This review is specifically for George. I worked with George on a project as an outside vendor and he was friendly, helpful, flexible, and all around absolute joy to deal with. He has a very positive disposition and with the overall stress of what feels like everything these days, it was always nice to hear his upbeat attitude through the phone and its very much appreciated.

Everyone knows the car buying process can be extremely difficult and overwhelming but the staff at Toyota WC were Amazing. Farhad and Deven made the process as smooth as possible. They got me an even better rate than I was expecting and I left with something better than what I was looking for. I would definitely recommend Toyota WC. Im so happy with my new SUV! Im a customer for life!

Had a fantastic experience at Toyota Walnut Creek. The entire transaction was simple and straight forward. Deprest gave us a great price and treated us with respect throughout the entire process.When I started my initial car search I called several Toyota dealerships in the area. Walnut Creek not only had the best price but they were also the most considerate. Other dealerships I talked with tried to extract every cent they could out of me even if that meant lying to my face. At Walnut Creek the experience was clear and simple. They have earned my business for a long time to come.

I highly recommend Toyota Walnut Creek! Amer and the sales team went out of the way to quickly locate and trade for a tough-to-find special edition 4Runner. Pricing was fair and transparent, when other dealers were asking for a premium or offering no discount from MSRP. I drove 1.5 hours to buy from TWC, passing my local dealer and several other closer dealers due to their superior response, communications, and business practice. Thank you!

I had a great experience here. Staff was very friendly but not pushy. Looking at the TRD pro Sequoia. Asking price $62,900.. very clean facility ADA compliant and very convenient finance options available... Also had a great selection of used vehicles pricing was very fair on those as well. I did not have a mask upon entering and a staff member was very attentive and provided me with one immediately.

Went online to schedule a test drive on a used Mercedes. Nicole Lien professionally responded and did the whole deal from start to end. She even got me a better rate through Toyota Financial and got me a better warranty than what Benz offered. While we were doing the deal, the GM Brad introduced himself and asked me if I needed anything. I mentioned that the car might need an alignment. He promptly told me to call the service department, that got me squared away. I ended up leaving with the best experience ever, buying a used Mercedes from Toyota Walnut Creek!

Just bought a vehicle here. It was a good price. Theres a no haggle policy so there was no back and forth. I got a decent price for a quality vehicle that was only a couple years old with very low mileage.The service was excellent. My hats off to our salesman Milad who did a great job taking care of us even after the dealership was officially closed.

Came here for the first time to have my car serviced. Everyone was pleasant. Rob was very patient explaining my coverage to me. Took a while to get a ride home, but they were pretty busy. They even sent a lyft for me, free of charge, to pick up my vehicle once it was ready. Planning to go to them for my dealings moving forward.

Spoke with Mark before we showed up and we wnt over everything on the phone. Gave us a great deal! He made the process very easy. Check this place out, its worth the drive!

We had our car towed into Walnut Creek Toyota by AAA. Persons on the phone were courteous and helpful. We did not even have to be present when the car was delivered. Our car was efficiently repaired and communication was excellent.

It was wast of my time!I’m going to another Toyota dealership in this area because I went to this branch 3 times;First time I ordered for my parts of my car for repair of the my under bumper and I got appointment for last Saturday (September 11 at 7:00 am but when I arrived over there I understand that they had wrong order and I have to tell them that you have to order another part instead!?! So I wast of my time.They said you can come back Tuesday afternoon because your part will be arrive by that day and I got an appointment for Tuesday 5:00 pm again.I went to Toyota dealership on Tuesday 5:00 pm and put my car for repair! After 2 hours they call me that you need a another part for fixing it and you have to go to shopping car for repair it. I was wondering about that that why didn’t they said this advice for first time? And I have to over there 3 times? And I wasted my time without concluding?!More then I wait for one hour because their cashier couldn’t come back my money to my credit card?By the way I’m looking forward for another repair and I’m going complain it to yelp.Hassan Mokhtabad

Friendly, courteous and a fun place to look at new cars

Honestly, I love their service department and I wish I had bought my car from them initially!They gave me a lifetime membership to carfax for my car out of no where, pretty awesome! They are always prompt. Now that I am working from home, and live out in Antioch, I hope they give rentals... I know my house is too far for a drop off :(If they offer rental will be a customer for life!

