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Bennett Air
70 Industrial Park Dr, Waldorf, MD 20602, United States
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Bennett Air

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An
Review №1

I highly recommend Bennett Air. They got me the soonest available appointment, during the busiest season for them. The tech was on time, very friendly, and took the time to explain and repair our AC problem. It was very reasonably priced compared to other local companies. I will definitely be using them in the future!

Ta
Review №2

House started getting hot Sunday afternoon. Went online to find a local company. This company popped up and I scheduled my appointment online for Monday morning. Email confirmation and technician tracking was a nice touch. Technician arrived promptly first thing Monday morning. My house was cool again in under an hour all at a very reasonable price. Great local company definitely recommend.

St
Review №3

Josiah was awesome and was able to diagnose our issue quickly. They were also able to get us on the books right away as our AC unit stopped working. Would definitely recommend them to family and friends.

Ki
Review №4

We chose Bennett Air based on the quote we were given by Rick. Kim in the office kept me informed of the process (materials, install date, etc) every step of the way. We had an issue with a short during installation. But no worries, they sent us Josiah, who worked tirelessly and patiently to solve the issue. The system is running beautifully. My hubby and I are comfortable with the new Lennox system and even more so, with the reliability of Bennett Air!

De
Review №5

Previously had worked done with issues, however I had a clogged water drain from my upstairs AC unit. Went thru American Home Shield and the contracted Bennett Air as the service contractor. I called to schedule an appointment and was told that the earliest appointment was 7 days later, so i asked did they provide emergency services 24x 7. Was told“ Yes, true for our retail side of our company and our Premium Comfort Club Members. You are with a Home Warranty and the terms are not the same. Although we strive to service all our customers asap, it is at times not possible during PEAK Hot Summer Season and almost always booked as we are now. For faster service, it is best to reach out to AHS for a company that is available to provide expedited services.”Maybe that disclaimer should be posted on their site so the home warranty customers aren’t wasting time scheduling appointments

Ma
Review №6

Bennett Air has helped my family out of a jam more than a few times. Their techs are always friendly, professional, and dont sell you unnecessary parts. Theyll do whatever they can to get out to your house ASAP. If youre looking for HVAC repairs or installs go for this company!

Co
Review №7

Great professional service provided. Broke down things so I could understand what cause the failure in my system. Will definitely use them for any and all Hvac needs.

Li
Review №8

I received a phone call from Josiah letting me know he was in my area and requesting instructions on parking. He arrived promptly, greeted me in a friendly manner and was safe (mask and protective feet coverings). During the service visit, Josiah was courteous and professional! He explained in layman’s terms exactly what the problem was and expeditiously remedied the problem!! He was knowledgeable and made sure I didn’t have any questions regarding the service. I haven’t had such excellent service for appliance repair in a very long time!! Thank you Josiah for setting the standard for professionalism and effective service!! I would definitely use this company for any future repairs and service!! AWESOME!!!

Fl
Review №9

Highly recommend Bennett Air, LLC. Both customer service (Kim) was very responsive and the technician (Noah) was very professional.

Ca
Review №10

Scheduled an appointment through AHS. Missed the appointment. Explained that the doorbell was broken and rescheduled an appointment. I even explained that I understood and was okay with the 55 reschedule payment. We were told a special needs child air took presidents over 89 year old women that lives in our property. On the day of the new appointment they told us we wouldn’t be serviced because we were rude. Why give us a confirmed new appointment if you had no intention of providing service?

Na
Review №11

Worst company ever! Came to my house and installed the wrong fan in my AC unit. Not knowing much about AC units it took me 2years and 5 visits from other HVAC specialists to realize what they did wrong, which was install a smaller size fan than what was required in my unit. I made American Home Shield aware and they reached out to Bennett, because they too had records on Bennet HVAC performing the work. Not shortly after I get a call from Bennet (lady named Kim)vehemently denying any wrong doing….with me not ever reaching out to Bennett directly! The lady (Kim) that called immediately became defensive and very unprofessional!! Bottom line is I would highly suggest anyone considering using them for service PLEASE do your research and find a more reputable company. This is a mom and pop shop that just don’t have the expertise or budget required to deal with AC issues….which ultimately leads to cutting corners. I’d hate for you to have them come out and put a “band-aid” on your issue and “create” a fix that doesn’t follow the OEM specifications…..and then have to deal with someone with the lowest level of customer service such as Kim. The poor quality of work and customer service exhibited by Kim make this company the WORST!!

