first floor and she tried multiple times to open it using their smart key (code) system but it didnt work. She kept saying I hate my job multiple times as she went back to the front desk to contact someone to ask for the code. Then she was able to open the apartment and showed it to me and said this happened a lot of times (referring to her having to do the job of the leasing agent). I wanted to see other apartments but they only had that one to show. Then I decided to wait until 3pm (the original appointment time) since I had questions but the leasing agent didnt show up either. If they treat potential residents that way, how would they treat their current residents?!?

Andover House is amazing. Such a great neighborhood, everything is super convenient & the apartments are extremely well-appointed. The best part is the onsite team. They are very professional and will make you feel right at home. Highly recommend!

DO NOT CHOOSE HERE!!! The quality is poor, the service is awful! The Floor is wet never repaired. More importantly, The apartment manager is extremely mean and unprofessional! They will never help you anything! Stated as Luxury apartment, only the PRICE is luxury, do not choose here! You will regret!

Be aware! a month before the end of my lease I was asked to show my apartment which is occupied, to prospects. I received a call early Saturday morning, without prior notice, to tell me that they wanted to show my apartment. I refused, I had just woke up. My experience with any other buildings in DC is that no one would show your apartment when you are still in it. The leasing agent will tell you that it is part of the Handover House lease.The final blow was an inspection/visit of my apartment 10 days before my move. While I would have been fine with it. I only was made aware of the inspection, because someone left a paper on my kitchen counter. No mail or call... they just came in without any authorization.Overall the building is old, the amenities are limited. You cannot use the small rooftop terrace in Summer because it is full of cockroaches. heating and cooling are difficult to set at the right temperature as it is an old thermostat. The leasing office responsiveness, once you decided to leave, is close to zero.Last but not least, you can find the Handover House on Expedia for short term stays, so dont be surprise if the lobby looks more like an hotel at time.Note that most of the reviews are from people using the building as an hotel.You can get way better for your money...

A disgusting company. The community manager is especially disgusting. DO NOT CHOOSE HERE. They only want to exploit your money!

Very clean and very quiet. No noise from below or above us. Or even outside of the door.

This review is for all potential renters and as well for all Executives at UBR Properties.I want to share what a wonderful experience my son is having as a resident of Andover House, located 1200 14th St NW, Washington, DC 20005. I am as well as my son permanent residents in Calabasas California, 91302. I learned of Andover House in my travels to Washington DC in April of 2018. The purpose for my trip was to identify a place for my son to live while he spends the next two years in Graduate School at John Hopkins University.The reason I choose the Andover House was its quality of location as well as its amenities, but candidly One of the most important Issues for me was the on site management and the quality of their work in the care they show to the residents and concern for the residents living there.I am and have been for forty years a builder and owner of Apartments and Commercial property, so I have a vast knowledge and experience of real Estate, and know real quality valuable Management. The person who has these qualities is the current Manager of the Andover House. His name is Dylan R. Acker, he not only possess all of these qualities but he is in my opinion a valuable Asset to the Andover House and Its corporate owners. I highly recommend you visit this property if your in the marketand want peace of mind like I have for my son residing there.BestMarc

Stay for 3 days. Quite neighborhood comfortable rooms

Stayed at a very comfortable apartment in the complex

Good place

Nice complex

Beautiful

Nice house

Clean, friendly, secure.

Rented an apartment here, stayed for 2 days, very beautiful and clean, love it! Convenient to various attractions, also stay here next time

Well-equipped apartments, within walking distance of the main attractions of Washington