Fabian was very honest and kind. He’s definitely the type of employee that does the little things when no one is looking. Will definitely be being my car back to this dealership.

Huge thanks to Drake Stenberg Sales & Finance Manager at Walnut Creek. He assisted me on a Toyota Tacoma TRD Off Road in the Cement Color. It was difficult finding this rare truck let alone finding one at a good price. Trust me I searched around the whole bay area for dealer discounted Tacoma and I couldnt find one. Drake was professional and couldnt asked for more if youre in the market for a new Toyota call Drake

Josh at Walnut Creek Toyota was fantastic. Efficient, accurate, delivered exactly what we wanted on time. Highly recommend.

Service advisor, Joe R., took excellent car of both my cars and of me! He patiently and clearly explained my options for one vehicle that hadnt been serviced for a while, and he arranged a Lyft for me for ease of transportation back and forth to Toyota. He even drove the car to the pick up station himself and changed a parking light bulb right there! Hes the BEST!

Its my first 1 start review in last 10 years, 8/22/2021 4:30pm. When we to the dealership, there were two sales guy ( I assume) were seating outside. I asked them can they show new hybrid for us, they said they dont have. I asked them can they show me any regular highlander & he pointed a car. I walked to the car checked the car but it was lock and I asked him again can we see inside? the white guy with beard (no name tag $ didnt introduced himself) said there are 33 sales people at this dealership, I dont know who has the key. We went to this dealership either buying highlander or sienna, but the sales persons discussing attitude pushed me away. They have worst sales guy! Toyota brand should be in better hand

The chip shortage is absolutely out of control right now, and most dealerships I talked to were asking for a market adjustment of anywhere from $5-10k above MSRP. 😱But Walnut Creek has landed on a refreshing, customer-centric policy: Capping their prices at at MSRP and limiting their waitlist to Bay Area locals.Amer was communicative, patient, and efficient. He requested a $500 refundable deposit that would guarantee me a slot when a Rav4 Hybrid became available. When I found another unicorn dealership also selling the car at MSRP, and they ended up with an allotment first, I ceded my place in line at Walnut Creek. True to his word, Amer refunded my deposit the very next day. (And Im sure immediately sold the vehicle to another lucky person on their waitlist.)THANK YOU, Walnut Creek, for your fair pricing during the chip shortage. And thank you Amer for your help, integrity and timeliness. You guys are top notch and Ill be sending any friends and family that need a Toyota your way.

Very nice people. Very fast service. My car is running great!

The best priced car on the market, Toyota Venza. Test drive one today, had a great experience at Toyota Walnut Creek. Sales force was outstanding. 🙂

What a positive experience - I went in to buy a Rav4 Prime and worked with Joshua R. And Henry. The entire experience was easy and friendly. And I drove away with an amazing new car!

Best experience I have ever had at a dealership! Honest hard working people that put integrity, honesty and kindness first. That is hard to find. I would definitely recommend you check it out.

Took very good care of my step son with a brand new Corolla hybrid lease. Thank you Brian Saba. And Brad Barnett.

Buying my car from Toyota Walnut Creek was, hands down, the BEST car buying experience Ive ever had. I was looking to buy a 2021 Toyota RAV4 Prime, which is in short supply and high demand. In addition to long wait lists, most of the dealerships in our area are charging a $5K to $10K markup over sticker price for this vehicle! Toyota Walnut Creek was the only dealership in our area I could find which did not charge over sticker price. In fact, they told me it was their policy to *never* charge over sticker price on any vehicle, no matter how much it is in demand. For a small deposit, they put me on a waiting list for the RAV4, and told me to expect around 4 months wait time. However, after just 1 month, I got the call that my car had arrived! Picking up the car and signing the paperwork was a breeze. This dealership is the only one where the salesperson does all the paperwork in front of you on a big screen with all the numbers plain to see. Everything is handled in a transparent and open fashion. They answered all my questions with ease, and there were no high pressure sales tactics to upsell me on additions. Kudos to my sales person, Amer Mushtaq, who was friendly, honest, sincere, and extremely helpful throughout the whole process. I cannot recommend this dealership highly enough! They have completely changed my perspective on what the car buying experience should be like.

Excellent customer service every time. Very efficient and polite. Highly recommend to everyone!