Ad
Review №12

I bought a home in the area and found my AC wasnt working. Called these guys up, they sent Josiah who was able to quickly diagnose the issue, give an estimate for parts, and fix it all in one visit. I couldnt be happier with the services provided!

J
Review №13

Knowledgeable and Professional. Great attention to detail and needs of customer. Extremely happy in the progress of our projects.

Te
Review №14

I called this this company to evaluate my HVAC unit for damper installation. The technician came out to my residence and took measurements and pictures of where the dampers will need to be installed. It’s a $125.00 service fee to evaluate. I asked him how much will it cost for installation, etc. and when will I receive a quote. He stated it should be no longer than 3 days…. It doesn’t take that long to write a quote. It has been one week and have I have not received a quote. I still don’t know how much it would cost to install dampers from this company. When I called to inquire, the receptionist stated that they will have it to me soon. If you don’t want the business then state that before I pay you $125.00 to assess my HVAC unit and not follow up with your part of the agreement. Do yourself a favor and don’t waste your time or effort with this company as they can’t follow through with simple/remedial business practices.

Em
Review №15

Working through American Home Shield, Bennett Air was selected to repair our loss of HVAC on Sunday 27 June 2021. I was able to call Bennett Air and confirm appointment for Monday 28 June 21 with arrival between 1500-1800. At 1700 I was notified that they would not be able to come that day and I was rescheduled for the following day. The following day the Bennett Air Tech arrived and was courteous and found the issue with the system. Though since it was late in the day would have to return on another day to repair the issue, which was a noticeable leak on the outside unit which would require repair and new 410A.ON, Wednesday 30 June I called as soon as their phone lines opened and no response. I left a message and was told by the message I would be called back promptly. I called again at 0900, 1100, 1200, 1300, 1400 & 1500 all the calls went straight to after hours message and voice mail box was full. On Thursday 01 July 21 I called first thing in the morning again and was able to reach to talk about the repair work required. The repair was scheduled for 06 July between 0800-1000. I received a text 05 July at 2100 stating my appointment had been changed to 07 July 21.The cancellations and inability to speak with the company in a timely manner was extremely frustrating and should be addressed. It is understandable to an extent with the area going through a heat wave. At least a call back would have been nice. As far as the cancellations I have to assume because I was referred by AHS that I was last in line regardless of when calls came in.Finally and the most egregious was the cost of the Freon replacement. Once the repair was made they would need to replace the 410A within my unit. Bennett Air was going to charge me $120 per lb. Wholesale 25lbs of 410A is $50. The upcharge was nothing more than a rip off in my opinion to offset the cost of losses from Bennett Air from deciding to take a AHS contract.Needless to say I found another path to fix my A/C problem.

