At
Atlantis Pools
2240 W Great Neck Rd, Virginia Beach, VA 23451, United States
Comments
Me
Review №1

Great company to work with. All staff including the owner are fantastic. You will not be disappointed. They will go above and beyond, to keep their customers happy. They all have great work ethic. Ben, Josh, Phoebe and all the works are just great people . They did a fantastic job building my pool. Initial linear had a hole in it from manufactural defect and Ben was kind enough to replace it at his own cost and also cover the cost of the water bill. This is an example of the quality company, that puts their customer first. Thank you

Ji
Review №2

This company rocks! From start to finish they kept us updated. No surprises. Thanks Ben, Phoebe, Mike, Josh and team for a job well done. Our pool never looked so good. True professionals!!!

al
Review №3

Everyone at Atlantis pools was wonderful to work with. Ben, the owner, took the time out of his day to bring a tarp cut out of the exact pool we wanted so we could see it in relation to the size of our yard. Phoebe was always nice and patient with us. I would recommend them to anyone, the whole process was great.

Ja
Review №4

After much research and three presentations/quotes from other local contractors, we decided to go with Ben and Atlantis Pools... and we are glad we did. Ben and his staff were easy to contact and always available to answer the many questions we had. His crew were professional, courteous, explained things in detail, and always left the worksite clean and in good order. I would defiantly use again and highly recommend Atlantis!

Jo
Review №5

This company is far and away the best I have ever used. As reference for this review, they have installed new equipment for me, and made several repairs on the existing system.The most important factor for me is that I can schedule an appointment in a matter of days, as opposed to weeks or months with other companies, and they have always arrived at the scheduled time.The technicians are knowledgeable and have made quality installs and executed thorough and complete repairs without adding unnecessary work or charges. For example, on the last call, my pump was not drawing and I fully expected to replace it. However, John cleaned the gasket and connections and it now works like a champ.To close, please note that I do not offer 5-star recommendations lightly, but Atlantis Pools has earned every bit of this rating.

Ma
Review №6

We got our beautiful rectangle, custom designed vinyl pool late Summer this year. It is exactly how we envisioned it! The staff are great, professional, polite and on time. Ben, the owner came out last week in the pouring rain to assist us with our first “water” removal from our over flooding pool! We are looking forward to many wonderful years of pool enjoyment! Thank you Atlantis Pools! LaDonna Smith

Pa
Review №7

We had a pool and pavers installed by Atlantis in the fall. I highly recommend them. Ben, the owner, is very accessible and professional as well as his entire team. Their work and products are top notch. We look forward to the summer in our new pool and with Atlantis available for anything we need. BJ

Ja
Review №8

When we bought our house in Nov with a pool we were excited but I also know I would need help to maintain it. I’m so thankful I decided to go with Atlantis Pools. Ben was very helpful from the beginning and explained everything very well. Kimberly is so sweet every time I call. She returns calls very quick and is a great example of what customer service should be. John and Calvin came out and opened my pool. Both were extremely knowledgeable and more then willing to answer any questions I had and I had many. Atlantis Pools is a great choice, you won’t be disappointed. Also you cant beat the price for the value of service I have received.

Ma
Review №9

Atlantis Pools did a fantastic job installing our new pool. The communication and service was great and we are very happy with our pool. Ben is always available for questions and has helped us out with any issues we have had as new pool owners. We highly recommend Atlantis to our friends and family!

Ke
Review №10

Ben and Kimberly brought our dream pool to life and they made it better then we could even have imagined. If you are looking for a high quality amazing pool that will be the envy of all then look no further. Atlantis Pools is the pool company you want.

da
Review №11

I did extensive research on pool builders before settling on Atlantis Pools. I have heard many horror stories from friends who have built pools. Ben is a true pool professional with a great staff. He finished our pool ahead of schedule and with no unexpected expenses. We would use them again!

Ra
Review №12

We had our vinyl lined pool installed less then a year ago and all is well. During pool construction we hit a few bumps but everything was handled with professionalism. I would recommend Atlantis Pools if you are considering installing an inground pool.

Me
Review №13

Ben and his team have done a great job with our pool. They are professional, prompt and really care about the quality of their work. Any questions, snags or concerns have been handled with ease. Would definitely recommend them.

Da
Review №14

Atlantis pools is great company to deal with. They have helped me with a few pool repairs over the years. They are always on time and informative about my repairs. I highly recommend Atlantis Pools to anyone looking for Pool service or construction!

Mi
Review №15

Atlantis Pools is the most professional home improvement companies I have ever dealt with. I recommend them to everyone that I come across who either has a pool or is thinking of having a pool installed. Every employee starting from the owner to the laborers were always on point, they were polite, and they were responsive! They did the work in the timeline that they gave us, their pricing was very competitive, and they paid close attention to detail. Not only did they install the pool, but they do the maintenance on it as well. Getting the pool from Atlantis Pools was the best investment we made because it has brought our family closer together, more than its ever been! Thank you Atlantis Pools!!

Ro
Review №16

Nothing but great things to say about Atlantis Pools and Ben, the owner. Did a fantastic job putting our inground fiberglass pool in 3 years ago and have taken great care of the pool and us since. Ben will come out personally to deal with any problems you have. Have also used their service to open/close our pool each season. Highly recommended.

Mi
Review №17

Updating.The end product was good. The owner was very nice and professional. However, the post sale experience was not that great. I think tier customer base is too much for them to handle. Good problem for them to have, but bad for the customers. Overall, it was still a great experience.My edit in this review was after trying to hire them to build another pool in our new home. Their rates went up, a lot. We saved several thousand dollars on the same project with a different pool company. I think they were trying to sell us pavers, but trying to outsource it (and mark it up a ton). But thats not a valid complaint. They are entitled to ask what they want for a pool. My issue was they became non-responsive when we tried to negotiate the price. I found it odd that we were told wed get the repeat customer pricing, and that this price was considerably higher than what we were able to get as a one time buyer from a local competitor.Bottom line. Biggest compliant is communication. From the first pool to the last sales pitch, they were bad at communication with us. Dont get me wrong, I WOULD still consider them for a future project, but only if they get better at communication.

Ro
Review №18

I spoke with Ben and he came out to discuss replacing my liner pool with a fiberglass one back in April. He said he would send me an estimate to my email in 3-4days. About a week and a half later, i called him and he said to text him my email again and that he had it prepared and would send it in 1-2 days. I texted him twice after and called him and left a message. I still dont have an estimate. I can only surmise that since i had a new pump and salt system already their wasnt enough money in it for him. Being in business myself i would have been okay if he would have communicated that was the reason. But no estimate, also not getting back to perspective customers and not being honest wouldnt win out.

ga
Review №19

Hell

Information
19 Comments
4.5 Rating
  • Address:2240 W Great Neck Rd, Virginia Beach, VA 23451, United States
  • Site:http://atlantispoolsva.com/
  • Phone:+1 757-477-7318
Categories
  • Swimming pool contractor
  • Fence contractor
  • Hot tub repair service
  • Landscape architect
  • Swimming pool repair service
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