Great communication from Concierge, Concierge Driver and Service Manager pre-appointment, during and at time of return of vehicle (via Concierge service). So convenient and exemplary service! Thanks!!

Professional, knowledgeable employees.

They all went out of their way for me at Walnut Creek Toyota and found the perfect car for me when I needed it. They gave me a great trade in for my last Corolla, too, and I couldnt be happier.

They sold me a Tacoma TRD Pro at MSRP with no hidden fees or markup.I flew up from Southern California to purchase the truck and drive it home the same day.Everyone at the dealership impressed me with their courtesy and professionalism.I will absolutely do business with them again.

Great place to buy a Toyota. Go see Mani!!! He gave the best price on a new highlander after weeks of searching other dealers. Worth the drive from Paso.

Timely reminder, excellent attention by service agent, very polite rides from and to home, and timely delivery.

From our initial contact when researching and test driving, to our purchase a couple months later, we felt welcomed and not pressured at all. While working with the two different sales people, we had all our questions and concerns dealt with and at no point did we feel like we were being upsold. Their process works and it was evident from the get go.

I love this dealer good customer service good people

I called in looking to test drive a new 2021 Corolla Hatchback and met with Stephanie. She was very helpful in decide which model was the best fit for me and was accommodating when I requested a specific interior and exterior color of the car. They had the right one shipped to the Walnut Creek store within one day and overall the buying experience was a very positive one.I love my new Corolla! Thanks, Stephanie!

My mother I had the best experience purchasing a RAV4 with Josh who is very patient and helpful. I would definitely contact Josh again if I needed to purchase another car.

Speedy and efficient! Bought a new 2020 Highlander at a competitive price within 3 hours. The process was pretty painless. But this dealership needs a sign on the Front door that says, Welcome to Toyota of Walnut Creek! The layout of the dealership is a bit strange. It is hard to tell what is what from the outside. This place needs more signs on the outside of the building. Overall, a very good experience!

The few people I spoke with were friendly, helpful.

Deprest and Devin gave us a ton of attention and time and were great to work with. They were never pushy and were super informative and helpful as we explored different options. They even brought one of their personal vehicles over for us to take a look at when the model we wanted to see wasnt on the lot yet!

Everyone in the office and shop were super nice.!

Honest suggestion provided by the advisor.Ontime deliveryNo complaint service.

The process from start to finish was VERY easy and low key! The office culture felt friendly and helpful, not pushy.

Nicole made car buying enjoyable :) She answered all questions and made the buying process efficient. I was very impressed by the non traditional style of this dealership.

I liked the kind and professional service I received. Deven made the car buying experience so wonderful! He explained everything, offered options based on my needs, answered all my questions, and was patient, helpful and made me feel welcomed and valued at all times! I am so happy with my decision and love my car. Toyota is lucky to have knowledgeable and caring staff such as Deven! Thank you from Aisha Mohammad Swan

I had a great buying experience at this location. As a first time car purchaser I had no idea what to expect or how to approach the process. I could not have had a better purchase experience - Joshua Romero helped me find my dream car. Once I was set on the color (only 4 available in the bay area) Joshua did everything he could to help me out, and I am now a very proud Totoya owner. Thank you Joshua for making this an exceptional experience for me!

The folks here were condescending and unhelpful. I brought my truck in for a routine service. They were not transparent about service options. I also asked about a deep scratch and the response was Cmon man its a truck. While this is true, and I dont care about the cosmetics, some people do, and Id prefer it not become a rusty truck. The folks at Mikes Body next door, who were helpful, recommended I get some touch up paint and do it myself to save money. When I went back to ask for touch up paint I got eye rolls and sighs. Crumby experience, I wont be back and will tell anyone else not to go here.

Pretty good experience. Drake was great in getting us on waitlist and letting us know car is ready and then walking through the process and assisting with decision making. Drake also answered all post transaction follow-up transactions.

Excellent costumer services!

In the last 50 years Ive dealt with several Toyota deals, and this last experience has, by far, been the best. One salesman took care of everything, including the financing. There was no hard sell for extending warranties or other services, which has always been my biggest complaint. Their prices and inventory was the best in the area, and the overall experience was excellent.