Jo
Review №16

We were assigned to Bennet Air by our Home Warranty company, HSA when I submitted a service request for our AC unit on July 7, 2021.I have called their phone line every single day since for the past nine days, and every single time it goes to straight to their after hours line and then to voice mail, which is full and will not allow messages.I have tried contacting them through their website to get an appointment. I have tried using their online “request an appointment”, and I received no contact, no communication until finally today, July 16th, I got a text message saying just “Your appointment on (date left blank) has been canceled.”Their communication is abysmal and they clearly cannot be bothered to even go through their messages to try and interact with potential clients.I would recommend everyone in the Waldorf area find a different contractor if you want or need service to actually get done.Update (7/19/2021): After posting this review on google, I was finally contacted by Bennet Air. They then proceeded to use 0 minutes of the phone call to actually attempt to address my AC issue or schedule an appointment to have it addressed, and instead proceeded to spend the full 20 minute phone berating me for writing this review and “ruining their google reputation” that they “spend thousands to maintain” or complaining about how awful it is to work with Home Warranty services who provide them business. The call eventually cut out (bad service or signal I presume), and they proceeded to contact my Home Warranty to cancel the service request instead of trying to address it.For the record, since I know the Bennetts are also reading this - had you attempted to resolve our AC issue, I would have been more than delighted to delete or update this review to reflect the service we were provided. Instead, you chose to bemoan issues you could have resolved that would have allowed you to provide adequate service.If you have time to read through and respond to every google review, then you have time to go through your company’s voicemail and delete old messages so that new customers can get through the line and contact you for service - had you done that, I could have reached you and we could have done something before we got to this point. Long story short - if you have thousands to spend on google, then you have plenty of resources to ensure you’re able to take calls from customers.This lack of communication, which can easily be seen through other reviews posted here on google, is a problem that you are perfectly capable of solving. But instead of fixing it, you would rather berate your potential customer for daring to warn others that are considering your service and complain that you can’t handle running your business instead of actually doing the service that is your core business.I hope everyone reads this and reconsiders working with Bennet Air.

La
Review №17

Prior to calling Bennett Air we had a technician from another company come out and after looking over our system for 10 minutes he charged us $89 to tell us everything was fine. Well, we knew things were not fine and reached out to Bennett Air. When I called to schedule service I was told that she would be sending out her best technician, Noah and that he would do a thorough job and find anything that was wrong. When Noah arrived he was polite and courteous and he looked over all components of the system and determined that our new thermostat had not been installed correctly. He was able to rewire it and had our system running properly in no time. We were very pleased with his service and professionalism. It also helps that the cost was reasonable. Bennett Air is the only company we will be using for any future HVAC needs.

Ma
Review №18

Very professional and efficient. Explain in simple terms my options to purchase new unit which made good business sense and great home energy improvement.

Ja
Review №19

We had a gentleman by the name of Josiah come to repair our AC, he was very helpful, informative and pleasant. Very nice gentleman. Thanks for the service.

Ra
Review №20

This was our first time using Bennet Air and I have nothing but positive things to say. They were very communicative, the tech, Noah, was great, timely and willing to explain the situation and resolution. If we ever have an issue again well be calling Bennett Air.

Ge
Review №21

Very friendly receptionist, kept their appointment promptly, technician was excellent! Would love to have a follow follow up call to check to see if everything is fine. Other than that I would definitely recommend their services to my friends.

Ak
Review №22

Greatly appreciate Bennett Air! Special shout-out to Kim for her thoughtfulness and high quality customer care. And to Ricky and his associate for their professionalism and responsiveness. As a mom of three and a caregiver to my elderly Mom and my autistic son, it was a very welcomed surprise and huge relief to have Bennett Air respond at the speed in which they did to fix our AC unit. THANK YOU! Thanks to your prompt service, there is an autistic teen happily enjoying the soothing sound of a fully functioning AC unit. Highly recommend!!

Au
Review №23

Great service work done by Noah O’Neil. I highly recommend them! Very quick response time and very professional!

S.
Review №24

Great company, Noah is the best tech. Arrived on time and fixed and explained everything perfectly. Highly recommend this company for your HVAC needs.

L.
Review №25

Rick and his team at Bennett Air did a terrific job installing our new HVAC system. Excellent customer service from Kim in the front office also. Highly recommended!

la
Review №26

Great service. got my ac right.

Jo
Review №27

Truly 5-star service. When I made the appointment via web, I received a call and text confirmation. I was able to confirm the appointment time via text. I was notified via text when the tech was on his way - complete with pic of the tech and tracking info, so I knew when he was about to arrive. The tech did a great job. Costs came in where I thought they would. And I was made aware of what services should be performed now and which can wait for a while. I’ll be using Bennett again for my HVAC services.

Ju
Review №28

Great people working here! Fair pricing, highly trained technicians. Owner operates with integrity & respect, prior military. Company offers Lennox products! This is the company call if you need heating and cooling help!

Ki
Review №29

Noah O’Neil was very professional. He was very knowledgeable and was able to find the problem. I would use Bennett Air in the future

Je
Review №30

Very pleased with services from Bennett! We were referred to them from our home warranty and they have came out twice. On the two occasions the technician (Noah) was very friendly, professional and explained in detail what the issue was and was able to fix! Oh and Let’s not forget about Kim who is excellent at scheduling.. unfortunately our air cut out on us over the weekend, but rest assured once Monday morning came Noah was there!! Once I put my request in Kim was able to schedule Quickly. Thank you, for your services and will be referring!

Ge
Review №31

They did an amazing job responding on thier on call day and came out immediately. My house temp reached 90 degrees inside. The representative that came out to my home was extremely professional and didnt mind me asking tons of questions. He answered them all very professionally with plenty of knowledge to go with it. The price was more then far and they wouldnt let me leave a tip. So this review is the least I can do to show my appreciation. Thank you Bennett Air for your services.

Ke
Review №32

Josiah was extremely personable and gave me tips on maintenance. I appreciate that he wore shoe covers and I wasn’t even expecting that! I would recommend their service and use them again in the future. We have air again!!

Ka
Review №33

Noah and Cole were extremely professional and polite. They got both HVAC units in the house working and took the time to thoroughly explain the work performed. We will definitely use their service again!

Aa
Review №34

The Two gentleman that came to my home got to work right away and quickly found the leak that was preventing my ac from working. They were professional and made sure that everything was taken care of before they left. I would definitely recommend Bennett Air to anyone in the area they provide service to. Thank-you Bennet Air for getting my AC working again!!!

Ri
Review №35

We were in the market for a new HVAC system, and found what we thought was a good company. How could you not think a company who has the words integrity quality, trust, honest, reliable, and comfort guaranteed on the first page of their website would turn out to be a group of cons. Can I say American Greed? My wife and I wanted to be proactive by getting a new system before the old one failed. Bennett Air came out gave us a quote and they were very receptive initially. The system was installed in December right before Christmas, they were supposed to come back in March for the cleaning and to check the system but they never did after my wife called to confirm several times. We contacted them on July 7, 2020 after my wife realized something did not sound right with the unit. They scheduled for the 10th but cancelled later for the 15th. Then on the 14th they sent a text to cancel (who cancels by text, so rude) and said the technician had called out sick again and that they don’t come out for those type of of services in June, and since they have technician shortages twice now it’s best to reschedule us for the fall. They said that they would call and we have yet to receive a call from them. My wife reached out again to Bennett Air on August 18th when she saw that the bill had went up $512.49, they told her that it was because we had dirty filters, which was not true. The technician came out on the 19th and fixed the issue and admitted fault. Our bill in the previous months was at a -$31. The next month bill is currently $471.37. It started to decrease after they came to fix the issue. We pleaded with them to rectify their error by eliminating these two bills. The operator said that she was going to get me a letter to show that it was an installation error to show to SMECO so that they could adjust our account. Should have know that as a lie. Still waiting on the letter. We have since spoken to SMECO and they said that the letter would not have made a difference Bennett Air is at fault and they need to rectify their mistake. With the economic hardship everyone is facing we never thought that we would be robbed by a company that just installed our HVAC system. If you are thinking about using Bennett Air please reconsider. They are wolves in sheep’s clothing. Clean on the outside and dirty on the inside. They need to change the words on the website to just simply thieves.

Do
Review №36

Josiah was awesome! He was professional, courteous and very respectful in our home. He explained each step and did not mind answering the many questions from my husband and I. I would definitely recommend this company to my family and friends.

To
Review №37

Bennett Air did a great job responding to my request. The technician was knowledgeable and explained step by step on his maintenance plan to tune up my unit. I learned a lot on how to keep my hvac unit healthy.

Be
Review №38

Kim Bennett at Bennett Air went above and beyond in working with AHS and in researching and finding all rebates applicable resulting in being able to purchase the AC unit at a great price. I would recommend Bennett Air to all my family and friends. Totally 5 + star worthy!!! Keep up the excellent customer service.