We worked with Mani, and if the rest of the people here are like him it is the perfect place to go shopping for a car. We ended up buying at different place (got a better quote at another dealership), but we were ready to buy a car with less desired color from this place just because we loved working with Mani. Unfortunately he couldnt offer a competitive price. Mani was very respectful, cheerful and didnt torture and confused us as the dealership in Oakland did (dont go there). He understood we are informed and opinionated customers, so didnt push us or try to upsell us. We were open that we are looking for the best deal and he tried his best to offer that to us. At the end he was respectful and understanding that we chose another seller.

Had 2 shops look at it before I brought it to WC Toyota. George in service took the time to listen to my issues and address my concerns. Got things running great again!

I had a great experience at Toyota Walnut Creek! After searching high and low at Toyota dealers across northern California and watching cars fly off the shelves as the inventory for what I wanted continued to decrease, I finally found the exact car I was looking for at Toyota Walnut Creek. I inquired online and almost immediately was contacted via text, phone and email by the most awesome sales manager, Darrien Lien. Darrien offered assistance and information in the most helpful, friendly, professional and non-pushy way. Fortunately, the car I wanted was still on the lot, and Darrien took the extra steps to make sure I applied online so that the car was reserved for me, and no one else was able to snatch it up before I could arrange to come into the dealership. The online application process was so simple and smooth- I was easily able to submit all the required information using my cell phone from the comfort of my own home. Options were available to apply online for both financing and leasing. I had researched beforehand the options and financing details that I wanted, and when I communicated my preferences to Darrien, I was met with no pushback or attempt to sell me anything other than exactly what I wanted- very different from my experience at other dealers!Darrien was very helpful and made me feel at ease throughout the whole process. When completing my deal, he even sent me pictures of his computer screen so I could see the full breakdown of all charges and was very transparent about the financing process every step of the way. The next day when I was off work, I came to the dealership to close the deal, and there were no problems with getting my financing approved and everything was presented exactly as expected with no changes or surprises. Darrien explained everything thoroughly every step of the way and was so informative and knowledgeable- he even took time to give advice to my fiance for selling a used car we have that we are looking to sell- and offered to look up information to assist us. Truly top-notch service from someone with lots of experience in the auto industry.Honestly, I had not been looking forward to going to the dealership because I was anticipating the typical, pushy experience where you are expecting the salespeople to give you a bad deal or take advantage of customers. I am happy to say that at Toyota Walnut Creek, I had the opposite experience- friendly, informative, relaxed and no extra pressure to get something I did not want or finance more than what I can afford. Less than two days after my initial point of contact, I drove off the lot with my brand new car with a great financing deal that worked for me.My recommendation to anyone considering Toyota Walnut Creek is to definitely take a look at what they have, and to call and ask for Darrien if you want truly exceptional service and a great experience!

Excellent customer service attitude

Jennifer was super helpful and friendly. She made the entire process of buying my car very efficient and without headache. The prices of this dealership are the lowest in the area. I highly recommend Toyota Walnut Creek.

What I liked was the ability to do a online search to review Toyotas vehicles on the Toyotas website, then choosing an auto and then choosing a local dealer...The online experience was good...Jordan of Toyota of Walnut Creek quickly contacted me, located the Tacoma I was looking for and made arrangements for it to be delivered to their lot for my review and purchase if it made the grade. The delivery, review and purchase was good. Jordan did a great job for me!

Michael Fa was great. Drove from Modesto to Walnut Creek to purchase. Said they would deliver but I was trading my car in. Held the car off the lot for 2 days so I could drive down on the weekend. Gave me a good deal for my car and made the purchasing of my 4-runner as painless and as efficient as possible. Would highly recommend.

Our salesperson, Milad, was very helpful. We had a ton of questions and he answered all of them with patience. We went to three Toyota dealers in total and this location was the one that was the least pushy. We said what we wanted, and he helped us find it.

Shannon Aiken is the BEST car salesman I have ever dealt with. He was extremely professional, patient, and courteous. He always presented the best possible pricing. There was never any pressure to purchase. He was able to locate the exact car we wanted. We were allowed to take 30+ minute test drives.