De
Review №39

The fan blower in my air handler which is located upstairs in my attic stop working thus causing the upstairs to be extremely hot during the hottest days of this summer. Noah went up in the hot attic and quickly diagnosed the problem and informed me of my options. He wanted to get the part and come back to install it but I told him since it’s so hot can you come first thing in the morning. He showed up promptly the next morning along with Cole and they completed the job. Throughout the process both Noah and Cole were very professional and I was confident in their ability to do the job. My house is cool and I appreciate the service that was provided. I will use Bennett Air as my partner to keep my systems maintained. Thank You!

Be
Review №40

Kim Bennett and the service technician, Noah were absolutely outstanding! I appreciated the professionalism, time and attention to get my unit restored as soon as they could. I would give 10 stars if I could. I would definitely use them again and highly recommend them to anyone seeking HVAC needs.

Di
Review №41

I would highly recommend this company. My furnace had a minor issue that was quickly resolved. The service technician, Rick, was very professional and knowledgeable about what needed to be done. He arrived on time and he explained why my furnace was not blowing out heat. I really appreciate that this company responded quickly and sent a technician out sooner than later given that it is a holiday weekend. Great job!!!

To
Review №42

Josiah was fast professional and able to determine the issue and recommend a maintenance plan. A pleasant experience from the time the Bennett Air rep contacted me to keeping me informed about when the technician would be arriving. I would HIGHLY recommend!!

R
Review №43

Ricky arrived during the allotted window time, and explained and corrected the problem in a sufficient amount of time. He was very professional and polite. Kim was also professional on the phone.

Be
Review №44

The technician was very knowledgeable and pleasant. He was very forthcoming with information concerning my heat. He checked everything before leaving. What was so impressive and welcoming was his attitude and willingness to answer my questions. He stayed until he was sure that I had heat in my home. I would recommend him / Bennett Air to anyone experiencing heating issues. I am so appreciative that I have heat.

De
Review №45

Bennet Air is a wonderful company to work with! I would recommend them without hesitation!!! They came to me through my home warranty luckily. You’re very responsive and determined to find the problem. Once we realize they were shipped the wrong part (through no fault of their own) they went well above the call of duty to make sure that I was comfortable until the correct part came in. Kim and Josiah are wonderful to work with. Customer service you just don’t see anymore. Thank you so much for all you did to help me!

An
Review №46

Hi.your service rep was punctual, professional and knowledgeable. He was also respectful of his surroundings thorough and efficient. Im very pleased with this encounter. Thank you.

P
Review №47

Highly impressed with the service I received from Bennett Air. Josiah is AWESOME! He is very knowledgeable and skilled. He communicates with you throughout the process and is very open and honest. His confidence and positive attitude is an added plus.

Li
Review №48

The tech was professional and courtesy. He was patient enough to explain what the problem was with my hearing unit. I would definitely recommend this company.

ve
Review №49

The technician was on time and very patient with figuring out what the issue was with my unit! He was able to diagnose and resolve the issue while explaining to me what was going on! In the end the heat was working and running perfectly before he left! I would definitely request this company again!

Ca
Review №50

They tried to say the furnace needed cleaning knowing it needed replacing. Instead of replacing it initially because now it will cost more money.

Sh
Review №51

Excellent and friendly customer service. I was kept informed of when the tech would arrive and was able to track his route to my home.Very professional and knowledgeable about my issue and received same day service .I would absolutely highly recommend this contractor to family and friends.

Mi
Review №52

Mr Anthony provided great service. He not only provided repaired to my heating system, but took the time to explain the repair and the various things that may have attributed to the need for the repair. Again, great service, cleaned up the area and was very patient with his explanation. I would use his service again and recommend him to others.

Sa
Review №53

Bennett Air is a very professional HVAC company. Their office worked with me directly from the very beginning to the completion of the installation of my new air conditioner/furnace. The installation team was very knowledgeable about the product they installed and explained the particulars to me before leaving my house. They were very professional and had thoroughly cleaned up the entire area of all trash and equipment. I would definitely refer them to anyone in need of HVAC services.

Ji
Review №54

In todays market... one cannot ask for better more responsive service and professionalism from a company... Kim is simply amazing as are the rest of the Bennett Air Team... I highly recommend them.

Gr
Review №55

There customer service was outstanding from start to the completion of repairing my heat pump. There communication with me the day my system quit working was most helpful to further damage the system. Thank You for your awesome support and help with everything!

Mo
Review №56

Bennett Air’s technician Anthony was great! He came in right away and corrected the issue with my heating system. Anthony discussed with me what the issue may be, and he also gave me options on replacing my thermostat. He gave my entire furnace an inspection to ensure that there wouldn’t be any future problems. Great customer service!

Jo
Review №57

My experience with Bennett Air was a very good one. They were understanding, polite and professional in everything they did for us. I am satisfied or should I say well satisfied with the system that I purchased at a competitive price.

Ga
Review №58

I’ve had the pleasure of Bennett Air’s service on two occasions, first for my AC and again for my gas heat. I was fortunate enough to have the same technician each time. He was very professional and took no time at all to locate the problem. Both times he explained in detail what the issues were and what work he had done. He also did a carbon monoxide check on my system. I feel better knowing my system is working properly. Thank you Bennett Air!!!

Do
Review №59

We used Bennett Air to check out our heating system to ensure that it is operating properly for the upcoming winter cold season. The receptionist was very friendly and professional. I was able to get a next day appointment. The Technician arrived between the appointment window. He was very knowledgeable, thorough, and professional. We are very please with the customer service, professionalism, and expertise provided by Bennett Air.

Tr
Review №60

I received quick and quality service. Will be using them again if needed.

Da
Review №61

This company is truly professional and friendly! They communicated with me on when to expect the technician and what I should expect. They resolved my issue on the first visit!! The technician was very friendly, knowledgeable and professional. I definitely recommend Bennett Air!!

Ja
Review №62

Extremely happy with the service and tech (Josiah). He was fast, efficient, thorough and friendly. Not only did he fix the equipment, he gave me a tutorial on how to keep it working at its optimal capacity. Thanks for the professional service and company representation. Five stars across the board.

Ar
Review №63

Josiah from Bennett air came to my house wearing mask gloves and shoe covers he was very safe and explained everything to me I’m very satisfied and would highly recommended thank you Bennett air

CH
Review №64

After learning that a problem existed in my heating and air conditioning system ducts, I notified American Home Shield (AHS). AHS swung into action and dispatched Bennett Air, LLC. Josiah, the Bennett technician, arrived within an hour; surveyed the furnace area and immediately discovered the duct problem. Without hesitation, he returned to his service vehicle and gathered the necessary tools and parts for repair. As l watched, he meticulously cut and spliced galvanized sheets to fit the two problem areas and attached them with screws and metallic duct tape. A job professionally well done Josiah. You stabilized my utility bill. THANK YOU!

Ed
Review №65

Josiah was an awesome technician. Punctual and professional. He took the time to explain system repair requirements and went the extra mile to ensure everything was done correctly the first time. Major kudos!

Ta
Review №66

Josiah was extremely professionally and listened to what I was experiencing to help determine the issue with my heating unit. He allowed me to watch his troubleshooting techniques and explained the systems flow pattern and what I was hearing.He extra parts in his truck and was able to resolve my issue. Upon departure, Josiah explained all his troubleshooting steps and how he resolved the issue. I haven’t had professionalism like this in a while.

Be
Review №67

Contracted by my Home Warranty Company. Excellent experience from start to finish. Could not have expected better! Prompt, professional and just a great company to do business with!

Re
Review №68

My first impression was spot on! From scheduling down to the end of my service, the customer service from Bennett Air was top notch! The scheduler was very accommodating. The technician was prompt, professional, and efficient. Very pleased with the services I received!

Br
Review №69

Josiah was very professional, he greeted me and spoke to me using southern customs and courtesies that I’ve haven’t experienced too much since moving from NC. He explained everything before he completed the work, and he wasn’t afraid to get dirty to complete the job. I would highly recommend using Bennett Air.

Ma
Review №70

The technicians was professional and new exactly what the problem was and also pointed out things that was no longer working for the AC Unit. And, recommended an item to use to avoid water damage. I was very pleased with their knowledge of HVAC Units.