Most pleasant car buying experience Ive ever had. Inquired about a 4Runner they had in stock, and Darrien Lien was extremely helpful in getting the whole process setup. Drove up 6 hours from Southern California and I specifically asked about the price of the vehicle as well as photos and VIN beforehand to ensure it was in their possession (Numerous other dealers wasted my time when I showed up in person or asked for specifics). Darrien far exceeded my expectations, dealt with him through the entire visit, and the few times I thought Id be going home empty handed, he was able to get everything secured and good to go. Darrien wasnt pushy and I didnt feel pressured into anything during the entire process. The 700+ mile 17 hour roundtrip on one hour of sleep was well worth it considering Toyota of Walnut Creek was the ONLY dealership in California that had exactly what I was looking for in a 4Runner. Thanks again Darrien and Toyota Walnut Creek for all your help!

The check in and check out process continues to be very efficient. Also, the service technicians do very good work and we are pleased with the results.Our service advisor, Diane Vierra, is excellent. We have been coming to this dealership for vehicle service for nearly seven years and her knowledge, competence and professional demeanor are reasons why we return.

Awesome salesperson Stephanie. She was patient and answered or questions, no high pressure!

If your looking for a used car go here and ask for Rickey he is the best car salesman ever I highly recommend you buy a car from him

Walnut Creek Toyota is the only place I trust with my car. Scott is Amazing and is my normal service advisor, however he was not there today. Instead I had Ryan. Ryan you are Awesome, helpful and super friendly. I had to bring my car back after service today, and Ryan was with a customer so Chris Stepped in. Chris was so friendly and helpful as well. Lastly thank you to Austin for running around to check on my car. Bottom line, everyone at Toyota WC service department kicks butt, works hard and gets things done! Thank You All So Much!

Very helpful, awesome financing and terms. Very straightforward and they dont try to hide anything. I actually happened to be driving through the area and stopped to find my favorite car Ive been wanting for years. They helped get me into it with very favorable terms and payments. I highly recommend coming to see them for their vehicles. Mine was a used one from 2014 but it feels like its still new. Thanks for the service and the help!

Amazing customer service. Chris was straight up one of the best people I have ever dealt with.

I recently had a wonderful experience purchasing a car at Walnut Creek. Brad Barnett and Manny Arif were extremely helpful in securing the car I desired at a great price. They were attentive and worked hard to make the buying process as smooth as possible. I want to thank Walnut Creek for my new Toyota, which has not only met, but exceeded my expectations. I can’t say enough for the quality of service they provided!

Klayton Bibiano was a wonderful service advisor who took care of me as if I was family. My service appointment was quick, thorough and sparkling clean. Very glad I bought my used car from this dealership but I am even happier with the wonderful service team at Toyota of Walnut Creek. See you next time!

Missing Accessory and Poor Post-Purchase Customer Service --- Purchased a CPO 2020 Camry Hybrid from ToyotaWC earlier this year and paid to have it delivered. The purchase was a fair deal and the buying process was smooth. Overall seemed like a decent car buying experience except for missing accessories and poor customer service follow up. The vehicle was advertised and pictured with the All Weather Floor Mats and Cargo Tray, but the all weather cargo tray was missing. Didnt realize it until after the associate who delivered it had left. He seemed to be in a hurry to get the check and leave (duh). He didnt want to talk about the car or show me the inside of the car (so if youre getting a vehicle delivered make sure you check it over before you give them the check). Maybe its partly my fault for not looking in the trunk while he was there to check everything with him? But why didnt he want to show me the car and why was the cargo tray missing? I called and emailed multiple times about this. Two different employees assured me in emails and phone calls that they would get me the missing cargo tray ($100 to $150 value). Never happened. Also found out after inspecting the engine compartment that the fuse box lid was completely off and had fallen down near the radiator fan---why?? Dont they inspect the vehicles and make sure everything is in place before they sell or deliver them? This isnt like buying a burger and it didnt come with the pickles that were advertised, this is a sizeable and important purchase with a missing $100 accessory. Would it have been a deal breaker if it wasnt advertised as including the cargo tray to begin with, probably not. But this isnt me nit picking about a $100 difference on a +/- $27000 vehicle. This is about the dealerships quality control, integrity, and customer service. No follow up, no call back or email, and no missing accessory. Would not recommend this dealership.UPDATE: Dealer response to my review says they will reach out shortly, but I never heard from them. No call, no voicemail, no email. I also received a Toll Evasion Notice in the mail from when the driver delivered my car; it was only $6, but I thought Id add that to the list of reasons why I wouldnt recommend this dealership.