St
Review №71

The best customer service!! Kudos to Kim (CS) and Josiah (Tech). Technician was efficient and knowledgeable as well as good at explaining the process.Would recommend Bennett Air to others.

An
Review №72

Josiah executed the service today with such a kind, caring and competent spirit I had to send in a review. He was thorough in his investigation and his explanation to us as home owners of our system and the continued service that the company can provide. You have a customer for life. ThanksGeorge and Angela Gray

In
Review №73

As the technician performed a maintenance check on my air conditioner, he explained what he was doing, answered questions that I asked him and provided helpful tips to maintaining good performance of the system.

Tr
Review №74

Was very happy with their response to my issues. Thank you. Keep up the excellent customer service.

Mi
Review №75

Bennett Air professional, Josiah was very knowledgeable, courteous, informative and professional. Thank you for your the service. Would highly recommend!

De
Review №76

Nick, our Bennett Air technician, actually showed up when the dispatcher said he would. Imagine that!! From then on he was polite and professional stopping from time to time to educate me concerning some of the more intricate workings of my heating and a/c systems. He also made suggestions as to how we might extend the life of said units without being pushy or overbearing. I can safely say that we have found the company to which we will turn if and when hvac needs arise.

Ve
Review №77

Very good service.

Ke
Review №78

The communication is like no other. They were very fast and did everything in their power to get the heat back on swiftly. I highly recommend this company!

Je
Review №79

I am so pleased by the services received by Bennett Air. Kind, knowledgeable, PROFESSIONAL from the beginning to the end of my service. I highly recommend!

Li
Review №80

My technician Rick was on time, knowledge and fixed my heating problem expeditiously! I would highly recommend Bennett Air for all of your HVAC needs. Thanks guys for a job well done!

an
Review №81

Josiah arrived on time, he was very professional and explained everything to me. Not to mention Kim who responded to my concern at 5:30 am!! Exceptional customer service in my book!

Sh
Review №82

Anthony was extremely thorough and knowledgeable. He checked all possibilities before confirming the diagnosis. The part came the next day and was installed quickly. All round excellent service !!

Sh
Review №83

Having been without heat for 10 days, Anthony was truly a blessing...simply paying attention to details that went unnoticed by another company, he was able to identify the multiple issues and remedy my furnace problems with excellence. The overall customer service was exceptional. I highly recommend Bennett Air, LLC.

Ly
Review №84

Great job. Great automated system! Great techs Anthony and Josiah. And Amanda in office extremely helpful. Will use Bennett in future for AC or heating needs.

Di
Review №85

Bennett Air, LLC provides excellent customer service from the office calling to schedule an appointment to the notification of the technician’s arrival time and a follow up call about the service call. Anthony, the technician, was absolutely great. He introduced himself and immediately begin working to diagnose the problem. Once diagnosed, he explained next steps to my understanding. I would recommend this company to anyone. Great to see excellent customer service still exists. Thanks to everyone at Bennett Air, LLC.

de
Review №86

Veteran owned hometown company thatstand by the products they recommendand service they provide.From the initial phone contact by their serviceRepresentatives to the valuedand knowledgeable technicians who servicedmy hvac unit....Professional service!

Sh
Review №87

Bennett Air is a FIVE STAR professional HVAC company. Everyone I spoke with was very polite and easy to deal with very knowledgeable of area every aspect of what we needed, I would recommend Bennett to everyone they are definitely a top-notch company if you have a service need heating or air conditioning I certainly would recommend Bennett air.Mrs. Lewis

Aa
Review №88

We’ve had an issue with our AC/furnace not heating up. These guys came out and tried to resolve the issue. Unfortunately they could not do it in one go but the turnaround time a day later was great. A part had to be ordered. So the technician have to order the part and swap it out. The Tech was also pretty friendly which is great for any service.

Bi
Review №89

We have used Bennett Air for both home and business. They are always professional, knowledgeable and takeThe time to explain the problem. They always try to offer the best solution and not just upsell as s ok me do.I highly recommend them!