Ive always loved Toyota and when I decided to visit the dealership in walnut creek based off recommendation, I wasnt disappointed. Sheik is your guy when you need to get a car. The entire place is full of staff who want you to feel comfortable and give great service. One of the best dealerships Ive been to yet!

Good painless experience the sales person was not pushing to shove me in just any car. Definitely recommend giving them a shot for your next car purchase.

Buyers beware false advertisement The general manager is hilarious saying I purchased a vehicle there Im not the one that bought the red supra and returned it my complaint is that youre trying to sell me that same supra that somebody returned for the same price he bought it for which is over MSRP you got it thats the fact unlike your made up story

WEBSITE IS NOT TRANSPARENT WITH THE CAR PRICES. IF ITS REALLY SPECIAL SALE WHY YOU NEED TO UNLOCK THE HIDDEN PRICE? WHY NOT JUST SHOW IT TO PUBLIC!

Loc and Henry are great to work with. They made the experience so easy and pleasurable. No hassell, just great prices and great service- Thank you!

Service is excellent. I always come back. I have confidence in theyre professional competence.

I was on a roadtrip to California from Chicago, and we misplaced the smart key to our Prius and by the time we found it, the key was already smashed into pieces from cars that ran it over. The car obviously wouldn’t start with the smashed key and we now had a problem-our window was wide open and couldn’t be closed.After waiting 2-3 hours for the tow truck to take the car to the dealership, the person that attended us really did us a favor by getting us a technician to program a new key before they left for the day. It was thanks to her that we weren’t stranded that night and all of our packed belongings remained safe! :)

I went there to look at a specific vehicle. Found the car with no damage, clean,no pushy salesman, low mileage and great price. Had car next day. Good people.

I havent yet bought a car from them. When I was looking for a car many years ago, I did test drive some used cars from this location. I have owned two Toyotas...a Corolla, and a Camry. Excellent vehicles.

Incredible! Great experience with parts and service, these guys and gals get it in the customer service department! They go above and beyond to take care of their customers but recently I had the pleasure of dealing with them in the community side. Toyota of Walnut Creek helped us to pull off a great Men’s Breakfast as a community sponsor. They went above and beyond to not only support our event but added value with some creative ways to reach our community.It’s one thing to take great care of your customers, another yet when you can support great community events. Thanks Toyota of Walnut Creek for being a fantastic part of our community!

Great overall experience. Excellent communication and immediate follow up on my questions. No pressure and nice people. Ask for Terry Johnson. He is the best!

We recently bought a new 4Runner from Joshua Romero. He was friendly, courteous and fast! The trade in process was fair and easy. True price made buying the car simple and they easily accommodated financing we obtained from our local credit union. Couldn’t recommend this place enough or Joshua’s service.

Exceptional service and customer support at this dealership. Highly recommended fir sales and service.

First time here and I had a service appointment at 8am today (Saturday). They called me at 845am and told me it was done. Just a 15K service but still fast. I will come back for 20K and I hope they will be fast cause Ill keep coming back! I went to a place called Buttercup around the corner while I waited. Very good diner. If you dont want to wait in a lounge with no TV, I suggest going there.

Great people helped me out when I was in a Jam now I have a new 4runner and I love it thanks guys you are great

They were great we called set up apt came in 2 1/2 hours later done no BS same price as online.

Stephanie in the vehicle upgrade department made the transfer of my old vehicle so easy. They were fair with what they offered me for the vehicle considering the condition. The entire staff is awesome especially staying open during these difficult times. Thank you to everyone at Toyota Walnut Creek. I will definitely be back.

Worst day experience at Toyota Walnut Creek for me & I took my for pre-collusion unavailable first they said that will $205 & I said ok after going home they call me that will cost me to fix $700 & I asked the guy on the phone with me is there possibility that you can give me a fix prize he mentioned that I will call you back with fix prize but no one call me later that day they call me your is ready so I went to pick it up guess how much they asked me to pay 770 only adjusting my sensor & do collaboration that’s it after all they asked me how much you can pay it look i’m negotiating with the mafia or kidnapper lol finally they charged me 570 for adjusting two things

Kind welcoming and nice staffs and Ron Williams helped me to find a new one and made a successful deal. Appreciated

I was looking into buying a new car and was told they didn’t have anymore of the car I wanted. Don’t work with Jen Del Prado because she lied to me and told me that didn’t have any of the car I wanted left. So I called the store and was told they had like 7 of them in stock. It’s seemed like they didn’t want to sell me the car and I kept asking for a quote but they didn’t want to give me one. And they don’t price match other locations?