Ma
Review №90

This company went Way Beyond what I expected I had an issue with my unit I called they sent me out a technician that worked with me told me my issue in good detail told me step by step what needed it to be done. No gimmick no surprises prices fixed my unit and even had the part I needed in his truck I didnt have to wait for a part to be order like in some cases witch i was happy about. I dont always write reviews but I felt I needed it to. This company and the pepole working for them my experience was great. I will use them again and my go to company I will recommend

Ma
Review №91

My technician was extremely thorough, knowledgeable, and professional.He performed his assessment, and completed the repair expediently. Great customer service!!!

Wi
Review №92

The worst customer service Ive ever experienced. I received an email letting me know our scheduled time was moved, this would not be a bad thing but you should ask the customer if its ok and of theyll be home. After contacting (Kim) I was told they couldnt make the scheduled time and my time was moved. I informed her I couldnt just drop what Im doing and I would be their at our scheduled time. Guess what, they just showed up an hour before our time. I called back I was told shes working on getting someone out at our originally scheduled time and shell call me back to confirm. Well, no confirmation and no one showed. No one is perfect and everyone makes mistakes but this is UNACCEPTABLE! One person can make an entire company look bad.

Wo
Review №93

Ricky and the othe guy was awesomeIm mad that I dont remember his name but I will remember service and at the end of the day thats all that matters. Thanks Bennett Air

Th
Review №94

Service was professional, prompt and courteous. Texting service made it extremely easy to schedule service and track technician. Service was completed properly and very quickly.

Si
Review №95

Anthony was a true professional. He handled everything in a timely fashion. He was helpful and informative. 10/10 service! Will recommend to everyone I know!

Ro
Review №96

Very professional! On time, was very detailed in explaining the issue. Definitely would recommend them!!

ma
Review №97

Kim, Amanda, and Josiah of Bennett Air are courteous and are a pleasure to work with. Their professionalism exemplifies what true customer service should be. Thank you Bennett Air!

Sh
Review №98

This is a family owned business that provides excellent service. They will work with you and give you an honest answer to your problem. And then Rick will go above and beyond to get you back up and running!

Ja
Review №99

Great company! Will use them again and recommend them to friends.

pa
Review №100

I have to say that our experience with Bennett Air has been amazing. We owned our home for 15 years and we have never been comfortable. Our house was cold every winter and hot every summer and no amount of repairs from other companies have been able to make our house comfortable to live in. Our electric bills ranged from $500-800 per month. One of my service calls went to Bennett Air. Rick Bennett came out and inspected our HVAC system. He had a real heart to heart about how inferior this system was for our home. He wanted to convert the whole system over to a new upgraded system. It was not in our budget to do that but he provided us with financing options and told us we were going to save money in the long run. His confidence and professional heart to heart made us put all of our confidence into his company. This was the best thing we ever did! His professional team was out here early and in a few hours he told us it was completed. I said the both units and new gas furnace and inside and out side units? He said Yes and proceeded to explain in detail all about our new unit and how the new more sophisticated thermostat we now had operated. We had this done in the summer and that night we were freezing and had to adjust the thermostat because this system was operating so well. But the best news was our electric and gas bills. Our electric bill is never over $300 a month and our gas bill had a $1700 credit because I never adjusted the auto pmt in my banking. I got a call from my gas company asking if I had done something different in my house. I told them about our new unit and she took down the information becasue she was amazed too. I highly recommend Bennett air . They are highly qualified, knowledgeable, respectful, and efficient . I am sure you will have the same results with then. The owner Rick Bennett is active in his company and is available to talk at any time. I highly recommend them you wont be sorry.

Information
4 Photos
100 Comments
4.9 Rating
  • Address:70 Industrial Park Dr, Waldorf, MD 20602, United States
  • Site:https://bennettair.com/
  • Phone:+1 301-278-8594
Categories
  • Air conditioning repair service
  • Air conditioning contractor
  • Air conditioning store
  • Air conditioning system supplier
  • Heating contractor
  • HVAC contractor
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Highlights
  • Veteran-led:Yes
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