Drove over an hour just to find out they sold the Jeep from under me before I even get there after emailing them about it for days. Never again....

Purchase parts online thru this dealership due to Covid. Submitted order with my vehicle vin number and received shipment couple of days later. After receiving shipment one of the item was listed correct on the invoice but whoever pulled the parts pulled and shipped to me the wrong part. I notified the parts department and they agree I was sent the wrong part stated the can send the right part out and for me to send the incorrect part back. Due to my schedule and the engine valve covers were removed off the engine, I let the parts person know I was going to drive to the nearest Toyota dealership (Which I was trying to avoid in the first place)to get the correct part to finish the repair the same day and send the incorrect part back for correct. I sent the incorrect part back and noted on the on the return to include the cost of the shipping for me top sent the item back. I received an email back from this dealership they issued me a credit for the wrong part they sent me but no credit for the shipping I paid to the ship the item back. I was also noted in my credit email they “Waived the restocking fee”. Here’s the deal, I did not make the mistake on my order Walnut Creek Toyota did and they want the customer to pay for their mistake by me paying for they freight back to them and take the position to mention they “Waived a restocking fee”. All of my vehicles are Toyota’s and this is a small issue but it is a reflection on this dealership and I question what the outcome would be on a larger scale. I am checking this dealership off my list.

The sales man did not tell me about the hidden fees and i ended up financing a used 2017 Toyota Camry for $30,000. He only showed me the price of the car which is 21,900 without taxes. on top they made me go to the station three times saying they forgot to make me sign a paper. Totally unprofessional!! I regret purchasing from this dealer.

We drove our used 2000 Sienna CE for over 16 years, and it was finally time to replace it. Toyota of Walnut Creek had a couple of 2017 Siennas my wife was interested in, so this past Monday we set up a 10 AM appointment with Chris Jordan to view them.The dealership is on the small side, but the waiting area is rather comfortable and they had complimentary hot chocolate (great for a cold morning!).Chris was fantastic. He was very friendly and personable, as well as helpful and patient. He answered all our questions, and when we decided to purchase one of the vans he helped us through the transaction. Through it all had a smile on his face.Although buying a car is never a short or easy process, it was actually on the pleasant side. Chris was a large part of it, but the other part was at this dealership they dont bargain. The price posted on the vehicle is it. We didnt mind, because on comparing with similar vehicles at other dealerships the price we paid was actually quite good. Well worth not having to haggle, and well worth not being subjected repeatedly to long waits and let me go ask my manager.Chris also went the extra mile for us. We traded in our 2000 Sienna, and neglected to remove our garage door opener remote from the interior. A few days later it arrived in the mail. Thanks, Chris!

We had great customer service and buying experience with Michael Fa. Nice to nice to know ya lets do it again!

Stephanie B was a big help when purchasing my car great communication and excellent customer service!!!! She went above and beyond.

My service experience with Toyota Walnut Creek is always great, which is the reason why I travel over the bridge from Vallejo rather than going to the Toyota service department in town.

Very rude and doesn’t have experience about coustomer services

Nicole & Ron at Walnut Creek Toyota were such a pleasure to work with! They kept me updated via SMS on the production and delivery of my vehicle, and always promptly answered my questions.Purchase process was a breeze too. We were able to do most of the pre-work over text and email (COVID Safe) so all we had to do at the dealership was sign. Thanks again for everything, I would buy a vehicle here again.Final note: Every other Toyota dealer in the Bay that I talked to tried to sell me the vehicle I wanted with a $5k - $20k markup. Walnut Creek was the only place that didnt push me around and honored the fair MSRP/Internet pricing.

Tried lowballing me on a highly desirable trade in vehicle that holds value better than even a Tacoma! Which I wanted. Found same exact truck in Milpitas for $3,500 less. Overall I SAVED $6000 by going to Piercey Toyota!

Excellent service. Price for oil changed has sky rocket, too over price but great service

Surprised with the end to end experience. one of the best experiences I have gone through while making a purchase!